Customer service advocate vs customer care associate

Differences between customer service advocate and customer care associate duties and responsibilities

Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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Customer care associate example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
• Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
• Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
• Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.