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The differences between customer service advocates and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service advocate and a customer service trainer. Additionally, a customer service advocate has an average salary of $33,000, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service advocate include strong customer service, social work and appointment scheduling. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service Advocate | Customer Service Trainer | |
| Yearly salary | $33,000 | $32,452 |
| Hourly rate | $15.87 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,969 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service advocates and customer service trainers have different pay scales, as shown below.
| Customer Service Advocate | Customer Service Trainer | |
| Average salary | $33,000 | $32,452 |
| Salary range | Between $27,000 And $39,000 | Between $25,000 And $40,000 |
| Highest paying City | Danvers, MA | Tacoma, WA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Committee for Public Counsel Services | Salesforce |
| Best paying industry | Insurance | Telecommunication |
There are a few differences between a customer service advocate and a customer service trainer in terms of educational background:
| Customer Service Advocate | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service advocates' and customer service trainers' demographics:
| Customer Service Advocate | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 25.6% Female, 74.4% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |