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Customer service advocate jobs in Salem, OR

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  • Customer Service Associate - Housekeeper

    Legacy Health 4.6company rating

    Customer service advocate job in Portland, OR

    Your attention to detail makes a lasting difference. As you help maintain the cleanliness and safety of patient rooms, care areas, offices, hallways, and other spaces, you set the tone for a welcoming and healing environment. Your work supports a healthcare setting focused on making life better for patients, the community, and your team. If you're ready to help create a cleaner, safer space for care, we invite you to join us as an Customer Service Associate Legacy Good Samaritan Medical Center in Northwest Portland is known for its specialty programs and clinical excellence. Legacy Good Samaritan features nationally renowned doctors in cancer care, kidney transplantations, neurology, ophthalmology, weight-loss surgery, robotic surgery, rehabilitation and more. Responsibilities: Safe operating of cleaning equipment and preparation of cleaning chemicals. Application of correct cleaning procedures and chemicals Maintains established preventative maintenance procedures on all equipment as required. Follows appropriate security measures when cleaning medication rooms and refrigerators. Respects and understands the need for medication inventory control and security. Participates in process improvement activities. Other duties as required. Qualifications: Able to read, write and perform math skills in English. Must be able to relate to others with courtesy and tact under normal as well as stressful conditions. Pay Range: USD $18.47 - USD $25.01 /Hr. Our Commitment to Health and Equal Opportunity: Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************
    $25 hourly Auto-Apply 4d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service advocate job in McMinnville, OR

    The salary range for this role is $16.50 to $17.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $16.5-17.5 hourly 1d ago
  • Client Relationship Specialist - Vancouver, WA

    Charles Schwab 4.8company rating

    Customer service advocate job in Portland, OR

    Regular Your opportunity As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you. What you have Required Qualifications: 1+ years of Client/Customer Service experience Preferred Qualifications: Previous experience in Financial Services/Wealth Management and/or closely related industry. While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses Ability to handle client needs with tact and diplomacy Outstanding written and oral communication skills Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously Ability to build and maintain good cross-enterprise working relationships Basic understanding of brokerage regulations and rules that govern client accounts May be asked to become a Notary In addition to the salary range, this role is also eligible for bonus or incentive opportunities. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance
    $50k-62k yearly est. 1d ago
  • Care Coordinator, Inpatient - Dual

