Customer service advocate jobs in Joliet, IL

Job Title: HR Customer Experience Associate Industry: Healthcare Pay: $20.00 - $21.25/hour Contract Length: Ongoing contract role with potential to convert to permanent About the Role: We're hiring for a detail-oriented and service-minded HR Customer Experience Associate to join a collaborative Human Resources team within a large healthcare system. This is an ongoing contract role with the potential to go permanent. If you're someone who thrives on helping others, enjoys solving problems, and has a knack for navigating HR systems, this could be a great fit for you! Job Description: This role serves as the first point of contact for HR-related inquiries from internal employees across the hospital network. From phone calls to emails to walk-ins, you'll be handling a wide variety of employee needs related to HR policies, benefits, and general support. You'll also log cases, escalate issues when needed, and help make sure every employee interaction is smooth, helpful, and professional. Key Responsibilities: Serve as the first line of support for HR inquiries via phone, email, and in-person interactions Document all inquiries using a case management system for timely and accurate follow-up Assist employees with benefit enrollment, policy clarification, and general HR questions Input, update, and retrieve employee information from HR systems Escalate complex or out-of-scope inquiries to HR Specialists or Supervisors as needed Maintain case notes and ensure data accuracy Contribute to open enrollment support and help guide employees through benefit-related changes Qualifications: 1-2 years of experience in customer service or HR support Familiarity with HR software such as Oracle or Epic is a plus Strong communication skills-both written and verbal Ability to multitask and manage high call/email volume in a fast-paced environment Working knowledge of HR policies and benefit programs High school diploma required; bachelor's degree preferred

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

CUSTOMER SERVICE REPRESENTATIVE, PART-TIME Global Electronics Association, the global trade association for the electronics manufacturing industry, seeks a PART-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR). The CSR will Provide best in class service and support for Global Electronics Association's customers and members. Assure high levels of customer satisfaction through quality interactions and timely follow up. Educate customers about the Association's products and services, as necessary. Guide customers to online resources. Monitor issues and provide necessary follow-up and maintain consistency of service. The CSR reports to the Customer Service Manager. RESPONSIBILITIES Phone and Email Support - 85% • Provide a delightful experience for all customers by engaging in polite, positive, professional, and upbeat interactions via phone and in writing. • Use and share knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems. • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers and members feel supported and valued. • Engage in active listening with callers, conferencing and clarifying information and diffusing angered customers/members. • Communicate with customer and partners via email in a professional and thorough manner. • Building lasting relationships with customers, members and internal team members based on trust and reliability. • Make recommendations for products and services that better suit customer/member needs or complement the products in which they are interested. • Seek answers to customer inquiries. Escalate issues, as necessary. When appropriate connect customers with other departments/colleagues for higher level support. • Process phone, email, and web orders in a timely and accurate manner. • Resolve backorders, follow up on order fulfilment, and keep customers updated on ship dates. • Process returns and other transactions as necessary within the ERP system. • Verify and update customer information before processing transactions, add new customer records to database when record does not exist. • Document all support activities with the case management system. Special Projects - 15% • Assist management with projects as needed. • Handle regular data entry projects and assist other internal teams with assigned projects as needed. • Assist with trade show projects as needed. • As time allows, review data and process flow in NetSuite and suggest improvements. • Conduct testing of system updates as assigned. • Represent the “voice of customer” on teams and in meetings/conversations, as necessary. REQUIREMENTS • High school diploma or equivalent, some college preferred. • 2 years of experience working with customers. • Excellent oral and written communication skills to effectively communicate with employees, customers, partners, and vendors. • Ability to work independently and collaboratively. • Ability to exercise proven computer skills. Familiarity with Microsoft Office, Skype/Zoom, and customer relationship management software a plus (e.g. SalesForce.com, NetSuite, Microsoft CRM, or equivalent). • Knowledge of and the ability to use a variety of standard office equipment such as a headset, telephone, and copy machine. Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid/virtual work environment. Position reports to the Bannockburn, IL office. The pay range for this position is $20 - 25 per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week. Please send resume and cover letter to e-mail: ****************************** Subject line should say: PT CSR The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we've supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing. As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.

The Client Success Manager is responsible for leading client support across assigned client accounts, ensuring accuracy, speed, and responsiveness at every step of the order lifecycle. Serves as a subject matter expert and key liaison between Sales, Client Success, and Production teams, this role translates client needs into seamless production and delivery. Must excel independently and collaborating cross-functionally to deliver outstanding client experiences. Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system). Link Client Services/Sales with Operations for daily order processing and updates. Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment. Maintain and update WIP/dashboards; share timely updates with respective teams. Follow SOPs, maintain data accuracy and quality standards. Support Client Service management on client visits, audits, press checks. Investigate and quickly resolve quality issues with Production/Quality teams. Provide team backup; train on SAP and other tools. Qualifications: Bachelor's degree in Business Administration or related field required. Minimum 5 years of experience in a similar or related client-facing role. Order management experience in a Manufacturing, Printing, Financial, or related environment. Advanced working knowledge of end-to-end client order processes across varying client types. Strong organization, planning, and multitasking skills with high attention to detail. Excellent written and verbal communication skills; professional and client-oriented demeanor. Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines. ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred. Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling. Experience in the card, payment or printing industries strongly preferred. The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. BENEFITS INCLUDE Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.

Customer Service Coordinator - Supply Chain Reporting to: Manager, Supply Chain Logistics & Warehousing Work Arrangement: Hybrid About Nonni's Join Nonni's Food Group, the world's leading biscotti maker and a dynamic force in premium specialty cookies and healthier baked goods across North America. Since 1988, Nonni's has honored an Italian grandmother's legacy, bringing beloved brands like Nonni's , THINaddictives , and La Dolce Vita to grocery, mass, club, and online retailers everywhere. We are passionate about delighting consumers with authentic flavors and innovative new products, building loyalty that goes "beyond reason" through real ingredients and exceptional taste. Our vibrant culture thrives on respect, high expectations, empowerment, continuous learning, and constant communication, operating as a true "team-of-teams." Position Overview As Customer Service Coordinator, you will be a pivotal customer advocate, serving as the primary day-to-day point of contact for customers across the Nonni's network and Ecosystem businesses. This role is designed for a relationship-focused, solutions-oriented professional who excels at delivering exceptional customer experiences within a dynamic, fast-paced environment. Reporting to the Manager of Supply Chain, Logistics & Warehousing, you will play a crucial role in driving customer satisfaction, ensuring operational excellence, and enabling strategic growth through outstanding service delivery. Key Responsibilities & Impact Areas: Customer Relationship Management Serve as the primary day-to-day liaison for customer support, establishing yourself as a trusted partner and first point of contact for all customer inquiries and needs. Proactively communicate and engage with customers during service level delays, providing transparent updates and managing expectations to maintain strong customer relationships. Take ownership of monitoring backlogs and minimizing past due customer sales orders, ensuring timely fulfillment and maintaining high service standards. Manage customer setup processes within the Nonni's network and Ecosystem, ensuring accurate account configurations and seamless onboarding experiences. Performance Analytics & Customer Insights Monitor and analyze key performance indicators and customer feedback to identify areas for improvement and opportunities to enhance the customer experience. Prepare and present regular reports on Customer Service KPIs and initiatives, providing actionable insights to leadership and highlighting key trends in period commentary. Analyze customer feedback and ordering patterns to identify opportunities for innovation and improvements, particularly relating to customer ordering patterns and network design optimization. Identify and implement continuous improvement initiatives to maximize Customer Service efficiency and reduce costs while enhancing service levels across the customer base. Support improvement and growth projects within supply chain and across the Nonni's organization, bringing valuable customer insights to strategic initiatives. Cross-Functional Collaboration Work closely with other departments to ensure a cohesive and integrated approach to customer service, fostering strong relationships across sales, operations, and logistics teams. Provide backup support for other supply chain functions, demonstrating versatility and ensuring operational continuity during periods of high demand or team transitions. Support other departments with customer service-related issues and initiatives, serving as a customer advocate and bridge between internal teams and external stakeholders. Desired Qualifications & Your Contributions: Customer Service & Supply Chain Expertise Minimum of 2+ years of experience in customer service or supply chain operations, or a related degree with demonstrable practical application. Understanding of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems, with the ability to leverage technology to enhance customer experiences and drive operational efficiency. Analytical & Communication Skills Excellent communication and interpersonal skills with the ability to build rapport with customers and collaborate effectively with internal teams. Strategic thinking and problem-solving abilities, with a talent for drawing insights from data and highlighting opportunities for improvement both internally and externally with customers. Behavioral Competencies Customer-centric mindset with an unwavering commitment to delivering exceptional service and exceeding customer expectations. Effective communicator who can articulate complex information in clear, accessible terms and adapt communication style to diverse audiences. Strong work ethic and personal integrity, demonstrating reliability, accountability, and ethical conduct in all customer interactions. Ability to work under pressure and handle challenging situations with grace, professionalism, and a solutions-focused approach. Commitment to continuous improvement and professional development, with a proactive approach to enhancing skills and expanding knowledge. Working Environment This is a full-time position based in Chicago, IL. The role operates in a fast-paced environment requiring adaptability and strong multi-tasking abilities. Occasional travel to production facilities and other business-related locations is expected (approximately 10-15%). What We Offer: At Nonni's, we are proud to offer a comprehensive benefits package designed to enhance health, financial wellness, and provide generous paid time off (PTO). Eligible employees also have the opportunity to receive an annual bonus based on company performance. Nonni's Bakery is committed to fostering a diverse and inclusive workplace where every team member feels valued and empowered to contribute their unique talents and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Our approach thrives on diverse viewpoints and backgrounds. We encourage all qualified candidates to apply.

Job Details: The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face to face customer support to all cardholders. This position typically works under close supervision and direction. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Assist Patrons regarding run transit fare payment programs. Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions. Processes lost/stolen, damaged/defective cards patron requests. Processes authorized refunds via electronic transfers and banked money Processes Fare Adjustment Envelopes (FAE) as needed Assists with web account set-up and web access issues Initiates outbound courtesy calls as needed. MINIMUM JOB REQUIREMENTS: Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office. 1st Shift: 8:30am-5:00pm

About the Company This role is the first point of contact for customers and vendors, ensuring calls are answered promptly, messages are delivered, and the sales process keeps moving. The Office & Customer Support Coordinator manages incoming calls, supports the sales and operations teams, and keeps communication flowing so jobs move quickly and smoothly. This person becomes the hub: routing calls and gathering key job details so that the process keeps moving forward. About the Role The Office & Customer Support Coordinator is responsible for managing customer interactions and supporting the sales process. Responsibilities Customer & Phone Support Answer incoming calls promptly and professionally - emergency calls, new jobs, vendor inquiries, insurance adjusters, etc. Gather essential information (address, source of loss, type of damage, urgency level). Enter details into the CRM or job tracking system accurately. Route calls to the appropriate technician, sales lead, or manager. Provide updates or basic information to customers when appropriate. Sales & Job Intake Support Assist with scheduling assessments, inspections, or job walk-throughs. Record and track leads, including referral sources and insurance carriers. Send confirmation messages and follow-up communication as directed. Prepare and send simple documents or estimates (under direction of the team). Social Media & CRM Support Help manage and update company social media accounts (posting updates, sharing job photos, promoting services - based on guidance and brand guidelines). Assist with light content drafting, scheduling posts, and monitoring engagement. Take ownership of keeping the CRM updated and accurate, including lead status changes, job details, customer information, and follow-up tasks. Office & Administrative Tasks Organize incoming mail, deliveries, and office supplies. Handle data entry, filing, and light paperwork. Keep the office organized, clean, and running efficiently. Support one-off tasks as assigned - within the scope of the role. Qualifications Experience in customer service, office coordination, or administrative support. Strong verbal communication - calm under pressure, clear on the phone. Ability to juggle multiple calls, tasks, and priorities at once. Comfortable with basic technology and learning new systems. Organized, dependable, and able to maintain confidentiality. A friendly, empathetic demeanor - especially with distressed customers. Work Environment & Expectations Fast-paced small business environment; every day is different. Ability to be on-site when needed, with scheduling that may vary week to week. Must be able to communicate with field technicians and customers simultaneously. Role requires consistent reliability and quick follow-through. Ability to sit, stand, and use a phone/computer for extended periods. Equal Opportunity Statement We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

Job Title: Customer Service Representative - Producer Services Duration: 6 months Temp to Perm Hourly contract Position (W2 only) Note: Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview process- 1 Interview - Onsite/WEBEX Client, is seeking a Producer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! Job Summary The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. Responsibilities Demonstrate consistent good quality and performance results. Provide consistent service that is customer focused and professional. Supporting Field Sales agents with insurance product information Assist with basic technical troubleshooting Be able confident and capable to handle all new business, underwriting, claim and compensation situations. Learn soft skills while communicating with customers Focus on customers' needs and develops a customer centric approach in servicing customer's needs. Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's. Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Learn all policy product lines, all procedures for the core and worksite calls. Provides support for business partners as needed. Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. Skills Ability to effectively communicate and build strong partnerships with newer employees. Basic computer skills and knowledge of database software. Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. Demonstrated attention to detail, organizational skills, and time management skills. Ability to work a flexible schedule to meet the needs of the business and performance requirements. Friendly and professional demeanor. Excellent communication and interpersonal skills. Ability to remain calm in stressful situations. Supplemental insurance knowledge and licensing is a plus. Bilingual language proficiency is a plus. Bilingual skills (verbal, written, read) in Spanish a plus Competencies Problem solving - take an organized and logical approach to thinking through problems and complex issues Initiative - Willing to do more than is required or expected Adaptability - ability to redirect personal efforts to respond to changing environment Results Oriented - effectively executes son plans, drives for results and takes accountability for outcomes Qualifications - External Education and Experience High school diploma or general education degree (GED); Associate degree preferred. 2+ years' experience in a contact center environment preferred. Compensation: The hourly rate for this position is between $20.00 -$22.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations

Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the River North neighborhood. Hybrid schedule, 2/3-days a week in office. Temporary: ASAP through end of the year $20-$22/hour based on experience Job description We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities Make outbound membership renewal calls Inbound calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Schedule Monday-Friday, 8:30am-5pm

About Us Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work. Personal Lines Customer Service Representative Position Summary The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies. Responsibilities: Respond promptly and professionally to client inquiries via phone, email, and in-person. Process policy changes, endorsements, renewals, cancellations, and billing inquiries. Educate clients on policy coverage, limits, and options to ensure they have appropriate protection. Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests. Maintain accurate and up-to-date client records in the agency management system (Applied Epic). Identify opportunities to cross-sell or upsell additional personal lines products. Assist with new business quoting and application processing as needed. Ensure compliance with all regulatory requirements and internal procedures. Other duties as assigned. Qualifications: High School Diploma or equivalent required; Associate or Bachelor's Degree a plus Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment 1-2 years of experience in personal lines insurance or a customer service role Strong knowledge of personal lines insurance products and industry practices Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook) Excellent communication, interpersonal, and problem-solving skills Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Ability to pass a criminal background check as permitted by law Schedule: Monday-Friday, 8:30am-5:00pm Office Location: 852 W Bartlett Road, Bartlett, IL 60103 Benefits: Competitive Compensation Commensurate with Experience Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Job Title: Customer Service Representative - Producer Services Duration: 6 Months (Contract to Hire -CTH) No. of Positions: 1 Job Hours of operation 7:30am-8:00pm central time Job Schedule-Some Saturday hours may be required. Job Schedule-five days on site. TEMP TO PERM bilingual is a plus but not required Job Hours-40 hours Interview process- 1 Interview - Onsite/WEBEX JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems. RESPONSIBILITIES • Demonstrate consistent good quality and performance results. • Provide consistent service that is customer focused and professional. • Supporting Field Sales agents with insurance product information • Assist with basic technical troubleshooting • Be able confident and capable to handle all new business, underwriting, claim and compensation situations. • Learn soft skills while communicating with customers • Focus on customers' needs and develops a customer centric approach in servicing customer's needs. • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI's. • Exhibits and practices the Organization's Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. • Learn all policy product lines, all procedures for the core and worksite calls. • Provides support for business partners as needed. • Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership. SKILLS • Ability to effectively communicate and build strong partnerships with newer employees. • Basic computer skills and knowledge of database software. • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. • Demonstrated attention to detail, organizational skills, and time management skills. • Ability to work a flexible schedule to meet the needs of the business and performance requirements. • Friendly and professional demeanor. • Excellent communication and interpersonal skills. • Ability to remain calm in stressful situations. • Supplemental insurance knowledge and licensing is a plus. • Bilingual language proficiency is a plus. • Bilingual skills (verbal, written, read) in Spanish a plus EDUCATION AND EXPERIENCE • High school diploma or general education degree (GED); Associate degree preferred. • 2+ years' experience in a contact center environment preferred.

Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: + Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. + Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. + Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. + Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. + Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. + Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. + Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Educational Background: BA/BS or equivalent required, Master's degree preferred. + Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). + Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. + Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. + Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. + C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises. + Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. + Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. + Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. + Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (************************************************************************************************************************************* . **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job DescriptionDescription: · Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes. · Responds to customer needs, concerns, and complaints · Consults with clients on products and necessary equipment · Obtains all documentation to be scanned and batched at the Branch · Manages all follow-up functions with the account, post set-up · Oversees all transactions coming from a specific account(s), including all referral sources · Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment · Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s) · Troubleshoots any issues that may arise with the accounts and any relevant on-site departments · Assists in the utilization process, as well as, transitioning patients to capitation switch-outs · Coordinates patient services and scheduling set-up · Identifies and develops strategic relationships within the institution that will enhance patient care · Performs timely follow-up on all delivered products/services · Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis · Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team Requirements: High School diploma required At least 2 years of related customer relationship experience, preferably in DME, or medical-related services Demonstrated ability to build and maintain solid working relationships with internal and external customers Participate in training and development to become qualified to perform the essential job functions Geographically located within the assigned territory Must possess a Valid Driver's License Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Customer Consultant - Budtender - Full Time This is for the Chicago-612 N Wells Location Wake Up and smell the Roses! Are you looking to join a diverse, inclusive, positive environment where both customers and staff are our priority? We pride ourselves on our incredible team, from management to staff, who bring diverse skill sets from all walks of life to create Green Rose. Green Rose was established in 2021, and opened our flagship store in River North in November 2022, and our second location in Lincolnwood 2023. Customer Consultants/Budtenders (CC) will be responsible for assisting customers and will offer customers one-on-one consultations on product selection based on their deep understanding of the dispensary's product offerings. These positions will be required to work closely with the General Manager/Assistant General Manager and all departments, and others at the dispensary and within the company to ensure competency with new products added to inventory and ensure fluid and practiced communication skills towards accurately and efficiently assisting customers. The CCs will become trusted advisors to customers about cannabis products, their profiles, and their routes of administration. Following consultation, the CC will be responsible for completing sales according to company policies and practices, including ensuring records of the sale are entered into the POS and State's verification system correctly and completely. Experts on the floor, with customer interactions, product knowledge, and pure work-ethics to provide all customers with the best possible experience and ensure our returning customer base. The role will also consist of other front line operational duties with a basic understanding of back end operational duties. Required to handle money, manage codes, always ensure smooth traffic while always maintaining exemplary flow and great service. These duties listed are not exhaustive, and additional responsibilities may be assigned by management. Responsibilities included but not limited to: Greet and check in all customers Immediately engage with all customers to understand all wellness needs while recommending products Assess individual customer needs by asking proper, relevant questions to lifestyle to best determine what products to recommend Adhere to and promote culture of compliance Continued education and training to further knowledge of all products Assist in maintaining cleanliness and organization of store to include front and back-end operations and products Perform sales transactions including cash handling, using POS systems, and exercising and adhering to all compliance and regulatory measures Always maintain customer rapport and professionalism Train and adapt to all roles Manage time and respect all protocols under pressure and fast pace Other duties as assigned Position Qualifications: 2+ years in hospitality, cannabis or retail field Consistent and constant communication on all levels Accountability at all levels and for others Balanced decision making Eyes-Up Mentality Practical and pro-active actions/thinking Attention to detail, organized lead in all workspaces Position Job Requirements: - High school diploma or GED required - Must be able to pass a background check - Must be 21 years of age - Must possess a valid license or state ID - Must remain compliant with all city and state regulations and requirements for working in the industry - Must be able to walk/stand for extended periods of time - Must be able to work opening, closing and weekend shifts as needed - Willingness to be flexible - Travel is at times necessary Green Rose Core Values: The 5 “C's” of Green Rose Retail ~Customer Service~ Provide the best in class “Cannabis Experience” for everyone we encounter ~Compliance~ Pro-Active, and Steadfast reserve to ensure our practices are above standard ~Cannabis Knowledge~ Becoming a True Cannabis Expert; commitment to be the best at our craft ~Compassion~ Compassionate Cannabis Practices - Responsibly Excels & Unites us all ~Communication~ Communication - dissolves question, cultivates environments of uniqueness and diversification Cultivate Your Green Rose - Harvest the fruits of Stoic Standards, with the elegance of individual/unified uniqueness How we live our Core Values Accountability: Own and honor our commitment to always put others first Diversity: Treat everyone with respect Excellence: The little things matter most Integrity: Always do the right thing Mission Statement: In everything Green Rose does, we are always dedicated to our mission: Inspire and guide the human essence; one puff at a time Green Rose Dispensary is a Chicago-based veteran, female, Black and Latino owned adult use dispensary that empowers the customer with in-depth knowledge about the newest products on the market. Green Rose delivers the best products with the best customer service on the newest, most innovative platforms. We are dedicated to operating as a strong advocate for inclusion and the elevation of diverse voices for our employees and customers. Green Rose Dispensary is an equal opportunity employer who believes in the value of diverse voices and perspectives.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.

