Client Service Associate - Financial Services
Customer service advocate job in Saint Louis, MO
Larson Financial Group is seeking a Client Service Associate - Financial Services in the St. Louis, MO area to manage the client service operations of an Advisor's practice. This position will allow you to have direct contact with the clients to achieve their financial goals by performing operational duties, servicing clients through diligent and detailed follow-up, and keeping organized accounts of client information.
This is a fast-paced and rapidly growing practice, and it is the Client Service Associate's duty to ensure that the Advisor is spending their time in meetings and prospecting. The position will be a good fit for a driven person who desires a guaranteed salary with large upside income potential based on the performance of the individual and the practice.
Requirements:
Responsibilities include, but are not limited to:
Serve as the primary contact for client service needs, ensuring clear, timely communication.
Process new business and manage paperwork for investments, insurance, and alternative assets.
Coordinate transfers, contributions, distributions, and premium payments across custodians and carriers.
Maintain and track tasks, follow-ups, and planning milestones using Salesforce.
Schedule and prepare for client meetings, including calendar management and pre-meeting materials.
Gather and organize financial and insurance data to support planning and underwriting.
Ensure accurate recordkeeping and support regulatory compliance in all workflows.
Provide high-level support to advisors by anticipating needs and keeping client processes on track.
Expectations:
Previous financial advisory services or similar experience required
Ability to work with the Advisor and other support team members to accomplish a common goal
Be able to conform to a changing environment and work at a quick pace, to achieve timely deadlines
The client must be able to rely on the CSA for every financial need, whether it is finding the right answer or having it ready for them
2+ years of experience with Salesforce
Proficiency with Microsoft Office including SharePoint, One Drive, Outlook, etc.
Must be a self-starter and goal-oriented requirements: Skills and Experience:
Four-year degree or equivalent work experience
Knowledge of insurance/financial services industry
Excellent verbal and written communication
Service oriented attitude
Ability to maintain confidentiality of information
Ability to coordinate multiple tasks and priorities in a fast-paced environment
High attention to detail
Exceptional organization and problem solving
Larson Financial Group, LLC offers a generous employee benefits & perks package:
Profit Sharing Bonus Program
401(k) Employer Match up to 4%
Medical Insurance (HDHP HSA plans are 100% ER PD)
Dental Insurance
Vision Insurance
ER PD Long Term Disability Insurance
ER PD Life Insurance
ER PD EAP
Voluntary Life & STD available
Supplemental Insurance available
Paid time Off (112 hours after 90 days)
Holiday Pay (12 Holidays)
Training & Education
ER Events, Awards, Activities
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Customer Service Specialist
Customer service advocate job in OFallon, MO
VSM (Vereinigte Schmirgel-und Maschinen-Fabriken) was established in 1864 as a leading manufacturer of coated abrasives for the industrial processing of metal and wood-based materials. Headquartered in Hannover, Germany the company has grown to approximately 8000 employees worldwide, with approximately $150 million in sales. With over 10 international subsidiaries, VSM Abrasives Corporation is responsible for the United States market.
VSM Abrasives Corporation, a leading manufacturer of coated abrasives located in O'Fallon, MO has an immediate opportunity in our Customer Service department.
Customer Solutions Specialist
Essential Duties and Responsibilities: Others may be assigned as needed.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Retain product knowledge to answer questions quickly.
Maintain records of customer interactions, transactions, comments, and complaints.
Provide customers and sales team with quotes.
Acknowledge and resolve customer complaints promptly; communicate and coordinate with colleagues as necessary to resolve issues and answer product questions.
Build sustainable relationships of trust through open and interactive communication.
Assist with placement of orders, refunds, or exchanges.
Qualifications:
Associate's degree in business.
Proficient in Microsoft Office Programs.
Advance skills in excel.
Proven customer support experience or experience as a Customer Service Representative.
Manufacturing experience is a plus.
Ability to remain calm under pressure or if a customer is upset.
Must be able to communicate in a professional manner.
Help with expediting sample orders to customers.
Ability to manage a high volume of written communication.
Ability to multi-task, prioritize and manage time effectively.
Strong phone communication skills with active listening.
Willingness to learn and support the team.
