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Customer Growth Strategist - Financial Services
Accenture 4.7
Customer service advocate job in San Diego, CA
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Purpose
* Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.
Key Responsibilities
Conduct research and analysis on customer needs, market trends, and competitive activity.
Execute rapid testing protocols with real and synthetic customers to validate concepts.
Synthesize findings into actionable recommendations for prioritization and launch.
Collaborate with design, product, and marketing functions to shape propositions.
Assist in building business cases for high-priority growth opportunities.
What Success Looks Like
Producing insight and recommendations that directly shape client growth decisions.
Effectively applying proprietary methods to accelerate and de-risk validation.
Building skills in structured problem-solving and client engagement.
Qualification
Basic Qualifications:
* 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.
Preferred Qualifications:
Demonstrated consulting experience with client-facing delivery.
MBA or relevant innovation program experience a plus.
Strong research and analysis skills.
Exposure to concept testing, prototyping, or agile product/service development.
Excellent communication and collaboration skills.
Understanding of AI/ GenAI
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 01/24/2026 and open for at least 3 days.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York $66,300 to $196,000
New Jersey $68,000 to $196,000
Washington $80,200 to $180,300
Locations
$48k-61k yearly est. 4d ago
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Customs Specialist, Senior
ACL Digital
Customer service advocate job in San Diego, CA
: GTop 3-5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely)
1. Advanced Microsoft Excel Skills
2. Experience with Customs Valuation and HTS Classification
3. Strong data analysis/analytic skills using tools like Alteryx, PowerBI, or PivotTables
4. Strong Communication Skills (Written and Verbal)
5. Familiarity with Microsoft Outlook and OneNote
Technologies: What does this temp must know to perform the required job duties(These are not preferred technologies - If they do not have these technologies they will be rejected completely) Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
Education:
Bachelor's degree required in a business, finance, or technical field.
Physical Requirements (Lifting, outdoor work, travel): Desk-oriented job; ability to sit for long periods of time at a computer.
Key Words: Any key words, job titles or competitors that our suppliers can be on the lookout for? Keywords: Import, Export, Trade Compliance, Import Compliance, Classification, Broker, Compliance, Accounting, Finance, Computer Science, Data Analyst
Job Description:
This position is within the Customs & Indirect Tax department and will focus on supporting global import compliance initiatives. This role will be primarily responsible for global import HS classification support of Qualcomm's chip and hardware products, ensuring the business groups comply with Global Trade and regulatory requirements. This position will work closely with program/product management, engineering, R&D, and other Global Trade colleagues to strategically drive and implement jurisdiction and classification processes throughout the product development lifecycle within these groups. This role will also drive continuous improvement in processes and technology of import compliance, from identifying/solving complex classification challenges, to collaborating on remediation of identified risk areas / process gaps between the business stakeholders and Global Trade. Effective verbal, written and presentation skills are needed as the position requires significant interaction with senior management across multiple functions.
Required Competencies
Natural problem-solving skills are necessary to own the process and maintain required data flows.
Fact-finding and analysis are critical parts of the job.
Strong written and verbal communication skills are required.
Demonstrated experience in working independently with minimal supervision.
Minimum Qualifications
Bachelor's degree required in a business, finance, or technical field.
Strong computer skills and advanced knowledge of Microsoft Word, Excel, Outlook, OneNote, PowerPoint, and Teams applications.
Experience in international customs procedures (classification and valuation).
Preferred Qualifications
Experience in the semiconductor industry is a plus.
Experience in the consumer electronics industry is a plus.
Experience in finance or accounting is a plus.
Experience with a trade compliance system is a plus.
Experience with trend analysis or being able to manipulate large sets of data to provide useful/critical analysis to senior management
Experience in HTS/Schedule B classification.
Hybrid Work Environment. Preferably PST, but CST is okay. EST, no.
1 panel interview
Monday through Friday, 8:30am to 5:30pm standard 8-hour work day PST.
Temp position with possibility to roll over to full-time employee status as we currently have an open and approved REQ for FTE.
Comments for Suppliers:
$38k-66k yearly est. 7d ago
Customer Service Representative
Aston Carter 3.7
Customer service advocate job in Carlsbad, CA
We are seeking a detail-oriented and organized CustomerService Representative to join our team. The ideal candidate will be responsible for managing and responding to emails, focusing on different customers efficiently. Strong organizational skills and excellent email communication abilities are essential. Experience with high-volume data entry, ERP systems, and familiarity with Microsoft Word and Excel are required. The role involves working with numerous part numbers and effectively handling challenging situations with customers.
Responsibilities
+ Manage and respond to customer emails in a timely and organized manner.
+ Focus on different customer needs and prioritize accordingly.
+ Maintain accurate alphanumeric data entry.
+ Utilize ERP systems for efficient data management.
+ Collaborate with the team to handle difficult scheduling and customer interactions.
+ Retain information about numerous part numbers and products.
Essential Skills
+ Proficiency in data entry and customerservice.
+ Strong organizational skills with attention to detail.
+ Experience with Microsoft Word, Excel, and ERP systems.
+ Ability to quickly learn and retain processes.
+ Excellent written and verbal communication skills.
Additional Skills & Qualifications
+ Outgoing personality with the ability to work well with others.
+ Administrative support experience is a plus.
+ No degree needed; relevant experience is more important.
+ Ability to stay focused and work hard in a quiet, analytical team environment.
Job Type & Location
This is a Contract to Hire position based out of Carlsbad, CA.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carlsbad,CA.
Application Deadline
This position is anticipated to close on Jan 26, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
$22-24 hourly 2d ago
Customer Service Representative
Innovive
Customer service advocate job in San Diego, CA
Job Summary: Innovive is a consistently growing B2B manufacturing company serving the biomedical research industry. We value hard work and credit the team for our success. We are looking for a motivated and hard-working individual to build their career as a CustomerService Representative at our San Diego Headquarters. You would be part of a small team of CustomerService Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multitask on multiple levels.
Position Responsibilities:
Take incoming calls from customers and process purchase orders
Work with in house teams to coordinate deliveries at customer sites
Process sample requests
Data entry and filing
Respond to general and customer-specific emails, including customer complaints and issues
Run credit reports
Establish new customer accounts
Provide support to the sales team as needed
Create various customer reports as needed
Generate quotes
Follow up with customers in a timely manner
Qualifications & Skills:
Highly motivated, confident, energetic, with a positive attitude
Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail
Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability
Patient and able to handle complaints, even when handling difficult situations
Analytical, ability and eagerness to solve problems
Exceptional work ethic, willing and driven to succeed
A self-starter
A team player
A high degree of honesty and integrity
Education and Experience:
Associate's degree -- ideally in a business-related field or commensurate industry experience
Computer literate and proficient with Microsoft Office (NetSuite experience preferred but not required)
5+ years' experience in customerservice utilizing CRM technology
Demonstrated experience supporting top key accounts in all aspects
Knowledge and experience with basic accounting
Knowledge of transportation and logistics processes - experience with international shipping a plus
Location: San Diego, CA
Compensation: $57,000 - $60,000
Employment Type: Full-Time / Salary Non-exempt
Travel:
Benefits Offered: We offer excellent benefit packages and employee programs including paid time off, paid holidays, medical, dental, vision, life insurance, disability insurance, FSA or HSA, 401k with Company match, EAP, employee discounts, and a casual work environment with excellent career development opportunities.
About Innovive
At Innovive, we understand that our success and continued growth wouldn't be possible without a dedicated, passionate, hardworking, and talented team. If you relish the challenge, thrive on finding solutions, and like being a part of a fast-growing company that helps make other people's lives better, we would love to hear from you!
$57k-60k yearly 4d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service advocate job in Imperial Beach, CA
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$22k-36k yearly est. 60d+ ago
Service Specialist
Aptask 4.4
Customer service advocate job in San Diego, CA
About Client: Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations. Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $18-$20/Hr
Job Description:
A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities, and receptionist services.
Responsibilities:
Provide comprehensive administrative support to the Office Administrator.
Collaborate closely with the office administrative team, including HR, Recruiting, Operations & Management.
Event planning.
Prepare expense reports and process invoices.
Provide administrative support to ensure efficient office operations: ordering business cards, updating maps, intranet pages, and tracking expenses.
Provide support in managing visiting attorney offices and shared office spaces.
Skilled in MS Office; Word, Outlook, Excel and Adobe.
Create, revise, and format documents as per requirements.
Maintain both physical and digital filing system, including data entry and electronic file organization.
Assist with coordinating meeting logistics, including room setup and catering.
Provide Receptionist Service.
Maintain flexibility to meet deadlines and adapt to changing priorities.
Contribute to special projects as needed.
Qualifications:
High school diploma required; some college preferred.
Demonstrated initiative, highly organized and detail oriented.
Possess strong interpersonal and time-management skills.
Excellent written and verbal communication skills
Strong technical skills: Microsoft Office Suite, Proficient with Excel, Chrome River a plus
Comfortable with calendar management and scheduling.
Exemplary customerservice and collaborations skills, with the ability to work well within a team.
Demonstrate initiative, independent thinking and creative problem solving.
Proven ability to work independently while maintaining a high level of efficiency.
Capability to handle multiple tasks simultaneously and see projects through to completion.
Ability to work after hours when needed for events.
Ability to walk, bend, kneel, stand, and/or sit for an extended period.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$18-20 hourly 2d ago
Customer Service Representative
Lori Long-State Farm Insurance Agent
Customer service advocate job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time CustomerService Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
```
$31k-41k yearly est. 5d ago
Customer Service / Production
Fastsigns 4.1
Customer service advocate job in San Diego, CA
Benefits: * Bonus based on performance * Competitive salary * Flexible schedule * Health insurance * Paid time off Benefits/Perks: * Competitive Pay * Paid Vacation and Holiday * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Sign Production Specialist Will:
* Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or medium
* Prepare substrates for vinyl application to include cutting, painting, laminating, cleaning, etc
* Weed excess vinyl from computer-cut images. Weeding techniques vary with size, type of vinyl, and complexity of images
* Operate and maintain printer(s)
* Perform quality assurance measures pre- and post-production by accurately reading and interpreting a Work Order and then proofing for errors or unacceptable standards
* Perform finishing operations such as laminating and/or mounting of printed pieces
* Report inventory levels and stock to be reordered to the center manager/production manager or franchisee.
* Clean and maintain storage areas
*
Ideal Qualifications for FASTSIGNS Sign Production Specialist:
* 1-2 years of experience in sign production preferred
* High school diploma or equivalent
* Ability to stand for long periods of time (4 hours or more)
* Ability to lift 50 or more pounds
* Flexibility to lean over a waist-high table and use back-and-forth hand motion to apply vinyl letters and graphics to a substrate
* Ability to work under pressure to output high-volume, high-quality work
* Ability to use light power equipment
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. Apply today!
$47k-68k yearly est. 4d ago
Customer Success Executive- Ohio Valley
BD (Becton, Dickinson and Company
Customer service advocate job in San Diego, CA
The Customer Success Executive (CSE) will be responsible for ensuring the overall success and value delivery of our Medication Management Solutions (MMS) at our largest and most strategic customers. This role orchestrates cross-functional programs and resources that deliver customer value and satisfaction and enables transformational customer outcomes. By developing meaningful relationships with C-Suite executives and functional leaders, this role serves as a trusted advisor and partner to our customers. The CSE will successfully promote long-term adoption of MMS technologies by helping the customer optimize the utilization of the solutions they purchase and demonstrate realized returns on investment.
****
Job Description
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
**About the role:**
The Customer Success Executive (CSE) will be responsible for ensuring the overall success and value delivery of our Medication Management Solutions at our largest and most strategic customers. This role orchestrates cross-functional programs and resources that deliver customer value and satisfaction and enables transformational customer outcomes. By developing important relationships with C-Suite executives and functional leaders, this role serves as a trusted advisor and partner to our customers. The CSE will successfully promote long-term adoption of MMS technologies by helping the customer optimize the utilization of the solutions they purchase and demonstrate realized returns on investment.
**The applicant must reside in Ohio, Michigan, or Indiana**
**Key responsibilities will include:**
+ Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership.
+ Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention.
+ Promote and drive an ease of doing business to ensure growth and continued partnership.
+ Track and ensure utilization of all contractual entitlements
+ Ensure software upgrades are current (not more than one version behind) and that key strategic documents are established, updated, and completed
+ Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience
+ Medical management software (MMS) point of contact for customers, including compliance and escalations.
+ Develop Vice President and Director level relationships at assigned IDNs, performing bi-annual roadmap and business review meetings and engaging BD's key account leadership as needed
+ Increase overall customer Net Promoter Scores (NPS) across assigned health systems.
**About you:**
You have excellent customer interaction skills and a proven ability to manage executives at all levels. You bring a strong track record of working effectively with clients of all sizes. You consistently drive continuous value from products while maintaining impeccable written and verbal communication. You are highly detail-oriented and analytical, and thrive in fast-paced, multi-tasking environments. You are a self-starter and strong team player, you take initiative and deliver results without needing external motivation
**Education and experience required:**
+ Bachelor's degree
+ At least 8 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business
+ Proficient in Office software
+ Valid driver's license and meet BD's auto safety standards
+ Must reside **Ohio, Michigan, or Indiana**
+ Ability to travel over 50% (field based role)
**Education and experience preferred:**
+ Sales or post-sales experience
+ Demonstrated understanding of hospital systems' operations and decision making strongly preferred
+ Experience with Salesforce or other Force.com platforms
+ Prior experience in selling value added services at the executive level
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit **********************
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
.
**Primary Work Location**
USA CA - San Diego Bldg A&B
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (********************************************* .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
**Salary Range Information**
$139,900.00 - $230,800.00 USD Annual
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
$42k-78k yearly est. 6d ago
Guest Relations Specialist (Part-Time)
Jamul Casino
Customer service advocate job in Jamul, CA
The Guest Relations Specialist provides our guests' first point of contact and is responsible for creating an excellent first impression over the phone. The right candidate will have a pleasant phone voice, a friendly personality, and a passion for delivering exceptional service. As the Guest Relations Specialist, you will demonstrate and exemplify Jamul Casino's mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).
ESSENTIAL DUTIES
The following and other duties may be assigned as necessary:
* Answers all incoming calls and provides the highest level of service during all interactions, using proper greetings while demonstrating genuine interest to ensure guest satisfaction. Responds to guest questions in a professional manner and follows enterprise standards.
* Takes room reservations accurately to be entered into property management system while using professional verbiage and etiquette.
* Maintains an inventory of available rooms, room assignments and accommodates guest preferences when possible. If preferences are not available, the Reservations Agent provides suitable solutions or alternatives. Blocks rooms as well as pre-blocks for special groups as needed.
* Maintain accurate logs of special requests and ensure these are accurately entered into the system.
* Tailor every interaction with guest needs and help to make room recommendation.
* Answers and directs all incoming calls using proper phone etiquette with a cheerful and pleasant voice; reviews and responds to voice mail in a timely manner.
* Answers guests' inquiries and prioritizes the guest's satisfaction.
* Assists Sweetwater Rewards players with troubleshooting to successfully establish online accounts.
* Maintains up-to-date knowledge of the Sweetwater Rewards program, promotions, events, hours of operations of venues, etc. so that guests will receive accurate and prompt information when requested.
* Effectively presents information to guests in a professional and articulate manner.
* Proficient in utilizing computer, phone system, and various programs for this position.
* Enters reservations for various special events, player functions and restaurant reservations.
* Communicates all guest concerns to department lead; ensures guest concerns are resolved in a prompt, courteous, efficient manner and with a sense of urgency.
* Takes messages for executive offices and various departments, and ensures messages are given to proper parties.
* Contact administrative team members by mobile phone as needed and conduct calls or radios the facilities department for service calls.
* Inputs comment card information for tracking and reporting purposes
* Must adhere to regulatory, department and company policies.
* Perform other job related and compatible duties as assigned and needed.
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* High school diploma or equivalent
* Minimum of 1-year experience in guest service/hospitality
* Hotel room sales experience preferred
* Able to promptly and accurately follow instructions given by Leadership
* Strong interpersonal skills
* Must possess a friendly and outgoing demeanor
* Bilingual in a foreign language preferred
* Must have the ability to operate computer/computer software programs, copy machines, computer printers/embossers, and other office equipment
* Excellent telephone etiquette, verbal, and written communication skills required
* Must have schedule flexibility including evenings, weekends, holiday shifts, and overtime when needed
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Ability to earn and maintain Gaming License.
$36k-52k yearly est. 60d+ ago
Airport Customer Service Agent
GAT 3.8
Customer service advocate job in San Diego, CA
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$31k-38k yearly est. 18d ago
Customer Service
TTM Technologies, Inc.
Customer service advocate job in San Diego, CA
TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.
Additional information can be found at ***********
Scope:
The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The CustomerService Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer's order and increase the revenue of the corporation.
Duties and Responsibilities:
* Able to quote from drawings or information supplied by customers to adequately book orders
* Establish and maintain standard pricing levels at quotation
* Negotiate and follow up on sales quotations to secure and book job orders
* Address, resolve and communicate customer issues concerning manufacturability of products
* Complete error free order entry into pre-established software and systems
* Track job orders from booking to product release
* Understand and maintain database of records for backlog reconciliation
* Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
* Communicate with manufacturing departments to resolve on time delivery and quality issues
* Maintain complete and accurate customer contact information
* Set forth to meet and achieve daily goals
* Responsible for providing and interpreting reports on sales activities and objective measurements
* Develop, solicit and generate new customer accounts
* Develop and maintain an organized work area
* Balance workload to meet goals
Essential Knowledge and Skills:
* Must clearly understand technology associated with manufacturing high technology circuit boards
* Project independence, motivation and a success driven approach to complete responsibilities and meet goals
* Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
* Able to use superior customer-oriented telephone etiquette
* Ability to coordinate and work effectively with many different departments, companies and personalities
* Ability to read, write and communicate in English to the degree necessary to perform the job
* Ability to work under pressure and prioritize tasks
* Ability to multitask
Education and Experience:
* Experience in an inside sales environment preferred; printed circuit board industry experience a plus
* Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint
* Bachelor's degree preferred, but not required
Must have or be capable of obtaining and maintaining a U.S. Department of Defense (DoD) security clearance.
#LI-JS1
Compensation and Benefits:
TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.
Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:
$38,757 - $61,261
Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.
Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
$38.8k-61.3k yearly Auto-Apply 60d+ ago
Audi Technologist and Customer Retention Specialist
Hoehn Motors 2.9
Customer service advocate job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
$35k-44k yearly est. 60d+ ago
Telephone Psychic Readers
Psychic Link 4.0
Customer service advocate job in San Diego, CA
Independent contractor position available for skilled psychic readers working for an upscale psychic network. No hold times, yearly increases, and opportunity for growth. All applicants will be tested. Serious inquiries only. Render services from home by phone.
$31k-58k yearly est. 6d ago
Rehab Services Front Desk/Call Center Specialist
Military, Veterans and Diverse Job Seekers
Customer service advocate job in San Diego, CA
Under general supervision, the incumbent is responsible for customerservice, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality CustomerService. Completes registration for new or established patients in a timely and accurate manner andadheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.
MINIMUM QUALIFICATIONS:
Three (3) years of related experience.
Previous Call Center or Front desk experience.
Knowledge of third-party payors including federal, state and private health plans.
Demonstrates problem solving ability.
Ability to work under pressure, demonstrate computer skills and ability to multi-task between multiple systems during calls.
Excellent communication skills with the ability to communicate clearly both verbally and in writing.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation and accountability.
PREFERRED QUALIFICATIONS:
One (1) year of EPIC & Cadence experience, or equivalent system.
Bilingual English/Spanish.
Ability to prioritize and process therapy referrals based on diagnosis and medical information.
SPECIAL CONDITIONS:
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
$35k-49k yearly est. 60d+ ago
Collector Customer Service Representative
Patenaude & Felix, APC 4.2
Customer service advocate job in San Diego, CA
Job Description
COLLECTOR CUSTOMERSERVICE REPRESENTATIVE
Patenaude & Felix, APC of San Diego, CA is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on!
This position earns base plus commission in pay. We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today!
ABOUT PATENAUDE & FELIX, APC
Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation.
We value our incredible team of hardworking legal professionals and are committed to rewarding their efforts and investing in their futures. Our employees enjoy a comprehensive benefits package as well as our friendly and engaging team environment.
Essential Responsibilities :
Collect, negotiate, and recommend solutions to consumers via phone.
Set up payment or settlement arrangements in the database.
Identify accounts that require legal processing.
Assisting Spanish-speaking customers; bilingual proficiency in Spanish is preferred.
Qualifications:
No experience necessary, training provided.
Customerservice experience preferred.
Good communication skills.
Must be 18 years of age or older.
Bilingual in Spanish is a plus.
Ability to pass a background and drug test
WORK SCHEDULE
This full-time position typically works Monday-Friday. An occasional Saturday may be required.
READY TO JOIN OUR LEGAL TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
$34k-40k yearly est. 10d ago
Patient Account Specialist - PFS Billing Services
Scripps Health 4.3
Customer service advocate job in San Diego, CA
Required Education/Experience/Specialized Skills:
Strong working knowledge of managed care plans, insurance carriers, government Payers and payer requirements.
Knowledge of Medical Terminology and Medicare Compliance.
Familiarity with HIPAA privacy requirements for patient information.
Basic understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes.
Ability to multitask and stay organized.
Good verbal and written communication skills.
Detail oriented and ability to prioritize work.
Requires a moderate level of interpersonal, problem solving, and analytic skills.
Knowledgeable on insurance and reimbursement process.
Ability to establish/maintain cooperative working relationships with staff, Medical Staff and providers.
Preferred Education/Experience/Specialized Skills:
Two years of patient accounts experience in a healthcare setting.
Working knowledge of healthcare EPIC software preferred.
Minimum two year experience billing Medicare, Medicaid, Blue Cross and Commercial insurance preferred, three or more years desired.
Knowledge in Excel, Word and basic computer functions such as saving documents, sharing documents
Demonstrate strong computer skills required. (Education may be substituted for experience in some areas.)
Demonstrate knowledge of accounts receivable practices, payer billing and reimbursement procedures and practices.
Working knowledge of hospital UB04, CPT-4, HCPCS, ICD-10 and Revenue codes.
Proficient in institutional insurance billing guidelines using 837I X12 Version 005010X279A1 transactions.
This is a Full Time (80 hours every pay period) benefited position, Monday-Friday for day shift. Over time additional hours when needed.
Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.
As a Patient Account Specialist, you will be supporting the Billing Services department at our 4S Ranch Business Services location. This role is essential in managing a high volume of hospital Government Insurance/Billing documents, while also performing follow up actions to gather accurate information needed from patients, payers and providers. The ideal candidate is one who thrives in a fast-paced environment and has a passion for insurance and medical claims.
As a Patient Account Specialist, you will be responsible for the following:
Responsible for working aged reports and credit balances on a regular basis set by department guidelines.
Follows-up with insurance carriers timely on unpaid claims until claims are paid or only self-pay balance remains. Does not have claims written off for timely filing.
Processes rejections by either making accounts self-pay and generating a letter of rejection to patient or correct any billing error and resubmitting claims to insurance carriers.
Keeps updated on all billing requirements and changes for all insurance types.
Responsible for responding to all inquiries, billing denials, other correspondence and phone requests in an efficient, timely, and effective manner. Secures needed medical documentation required or requested by insurances.
Works with HIM staff to ensure that complete diagnosis/procedure codes and modifiers are reported to insurance carriers as required.
Working directly with the insurance company, healthcare provider, liable third parties, and patient to get a claim processed and paid
Works to help maintain Accounts Receivable (AR) days at or near target level set by the Hospital Senior Team.
Supporting continuous improvement of organization processes and personal knowledge and skills, and maintaining and protecting confidential information
Providing excellent customerservice through cooperative working relationships, and meeting productivity and quality standards.
#LI-JS1
$33k-43k yearly est. Auto-Apply 60d+ ago
BDC Service Rep/Call Center
K Motors--Toyota Carlsbad
Customer service advocate job in Carlsbad, CA
Job Description
Kick off your career in the automotive industry with Toyota Carlsbad!
Our Service Department located in beautiful Car Country has an immediate opening for a BDC Service Representative.
What We Offer:
Excellent Culture
Advancement opportunities
Medical, Dental, and Vision Plan
Company-paid Life Insurance
401(k) savings plan
Profit Sharing
Paid Vacation
Tuition Reimbursement
Major Essential Duties:
Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team.
Provide clients with information pertaining to current service offerings.
Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Other duties as assigned.
Qualifications:
Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.
2-3 years of customerservice/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.
Knowledge of Toyota products is a plus.
Bilingual (English/Spanish) preferred
Superb communication skills, both verbal and written.
The ability to instantly build rapport with clients.
The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
Strong organizational expertise and attention to detail.
Must be able to work flexible hours and days, including some weekends.
O
We are an EOE/M/F/D/V employer and support a drug-free workplace.
$34k-42k yearly est. 2d ago
Lending Call Center Specialist I
San Diego County Credit Union 4.4
Customer service advocate job in San Diego, CA
Job Description
The position of Lending Call Center Specialist I is established to provide prompt, professional and accurate information, by accepting and processing routine loan requests/applications in a Call Center environment. The position requires the cross-selling of Credit Union products and services to meet members' needs and increase member satisfaction as well as to maintain quality service standards set by the organization.
Minimum Qualifications (Education, Experience, Skills)
High School diploma or equivalent.
Successful completion of the Credit Union's Real Estate Certification Training Program once hired into the position.
One year of Financial Institution customerservice experience required.
6 months of consumer or real estate experience preferred.
Strong organization skills, ability to balance competing priorities, provide thorough follow up within established time frames, and work with a sense of urgency.
Ability to work in a team environment.
Possess effective verbal and written communication skills.
Possess superior customerservice skills, with high level of integrity.
Demonstrated sales ability. Sales techniques and thorough knowledge of and a willingness to actively promote Credit Union products and services.
Essential Duties and Responsibilities
Promptly answer all incoming calls through phone queue in a polite and professional manner; determine nature of caller's business, determine eligibility for memberships, process members' requests working with appropriate personnel in order to satisfactorily service the call and/or complete the loan process within established service level.
Meet established sales, production, efficiency and quality departmental metrics consistently.
Keep abreast of all regulatory requirements for establishing new loan applications.
Quote real estate rates and programs; pre-qualify member, process real estate loan applications, and provide any necessary follow-up as required.
Quote consumer loan rates and programs; pre-qualify member, process consumer lending applications and provide any necessary follow-up as required.
Provide borrowers with status on applications.
Interview members via the telephone to determine their financial needs and assist in selecting appropriate loan programs, account types and services best suited to their needs.
Process and follow-up on Real Estate and Consumer Loan application leads. Contact member within 24 hours of assignment.
Ongoing development of industry knowledge and workflow processes; be proficient in troubleshooting and solving problems at each step of the application process.
Provide support through Live Chat with members.
Provide Help Desk support for team member inquiries.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Other Duties and Responsibilities
May participate in the training of other staff members in product knowledge and basic methods of originations and cross-selling.
Perform other duties as assigned.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday - Thursday: 8:00am/5:00pm
Friday: 8:00am/6:00pm
Saturday: 8:30 am/5:00pm (Rotating)
Sunday: OFF
Full Time - 40 hours a week
$33k-37k yearly est. 24d ago
Customer Growth Strategist - Financial Services
Accenture 4.7
Customer service advocate job in San Diego, CA
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Purpose
+ Support the development and delivery of customer-led growth strategies by identifying opportunities, validating ideas, and contributing to market launch planning. Consultants work closely with Managers and client teams to turn insights into market-ready propositions.
Key Responsibilities
+ Conduct research and analysis on customer needs, market trends, and competitive activity.
+ Execute rapid testing protocols with real and synthetic customers to validate concepts.
+ Synthesize findings into actionable recommendations for prioritization and launch.
+ Collaborate with design, product, and marketing functions to shape propositions.
+ Assist in building business cases for high-priority growth opportunities.
What Success Looks Like
+ Producing insight and recommendations that directly shape client growth decisions.
+ Effectively applying proprietary methods to accelerate and de-risk validation.
+ Building skills in structured problem-solving and client engagement.
Basic Qualifications:
+ 3+ years in strategy consulting, corporate innovation, or customer insight roles focusing on customer growth for the financial services industry.
Preferred Qualifications:
+ Demonstrated consulting experience with client-facing delivery.
+ MBA or relevant innovation program experience a plus.
+ Strong research and analysis skills.
+ Exposure to concept testing, prototyping, or agile product/service development.
+ Excellent communication and collaboration skills.
+ Understanding of AI/ GenAI
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $63,800 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York/New Jersey $59,100 to $196,000
Washington $68,000 to $180,300
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
How much does a customer service advocate earn in La Mesa, CA?
The average customer service advocate in La Mesa, CA earns between $29,000 and $44,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in La Mesa, CA
$36,000
What are the biggest employers of Customer Service Advocates in La Mesa, CA?
The biggest employers of Customer Service Advocates in La Mesa, CA are: