Customer service advocate vs customer service desk

The differences between customer service advocates and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service advocate and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $33,000 average annual salary of a customer service advocate.

The top three skills for a customer service advocate include strong customer service, social work and appointment scheduling. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Customer service advocate vs customer service desk overview

	Customer Service Advocate	Customer Service Desk
Yearly salary	$33,000	$34,599
Hourly rate	$15.87	$16.63
Growth rate	-4%	-4%
Number of jobs	211,969	233,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	12

What does a customer service advocate do?

A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.

What does a customer service desk do?

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

Customer service advocate vs customer service desk salary

Customer service advocates and customer service desks have different pay scales, as shown below.

	Customer Service Advocate	Customer Service Desk
Average salary	$33,000	$34,599
Salary range	Between $27,000 And $39,000	Between $25,000 And $47,000
Highest paying City	Danvers, MA	Atwater, CA
Highest paying state	Alaska	Alaska
Best paying company	Committee for Public Counsel Services	SAIC
Best paying industry	Insurance	Manufacturing

Differences between customer service advocate and customer service desk education

There are a few differences between a customer service advocate and a customer service desk in terms of educational background:

	Customer Service Advocate	Customer Service Desk
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Customer service advocate vs customer service desk demographics

Here are the differences between customer service advocates' and customer service desks' demographics:

	Customer Service Advocate	Customer Service Desk
Average age	40	40
Gender ratio	Male, 25.6% Female, 74.4%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service advocate and customer service desk duties and responsibilities

Customer service advocate example responsibilities.

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.
Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
Assist customer's with editing their business websites and coaching the basics in HTML.

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Customer service advocate vs customer service desk skills

Common customer service advocate skills

Strong Customer Service, 29%
Social Work, 8%
Appointment Scheduling, 8%
Compassion, 7%
Phone Calls, 5%
Health Insurance, 4%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

Customer Service Advocate vs. similar jobs

Customer Service Advocate related careers

Customer Service Advocate related jobs

Customer Service Advocate jobs by location

Zippia Careers
Office and Administrative Industry
Customer Service Advocate
Customer Service Advocate vs Customer Service Desk

Updated January 8, 2025

Browse office and administrative jobs