Must be able to do basic math skills.
What we can offer you: competitive wages, a great working environment, and full spectrum excellent benefits.
Find out why VSM is an employer of choice. Visit our website and apply online at:
***********************************
or email your resume to:
*******************************
.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Vietnamese/Korean Bilingual Customer Support Representative
Customer service advocate job in Chesterfield, MO
Hi,
BlinkRx is currently hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can share their resume to "*********************************".
Bilingual Korean/Vietnamese Customer Support Specialist
Location: Chesterfield, MO & Pittsburgh, PA
Responsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures
Utilize Knowledge Base materials as a foundation for resolving inquiries
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
Bilingual Vietnamese required, with strong command of the English language
High school diploma or GED required, Bachelor's degree strongly preferred
Customer service or inbound call center experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Location/Hours:
Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm
Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
Scheduling flexibility, as your schedule may change over time according to business needs
Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017
Benefits
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Paid time off, sick time & holidays
Paid parental/baby bonding leave
Daily meal stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking
Customer Accounts Advisor
Customer service advocate job in Saint Louis, MO
The hourly range for this position is $14.25 to $15.00. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
Customer Service Representative
Customer service advocate job in Saint Louis, MO
Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package.
We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service.
Responsibilities
Full-time Position - comes with full Benefits Package + Incentives
Aptitude to multi task and have a highly self-disciplined work ethic
Must be highly organized, focused, and motivated to work in our "St. Louis" office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs.
Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant.
Require individual to be an excellent communicator.
Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow.
Work in a collaborative environment where we learn and apply as a team.
Qualifications and Compensation
EXPERIENCE & EDUCATION
Some College Preferred or Experience with Administrative Tasks
COMPENSATION
Salary is commensurate with experience
Medical and Dental - (Full Time)
401K - Company Matching (Full Time)
FSA - Flexible Spending Account (Full Time)
Vacation and Holidays (Full Time)
PC Gains - Profit Sharing
We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position.
Best regards,
Patient's Choice Management
Slot Service Specialist/Dual Rate Supervisor
Customer service advocate job in Saint Charles, MO
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times.
This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
Responsible for assigned casino funds and proper handling of funds exchanges.
Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
Perform minor slot machine repairs not requiring a Slot Technician.
Assist casino patrons with general questions concerning the Casino.
Comply with all Company and departmental policies, procedures, and internal controls.
All other duties as assigned.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Customer Support Representative - Full Time
Customer service advocate job in Saint Louis, MO
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer Support Representative at our St Louis, MO terminal.
Monday - Friday, hours can vary between 7:00am - 5:00pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
POSITION SUMMARY:
To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.
Responsibilities
ESSENTIAL FUNCTIONS:
Field inbound emails, chats and calls providing exceptional customer experience
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickups and completing deliveries
Educate, when possible, self-service options available to Customers
Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
Conduct account research & document fulfillment request
Perform other duties as needed
Excellent communication and active listening skills.
May require occasional travel
Qualifications
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent communication skills- verbal, written & active listening
Excellent Mindset
Detail-oriented
Proficient in Microsoft applications along with proficient computer systems and data entry
Excellent attendance
Strong problem-solving and conflict-resolution abilities.
Patience and empathy to handle stressful situations calmly.
Ability to multitask, manage time, and stay organized.
Ability to work both independently and as part of a team
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
Auto-ApplyGeneral Services Specialist
Customer service advocate job in Clayton, MO
This position is responsible for receiving shipments at the Central Receiving Dock and delivering packages to an assigned route of County buildings. You will start and end your workday in Clayton, MO. The typical starting salary is$15.18 hourly. In addition, we offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy.To learn more about these and other County benefits, please visit Competitive Benefits - St. Louis County Website
Examples of Duties
* Assist third-party delivery drivers with unloading shipments in a safe manner
* Verify all shipments are complete and notes any shortages or damages on manifest
* Record all shipments on the daily receiving log and deliver all shipments within established time frame
* Assist departments with information needed regarding shipments and schedules
* Retrieve surplus inventory within the Government Center
* Operate motorized equipment associated with the delivery, loading and unloading of mail and supplies
* Handle all phone calls in a prompt, professional responsive manner
* Serve as back up for mail and courier services when necessary
* Perform any additional duties as assigned
Minimum Qualifications
* Equivalent to six months' experience in an office, storeroom, or warehouse involving mail processing, stocking inventory, and loading and delivering supplies
* Candidates must possess a current and valid driver's license
Additional Information
SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.
The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.
The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.
All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.
HOW TO APPLY: Applicants interested in applying for this position should visit our website at*************************************** We only accept On-line applications.
EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at ************** for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO63105
*************
Relay MO 711 or ************
An Equal Opportunity Employer
Fax: **************
***********************
Digital Customer Support Representative
Customer service advocate job in Saint Louis, MO
The Digital Customer Support Representative at Adrenaline is responsible for monitoring, maintaining, and supporting Adrenaline Digital Signage systems. This role involves proactively identifying and troubleshooting player issues, responding to alerts, escalating incidents when necessary, and ensuring system uptime and performance. The Digital Customer Support Representative collaborates with Field Service teams and external vendors to resolve service disruptions and performs routine maintenance to ensure network reliability. Strong analytical skills, attention to detail, and the ability to work under pressure are essential in this position.
Accountabilities
Open initial service instances with a service ticket.
Contact site for specific troubleshooting situations.
Walk through on system reboots as required.
Offer first line troubleshooting support.
Answer and close routine inquiries.
Responsibilities
First responder for reports of system trouble received from client email or phone call.
Setup and ship hardware for service and installation needs.
Coordinate with Network Operations Manager on broader issues.
Manage Field Support schedules and site visits with Tech labor partner.
Assist Field Support team when required on field service visits.
Qualifications
2+ years' professional, customer service experience with a technology company
Excellent communication skills
Ability to multi-task effectively
Highly driven and self-motivated
Ability to accurately report on field situations
Attention to detail coupled with sense of urgency
Function well within a team environment
Attention to detail
Adrenaline is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions at Adrenaline are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Adrenaline will not tolerate discrimination or harassment based on any of these characteristics.
Adventure Readiness Specialist - Service
Customer service advocate job in Saint Louis, MO
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is preferred Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is preferred Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
Customer Service Officer
Customer service advocate job in Jennings, MO
At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it's all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible.
From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries - and working together to build a future we can all trust.
Our Explosive Ordnance Systems team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.
In this exciting site-based role, you will be responsible for providing outstanding customer service to all internal and external personnel, ensuring all administration tasks are completed and maintaining accurate data entry.
* Deliver comprehensive administration support
* Perform accurate and timely data entry to support operational efficiency
* Preparation of work orders
* Prepare and provide reports and documentation
* Provide quality customer service to internal and external customers and staff
* Manage and maintain the accurate operation of the inventory stock management system
Your Experience
On day one in this role, we'll expect you to bring the following skills, experience and behaviours:
* Advanced data entry ability
* Strong numeric, literacy, independent and comprehension skills
* Intermediate to advanced MS Word and Excel skills
* Experience in a customer service role
* Experience / knowledge in warehousing processes - desirable
* Experience working in a Defence environment - desirable
* Basic experience or working knowledge of dangerous goods - desirable
* Availability for local and interstate travel as required
As part of our commitment, we offer:
* Competitive remuneration (Insert WAGE EA) + Super + Profit Share
* ThalesFlex - Hybrid work environment
* Fitness Passport Discount - Access to a network of Gyms across AUS as cheap as $14.95 P/W
* Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
* Modernised Paid Parental Leave
* Veterans Leave
* Novated Lease options
* Family support through our partnership with Parents at Work
* Personal & professional training development opportunities
* Sonder - Wellbeing & Support Partner
We are recognised as a Family Friendly Workplace.
We are proud to be endorsed as a Work180 Employer, read more about our WORK180 endorsement.
Good to Know
Prior to being offered employment, you will need to complete pre-employment police and medical checks.
A Defence security clearance NV1 is also required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.
Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website ********************************* In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.
It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here.
We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.
Read more about our WORK180 endorsement.
