Customer service advocate jobs in Lorain, OH - 1,275 jobs

The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement. **Key Responsibilities** **Leadership & Talent Development** + Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed. + Support the development of team members by ensuring timely and accurate completion of training programs. + Coach and mentor employees to improve performance and prepare for future leadership roles. + Promote a culture of accountability, recognition, and professional growth across all assigned locations. **Operational Excellence** + Monitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized. + Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites. + Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved. + Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues. + Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment). + Ensure consistent execution of company programs, policies, and procedures across all locations. + Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality. + Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance. **Financial & Business Performance** + Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals. + Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability. + Ensure accurate and timely completion of required reports and financial documentation. **Customer & Brand Experience** + Champion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations. + Actively solicit and incorporate customer and employee feedback to improve operations. + Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance. + Resolve brought up customer concerns promptly and professionally. **Compliance & Safety** + Ensure adherence to all federal, state, and local regulations impacting site operations. + Promote a culture of safety for employees and customers; enforce compliance with all safety protocols. + Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies. **Key Performance Indicators (KPIs)** + Compliance with company programs and operational standards. + Achievement of regional financial targets and expense control goals. + Completion of all required training programs within established timelines. + Customer satisfaction scores and resolution of called out issues. + Safety compliance and reduction of incident rates. **What We'd Like to See** + High School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry. + 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry. + Proven success managing multi-site operations and leading large teams. + Strong discernment, including experience managing budgets, P&L, and operational KPIs. + Knowledge of Root Cause Analysis tools and Problem Solving techniques. + Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively. + Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software. + Travel requirement is approximately 50-75%. + Valid driver's license **With Us, You'll Enjoy** + Competitive salary and annual bonus opportunity + Medical, dental, vision, and life insurance + 401(k) with company match + Paid vacation and holidays + Tuition reimbursement + Company-paid training and advancement opportunities + Relocation assistance (relocation not required) _Not all benefit plans are available to all team members. For a full list, visit:_ ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. **Typical Physical Demands** This role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation. **Work Environment** This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections. **Disclaimer** This may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason. How much do we pay (Base)? (74,000 - 138,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits (************************************************* [INSERT LINK TO APPLICABLE BENEFITS]. Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits (************************************************* . We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee . You may learn more about our generous benefits at Core U.S. Benefits (************************************************* . As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits (************************************************* . **Why join us** At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Travel Requirement** Up to 75% travel should be expected with this role **Relocation Assistance:** This role is not eligible for relocation **Remote Type:** This position is a hybrid of office/remote working **Skills:** **Legal Disclaimer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Job SummaryThe Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement.Key ResponsibilitiesLeadership & Talent DevelopmentPartner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed.Support the development of team members by ensuring timely and accurate completion of training programs.Coach and mentor employees to improve performance and prepare for future leadership roles.Promote a culture of accountability, recognition, and professional growth across all assigned locations.Operational ExcellenceMonitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized.Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites.Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved.Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues.Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment).Ensure consistent execution of company programs, policies, and procedures across all locations.Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality.Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance.Financial & Business PerformanceSupport Truck Service Directors and Group Managers in achieving or exceeding regional budget goals.Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability.Ensure accurate and timely completion of required reports and financial documentation.Customer & Brand ExperienceChampion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations.Actively solicit and incorporate customer and employee feedback to improve operations.Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance.Resolve brought up customer concerns promptly and professionally.Compliance & SafetyEnsure adherence to all federal, state, and local regulations impacting site operations.Promote a culture of safety for employees and customers; enforce compliance with all safety protocols.Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies.Key Performance Indicators (KPIs) Compliance with company programs and operational standards.Achievement of regional financial targets and expense control goals.Completion of all required training programs within established timelines.Customer satisfaction scores and resolution of called out issues.Safety compliance and reduction of incident rates.What We'd Like to SeeHigh School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.Proven success managing multi-site operations and leading large teams.Strong discernment, including experience managing budgets, P&L, and operational KPIs.Knowledge of Root Cause Analysis tools and Problem Solving techniques.Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.Travel requirement is approximately 50-75%.Valid driver's license With Us, You'll EnjoyCompetitive salary and annual bonus opportunity Medical, dental, vision, and life insurance 401(k) with company match Paid vacation and holidays Tuition reimbursement Company-paid training and advancement opportunities Relocation assistance (relocation not required) Not all benefit plans are available to all team members. For a full list, visit: ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can return every traveler to the road better than they came only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.Typical Physical DemandsThis role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.Work EnvironmentThis role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections.DisclaimerThis may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.How much do we pay (Base)? (74,000 - 138,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits [INSERT LINK TO APPLICABLE BENEFITS]. Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits. We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee . You may learn more about our generous benefits at Core U.S. Benefits. As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits.Why join us At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Parkhill Roofing & Exteriors is seeking a Customer Service Representative (CSR) to serve as the first point of contact for our customers and a key support partner to our Sales, Production, and Operations teams. This role is critical to the customer experience and the internal flow of information. The ideal candidate is professional, detail-oriented, comfortable with technology, and takes pride in keeping things organized and moving forward. Primary Purpose of the Role To serve as the first point of contact for customers, manage inbound communication, ensure leads are properly handled and scheduled, and provide high-quality administrative and communication support across departments. Core Customer Service Responsibilities Answer inbound phone calls, texts, and emails promptly and professionally Schedule estimate appointments using the inspector city guide Assign leads appropriately in Zoho CRM and log all customer interactions Respond to new lead inquiries via Podium and the general company email inbox Confirm upcoming appointments with homeowners Reschedule or cancel appointments as requested by customers or internal teams Provide friendly, informative communication throughout the customer journey Direct complex inquiries to the appropriate team members (Sales, Project Managers, Operations) CRM & Communication Tools Maintain accurate and up-to-date records in Zoho CRM Log calls, update lead statuses, and assign leads to appropriate staff Ensure project naming conventions and notes are consistent Manage incoming messages in Podium, responding directly or assigning to the appropriate team Monitor and respond to the general company email inbox in a timely and professional manner Internal Team Support Support the Sales Team by: Sending follow-up messages through Podium to customers who have not signed or declined when assigned Assisting with quote reminders or scheduling follow-up calls as directed Completing light administrative tasks related to open estimates, leads, or job status updates Support the Production / Operations Team by: Assisting with communication between inspectors, Project Managers, and customers as needed Helping convert customers from the lead stage to the project stage in Zoho and other internal systems One-Off & Leadership Support Complete miscellaneous administrative or coordination tasks as assigned by the Brand President or VP of Operations Assist with reporting, customer outreach, scheduling coordination, or internal communications Serve as a flexible team support member, stepping in where needed to help fill communication or documentation gaps Key Traits for Success Clear, warm, and professional communicator Highly detail-oriented with strong follow-through Comfortable using technology and managing multiple tasks in a fast-paced environment Reliable, accountable, and open to feedback Team-oriented with a willingness to support across departments Why Work at Ken's Parkhill Roofing & Exteriors Be part of a respected, growing company with strong leadership Work in a collaborative, team-focused environment Play a meaningful role in shaping the customer experience Opportunity to grow with the company as systems and departments continue to evolve Schedule & Compensation: Hourly position, Monday through Friday 8am-4:30pm Starting pay range: $26-$31 per hour, based on experience

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Coordinates and processes patient referrals to completion with precision, detail and accuracy. Definition of completion: Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days. Orders have been approved (when needed). Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc. Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing). Completes orders with proper documentation on where patient is scheduled and how patient was notified. Referrals have been sent to specialist office & confirmed receipt. Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients. Enters all Inpatient and Outpatient elective procedures in HITS tool. Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician. Participates in Super Huddle and provides updates on high priority patients referrals. Addresses referral based phone calls for Primary Care Physicians panel. Completes and addresses phone messages within 24 hours of call. Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist) Retrieves consultation notes from the consult tracking tool. Follows up on all Home Health and DME orders to ensure patient receives services ordered. Provide extraordinary customer service to all internal and external customers (including patients and other ChenMed Medical team members) at all times. Utilization of patient messaging tools. Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties. The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems. Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner. Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred. PAY RANGE: $17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

Benefits and Salary: The salary is $40,000 per year At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include: Our offerings include: Comprehensive health and Rx plans, including a zero-cost option. Wellness program including free preventative care Generous paid time off and holidays 100% paid parental leave for childbirth, adoption, and foster care 50% tuition reduction at Case Western Reserve University for the MNO and MSW programs Defined benefit pension plan 403(b) retirement plan Pet insurance Employer paid life insurance and long-term disability Employee Assistance Program Support for continuing education and credential renewal Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness Flexible Spending Account for Health and Dependent Care Qualifications: A Bachelor's or Master's degree in social work, psychology, nursing, or related human services field. LSW licensure preferred. Experience working with children, adolescents, and their families. Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities. Must have and maintain a valid driver's license and driving record that meets the underwriting criteria of the Agency's insurance company. Agency Summary: Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs. Check out on Vimeo! Position Summary: The Therapeutic Behavioral Service (TBS) Specialist, under the administrative/clinical supervision of the Clinical Director of Clinical Services, provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. He or she works with clients in residential and community settings, and works to provide support - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the office, the home, and the community. Responsibilities Include: Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and/or significant others as needed Accept case assignments - stepping down from a higher level of care - from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals. Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan. Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law. Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner. Powered by JazzHR

The position of Account representative/Shipping and receiving Clerkwill have primary responsibility to work directly with customers and carriers on daily order requirements. Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to all policies and procedures. Principal Duties and Responsibilities: Review daily inbound and outbound requirements. *Some office experience required Process inbound and outbound orders in systems. Maintain and monitor Customer Order Screens and White Board. Track orders [ with Warehouse Supervisor ] in and out of warehouse. Track needs for daily orders with customer. Make BOLs for shipments. Monitor any issues with inventory locations and correct immediately. Transmit BOLs and COAs to customers as required. Adhere to enforce policies and procedures. Monitor product flow with Warehouse Supervisor. Resolve problems. Monitor quality of our services. Develop excellent, professional communication skills.* Admins are encouraged to learn and master Spanish and English.* Customer Information Systems as required* Abecas/Insight - Grand Warehouse Management System* Bar Coding Scanning where required* Maintain all data in Abecas and Customer Information Systems [ SAP, JDE, Other ] · ALL OTHER DUTIES AND PROJECTS AS ASSIGNED. Qualifications and Key Skills: · Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience. · Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. · Math Ability: Ability to work with simple mathematical concepts such as addition, subtraction, multiplications, and divisions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. · Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of operational instructions. · Computer Skills: To perform this job successfully, an individual should have a knowledge of Grand Worldwide Logistics Corporation Warehouse Management Systems and, where required, customer and carrier information systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision.

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development This is an entry level position therefore our team members provide all of the necessary training to ensure success in this role. There is unlimited growth potential for individuals seeking management and leadership roles in the future. We prioritize a collaborative work environment filled with like minded, young professionals ready to take the next steps in their career. About us: Pinnacle Strategy Group has been providing quality customer consulting to greater Cleveland Ohio for almost 2 years! Pinnacle is a leading company that specializes in communications, marketing, client acquisition, and consulting. We are committed to the highest level of innovation and overall customer satisfaction. As we continue to expand our reach, we are looking for talented, outgoing individuals who share our vision for excellence. We are looking for individuals to join our fast paced and upbeat team as a Customer Consultant. Your Role: As a Customer Consultant, you will be responsible for providing our customers with the highest level of customer service as you will be representing our company. Our company, clients, and customers expect the highest level of professionalism, integrity, and satisfaction in every interaction. Customer Consultant responsibilities include but are not limited to: Provide exceptional customer support Working directly with our customers Inform customers of new promotions Collaborate with team to meet goals and metrics Must be able to work both independently and within a team Gather reports for our management team Qualifications include: At least 18 years old Eager to learn and grow within a company Strong interpersonal and communication skills Strong communication skills and a passion for customer satisfaction Ability to thrive in a dynamic, fast-paced environment High school diploma or equivalent Benefits Include: Training and Development Leadership and Management opportunities Competitive compensation packages Travel opportunities If you have a strong desire for success and feel like you would make a great addition to our team, we encourage you to apply. Our HR team is eager to reach out if we would like to move forward. Be on the look out for any missed calls or text messages as our HR team will be reaching out promptly!

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Opportunity for advancement Training & development Benefits: Performance-based bonuses Competitive Salary Ongoing training and career development Fast-track promotion opportunities We believe that with the right guidance and support, anyone can thrive. Thats why we provide hands-on training and mentorship from day one to help you build a strong foundation. Whether you're just getting started or looking to grow into a leadership role, there's plenty of room for advancement in our rapidly growing company. Who We Are: At Triple Threat Consulting , weve proudly served the Akron, Ohio area for the past three years, providing top-tier customer consulting solutions to a wide range of clients. As a rising name in marketing, communications, and client engagement, were driven by innovation, professionalism, and real results. Our mission is simple: create strong, lasting connections between brands and their customers. Were expanding and on the lookout for motivated, outgoing individuals to join our dynamic team. What Youll Be Doing: As a Customer Consultant, youll represent both our company and our clients while providing outstanding customer experiences. This role is ideal for someone who enjoys working with people, problem-solving, and making a positive impact. Your Responsibilities: Deliver exceptional customer service and support Communicate directly with customers Work collaboratively with your team to meet performance goals Share insights and feedback with management Maintain a positive and professional attitude in all interactions What Were Looking For: Must be 18 years or older Strong interpersonal and communication skills Eagerness to learn and take on new challenges A positive mindset and ability to work both independently and as part of a team High school diploma or equivalent No experience necessary we provide full training Why Join Triple Threat Consulting? Comprehensive training and mentorship Clear growth path with leadership opportunities Competitive pay and incentive structure Team-oriented culture with travel and networking opportunities If you're ready to start a rewarding career with a supportive and fast-paced team, we want to hear from you! After applying, be sure to keep an eye on your phone our HR team may reach out via call or text to schedule your interview.

About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative. About the Role HippocraticAI is seeking a Customer Success Executive (CSE), Forward Deployed with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms. As a forward-deployed CSE, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI's solutions. You will own post-sale execution - ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems. What You'll Do * Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations. * Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations. * Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.. * Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. * Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success. * Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations. * Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. * Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences. * Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies-present results to client and internal stakeholders. * Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto. * Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations. Location & Travel * This is a forward-deployed, onsite role. * Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly. * Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions. What You Bring Must-Have: * 5+ years of health systems experience, including customer success, account management, or project management. * Experience leading complex, onsite implementations in clinical or operational healthcare environments. * Exceptional relationship-building skills across an organization, from front-line staff to executives. * Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements. * Experience working with cross-functional teams in a fast-paced startup environment. * Strong project management skills with the ability to manage multiple workstreams onsite. * Comfortable operating autonomously in a client-embedded role. Nice-to-Have: * Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings. * Advanced knowledge of healthcare workflows and compliance standards. * Background in healthcare consulting, transformation initiatives, or system-wide implementations. * Experience presenting outcomes and best practices at conferences or executive forums. Join us and help build the future of safe, life-changing AI in healthcare. There's never been a more exciting moment to make an impact. Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come *********************** email addresses. We will never request payment or sensitive personal information during the hiring process.

Vector's partner was founded in 1984 and is proudly based in Stow, Ohio. They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more. This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills. *** 2+ years of customer service experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. *** $23-$26/hr. M-F 8:30a-5p Responsibilities: Customer Interaction & Support: Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries. Assist customers with product selection, pricing, and order placement. Troubleshoot product-related concerns and provide guidance on proper usage. Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism. Follow up with customers to confirm satisfaction and ensure any issues are fully resolved. Order Processing & Data Management: Accurately enter and update customer orders in QuickBooks, ensuring correct pricing, product selection, and shipping details. Verify order details before submission to prevent errors and delays in production. Process order modifications, returns, exchanges, and refunds in compliance with company policies. Coordinate with the production and shipping teams to meet delivery timelines. Internal Communication & Coordination: Work closely with the sales, production, and factory teams to ensure smooth order fulfillment. Communicate customer requests, special instructions, or urgent orders to the relevant departments. Assist in tracking orders and resolving any shipping delays or issues. Administrative & Clerical Tasks: Maintain organized records of customer interactions, transactions, and correspondence. Handle data entry, filing, and general office administrative duties. Keep product and pricing information up to date for accurate customer assistance. Product & Policy Knowledge: Stay up to date with company's full range of products and their benefits. Understand company policies, warranty terms, and return procedures to communicate them effectively to customers. Educate customers on the proper use and maintenance of products. Problem-Solving & Conflict Resolution: Address customer complaints with a calm and professional approach. Identify the root cause of issues and provide appropriate solutions. Work proactively to prevent recurring issues and escalate complex concerns when necessary. Requirements & Qualifications: 2+ years of customer service experience in a manufacturing or industrial environment - this is a MUST. Strong phone and active listening skills with a customer-first approach. Excellent verbal and written communication skills. Detail-oriented with strong organizational skills and accuracy in data entry. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Skilled in conflict resolution with a calm and professional demeanor. Proficient in Microsoft Word, Excel, and QuickBooks (or similar software). Comfortable making independent decisions and problem-solving. Must be punctual and reliable-consistent attendance is a requirement. Ability to work overtime when necessary. Benefits upon Hire-In: Medical, Dental Insurance 401(k) Matching Paid Time Off (Holidays & Vacation Days) Annual Bonus Opportunities Stable, Monday-Friday Schedule (No weekends or late nights). Supportive Team Environment

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Customer Retention Specialist Service-Focused with In-Book Sales Goals Meghan MacDonald State Farm Agency Location: 756 Graham Road, Cuyahoga Falls, OH 44221 Job Type: Full-Time | In-Office Deliver Exceptional Service. Retain Clients. Drive In-Book Growth . The Meghan MacDonald State Farm Agency is seeking a Customer Retention Specialist who leads with service excellence while confidently driving in-book sales growth. This role is ideal for a professional who enjoys supporting existing clients, solving problems, and strengthening relationshipswhile also being accountable to monthly sales goals through needs-based coverage recommendations. You will work primarily with our existing book of business, managing renewals, policy changes, and service requests, while identifying coverage gaps and recommending additional protection that benefits both the customer and the agency. Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process. What Youll Do Communicate with existing customers regarding renewals, coverage questions, and policy updates Deliver calm, professional service during billing, policy, and claims-related conversations Conduct proactive account reviews and assist with endorsements, changes, and updates Identify coverage gaps and pivot service conversations into in-book sales opportunities Recommend additional products using a needs-based, customer-first approach Meet established monthly in-book sales goals while maintaining service quality Maintain accurate documentation of all customer interactions and follow-up activity Collaborate with team members to support retention, service standards, and growth objectives What Were Looking For Strong service mindset with the ability to confidently transition into sales conversations Proven relationship-building and customer communication skills Comfort being accountable to monthly sales and retention goals Excellent problem-solving skills and follow-through Detail-oriented with a strong focus on customer experience Ability to work in a fast-paced, client-focused environment Prior experience in customer service, account management, or insurance preferred Full licensing required: Property & Casualty and Life & Health Property & Casualty must be obtained prior to Day 1 start (support provided) Why Join the MacDonald Agency Competitive base salary plus commission and performance incentives Licensing guidance and support to help you start strong Ongoing training and professional development Clear expectations and measurable monthly goals Supportive team culture focused on service, accountability, and growth Long-term career opportunities within a stable, growing agency Ready to Grow Through Service and Sales? If you take pride in delivering excellent service and are motivated to grow through meaningful, in-book sales conversations, wed love to hear from you. Apply today to join the Meghan MacDonald State Farm Agency.

This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role. ESSENTIAL DUTIES AND RESPONSIBILITIES * Providing remote application and customer support to end-users of the cloud-based proprietary software. * Assisting users with error messages and notifying development of issues when necessary. * Instructing users on the proper use of the software via telephone, screenshare, and email. * Independently trouble shoot software to identify bugs and errors. * Following up with development and users to ensure each case is closed in a timely manner. * Meet department attendance requirements, including being prompt and available during scheduled shift. * Ability to meet multiple deadlines in a fast-paced environment. * Perform similar job-related duties and projects as assigned. * Support parent company's sales staff when questions or issues arise. * Learn and maintain familiarity with CMS compliance and protocol.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: * Medical, Dental & Vision Insurance * 6% 401k Match * Paid Holidays & Vacation * Paid Sick, Short/Long Term Disability * Tuition Reimbursement * Employee Assistance Program * Maternity/Paternity Leave * Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law. All done! Your application has been successfully submitted! Other jobs

$14.25/hour. Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm. The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles. Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner. Ensure guest information is entered accurately. Enter and maintain credit card details in a secure and confidential process. Make people happy by providing memorable service that builds long-lasting relationships. Identify the needs of the guest, clarify information, and provide solutions to their problems. Maintain a positive and approachable attitude that fosters a welcoming environment for everyone. Some of our amazing perks and benefits: Fosters a healthy work-life balance Complimentary tickets for friends and family Office incentives Discounts on park food and merchandise Discounts on local businesses and attractions Employee events and gatherings Paid training and free uniforms provided Responsibilities: Make our guests happy by delivering memorable experiences and helping them create lifelong memories. Gain skills, knowledge and experience that will benefit your future. Qualifications: Ability to provide exceptional customer service with a passion to help guests from all over the world. Excellent communication and active listening skills. Must be able to multi-task and work in a loud, fast-paced environment. Self-starter and ability to work efficiently with minimal supervision. Must maintain professionalism and confidentiality. Open availability to include working weekends, nights, and holidays. Must have computer literacy and ability to type a minimum of 25 wpm. Experience with general office environment. Must be 18+ years of age. Preferred experience in a resort, call center or an attraction setting. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law