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The differences between customer service advocates and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service advocate and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for a customer service advocate include strong customer service, social work and appointment scheduling. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Customer Service Advocate | Customer Service Clerk | |
| Yearly salary | $33,000 | $33,566 |
| Hourly rate | $15.87 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,969 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Customer service advocates and customer service clerks have different pay scales, as shown below.
| Customer Service Advocate | Customer Service Clerk | |
| Average salary | $33,000 | $33,566 |
| Salary range | Between $27,000 And $39,000 | Between $26,000 And $42,000 |
| Highest paying City | Danvers, MA | Anchorage, AK |
| Highest paying state | Alaska | Alaska |
| Best paying company | Committee for Public Counsel Services | United States Courts |
| Best paying industry | Insurance | Retail |
There are a few differences between a customer service advocate and a customer service clerk in terms of educational background:
| Customer Service Advocate | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 40% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service advocates' and customer service clerks' demographics:
| Customer Service Advocate | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 25.6% Female, 74.4% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |