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Customer service advocate jobs in Portland, OR - 838 jobs

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  • Customer Support Specialist

    Adecco Us, Inc. 4.3company rating

    Customer service advocate job in Beaverton, OR

    **Order Manager** As part of a customer-first strategy, the Order Manager plays a critical role as one of the first points of contact for customers. This position directly impacts customer satisfaction, retention, and purchasing decisions. The Order Manager ensures high-quality customer interactions while serving as a key liaison between internal teams and customers. In this role, you will become a subject-matter expert on products, services, and business processes, while ensuring compliance with company policies. Using active listening and problem-solving skills, you will identify customer needs, advocate on their behalf, and help deliver exceptional customer experiences that drive long-term success. **Key Responsibilities** + Serve as a front-line customer contact, delivering exceptional service throughout the order lifecycle + Recommend appropriate products and solutions based on customer needs + Assist with software installation support and parts research + Create accurate quotes and process customer orders efficiently + Proactively track order status and communicate updates or delays to customers + Collaborate with sales, credit, logistics, manufacturing, and supply chain teams to resolve order issues + Manage orders from booking through shipment, including holds management + Execute order management processes in accordance with company policy + Complete export compliance screening as required + Respond promptly to internal and external customer inquiries + Identify and create sales leads through customer interactions + Contribute to continuous process improvement and a positive team culture **Essential Capabilities** + Experience in order management or customer service; motivated by helping customers succeed + Strong customer-first mindset with a desire for continuous learning and improvement + Ability to partner effectively with technical and field sales teams + Proven problem-solving skills and ability to identify process gaps + Experience using ERP systems (Oracle preferred) for quoting and order entry + Experience with CRM systems (Microsoft Dynamics 365 preferred) + Exceptional verbal and written communication skills + Strong organizational skills and attention to detail + Ability to multitask effectively in a fast-paced environment + Flexible and collaborative team player **Work Experience** + 1-2 years of experience in order management, customer service, technical support, or inside sales + Oracle ERP experience preferred + Microsoft Dynamics 365 experience preferred **Education** + Bachelor's degree in Business Administration preferred + High school diploma or equivalent with relevant experience will be considered **Pay Details:** $20.00 to $24.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $20-24 hourly 7d ago
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  • Substance User Engagement Specialist

    Outside In 4.0company rating

    Customer service advocate job in Portland, OR

    The Substance User Engagement Specialist provides safer substance use and injury and infectious disease prevention services to over 200 clients a day. These services include Hepatitis C and HIV disease testing, as well as education and safer use counseling for substance users. The Substance User Engagement Specialist will also train clients and community members on using naloxone to prevent overdose. They will direct new or returning clients to appropriate Outside In programs and educate clients on how to access available services and resources in the community. This position will also help ensure a safe, peaceful neighborhood by monitoring agency buildings and public spaces. The Substance User Engagement Specialist will support staff in respectfully enforcing rules and assisting with intervention and de-escalation when there is problematic behavior. We are an equal opportunity employer dedicated to a workforce that is reflective of the communities served. Essential Duties * Provide safer substance use services. * Provide HIV and Hepatitis C prevention education and testing. * Conduct overdose prevention and Naloxone trainings. * Supervise and support volunteer staff. * Provide Oregon Health Plan support to people who are using substances. * Engage with clients of Outside In's Youth Department, Medical Clinics, and Substance User Engagement Services. * Monitor drug-related behavior, camping, and sleeping in the neighborhoods, passageways, and common spaces of Outside In's buildings. * Be aware of exclusion and incident reporting procedures. Assist staff in issuing and following up on exclusions and incident reporting paperwork. * Assume other duties as requested by the Program Manager (?) Technical Requirements: * Microsoft Office Suite (Word, Excel, Outlook) * Windows Server
    $44k-53k yearly est. 22d ago
  • Customer Service / International Logistics