    Kaiser Permanente 4.7company rating

    Customer service advocate job in Happy Valley, OR

    Inpatient Care Managers are Registered Nurses who independently assure patients are admitted to the correct level of care for accurate billing and reimbursement, provide quality, cost effective clinical coordination/care management in acute care and emergency care settings, manage patients with routine and complex transition planning needs by independently assessing needs, developing, and implementing plans of care for transitions across care settings. Inpatient Care Manager also serve as expert consultants and educators for physicians and other health care team members for discharge and transitional care, coordination of internal and community resources, and support the evaluation and improvement of systems of care to support the optimal utilization of health care resources, while maintaining quality of patient care. The Inpatient Care Manager assumes primary accountability for anticipating, assessing, developing, implementing, documenting, advising, and communicating a safe transition plan of care for patients with complex care needs. Essential Responsibilities: Coordinates post-discharge patient care needs to assure the timely and effective discharge of routine and complex patients from the hospital setting. Independently and proactively completes and documents patient assessments which are thorough, timely, age appropriate, and reflect psychosocial support systems, care needs, health plan benefits, level of care determinations for hospitalized patients. Coordinates and communicates with patients, families, and the health care team to develop mutually agreeable plans of care that optimize the use of resources to support the particular needs of individual patients. Facilitates resolution of issues which present barriers to safe transfers through the use of patient/team care conferences to assure the efficient transition to a lower level of care and to assure the patient/family receives the right care at the right time so that quality and utilization of resources are simultaneously enhanced. Ensures systematic and ongoing contact with interdisciplinary staff and continuing care services to assure the safe transition of patients across care settings. In collaboration with the interdisciplinary health care team, ensures regulatory and compliance standards are met. Perform duties as requested. Basic Qualifications: Experience Minimum of two years combined RN experience in the following areas: Med/Surg (hospital acute care) ICU (hospital acute care) Emergency Department Home Health Skilled Nursing Facilities Hospice Long Term Acute Care Inpatient Rehab Utilization Management Education Successful completion of an RN program by date of hire. High School Diploma or General Education Development (GED) required. License, Certification, Registration This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire. Registered Nurse License (Washington) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire Registered Nurse License (Oregon) within 6 months of hire Basic Life Support within 3 months of hire Additional Requirements: Demonstrated ability to interrelate with physicians, nurses, support staff, and patients in interdisciplinary approach. Demonstrated ability to work as part of a team and work as a constant patient advocate. Basic physical, psychosocial, functional assessment skills. Familiar with care process related to discharge and transitional facilities and services. Thorough knowledge of principles of teaching and delegation, assessment skills and care planning, and appropriate utilization of acute hospital, long-term care, and home care resources. Able to develop concise and thorough documentation of patient clinical assessment and care needs. Highly effective problem solving, written and verbal communication, customer service, organizational and time management skills. Ability to effectively provide culturally competent care. Ability to navigate conflict in high pressure situations. Ability to use fixed and mobile technological devices. Preferred Qualifications: Knowledge of appropriate utilization of acute hospital and Kaiser Permanente internal resources. Knowledge of Medicare and Medicaid regulations related to eligibility requirements: hospital, nursing facilities, home health, hospice, and Durable Medical Equipment (DME). Knowledge of utilization management principles and tools. Demonstrated clinical judgment and customer-focused service skills. Knowledge of principles of patient teaching, disease prevention measures, and physical assessment as it relates to the needs of patient and the next level of care. Certified in Case Management. BSN or bachelors degree and MSN.
    $44k-53k yearly est. 4d ago
  • Clinic Call Center Specialist/Interpreter

    Outside In 4.0company rating

    Customer service advocate job in Portland, OR

    Job Details Main Building - Portland, OR Full Time None $23.70 - $26.16 Hourly None Day Customer ServiceDescription Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Call Center Specialist is essential to our multi-disciplinary medical team. The Clinic Call Center Specialist manages a multi-line telephone and online communication for our Downtown and East medical clinics. This role also provides reception and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation. Bilingual Spanish & English is a requirement of this position. This is a full-time position with benefits and is union-represented. Union membership is required. Essential Duties Call Center Coordination Assist with training of Call Center staff; Be an engaged team member of a Patient Centered Primary Care Medical Home care team; Coordinate with back clinic staff to ensure accurate scheduling of appointments; Answer phone calls and assist with phone system; Patient/Customer service Maintain an environment conducive to patient comfort and confidentiality; Oversee patient communication and reception within our Call Center department; Assist patients with registration process and Mychart navigation; Provide referrals for clients to various community agencies as needed; Verify insurance eligibility, benefits and copayments; Screen qualified patients with applying for health insurance benefits through the Oregon Health Plan; Care Coordination Conduct health maintenance outreach calls; Assist providers and back clinic staff with patient follow-up and care coordination; Medical Information Management Promote accuracy, and efficiency in scheduling process; Daily data entry and troubleshooting of patient registration using EMR; Participate in process improvement projects that pertain to role; Meet personal/team qualitative and quantitative targets; Qualifications Technical Requirements: Microsoft Office Suite (Word, Excel, Outlook) Windows Server Electronic Health Record systems preferred (EPIC) Qualifications and Education Requirements Bilingual spoken/written English/Spanish. Must pass language test with a score of Advanced-Low or higher. Training or experience as a medical interpreter/translator. If don't have the qualification, you have the option of taking course training with a language test score of Advanced-Mid or higher needed later on. Ability to handle crises & multiple tasks in high call volume environment. Excellent communication skills. Strong reception and administrative skills with high accuracy and attention to detail. Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds. Able to work both independently and as a member of a team. Medical office or medical terminology background , preferred Medical Interpreter experience , preferred Call Center Experience, preferred Working Conditions This job is located in a standard medical office environment at our Downtown Portland Clinic located at 1132 SW 13 th Ave Portland, OR 97205 and our East Portland Clinic located at 16144 E Burnside Portland, OR 97233. Physical Requirements While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds.
    $23.7-26.2 hourly 60d+ ago
  • Community Engagement Specialist

    Yamhill Community Care

    Customer service advocate job in McMinnville, OR

    Location: Local Hybrid: Local to the McMinnville, OR area, with flexibility to work both remotely and/or in-person at YCCO's office in McMinnville. Department: Health Plan Operations FLSA Status: Exempt Division: Community Health Physical Strength: Light (L) Reports To: Community Health Systems & Tribal Relations Manager Location: Local Hybrid Supervisory Occasional Weekend Role: No Work: Yes About Us: Yamhill Community Care is a nonprofit coordinated care organization dedicated to managing the healthcare for Medicaid members, covered under the Oregon Health Plan, in Yamhill County, as well as parts of Washington and Polk Counties. Our mission is to improve the quality of life of the communities we serve by coordinating effective care. Beyond healthcare, we also provide an Early Learning Hub, supporting families and children with essential resources and programs for early childhood development. Together, we're building a unified healthy community that celebrates physical, mental, emotional, spiritual, and social well-being. Learn more about Yamhill Community Care: click here Summary The Community Engagement Specialist is responsible for developing and implementing contractually aligned community engagement strategies, including ensuring the collection of feedback from and sharing of information with the Yamhill Community Care (YCCO) service area community; overseeing a feedback loop between community input, YCCO staff and leadership, and the Board of Directors; and developing pathways for relationship development within the community. Essential Duties Serves as Administrator for the Community Advisory Council (CAC), ensuring compliance with all OHA contract-required activities and deliverables related to the CAC. Conducts a Community Health Assessment and continued assessment work throughout the community at least every five years in compliance with the YCCO contract and other accreditation opportunities. Leads in the development, execution, and maintenance of community engagement strategy for YCCO. Support and engage with federally recognized Tribes, sharing resources and promoting awareness of Tribal sovereignty. Job Duties Member & Community Member Engagement Interprets YCCO contract, state rules and regulations, incentive metric requirements, Health Equity Plan, and other plan-related documents to determine member and community engagement strategy. Performs community outreach and engagement activities to connect with Yamhill Community Care members and community members at large, including those who may experience health disparities. Engages Spanish-speaking community members and Hispanic / Latinx culturally specific organizations as part of strategic outreach. Ensures linguistically appropriate activities and materials are prioritized. Provides leadership, direction, and technical expertise to team, external partners, providers, and vendors as well as internal staff regarding member communication and engagement. Conducts surveys, listening sessions, interviews, and other methods of soliciting input; analyzes and creates reports based on this feedback. Collaborates with other departments to align and compile member outreach efforts. Coordinates or supports community events to offer services, education, and connections. Shares member feedback reports from sources like state member surveys, satisfaction surveys, and community engagement efforts with staff, committees, community partners, and community members. Promotes trust-building and credibility with YCCO members as a whole and the community at large, including Tribes, rural populations, and communities from all different backgrounds and demographics. Provides direct navigation services to members when appropriate as part of outreach and engagement activities, including but not limited to checking eligibility, providing screening and referral, conducting surveys, and offering resources. Develops and maintains policies and procedures related to member and community member engagement strategy and best practices. Completes assignments, monthly statistics, and all reports per Department guidelines. Participates in the preparation and submission of regulatory and contract-required deliverables. Oversees culturally adaptive, data-informed engagement methods. Creates and informs internal initiatives informed by member input; completes feedback loop to ensure the community receives ongoing updates on input-informed initiatives. Designs the member engagement social media strategy and engages with the community as appropriate on social media and other digital platforms. Facilitates internal committees related to member and community member engagement. Champions health equity and YCCO efforts to redistribute power and resources; recognizes, reconciles, and rectifies historical and contemporary injustices within the YCCO healthcare and social service systems. Community Advisory Council & Health Assessment Supports the Community Advisory Council, including material development, meeting planning tasks, ensuring language access needs are met, and coordinating technology. Ensures meeting activities and materials are culturally and linguistically appropriate according to the CLAS Standards. Ensures Community Advisory Council-led member education initiatives around preventative care. Leads CAC, Oregon Health Plan (OHP) member recruitment activities in line with the CCO (Coordinated Care Organization) contract, state, and other regulatory requirements. Supports required CAC-related contractually required reporting to OHA. Participates in local, state, and national workgroups, collaboratives, and learning sessions as appropriate. Develops strategies and plans to improve preventive care practices, population health, and address social determinant of health in the community. Supports the development of collaborative Community Health Needs Assessment and Community Health Improvement Plan (CHIP). Provides leadership in Community Health Assessment process development, maintenance, and reporting. Supports maintenance and implementation of CHIP strategies related to member and community health. Essential Department & Organizational Functions Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members. Participates in the preparation and submission of regulatory and contract required deliverables. Works closely with other YCCO departments, including Compliance to assist with audits, including the External Quality Review (EQR), as needed. Proposes and implements process improvements. Meets deadlines for completion of assigned responsibilities and projects. Maintains agreed upon work schedule with punctual, regular, and predictable attendance. Attends in person Annual Company Conference in Oregon; typically held in the fourth week of September. Demonstrates cooperation and teamwork using a professional and respectful demeanor. Provides cross-training on specific job responsibilities. Meets identified goals that contribute to departmental goals. Respectfully takes direction from Supervisor. Performs other duties as assigned. Knowledge, Skills, & Abilities Knowledge of community engagement best practices. Strong public speaking and presentation skills. Timely and accurate production of stakeholder communications and presentations. Knowledge of social determinants of health and their relationship to a person's overall health and well-being. Excellent written composition skills. Excellent organizational skills including the ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy. Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix (cross-department) or shared resources across departments work model with a spirit of cooperation. Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook. Ability to communicate both professionally and effectively in all forms of communication in a responsive, timely manner. Ability to work in an environment with diverse individuals and groups. Ability to remain flexible, positive, and adaptable. Ability to work across the YCCO region and to work remotely, as needed. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties Education & Experience Required: Minimum three (3) years of related personal and/or professional experience with community engagement, organizing, surveying, or advocacy. Bilingual Skills (English / Spanish, Skills Pay available). Familiarity with Yamhill County and surrounding areas. Program experience working with the Medicaid or low-income population. OR: Any combination of education and experience that would qualify candidate for the position. Preferred: Bachelor's degree in Community Health, Communications, Public Health, Social Work, Public Administration, or related field. Familiarity with Tribal history in Oregon, working with federally recognized Tribes, and/or background with Tribal or American Indian / Alaska Native culture and practices. Certificates, Licenses and/or Registrations This position does not require any certificates, licenses, or registrations. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds. This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.
    $36k-58k yearly est. 60d+ ago
  • Part-Time Customer Service Agent

    Sixt Usa 4.3company rating

    Customer service advocate job in Portland, OR

    Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $ 23.25 per hour. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
    $29k-34k yearly est. 9h ago
  • Customer Support Agent/ Utility Dispatcher

