Customer service advocate demographics and statistics in the US
Customer service advocate demographics research summary. Zippia estimates customer service advocate demographics and statistics in the United States by using a database of 30 million profiles. Our customer service advocate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service advocates after extensive research and analysis:
- There are over 109,429 customer service advocates currently employed in the United States.
- 74.4% of all customer service advocates are women, while 25.6% are men.
- The average customer service advocate age is 40 years old.
- The most common ethnicity of customer service advocates is White (54.3%), followed by Hispanic or Latino (21.1%), Black or African American (12.5%) and Asian (6.4%).
- Customer service advocates are most in-demand in Phoenix, AZ.
- The insurance industry is the highest-paying for customer service advocates.
- Danvers, MA pays an annual average wage of $41,293, the highest in the US.
- In 2022, women customer service advocates earned 97% of what men earned.
- 7% of all customer service advocates are LGBT.
- Wyoming is the best state for customer service advocates to live.
- Customer service advocates are 60% more likely to work at private companies in comparison to public companies.
On this page
Customer service advocate demographics by:
Customer service advocate gender statistics
74.4% of customer service advocates are women and 25.6% of customer service advocates are men.
- Female, 74.4%
- Male, 25.6%
Customer service advocate gender ratio
| Gender | Percentages |
|---|---|
| Female | 74.4% |
| Male | 25.6% |
Customer service advocate gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$34,261
Female income
$33,396
Customer service advocate gender ratio over time
This data breaks down the percentage of men and women in customer service advocate positions over time. Currently, 74.4% of customer service advocates are female.
Customer service advocate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 24.16% | 75.84% |
| 2011 | 24.04% | 75.96% |
| 2012 | 25.32% | 74.68% |
| 2013 | 25.71% | 74.29% |
| 2014 | 26.15% | 73.85% |
| 2015 | 26.05% | 73.95% |
| 2016 | 26.54% | 73.46% |
| 2017 | 26.92% | 73.08% |
| 2018 | 25.77% | 74.23% |
| 2019 | 25.40% | 74.60% |
| 2020 | 25.95% | 74.05% |
| 2021 | 25.62% | 74.38% |
Customer service advocate related jobs gender ratio
We compared customer service advocates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Advocate | 26% | 74% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service advocate demographics by race
The most common ethnicity among customer service advocates is White, which makes up 54.3% of all customer service advocates. Comparatively, 21.1% of customer service advocates are Hispanic or Latino and 12.5% of customer service advocates are Black or African American.
- White, 54.3%
- Hispanic or Latino, 21.1%
- Black or African American, 12.5%
- Asian, 6.4%
- Unknown, 5.1%
- American Indian and Alaska Native, 0.6%
Customer service advocate race
| Customer service advocate race | Percentages |
|---|---|
| White | 54.3% |
| Hispanic or Latino | 21.1% |
| Black or African American | 12.5% |
| Asian | 6.4% |
| Unknown | 5.1% |
| American Indian and Alaska Native | 0.6% |
Customer service advocate race and ethnicity over time
See how customer service advocate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service advocate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.74% | 12.71% | 5.69% | 17.10% |
| 2011 | 61.46% | 13.00% | 5.83% | 16.98% |
| 2012 | 60.66% | 12.88% | 5.64% | 17.83% |
| 2013 | 61.01% | 12.72% | 5.80% | 17.50% |
| 2014 | 60.39% | 12.66% | 6.12% | 17.69% |
| 2015 | 59.77% | 12.40% | 5.90% | 18.80% |
| 2016 | 58.89% | 12.89% | 6.14% | 18.70% |
| 2017 | 59.80% | 12.31% | 6.11% | 18.52% |
| 2018 | 59.62% | 11.89% | 6.28% | 18.91% |
| 2019 | 59.22% | 12.09% | 6.08% | 19.42% |
| 2020 | 56.66% | 11.49% | 6.23% | 20.03% |
| 2021 | 54.34% | 12.45% | 6.40% | 21.05% |
Customer service advocate wage gap by race
According to our data, asian customer service advocates have the highest average salary compared to other ethnicities. Black or african american customer service advocates have the lowest average salary at $34,001.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,035 |
| White | $34,306 |
| Black or African American | $34,001 |
| Asian | $34,736 |
| Hispanic or Latino | $34,234 |
Average customer service advocate age
See how the average age of customer service advocates varies based on ethnicity and gender.
Male
Female
Customer service advocate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service advocate age breakdown
The average age of customer service advocates is 40+ years years old, representing 49% of the customer service advocate population.
Customer service advocate age breakdown
| Customer Service Advocate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service advocate educational attainment
- Bachelor's, 40%
- Associate, 23%
- High School Diploma, 21%
- Diploma, 7%
- Other Degrees, 9%
Customer service advocates by degree level
| Customer service advocate degree | Percentages |
|---|---|
| Bachelor's | 40% |
| Associate | 23% |
| High School Diploma | 21% |
| Diploma | 7% |
| Other Degrees | 9% |
Customer service advocate jobs you might like
Customer service advocate wage gap by degree level
According to the data, customer service advocates with a Master's degree earn more than those without, at $36,934 annually. With a Bachelor's degree, customer service advocates earn a median annual income of $35,893 compared to $33,589 for customer service advocates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $36,934 |
| High School Diploma or Less | $32,774 |
| Bachelor's Degree | $35,893 |
| Some College/ Associate Degree | $33,589 |
Customer service advocate employment statistics
Most customer service advocates work for a private in the professional industry.
Company size where customer service advocates work
Below, you can see the size of companies where customer service advocates work.
Customer service advocate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 40% |
Customer service advocate jobs by company type
Employees with the customer service advocate job title have their preferences when it comes to working for a company. For instance, most customer service advocates prefer to work at private companies over public companies.
Customer service advocate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 37% |
| Private | 60% |
| Government | 1% |
Customer service advocate jobs by industry
The most common industries for customer service advocates are professional, insurance and health care.
Customer service advocate industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Professional | 13% |
| Insurance | 10% |
| Health Care | 9% |
| Finance | 9% |
| Technology | 8% |
| Retail | 7% |
| Telecommunication | 5% |
| Transportation | 3% |
| Manufacturing | 3% |
| Media | 2% |
| Internet | 2% |
| Automotive | 2% |
| Hospitality | 1% |
| Government | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Start-up | 1% |
Customer service advocate turnover and employment statistics
Customer service advocate unemployment rate over time
The unemployment rate for customer service advocates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service advocate unemployment rate by year
| Year | Customer service advocate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service advocate tenure
The average customer service advocate stays at their job for 1-2 years, based on the 10,688 customer service advocates resumes in Zippia's database.
Customer service advocate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 28% |
| 1-2 years | 31% |
| 3-4 years | 12% |
| 5-7 years | 19% |
| 8-10 years | 5% |
| 11+ years | 5% |
Customer service advocate LGBT ratio compared to similar jobs
Review the percent of customer service advocates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Work Force Advisor | 6.73% | 41,540 |
| Customer Service Advocate | 7.19% | - |
| Imaging Clerk | 8.60% | 102,498 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Serials Assistant | 11.16% | 543 |
| Employment Assistant | 15.31% | 4,946 |
Similar customer service advocate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Work Force Advisor | 6.73% | 41,540 |
| Imaging Clerk | 8.60% | 102,498 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Serials Assistant | 11.16% | 543 |
| Employment Assistant | 15.31% | 4,946 |
Foreign languages spoken by customer service advocates
The most common foreign language among customer service advocates is Spanish at 78.4%. The second-most popular foreign language spoken is French at 5.4% and German is the third-most popular at 2.5%.
- Spanish, 78.4%
- French, 5.4%
- German, 2.5%
- Swedish, 1.5%
- Italian, 1.5%
- Other, 10.7%
Customer service advocate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 78.4% |
| French | 5.4% |
| German | 2.5% |
| Swedish | 1.5% |
| Italian | 1.5% |
| Other | 10.7% |
