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Customer service advocate jobs in Richmond, VA

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  • Costco Free Sample Representative

    CDS (Club Demonstration Services 3.9company rating

    Customer service advocate job in Richmond, VA

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak! In this position, you'll: Drive sales by engaging customers and bringing brands to life through live events and product sampling. Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest. What we offer: Competitive wages: $ 15.00 per hour Growth opportunities - We promote from within No experience needed - we provide full training and team support Weekend shifts on Friday, Saturday, Sunday Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks Now, about you: Are friendly, enthusiastic, and comfortable interacting with customers and store management Are 18 years or older Available to work 2+ shifts per weekend, Friday through Sunday. Available to work minimum 3 weekends per month. Can lift up to 50 lbs. and stand for up to 6 hours Are comfortable preparing, cooking, and cleaning work areas and equipment Have reliable transportation Demonstrate excellent customer service and teamwork Are a motivated self-starter who works well independently and with others Always put safety first in a retail environment If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
    $15 hourly 4d ago
  • Client Relations Specialist

    Capcenter 4.2company rating

    Customer service advocate job in Richmond, VA

    CapCenter is seeking a Client Relations Specialist to help pursue our mission: simplifying the homeownership journey with consolidated services, transparent pricing, and most importantly, a client-centric philosophy. This is a high growth role that we actively promote into operations and sales opportunities. In the Client Relations Specialist role, you'll be the initial point of contact for CapCenter prospects who are considering CapCenter's suite of services. Client Relations Specialist respond to inbound inquiries to quickly and accurately identify which leads are qualified CapCenter prospects. Client Relations Specialists understand each inquiry's unique situation and financial goals, so that the most appropriate business unit can help them to the finish line. Here's what you'll need to know about the role, our team, and what it takes to succeed at CapCenter. You will In your first 30 days, you will: Secure an NMLS license (we'll sponsor it!) Become a subject matter expert on our multiple service lines Complete our introductory Consultative Sales training course Get hands-on training in our CRM In your first 90 days, you will: Convert sales qualified leads to our Refi, Purchase, and Real Estate teams. Get exposure to our different lead channels and learn how to best drive quality business Build on your communications and underwriting knowledge through learning modules, proprietary training, and live coaching Complete a self-assessment to build a blueprint for career progression at CapCenter You are A critical thinker: we're happy to teach the content, but you should be hungry to learn, comfortable thinking on your toes, and adept at solving problems. A communicator: most Americans buy less than five homes in their life - it's critical that you build trust, distill complex financial concepts simply, and listen actively. Self-aware: you're looking for an opportunity to develop your strengths and weaknesses Driven to help others: you want to do good Ambitious: you want to do well A college graduate with a bachelor's degree We hire for talent, not experience. You should be a solutions-oriented thinker who is not afraid to roll up your sleeves and tackle challenging problems. You'll get NMLS Certification Competitive salary, variable pay & annual bonus 401k (with matching!), health, dental, & vision Training to learn the home-ownership experience back to front. To participate in cross-functional collaboration that fosters lateral and vertical career growth The opportunity to help people through one of the most stressful and important transactions of their lives. Our culture is growth oriented. Past Client Relations Specialists have been promoted into sales, operations, team lead, and market management roles.
    $34k-55k yearly est. 3d ago
  • Analyst, Customer Information

