Customer Service Advocate remote jobs - 2,985 jobs

Remote Customer Support Specialist (Work From Home) | $3,300-$3,900/month We're hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers with general questions, updates, or basic support needs. You'll be the first point of contact for customers-so clear communication, patience, and a calm, professional tone matter. If you enjoy talking to people, following simple processes, and solving straightforward issues while working independently, you'll feel right at home here. What You'll Do (Key Responsibilities) Answer inbound customer support calls and provide accurate, helpful responses Make occasional outbound calls (appointment reminders, follow-ups, or status updates) Maintain a friendly, patient, and professional tone on every interaction Document call notes and key details accurately using our digital tools and systems Follow step-by-step call handling procedures to keep conversations efficient and consistent Stay connected with your remote team through chats, updates, and scheduled check-ins What We're Looking For (Qualifications) Strong speaking skills, active listening, and clear communication Comfortable using a computer and switching between basic tools (calls, notes, systems) Reliable internet connection and a quiet, distraction-free home workspace Team-minded attitude-willing to ask questions and support others No experience required - paid training is provided Customer service experience (call center, retail, hospitality) is a plus, not required Pay & Benefits Monthly pay: $3,300-$3,900 (based on experience) 100% remote - work from the comfort of home Paid training starting day one Flexible scheduling options (including weekends based on availability) Supportive team culture with approachable managers Growth and advancement opportunities within the company If you're ready to start a remote customer support role with training, flexibility, and a supportive team, apply today. 📞💻

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently. Key Responsibilities: Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments. Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions. Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month. Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments. Data Management: Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems. Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly. Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling. Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction. Performance: Maintain and exceed company metrics for outbound and inbound calls and appointments set. Qualifications: Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided. Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction. Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity. Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required. Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information. Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information. Working Conditions: Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs Environment: Remote work environment. Noise Requirements: Must be able to provide and maintain a quiet, distraction-free workspace with zero background noise to ensure clear, professional-quality inbound and outbound calls.

Title: Customer Service Duration: 6+ months (Extension) Shift: 8am - 5pm Qualifications: A combination of formal education such as bachelor's degree, associate's degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Order Management Accept, enter, schedule and maintain orders within SAP Sales Force Order Entry Document Manager (OEDM) Understands and executes all types of order processing (EDI/Business Connections) Verify pricing Respond to inquiries, e.g. inventory availability, production schedule, technical questions, products and policies Ability to build efficient truckloads and schedules in coordination with the traffic department Verify accurate information on ship schedule/OEDM Is a high performer in the CAS Learning Path - achieving agreed upon metrics and demonstrating critical behaviours Can function across all regions and in multiple business groups Understands and correctly provides direction of the Service Advantage for our customer and Sales Team. Communicates, when necessary, with internal departments regarding Credit and Pricing Expedites hot or special orders as agreed upon with sales and supervisor Conflict Management Properly communicates, manages and resolves customer and sales issues in a professional and empathetic manner Address and correct customer service issues, forward issues to appropriate department, continued follow-up through resolution to ensure overall customer satisfaction Collaborate with cross-functional teams to expedite orders Perform backorder coordination/shipping Maintain customer records within all software databases Communicate any schedule delays in customer orders in a timely manner Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Order Management & Customer Service Supply Chain Support Cross train to gain understanding of the functions within Supply Chain to effectively support the overall Siding Products Group. Provide coverage for time off, peak periods and perform at the Learning Path proficient level and as a high performer in all aspects of customer service and related cross trained function(s). Maintain customer records within all software databases Manage the Return Material Authorization (RMA) process within agreed upon policy, ensuring customer satisfaction, while ensuring guidelines and goals are achieved. Is proficient in Salesforce or equivalent computer related skillset Maintain customer records within all software databases Responsibilities: Under the supervision of the Service Center Supervisor located in Malvern, PA (this is not a remote position) or Manager the Customer Service Temp is accountable for establishing a strong customer relationship based on trust and responsiveness to deliver World Class Service to the incumbents' customer base. The CST will accurately process customer orders in an efficient manner to ensure we exceed our customers' expectations. Additionally, the CST will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner. The CST is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions. The CST will adhere to policies and procedures currently in place and maintain the required level of service to our customers. The CST works within the parameters as defined by customer service standards and the Service Advantage guidelines. The incumbent must analyse and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer but considers the overall impact to the business. Proactively resolves customer problems/issues, exhibiting ownership for our customers. Demonstrates relentless customer service Flexibility in working hours 7:30am - 6pm with some overtime Willingness and ability to work from home during inclement weather or emergency situations - requires home phone line & internet

Job Title: Customer Complaint Analyst Duration: 6 Months Shift: 1st Shift | 9/80 Schedule The Complaint Analyst is responsible for reviewing, processing, and analyzing customer complaint data to ensure accuracy, completeness, and compliance with quality and regulatory requirements. This role partners closely with Customer Service, Clinical, Regulatory, and Quality teams. Training and onboarding will be onsite; work-from-home eligibility may be approved based on performance. Key Responsibilities: Review and process customer complaints and escalations in a timely manner Ensure complete and accurate complaint documentation per Quality System requirements Triage and route complaints to appropriate teams for investigation Maintain complaint data, metrics, and reports Support complaint investigations and internal teams Identify improvement opportunities and assist with training as needed Maintain compliance with FDA and company regulations Qualifications: Associate's degree or equivalent experience 1-2 years of experience handling customer complaints in an FDA-regulated medical device environment Strong analytical, organizational, and problem-solving skills Knowledge of FDA complaint reporting (21 CFR 803) preferred Excellent written and verbal communication skills Proficiency in MS Word, Excel, and PowerPoint Ability to work effectively in a regulated, compliance-driven environment

Job Details: Job Title: Customer Services Specialist II Work from home: Monday & Friday Onsite: Tuesday, Wednesday & Thursday Duration: 6 Months Summary: Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Job Responsibility Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Required Qualifications High School Diploma or GED (required) 1-3 years of customer service experience Insurance industry knowledge (preferred) Strong attention to detail and quality standards Excellent organizational skills with the ability to prioritize and manage multiple tasks Strong analytical and research skills Ability to work independently with minimal supervision Excellent verbal and written communication skills (emails, memos, letters) Ability to handle confidential information reliably and tactfully Proficiency with Microsoft Office applications (Word, Excel, Access) and internet-based tools Ability to build and maintain effective working relationships with internal teams and external partners Education Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name:- Pihul Kumar Raj Email:- **************************** Internal Id #- 25-55013

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Executive will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our most strategic accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success. Candidates may be based anywhere in the central, mountain, or pacific time zones and work remotely. What you'll deliver: Serve as the primary point of contact post-implementation for our largest global customers. You will assume overall responsibility for investment adoption and ensure customer satisfaction by preventing and resolving critical issues and escalations. Partner with customers to define desired business outcomes, focusing on maximizing value realization from our solutions and services. Manage and coordinate key activities with other internal functions including Professional Services, Technical Services, Support, Product, and Engineering to achieve measurable outcomes. Build strong relationships with senior stakeholders, and deliver compelling QBR's that drive confidence. Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Partner with internal team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services. Provide proactive recommendations for best practices and find creative solutions to any challenges that may arise. Conduct consistent customer health checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Qualifications 8 plus years of customer success experience in enterprise software or SaaS organization with accounts > $100k ARR and total books of business > $3m. Proven track record of driving issues to resolution and advocating on behalf of a customer. Expert time management Experience of working with global enterprise customers is required Strong knowledge of cloud architecture and the IT landscape. Extensive experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. Previous Technical Account Management or Solution Architect experience is a plus. Knowledge of enterprise IT functions. Experience in working with HRIS is an advantage. 2 plus years of application programming and system support experience is preferred. Demonstrated ability to plan and execute against customer priorities and expectations Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence. Experience with SaaS solutions such as Salesforce, ServiceNow, and Workday preferred. Available to travel up to 35% Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This role is for one of Weekday's clients. We are currently helping hire for one of the leading AI labs (via one of our partners); supporting them in building and refining advanced AI systems. This is a unique opportunity to apply your Investment Services expertise toward shaping AI systems designed to replicate real-world workflows across investment banking, private equity, asset management, and equity research. You will help evaluate, calibrate, and enhance AI models to ensure their outputs align with professional standards in the investment domain. Requirements What exactly would you do? Evaluate AI-generated outputs in investment-related tasks for quality, accuracy, and business alignment Calibrate AI decision-making processes in valuation modeling, portfolio analysis, forecasting, risk assessment, and scenario planning Provide structured feedback to improve clarity, consistency, and financial rigor Requirements 🎓 Education: Bachelor's degree in Finance, Economics, Business Administration, or a related analytical field (MBA or certifications such as CFA, CPA, CAIA are a plus) 💼 Experience: 2+ years in investment services, ideally in investment banking, private equity, asset management, equity research, or related buy-side/sell-side roles within established organizations 📊 Skills: Strong proficiency in investment analysis and financial modeling (valuation, market analysis, portfolio construction, risk-return assessment) Solid understanding of investment processes, performance metrics, and strategic decision-making frameworks Excellent analytical, critical thinking, written, and presentation skills, with the ability to simplify complex financial insights 📍 Location: Remote (flexible, work from anywhere) Benefits 💵 Compensation: $90 to $150 per hour (based on experience) 🎁 Bonus: Weekly performance incentives of $20-$100 per hour for top performers 🕒 Time commitment: ~20 hours per week (part-time) ⏳ Project duration: 1-2 months 🌍 Fully remote, asynchronous work - flexible schedule 📑 Independent contractor engagement, with daily payments via Stripe Connect

GREAT WORK FROM HOME OPPORTUNITY We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available. Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access. If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY. Please watch your email and spam box for a reply from us about scheduling your interview. We thank you for your interest in this GREAT work from home opportunity. Please Note: We are not currently contracting in the following states: CA, CO, CT, MA, NV, NY, OR, WA, & WI. Job Types: Full-time, Part-time

WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. Job Description At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We're a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard-all while leading with empathy. We're looking for Customer Service Guides who are tech-savvy, resilient, and passionate about helping others. This is more than customer service-you'll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence. WHAT YOU'LL BE DOING Serving as the first point of contact for members and providers, handling 30-40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes. Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions. Assuring the accurate and timely handling of client and member calls with total follow through Answering client and provider questions including, but not limited to claims payment, status and coverage information Educating customers on their plan and encouraging use of our digital tools-helping them learn how to navigate healthcare more confidently. Interpreting client health plan protocol Reviewing claims status and providing status to member. Check tracer documentation Maintaining accurate and complete call documentation Maintaining high level of professionalism Returning incoming calls Solving questions about benefits, claims, eligibility, and providers, collaborating across teams when needed. Safeguarding privacy at all times-strictly following HIPAA and confidentiality standards. Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported. Qualifications What you'll need to have for success At least 2 years of experience in a healthcare contact center. 3+ years of customer service experience overall. Associate or Bachelor's degree or recent work toward a degree is preferred. Prior experience working across multiple customer service channels such as calls, chat, text, and email. Tech-savvy with the ability to learn and pivot quickly across multiple systems. Strong communication, listening, and problem-solving skills. A calm, professional presence in high-volume situations, with empathy as a core strength. Schedule • Core business hours: Monday-Friday, 8:00 AM to 6:00 PM (Central Time). • This is a temporary 12-week role. 40 hours a week. This Is Not Your Typical Call Center Job As a Customer Service Guide, you'll gain a deep understanding of our members, systems, and services-but this role is just the starting point. From here, you'll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant). At Guidehealth, every voice matters, growth is supported, and empathy isn't just encouraged-it's expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members. Ready to join a company that's innovative, mission-driven, and built for growth? Apply today and help us make great healthcare affordable for all. Additional Information • Core business hours: Monday-Friday, 8:00 AM to 6:00 PM (Central Time). • This is a temporary 12-week role. 40 hours a week. ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. We are Driven by A ccountability - grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. Always Growing, Always L earning - staying curious and continuously improving inspires us to shape a better future for healthcare. With Collaborative I nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve. At Guidehealth, Every V oice Matters - we believe our collective strength is rooted in the unique perspectives of each team member. And through E mpathy in Action, we build stronger connections with those who count on us. This is what it means to be ALIVE with purpose. This is how we thrive - together - at Guidehealth. BENEFITS: All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected. Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth's custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. REMOTE WORK TECHNICAL REQUIREMENTS Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

We are seeking a customer-focused and detail-oriented Consumer Services Representative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels. Key Responsibilities Respond to customer inquiries via phone, email, chat, or messaging platform. Provide accurate information about products, services, policies, and procedures. Resolve customer issues efficiently while maintaining professionalism and empathy. Document all customer interactions in the CRM system. Process orders, returns, refunds, and account updates as needed. Escalate complex issues to the appropriate department or supervisor. Meet performance metrics such as response time, customer satisfaction, and quality standards. Stay informed about product updates, feature changes, and company policies. Contribute to a positive team environment and suggest process improvements. Qualifications High school diploma or equivalent (Associates or Bachelors degree a plus). Prior customer service experience preferred (call center, retail, hospitality, or similar). Strong written and verbal communication skills. Ability to work independently in a remote environment with minimal supervision. Comfortable using customer support software, CRM systems, and communication tools. Strong problem-solving and multitasking abilities. Reliable high-speed internet and a quiet workspace. Key Skills Customer service & communication Active listening Conflict resolution Multitasking & time management Tech-savviness Attention to detail Empathy & patience Work Environment 100% remote position Flexible or set schedule depending on role Requires consistent internet connection and adequate home office setup Benefits (Optional Section) Health, dental, and vision insurance Paid time off & holidays Retirement savings plan Performance bonuses Remote work stipend Preferred qualifications: Legally authorized to work in the United States 18 years or older

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Representative? Globe Life is looking for a Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining Globe Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This remote position offers a schedule Monday through Friday, with a 10:00 a.m. to 6:30 p.m. Central Time Zone workday. What You Will Do: Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. What You Can Bring: High school diploma or equivalent. Basic Microsoft Office Skills, including Word, Excel, and Outlook. Minimum Typing speed of 30 wpm. Experience in a call center environment preferred. Some insurance and/or sales experience preferred. Excellent verbal and written communication skills. Ability to solve complex policyholder issues with a positive attitude. Ability to work in a fast-paced environment and work well under pressure. Knowledge of life and/or health insurance terminology preferred. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including a pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Description Customer Support Expert What We're Looking For: Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn. Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. What You'll Do: Provide excellent product support to our clients via email and live chat to enhance the client experience Influence product development through valuable feedback to our Product and Engineering teams Be able to remain organized and be able to prioritize in a high-volume environment Take ownership of support tickets from start to completion while providing value-added information Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally Contribute to our internal product training sessions and engage with our global Support team Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement. What You'll Bring: A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles. Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner. A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success. Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment. Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting. Familiarity with ticketing or live chat systems is a plus, but not required. Willingness to work on a hybrid schedule with 2 days in the office. The position may include occasional shifts outside standard office hours to ensure timely client support. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off for enhanced work-life balance Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Competitive Wage Starting wage of $17.00 per hour with shift differential opportunities to earn up to $23.76 per hour. Full Time Benefits We could say there are too many to list, but its worth it to share the good news! Starting DAY ONE (yes, you heard that correctly NO WAITING PERIOD) , you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list: Paid time off (at minimum, 20 personal days + 7 holidays per year) Medical/Dental/Vision/Life Insurance Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options 401K with company matchand fixed contribution Employee Stock Purchase Plan What You Will Do Working from home, you will need a quiet workspace so you can focus on our customers. Youll also need a minimum of 5 MBPS up/download speed from your internet provider. Youll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. Youll be a master problem solver! You might interact with customers on the phone, in a chat session, or responding to emails. Well provide you with procedures and tools to handle our customers needs and strengthen their relationship with Discover . Well provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience . Youll also have the best coaches to help you deliver the best service! Qualifications You Will Need to Succeed The Basics : Be reliab le! We need you here to take care of our customers. Be committed to working your schedule. Enjoy helping others. You will be busy, taking call after call, assisting our customers. We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace. Positive energy, strong communication, ability to focus on the issue and not take things personally. Let your personality shine. We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things. Bonus Points if you have : 1+ years of experience in related field Benefits you might not have expected Employee Assistance Program Counselors Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services) Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop) Opportunities to volunteer in the community Development groups and training If you do choose to work onsite, we have a f ull service cafeteria featuring Starbucksand subsidized m indful options , as well as access to our Fitness Center. We also have onsite Health Clinics.

Remote Customer Service Agent - $19/hr Start, No Degree Required Do you have a knack for resolving issues and a passion for providing top-notch customer support? We're looking for enthusiastic individuals to join our team as Remote Customer Service Agents. This role is perfect for those who excel in communication and are committed to enhancing customer satisfaction from the comfort of their own home. Responsibilities: Address customer inquiries and concerns promptly, ensuring a positive resolution. Manage and resolve issues with professionalism and empathy. Communicate effectively, maintaining clarity and conciseness in both verbal and written forms. Foster a supportive environment, contributing positively to team dynamics. Qualifications: A strong commitment to exceptional customer service. Excellent communication skills, able to engage effectively with diverse individuals. Ability to independently manage tasks and prioritize effectively. Comfortable with technology and proficient in navigating various digital tools. What We Offer: The flexibility of a remote work arrangement, allowing you to work from anywhere. Freedom to set your own schedule, fitting work around your life. A starting salary of $19 per hour, with potential for growth. Opportunities for professional development in a supportive and dynamic setting. Ready to Apply? Additional Information: No previous experience or formal education is necessary. Candidates must have a quiet, professional workspace and reliable internet. All applicants will undergo a background check. We are an equal opportunity employer, valuing diversity and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients. As a Customer Service Coordinator, you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience! Requirements: Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. Previous experience using the ERP system, CargoWise One, is preferred. Previous experience handling or selling ocean and/or air services is preferred. Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. Clear and effective communication skills. Responsibilities: Validate and confirm all ocean/trucking/rail/air shipment bookings. Manage shipments from origin to final destination to ensure customer satisfaction. Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices. Build customer relationships and provide excellent customer service. Manage daily emails/phone calls from customers and other OEC offices regarding shipment details. Relay customer inquiries to the appropriate departments and provide the customer answers. Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination. Salary: $22-$28/hour dependent on transferable experience and education level. Benefits: Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group. 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time. Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance. 401K retirement plan with 3% company match. Discounted pet insurance - woof! woof! meow! Annual performance bonus and mid-year reviews for salary increases. Education: Bachelor's degree or higher is preferred. OEC Group is an Equal Opportunity Employer

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. As the Head of Professional Business Services, Customer Success, you will serve as a strategic leader driving growth, retention, and operational excellence across key industries, including Financial and Business Services. This role is central to shaping customer engagement strategies, building trusted partnerships, and positioning our organization as a global leader in talent solutions. You will influence senior stakeholders, lead high-performing teams, and deliver measurable impact in a dynamic, competitive environment. What You'll Do: Strategic Leadership: Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience. Revenue Growth: Drive performance through consultative engagement, account-based marketing, and innovative retention programs. Operational Excellence: Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals. Cross-Functional Collaboration: Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development. Thought Leadership: Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns. Team Development: Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes. What You Will Need to be Successful: Bachelor's degree or equivalent working experience, MBA preferred 10+ years in account management with a proven record of success 5+ years in organizational leadership roles Expertise managing complex accounts exceeding $500K in value Salesforce CRM proficiency Experience in virtual work environments Other Knowledge, Skills, and Abilities: Strategic mindset with strong analytical and execution skills Influential communicator with proven negotiation and relationship-building capabilities Ability to lead through change and transformation Entrepreneurial approach, thriving in dynamic, resource-constrained environments Willingness to travel up to 25% Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $140-180K base annually. We've structured the compensation package to ensure strong alignment with performance and market expectations. The total annual compensation will exceed $200,000, inclusive of base and target variable comp. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

About the Role Role: Full time | Remote - Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed. Pay Transparency This position starts at $13 per hour. What to Expect As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: * Work from home while having regular connection with your teammates * No weekends * Paid training * Equipment provided * Benefits available * Professional development opportunities You need: * Computer, typing and phone skills * Interpersonal skills * Detail oriented * High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable * See Skills for Success below Tasks: * Provide fantastic service over the phone * Use your computer skills to: * Research requests related to profile assistance * Track vehicle shipments and vehicle orders * Assist with car warranties * Escalate critical orders * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills * Computer, typing and phone skills * Can speak and type proficiently at the same time * Able to problem-solve, act as a consultant and resolve customer issues * Solid work ethic, able to meet deadlines * Excellent organizational and interpersonal skills, strong attention to detail Eligibility Requirements * High school diploma or equivalent * Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) Schedule * Training (requires 100% attendance): * First four weeks - instructor-led: * 8 hours / day * Between 8 a.m. and 5:30 p.m. Eastern time * Monday - Friday * Next four weeks - hands-on calls: * Scheduled during hours of operation: * Between 8 a.m. and 8 p.m. Eastern time * Monday - Friday * Work schedule: * Able to work shifts between 8 a.m. and 8 p.m. Eastern time * Monday - Friday * No weekends! Nice to Have * Degree in a relevant or related field * Experience in the automotive industry Remote Work Requirements * Ohio resident * Secluded and distraction-free work environment * Required internet setup: * High-speed internet delivered through a wired provider (cable or fiber) * Computer must be physically connected to your modem / router using an Ethernet cable * Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** Why Join Our Morley Family At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits * Medical and prescription coverage, including free annual physicals * Dental and vision insurance * Paid time off * Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account (FSA) * Life insurance * Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier * 24/7 online access to doctors through Teladoc * 24/7 nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims * Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: ********************* * Click here to view Morley's CCPA Notice for applicants in California: ******************************* * Click here to view Morley's privacy policy: ************************************************

We are seeking an Automotive Services Specialist to expand and maintain our network of Approved Auto Repair facilities. This role will be responsible for developing and improving our strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program.This position is 75% on the road and 25% work from home. Job Duties Performing onsite inspections and evaluations of Approved Auto Repair (AAR) facilities to ensure compliance with Club Standards and Criteria, contractual obligations, and expectations. Leading Owners, General Managers, Service Managers, and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of Members vehicles in compliance with American Automobile Association (AAA) Standards. Collecting past due annual fees owed by AAR facilities. Investigating and resolving issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, authorization, etc. Planning, executing, selling, and closing leads to complete the sales cycle at prospective facilities (applicant identification and processing); contracting new facilities in accordance with company standards to grow and maintain our existing network of automotive repair locations. Networking to develop, grow, and maintain industry relationships that will open the door to future leads and ensure retention of existing relationships Providing expert automotive consultation to Club members, AAR facilities, and other Club departments. Monitoring and identifying facility program compliance and addressing any outstanding issues. Training Club employees and AAR facility staff on the importance of AAR referrals and proper use of club technology for referrals, tow-in notifications, proprietary club software, etc. Collaborating with facility management on marketing and co-branding of facilities. Assisting with other duties and responsibilities as assigned or required. Experience and Qualifications: 10 years comprehensive, hands-on experience in the automobile repair industry Account ownership experience with responsibility over initiating and completing the sales cycle preferred Automotive Service Excellence (ASE) "Master Automobile Technician" Certification and C1 Automotive Service Consultant required. Familiarity with Mitchell1 and All Data estimating and repair software. Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office. Excellent communication skills, both written and oral. Safe Business Driving Requirement Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required. The starting pay range for this position is: $67,600.00 - $90,000.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). RequiredPreferredJob Industries Automotive