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  • Customer Service Fundamentals JOB Training Program

    Year Up United 3.8company rating

    Customer service advocate job in Trenton, NJ

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Trenton area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Customer Success - Business Operations - Project Management - IT Support - Application Development - Data Analytics Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
    $35k-40k yearly est. 10h ago
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  • Route Service Representative (4 Day Workweek)

    Cintas 4.4company rating

    Customer service advocate job in Piscataway, NJ

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products. Our Route Service Representatives enjoy: - Comprehensive 10-week training program - Solid base salary and commission potential after being assigned a route - Majority work a 4-Day workweek - Majority work no nights or weekends - Monthly/Quarterly performance bonuses & incentives Key Responsibilities Include: - You are the face of Cintas to our customers and must work to build rapport with key decision makers - Ensure quality standards, and proactively solve customer concerns. - Grow our existing customer base by upselling and cross-selling additional products and services - Negotiating service agreement renewals and control inventory while working professionally and safely - Comply with driving and vehicle regulations. **Skills/Qualifications** Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: - Have an active driver's license - Be at least 21 years of age - Obtain a DOT medical certification - Provide documentation regarding their previous employment All successful candidates will also possess: - The ability to meet the physical requirements of the position - A High School diploma, GED or Military Service - The ability to demonstrate a strong customer service orientation - Self-motivation and the drive to work in an environment that relies on teamwork to meet goals - A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. **Benefits** Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities **Compensation** A reasonable estimate of total compensation for this role ranges between $45,000 - $90,000/Year and is a combination of base salary plus earned commissions. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, performance, and other business and organization needs. This disclosed range has not been adjusted for applicable geographic differentials associated with the location at which the position may be filled. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision. **Company Information** Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** SSR **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift
    $45k-90k yearly 7d ago
  • Customer Service Representative

    Ascendo 4.3company rating

    Customer service advocate job in Freehold, NJ

    Overview: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our clients waste management company. In this role, you will be the primary point of contact for their customers, ensuring exceptional service delivery and addressing inquiries related to waste disposal services. Responsibilities: Customer Support: Handle incoming calls, emails, and inquiries from customers regarding waste disposal services. Provide accurate information about service offerings, pricing, scheduling, and service area coverage. Assist customers with placing service orders, scheduling pickups, and resolving service-related issues promptly and effectively. Problem Resolution: Investigate and resolve customer complaints regarding service interruptions, missed pickups, billing discrepancies, etc. Escalate complex issues to the appropriate department for resolution while ensuring timely follow-up with the customer. Documentation and Data Entry: Maintain accurate customer records, service logs, and documentation of interactions using our CRM system. Update customer accounts with relevant information, service changes, and billing updates. Billing and Payments: Assist customers with understanding billing statements, payment options, and account balances. Process payments, set up payment arrangements, and manage customer accounts receivable inquiries. Customer Education: Educate customers on proper waste disposal practices, recycling guidelines, and environmental stewardship initiatives. Promote company programs and services aimed at enhancing customer satisfaction and environmental sustainability. Cross-functional Collaboration: Collaborate with dispatchers, drivers, and operations teams to ensure seamless service delivery and resolve service-related issues. Communicate customer feedback and operational challenges to relevant stakeholders for continuous improvement. Requirements: Proven experience in customer service or a related field, preferably in waste management, utilities, or logistics industries. Excellent communication skills (verbal and written) with a strong customer service orientation. Ability to navigate and utilize CRM systems, databases, and basic office software (e.g., MS Office Suite). Strong problem-solving skills with the ability to handle challenging situations professionally and calmly. Detail-oriented and organized, with the ability to manage multiple tasks and prioritize workload effectively. Preferred Qualifications: Knowledge of waste management practices, recycling processes, and environmental regulations. Previous experience using waste management software or ERP systems. High school diploma or equivalent; additional education or certification in customer service or related fields is a plus. Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law. Contact information Edward Beller
    $31k-36k yearly est. 5d ago
  • Customer Service Representative

    A. Duie Pyle, Inc. 4.5company rating

    Customer service advocate job in Elizabeth, NJ

    A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service. Why Pyle? Weekly pay every Friday via direct deposit 10:30 AM - 7:00 PM; Monday-Friday Paid vacation, PTO, and annual holidays Medical, Dental, Vision and Life Insurance 401(k) with Company Match; Annual Profit Sharing (100% employer paid) Short Term and Long Term Disability Wellness Programs for yearly benefits discount Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we're dedicated to exceptional customer service and empowering our employee's success. If you're ready to build a career with a company that continues to lead the supply chain and logistics industries, we'd love to hear from you. To be qualified for this position, you should possess the following: 1 year of prior customer service experience preferred Experience in a fast-paced work environment; strong attention to detail Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays Customer Service Representative responsibilities include, but are not limited to: Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues Scheduling delivery appointments and handle re-consignments Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments Ensuring the accurate billing of shipments Compiling and delivering custom reports; performing daily audits of reports Documenting all customer interactions for follow up and record keeping purposes Assisting customers with "My Pyle" registration and utilization of our web site Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour) For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
    $34k-41k yearly est. 3d ago
  • Customer Service Associate

    CK Hutchison Holdings Limited

    Customer service advocate job in Trenton, NJ

    Share: share to e-mail Job Title: Customer Service Associate . Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1071 Whitehorse Avenue, Hamilton, NJ 08610 Share: share to e-mail
    $27k-37k yearly est. 5d ago
  • Dispatcher/Customer Service Coordinator

    Horizon Services 4.6company rating

    Customer service advocate job in Burlington, NJ

    Job Description Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Mt Laurel location. Shift: Off Tuesday and Sunday -Monday, Wednesday, Thursday, Friday, and Saturday= 7 am- 3:30 Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: • a minimum of two years office/customer service experience (dispatch experience is preferred) • A professional appearance • Excellent interpersonal skills with the ability to interact with all types of customers • Strong customer service attitude. • Able to plan and schedule work rather than just react. • Able to "think on your feet" to provide customers with needed information for their specific installation or repair. • Ability to work as part of a team. • Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. Job Posted by ApplicantPro
    $37k-43k yearly est. 6d ago
  • Customer Service Representative

    Enlightened Inc. 4.1company rating

    Customer service advocate job in Hamilton, NJ

    We are in search of Customer Service Representatives (CSR) to handle inbound calls for our fast-paced customer care center. While speaking with the Customer on the phone, CSR's will address and research customer inquiries and provide appropriate and accurate information. This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Bilingual candidates and recent graduates are strongly encouraged to apply! Key Tasks: Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call. Answers questions on various issues such as child support payments history and account histories. Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. Gathers information, research/resolve inquiries and appropriately documents customer calls. Ability to read and interpret documents on file. Understand and retain a large amount of information. Associate should have the skills to answer and respond professionally to escalate calls, should they arise. Communicates appropriate options for resolution in a timely manner Review's the customer needs and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed. All other duties as assigned Qualifications and Skills High School diploma. Bilingual a Plus A minimum of 1 year call center experience in telephone customer service or related experience Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard. Excellent communication and listening skills Computer literacy and ability to use multiple programs Attention to detail and problem solving Typing Minimum of 35 WPM Job Type: Temp to Perm Pay: $16/hr Schedule: Monday to Friday 8am - 5pm Work Location: Onsite Office Location - 100 American Metro Blvd. Suite 101 Hamilton, NJ 08619 - All CSRs must be within a reasonable commuting distance of the office. Remote / WFH Available after CSR Training: CSR Training - Initial CSR training will be conducted on-site at the office location in Hamilton, NJ. No exceptions. WHY ENLIGHTENED? We provide a work environment that is positive, challenging, and that supports employees' commitment to their communities. As an organization, we are dedicated to continual improvement and growth. We empower all employees to apply their unique background and expertise to serve our clients. Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.
    $16 hourly Auto-Apply 60d+ ago
  • iGaming Digital Marketing Customer Service Representative

    Resorts World NYC 3.7company rating

    Customer service advocate job in New Brunswick, NJ

    Key Responsibilities Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs. Resolve player complaints and escalate unresolved issues as needed. Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience. Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games. Monitor and implement anti-fraud measures to protect both the company and its customers. Stay updated on company products, policies, and promotions to provide accurate information. Ensure adherence to security protocols and gaming regulations. Gather and relay player feedback to support continuous improvement. Maintain clear and accurate records of customer interactions. Collaborate with internal teams to enhance overall customer experience Qualifications 1-2 years of customer support or service experience, preferably in iGaming or a regulated industry. Must currently reside in New Jersey and perform all work duties within the state Strong communication, adaptability, and problem-solving skills. Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth. Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset. Ability to work rotating shifts, including nights, weekends, and holidays. Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace. Detail-oriented with a commitment to maintaining service standards and compliance. Comfortable in a remote model with flexibility for training and team events. Position may involve occasional lifting/moving of items up to 25-50 lbs. Why Join RW BET New Jersey LLC Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform. Collaborative team culture with exposure to operations, compliance, and player engagement. Remote/Hybrid flexibility with the chance to participate in launches and industry events. Competitive compensation and benefits package. Salary: $52,500 - $59,000
    $52.5k-59k yearly 59d ago
  • Dynamics 365 Customer Engagement Analyst

    PKR

    Customer service advocate job in Ewing, NJ

    Job Description Who Our Client Is: Our client is a data standards organization that brings industry communities together to solve supply chain problems through the adoption and implementation of their standards. More than 340,000 businesses across 25 industries in the U.S. rely on our client for trading partner collaboration and for maximizing the cost-effectiveness, speed, visibility, security, and sustainability of their business processes. They enable these benefits through solutions based on global unique numbering and identification systems, barcodes, Electronic Product Code-based RFID, data synchronization, and electronic information exchange-helping organizations identify, capture, and share trusted data that connects their physical and digital supply chains. What Our Client Needs: A Dynamics 365 Customer Engagement (D365 CE) Analyst to support the implementation, configuration, optimization, and ongoing management of D365 CE. This role will work closely with business stakeholders and technical teams to ensure CRM capabilities evolve in alignment with organizational needs. Who You Are: You are a strong analytical thinker with excellent problem-solving skills. You communicate effectively, manage multiple priorities with ease, and excel working either independently or collaboratively. You bring a solid understanding of CRM workflows, entities, and data structures, backed by experience designing and supporting Dynamics 365 CE environments. You hold a bachelor's degree in a related field (or equivalent experience), Agile/SAFe certification, and have at least three years of hands-on experience with Microsoft Dynamics 365 CE. You have served as a Business Analyst or Systems Analyst, and experience with the Power Platform (Power Automate, Power Apps, Power BI) is a plus. Dynamics 365 certification is preferred. What You'll Do: You will partner closely with Product Management and Business Process Management teams to understand business needs and translate them into effective CRM solutions. You will capture, refine, and communicate feature and story definitions to ensure development teams have clear guidance on requirements and priorities. Administering and maintaining D365 CE, including user setup, security roles, workflows, and custom configurations Designing, configuring, and implementing CRM enhancements such as dashboards, reports, forms, and business rules Collaborating with developers and vendors to integrate CRM with other enterprise systems Staying current with Dynamics 365 updates and recommending new features or improvements Gaining knowledge of the broader business applications ecosystem, including D365 CE, Finance & Operations, the online store, and other integrated systems Executing functional testing and providing demonstrations of application functionality Building strong relationships with internal stakeholders and external partners Providing end-user training, documentation, and support to ensure successful adoption Monitoring system performance and identifying opportunities for scalability and efficiency Troubleshooting issues and coordinating with Microsoft or third-party support teams when needed This position requires no travel and has no supervisory responsibilities. What You'll Need: Bachelor's degree in a related field or equivalent experience At least 3 years of hands-on experience with Dynamics 365 CE Agile/SAFe certification preferred Experience as a Business Analyst or Systems Analyst Understanding of CRM workflows, entities, and data structures Experience with Power Platform (Power Automate, Power Apps, Power BI) a plus Dynamics 365 certification preferred Strong analytical, communication, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment What They Offer: Pay range: $95,000-$115,000, plus participation in the annual bonus program. A hybrid work environment in their Ewing, NJ office Health (medical, RX, dental, vision) coverage-effective immediately 401(k) with Safe Harbor and Profit Sharing contributions-effective immediately Short- and long-term disability coverage Mental health and wellbeing support (6 employer-sponsored therapy/coaching sessions) Individual wellness platform Paid parental leave Generous PTO and company-paid holidays Access to LinkedIn Learning Tuition reimbursement Kudos employee recognition platform Catered lunches twice a week on in-office days Our client is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.
    $95k-115k yearly 14d ago
  • Customs Trade Compliance Expert

    Genscript/Probio

    Customer service advocate job in Piscataway, NJ

    Job DescriptionAbout GenScriptGenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.About ProBioProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio's total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. Job Title: Customs Trade Compliance Expert This position is based fully onsite in Piscataway, NJ. The salary range is approximately $85,000 - $105,000 based on experience. Responsibilities: Ensure adherence to all applicable import/export and PGA requirement and regulations, including CFR, HTSUS, U.S. Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and other international trade laws. Act as the primary point of contact for customs clearance processes. File entries through the Automated Broker Interface (ABI) in compliance with CBP regulations. Supervise classification processes for Harmonized Tariff Schedule (HTS), Schedule B, ECCN, and Harmonized System Codes (HSC) to ensure compliant imports/exports and maximize duty savings. Establish and lead Duty Drawback Program. Apply and maintain company Import and Export Licenses and Permits. Interpret import/export regulations, rulings, and trade documentation. Conduct compliance audits to ensure full regulatory compliant with accurate filings and duties, and lead corrective action plans resulting from audits and compliance issues. Coordinate release and delivery of shipments with customs, freight forwarders, carriers, and warehouses. Address any customs-related issues such as holds, inspections, and compliance reviews. Maintain required documentation for audit readiness and CBP recordkeeping requirements (19 CFR). Collaborate with internal and external teams to provide customs guidance and operational support. Stay current with regulatory changes from CBP and Partner Government Agencies (PGA) such as FDA, USDA, EPA, FWS, CDC and more. Train and support team members in customs procedures, filing practices, and import/export compliance. Stay updated on changes to import/export laws and regulations in countries where the company operates. Identify and address risks related to trade compliance, including restricted-party transactions and violations of trade law. Investigate and report trade compliance incidents, and implement corrective actions. Requirements: U.S. Customs Broker License or CCS or CES certified with Duty Drawback program setup experience Minimum 5+ years of experience in trade compliance with special focus in duty drawback Solid knowledge of Import/Export Regulations and Product Classification. Proven expertise in U.S. import/export procedures and regulatory environments. Strong working knowledge of ACE, ABI systems, and classification tools. Excellent attention to detail, accuracy, and time management. Ability to communicate professionally with clients, vendors, and government agencies. Proficiency in MS Office Suite and customs brokerage software (e.g., Mercury/ITS, CargoWise, Descartes, etc.). Preferred Qualifications: Ability and success tracking records of establishing and maintaining a successful Duty Drawback program Experience of filing import entries using ABI-approved vendor portal. Background in customs audits or post-entry corrections (e.g., PSC, protests). #LI-EB1 #GS GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. GenScript USA Inc./ProBio Inc. maintains a drug-free workplace. Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
    $85k-105k yearly 10d ago
  • Customer Service Operations Analyst

    ANI Pharmaceuticals 4.4company rating

    Customer service advocate job in Princeton, NJ

    About the Role Reporting to the Senior Customer Service Manager, the Customer Service Operations Analyst will serve as a key bridge between commercial operations, customer service, supply chain, and data analytics. This role combines order management and 3PL execution with reporting, analytics and dashboards that help Sales and Supply Chain monitor performance and resolve issues quickly. The position requires an understanding of pharmaceutical distribution practices, ERP systems, and analytics tools, along with strong communication and problem-solving skills. Responsibilities Customer Support & Relationship Management Serve as a primary point of contact for customers, wholesalers, distributors, specialty pharmacies, and healthcare providers regarding orders, product availability, shipments, and returns. Maintain strong relationships with customers and internal stakeholders (Sales, Finance, Operations, Regulatory, Quality, and IT). Communicate proactively regarding order status, delays, product allocations, and launch readiness. Manage new customer setup, contract alignment, and master data accuracy within ERP and revenue management systems. Order Management & Fulfillment Process and validate customer purchase orders, ensuring compliance with pricing, contract terms, and company policies. Partner closely with the 3PL provider to monitor order processing, inventory, shipping accuracy, and issue resolution. Coordinate backorders, allocations, and recall activities with Supply Chain and Quality. Maintain audit-ready documentation in compliance with FDA, DEA, DSCSA, and PDMA regulations. Business Analysis & Reporting Develop and maintain operational and performance dashboards for customer service metrics (orders processed, fill rates, service levels, returns, and backorders). Analyze sales order patterns, customer data, and inventory trends to identify opportunities for efficiency and improvements in customer experience. Provide business insights to Sales, Supply Chain, and Finance through data visualization tools (Power BI, Tableau, Excel). Process, Data & Systems Partner with IT and process owners to improve ERP workflows, reduce manual work, and make reporting more reliable. Help keep customer, product, and pricing data accurate across systems so orders, invoices and reports are correct. Support continuous improvement initiatives that enhance accuracy, turnaround time, and compliance. Skills Strong analytical and problem-solving abilities with proficiency in data analysis, reporting, and visualization. Excellent written and verbal communication skills. Exceptional attention to detail and organizational skills. Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word, PowerPoint). Ability to manage multiple priorities in a fast-paced, regulated environment. Customer-first mindset with an analytical and process-oriented approach. Ability to translate data insights into operational improvements. Collaborative team player who builds strong cross-functional relationships. Requirements Bachelor's degree in Business, Supply Chain Management, Data Analytics, or related field. Minimum of 4-6 years of combined experience in customer service, sales operations, or business analysis within the pharmaceutical, biotech, or healthcare industry. Experience with ERP systems (SAP, Oracle, JD Edwards, or similar) and data visualization/reporting tools (Power BI, Tableau, or Excel). Prior experience collaborating with third-party logistics (3PL) providers strongly preferred. Familiarity with pharmaceutical distribution and compliance regulations (FDA, DEA, DSCSA, PDMA) required. The base salary range for this position is $85,000 - $105,000; the exact salary depends on various factors such as experience, skills, education, location, competencies and industry-specific knowledge. ANI Pharmaceuticals offers a variety of benefits to eligible employees, including health insurance coverage, life and disability insurance, retirement savings plans, paid leave programs, paid holidays and paid time off. Many of these benefits are subsidized or fully paid for by the company.
    $85k-105k yearly Auto-Apply 33d ago
  • Customer Support Scheduler

    Beumer Group 4.2company rating

    Customer service advocate job in Somerset, NJ

    BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description We are seeking a highly organized and proactive Customer Support Scheduler to support operations. This role is a key liaison between the Install & Commissioning team, Field Service team, and Customer Support department. The ideal candidate will be responsible for managing our resource calendar, coordinating field service schedules, optimizing technician assignments, and supporting SLA tracking and utilization reporting. This position plays a critical role in ensuring smooth operations, high customer satisfaction, and efficient use of field resources. Key Responsibilities: Maintain and manage the resource calendar for field service and installation teams. Collaborate with field leaders to identify personnel availability gaps and forecast resource needs. Coordinate and schedule field service activities, ensuring optimal technician assignments based on skills, location, and workload. Optimize travel plans and routes for field technicians to maximize efficiency and reduce downtime. Track and monitor Service Level Agreement (SLA) performance, ensuring timely response and resolution to customer requests. Generate utilization and activity reports to support management decision-making and continuous improvement. Act as the point of contact for internal teams regarding schedule adjustments, resource allocation, and field operational support. Support communication between the customer support department, installation/commissioning team, and field service technicians. Assist in identifying process improvements to enhance field operations, scheduling efficiency, and customer satisfaction. Compensation range: $80,000.00 - $100,000.00 Annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Bachelor's degree in Business Administration, Logistics, or a related field preferred. 2+ years of experience in field service coordination, customer support operations, or scheduling within a technical or industrial environment. Strong organizational and multitasking skills with attention to detail. Excellent communication and interpersonal skills to coordinate across multiple teams. Proficiency in Microsoft Office Suite and scheduling/resource management tools; experience with CRM or ERP systems is a plus. Analytical mindset with the ability to generate and interpret reports. Understanding of intralogistics automation or industrial automation is highly desirable. Key Competencies: Time management and prioritization Collaboration and teamwork Problem-solving and decision-making Adaptability and proactive mindset Customer-focused attitude Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
    $32k-40k yearly est. 2d ago
  • Digital Customer Engagement Specialist

    Lakewood 4.0company rating

    Customer service advocate job in Lakewood, NJ

    Ready to build a career with the Jersey Shore's most innovative dealership? We're looking for a metrics-focused professional to join our Business Development Center as a Digital Customer Engagement Specialist. This isn't traditional sales - it's the specialized art of converting online interest into showroom visits through phone, email, and digital communication. Why Jim Curley Buick GMC? We're not your typical dealership. We've built our reputation in the Lakewood and Keyport areas through innovative services like concierge pickup/delivery, transparent pricing, and supporting the military community throughout the Jersey Shore. You'll be representing a dealership that customers trust and recommend. Why This Role Matters: Today's car buyers start online. You'll be their first human contact, turning digital inquiries into scheduled appointments. Your success directly impacts both customer experience and dealership revenue, making this one of the most measurable, results-driven positions in automotive retail. What Success Looks Like: Consistently achieving targeted appointment and show rates Following proven CRM processes that turn leads into loyal customers Earning performance bonuses based on measurable results You'll Excel Here If You: Thrive in structured, metrics-driven environments Enjoy phone-based customer engagement Take pride in organization and follow-through Prefer clear expectations and measurable results over ambiguous "relationship building" Appreciate working for a company that genuinely supports the community We Provide: Comprehensive training in automotive products, CRM systems, and digital engagement Medical, Dental, Vision, and 401K with employer match Performance-based compensation with clear earning potential Structured career path within our BDC team, with opportunities to advance to sales, service, and finance departments Pride in representing a dealership known for innovation and community support Requirements: Strong phone communication and professional writing skills Comfort with technology (CRM, Microsoft Office, multi-line phones) Ability to handle fast-paced, goal-oriented environment Self-motivation and accountability mindset No automotive experience required - we'll teach you everything about our products Preferred Qualifications: Previous customer service or sales experience Familiarity with automotive industry terminology Experience with digital communication platforms (chat, social media) Ready to turn digital engagement into a rewarding automotive career with the Jersey Shore's most trusted dealership? If the answer is yes, apply below!
    $32k-46k yearly est. Auto-Apply 60d+ ago
  • Helpdesk/Customer Care

    Paradigminfotech

    Customer service advocate job in Edison, NJ

    Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Job Description Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting requirements and creating reports - Experience with Zendesk / Good Data is useful - Proficient in MS Excel, creating reports, working with pivots and macros - Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required Experience Level - 5 + years - 2 - 3 years in a Customer Care / Heldesk environment Thanks Ashok ************ Qualifications Zendesk Additional Information All your information will be kept confidential according to EEO guidelines.
    $36k-78k yearly est. 11h ago
  • Customer Service Counter Part-Time 30+

    McCaffrey s Supermarkets 4.0company rating

    Customer service advocate job in Newtown, PA

    Job Title: Customer Service Desk Assistant Reports to: Front End Manager Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth Provide prompt and courteous service to the customers according to company policies Operate the following equipment: cash register, fax machine, adding machine Answer incoming phone calls and take messages when necessary Investigate and resolve customer questions, complaints and problems Interact with customers in a courteous and tactful manner Assist in processing of courtesy card applications, issuing rain checks, etc. Allocate cash to checkers and record amount assigned Verify receipts and balance and settle drawers Investigate and report shortages or overages Refer difficult or unusual customer problems to a manager for prompt attention Keep customer service area clean Perform other functions as requested or required by business conditions, including operating the register, bagging, etc Physical Demands: Stand on feet, bend, stoop or walk for the majority of the time *Must be available to work Afternoons / Evenings and Weekends PT Benefits for Associates working 30+ hours per week: Medical / Vision / Prescription Dental 401K with Company match Paid Vacation / Holidays Company paid Life Insurance Company paid Short Term Disability Voluntary Benefits Available 20% Employee discount
    $33k-42k yearly est. Auto-Apply 60d+ ago
  • Resident Services Specialist - Piscataway NJ !

    Jcmliving

    Customer service advocate job in Piscataway, NJ

    Get to know our company and grow your career with employment at a JCMLiving community. Enjoy our comprehensive financial and benefit packages as well as the support of an experienced and dedicated management team. Our comprehensive benefit package assists our employees to live their best life and grow both personally and professionally. Join our team of passionate and dedicated professionals for a career that will satisfy and enrich your life. JCMLiving is an equal opportunity employer with opportunities in NJ, PA & MD. Please check out our properties and events online at: ********************* The Position The Resident Services Specialist is charged with taking care of the well-being of our residents, from parking and pool passes, garages, move-ins, rental payments, event planning to moving out. You will work with a dedicated team in our Resident Services Office, the hub of our beautiful property, and cater to taking care of resident questions and issues. The right candidate should have excellent customer service skills, be tech savvy and good with the public. Responsibilities include: Lease renewals Monitor resident retention program Handle security deposit dispositions Maintain social media (Facebook, Instagram, Twitter) Transfers. Process applications, create file and control form Roll out the new amenities to residents and maintain them. (Bikes, print with me, tide cleaners) Create memos/flyers for residents and send e-blasts and text blasts Help plan and execute resident events Rental verifications Yearly rent rebate form Non-resident accounting/delinquency and auto set up Employee move-ins Sell and renew garage rentals to resident/non-resident Take rental payments Benefits of Employment with JCMLiving Competitive salary Medical coverage Dental coverage Vision coverage 401K Life insurance Paid sick, holiday, and vacation time Free access to pools, fitness centers, pet spas, etc. Candidates, please submit their resume and salary requirements for consideration. ********************* EQUAL OPPORTUNITY EMPLOYER & EQUAL HOUSING PROVIDER #JCM24
    $51k-96k yearly est. Auto-Apply 13d ago
  • Customer Service Agent

    DSV Road Transport 4.5company rating

    Customer service advocate job in Carteret, NJ

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Carteret, Salt Meadow Rd Division: Solutions Job Posting Title: Customer Service Agent - 105880 Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service * Process and input all customer orders. * Running and printing shipments from WMS. * Run stock reports to check for product availability. * Generate all related paperwork and necessary information required for customer work orders * Checking all orders for special requests * Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. * Follow up with other departments to ensure the service standards are being met. * Assure proper invoicing of accounts by verifying customers as required. * Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities * Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. * Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation * Ensure the accuracy of all receiving and shipping documents. * Gather and maintain all data and records relative to shipping and receiving activities. * Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. * Prepare any reports concerning customer service as required by supervisors. * Assist in resolving any discrepancies. Data Entry * Operate the computer terminal in a proficient manner. * Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical * Oversee all paperwork associated with orders and maintain the corresponding files. * Answer phone calls and operates various types of office machines and computers necessary to perform duties. * Greet customers and visitors to the office. * Effectively correspond with customers as required. Communication * Answer incoming telephone calls in a cheerful, courteous, and timely manner. * Promptly route each call to the proper party, taking messages when necessary. * Assist callers with general information and inquires. * Direct visitors to appropriate department. * Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific) * CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. * Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES * None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 1 year experience in Customer Service-related capacity * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate Certificates, Licenses, Registrations or Professional Designations * N/A SKILLS, KNOWLEDGE AND ABILITIES Computer Skills * Intermediate computer skills * Proficient with MS Office Applications * WMS functions Language Skills * English (reading, writing, verbal) * Business writing proficiency Mathematical Skills * Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other * Strong attention to detail accuracy and accomplish job task in a timely manner. * Ability to perform duties with minimal supervision or guidance. * Ability to multi-task * Effective communication skills * Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. PREFERRED QUALIFICATIONS * 1-3 years warehouse/logistics support experience * 2-3 years' experience in Customer Service-related capacity PHYSICAL DEMANDS Occasionally * Handling/Fingering, Sitting Frequently * Bending Constantly * Walking and Standing Ability to Lift/Carry and Push/Pull * 21-50 pounds o Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. For this position, the expected base pay range is $19- $21 hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $19-21 hourly Easy Apply 12d ago
  • Consumer Care Representative

    Align Technology 4.9company rating

    Customer service advocate job in Morrisville, PA

    This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, you'll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation. This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office. * Support, document, track, and resolve complaints and inquiries from consumers. * Represent the company as a primary contact for consumer concerns. * Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors. * Troubleshoot end-to-end and collaborate with internal and external contacts for resolution. * Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences. * Consistently meet or exceed set quality and productivity metrics. * Adapt to evolving departmental processes and responsibilities. * Perform other duties as assigned.
    $29k-35k yearly est. Auto-Apply 2d ago
  • Customer Support Representative

    BNL School Pictures

    Customer service advocate job in Marlboro, NJ

    BNL School Pictures is a family owned photography business that offers high-quality products and services to its customers and strives to be on the forefront in technical innovation and personal service. BNL School Pictures is subsidiary of BNL Enterprises, Inc. Our products and services to include elementary & middle schools portraits, yearbook photography, undergraduates, sports teams, social functions and studio photography. This position is on site in Marlboro, NJ. Working hours are either 8am-4pm or 9am-5pm. The Customer Support Representative will provide administrative, product and customer service support to our schools, students, and company staff. Responsibilities: Answering of Customer Support department phone lines, in order to answer customer questions, and do problem research and resolution of customer concerns. Perform data entry into company software programs, in order to assist customers in placing orders. Complete filing tasks to assist in keeping track of customer orders. Place customer orders that are called in over the phone. Other duties as assigned. Skills and Qualifications: Strong attention to detail and service is a priority. Experience with Windows-based software including Word and Excel. Experience in handling a large call volume in a fast paced environment. Must be well organized Previous customer service experience a plus. Position has full time hours while during the school year.
    $37k-48k yearly est. 60d+ ago
  • Customer Success Representative

    Cornerstone Building Brands

    Customer service advocate job in North Brunswick, NJ

    Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play. Job Description As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team. This is a hybrid role based out of our North Brunswick, NJ plant requiring 2 days in the office per week. DUTIES AND RESPONSIBILITIES Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes Account management: Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction Information Accuracy: Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate Issue Resolution: Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution Technical Support: Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries Collaboration: Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration Escalation Management: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed Training: Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees. Lead customer training sessions on the use of configurators or portals Continuous Improvement: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows. Qualifications Education: High School Diploma or equivalent required; bachelor's degree is a plus Experience: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments Skills: Strong problem-solving, negotiation, and communication skills are essential Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, and PowerPoint Time Management: Solid time management skills with the ability to prioritize multiple responsibilities effectively Interpersonal Skills: Strong interpersonal and teamwork skills with a high level of integrity and personal motivation Adaptability and Flexibility: Being adaptable and open to new ways of working is crucial. Embrace change with a positive mindset Resilience: Ability to bounce back from setbacks, stay focused, and maintain productivity during challenges Learning Agility: Be willing to adapt to new processes, technologies, and ways of thinking Collaboration and Teamwork: Collaborate with colleagues, share insights, and work together to achieve common goals Additional Information All your information will be kept confidential according to EEO guidelines. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at ************ or *******************************. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at ************ or *******************************. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
    $36k-57k yearly est. 23d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Lakewood, NJ?

The average customer service advocate in Lakewood, NJ earns between $28,000 and $42,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Lakewood, NJ

$34,000
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