    Creative Financial Staffing 4.6company rating

    Customer service advocate job in Portland, OR

    Customer Service & International Logistics Coordinator This role is with a growing, Portland-based company that works closely with B2B customers across the U.S. and around the world. The team supports packaging and logistics solutions that keep products moving and customers satisfied. If you like staying organized, working with people, and being part of the day-to-day action of international business, this could be a great fit. What You'll Be Doing Be a main point of contact for customers, answering questions and providing updates on orders, pricing, shipments, returns, and availability Coordinate domestic and international shipments using dependable and cost-effective shipping options Help plan international routes, keeping freight forwarders and country-specific requirements in mind Enter clear shipment instructions so orders move smoothly from start to finish Support customers with required documentation and compliance needs Flag and pre-advise shipments that need special handling, such as import permits or formal entry Troubleshoot issues like delays, missing shipments, or pricing adjustments and help get them resolved quickly Assist with proposals, contracts, sales orders, and purchase orders Help determine product classifications and export license requirements when needed What We're Looking For Solid customer service experience Clear, friendly communication skills (written and verbal) Comfort communicating by phone and email Strong organization skills and good attention to detail Ability to juggle priorities and adapt as things change A problem-solver who stays calm and solution-focused Dependable, self-motivated, and comfortable working with different teams Willingness to learn new processes and systems 1 year + of customer service experience $46,000 - $52,000 Please email your resume for immediate consideration. Tia McKeen, Senior Managing Director - Staffing Timing is everything. Whether you are aggressively in a job search or simply passive for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement for accounting and finance professionals. Many of our positions are not posted on the internet. Please contact me for more information about this role as well as other opportunities.
    $46k-52k yearly 1d ago
  • Customer Care Coordinator

    Lever Organic 4.0company rating

    Customer service advocate job in Portland, OR

    Job DescriptionThe Company Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business. At Renewal by Andersen of Oregon and SW Washington, we are committed to delivering an expectational home improvement experience - start to finish. Our Customer Care Coordinators play a critical role in upholding that standard by serving as the primary point of contact for our customers. This position ensures clear communication, prompt responses, and thorough support throughout the customer journey. As a Customer Care Coordinator, you'll engage directly with homeowners, internal teams, and field operations to help move projects forward smoothly and efficiently. You'll be part of a supportive, in-office team environment where collaboration, accountability, and professionalism are key. What's in it for You? Competitive pay: $20-$23 per hour based on experience, with performance-based bonus eligibility (including NPS bonus). Comprehensive Benefits Package: Health, dental, and vision insurance, along with long-term disability. 401(k) with Company Match: Competitive company contributions to help build your future. Paid Time Off and Company Paid Holidays: Generous PTO and 6 Paid Holidays to support work-life balance. Career Growth: Training and development opportunities, with room to grown within our Customer Care department. Responsibilities Customer Communication: Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner. Project Updates: Provide clear, proactive updates to homeowners regarding their installation status. Issue Resolution: Research and follow through on customer inquiries; escalate issues to the appropriate team as needed. Internal Coordination: Collaborate with departments across the organization to ensure accurate and timely communication on customer needs. Problem Solving: Support homeowners with logistical changes, reschedules, and service-related questions. Documentation: Maintain detailed records in Salesforce and other internal platforms. Team Support: Contribute to a positive team environment through excellent communication and reliability. Product & Inventory Support: Conduct basic quality checks and assist with pulling products from the warehouse as needed. Field Exposure: Participate in occasional job site visits for hands-on learning and training opportunities. Policy Knowledge: Stay informed on current Renewal by Andersen warranty policies to support customer needs. Team Collaboration: Take on other duties as assigned by Customer Care Leadership to support department goals. Qualifications Experience: 2-5+ years in a customer service or support role. Communication: Strong written and verbal communication skills. Organization: High attention to detail, follow-through, and time management. Independence: Proven ability to work independently and take initiative. Problem Solving: Ability to assess issues quickly and propose effective solutions. Customer Focused: A clear understanding of the customer journey and the importance of experience at every stage. Preferred experience: Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes. Technical Skills and Physical Requirements Software Proficiency: Skilled in Microsoft Office Suite and various texting/chat communication platforms. CRM Experience: Hands-on experience with Salesforce and the use of Salesforce Reports for tracking and communication. Telephony Systems: Familiarity with VoIP systems such as Five9 for efficient call handling. Quick Learner: Ability to rapidly absorb and apply knowledge of product offerings and company policies. Work Environment: This is a full-time, in-office role based in Portland, OR. Ability to sit or stand for extended periods and perform repetitive hand tasks. Lifting & Movement: Occasional bending and lifting of items up to 50 lbs. Join Us:Joining Renewal by Andersen of Oregon as a Customer Care Coordinator means being part of a team that values clear communication, strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast-paced environment, we invite you to apply and help us deliver on our promise to homeowners across the Pacific Northwest! Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members. Additional information? Feel free to visit our career page at *********************** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $20-23 hourly 8d ago
  • Employee Engagement Specialist

    Princeton Property Management 4.3company rating

    Customer service advocate job in Portland, OR

    We are seeking an experienced Mid-level Employee Relations Specialist who is passionate about employee relations, compliance, and building strong partnerships with leaders and employees alike. At Princeton Property Management, we believe strong communities start with strong people. Our mission is rooted in integrity, accountability, and operational excellence, and our Human Resources team plays a vital role in supporting the employees who make that possible. Compensation: Wage: $33.00-$35.00 per hour, depending on experience Phone Reimbursement: $85.00 monthly Why This Role This is a hands-on HR role for a professional who enjoys being the primary point of contact for employees, navigating complex employee situations, and owning key HR programs. You'll have the opportunity to make a direct impact on employee experience, compliance, and organizational success in a multi-site environment. Key Responsibilities Serve as a trusted HR partner to employees and leaders on employee relations, coaching, conflict resolution, and disciplinary action Manage and facilitate paid and unpaid leaves, including state-paid leave programs Administer benefits enrollment and annual open enrollment, including benefits reporting and census management with Lockton Build, maintain, and update benefits integration files and system feeds File and manage workers' compensation claims with SAIF and maintain OSHA 300/300A logs Support and assist with the Safety Committee and safety initiatives Manage employee files, required notices, and HR document compliance Handle unemployment responses and filings Manage ACA tracking and ACA reporting Assist with HR system troubleshooting, updates, and training Manage employee communications, including weekly employee updates Support recruiting marketing and employer branding across career sites Qualifications 3+ years of progressive HR Generalist experience Strong experience in employee relations, benefits administration, and leave management Working knowledge of workers' compensation, OSHA, ACA, and unemployment Experience working with HRIS systems and benefits integrations Ability to handle sensitive matters with discretion and professionalism Strong organizational skills and attention to detail Preferred Multi-state HR experience Experience in property management, real estate, or multi-site operations Experience working with vendors such as Lockton and SAIF What We Offer Competitive compensation Comprehensive benefits package A collaborative, mission-driven culture Opportunity to own meaningful HR programs and make a real impact Professional growth within a stable, values-driven organization Schedule Mon-Thurs 9 Hour Days Friday Half Days' Potential Remote Day - One Day a Week
    $33-35 hourly 41d ago
  • Customer Service/Sales Professional

    Mac's List

    Customer service advocate job in Portland, OR

    Join Our Team at Househappy: Home Services Customer Service/Sales Professional (Full-Time) Househappy is seeking a dynamic and results-driven Home Services Customer Service/Sales professional to join our growing team. If you are passionate about helping homeowners and have a background in construction or home improvement, we want to hear from you! Key Responsibilities: * Job Management: Schedule and oversee home maintenance and improvement service jobs from start to finish to achieve monthly team and departmental targets. * Communication Excellence: Ensure timely and effective communication with homeowners and service providers, keeping everyone informed and satisfied. * Proactive Workload Management: Assess and prioritize tasks to meet company goals efficiently. * Process Adherence: Follow established procedures and best practices for communication and service operations. * Bid Review: Accurately proof bid requests and estimates upon acceptance. * Relationship Building: Foster strong business relationships with both new and existing customers and service providers by setting clear expectations and communicating effectively. * Customer Satisfaction: Balance achieving results with delivering exceptional customer service. Qualifications: * Experience: 3+ years in Sales, Home Improvement/Home Services, or related fields with a strong customer service focus. * Tech-Savvy: Proficiency in CRM software for managing customer interactions, bid requests, and job closure. * Multitasking Skills: Ability to manage multiple priorities efficiently to meet set objectives. * Communication Skills: Exceptional verbal and written communication skills to maintain a positive customer experience. * Team Collaboration: Strong teamwork and collaboration abilities, working effectively with other team members and reporting to the Director of Home Services. * Motivation: Driven to achieve individual and team monthly goals, eager to embrace new challenges. * Professionalism: A strong work ethic, integrity, and reliability, with a positive attitude toward problem-solving. * Location: Remote role, with annual travel to Portland, Oregon required. Preference for candidates located in Oregon or SW Washington. Key Benefits: * Incentives: Performance-based incentives and monthly bonuses. * Time Off: Generous PTO program and 10 paid holidays per year. * Health Benefits: Comprehensive health, dental, and vision insurance. * Retirement Savings: 401K plan (no company match at this time). If you're ready to take your career to the next level and make a significant impact in the home services industry, apply today to join the Househappy team! Listing Type Jobs | Hybrid | On-Site | Remote Categories Construction/Facilities Position Type Full Time Experience Level Entry Level | Mid Level Employer Type Direct Employer Salary Min 50000 Salary Max 75000 Salary Type /yr.
    $34k-69k yearly est. 8d ago
  • Customer Success Coordinator

