Customer service advocate jobs in Joplin, MO

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Lori Ann Spachek - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Wellness resources Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Group Life Insurance Benefits 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Summary/Objective Responsible for delivering effective and responsive customer service to both internal and external clients by leveraging comprehensive knowledge of company products and programs. This role requires clear and collaborative communication within the Customer Service department and may include specialized support for parts-related inquiries. This position is located in Webb City, MO. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Deliver exceptional customer service and technical support to Detecto distributors, Cardinal Scale dealers, and end-users via phone, email, and live chat. Coordinate cross-departmental communication with production planning, engineering, sales, shipping, and technical support teams to ensure efficient processing of new and potential orders. Accurately enter orders and quotes into the company ERP system, maintaining high standards of precision and detail. Distribute sales leads to Regional Sales Managers and support inside sales efforts by advising customers on product options and recommending complementary items. Monitor delivery schedules and proactively communicate updates or changes to customers. Continuously expand product knowledge through review of technical documentation, participation in educational programs, and study of new product features. Provide detailed technical guidance to customers regarding product specifications, connectivity, and usage. Resolve customer complaints promptly and effectively, ensuring thorough follow-up to guarantee satisfaction. Maintain organized records of customer interactions, manage account information, and ensure proper documentation. Foster a collaborative and supportive team environment within the Customer Service department. Competencies Detail orientation: Exceptional attention to detail in data entry and task management Communication Skills: Strong verbal and written communication capabilities Team Collaboration: Proficient in collaborating with various internal teams to relay customer-centric information Technical Knowledge: Understanding of products with complex electrical and mechanical components Required Education and Experience Associate's degree in business, Engineering Technology, Communications, or relevant experience in electronics, mechanical or technology field. Three years of experience in customer or technical support via, phone, email, and fax. Preferred Education and Experience Bachelor's degree is preferred, with three years of working experience. Relevant certifications. Benefits Benefits for full-time employees include Paid Time Off, medical, dental, vision, life & disability insurance, 401k matching, Employee Referral Program, and Employee Assistance Program. Position Type/Expected Hours of Work This is a full-time position. Hours of work are Monday through Friday, 8:00am to 5:00pm, 40 hours per week. Overtime may be required based on business needs.

Job Description Are you ready to help us redesign the guest experience at Roper Kia? We are looking for someone who is excited to learn and help us change our vision of what service looks like for ourselves and our guests. We are looking for someone that loves working with the public, trying new and sometimes challenging things, can learn to organize their day for success and build a team with us! If you're ready for a change, energetic, and a great communicator we are excited to meet you. Your Day to Day: Help our guests get the experience they deserve at Roper Kia. You will work directly with our guests to help provide a seamless service experience from start to finish. If you're organized, ready to learn, and love people this role is for you. Job Responsibilities: Identify issues and service needed by listening to guests' descriptions of problems Prepare repair orders Maintain records listing problems when they arise Verify warranty and service contract coverage Ordering parts and tracking them as needed Update guests on all progress checks needed Identify and pursue maintenance intervals Skills Needed: Mechanical knowledge is preferred Able to problem solve and adjust quickly Great customer service skills Effective and courteous communication both verbal and written Willing to learn new things without hesitation Highly organized when under pressure Powered by JazzHR PVFxn6itJf

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Entry Level Vehicle Service Specialist What You'll Do: As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers - all included in our 18-point safety check. You'll work on a team to provide fast, easy, trusted services to our guests, and have fun doing it! At VIOC, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. The perks and benefits we'll provide you*: Competitive pay starting at $15.00/hour, with flexible pay options including Daily Pay, payroll debit cards and direct deposit. Paid vacation, and holiday pay Flexible work schedule: No late evenings Paid on-the-job training & same day pay option available - No previous automotive experience is required Medical, dental, vision, and 401(k) savings plans - 100% match up to 3% We promote from within - a commitment we are passionate about Company provided uniforms and tools 40% discount on Valvoline Instant Oil Change automotive services WHAT YOU'LL NEED TO SUCCEED: An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Mobility to crouch, bend, twist, and work with your hands above your head Comfortable working in a non-climate-controlled environment Fluency in reading, writing, and speaking English HOW YOU'LL ADVANCE IN YOUR CAREER: We're passionate about cars, but we are really in the business of taking care of people. At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. *Terms and conditions apply, and benefits may differ depending on location Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed. This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you! In the Role Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned. Required High School Diploma or GED Must have a valid driver's license and reliable vehicle Preferred Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday. Who We Are Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers! Other team member benefits include: Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable Campaigns Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us! Discover more about our company and culture! Read what our customers are saying about us!

Job DescriptionSalary: $12.00 Payroll Customer Service Specialist SKIL Parsons Office Provide support to employers contracting with the Agency to receive payroll services for their Direct Support Workers. Assist SKIL customers and their Direct Support Workers (DSWs) with initial hire packet information ensuring they are set up in the payroll computerized system to begin working with their employer. Mustprovide excellent customer service and maintain good relationships with customers/employers and their DSWs. Essential Job Functions 1.Process New Hire Packets: a. Prepare initial DSW file. b. Ensure all documents are completely filled out and signed. c. Assist with completing all required background checks. d. Send AuthentiCare number to each DSW including instructions. Enter required data into SKILs computerized payroll program. e. Place file in assigned file cabinet. 2. Assist Direct Support Workers with questions by phone or in office. 3. Send out reminders and notifications to customers/employers and Direct Support Workers of information and changes the State makes with the various program waivers. Job Requirements 1. At least 18 years of age 2. Clear required background checks 3. Have experience with payroll and be knowledgeable with various computer programs 4. Have strong customer service skills 5. Have good organizational skills and be detail oriented with entering data in SKILs computerized payroll program. Benefits of working as a full-time Payroll Customer Service Specialist 1. Paid Sick/Personal and Vacation time 2. Paid Holidays 3. Health Insurance 4. Life Insurance 5. 403B Retirement Plan 6. Assurity Supplemental Plans

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Allan Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Bilingual Spanish preferred.

Job Description Join a family-owned and operated dealership known for exceptional service and community values for over 20 years. Mike Carpino Ford Parsons is looking for a friendly, organized Customer Service Representative to support both our front desk and parts/service department. This hybrid role is perfect for someone who enjoys helping people and takes pride in keeping daily operations running smoothly. Key Responsibilities: Front Desk/Administrative Duties Greet customers warmly and maintain a clean, welcoming dealership environment Answer incoming calls, direct them to correct department, and take accurate messages Process payments for customers Handle administrative duties such as filing, scanning, scheduling, and data entry Prepare and reconcile daily deposits as needed Create, review, and process invoices accurately as needed Maintain accurate records and documentation for customer-facing transactions Support the accounting and service departments with basic clerical tasks Parts/Service Representative Duties Schedule service appointments for customers Assist customers and technicians in identifying and ordering correct parts Look up parts pricing and availability Create and process parts invoices, special orders, and returns Maintain organized parts storage Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities. Establish follow up time Obtain customer and vehicle information Verify that the final invoice reconciles with the work performed on the repair order Qualifications Strong customer service and communication skills Ability to multitask while staying organized and detail-oriented Previous administrative, receptionist, retail, or automotive parts/service experience is helpful but not required Positive attitude, reliability, and willingness to learn A desire for a long-term career with a growing organization Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Ability to lift 50 pounds and work on your feet for extended periods of time High school diploma or equivalent Compensation & Benefits Entry-level position starting at $15/hour with opportunity for pay increase after 90-day performance evaluation Health Insurance PTO Holidays 401(K) Professional Development Assistance Tuition Reimbursement We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Description: Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards. Position Description: Inside Sales' primary role is to act as the primary growth engine for marketing. This position develops strategic relationships with guests and drives business to casino properties consistently converting sales calls into casino trips. Knowledge, Skills, and Abilities: Must participate in telephone solicitation and coordinate personalized direct mailings for assigned guests. Greet guests with warmth and enthusiasm on the phone and in person if need be; build relationships with guests utilizing property amenities; including hotel, food outlets, and on-property concerts to strengthen loyalty and encourage repeat visitation. Respond to and consistently meets the needs of our guests. Must participate in telephone solicitation and coordinate personalized direct mailings for assigned guests. Build rapport through awareness and anticipating guests needs in creation of their pre-trip itinerary. Ensure seamless hand-off of guest's pre-trip itinerary for flawless on property execution. Handle and resolve guest problems or service issues. Politely give consistent, timely and accurate information and find answers when unsure. Support and cultivate new ideas and methods to deliver business solutions and meet goals set by the management team. Identify ways to increase efficiencies or improve loyalty or services. Must Possess effective decision making and social skills and become knowledgeable of the hotel, casino, property evets, and casino amenities including but not limited to business hours of operations. Ability to think independently in making decisions to maximize guests service experience and casino profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Must have a systematic and process-oriented mindset to ensure seamless end-to-end guest experiences. Excellent interpersonal skills required. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues. Three plus years hospitality guest services, host, or telemarketing experience. Perform other duties as may be assigned. Requirements: Education/Qualifications: High School Diploma or equivalent Licensing: Must be able to obtain and maintain the required Gaming License. Work Requirements: Requires strong problem-solving skills, interpersonal skills, conflict resolution skills, excellent communication skills, and computer skills. Position involves prolonged sitting, standing, or walking, stooping, or bending, lifting, or carrying up to 30 pounds on a daily basis. Work is performed in an office or casino environment with varying levels of lighting, air quality, noise, and / or temperature. Acknowledgement: I have read and understand the above . This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