    Estes Forwarding Worldwide 4.4company rating

    Customer service advocate job in Richmond, VA

    Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Analyst, Customer Information is responsible for managing different areas of project management, focusing on documenting user requirements, communicating requirements to vendors, and ensuring complete Transportation Management System (TMS) testing. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Act as liaison between different business units relating to TMS changes. Prepare ongoing daily, weekly, and monthly project status reports and schedules. Manage communication related to user requests between users, management, and vendors. Assist with coordinating and scheduling user acceptance testing. Ensure quality control on TMS through constant testing and working with users to identify problem areas. Manage issues with TMS as they arise with our users via our Issue Ticketing System. Manage ongoing setup changes to TMS. Work with Training team to develop training material on new enhancements to TMS. Work with users on troubleshooting potential issues with the TMS. Develop tools and reports for various operational needs throughout the company. Foster environment that encourages employees to ask for new and innovative tools. Build different reporting tools as needed by station staff. Manage growing list of scheduled reports to the different business units. Manage process improvement and assist implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment. Lead and encourage creative problem solving among the different business units. Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors. Assist with monthly updates and annual reviews to ensure complete and accurate information presentation. Demonstrate a high level of professionalism at all times including business meetings, client dinners, training, and off site business functions. Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume. Working knowledge of MS Excel, Access, PowerPoint, Word, and Visio. Basic understanding of MS Excel formulas and report building. Proven ability to learn and work with new technology. Experience with SQL query building. Strong critical thinking and problem solving skills. Strong time management, organization, communication, and presentation skills. Consistently meet documented deadlines and objectives. Ability to multitask and prioritize work. Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals. Ability to work independently or in a team setting, in a fast-paced environment. Must be mentally and emotionally capable of handling high stress environment. Ability to read, interpret, and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments. Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a Bachelor's degree (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration. Bachelor's degree in Business, Logistics, or other analytical field of study preferred. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
    $40k-71k yearly est. Auto-Apply 59d ago
  • MCS IFTA/IRP Customer Contact Specialist

    DHRM

    Customer service advocate job in Richmond, VA

    Title: MCS IFTA/IRP Customer Contact Specialist State Role Title: Prog Admin Specialist I Hiring Range: $48,450 - $55,717 Pay Band: 4 Recruitment Type: General Public - G Job Duties Do you enjoy working with transportation or commercial motor vehicles? Do you have a drive to serve others? Then this is the position for you! The Virginia Department of Motor Vehicles is in search of an enthusiastic, customer service driven professional to join DMV's Motor Carrier Services Team as a Motor Carrier Customer Contact Specialist. In this position, you will process customer and vehicle transactions, International Registration Plan (IRP) and International Fuels Tax Agreement (IFTA) payment collections, credential and inventory release transactions, and trip permit applications. Extensive customer interaction via telephone, email, and written correspondence is essential. You will examine customer work to validate accuracy and completeness, ensure compliance with IRP and IFTA requirements, and identify discrepancies and indicators of improper tax filing. This position is eligible for telework once training is completed. Minimum Qualifications Proficient in customer service with strong oral and written communication skills. Ability to interpret and explain complex information. Basic understanding of accounting principles and transaction accuracy. Strong organizational and time management skills, and ability to manage multiple tasks. Proficiency in PC use and technology, including Microsoft Office. Ability to work collaboratively with internal and external stakeholders. Additional Considerations Understanding of Commercial Motor Vehicle, IFTA, IRP, PRISM, EXFleet, Citation Tracking or Operating Authority regulations. Knowledge of federal and state motor carrier regulations and tax policies Ability to analyze and interpret customer applications, tax returns, and documents for compliance. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact ************ for assistance. Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT Contact Information Name: DMV Employment Phone: ************ Email: *************************** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $48.5k-55.7k yearly 8d ago
  • Sales and Customer Support Representative

    Veralto Corp

    Customer service advocate job in Glen Allen, VA

    GENERAL DESCRIPTION Fulfill internal and external customer needs as a Sales and Customer Support Representative through a high volume of complex phone calls (averaging 25 - 40 calls a day), while also handling electronic requests (averaging 10 - 20 e-mail tasks weekly). The Sales and Customer Support Representative provides unscripted, customized professional service with the expectation that the Representative has sole ownership over the resolution within a 24-hour window. Schedule alternates between 8:00 AM EST - 4:30 PM EST, 8:30 AM EST -5:00 PM EST, and 9:30 AM EST - 6:00 PM EST depending on business needs Monday through Friday. ESSENTIAL FUNCTIONS & RESPONSIBILITIES * Support the sales force to resolve complex situations * Problem solves delivery issues, probe and fact find for key elements, and track orders to delivery * Process phone orders (40 - 50 orders daily) and electronic orders (10 - 15 orders weekly) * Responsible for all account maintenance (inclusive, but not limited to account contact information, account tracking, pricing requests, etc.) * Read and decipher notes in order entry * Follow the escalation procedure for outstanding tasks * Control the phone calls (direction, pace, tone) * Diffuse irate callers * Review customer Purchase Orders (PO) for order entry when necessary * Accurately place text-based, customer PO, and e-mail chain orders * Champion problem solving to improve errors made by team and self. Drive to root cause and implement sustainable countermeasures. * High level of multitasking and prioritizing complex tasks * Discern commission decisions at order entry and take action as necessary * Communicate with vendors to obtain order status and product information * Determine freight charge routing and allocation to properly apply freight charges to customers * Interpret customer purchase orders to identify long-term contracts and sales agreements * Establish connection for sales agreements and enforce maximum purchasing amount SUPPLEMENTAL RESPONSIBILITIES * Develop and share best practices with team * Understand and adapt to changes in processes and procedures. * Ability to understand lean manufacturing metrics as they relate to daily performance measures * Additional duties as assigned * Other duties as assigned OTHER INFORMATION * Comprehensive 60-day training program * Cross training in other areas within the department * 18-24 months' commitment to Corporate Services * Development opportunities for company growth if so desired KNOWLEDGE & SKILLS * Technical, Analytical skills and business knowledge * Communication and Interpersonal skills; Teamwork and leadership * Organizational skills; Self-management * Critical thinking and attention to detail * Ability to handle a fast-paced environment * Clear phone diction * Professional phone and email étiquette * Consistently communicate with supervisor and team regarding status of daily workload * Positive attitude during stressful situations and ability to handle multiple interruptions * Ability to build rapport and relationships with customers * Confident interaction with other departments and senior leadership * Open to change and learning EDUCATION & EXPERIENCE * High School Diploma or GED required. * Associate degree or bachelor's degree preferred. * 3-5 years of business and/or customer contact center experience preferred. * Spanish verbal and written skills a plus, but not required. PHYSICAL DEMANDS * Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. * Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards. * Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS & ENVIRONMENT * Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels. AT WILL STATEMENT Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat. EQUAL OPPORTUNITY ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $25.48 - $25.48 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
    $25.5-25.5 hourly 3d ago
  • Sales and Customer Support Representative

    Veralto

    Customer service advocate job in Glen Allen, VA

    **GENERAL DESCRIPTION** Fulfill internal and external customer needs as a Sales and Customer Support Representative through a high volume of complex phone calls (averaging 25 - 40 calls a day), while also handling electronic requests (averaging 10 - 20 e-mail tasks weekly). The Sales and Customer Support Representative provides unscripted, customized professional service with the expectation that the Representative has sole ownership over the resolution within a 24-hour window. Schedule alternates between 8:00 AM EST - 4:30 PM EST, 8:30 AM EST -5:00 PM EST, and 9:30 AM EST - 6:00 PM EST depending on business needs Monday through Friday. **ESSENTIAL FUNCTIONS & RESPONSIBILITIES** + Support the sales force to resolve complex situations + Problem solves delivery issues, probe and fact find for key elements, and track orders to delivery + Process phone orders (40 - 50 orders daily) and electronic orders (10 - 15 orders weekly) + Responsible for all account maintenance (inclusive, but not limited to account contact information, account tracking, pricing requests, etc.) + Read and decipher notes in order entry + Follow the escalation procedure for outstanding tasks + Control the phone calls (direction, pace, tone) + Diffuse irate callers + Review customer Purchase Orders (PO) for order entry when necessary + Accurately place text-based, customer PO, and e-mail chain orders + Champion problem solving to improve errors made by team and self. Drive to root cause and implement sustainable countermeasures. + High level of multitasking and prioritizing complex tasks + Discern commission decisions at order entry and take action as necessary + Communicate with vendors to obtain order status and product information + Determine freight charge routing and allocation to properly apply freight charges to customers + Interpret customer purchase orders to identify long-term contracts and sales agreements + Establish connection for sales agreements and enforce maximum purchasing amount **SUPPLEMENTAL RESPONSIBILITIES** + Develop and share best practices with team + Understand and adapt to changes in processes and procedures. + Ability to understand lean manufacturing metrics as they relate to daily performance measures + Additional duties as assigned + Other duties as assigned **OTHER INFORMATION** + Comprehensive 60-day training program + Cross training in other areas within the department + 18-24 months' commitment to Corporate Services + Development opportunities for company growth if so desired **KNOWLEDGE & SKILLS** + Technical, Analytical skills and business knowledge + Communication and Interpersonal skills; Teamwork and leadership + Organizational skills; Self-management + Critical thinking and attention to detail + Ability to handle a fast-paced environment + Clear phone diction + Professional phone and email étiquette + Consistently communicate with supervisor and team regarding status of daily workload + Positive attitude during stressful situations and ability to handle multiple interruptions + Ability to build rapport and relationships with customers + Confident interaction with other departments and senior leadership + Open to change and learning **EDUCATION & EXPERIENCE** + High School Diploma or GED required. + Associate degree or bachelor's degree preferred. + 3-5 years of business and/or customer contact center experience preferred. + Spanish verbal and written skills a plus, but not required ** .** **PHYSICAL DEMANDS** + Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. + Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards. + Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds. + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. + The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **WORKING CONDITIONS & ENVIRONMENT** + Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels. **AT WILL STATEMENT** Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat. **EQUAL OPPORTUNITY** ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law. **US ONLY** **:** The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $25.48 - $25.48 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available **here (********************************************* . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (*************************************** , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
    $25.5-25.5 hourly 3d ago
  • Consultant - Customer Training - Wavemark

    Cardinal Health 4.4company rating

    Customer service advocate job in Richmond, VA

    As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products. **Job Summary:** This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. **Responsibilities:** + Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. + Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. + Provide expert guidance on training best practices, change management, and implementation strategies. + Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. + Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams). + Ensure training content meets the specific needs and supports the solution workflows within the hospital. + Oversee the training process from initial planning through department-level kickoff. + Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. + Monitor training effectiveness and provide post-professional training services as needed. + Travel to customer sites (hospitals and healthcare systems). **Qualifications:** + Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. + Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. + 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. + Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. + Strong understanding of adult learning principles and instructional design. + Proficiency in virtual training tools and Learning Management Systems (LMS). + Excellent facilitation, presentation, and communication skills. + Ability to manage multiple projects and stakeholders simultaneously. + Familiarity with healthcare operations, compliance, and clinical workflows. + Strategic thinker with a consultative approach. + Strong interpersonal and relationship-building skills. + Adaptable, proactive, and solution-oriented. + Comfortable working in fast-paced, dynamic environments. + Ability to travel 75% to customer sites (hospitals and healthcare systems) + Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. **Anticipated salary range:** $67,500 - $105,930 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $67.5k-105.9k yearly 15d ago
  • Part-Time (As Needed) Service Liaison

    Empire Hotels

    Customer service advocate job in Richmond, VA

    Part-time, Temporary Description Empire Hospitality, a federal contractor in the hospitality industry, is seeking a Service Liaison to join our team. We are looking for an individual who has a heart for service and a desire to make a difference in the lives of our guests. As a Service Liaison, you will be responsible for maintaining a positive relationship with our hotel partners while providing exceptional service to our guests. The Military Entry Processing Station (MEPS) Task Order On-site Liaison supports the daily operations of the Military Entry Processing Stations (MEPS) by supervising and coordinating services for applicants and communicating with key stakeholders. This role focuses on ensuring that all applicants receive the appropriate services as specified in the contract. The ideal candidate will have strong customer service skills, attention to detail, and the ability to coordinate with others and resolve issues independently. The ideal candidate will have extensive experience in customer service, strong leadership abilities, and the capability to resolve complex issues efficiently. Prior military experience is strongly preferred. Requirements *Sunday-Thursday 2pm-10pm Execute the daily operations of MEPS Support Services, ensuring compliance with contract specifications. Perform applicant check-in/orientation and checkout processes, ensuring all applicants are properly processed. Verify lodging and kitchen facilities remain in compliance with contract requirements. Forecast daily support needs, communicate requirements to relevant stakeholders, and track performance of needs requirements. Maintain regular communication with military representatives, hotel staff, and transportation providers to coordinate services. Coordinate with others to resolve issues that may arise during applicant processing (hotel staff, food, transportation). Resolve issues related to applicant conduct, seeking assistance as necessary. Ensure applicants receive and acknowledge briefings/paperwork. Complete reports as required. Other duties as assigned by the Regional Manager. Ensure that all safety, quality, and procedure compliance requirements are met. Maintain a high level of customer satisfaction by ensuring that all services are delivered effectively and efficiently. QUALIFICATIONS High school diploma or GED required. Minimum of one to three years of customer service experience, preferably in a high-volume environment. Military or Department of Defense experience is strongly preferred. Strong interpersonal conflict resolution skills. Strong problem-solving skills and the ability to navigate complex situations. Ability to read, interpret, and communicate effectively regarding documents, reports, and correspondence. Proficient in basic math and able to solve practical problems in a fast-paced environment. Strong working knowledge of Microsoft Excel, Outlook, and basic internet navigation. Must be able to obtain and maintain any necessary facilities credentials/authorization (U.S. citizenship required). WORK ENVIRONMENT / PHYSICAL DEMANDS Climate-controlled indoor environment with occasional exposure to outdoor weather conditions. Regularly required to use hands, talk, and hear. Frequently required to walk and sit. Occasionally required to stand, stoop, kneel, or crouch. Empire Hospitality is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition (including genetic characteristics or information), veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.
    $27k-39k yearly est. 51d ago
  • Adventure Readiness Specialist - Service

    Rivian 4.1company rating

    Customer service advocate job in Richmond, VA

    About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
    $48k-71k yearly est. Auto-Apply 6d ago
  • Pest Control Service Specialist

    Cleardefensepest

    Customer service advocate job in Richmond, VA

    Apply Description Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus $500 Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). New employee bonus: $500 for those starting THIS MONTH High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 14d ago
  • Customer Representative

    Live The Dash Travel

    Customer service advocate job in Richmond, VA

    We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you! Key Responsibilities: Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests. Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers. Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions. Personalized Service: Offer customized travel recommendations based on customer preferences and needs. Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions. Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction. Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers. Qualifications: Previous experience in a customer service or travel-related role is preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work under pressure and handle customer issues efficiently. Knowledge of travel booking systems and industry regulations is a plus.
    $30k-47k yearly est. 25d ago
  • Service Response Center Rep - Nights

    Vcu Health

    Customer service advocate job in Richmond, VA

    This position receives calls and assists customers with request for services. This job documents all incoming call request promptly, following all SRC policies and guidelines. This job coordinates and dispatches appropriate Plant Operations, Food & Nutrition, Transportation or other Support Services personnel as needed. This job also prioritizes the appropriate level of service to be consistent with the immediate need.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of work experience in a healthcare setting Minimum of two (2) years experience using a personal computer and typing 45+ WPM (typing test may be required) Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc. Experience PREFERRED: Previous experience preferably in a very active Call Center environment Previous experience in call/radio dispatching Previous experience using medical terminology Education/training REQUIRED: High school diploma or equivalent Education/training PREFERRED: Completion of some college course work Independent action(s) required: Answers incoming calls courtesy and respectfully, introducing self and welcome greeting. Updates and maintains information in departmental database. Handles and dispatches work orders within specified guidelines as outline by departmental policies and procedures. Uses independent judgment in responding to emergencies. Supervisory responsibilities (if applicable): N/A Additional position requirements: Incumbent must be flexible with work schedules according to department staffing of shift requirements and will be required to work some weekends and holidays as assigned. Must maintain a neat and tidy working environment and adheres to the dress code requirements in accordance with VCUHS and departmental policies and procedures. Age Specific groups served:All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change, Noisy environment EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
    $26k-34k yearly est. Auto-Apply 4d ago
  • Customer Service - Winner's Circle

    Daveandbusters

    Customer service advocate job in Richmond, VA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Range: 12 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $24k-32k yearly est. Auto-Apply 60d+ ago
  • Service Specialist

    Link-Belt Cranes 4.1company rating

    Customer service advocate job in Ashland, VA

    Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open at our Ashland branch. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include: Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction. Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite. Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair. Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion. Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call. Maintain an adequate level of tools necessary to perform the service requirements. Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed. Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines. Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders. Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis. Ensure that the service truck is properly maintained in good working condition and appearance. Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers. Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies. Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies. General qualifications for this role: High School or GED Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery Must be able to read and interpret technical manuals and drawings Must have Commercial Driver's License (CDL) *Link-Belt Cranes does not accept unsolicited resumes or calls from third-party recruiters or employment agencies*
    $38k-45k yearly est. 6d ago
  • Customer Support Representative