Auto-ApplyCustomer Service
Customer service advocate job in Saint Louis, MO
Agilix Solutions is looking for a talented, customer service-oriented person to help us maintain the highest levels of customer satisfaction in every area of our business. We are a company that recognizes talent and provides the opportunity for development and career growth. This person will handle customer's backorders, customer returns and troubleshooting. In addition, this person will serve as a key contact and liaison to our inside and outside salespeople while working with accounting, our purchasing department, and our warehouse people. The ideal candidate will be able to learn multiple business systems and become the point of contact for all branches on business system changes.
This role will report to the Customer Service Supervisor.
Responsibilities
Manage customer returns and use problem-solving skills to resolve account-related issues.
Process billing and credit invoices to represent the customer in the resolution of all disputes and claims in dealing with Agilix's suppliers.
Working with accounting, purchasing and our inside and outside salespeople reconciling payments.
Managing customer orders after the point of sale.
Understand the workflow from inventory, sales, accounting, and purchasing.
Working within excel, updating price sheets, & customer billing.
Qualifications
Experience working for a distributor is preferred
High degree of customer service abilities
Ability to multi-task
Strong organizational abilities and attention to detail
Strong abstract reasoning abilities
Knowledge of accounts receivable, accounts payable, purchasing, and inventory control
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Company-Provided Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account (Employer contributions for 1
st
year only)
401(k) (Company match contributions and discretionary annual profit-sharing plan)
Company Sponsored Life Insurance
Company Sponsored Short-Term Disability
Company Sponsored Long-Term Disability
Employee Assistance Program
Monthly allocation of work-from-home days
Voluntary Benefits
Legal Services
Critical Illness
Life Insurance
Dependent Care/FSA
About Agilix Solutions
With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.
Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement
Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.
Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria.
Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law.
Agilix Solutions is an Equal Opportunity Employer.
Auto-ApplyCustomer Service Advisor
Customer service advocate job in Saint Louis, MO
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Customer Service Agent
Customer service advocate job in Saint Louis, MO
Job Description
The Opportunity:
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
LCR is looking for a Customer Service Representative who will be making and receiving calls to and from both current and prospective customers.
Apply today if you:
Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
Assist customers in selecting the products and services that best suit their technology and communications goals and help to set up the account.
Process upgrades, downgrades, new product purchases and facilitates delivery and installation efficiently and effectively.
Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.
Have the opportunity to engage in continuous professional development training sessions and participate in dynamic team-based company culture.
Requirements
1-2 years in a customer-based role
Excellent interpersonal skills, tact, and a track record of success with customer-facing roles
Ability to handle pressure, prioritize, and multi-task during the course of a business day
Tech-savvy, or the ability to pick up concepts quickly
Enthusiasm and aptitude for learning new skills
About Lehman Consulting & Recruiting
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Agent
Customer service advocate job in Saint Louis, MO
Job Description
Join Our Team as a Customer Service Agent!
Are you passionate about delivering exceptional customer experiences? At RSolution, part of GJ Grewe Brokerage & Development, we're looking for a dedicated Customer Service Agent to join our team. If you thrive in a fast-paced environment and are ready to bring your skills to a trusted name in commercial real estate, we'd love to hear from you!
About Us:
RSolution is your one-stop shop for all commercial real estate and development needs. Backed by GJ Grewe Brokerage & Development, our team of experts, professionals, and executives is committed to providing trusted guidance and exceptional service in the world of commercial real estate. We pride ourselves on fostering strong relationships with our clients and delivering results that exceed expectations.
What You'll Do:
As a Customer Service Agent, you'll play a critical role in ensuring our clients receive the best possible experience. Your responsibilities will include: - Providing friendly, professional, and timely responses to client inquiries. - Assisting clients with questions about our services and guiding them to the right solutions. - Collaborating with internal teams to ensure seamless communication and client satisfaction. - Maintaining accurate records of client interactions and feedback. - Identifying opportunities to improve the customer experience and sharing insights with the team.
What We're Looking For:
We're seeking a candidate with the following qualifications: - At least 3 years of experience in a customer service or client-facing role. - Strong communication and interpersonal skills. - A proactive, problem-solving mindset with attention to detail. - The ability to work efficiently in a dynamic, team-oriented environment. - Familiarity with commercial real estate is a plus, but not required.
Why Join RSolution?
