Service Planning Agent
Customer service advocate job in Oklahoma City, OK
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Customer Service Specialist
Customer service advocate job in Edmond, OK
Temporary Customer Service Specialist
Compensation: $20/hour, depending on experience
Inceed has partnered with a great company to help find a skilled Customer Service Specialist to join their team until March 2026!
Join an innovative team focused on electronic banking services. This role is essential to managing online banking and vendor relationships. The opportunity is open due to increased demand for electronic services. Be part of a dynamic environment where your skills will make a difference!
Key Responsibilities & Duties:
Manage online banking and electronic service functions
Assist borrowers and branches with password resets
Build and approve new vendors within management framework
Post reports for online banking and vendor management
Provide excellent customer service to borrowers and branches
Required Qualifications & Experience:
1-2 years of customer service experience
Proficient in Microsoft Office Suite
Strong communication skills
Ability to conduct data entry and type efficiently
Nice to Have Skills & Experience:
Online cash management skills
Familiarity with electronic banking products
Knowledge of ACH rules and regulations
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
If you are interested in learning more about the Customer Service Specialist opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Support Representative
Customer service advocate job in Oklahoma City, OK
Must Haves:
Basic computer skills - Understanding of Microsoft Office Suite
2+ years of Customer Service experience and/or Sales experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Plusses:
Retail experience
Microsoft Excel
Logistics experience/supply chain experience
Experience with FedEx, UPS, USPS, etc.
Day to Day:
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated.
Reservations Agent
Customer service advocate job in Oklahoma City, OK
Role: Reservations Agent/ Call Center Agent / Customer Service Representative (Reservation / Travel)
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
About company:
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT's global footprint consists of 30 delivery centers
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.
Training Pay Structure
Training Period: $16.00/hr
Post-Training: Increase to $17.00/hr
After 90 Days of Employment: Increase to $17.50/hr
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
CSA Representative - TVC Pro - Driver
Customer service advocate job in Oklahoma City, OK
TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits:
*
Fuel Your Growth with Love's - company funded tuition assistance
* Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *
Welcome to TVC Pro Driver: The CSA Representative will be responsible for opening Data Q challenge cases and monitoring the progress of those cases. Representative will also be responsible for contacting courts for final dispositions to help aid in the challenges. The representative will also be responsible for creating Data Reviews for large and small fleets to help maintain their safety score.
Job Functions:
Provide the best possible customer service for members, attorneys, and associates by processing documents correctly
Obtain specific information from legal documentation and input it into the computer system
Properly complete various forms of paperwork
Precisely note member files in the computer system
Perform DataQ challenges
Create closing letters
Create Data Reviews
Clearly communicate with Fleet Safety Directors and other personnel
Communicate with courts, officers, and investigators as necessary
Maintain proper records of attendance by correctly using the Paycom system
All other duties as assigned and required
Experience and Qualifications:
High School Diploma (or GED) required
2 years office environment preferred
Must be able to type at least 35 WPM
Must be able to operate a computer, use the internet and be familiar with 10-key
Familiarity with Microsoft Office
Excellent verbal and written (both typed and handwritten) communication
Highly self-motivated and results oriented
Ability to perform in a high-energy, dynamic and team-oriented environment
Required to sit for extended periods of time at a desk
Location:
In office: 14313 N. May Avenue, Oklahoma City, Ok, 73134
Work Schedule:
Monday- Friday 8-5. Schedule is flexible.
Remote with one in-office day each month
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Corporate
Customer Service Agent Part Time
Customer service advocate job in Oklahoma City, OK
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
**What you'll do**
+ **These are the essential functions of the job** _This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Issue, reissue and refund passenger tickets
+ Book, ticket and confirm flight reservations
+ Rebook passengers on oversold flights and during irregular operations
+ Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
+ Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
+ Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
+ Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
+ Operate jetways/bridges for purposes of boarding and deplaning passengers
+ Make boarding and departure gate announcements
+ Deliver domestic/international flight documents
+ Perform passenger service flight close-out procedures
+ Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
+ Maintain timeline of flight boarding process
+ Perform customer service on the job training
+ Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
+ Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
+ Queue lines at ticket counter kiosks and ticket counters
+ Clear/verify international documents at kiosk in the ticket counter area and activation stations
+ Accept and activate passengers' self-tagged bags at activation stations
+ Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
+ Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
+ Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
+ Respond and assist during security and/or emergency situations
+ Provide connecting passengers with gate information
+ Provide quality customer service in a professional manner and in accordance with American's guidelines.
+ Adhere to company policies, procedures, and performance standards.
+ Complete job-relevant trainings
+ Adhere to government regulations (e.g. DOT, FAA, TSA)
+ Use multiple internal resources/systems including during customer interactions
+ Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
**Depending on your airport size, you may also do the following:**
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED or international equivalent
+ Bilingual language skills required in some locations
+ Applicable valid driver's license as required by local authorities
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
+ Must be authorized to work in the U.S.
**Preferred Qualifications- Education & Prior Job Experience**
+ Working knowledge of Sabre or any other Passenger Service System
+ Previous face to face Customer Service experience
+ Working in a fast pace environment
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
CUSTOMER SUPPORT-SHOWROOM CONSULTANT
Customer service advocate job in Edmond, OK
Job DescriptionDescription:
We are seeking a friendly, customer-focused Showroom Consultant to join our team. This entry-level position is perfect for someone with a passion for helping customers, a keen eye for design, and excellent communication skills. As a Showroom Consultant, you will assist customers in selecting bathtubs, process orders, and provide outstanding service both in person and through phone and email correspondence.
Key Responsibilities:
Greet and assist customers upon arrival at the showroom.
Help customers select bathtubs and bathroom fixtures based on their needs and preferences.
Provide product knowledge and recommendations to enhance customer experience.
Process orders accurately and efficiently.
Answer incoming calls from our national phone queue and assist customers with inquiries, product information, and order support.
Monitor and respond to customer inquiries from our national email queue, providing timely and helpful responses.
Provide professional and consistent service whether interacting in person, over the phone, or online.
Maintain a clean, organized, and welcoming showroom environment.
Work collaboratively with the sales and operations teams to ensure seamless service.
Handle any additional customer service or administrative duties as needed.
Requirements:
Qualifications & Skills:
Customer-focused, friendly, and confident demeanor.
Strong communication skills (both written and verbal).
Ability to engage customers and guide them through product selections.
Strong attention to detail and organizational skills.
Basic computer proficiency and comfort using email and phone systems.
Prior customer-facing experience preferred.
Ability to manage multiple priorities and provide excellent service across different channels.
Professional presence and positive attitude.
Customer Success Analyst, POS Retention
Customer service advocate job in Oklahoma City, OK
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary
The Customer Success Analyst role aims to serve entrepreneurs by providing customer experiences that extend mutually profitable relationships. The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships.
What will you be doing?
Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs
Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships
Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio
Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential
Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc. whether from internal or external customers
Stays current on Global Payments POS products, services and important industry changes in order to assign appropriate solutions to client requests
Identifies product offerings for existing clients
Places proactive outreach to newly assigned accounts to establish a relationship
Answers inbound calls from customers and resolves inquiry.
Manages and resolves client complaints, providing excellent service and follow-up
Ensures alignment with sales or service teams to ensure customer satisfaction
Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership
Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions
Display a commitment to receive necessary coaching for continuous improvement and team development
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ******************.
Auto-ApplyCustomer Relations Specialist
Customer service advocate job in Oklahoma City, OK
Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions.
At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction.
Job Description
We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us.
Entry-Level Customer Relations Specialist Responsibilities:
Learn and master all client product knowledge and be able to answer consumer questions effectively.
Present product and service packages to consumers representing our client's brand in a professional and curious manner
Qualify consumers for sales promotions and close every sale with confidence
Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly
Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations.
Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction.
Qualifications
Requirements of the Entry-Level Customer Relations Specialist:
Impeccable communication and public speaking abilities
Must possess a competitive nature and drive to excel
Ability to work in a team-based environment and individually with little or no supervision
Ability to overturn objections and utilize negotiation tactics
Proven ability to persuade consumers and close sales
6 months-3 years of experience in a customer-facing, sales, or customer service environment
Additional Information
Growth Opportunity & Benefits We Offer Every Sales Assistant:
Individualized training for those with little or no experience
Competitive compensation, bonuses, and incentives
Virtual networking events
Yearly company-paid retreats
We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.
Customer Service Professional
Customer service advocate job in Edmond, OK
Job DescriptionBenefits/Perks
Flexible Schedules
Competitive Compensation
Careers Growth Opportunities
For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand behind our work.
We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value.
Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Job Summary
Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads.
Responsibilities
Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.
Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer
Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail.
Qualifications
A high school diploma or general education degree (GED) required
Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred
Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience
Minimum typing skills 45 WPM.
Part-Time Customer Service Based Agent
Customer service advocate job in Oklahoma City, OK
This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customer service representative answers telephone calls and responds to member facing chats to provide information regarding our company, research members online issues, provide assistance with website navigation, use problem solving skills, and advocate for members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain.
Tasks and responsibilities:
Answer a high volume of incoming phone calls and/or member facing chats
Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries
Consider and offer compensations as necessary
Operate as the liaison between customers, vendors, buying and operations staff
Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Uses problem solving and critical thinking skills to resolve order/product/delivery issues
Required skills, abilities, and certifications:
Education/Training: High School Diploma or GED preferred
Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
Experience: Previous customer service experience preferred
Knowledge/Skills: Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required
Must be able to work a flexible schedule including weekends and split days off
Recommended skills, abilities, and certifications
Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through.
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Ability to demonstrate learning and decision making skills
Strong time management skills
Bilingual capabilities a plus
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Disability accommodations
Inclusive of minority and disadvantaged groups
LGBTQ+ friendly workplace
Age-inclusive
Diversity and inclusion training or programs
Paid time off
Job Type: Part-time
Pay: $18.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
E-commerce Customer Service Agent
Customer service advocate job in Oklahoma City, OK
Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative.
E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.
This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Job responsibilities include and are not limited to;
* Processing all internet orders from our many customers platforms
* Responding to customer emails in a timely and professional manner
* Answering all incoming phone calls, processing phone orders and providing customer service resolution
* Performs quality control checks on all orders fulfilled
* Handle returns
* Fraud detection and prevention
* Taking on related projects assigned by Management and following through accordingly
Job Requirements:
* Excellent written and verbal communication
* Exceptional organizational skills
* Proficiency in Microsoft Office with ability to learn new systems and programs quickly
Compensation & Benefits:
* Monday - Friday, 8 am - 5:0 pm, No weekends
* Air-Conditioned environment
* Exciting and casual work environment
* $15.00 to $17.00 per hour
Group 1 Automotive, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! Apply today or refer a qualified friend.
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
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E-commerce Customer Service Agent
Customer service advocate job in Oklahoma City, OK
Bob Howard Parts Distribution Center is part of the fast growing
Group 1 Automotive
, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative.
E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.
This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Job responsibilities include and are not limited to;
Processing all internet orders from our many customers platforms
Responding to customer emails in a timely and professional manner
Answering all incoming phone calls, processing phone orders and providing customer service resolution
Performs quality control checks on all orders fulfilled
Handle returns
Fraud detection and prevention
Taking on related projects assigned by Management and following through accordingly
Job Requirements:
Excellent written and verbal communication
Exceptional organizational skills
Proficiency in Microsoft Office with ability to learn new systems and programs quickly
Compensation & Benefits:
Monday - Friday, 8 am - 5:0 pm, No weekends
Air-Conditioned environment
Exciting and casual work environment
$15.00 to $17.00 per hour
Group 1 Automotive, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.
Auto-ApplyProfessional Services Veterinarian Tulsa OK
Customer service advocate job in Oklahoma City, OK
Professional Services Veterinarian
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This position can be based in Tulsa or Oklahoma City, OK
In this role you will:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Perform other duties as assigned.
What you will need to succeed:
DVM degree or equivalent.
Advanced degree or board certification preferred.
Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
Licensed to practice in at least one state a plus.
Solid knowledge of current topics and issues in clinical veterinary medicine.
Strong business acumen, including specific knowledge of products and services sold.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customer service and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers, and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
Have a service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
Company vehicle provided
Hold a valid driver's license
Extended hours may be required.
This position can be based in Tulsa or Oklahoma City, OK
What you can expect from us:
Annual Salary $140,000-160,000 based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
Auto-ApplyCustodial Services Specialist (Oklahoma City, Ok)
Customer service advocate job in Oklahoma City, OK
START YOUR CAREER WHILE SAVING LIVES
Pay: $14.00-$17.00 an hour based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!
Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.
Days: Monday through Friday
Hours: 9:00 a.m. to 6:00 p.m.
Position:
The Custodial Services Specialist is responsible for the performance of Environmental services required in the care of Our Blood Institute facilities.
Qualifications:
Several years of hands-on housekeeping experience, preferably in a medical setting
Excellent customer service skills
Must be dependable, responsible, honest, fair and be able to perform under stress
Good communication skills; both oral and written
Primary Responsibilities:
Maintain the cleanliness of assigned OBI facilities
Perform Environmental Services, to including but not limited to, cleaning restrooms, Cleaning common areas, dusting offices, and cleaning break rooms
Perform tasks associated with the work order requests as assigned by the supervisor
Emptying waste containers (including bio-hazardous waste)
Operate Housekeeping Equipment (Buffers, Hard Floor & Carpet Machines)
Shampoo carpets and maintain all other floors
Perform all other duties as assigned
Click the link below to learn fun facts about working for Our Blood Institute!
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BMW Post-Sales Customer Support - BMW Genius
Customer service advocate job in Edmond, OK
The Leadership Team at Cooper Auto Group seeks driven and diverse candidates who thrive in a culture of empowerment and continuous improvement. Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We're a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.
If you're ready to be a part of an exciting team that's committed to your success, then we encourage you to continue with this job application. You'll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!
Job Description
2024 USA Today Top Workplace!
The BMW Genius is a post-sale customer engagement specialist and technical product expert. The purpose is to provide value added service by informing and providing ongoing technical support in order to delight our customers throughout their ownership experience. Responsibilities include but not limited to:
Enhance sales process by providing extraordinary ownership experience during and after delivery helping clients better understand the operation and benefits of BMW technology.
Demonstrate features of the vehicle and customize settings to customer preferences and needs.
Acquire and maintain complete product knowledge on all models while understanding competitor features.
Follow up with clients as necessary focusing on customer retention and schedule follow up appointments as needed.
Test drive vehicles for better product understanding and/or to demonstrate vehicle features relevant to client wants and needs.
Stay current on BMW certification and training by participating in educational and development programs on and off site.
Establish ongoing consultative relationship with clients by being available during business hours to answer questions. May require driving to client location during business hours.
Qualifications
Focused on customer experience and retention.
Excellent verbal and written communication skills. Proficient with email and texting. Affinity for technology.
Comfortable in interacting with clients via phone and in-person.
High school diploma or equivalent required.
Previous experience as a BMW Genius, Product Specialist, Delivery Coordinator preferred.
Hospitality, technical customer support and/or consumer electronics experience is a plus.
Knowledge of appropriate CRM software.
Valid driver license required. Must maintain insurability status by Company's insurance provider.
Additional Information
Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts
Cooper Auto Group
is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
211 Call Specialist
Customer service advocate job in Oklahoma City, OK
Full-time Description
Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database.
JOB RESPONSIBILITIES:
Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice.
Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.
Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.
Identify and reflect the feelings of all contacts.
Identify line of business and log accordingly.
Assess contact's needs or situation using pertinent questions and follow protocol.
Provide appropriate screenings for specialized programs or appointment setting.
Advocate for clients when appropriate.
Complete assessments for clients in high-risk situations.
Access 2-1-1 database for resources and appropriately refer contacts.
Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.
Maintain accurate data collection on all contacts in the appropriate database.
Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously.
Complete all training for new programs and services related to 2-1-1 and providing feedback as needed.
Actively participate with the team as needed.
Ability to work alternative schedules.
Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules.
Ability to handle and manage stress due to scope and type of calls/texts that may be received.
Requirements
High school diploma/GED required
Bachelor's degree in social work, sociology or related field preferred.
One-year experience in contact center, crisis hotline or information and referral service preferred.
Equivalent combination of education and experience will be considered
Bilingual in English and Spanish preferred.
REQUIRED SKILLS AND ABILITIES:
Ability to effectively assess client needs and show sensitivity to issues presented by contacts.
Excellent communication skills
Excellent computer literacy
Self-starter
Effective time management
Ability to work in a high paced contact center.
Ability to work in multiple client management databases.
Proficiency in Microsoft Office products such as Outlook, required.
Access or other relational database experience, helpful.
Demonstrated knowledge of health and human services desired.
AIRS or AAS certification preferred. Must achieve AIRS or CRS certification within 3 years of becoming eligible.
Physically able to lift 20 pounds, bend/stoop
Sit for long periods of time and talk on the telephone
Salary Description $13.00 to $14.00 per hour depending on experience
Correspondence Rep
Customer service advocate job in Oklahoma City, OK
Job Description
Correspondence Representative
Schedule: Monday-Friday
Starting Pay:$15/hour
The Correspondence Representative plays a key role in supporting the daily operations of a medical billing department by accurately reviewing, routing, and processing incoming correspondence. This position ensures timely handling of documents, clear communication between departments, and accurate updates to patient records and billing systems.
Key Responsibilities
Open, sort, and process all incoming physical and electronic mail.
Review incoming correspondence to determine appropriate next steps and route items to the correct department for follow-up.
Fulfill requests for billing statements and medical records in accordance with company procedures and confidentiality guidelines.
Update patient demographic information in the billing system to ensure accuracy and completeness.
Verify patient insurance eligibility using designated online portals and resources.
Retrieve Explanation of Benefits (EOBs) from provided websites for billing and documentation purposes.
Identify, document, and assist in resolving patient billing concerns in a professional and timely manner.
Qualifications
Prior administrative, billing, or healthcare office experience preferred.
Strong attention to detail and organizational skills.
Ability to read, interpret, and route correspondence accurately.
Excellent communication and customer service abilities.
Proficiency with computer systems and comfort navigating multiple websites.
Commitment to maintaining confidentiality and handling sensitive information appropriately.
#HP
TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER
See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter.Please visit the Career Centeron our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!
* Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
* Maintain files and control records to show correspondence activities.
* Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
* Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
* Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
* Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
* Compile data from records to prepare periodic reports.
* Route correspondence to other departments for reply.
* Present clear and concise explanations of governing rules and regulations.
* Process orders for goods requested in correspondence.
* Compose correspondence requesting medical information and records.
* Ensure that money collected is properly recorded and secured.
* Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
* Compute costs of records furnished to requesters, and write letters to obtain payment.
* Obtain written authorization to access required medical information.
* Compile data pertinent to manufacture of special products for customers.
* Complete form letters in response to requests or problems identified by correspondence.
* Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
* Confer with company personnel regarding feasibility of complying with writers' requests.
* Type acknowledgment letters to persons sending correspondence.
* Prepare records for shipment by certified mail.
* Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
Resolutions Specialist - Onsite Position, Bilingual Preferred
Customer service advocate job in Oklahoma City, OK
ABOUT US: Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.
At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.
ABOUT YOU:
You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.
Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.
VISIT:
* okcu.org
* facebook.com/OklahomasCU
* instagram.com/oklahomascreditunion
* linkedin.com/company/oklahomascu
* twitter.com/OklahomasCU
* youtube.com/user/MyOECU
This position is located in our phone center at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.
ESSENTIAL FUNCTIONS:
* Provide outstanding member service and contribute to overall team effort.
* Fully understand and actively assist members in using credit union products and services.
* Contact delinquent accounts to request payment, record promises on accounts and schedule follow-up contact.
* Notify co-signers of delinquent accounts according to due dates.
* Initiate appropriate follow-up action on mail retuned as undeliverable.
* Prepare correspondence on delinquent accounts that require special handling.
* Skip-trace accounts according to established practices.
* Research disputed delinquent account balances; correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.
* Refer additional products and services as appropriate.
* Ensure confidentiality regarding member transactions and information.
* Ensure compliance with all credit union policies and procedures.
EDUCATION AND EXPERIENCE:
* High school diploma or equivalent.
* Customer service experience.
* Six months of related experience and/or training; or equivalent combination of education and experience.
* Multi-lingual capabilities to include Spanish preferred.
BENEFITS FOR FULL-TIME EMPLOYEES:
* Employee medical coverage 90% paid by OKCU
* Employee dental, vision and life insurance paid by OKCU
* Tuition reimbursement program
BENEFITS FOR ALL ELIGIBLE EMPLOYEES:
* 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
* Volunteer opportunities to serve the community
* Gym membership reimbursement
* Comprehensive training opportunities
* And much more
Oklahoma's Credit Union is an EEO/AAP employer.
Customer Relations Specialist
Customer service advocate job in Oklahoma City, OK
Beyond Acquisitions is a leading marketing and sales company within the Oklahoma City Metro Area! Each member of our company's ultimate goal is to manage the account that they are working alongside. Therefore, we provide our clientele with the very best personnel. Each of our team members are highly motivated to deliver a personal representation explicitly catered to meet the needs of that account. We aim to provide our prestigious clientele the very best in marketing, sales and promotions.
At Beyond Acquisitions, we bridge the gap between traditional marketing and training methods for clients with a modern corporate landscape. Due to our success over the past few years with our Telecommunications clients, we have officially surpassed sales and expansion expectations. In addition, with our innovative strategies of bringing our client's brand stories to life, we have seen a significant increase in revenue and customer satisfaction.
Job Description
We are looking for driven, career-oriented individuals to fill the role of our Entry-Level Customer Relations Specialist. The Entry-Level Customer Relations Specialist is a critical component of our Sales Team here at Beyond and will receive individualized training from the ground up. This individual will report directly to the Sales Manager regarding new customer sales, lead generation, and sales goals. We are looking for someone who can step in at the initial Entry-Level position, master the basics, and then receive continued development to grow towards more leadership roles in the future with us.
Entry-Level Customer Relations Specialist Responsibilities:
Learn and master all client product knowledge and be able to answer consumer questions effectively.
Present product and service packages to consumers representing our client's brand in a professional and curious manner
Qualify consumers for sales promotions and close every sale with confidence
Manage provided sales territory efficiently by maximizing each warm lead provided and following up with potential new clients regularly
Work with experienced Sales Team leaders to pick up on best sales practices and implement them into daily operations.
Work daily with other Sales Assistants to establish sales goals and identify areas to increase customer satisfaction.
Qualifications
Requirements of the Entry-Level Customer Relations Specialist:
Impeccable communication and public speaking abilities
Must possess a competitive nature and drive to excel
Ability to work in a team-based environment and individually with little or no supervision
Ability to overturn objections and utilize negotiation tactics
Proven ability to persuade consumers and close sales
6 months-3 years of experience in a customer-facing, sales, or customer service environment
Additional Information
Growth Opportunity & Benefits We Offer Every Sales Assistant:
Individualized training for those with little or no experience
Competitive compensation, bonuses, and incentives
Virtual networking events
Yearly company-paid retreats
We're not looking for someone to stay stagnant in the Entry-Level role. Instead, we are looking to provide that continuous training opportunity, so our Customer Relations Specialist can grow at their own pace, without any restrictions.