    Olsa Resources

    Customer service advocate job in Richmond, VA

    The ideal candidate will be responsible for assiting customers in a busy call center environment and being able to determine the nature of the call and directing accordingly. Duties may include but not limited to: Processing the complaints Filing requests for customers and distribution centers Tracking shipments and orders Preparing reports Various administrative duties: distributing mail, filing, faxing, processing forms, auditing documents, and data input ***This position requires candidates with a great work ethic and a great attendance record.*** Qualifications 3+ years experience in the customer service field Previous administrative and/or call center experience is a major plus Additional Information Shift: Monday-Friday, any time between 7:00AM-7:30PM Pay Rate: $10.00
    $10 hourly 8h ago
  • Card Services Specialist

    Argent Federal Credit Union

    Customer service advocate job in Chester, VA

    ROLE PURPOSE The purpose of this role is to manage the debit, credit and prepaid card programs through investigating disputes, fraudulent activity, acting quickly to prevent and mitigate risk and loss to the credit union and members. Solves complex problems or questions when they arise and performs the proper research to initiate a sound resolution to ensure the member and credit union are protected. ESSENTIAL DUTIES & RESPONSIBILITIES Resolves member inquiries concerning debit and credit cards, disputes, transactions and statements. Processes set up and input for debit and credit card systems, i.e. rate changes, new plastics and card designs. Maintains card plastic inventory across debit and credit card programs to ensure adequate supplies are available to meet members' needs. Understands the mechanical aspects of ATMs. Recommends new procedures to improve debit and credit card functions. Backs up Payments and Digital Services positions to assist in department coverage as needed. Reviews prior month general ledger reconcilements and researches any outstanding items before the last business day of the current month. Ensures outstanding items are cleared within 90 days of occurrence. Ensures financial security by following internal controls and maintains confidentiality at all times. Actively participates in all staff meetings in order to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement. Works to increase knowledge, technical skills and professional development through available internal and external sources. Works as a member of the Argent Credit Union team to ensure achievement of the credit union's mission and goals. Maintains a professional work environment and businesslike appearance. Perform additional duties and responsibilities as deemed appropriate. ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS This role requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to stand, reach with arms, talk and hear. ASSOCIATE CORE COMPETENCIES Member Service - Displays courtesy and sensitivity, appropriately manages difficult or emotional member situations. Meets commitments, and responds promptly to member needs, solicits member feedback to improve service. Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, meets attendance and punctuality requirements as expected. Job Knowledge - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, and uses resources effectively. Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality. Team Work - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, and recognizes accomplishments of other team members. PERFORMANCE EXPECTATIONS Accuracy - Accuracy is of extreme importance as it reflects on Argent Credit Union's reputation. Inaccuracy affects the member's privacy and breaks the trust the member has placed in us. This would include but is not limited to posting an incorrect amount to the correct account and providing an incorrect member receipt, and inaccurate completion of member service and forms. The employee is responsible for checking his or her own work to avoid errors. Attendance - The employee must be able to consistently report to work as scheduled and perform the duties of the position in the office environment. Relationships with Others - The employee must work effectively and relate well with others including internal and external members, supervisors, colleagues and individuals inside and outside Argent Credit Union. Policy Compliance - The employee is required to be knowledgeable of all company, department and position-specific policies and procedures and to follow the policies and procedures without exception. These policies include but are not limited to the Fraud Prevention, Harassment, Confidentiality, Employee Conduct, Electronic Communications, Voice Mail, Bank Secrecy Act and Collection policies. REQUIRED EDUCATION AND EXPERIENCE A high school diploma or equivalent. One to three years financial industry experience in the capacity of card services and ATM's preferred; or equivalent combination of education and experience. Knowledge of rules and regulations as related to Payments and Digital Services. Experience with Fiserv EFT and Velera a plus. Work requires valid driver's license and vehicle to visit ATM locations.
    $31k-56k yearly est. Auto-Apply 11d ago
  • Customer Service Teammate

    Go Car Wash Management Corp

    Customer service advocate job in Laurel, VA

    Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $13-15 hourly 28d ago
  • Resident Service Specialist

    Hunt Companies Finance Trust, Inc.

    Customer service advocate job in Fort Lee, VA

    The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements. What you will do * Serves as the primary point of contact for all resident related inquires. * Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI. * Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution. * Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed. * Administers move-in lease documents and home inspection with resident. * Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable). * Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi. * Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community. * Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident's satisfaction within an acceptable time frame. * May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team. * Participates in monthly functions held by the site to assist in resident retention. * This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties. Qualifications * High School Diploma or GED (or equivalent) Required and * Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred * Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. Required and * Previous experience in sales Preferred * Strong customer service skills. * The ability to show houses which may include working in all types of weather conditions. * Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. * Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. * Ability to handle multiple priorities with tight deadlines in a fast-paced environment. * A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required. * Ability to resolve problems independently and responsibly. * Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills. * Demonstrates discretion and ability to maintain a professional attitude and appearance. * Effectively envision, develop, and implement new strategies to address competitive, complex business issues. * Takes initiative to identify and anticipate client needs and make recommendations for implementation. * DL NUMBER - Driver's License, Valid and in State Required Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package. Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more! Click Here for Benefits Overview ******************************************************** You must be able to pass a drug, background screen and physical abilities test/motor vehicle record check (if one is required per the position). EEO/ADA The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #INDHUNT #ZRHMH
    $31k-56k yearly est. 14d ago
  • Customer Service Teammate

    Go Car Wash

    Customer service advocate job in Brandermill, VA

    TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $13-15 hourly 60d+ ago
  • Owner Service/Reservations Specialist

    Daily Management Inc. 3.9company rating

    Customer service advocate job in Williamsburg, VA

    Job Description Owner Services/Reservations Agent March 2020 Job Code: Department: Reservations/Owner Services FLSA Status: Non-Exempt Reports To: Owner Services/Reservations Manager Position Summary: This position reports to the Owner Services/Reservations Manager and is primarily responsible for providing excellent customer service to our Owners by addressing questions concerning contracts, owner rentals, exchange procedures, receiving payments for assessments and taxes, and reserving Owner weeks. This position also enters rental reservations from online travel agencies, and maintains Marketing reservations. Specific Responsibilities: Core duties and responsibilities include the following: Enters and confirms reservations from Exchange companies: RCI, Interval International, Platinum Interchange. Maintains accuracy of Marketing reservations entered via automated download, adding required information to assure proper handling. Accurately enters reservations received from online travel agencies such as Agoda, Expedia, Booking.com. Provides highest level of customer service by responding to questions regarding contracts, rentals, maintenance fees, and how to work with Exchange companies to obtain optimum benefits of their ownership. Accounting duties include receiving payments for maintenance fees and taxes, and collection calls. Assures Owner information in the property management system is accurate and up to date. Assists the front office in researching information as requested. Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook. Performs all other duties as assigned by management. Managerial Responsibilities: This position has no supervisory responsibilities. Position Requirements (Skills/Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to represent the resort professionally and interact positively with owners and guests. Previous customer service experience. Previous experience in reservations. Experience in a resort setting is a plus. Experience with internet software; and word processing software Experience: The requirements listed above are representative of the knowledge, skill, and /or ability required. Education: High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Flexible Scheduling: Must be able to work Monday through Friday and Saturdays as required. Physical Demands: While performing the duties of this job, the employee is required to walk, stand, stoop, kneel, crouch. The employee Is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. The employee will occasionally be required to climb a step ladder or balance and, to talk, to hear and /or smell. The employee must regularly push, pull, lift and /or move 10-25 lbs. And occasionally push, pull, lift and /or move 50 or more pounds with assistance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good customer service skills are a must. Standards of Appearance: This position is highly visible in all resort areas. Team member must present a professional appearance and must adhere to all Operating Procedures and Standards of Appearance set by Daily Management and the Resort. Standards of Conduct: The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group. Note: This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement. I hereby certify that I have reviewed and understand all elements of this position description and will fully comply as a team member of the Daily Management, Inc.
    $30k-38k yearly est. Auto-Apply 52d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Richmond, VA?

The average customer service advocate in Richmond, VA earns between $25,000 and $37,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Richmond, VA

$30,000
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