While we do not currently offer additional benefits, this role provides the opportunity to work with a passionate and professional team in a growing industry. At RSolution, we value collaboration, integrity, and a commitment to excellence. You'll be part of a company that prioritizes building strong relationships-both with clients and within our team.
Ready to Apply?
If you're ready to bring your expertise and enthusiasm to RSolution, we'd love to hear from you! Join us in delivering outstanding service and making a difference in the commercial real estate industry. Apply today and take the next step in your career with RSolution!
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Customer Excellence Representative
Customer service advocate job in Columbia, IL
Join The HOYA Vision Care Team!
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
We are currently hiring a Customer Service Representative!
Wage: $18/hour
Shift: Monday - Friday 9:00am - 5:30pm
Location: Columbia, IL
What's in it for you?
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more!
What you'll do:
Answer incoming calls from customers in a professional manner.
Receive new orders, input Rx order correctly into DVI.
Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
Direct complaints concerning billing and services rendered.
Refer complaints of service failures to designated department managers for investigation.
Locate an order's current or past position in the facility by checking in computer system.
Tag trays when necessary for expediting.
Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays.
Document phone conversations in account notes in DVI. • Keeps abreast of products and availability.
Qualifications:
High School Diploma or GED
2 years of telephone customer service experience a plus
Optical experience recommended
Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)
Auto-ApplyCustomer Service Professional
Customer service advocate job in Saint Charles, MO
We are Hiring! Benefits/Perks
Flexible Schedules
Competitive Compensation
Careers Growth Opportunities
Health Insurance
Vacation
Paid holidays
Weekly paycheck
Company OverviewFor more than 40 years, Spring-Green has been beautifying America's neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job SummaryUnder the direction of the Office Manager, answering service questions via phone calls, emails, and text. Communicating with branch personnel to assist in resolving service issues, selling lawn care services, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads, scheduling appointments.
Responsibilities
Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.
Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer
Scheduling appointments
Supporting employees in the field.
Qualifications
A high school diploma or general education degree (GED) required
Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred
Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience
Strong computer skills
Quick learner
Able to work independently and take initiative.
Able to follow directions.
Detail oriented
Enjoy working in a fast paced, constantly changing environment.
Bilingual is a plus
Compensación: $16.00 per hour
For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.
Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green franchised system. Each Spring-Green franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green franchisee posting the position.
Auto-ApplyPART-TIME HUMANE SERVICES REPRESENTATIVE - PET ADOPTION CENTER
Customer service advocate job in Saint Charles, MO
Apply Now JOB OVERVIEW: The purpose of this position is to provide the public with a high volume of pet adoption services and provides general clerical assistance to department staff. RESPONSIBILITIES: * Verifies accuracy of Rabies Vaccination Certificates and enters data into the computer.
* Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags.
* Inputs information into the computer.
* Answers, screens, and directs incoming telephone calls.
* Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits.
* Prepares correspondence, reports, and other documents as directed.
* Greets, directs, and collects fees from visitors.
* Receives, releases, and processes adoptions of animals entering the facility.
* Files vaccination documents, purchase orders, invoices, and other documents as directed.
* Educates the public on responsible pet ownership.
* Corresponds with animal control officers in the field using two-way radio and computer, dispatches calls.
* Process adoptions and disseminates information at special and off-site events.
* Accepts and approves adoption applications, researches information as needed.
* Dispatches animal control officers as needed.
* Assists with duties of Administrative Assistant in their absence.
* Assists in the preparation and record keeping of invoices, purchase orders, and public notifications.
* Assists in preparation and recording of payroll.
* Maintains animal records and files.
* Prepares bills for veterinarians and records information in ledger.
* Opens and distributes mail.
REQUIREMENTS:
* Requires graduation from a general or technical high school or equivalent.
* 3 years clerical experience involving customer service and record keeping required.
* Cashiering, teller, or related skills required. An equivalent combination of education, training and experience will be considered.
* Must be able to multitask efficiently.
* Ability to be a team player and communicate effectively with co-workers, supervisors and the general public, including dissatisfied citizens, is mandatory.
* Requires general computer skills and working skills in performing data entry and filing.
TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications.
This is a part-time clerical support position. Candidate should be available to work an estimated 18-20 hours per week. Typical hours would fall between 8:00 am and 6:30 pm, Monday - Saturday.
Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied.
St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.
Student Engagement Specialist (Grant-Funded)
Customer service advocate job in Belleville, IL
In accordance with the Mission and Values of Southwestern Illinois College, the Student Engagement Specialist is a full-time, administrative position that operates as the point of contact to support students in exploring their academic interests and achieving successful completion of their degree or certificate programs via the Workforce Empowerment Initiative Grant. This position is responsible for helping students in the areas of academic advising, financial aid, registration, recruitment, career counseling, and other various student engagement services. The incumbent must have knowledge of student development, academic planning, and case management strategies. The Student Engagement Specialist will utilize the College's student information system to deliver direct services and coordinate with campus partners to promote student success. The Student Engagement Specialist is responsible for developing and monitoring individualized academic and career plans for students. The position will also assist students in navigating college processes, resources, and support services. The Student Engagement Specialist will serve at various locations across the district as needed. This role is contingent upon the continued receipt of external funding.
QUALIFICATIONS
1. Bachelor's degree required. Master's degree desired.
2. One year experience in helping students in the areas of academic advising, financial aid, registration, recruitment, career counseling, or other various student engagement services preferred.
3. Experience in higher education preferred.
4. Excellent customer service, organizational and analytical skills, preferred.
5. Proficiency with Microsoft Office Suite required and PeopleSoft preferred.
6. A valid driver's license is required.
7. Must successfully pass a criminal background check prior to hire.
PAY AND HOURS
Salary Grade 1 on the Administrative Pay Scale, ranging from $37,550 to $46,950 annually.
BENEFITS AND PERKS
Benefit availability and eligibility may vary from the summary listed below. Please visit ************ for more information.
* Eligibility for comprehensive medical, dental, vision, life, and disability insurance plans beginning date of hire
* Retirement savings plan through State Universities Retirement System of Illinois and voluntary 403(b) and 457(b) savings plan
* Eligibility for paid leave including holidays, sick, and vacation
* Educational incentives including Reduced Tuition at Southwestern Illinois College and Tuition Reimbursement
* Employee Assistance Program, employee discounts, gym access, additional voluntary benefits and more!
WORK LOCATION
Wyvetter H. Younge Campus with district-wide responsibilities.
APPLICATION DEADLINE
Job posting closes to applicants on January 20, 2026, with application review beginning on January 21, 2026.
APPLICATION PROCEDURE
Required application materials, such as resume, cover letter and references, should be attached to your application. Other required application materials i.e., unofficial transcripts, etc., should be attached after your application has been submitted (official college transcripts must be provided at the time of hire). Go to your My Job Applications page from the careers home page of your account.
Southwestern Illinois College
is proud to be an EEO/AA Employer/Educator
Smoke/Tobacco/Vapor/Drug-Free Workplace
Service Center Representative
Customer service advocate job in Lake Saint Louis, MO
Job Description
St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.
SCC is looking for a full-time Service Center Representative to join our Student Services Department.
POSITION SUMMARY:
The Service Center Representative is the first point of contact for incoming calls to St. Charles Community College. This position is responsible for answering the college's main phone number, providing accurate information, and directing calls to the appropriate departments. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle a high volume of calls efficiently and courteously.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer the college's main phone number promptly and professionally.
Provide general information about the college, including admissions, programs, events, and services.
Direct calls to the appropriate departments or individuals based on the caller's needs.
Maintain an up-to-date directory of college departments, services, and staff.
Handle inquiries and resolve issues when possible, escalating complex issues to the appropriate department.
Keep accurate records of calls, including the nature of the inquiry and any actions taken.
Assist with other administrative tasks, such as managing the reception area and supporting other departments.
Maintain a high level of confidentiality regarding student and staff information.
Continuously improve knowledge of college programs, policies, and procedures to provide accurate and helpful information.
MINIMUM EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Some college coursework preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively.
PREFERRED EXPERIENCE:
Previous experience in a call center, customer service, or administrative role is desirable.
Experience in an educational setting is a plus.
St. Charles Community College is an Equal Opportunity Employer.