    Richmond American Homes 4.7company rating

    Customer service advocate job in Portland, OR

    BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. Positive Work Environment & Culture * Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued. * Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. Job Summary The Customer Success Coordinator serves as a point of contact for homebuyers throughout the construction and completion of their new home. This position is an expert on every home build project, helps keep the project on track, and will communicate with each assigned homebuyer, providing progress updates, timelines, and other helpful information on a consistent basis specified by the manager. This person is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics. Qualifications * Completion of high school education * Minimum of 2 years of customer service experience * Real estate and/or new home construction experience preferred * Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking * Must be able to traverse sites in adverse weather * Reliable vehicle to drive from site to site * Valid Driver's License with a safe driving record * Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and web-based software (e.g. social media) * Experience with programs Smartsheet and Sales Simplicity preferred * Customer Relationship Management (CRM) database experience preferred (i.e. Hubspot, Salesforce) * Potential remote work after mandatory in-office training, decided by manager * Demonstrated customer-focus and solution-orientation, talent for engaging and building trust quickly with all personality types Skills * Ability to learn new software and programs quickly * Excellent communication skills, both verbal and written, in the English language * Strong follow-up skills * Ability to work independently as well as in a group setting * Adapt to a fast-paced, ever-changing environment Responsibilities * Act as the secondary contact for homebuyers throughout the construction and closing process, working closely with the community team including construction, sales, warranty, and design centers to ensure a seamless experience * Travel to communities to capture photos of active builds for homes under contract to buyers * Maintain weekly onsite presence across assigned committees, including providing neighborhood condition reports * Facilitate and review pre-closure survey feedback, post close check-ins, and one year follow-ups * Provide real time triage and ticket responses from homebuyers under contract and either answer questions or direct to the appropriate party. * Clearly communicate corporate processes and policies to customers and set expectations accordingly. * Utilize lead management software (CRM) and other CX tools to provide homebuyers with relevant weekly updates on the status of their build. * Maintain close relationships with community sales consultants and field teams through regular contact, weekly status meetings and participate in ongoing training * Be an expert and enthusiastic brand ambassador for all things Holt Homes Work Environment * Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a computer screen for extended periods of time * Regularly drives to and from various Holt communities Comprehensive Benefits Package We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: * Competitive Compensation: We provide a competitive compensation structure that rewards performance and results. * Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). * Financial Future: Access a 401(k) retirement savings plan. * Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave). * Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. * Exclusive Perks & Discounts * Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts. * Pet Insurance: Enjoy discounted group pet insurance rates. If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at ************************ for additional information. Sekisui House U.S., Inc. is an Equal Opportunity Employer.
    $38k-46k yearly est. Auto-Apply 11d ago
  • Parenting Call Specialist

    Native American Rehabilitation Association Northwest 4.1company rating

    Customer service advocate job in Portland, OR

    The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior. EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473). We are mission driven and spirit led! Job Description Position Summary: The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting. Essential Job Duties: · Provide phone and/or video support to parents, families, and the local community. · Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation. · Assess suicide risk for callers and take necessary steps to ensure safety · Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver. · Monitor food and housing security · Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting · Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources · Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs · Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired · Provide a warm hand off for consumers who are being referred out to resources · Maintain logs and clinical records documenting support calls, follow-up, and outcomes · Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer · Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved · Connect with parent and family community centers, resources, and disabled services public care delivery system as needed · Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings. Qualifications · Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire. · Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred. · Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset. · Desire to serve children and families in a supportive capacity. · Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred. · Understanding of common health and behavioral health issues for children and families. · Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing. · Initiative to communicate effectively in coordinating care. · Excellent communication skills. · Knowledge and skill in working in a multi-cultural environment. · Good understanding of professional role and boundaries Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-44k yearly est. 1d ago
  • Customer Service Rep

    Puget Collision 4.6company rating

    Customer service advocate job in Salem, OR

    The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process. Job Responsibilities: Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items. Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members. Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair. Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader. Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. Follow-up on all Missed Opportunities Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates. Oversee processing of initial insurance assignments, customer contact/appointment verification. Ensure all scheduled in repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file. Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. Confirm customer information is accurate and complete for all communication needed. Ensure file is ready, vehicle is complete and CSR Quality Control Checked before customer is called for vehicle delivery. Daily audit of all Parts invoices posted in CCC Ensure Banking Transactions & Deposits are posted and completed accurately by deadline. Open mail daily and disperse appropriately including invoices and statements. Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available. Monitor and replenish office supplies and orders needed for the shop with Center Leader approval. Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop. Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies. Key Performance Metrics Customer Service Index Score 95%, Kept Informed, Net Promoter Score Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%. Ask for the sale and schedule the repair: 75% Closing Ratio. Skills/Qualifications: Collision University Training required in first 6 months of employment. Basic Computer Skills are necessary to navigate company systems & communicate with customers. Must be able to multi-task in a high-paced environment with a flexible attitude. The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. Behavioral Excellence Required: Perform all assigned responsibilities according to the Company Standard Operating Procedures. Adheres to the companys non-disclosure and confidentiality policies concerning customer information. Compensation details: 18-25 Hourly Wage PI4f47093c4efb-31181-39512250
    $28k-37k yearly est. 8d ago
  • Customer Service Advisor

    Radius Recycling

    Customer service advocate job in Vancouver, WA

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $31k-39k yearly est. 12d ago
  • Billing / Auditor Customer service

    Titan Freight Systems

    Customer service advocate job in Portland, OR

    Compensation: 20.90 - 24.50 Potential bonus based on Key Performance Indicators TITAN Freight Systems is looking for a detail oriented, highly motivated individual with excellent computer and customer service skills. This is a great opportunity with a company committed to excellence. Primary Job Duties *Customer Service via phone, fax, and email *Audit 300+ shipment bills company-wide daily *Input any non-web or EDI bills *Billing corrections *Scan, index and file all available billing documents *AP voucher entry for Interline carrier bills *Update and maintain information in Microsoft Excel *Call to schedule pickup of return product Requirements *Schedule: Monday -- Friday, 11:00pm - 7:30pm *Billing, imaging, and LTL freight experience preferred *10-Key by touch *Experience with Microsoft Excel *Excellent verbal and written communication skills *Ability to work in a fast paced, dynamic environment *Ability to multitask and manage time efficiently with minimal supervision *Ability to learn to use transportation management software for most job functions Benefits - Please see our "Career Opportunities" ********************* for a complete benefits list - Paid weekly - Medical, Dental and Vision benefits available after 60 days - 401K with employer matching up to 5% - Sick days begin accruing on your first day and vacation days after one year. 4 weeks of paid time off after 7 years of employment- one of the most generous benefits in our industry - Tuition reimbursement program TITAN is committed to maintaining great team relations. Providing a positive working environment is a corporate priority and part of our long-term planning. TITAN is proud to be a drug free company and a pre-employment drug test and background investigation will be utilized in the hiring process. For additional information or questions, please phone our Human Resources department at ************, ext 124 TITAN is an equal opportunity employer.
    $29k-36k yearly est. Easy Apply 24d ago
  • Automotive Customer Service Advisor - 2231

    Tupeloms

    Customer service advocate job in Sandy, OR

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available:
    $33k-41k yearly est. 16h ago
  • Call Center Specialist

    Northwest Human Services 3.3company rating

    Customer service advocate job in Salem, OR

    Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. CALL CENTER SPECIALIST (Internal Employees Only) Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 Job Status: Full-time, Monday - Friday, with rotating Saturdays POSITION OVERVIEW: As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed. QUALIFICATIONS: * High school diploma or equivalent. * Proficient typing skills and familiarity with computers. * Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment. * Bilingual in English/Spanish. SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. * Healthcare insurance plans: Medical, Dental, Vision * Group Life: Short-Term & Long-Term Disability 100% paid by employer * 403(b) retirement plan with 2% of employer contribution and up to 3% employer match * Flex Spending Account * PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows * 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions * Continuing Education & Training Benefits * Employee Healthy Living Program - Gym Membership & Smoking Cessation Why Join NWHS? At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. TO APPLY: To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: ********************** | ************ All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $30k-35k yearly est. Easy Apply 6d ago
  • Court Liaison / Customer Service Agent

    2 Watch Monitoring Inc.

    Customer service advocate job in Vancouver, WA

    RESPONSIBILITIES 2WM is a preferred service provider for the State of WA for incarceration services, including monitoring and reporting. This position serves as front line contact for clients of the court and for program participants of the courts. Will do registration, intake, specimen collection for drug testing, collect payments, data entry, and administer regulated processes to participants in court-ordered programs. Also responsible for updating records and answering phones. QUALIFICATIONS High School Diploma or equivalent Must be comfortable observing and handling biological specimens. Must be able to give and receive verbal and written instructions Working at a fast pace with the ability to multi-task Ability to concentrate on the task at hand Ability to work in a rapidly changing environment Demonstrates good organizational, communication, and interpersonal skills; ability to manage concerns of customers in a professional manner Must be able to make decisions based on established procedures and exercise good judgment Physical Requirements: Light to moderate physical effort (lift/carry up to 25 lbs) Repetitive motions and/or prolonged computer use CONDITIONS OF EMPLOYMENT Successfully pass pre-employment Washington State Criminal History Background check Successfully pass pre-employment drug screening Requirements:
    $29k-37k yearly est. 6d ago
  • Customer Service Agent - Clackamas

    Oregon Beverage Recycling Cooperative 4.2company rating

    Customer service advocate job in Happy Valley, OR

    Our Vision A world where no resource is wasted. Our Mission To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively. Our Values We are loyal, resilient, trustworthy, creative, competent, and engaged. Position Summary Dive into a role where every call or email is an opportunity to make a difference. At OBRC, we're on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing with OBRC and BottleDrop customers. The Customer Service Agent will identify customers' needs, clarify information, research any issues, and provide solutions. Superior organizational skills and accuracy must be demonstrated consistently. As a Customer Service Agent, you'll often engage in online information retrieval and work with word processing, spreadsheets, our in-house software, and Outlook. Schedule Monday through Thursday 7:45am until 6:15pm. What You'll Do Master the art of juggling by managing a high volume of inbound and (occasional) outbound calls and emails, ensuring every customer feels heard and valued. Assist with email requests, providing each customer with prompt and detailed responses tailored to their needs. Follow communications “scripts” to ensure consistent and accurate responses across various topics. Tap into available tools and databases to source the required information for each customer inquiry. Consult company policies to decide if an issue can be quickly resolved or needs managerial review. Ensure timely follow-up with customers to resolve outstanding issues. Maintain confidence and protects operations by keeping information confidential Other duties as assigned Qualifications Excellent customer service in person, on the phone, and via email Strong phone and verbal communication skills along with active listening Knowledge of generally accepted office practices and procedures Experience in organizing and maintaining accounts and files Ability to follow general instructions and understand directions for completing assigned projects Computer experience, particularly with word processing and excel spreadsheets Upbeat positive attitude and professional demeanor Must be reliable and able to work independently Pre-Employment drug screen. Does not include THC testing. Perks of Joining Our Team Location: Our office is based out of our Clackamas Headquarters, providing a central and accessible location for all team members. Coffee Lovers Rejoice: Enjoy unlimited access to our state-of-the-art coffee machine in the break room. Whether you're a fan of espressos, lattes, or a classic cup of joe, we've got you covered - all for free! Comprehensive Health Benefits: We prioritize the well-being of our employees. Choose from our health insurance packages, including vision and dental. While these benefits are employee-funded, we've ensured they are both comprehensive and competitive. Friendly Coworkers: Join a team of supportive and friendly colleagues who are passionate about their work and always ready to collaborate. 401(k) Matching Program: After 60 days of employment, enjoy a 100% match on contributions up to 4% of your compensation, plus an additional 50% match for the next 2%.
    $29k-35k yearly est. 17d ago
  • Cold Calling Specialist

    Weather Built Homes LLC

    Customer service advocate job in Vancouver, WA

    Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Flexible schedule Opportunity for advancement Paid time off Training & development Join the Winning Team at Weather Built Homes! Location:Onsite in Vancouver, WA Schedule: Part-Time | MondayFriday, 8:00 AM 2:30 PM Pay: $18$20/hour (based on experience) + Uncapped Bonus Opportunities Were looking for a motivated Cold Calling Specialist to join our team! This role is 100% focused on outbound cold callingyoull be the first point of contact with homeowners, introducing our services and sparking their interest. What Youll Do Make daily outbound calls to homeowners Introduce our company and services in a professional, friendly manner Record clear and accurate notes from each conversation Follow scripts and rebuttals while adding your own personality and style What Were Looking For Previous cold calling experience (required) Strong communication skills and a confident phone presence Comfortable handling objections Self-motivated, reliable, and able to work independently Someone who can let rejection roll off their back and persevere with a great attitude What We Offer Competitive hourly pay (based on experience) Supportive team environment with training provided Opportunities for growth within the company If you have cold calling experience and love connecting with people over the phone, wed love to hear from you!
    $18 hourly 12d ago
  • Customer Success Executive

    Lumen 3.4company rating

    Customer service advocate job in Salem, OR

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly. **The Main Responsibilities** + Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty + **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives + Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs + Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes + **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary + Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve + Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services** + Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins **What We Look For in a Candidate** + Experience: 7+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience in working with complex, Fortune 500, multi-divisional, international customer + Comfortable presenting, consulting, and advising at C-level and other executives + Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $86,825 - $115,763 in these states: FL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Onsite **What to Expect Next** Requisition #: 341108 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $23k-26k yearly est. 1d ago
  • Substance User Engagement Specialist

    Outside In 4.0company rating

    Customer service advocate job in Portland, OR

    The Substance User Engagement Specialist provides safer substance use and injury and infectious disease prevention services to over 200 clients a day. These services include Hepatitis C and HIV disease testing, as well as education and safer use counseling for substance users. The Substance User Engagement Specialist will also train clients and community members on using naloxone to prevent overdose. They will direct new or returning clients to appropriate Outside In programs and educate clients on how to access available services and resources in the community. This position will also help ensure a safe, peaceful neighborhood by monitoring agency buildings and public spaces. The Substance User Engagement Specialist will support staff in respectfully enforcing rules and assisting with intervention and de-escalation when there is problematic behavior. We are an equal opportunity employer dedicated to a workforce that is reflective of the communities served. Essential Duties Provide safer substance use services. Provide HIV and Hepatitis C prevention education and testing. Conduct overdose prevention and Naloxone trainings. Supervise and support volunteer staff. Provide Oregon Health Plan support to people who are using substances. Engage with clients of Outside In's Youth Department, Medical Clinics, and Substance User Engagement Services. Monitor drug-related behavior, camping, and sleeping in the neighborhoods, passageways, and common spaces of Outside In's buildings. Be aware of exclusion and incident reporting procedures. Assist staff in issuing and following up on exclusions and incident reporting paperwork. Assume other duties as requested by the Program Manager (?) Technical Requirements: Microsoft Office Suite (Word, Excel, Outlook) Windows Server Qualifications EDUCATION EXPERIENCE Experience working with people who use substances, are homeless, and/or high-risk youth and adults. Demonstrated ability to maintain current knowledge of medical and social issues and information involved in substance user risk and injury reduction and prevention theory, alcohol & drug treatment, and HIV and Hepatitis C prevention education theory (through degree or certificate education, training, independent study, and/or experience). Familiarity with issues related to the sex industry. Experience with group facilitation and active listening. Understanding of issues facing homeless youth and adults. Experience providing HIV/Hepatitis C prevention education and interventions. Good communication skills, both written and oral. Strong professional boundaries with clients and staff. Good organizational skills. The ability to work respectfully with people from a wide range of backgrounds. Working Conditions This position is in a typical office and service delivery space, with moderate noise most of the time. Physical Requirements This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces, as well as moving to surrounding sites, is expected. Sporadically moves boxes weighing up to 10 pounds.
    $44k-53k yearly est. 17d ago
  • Customer Service Representative

    Creative Financial Staffing 4.6company rating

    Customer service advocate job in Oregon City, OR

    a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) } Customer Service & Logistics Specialist Company: Confidential Pay: $22-$25 per hour (DOE) Location: East Portland Metro Area Are you eager to learn, grow, and build a long‑term career with an organization experiencing significant growth? Our client stands out in their industry for delivering top‑quality customer service, and they are looking for someone who shares that same commitment to excellence. We are seeking a highly organized, customer‑focused professional to support Domestic and International B2B customers. This role is ideal for someone who enjoys problem‑solving, and is motivated by helping customers succeed. Position Overview In this role, you will support customers by providing timely communication, managing logistics, and ensuring accurate documentation for domestic and international shipments. You will collaborate with cross‑functional teams, navigate country‑specific requirements, and help resolve customer challenges-all while maintaining a high level of integrity and professionalism. Key Responsibilities Provide timely and professional communication regarding order status, availability, pricing, shipping details, credit issues, returns, and general customer needs Route domestic and international shipments using the most reliable and cost‑effective methods Plan international shipment routes while considering freight forwarder and country-specific requirements Enter accurate shipment handling instructions Assist customers with documentation and regulatory compliance Pre‑advise destinations for shipments requiring special attention (import permits, formal entry, etc.) Resolve customer challenges, including delays, missing shipments, or price adjustments, with urgency Support the creation and review of proposals, contracts, sales orders, and purchase orders Determine product classifications and export license requirements Required Skills & Competencies Proven customer service experience Strong written and verbal communication skills Professional phone and email etiquette Creative problem‑solving and conflict‑resolution abilities Ability to work effectively with cross‑functional teams Technical Skills Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word Strong typing and data entry skills ERP experience, ideally with Navision Experience & Education 2-3 years of customer service experience High School Diploma or GED required Associate's or Bachelor's Degree a + Compensation & Benefits Pay: $22-$25 per hour Medical and dental insurance Life and disability insurance Paid vacation and sick leave 401(k) with company match Opportunity to grow with a company that values internal development
    $22-25 hourly 1d ago
  • Call Center Specialist

    Northwest Human Services, Inc. 3.3company rating

    Customer service advocate job in Salem, OR

    Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony. CALL CENTER SPECIALIST (Internal Employees Only) Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304 Job Status: Full-time, Monday - Friday, with rotating Saturdays POSITION OVERVIEW: As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed. QUALIFICATIONS: High school diploma or equivalent. Proficient typing skills and familiarity with computers. Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment. Bilingual in English/Spanish. SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. Healthcare insurance plans: Medical, Dental, Vision Group Life: Short-Term & Long-Term Disability 100% paid by employer 403(b) retirement plan with 2% of employer contribution and up to 3% employer match Flex Spending Account PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions Continuing Education & Training Benefits Employee Healthy Living Program - Gym Membership & Smoking Cessation Why Join NWHS? At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. TO APPLY: To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: ********************** | ************ All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $30k-35k yearly est. Easy Apply 6d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Portland, OR?

The average customer service advocate in Portland, OR earns between $29,000 and $41,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Portland, OR

$34,000

What are the biggest employers of Customer Service Advocates in Portland, OR?

The biggest employers of Customer Service Advocates in Portland, OR are:
  1. Carvana
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