Domino's Friends First Service Reps perform Friend service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. Why work for us: • Schedule - We offer flexible scheduling & opportunities for overtime • Perks - Discounts on menu items, safe work environment, & opportunities for growth • Benefits - Domino's offers excellent benefits (eligibility dependent on hours worked/week) What we're looking for in our Store Team Members: • Demonstrates ability to maintain food and team member safety • Excellent customer service skills • Ability to operate store technology • Ability to assist with store operations Loves to hustle and be in a fast pace enviroment! Qualifications Minimum job requirements: • Must be 16 years of age or older Additional Information At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!

Job DescriptionBenefits: 401(k) 401(k) matching Paid time off Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Title: Member Service Representative Department: Member Services Reports To: Director of Member Services FLSA Status: Non-exempt Safety Sensitive: No Location Requirement: This position requires the ability to work in both the Vinita and Grove office locations, as needed. Summary This position serves as a frontline representative for both Northeast Oklahoma Electric Cooperative and its subsidiary, BOLT. The representative assists electric cooperative members and BOLT subscribers with billing, service inquiries, payments, product offerings, and account support. This role is essential in providing a seamless, positive experience across both organizations. Standards of Excellence All employees are expected to contribute to a culture of excellence by: Professionally representing the cooperative and BOLT with accurate knowledge and a positive attitude. Adapting to change and actively supporting organizational initiatives. Communicating clearly, respectfully, and consistently with members, subscribers, and teammates. Managing responsibilities efficiently and maintaining attention to detail. Making informed decisions based on cooperative policies and subscriber service standards. Practicing and promoting safety in all work environments. Demonstrating ethical behavior and integrity at all times. Essential Duties and Responsibilities Provide courteous, knowledgeable support to cooperative members and BOLT subscribers in person, over the phone, and via written communication. Address billing inquiries, accept payments, and process service orders for both electric and fiber services. Assist with basic troubleshooting for BOLT internet, phone, and TV services. Promote and explain available services, rate plans, upgrades, and retail offerings to both members and subscribers. Accurately apply cooperative terms of service, billing procedures, and Oklahoma Corporation Commission regulations. Maintain up-to-date knowledge of all electric and fiber products, rates, and promotions. Refer complex or technical inquiries to appropriate departments for resolution. Use designated software systems to manage accounts, process transactions, and track service issues. Support cooperative and BOLT strategic goals and participate in cross-functional initiatives. Perform other duties as assigned by the supervisor. Required Competencies Customer & Subscriber Focus: Demonstrates courtesy, professionalism, and care when assisting both cooperative members and BOLT subscribers. Technical Proficiency: Learns and uses systems and tools to support fiber services, including basic troubleshooting. Team Collaboration: Works effectively with colleagues across departments and offices. Flexibility: Willingness to work in both the Vinita and Grove locations and adapt to evolving needs. Initiative: Actively identifies opportunities to support members and subscribers and improve service. Communication: Delivers clear, professional communication in all interactions. Dependability: Demonstrates consistent reliability, punctuality, and follow-through. Qualifications High school diploma or equivalent required. Two years of customer or subscriber service experience, preferably in a utility or telecommunications setting. Bilingual skills are a plus.

Entry Level Vehicle Service Specialist What You'll Do: As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers - all included in our 18-point safety check. You'll work on a team to provide fast, easy, trusted services to our guests, and have fun doing it! At VIOC, 'It all starts with our people.' Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority. The perks and benefits we'll provide you*: Competitive pay starting at $15.00/hour, with flexible pay options including Daily Pay, payroll debit cards and direct deposit. Paid vacation, and holiday pay Flexible work schedule: No late evenings Paid on-the-job training & same day pay option available - No previous automotive experience is required Medical, dental, vision, and 401(k) savings plans - 100% match up to 3% We promote from within - a commitment we are passionate about Company provided uniforms and tools 40% discount on Valvoline Instant Oil Change automotive services WHAT YOU'LL NEED TO SUCCEED: An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Mobility to crouch, bend, twist, and work with your hands above your head Comfortable working in a non-climate-controlled environment Fluency in reading, writing, and speaking English HOW YOU'LL ADVANCE IN YOUR CAREER: We're passionate about cars, but we are really in the business of taking care of people. At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. *Terms and conditions apply, and benefits may differ depending on location Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.