Customer service advocate jobs in Michigan

Customer Support Specialist Pay: $23 per hour W2 Contract: 5 Months (Feb - May) We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby. This role is dedicated to educating customers on how to download and use our company mobile app for making payments. The consultant will provide hands-on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption. Key Responsibilities Greet customers in the payment office lobby and provide friendly, personalized assistance. Demonstrate how to download and install the company's mobile app on customer devices. Guide customers through the process of making a payment using the app. Guide customers through the process of making a payment using the website via materials provided. Explain the benefits of digital payments, including security, convenience, and speed. Troubleshoot basic app-related issues. Track and report daily interactions and adoption metrics to management. Collaborate with internal teams to share customer feedback and identify barriers to adoption. Maintain a professional and approachable presence to ensure a positive customer experience. Qualifications Education: High school diploma or equivalent; additional training in customer service or technology is a plus. Experience: 1-2 years in customer service, retail, or a similar role involving direct customer interaction. Familiarity with mobile apps and basic troubleshooting. Strong communication and interpersonal skills. Ability to explain technical concepts in simple, clear language. Comfortable working in a fast-paced, customer-facing environment. Preferred Skills Experience in digital adoption or technology support. Basic understanding of payment systems and mobile applications. Bilingual skills are a plus

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

Duration: Contract Until May 28th 2026 (with a possibility of extension) We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby. This role focuses on educating customers on how to download, access, and use the company's mobile app and website to make payments. The Customer Support Specialist will provide hands-on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption. Key Responsibilities: Greet customers in the payment office lobby and provide friendly, personalized assistance. Demonstrate how to download and install the company's mobile app on customer devices. Guide customers step-by-step through the process of making payments using the mobile app. Assist customers with making payments through the company website using provided materials. Explain the benefits of digital payment options, including security, convenience, and speed. Troubleshoot basic mobile app and website-related issues. Track and report daily customer interactions and digital adoption metrics to management. Collaborate with internal teams to share customer feedback and identify barriers to adoption. Maintain a professional, approachable presence to ensure a positive customer experience. Experience Required: 1-2 years of experience in customer service, retail, or a similar customer-facing role. Familiarity with mobile applications and basic technical troubleshooting. Strong communication and interpersonal skills. Ability to explain technical concepts in clear, simple language. Comfortable working in a fast-paced, customer-facing environment. Qualifications Required: High school diploma or equivalent required. Additional training in customer service, technology, or related fields is a plus. Preferred Skills: Experience supporting digital adoption or providing technology assistance. Basic understanding of payment systems and mobile applications. Bilingual skills are a plus.

Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs. Responsibilities: Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies Assist clients with policy changes, coverage questions, billing inquiries, and claims support Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards Identify opportunities to enhance coverage or improve client satisfaction through proactive service Collaborate with team members to ensure a seamless customer experience Qualifications: 2+ years of experience in personal insurance customer service Strong interpersonal and communication skills, both written and verbal Excellent organizational and problem-solving abilities Demonstrated commitment to customer satisfaction and relationship building Comfortable using modern technology and insurance management systems Able to manage multiple tasks efficiently and independently Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan. Good luck, we look forward to reviewing your application! Your friends at Axios Professional Recruitment

Site Customer Service Representative I | Ann Arbor, MI (Hybrid) We're looking for a Site Customer Service Representative I to join our Ann Arbor team. If you have experience in customer service or call center operations and enjoy helping people solve problems, this is a great opportunity to grow your career. This is a 5+ month contract with a high possibility of extensions and potential conversion to full-time. What You'll Do: Answer and manage incoming calls from employees, the public, and law enforcement Work with claims adjusters and the Casualty Claims department Coordinate repairs and roadside assistance for company equipment (trucks, trailers, dollies) Perform clerical tasks including data entry, invoice payment, and training new team members Collaborate with managers, executives, and other departments Follow directions, stay productive, and remain flexible in a fast-paced environment Support the team to ensure excellent customer service What You Bring: 2+ years of experience in customer service, preferably in a call center Excellent typing and 10-key skills Proficiency with Microsoft Office applications Ability to work independently and as part of a team Flexible to work a variety of shifts, including days, evenings, nights, and weekends Reliable, customer-focused, and ready to contribute to a team-oriented environment Shift: Tuesday-Saturday, 5:00 AM - 1:30 PM 📍 Location: Ann Arbor, MI (Hybrid) 💵 Pay: $18-$20/hour W2 If you have an interest in the Customer Service Representative, please apply now! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.

Gulla CPA is a rapidly growing CPA and advisory firm seeking a dedicated Client Relations Specialist to support firm operations, tax workflows, and client coordination. This role is essential in ensuring smooth communication, accurate information flow, and efficient tax processing so our CPAs and specialists can stay focused on high-level client work. The Client Relations Specialist plays a key role in maintaining workflow quality and keeping engagements on track from the moment a client submits documents to the final e-filing of tax returns. Role Summary The Client Relations Specialist manages client onboarding, tax processes, client communication, and firm technology to ensure that every engagement moves smoothly from start to finish. This role requires attention to detail, strong communication, and the ability to coordinate across multiple teams while maintaining compliance and accuracy. Key Responsibilities 1. Client Coordination and Information Gathering Communicate with clients to collect required tax and accounting documents Review submissions for completeness and accuracy before sending to the professional team Guide clients through secure document upload and electronic signature steps Track client responses and follow up to prevent bottlenecks or workflow delays 2. Tax Process and Workflow Support Stay fully knowledgeable about the firm's tax process, deadlines, and compliance requirements Work closely with tax preparers, reviewers, and partners to keep engagements on schedule Monitor workflow systems to ensure tasks progress from preparation → review → delivery Organize and maintain engagement files for audit readiness and team reference 3. Technology and Systems Management Maintain strong working knowledge of firm tools including: CCH Axcess AssureSign QuickBooks Online Other systems used for tax and accounting processes Ensure proper data entry and accurate digital records Support team members with basic system or client delivery issues Maintain updated templates, checklists, and digital filing structures 4. Finalization and E-Filing Confirm receipt of all required signatures and payments before finalizing returns E-file federal and state tax returns accurately and track acknowledgment receipts Save final signed copies, payment records, and e-file acknowledgments in secure storage Verify all deliverables are complete and filed according to firm policy Qualifications Experience in a tax, accounting, admin, or operations environment Strong organizational skills and attention to detail Excellent written and verbal communication skills Ability to manage multiple deadlines and follow structured processes Comfortable working with technology, digital workflows, and client portals Familiarity with CCH Axcess, AssureSign, QuickBooks Online, or similar systems (preferred) Ability to work independently while supporting a fast-growing team What We're Looking For A proactive problem-solver who keeps work moving Someone who values accuracy and organization A strong communicator who can coordinate between clients and internal teams A reliable team member who thrives in a growing, systems-driven firm What We Offer A role where your work makes a real impact on the success of the firm A collaborative culture that values reliability, initiative, and growth Competitive compensation based on experience PTO, holidays, 401(k), and health insurance for full-time employees A chance to grow alongside a firm that's scaling nationally Who We Are at Gulla CPAs & Advisors Since 2019, Gulla CPA has grown from a humble local firm to a trusted financial partner serving business owners across the U.S. and internationally. Our Mission: To empower business owners with financial clarity and proactive strategies so they can take control of their financial journey. We're a dynamic CPA and advisory firm offering: Accounting Tax Compliance Tax Advisory & Consulting Fractional CFO Services Ready to be the person who keeps everything running smoothly? Apply today and help us build something extraordinary.

Job Title: Customs Brokerage Operations Supervisor DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at ************************************************* We have an outstanding career opportunity for a US Customs Brokerage Operations Supervisor focusing on the day-to-day operational management in our Port Huron, Michigan location. Job Purpose: Coordinate customs and trade compliance plans and processes to provide clearance of freight documentation through the relevant customs authorities, work with customers to guide and advise on customs regulation qualifications in line with business strategy and objectives, corporate guidelines and policies Key Responsibilities: Coordinate customs and trade compliance plans and processes to optimize service and cost performance in the customs clearance activities Coach and guide the team for execution of day-to-day tasks and activities and meet work schedules and targets Conduct research, identify and get permits, licenses, certificates and authorizations required for customs clearance Monitor preparation of customs declarations and other required documents describing goods and materials being shipped Process, handle and distribute all required export/ import documents in the shipping area in a timely and efficient manner and according to regulations and internal procedures Review shipped items and shipping validity dates as well as debits and duties / tariffs at government institutions Update self on shipment status in the export/ import area and during transport, and take actions for resolution of incidents Meet customer requirements, take corrective actions in case of deviations from customer requirements Maintain high standards of operational quality and ensure adherence to compliance standards, legal requirements and import/ export control legislation Work with counterparts in customs authorities and government bodies for running smooth operations and to meet regulatory compliance Highlight issues and opportunities, and execute better practices and quality standards for customs focusing on increasing effectiveness and efficiency, and controlling costs Skills/Requirements: Excellent understanding of US Customs Brokerage 2+ years of experience in related area of responsibility Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units Licensed Customs Broker (preferred, not required) Pay Range: $62,475.00 - $83,300.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Apex Systems is currently hiring for a Customer Service Rep. The ideal candidate will be responsible for handling inbound service-related calls to assist our members with their healthcare-related claims. Qualified candidates will have the following experience and skills: We are seeking dedicated and empathetic Inbound Support Specialists to join our team. The ideal candidate will be responsible for handling inbound service-related calls to assist our members with their healthcare-related claims. The specialist will provide clear and accurate information, offer guidance on claim submissions, and resolve any issues relating to members' claims. This role requires excellent communication skills, a thorough understanding of health insurance processes, and the ability to handle sensitive information. Have you ever wanted to help people live a healthy, happy life, but didn't know where to start? Our client will teach you what you need to know with skills that are transferable across the healthcare industry. Key Responsibilities: Handle inbound calls from people, customers related to their healthcare. Follow up with members on claim statuses, required documents, and any additional information needed. Assist members with claims status, submitting required documents. Provide detailed explanations of claims decisions and necessary next steps. Guide members through the process of submitting claims and appeals. Deliver exceptional customer service by actively listening to members' needs and concerns. Address and resolve member inquiries in a timely and professional manner. Ensure members feel supported and informed throughout their claims process. Accurately document all client interactions and updates in the company's CRM system. Prepare and maintain reports on call outcomes and client feedback. Follow up on unresolved issues and ensure they are addressed promptly. Adhere to company policies and procedures, including those related to privacy and confidentiality. Qualifications: High school diploma or equivalent required; Associate or bachelor's degree preferred. Previous experience in a call center environment, preferably in the healthcare or insurance industry. Strong customer service skills with the ability to effectively communicate and empathize with callers. Excellent problem-solving skills and attention to detail. Proficiency in using computer systems and navigating multiple software applications simultaneously. Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively. Knowledge of health insurance terminology, claims processing procedures and regulatory requirements is a plus. Flexibility to work evenings, weekends, and holidays as needed. If you are interested, please apply here or email an updated copy of your resume to **************************** Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline. ROLE OVERVIEW: What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we'll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles. Your road to VIOC doesn't require previous automotive experience. Through our award-winning training program, we'll teach you how to: Change oil Check and refill fluids Rotate tires Test and replace batteries Inspect and replace lights and wipers Perform an 18-point maintenance check And other preventive maintenance services BENEFITS: What you'll gain to fuel your goals We're committed to putting our people first in every way possible. That's why we offer a variety of benefits* to help you navigate and advance a better future. Here's a look at some of our unique benefits: Compensation : Compensation: $17 per hour weekly pay. Career Acceleration : Hands-on training for the potential to become a Service Center Manager within 18-24 months. Debt-Free Education : 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters. Life Balance : No late-night hours, holidays off, paid time-off availability, and back-up child and elder care. Health Benefits : Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions. Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues. Employee Perks : Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%. QUALIFICATIONS: What you'll need to keep moving forward From day one, you'll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning-and we'll help you every step of the way. We seek team members with: Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays) An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team English fluency in reading, writing, and speaking We expect you can: Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Crouch, bend, twist, and work with your hands above your head Be comfortable working in a non-climate-controlled environment Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that's willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself-bring what drives you. *Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ***************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. d24ad0b8-823f-4e68-a892-2986ccdf7392

Job Title : Teamcenter Change Coordinator. Work location: Detroit MI (flexible to commute to Auburn Hills if required) Duration : Contract Experience: MIN 4yrs Role description: Oversee product release/change processes within Teamcenter. Provide input during Kick Off Meeting to help define requirements and reinforce the change management process. Create the routings of engineering changes within Teamcenter. Maintain tracking and expediting changes to meet program timing requirements. Complete final review of changes and DR creation within Teamcenter. Maintain Program Matrix for approval routings based on roles and responsibilities. Update non-CAD BOM's in Teamcenter. Contact plant change coordinator to begin CI process Release specifications as CAD Designer role in Teamcenter. Create new or update existing specifications per approved workflow process. Support the drawing priority reviews with Teamcenter status data and dates.

Job Description Customer Relations Specialist (CRS) Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number. #hc215398

Customer Relations Specialist (CRS) Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number.

Job Description Pets 'n' Things at 541 E. Michigan Ave. in Saline, Michigan is looking for a friendly, pet-loving customer service associate to join our team. Our ideal candidate is attentive, motivated, and engaged. We have a part-time position with 15-30 hours available with. Weekend availability is necessary. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Clean work area as needed to maintain a tidy work environment Provide daily care to the animals Qualifications Friendly attitude when dealing with guests and co-workers Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers Dog, cat, & exotic pet experience preferred, but not required We are looking forward to receiving your application! Thank you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Customer Relations Specialist Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Compensation: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number.

Job Description Customer Relations Specialist Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number. #hc215399

Customer Relations Specialist Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number.

Job Description Customer Relations Specialist (CRS) Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number. #hc213886