Customer service advocate jobs in Lincoln, NE - 629 jobs
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Customer Representative
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Account Services Specialist
Customer Service Professional
Customer Service Associate
7 Day Furniture
Customer service advocate job in Lincoln, NE
Benefits:
Bonus based on performance
Employee discounts
Flexible schedule
Dental insurance
Health insurance
Paid time off
Vision insurance
Job description 7-Day Furniture (a local furniture retailer) is looking for courteous, professional, and highly motivated customerservice representatives for our 2240 Fletcher Ave location. Bilingual in Spanish is a plus but not required.
General Summary: This position provides excellent customerservice in person and over the phone to customers at the cashier desk.
ESSENTIAL JOB FUNCTIONS:
1. Responsible for providing courteous and professional customerservice to customers in person and over the phone.
2. Responsible for the entering the merchandise items from the sales tickets in an accurate, efficient and timely manner.
3. Communicate effectively with customers regarding the purchasing and delivery processes.
4. Fully understand and explain finance options to customers in a clear and concise way.
5. Maintain a clean and pleasant work area at the customerservice counter and on the department sale floor.
6. Supports and upholds all company policies.
KNOWLEDGE, SKILLS, AND ABILITIES:
1. Knowledge of furniture industry (a plus, but not required)
2. Knowledge or Retail Sales and Operations.
3. Basic computer skills.
4. Excellent verbal and written communication skills. (Bilingual a Plus!)
5. Strong organizational and interpersonal skills.
6. Attention to detail and business math/cash counting skills.
7. Flexible Schedule
8. Open availability to work scheduled hours. ( Hours usually are four 12 hours days, and 3 days off)
EDUCATION AND EXPERIENCE:
High school education or equivalent. One year experience in a customerservice with a retail corporation.
Starting Pay- $15 - $16
Pay Raise after 90 Days
Job Type: Full-time
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
$15-16 hourly 2d ago
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Client Services Representative-Annuity - Lincoln, NE
Ameritas 4.7
Customer service advocate job in Lincoln, NE
Back Client Services Representative-Annuity #5668 Multiple Locations Apply X Facebook LinkedIn Email Copy Position Locations Lincoln, Nebraska, United StatesCincinnati, Ohio, United States Area of Interests CustomerService Full-Time/Part Time Full-time Job Description
This role is responsible for supporting annuity service delivery by using subject matter knowledge about company products and processes as well as by conducting basic analysis to process or support service-related tasks. The incumbent works under close supervision, however, may be responsible for analytical work that requires independent judgment.
* This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.
What you do:
Supports service delivery for multiple products using multiple systems within established metrics.
Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer general questions, process transactions, and resolve issues.
Follows departmental processes to process transactions, respond to inquiries, and provide information and solutions to customers.
Maintains a broad understanding of various insurance products features and limitations, industry/regulatory terms, and policy-related statements.
What you bring:
Associate's degree or equivalent experience is required.
0-2 years of related experience is required.
Willing to obtain SIE license is preferred.
Willing to obtain Series 99 or Series 6 preferred.
What we offer:
A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:
Ameritas Benefits
For your money:
* 401(k) Retirement Plan with company match and quarterly contribution.
* Tuition Reimbursement and Assistance.
* Incentive Program Bonuses.
* Competitive Pay.
For your time:
* Flexible Hybrid work.
* Thrive Days - Personal time off.
* Paid time off (PTO).
For your health and well-being:
* Health Benefits: Medical, Dental, Vision.
* Health Savings Account (HSA) with employer contribution.
* Well-being programs with financial rewards.
* Employee assistance program (EAP).
For your professional growth:
* Professional development programs.
* Leadership development programs.
* Employee resource groups.
* StrengthsFinder Program.
For your community:
* Matching donations program.
* Paid volunteer time- 8 hours per month.
For your family:
* Generous paid maternity leave and paternity leave.
* Fertility, surrogacy, and adoption assistance.
* Backup child, elder and pet care support.
An Equal Opportunity Employer
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Application Deadline
This position will be open for a minimum of 3 business days or until filled.
This position is not open to individuals who are temporarily authorized to work in the U.S.
About this Position's Pay The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan. Job Details Pay Range Pay RangeThe estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $18.32 - $29.31 / hour Pay Transparency Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.
$18.3-29.3 hourly 3d ago
Client Services Representative
Insight Global
Customer service advocate job in Omaha, NE
One of our clients in the Insurance Industry is looking for Insurance Client Services Representatives to work hybrid in Omaha, Nebraska, San Antonio, Texas, and Pittston, Pennsylvania. As a Client Services Representative, you will be responsible for delivering industry-leading service by ensuring the timely and accurate entry of all inbound leads. Answering inbound calls, you'll be speaking with traditional agents and brokers to assist in them providing product options for their end clients. This role requires strong multitasking abilities, consistent dependability, and a collaborative mindset. You'll work closely with team members in a fast-paced environment, maintaining high service standards while contributing to a supportive and team-focused culture. This position can pay anywhere between $19/hr and $21/hr dependent on previous licensing. Exact compensation may vary based on several factors, including skills, experience, and education.
Required Skills & Experience
· Bachelor's or Associates degree in Business Administration or related field
· Or will take Post Secondary Credits with 2+ years of customerservice experience
· CustomerService Experience
· Excellent verbal and written communication skills
· Organizational skills and attention to detail
· Excellent time management skills with a proven ability to multitask
Nice to Have Skills & Experience
· Current commercial P&C license (property and casualty) - Allows for higher compensation
· Experience working in the auto insurance agency
· Previous experience working in the insurance industry
· Bilingual with any other language
$19-21 hourly 5d ago
Customer Service Sales Support
Mystaff
Customer service advocate job in Omaha, NE
Responsibilities:
Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
Provide tracking information on shipped orders.
Confirm receipt of orders via faxes & e-mail.
Routinely update database to add contacts; emails; and new customers.
Handle corrections on orders entered in our system that have not been shipped.
Enter Customer and Sales Representative requests.
Enter customer complaints/concerns.
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
Be an active member of the CSR and/or Platinum ACD Phone line.
Qualifications:
Post high school education and previous customerservice or similar experience is preferred.
Typing skills of at least 50 WPM with High Accuracy.
Proficient use of Windows XP/10 operating system and Microsoft Office products.
Good communication skills to interact with team members.
Good critical thinking skills to resolve questions and problems related to orders.
High degree of diligence to insure the correct information on orders.
Ability to work at a steady pace even with interruptions, and some time pressure.
$20k-28k yearly est. 5d ago
Bilingual Community Engagement Specialist
Dynamic Workforce Solutions 3.8
Customer service advocate job in Omaha, NE
Job Title: Community Engagement Specialist Reports to: Community Engagement Supervisor
Non-exempt Office Location: Omaha, NE
Wage Range: $19.00 - $21.00 per hour
Bilingual Spanish required!
Primary Objectives of Position: The Community Engagement Team is responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. The Community Engagement Team is responsible for assisting customers in the Resource Room while triaging their needs and referring to American Job Center and community programs.
Essential Job Functions:
Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc.
Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs.
Appropriately connect career seekers to open positions, resulting in Additionally, connect career seekers to opportunities for training and development and other career center services to increase opportunities for employment.
Assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.
Assist individuals with understanding and completing program enrollment
Conduct eligibility
Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resources for developing job leads.
Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education.
Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
Utilize Extreme CustomerService behaviors in all interactions with internal and external
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme CustomerService focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education
: High school diploma or GED, and 1-2 years of experience in a Workforce environment or coordination/planning experience. AA or BA preferred.
Experience:
Significant demonstrable experience in business-to-business marketing or work in a community-based organization.
Skills/Abilities
: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must.
Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and database access.
Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
$19-21 hourly 10d ago
Customer service / Onsite Support
Artech Information System 4.8
Customer service advocate job in Lincoln, NE
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Customerservice / Onsite Support
Location:
Lincoln, NE
Duration: 6+ Months
Job Description:
1-2 years customerservice/hospitality experience
Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.
Qualifications
Customerservice, customer care, call center experience
Additional Information
For more information, Please contact
Anshul Kumar
************
******************************
$32k-38k yearly est. Easy Apply 2d ago
Test Content Services Specialist
Psi Services 4.5
Customer service advocate job in Lincoln, NE
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 14d ago
Customer Service & Food Production
Dee Jay's QSR Inc.-KFC
Customer service advocate job in Lincoln, NE
Job Description
KFC Team Member (CustomerService & Food Production)
Build a strong
Foundation
both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Scholarship opportunities
Reward and recognition culture
Competitive Pay
Flexible schedules- day, night and evening shifts
Employee meal discount program
Career advancement and professional development opportunities
Medical benefits
Health and Wellness programs
PERKS! Discounts on various offers
Next Day pay available
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements:
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
$24k-41k yearly est. 21d ago
Customer Connections Representative
Security Financial 4.3
Customer service advocate job in Lincoln, NE
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
10% Performs other responsibilities as assigned, which includes:
Assisting as needed within the customer connections department;
Assisting with process improvement planning and implementation;
Assisting with and participating in team functions and events for the customer connections department; and
Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
Four to six years of customer support experience.
Consistent and reliable attendance is an essential function to this position.
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
Associate degree in business or related field or equivalent.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
May require work in excess of 40 hours a week in order to complete functions of position.
Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
$47k-60k yearly est. Auto-Apply 60d+ ago
Airport Customer Service Agent
GAT 3.8
Customer service advocate job in Omaha, NE
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$25k-31k yearly est. 11d ago
Customer Connections Representative
Assurity Group 4.2
Customer service advocate job in Lincoln, NE
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
10% Performs other responsibilities as assigned, which includes:
Assisting as needed within the customer connections department;
Assisting with process improvement planning and implementation;
Assisting with and participating in team functions and events for the customer connections department; and
Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
Four to six years of customer support experience.
Consistent and reliable attendance is an essential function to this position.
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
Associate degree in business or related field or equivalent.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
May require work in excess of 40 hours a week in order to complete functions of position.
Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
$28k-45k yearly est. Auto-Apply 60d+ ago
Delivery Customer Representative - Pepsi - L
Linpepco
Customer service advocate job in Lincoln, NE
Hours: 5AM Monday - Friday
The purpose of this role is to deliver products to customer accounts while ensuring excellent service. The Delivery Customer Representative is also responsible for stocking, rotating, and merchandising products to maintain optimal presentation and freshness.
Essential Job Functions
• Operate a delivery truck to transport products to assigned customer accounts
• Prepare, receive, and provide all required documentation for product deliveries and pickups
• Reconcile the route daily and submit all necessary DSD reports
• Stack and place products according to customer specifications
• Retrieve empty pallets and shells from customer backrooms
• Stock, rotate, and merchandise products as needed
• Build and maintain strong customer relationships
• Keep the delivery vehicle clean and in compliance with company standards
• Complete all required pre-trip and post-trip inspections
• Perform additional duties as assigned
Qualifications
• High school diploma or equivalent
• Valid driver's license; Class A CDL required for designated routes, with eligibility to operate in interstate commerce
• Minimum age of 21
• Driving record that meets LinPepCo's Driver Record Policy
• Ability to obtain a pallet jack certification
• General knowledge of merchandising practices
• Basic proficiency with tablets and related technology
• Strong oral and written communication skills
• Commitment to following all safety procedures
• Responsibility for meeting established productivity requirements
• Familiarity with DOT regulations
Working Environment
Work is primarily performed within customer account locations. Individuals must be able to operate a tablet and safely use equipment such as a two‑wheel dolly and an electric pallet jack.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five Pepsi franchises in the Midwest, a full-line vending company, a full-service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
$32k-50k yearly est. 7d ago
Patient Service Center Representative
Bryanlgh Medical Center
Customer service advocate job in Lincoln, NE
Responsible for a broad spectrum of duties beginning with the initial receipt of core data elements and completion of the pre-registration process including personal demographics, insurance coverages and patient contacts. Provides patient education regarding discussion of non-contract/out of network insurance and upfront payment options.
PRINCIPAL JOB FUNCTIONS:
1. Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. Adheres to federal regulations regarding Advance Directives, COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA; reports safety and customer concerns.
3. Maintains productivity and quality standards as defined through the organizational and departmental goals and objectives.
4. Confirms/enters complete and accurate demographic and insurance information in the electronic medical record (EMR) and provides arrival and pre-procedure instructions by telephone during pre-registration process.
5. Receives incoming calls for scheduling of outpatient Medical Center services for designated departments and completion of pre-registration process
6. Performs outbound calls to complete pre-registration process for all pre-scheduled admissions and appointments.
7. Serves as a liaison to hospital departments and physicians' offices for all missing outpatient orders and Appropriate Use Criteria (AUC) for radiology procedures.
8. Reviews and evaluates outpatient orders received from the physician and/or physician staff and enters into EMR.
9. Provides patient estimates and discusses payment options pre-service.
10. Responsible to meet production targets for daily phone calls and other production metrics as assigned.
11. Answers phone queue, returns messages and directs calls as appropriate.
12. Performs complete phone registration and verbal consents as needed.
13. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
14. Participates in meetings, committees and department projects as assigned.
15. Performs other related projects and duties as assigned.
EDUCATION AND EXPERIENCE:
High school diploma or equivalency required. Associates degree preferred. One (1) year of relevant work experience (i.e. hospital registration, billing or insurance) preferred. Must be 19 years of age to witness legal consents.
$27k-32k yearly est. 15d ago
Structured Business Services Specialist
Pacific Life 4.5
Customer service advocate job in Omaha, NE
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Business Service Specialist to join our Structured Settlements team in Omaha NE.
As a Business Service Specialist, you'll play a key role in Pacific Life's growth and long-term success by analyzing structured settlement cases and helping consultants achieve good order for contract issuance. You will fill an existing role that sits on a team of 19 people in the Consumer Markets Division.
How you will move us forward:
Meet department productivity and quality standards.
Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients.
Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.
Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.
Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.
Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.
The experience you bring:
2-3 years of experience in a customerservice-focused role, preferably financial services.
Effective critical thinking and problem-solving skills
Strong verbal and written communication skills
Commitment to driving an industry-leading customerservice experience
Comfort navigating across multiple technology platforms
Ability to work effectively within a fast-paced team environment
What will make you stand out:
A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning
Ability to read and interpret customer requests that may appear in inconsistent or varying manners
You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at ******************** What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. .
#LI-RB1
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
$34k-46k yearly est. Auto-Apply 25d ago
Community Engagement Specialist
Youth Emergency Services 3.4
Customer service advocate job in Omaha, NE
YES' mission is to serve homeless and at-risk youth by providing critically needed resources which empower them to become self-sufficient. YES provides these resources to youth experiencing homelessness through trauma-informed support, develops leadership and employment readiness of youth and partners with youth to advocate for systems of change.
Compensation: $19 hourly
Benefits:
Health
Dental
Vision
STD
LTD
Life and AD&D
Critical Illness
Accident
Hospital
Cancer
Separate vacation and sick leave banks
403b with employer match
Tuition Reimbursement
Continuing Education Opportunities
Awesome company culture!
Hours: Full-time - Monday-Friday, 9am-5pm (occasional weekend availability is required)
Day to Day
The Community Engagement Specialist is responsible for community outreach, providing basic needs, problem solving, crisis intervention, and referral information to run-away, homeless, street dependent, and youth in crisis.
Responsibilities:
Community Outreach
Meet youth and adult needs in the community by performing physical street outreach in known areas of youth hang outs. Examples are parks, local libraries, etc.
Partner with other local shelters to meet youth where they are at and offer resources on physical street outreach (this could include but is not limited to walking in wooded areas, uneven terrain, etc.)
Attend trainings, booths, resources fairs, parades as directed and needed to provide resources and information on resources, some weekends are required.
Assisting in building and maintaining relationships to support programs services by engaging volunteers, donors, as well as the greater community
Represent YES on committees/counsel relevant to resource partnerships.
Drop In Center
Assessing the physical needs of youth and providing basic needs services as appropriate, including, but not limited to, first aid, food, hygiene products, community resources, clothing items, etc.
Demonstrating knowledge of community resources available to youth for utilization in helping youth to meet their extended needs.
Assist with pick-ups, drop-offs, and sorting of donations.
Documenting all youth contacts, including any supplemental written reports as directed in a timely fashion, immediately reporting any significant problems or activities to the Lead.
Advocating for youth in appropriate life arenas including, but not limited to, interactions with family, law enforcement agencies, courts, and schools and by providing referrals for access to appropriate services.
Demonstrating an ability to use appropriate crisis intervention and problem-solving skills in providing basic services to youth.
Identifying unmet youth needs and assisting in securing resources to address those needs.
Being present on the floor during business hours at YES Outreach.
Assist with cleaning and upkeep responsibilities of the center.
Other duties and responsibilities as assigned by supervisory staff.
Encourage teamwork through modeling and cooperative interaction with colleagues, volunteers, and community partners.
Skills/Competencies/Requirements:
Twenty-one years of age.
Knowledge of child/adolescent development and pertinent issues affecting homeless youth and/or families.
Excellent written and verbal communication skills.
Case Management Experience.
Acceptance and respect for diverse populations.
Ability to develop and maintain working relationships with youth, young adults, and their families, other staff, professionals, community members, and law enforcement agencies.
Valid motor vehicle operator's license, current auto insurance, and ability to transport program youth is required.
Willingness to work non-traditional hours including evenings, weekends and holidays as needed or requested.
Ability to complete minor to moderate lifting.
Must successfully pass a criminal history and department of motor vehicles check, child abuse registry check, and drug screening.
Education:
Associate or bachelor's degree in human services, behavioral sciences, or a related field preferred.
Relevant experience and training will be considered in replacement of a completed degree.
YES is an EOE.
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
Position Summary
The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
Key Responsibilities:
Outbound Prospecting & Engagement
Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing.
Navigate gatekeepers and engage decision-makers professionally and confidently.
Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent).
Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
Ensure timely and clean handoff to maximize conversion rates and rep productivity.
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations.
Track follow-up cadence and engagement history to ensure no opportunity is missed.
Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
Qualifications
Bachelor's degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
1-3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred).
Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
Self-motivated, goal-oriented, and resilient under pressure.
Excellent organization and time-management skills.
Experience with Salesforce CRM or similar platforms preferred.
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.
Position Impact
The Customer Engagement Specialist is the engine of the sales pipeline - driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.
Compensation and Benefits
The salary range for this position is $70k - $80k, with the potential to earn up to $100k-$120k in total compensation (OTE). In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401(K) with matching
FULL-TIME/PART-TIME Full-Time
POSITION Customer Engagement Specialist (CES)
LOCATION Omaha/St. Louis
$32k-41k yearly est. 1d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advocate job in Omaha, NE
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-32k yearly est. 4d ago
Route Jump Driver/Customer Representative
Spin Linen
Customer service advocate job in Omaha, NE
Route Jump Driver/Customer Representative - Being a route driver is more than sitting behind the wheel. You are the face that our customers see every time they get a delivery, making you an important influence to our customers. This position offers a lot of independence and incentives to our employees. We offer retirement, company paid life insurance, weekly pay. Our employees have been our greatest asset for the last 91 years we have been in business.
Come and join our family owned and operated company today!
Position
Route Jump Driver/Customer Representative
Responsibilities and Duties
Responsible for making accurate deliveries to customers
Responsible for covering PTO or Sick Days for all Routes
Assisting Drivers with run backs and special deliveries
Manage customer inventories
Build/maintain long term relationships with customers
Keep truck clean to our accreditation standards
Reporting truck maintenance issues through daily DOT log
Help facilitate customer agreement renewals
Responsible to make change customer invoices as needed
Daily load/unload of truck
Standards
Completion of daily deliveries
Maintain a professional appearance
Maintain safe driving practices
Consistent high customerservice scores
Skills and Abilities
Able to lift up to 100 lbs
Ability to push & pull carts up to 500 lbs
Committed to creating raving fans
Strong math skills
Problem solving skills
High sense of urgency
Be able to adapt to changes throughout the day
Managing the efficiency of route
Good knowledge of strong internal compass
Benefits & Perks
Work an average of 40 hours a week for weekly pay of $800
In addition to excellent pay, we offer:
Health & Dental Insurance
Retirement
Company Paid Life Insurance
Paid Vacation
Weekly Pay
Our Core Values:
Integrity
CustomerService
Teamwork
Accountability
Innovation
Please check out our web site at ***************** to learn more about our 94-year-old company.
$800 weekly 47d ago
Winner's Circle - Customer Service
Daveandbusters
Customer service advocate job in Omaha, NE
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12 - $13.5 per hour
Salary Range:
12
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$12-13.5 hourly Auto-Apply 60d+ ago
Account Services Specialist I
Ultimus 3.8
Customer service advocate job in Omaha, NE
The Account Services Specialist I is integral to our transfer agency operations, focusing on the creation of new accounts, execution of financial transactions, and meticulous record-keeping for our mutual fund clients. Additionally, this role entails minimal direct client interaction but requires substantial collaboration with internal team members.
KEY ACCOUNTABILITIES
Accurately inputs customer data from applications to set up new accounts.
Manages basic financial operations including redemptions, purchases, exchanges, TIK's, and account rebalancing.
Executes retirement plan account transactions in line with IRS standards.
Begins incoming transfers by dispatching required documents to the custodian.
Tracks transfer statuses and ensures follow-up until completion.
Oversees shareholder account updates and manages returned mail.
Coordinates with broker-dealers or clients to gather missing account information and seek necessary clarifications.
Connects accounts for rights of accumulation or plans accounts and processes letters of intent.
Accurately prepares and reconciles check deposits.
WORKING RELATIONSHIPS
Engages with clients as necessary for general information, issue resolution, inquiries, or reporting needs.
Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.
May perform other duties as required and assigned.
EDUCATION AND EXPERIENCE
Bachelor's degree in business administration or a related field.
1-3 years of experience in client services or a related field.
Background in the financial services industry.
Series 6 license is an asset.
KNOWLEDGE
In-depth understanding of retirement products, including IRA's, and other plans.
Knowledge of mutual funds and alternative investment offerings.
Microsoft Office Suite.
Adobe Acrobat.
SKILLS AND ABILITIES
Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly, and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.
Equivalent education, experience, and KSA's will be considered.
How much does a customer service advocate earn in Lincoln, NE?
The average customer service advocate in Lincoln, NE earns between $30,000 and $42,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Lincoln, NE
$35,000
What are the biggest employers of Customer Service Advocates in Lincoln, NE?
The biggest employers of Customer Service Advocates in Lincoln, NE are: