What does a customer service advocate do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

There are some key differences in the responsibilities of each position. For example, customer service advocate responsibilities require skills like "strong customer service," "social work," "appointment scheduling," and "compassion." Meanwhile a typical associate customer service representative has skills in areas such as "patients," "customer inquiries," "inbound calls," and "sales floor." This difference in skills reveals the differences in what each career does.

In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.

In addition to the difference in salary, there are some other key differences worth noting. For example, customer service advocate responsibilities are more likely to require skills like "appointment scheduling," "compassion," "phone calls," and "medical terminology." Meanwhile, a bilingual customer service has duties that require skills in areas such as "data entry," "excellent organizational," "excellent interpersonal," and "strong computer." These differences highlight just how different the day-to-day in each role looks.

A customer service professional is responsible for providing the highest customer service by responding to the customers' inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers' needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers' information on various software tools to maximize productivity and efficiency.

The required skills of the two careers differ considerably. For example, customer service advocates are more likely to have skills like "social work," "appointment scheduling," "compassion," and "phone calls." But a customer service professional is more likely to have skills like "strong computer," "inbound calls," "annuities," and "schedule appointments."

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.