Customer service advocate vs customer service consultant

Differences between customer service advocate and customer service consultant duties and responsibilities

Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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Customer service consultant example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
• Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
• Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
• Perform daily closeout procedures on POS.
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