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The differences between customer service advocates and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service advocate, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service administrative assistant has an average salary of $33,741, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for a customer service advocate include strong customer service, social work and appointment scheduling. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Customer Service Advocate | Customer Service Administrative Assistant | |
| Yearly salary | $33,000 | $33,741 |
| Hourly rate | $15.87 | $16.22 |
| Growth rate | -4% | -8% |
| Number of jobs | 211,969 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Average age | 40 | 50 |
| Years of experience | 12 | 2 |
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Customer service advocates and customer service administrative assistants have different pay scales, as shown below.
| Customer Service Advocate | Customer Service Administrative Assistant | |
| Average salary | $33,000 | $33,741 |
| Salary range | Between $27,000 And $39,000 | Between $28,000 And $40,000 |
| Highest paying City | Danvers, MA | Everett, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Committee for Public Counsel Services | Uline |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer service advocate and a customer service administrative assistant in terms of educational background:
| Customer Service Advocate | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer service advocates' and customer service administrative assistants' demographics:
| Customer Service Advocate | Customer Service Administrative Assistant | |
| Average age | 40 | 50 |
| Gender ratio | Male, 25.6% Female, 74.4% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |