Customer service advocate jobs in New York

Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables. About the Role At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you'll handle inbound calls related to our storage facilities and campgrounds-whether you're providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We'll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don't need to know everything upfront-we'll teach you, and you'll become part of an industry-leading service experience. Prime Offers Medical, Dental, Vision insurance Flexible schedule On-the-job training Pad time off Referral program 401(k) matching Monthly performance-based, incentive programs Key Responsibilities Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience. Communicate clearly and professionally to ensure every guest feels valued and understood Embody company values by providing friendly, efficient support and contributing to a positive team culture Collaborate with team members and share insights to continuously improve our service offerings Respond promptly to every inbound call, treating each customer with equal importance and urgency Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience Offer knowledgeable assistance regarding services, policies, and procedures Troubleshoot and resolve customer issues, escalating complex cases as needed Maintain accurate records of customer interactions and follow-up actions Qualifications A genuine passion for hospitality and customer care Strong attention to detail with the ability to meet expectations and deadlines Ability to manage multiple tasks effectively Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests. Capability to handle sensitive and confidential information with discretion Proficiency in Microsoft Office applications and web-based tools Excellent written and verbal communication skills Comfort working both independently and as part of a team Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement A desire to grow within the company, taking pride in serving our guests Bilingual Preferred We're especially seeking individuals able to work from 1:30 pm - 10:00 pm, with opportunities to move into other shift patterns over time based on seniority and performance. Along with a competitive base salary, we offer a monthly performance-based incentive program that rewards you for delivering exceptional customer experiences. Pay Range: $20.00 per hour + Commission Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Title: Customer Service Representative Zip Code: 13057 Duration: 6 months Pay Rate: $18.00/hr. Keyword's: #EastSyracusejobs; #CustomerServiceRepresentativejobs; The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems. MAJOR DUTIES AND RESPONSIBILITIES Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems. BASIC QUALIFICATIONS High School or equivalent is preferred but not REQUIRED Ability to produce quality and professional written correspondence with customers Ability to demonstrate and perform basic math Customer service orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers Commitment to providing resolution to customer issues on the first contact Strong English comprehension and a good command of grammar

The Associate Compliance Service Specialist (ACSS) role is unique role that combines compliance functions in addition to servicing functions. This position supports the Compliance Service Specialist Team, and the Regulatory Filing team within the Compliance department to provide greater control and oversight into that function. This role allows for significant improvement in compliance targets and metrics. The role of ACSS is a hybrid role with a highly specialized skill set to bridge the gap between the Servicing Team and the Compliance Team. ACSS role is crucial to the overall success of the organization and will play a key role in supporting the Regulatory Filing team to ensure that compliance deadlines and requirements are met. Essential Functions/ Primary Responsibilities: Prepare, send, and collect state specific diligent effort forms and additional state specific forms. Manage assigned accounts and handle all aspects of the post binding workflow. Maintaining post binding files and uploads into Centralis. Reviewing outstanding subjectivity requirements and coordinating collection of outstanding subjectivities. Establish and develop solid working relationships with external retail and carrier partners. Order policies from the carriers. Follow up on outstanding policies and endorsements. Setting and following up on suspenses for cross department tasks (i.e. for AAM, AE and AM's) Review policies, binders and invoices for accuracy. Coordinate policy and binder corrections. After review, apply state required stamping language and deliver the policy to the retail partner. Completing any required carrier surplus lines forms. Willingness to be cross trained in all aspects of the department as assigned by the Director of Compliance. Other tasks and responsibilities as determined based on operational needs within the department. Knowledge, Skills, and Ability: Must obtain a Property & Casualty License within ___ days of hire date. Basic knowledge of insurance markets, rating procedures, coverages, and industry operations to effectively manage, maintain, and service assigned client and prospect. Demonstrated ability to manage multiple priorities in a high-volume position, deliver timely and accurate work products with a sense of urgency as required. Exceptional interpersonal skills, high level of emotional intelligence, and exceptional communication skills. Goal and detail oriented: sense of urgency and ability to meet client and producer expectations through well executed time management skills. Ability to utilize computer and understand functionality. Consistently increasing knowledge of available technology and amending work patterns to maximize efficiency. Knowledge and ability to perform technical tasks to expedite client service using critical thinking and analytical skills where applicable. Personal Accountability, willingness to learn and grow. Must maintain a valid driver's license or have transportation available when needed to be able to leave for calls, meetings and/or visits. Preference will be given to candidates with prior Property & Casualty experience. Working knowledge of commercial lines insurance and/or insurance licensing preferred. Previous insurance or claims experience and knowledge of Property & Casualty compliance concepts preferred. Training will be provided for the right candidate. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. High-pressure, fast-paced environment with significant telephone and personal disruption. A large number of multiple steps in a complex system performed with accuracy and speed is essential to the successful completion of tasks. Other Duties: This is intended to describe the level of work required by the person performing the work of the positions and physical requirements normal to the position. Principal duties outlined are the essential responsibilities and duties and other duties may be assigned as needs arise or as required to support principal duties. Any written contractual agreements will supersede this job description. Employees must be able to perform essential functions of the position satisfactory, if requested reasonable accommodation will be provided to enable employees with disabilities to perform essential functions of the job, absent undue hardship.

Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders. Role and Responsibilities Greet members and guests warmly, checking them in and making them feel welcome Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc. Ensure that member spaces and lobby areas are orderly and welcoming Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success Maintenance of Spring Place member database (NEXUDUS profiles) Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections. Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines. Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback. Assist with various projects and related duties as assigned Qualifications/ Skills 2+ years' relative experience in customer service A passionate team player with excellent drive, confidence and interpersonal skills. Experience with dealing with celebrities and high-profile events is useful. Ability to work effectively under time constraints and deadlines Enthusiastic, highly motivated and a proactive team player Ability to multitask, prioritize and manage time efficiently Excellent verbal and written communication skills Must be able to work in a fast-paced environment Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed) Reliable, representative, positive and enthusiastic Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY Employment Type: Contract Schedule: Monday-Friday 10:30am-7pm Pay rate: $17-$18/hr Responsibilities: Handle inbound calls from ECPs regarding lens orders, order status, tracking, remakes, and general inquiries Make outbound calls to follow up on pending jobs Manage an average call volume of approximately 8 calls per hour Provide multi-channel support (phone, email, chat, and other platforms as needed) Resolve customer issues using internal tools, business judgment, and cross-functional collaboration Escalate unresolved issues following established procedures Maintain productivity, quality, and customer satisfaction standards Communicate professionally using courteous and clear language Work collaboratively in a team-focused environment Requirements: High School Diploma or equivalent preferred (not required) Strong written and verbal English communication skills with the ability to perform basic math Optical experience preferred (opticians, optical front desk, or lab experience a plus); ABO certification is a plus with opportunity for pay increase after hire Strong customer service background with a customer-focused mindset and commitment to first-contact resolution Comfortable handling both inbound and outbound calls Detail-oriented with strong problem-solving skills and intermediate computer skills, including proficiency with Windows OS, Microsoft Office, and internet/web browsers Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

The Concierge / Client Experience Associate is a cross-functional, client-facing role responsible for supporting daily office operations and delivering an exceptional, white-glove experience to clients, guests, and internal teams. This position supports a single-floor office that regularly hosts senior leadership, high-profile clients, and royalty, requiring the highest level of professionalism, discretion, and hospitality. The role demands flexibility, adaptability, and a service-first mindset. The ideal candidate thrives in a fast-paced environment, enjoys variety in their daily responsibilities, and consistently goes above and beyond to anticipate and accommodate client and guest needs. Pay Rate: $25.00/hr Shift: 8:00am - 5:00pm; 8:30am -5:30pm; Monday - Friday Key Responsibilities Client & Guest Experience Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees Deliver a high-touch, hospitality-driven experience aligned with the expectations of senior and high-profile visitors Welcome and greet guests, vendors, and employees; answer questions and escort them to conference rooms or waiting areas Anticipate guest needs and respond promptly, professionally, and with discretion Hold doors for incoming clients and vendors as needed Register guests, issue visitor badges, and maintain strict adherence to building security protocols Provide in-house beverage service, including coffee upon request Maintain a pristine, professional Front of House reception area at all times Conference & Meeting Support Set up, reset, and break down conference rooms before and after meetings Manage and monitor client and conference rooms during meetings, including cleanliness and readiness Assist with meeting and conference room scheduling and maintain internal tracking tools Support catering logistics, including assisting with setup, delivery, and service for meetings Office Operations & Facilities Support Replenish supplies in pantries, conference rooms, and client offices Assist with submitting work orders via Building Engines for office-related issues and visitor access Open and close work areas at scheduled times, ensuring full operational readiness Track, order, and restock office supplies, snacks, beverages, and stationery Assist with printing and basic IT support requests Administrative & Project Support Draft proposals and support documentation as needed Assist with invoicing, reporting, filing projects, and form completion Prepare shipping labels and coordinate FedEx packages Assist with ordering business cards Coordinate birthday cards, retirement gifts, and other employee recognition items Support desk reservations and seating coordination during peak office periods Communication & Process Improvement Answer incoming phone calls professionally and route to appropriate parties Screen calls and direct messages to ensure timely and accurate communication Maintain a high level of communication with all levels of staff, clients, and stakeholders Create and update procedures and protocols Identify opportunities to improve service delivery, efficiency, and overall client experience Additional Responsibilities Assist with ordering lunches for internal and external meetings Perform ad hoc administrative and office support duties as assigned Support additional tasks and projects as determined by management Qualifications & Attributes Exceptional customer service and hospitality skills Ability to operate with discretion, professionalism, and confidentiality Strong organizational and multitasking abilities Flexible, adaptable, and comfortable managing changing priorities Professional appearance and demeanor at all times Proactive, dependable, and detail-oriented The ideal candidate: Appreciates variety in daily work operations Is highly service-oriented and consistently goes above and beyond to meet client needs Demonstrates a strong commitment to delivering an elevated, hospitality-focused experience Thrives in a cross-functional environment requiring flexibility and adaptability Is comfortable supporting high-profile individuals and maintaining the highest service standards

Why Upstate Medical University: SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Upstate Medical University's educational mission is anchored by its four colleges-Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Innovating Healthcare Through Technology Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld. This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation. Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes. If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University. Job Summary: This position is based in Syracuse, NY. The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned. Minimum Qualifications: Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required. Apply Online: *****************************************************************************************************************************************

The salary range for this role is $16.50 to $17.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

Call Center Specialist - Debt Collections (On-Site) Merani Law • $20-$25/hour • NYC (On-Site) Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes. Key Responsibilities Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances. Discuss payment options, set up payment plans, and process payments accurately. Update customer account records and document all interactions. Use TCN call center software to manage daily call activity. Provide excellent customer service while following collection procedures and firm policies. Requirements Prior collections experience required. Law firm experience highly preferred. Experience with call center software (TCN preferred). Spanish fluency (spoken & written) preferred. Reliable attendance, strong attention to detail, and professional communication skills. Must pass all required background and reference checks.

The Customer Advocacy Associate's role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction. Responsibilities: Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction Escalate any concerns or issues to the appropriate manager / supervisor when required Assist in documenting operational processes Assist in creating customer response templates Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience Support efforts to improve the process and function of the department

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Job Title: Customer Service Representative Duration: 3 + Months (possible extension) Pay rate: $18/hr on w2 We are seeking a detail-oriented and customer-focused professional to manage order processing, customer communications, and administrative support. This role ensures accurate order handling, timely issue resolution, and strong coordination with internal teams. Key Responsibilities Process customer orders received via EDI, email, and phone accurately and in a timely manner Document and communicate all order changes or revisions to the appropriate departments Provide required documentation to operations and warehouse teams Maintain clear communication with customers regarding pricing discrepancies, stock availability, and potential shipping delays Ensure all customer-related documentation is complete, accurate, and properly filed Process RMAs and credits; coordinate with customers and finance as needed Oversee and manage PaperVision system Attend and participate in meetings as required Additional Responsibilities Answer incoming calls and provide customer assistance Manage and resolve customer complaints; escalate to supervisors when necessary Provide customers with missing or replacement documents (invoices, BOLs, etc.) Support the sales team with customer and order-related needs Greet visitors, screen calls, and relay messages to appropriate staff Monitor facility access to ensure entry is limited to authorized employees and vendors Complete special projects and miscellaneous customer care tasks as assigned Prepare reports and maintain required documentation Job Requirements Education High School Diploma or GED required Experience 1-2 years of related experience and/or training, or an equivalent combination of education and experience System implementation experience preferred Knowledge, Skills & Abilities Proficiency in Microsoft Excel, Outlook, EDI systems, IDS systems, and Power Sell software Strong verbal and written communication skills Effective time management and organizational skills 10-key data entry proficiency Language Skills Ability to read and interpret safety rules, procedures, and operating instructions Ability to write routine reports and correspondence Ability to communicate effectively with customers and employees Math Skills Ability to perform basic arithmetic with whole numbers, fractions, and decimals Ability to calculate rates, ratios, and percentages and interpret graphs Reasoning Skills Ability to follow written, verbal, and diagram-based instructions Ability to solve problems involving multiple variables in standard situations Strong judgment and ability to work independently when supervision is limited

Basic Function: The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners. Principal Responsibilities: Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner. Assist customers with deposits, withdrawals, or payments and resolve client concerns. Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers. Open commercial and consumer accounts and assist customers with routine account related inquiries. Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction. Utilize Sales Force to track client interactions. Assist with branch vault opening, closing and balancing procedures. Inform customers about bank products and services. Always maintain a professional appearance and demeanor. Comply with all department Security, company policies, procedures, and regulations. Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements. Background and Experience: High school diploma or equivalent required, and 1-3 years Teller/customer service experience. Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees. Excellent organizational and time management skills. Ability to work independently with little to no supervision. Cash handling experience preferred. High level of accountability, efficiency, and accuracy. Prior Customer Service experience. Microsoft Office and Excel skills. Salesforce experience preferred. Location: Esquire Bank, Jericho, NY (On-site) Full time - M-F 8:30 am - 5:30 pm Estimated Salary Range: $40,000 - $55,000 / year Compensation may vary based on education, skills, qualifications and/or expertise.

About Us Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations. We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Associate who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide. Position Summary As a Client Success Associate at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish. Key Responsibilities Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals. Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews. Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities. Resolve issues and drive resolution across internal teams in a professional and proactive manner. Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations. Help prepare client-facing decks or Quarterly Business Reviews. Maintain accurate records of customer interactions and shipment documentation. Support process improvements and identify opportunities to enhance service performance. Handle escalations and ensure customer satisfaction through prompt and clear communication. Qualifications 1-3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment. Experience managing B2B clients. Strong communication and problem-solving skills. Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus). Detail-oriented, organized, and capable of managing multiple priorities. Team player with a proactive attitude and ability to work under pressure. Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus. Knowledge of customs procedures or international shipping is an advantage. Why Join AGS Be part of a global logistics leader transforming e-commerce delivery. Collaborative, fast-paced, and growth-oriented work culture. Opportunities for career development and advancement. Competitive pay, benefits, and performance incentives.

At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed. Excellent organizational skills and attention to detail Ability to handle challenging situations and resolve customer complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences) Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information. Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy. Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential. Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example. Perform Switchboard duties and direct calls as needed. Participating in training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed. Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred. Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required. Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction. Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important. Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential. Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial. Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary. Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable. Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential. Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected. Refined verbal and written communication skills. Minimum 2 years of progressive experience in a hotel or a related field requirement. Ability to work overnight, weekends, and holidays. Ability to stand or walk for long periods of time. Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Jobs are readily available for talented Psychic and Tarot readers on a professional 800 Phone line. Customers are provided excellent readings with readers that have undergone our evaluation efficiently. Numerous great incentives include holiday bonus, yearly spend will increase, and more. This is a chance to render services from home.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience with Public Sector or SLED is required Educational Background: BA/BS or equivalent required, Master's degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises. Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. JV20 For positions in this location, we offer a base pay of $177,100 - $310,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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Full-time Description Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Monthly incentives available WORK LOCATION(S): Newburgh, NY STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. Makes appointments for new and existing patients using the practice management system template. Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. Provides back-up support for patient registration as requested by management. Attends monthly departmental meetings. Handles other duties as assigned. Requirements Bilingual: Fluent in Spanish High School Diploma or High School Equivalency Diploma For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks. Salary Description $17.00