Job Description SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring a full-time, year-round Contact Center Service Representative to be a key player in our Contact Center located in Plainfield, IL. This is a hybrid remote/onsite work arrangement after successful completion of hybrid remote/onsite training. We offer Competitive benefits including; A scheduled hybrid work situation after training Health, dental, and vision insurance coverage Disability and life insurance coverage Flexible Spending Account 401(k) Participation Paid Holidays and PTO $18 / an hour plus commission Spring Green has been providing lawn, pest and tree care services for over 48 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces. At Spring Green, our culture supports team members' pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Summary Under the direction of the Contact Center Service Manager, performs call center functions for company owned franchise operations; answering service questions, communicating with branch personnel to assist in resolving service issues, selling services to customers over the telephone, or via email, text, or chat. Other duties include; performing collection calls, completing property measurements, following up on sales leads and customer service concerns, and data entry. Essential Duties and Responsibilities Respond to service/sales inquiries and initiate outbound calls. Direct and assist customers with additional sales and services. Follow communication scripts in accordance with departmental procedures and thoroughly explain available and recommended services in response to marketing efforts, customer inquiries and property evaluations. Explain lawn care services, quote prices and use selling techniques to encourage customers to purchase services. Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer; communicate so the customer understands the sequence of events, the number of applications, costs, payment plans, and any special instructions that may follow the sale. Become familiar with various weather and/or environmental conditions that lead to common lawn, tree, pest, or irrigation problems, as well as those that help or hinder the performance of Spring-Green services. Follow up with customers to ensure satisfaction, solicit further sales, and solve problems. Accurately document each call. Thoroughly communicate the appropriate information to customers and coworkers, both verbally and in writing, in a friendly, caring manner. Perform data entry maintenance activities associated with maintaining customer information, processing of credit card payments, documenting customer conversations and account updates. Perform collection calls to maximize receivables as needed. Maintain confidentiality of customer information and company proprietary information. Perform property measurements as assigned. Regular and predictable on-site attendance is required for interaction with customers & coworkers, as well as access to pertinent data, computer and phone systems. Work a flexible schedule which may include Saturdays and weekday evening hours. Perform other duties as assigned by Contact Center Service Manager. Education and/or Experience High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred. Minimum two to three years of inbound or outbound telephone sales and/or customer service/call center experience; or equivalent combination of education and experience. Minimum typing skills 45 WPM. Equal Opportunity Employer We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Powered by JazzHR mDw0QBPn9y

Full-time Description Responsible for supervising the production of complicated one-time and ongoing projects either directly or through subordinate team members. Provides excellent customer support and well-detailed internal communications. ________________________________________________________________ MAJOR RESPONSIBILITIES: Analyzes projects from a “big picture” point-of-view. Looks at processes and workflow and incorporates procedures to help streamline project and regularly schedules meetings/pre-flights/conference calls to ensure all parties are updated. Creates job tickets, in Monarch, and develops/updates spreadsheets for his/her accounts and assists, when needed, with others'. Communicates schedules, instructions or specification changes clearly to both internal and external clients through email or changes in the Monarch system. Provides external clients with solutions to problems/concerns and incorporates them in/with internal written procedures. Takes the lead on complicated one-time and ongoing projects and manages the project with minimal assistance from the Team Supervisor. Actively monitors schedules/production to ensure quality and timeliness of project and develops systems of audit checks that apply to each project. Stands in for Sales when needed (i.e., customer visit, conference call, proposals, etc.). Additionally, understands/interprets estimates, proposals, and requests for quotes and communicates reference points on them with internal and external clients. Works in conjunction with sales to write specifications for the reprinting of components. Keeps an accurate record of the amount of time put forth into each project and continually looks for efficiencies to be achieved and recommends changes in production. Produces invoices on projects in an accurate and timely manner, looks for ways to better capture all costs, and suggests ways to invoice each project more efficiently. Serves as official “back-up” contact when others are out of the office and may be asked to support other large one-time projects in a “consulting” capacity. Takes leadership role on special projects assigned by Team Lead or Manager, Client Services. Completes other various duties as assigned by manager. Adheres to all Security Policies and Procedures as referenced in the Employee Security Handbook. Requirements QUALIFICATIONS: 3-5 years of successful project management and client services experience in direct marketing or related field. College degree in graphic communications, printing technologies or business-related field or equivalent preferred, or equivalent experience. Experience must include background of laser imaging, bindery, pre-press, printing, lettershop and data processing. Knowledge of postal regulations and procedures is preferred. Excellent oral and written communication skills. Must be comfortable communicating with visual aids for internal and client meetings. Able to work in a team environment with internal personnel. Ability to focus on priorities and objectives and adhere to target deadlines. Basic experience with Microsoft Office 365 (Excel, Teams, Word) and Outlook. ESSENTIAL JOB FUNCTIONS: Must be able to communicate proficiently orally and in writing in English. Able to read handwritten, printed materials, and computer screens. Must have the manual dexterity to manipulate a computer keyboard. Must be able to communicate in person, via telephone, and teleconferencing with customers and internal personnel. Ability to travel by automobile or airplane when necessary. WORKING CONDITIONS: Normal office environment and some exposure to a manufacturing plant facility onsite. Hybrid schedule based on department rotating schedule for in-office assignments. DISCLAIMER: An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Salary Description $65-75,000 per year

Job Description Driven by a passion for service and delivering exceptional customer experiences. Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries which contributes to the timeliness of resolution. Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Responsible for resolving issues upon first contact and escalating more complex matters as needed. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf to ensure the service levels are met. Confidently resolves routine issues with efficiency and sound judgement, while recognizing when to escalate more complex situations to ensure timely and effective solutions. Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Effectively explains processes in a simple, understandable manner and ensures teammates stay informed through consistent and collaborative communication. Adheres closely to established procedures while maintaining a strong focus on accuracy and quality to ensure thorough and consistent case handling. Achieves high teammate satisfaction and service quality scores Establishes and nurtures trust with diverse stakeholders by tailoring communication and interactions to suit the audience whether physicians, leaders, or colleagues -ensuring clarity and professionalism. Driving impact in service delivery by optimizing processes, engaging diverse stakeholders, and streamlining operations to cultivate a customer-focused mindset.