    Peak Internet

    Customer service advocate job in Philomath, OR

    Salary: $21.00-24.50 hourly DOE Customer Support Agent/Utility Dispatcher PEAK Internet, the Willamette Valleys premier fiber Internet Services Provider, is looking for an amazing team member to join our Customer Support/Utility Dispatch team. This is a full-time, 40-hour-per-week position. The regular schedule is Friday through Monday, from 9:00 a.m. to 8:00 p.m., consisting of four 10-hour shifts and working out of both the Lebanon and Philomath offices. We offer competitive compensation, a comprehensive benefits package, a four-day workweek, and opportunities for career advancement Working independently and collaboratively with others, the Customer Support/Dispatch Agent is our first point of contact for all new and existing customers. PEAK empowers our Customer Support Agents to handle all calls. From technical questions and troubleshooting to new services and billing inquiries; our Customer Support Agents handle it all! All employees are expected to maintain an elevated level of trust, integrity, and ethical standards. ESSENTIAL FUNCTIONS OF THE POSITION: The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. Contribute to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organizations strategic goals. Communicate in a professional, respectful, and courteous manner with all employees, and customers, via phone, email, social media platforms and other communications methods. Complete special projects and other duties as assigned to meet team, department and organizational goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results. Ability to work in a high stress environment and dispatch for emergency and electric utility related issues for our parent company. Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Must be willing to work a flexible schedule, including evenings, holidays, and weekends. Must have reliable transportation. Track and monitor crews in the field by 2-way radio or telephone. Maintain, edit, and update a log of calls and messages received and transmitted. Understand and promote PEAK Internet products and services. Ability to take complex information and explain it in simple terms. Represents PEAK in a manner conducive to good public relations. POSITION REQUIREMENTS: Required Education and Experience High school diploma or GED. Minimum one year's experience in sales, customer service or technical support. Preferred Education and Experience Experience dispatching crews PC and Mac support experience Knowledge of iOS, Android, and mobile devices Knowledge of Windows and Microsoft Office environment. Proficient in social media platforms including Facebook and Instagram. Knowledge, Skills & Abilities Ability to explain complex technical solutions in a clear and straightforward way to non-technical consumers. Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing exceptional customer service. Strong technical, troubleshooting, problem solving, and analytical skills, combined with the ability to prioritize tasks. The ability to multitask is also essential while remaining flexible with changing priorities. Working Knowledge of residential gateways and wireless subscriber technologies AVAILABILITY, PHYSICAL DEMANDS, AND OTHER REQUIREMENTS: Availability and Accessibility Due to the nature and scope of the essential functions, the importance of personal interactions with coworkers and members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent availability, accessibility, and presence on-site. Approximately 40 hours / week may be required to efficiently perform the job duties of this position, including presence at designated internal and external meetings. This position may also require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the evenings and/or during weekends. Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Receive, understand, evaluate, and appropriately respond to communications from employees, and members of the public using available technology, in person and in a public setting when necessary. Maintain a professional and respectful communication style to ensure reactions and responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications. Provide intellectually sound and well-reasoned answers, recommendations, and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (some of which is technical in nature) and other information that serves as the basis for this position. Occasionally lift, transport and/or move up to approximately 15 lbs. in the performance of regular duties and occasionally up to 50 lbs. Must be able to sit for extended periods and perform regular keyboarding and office activities for your entire shift. Occasional bending, stooping, kneeling, climbing, and descending a stepladder may also be required. ENVIRONMENTAL CONDITIONS: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position primarily works in a temperature-controlled office environment. Our office space includes traditional office lighting and office furniture, consistent and frequent noise, interruptions, and other similar distractions. DISCLOSURES: This job description is not an employment agreement or contract. It is intended as a general guide to the job duties and tasks the person in this position may be asked to perform as part of our PEAK team. It is not an exhaustive list of all the job duties or responsibilities that may be assigned to this position. Position descriptions may occasionally be updated, as necessary, to reflect evolving business needs, and such changes may not be reflected immediately in written form. Refusal or unwillingness to perform duties and tasks assigned in a positive, professional, and productive manner, even if seeming to fall outside of this description, may be considered insubordination and a violation of PEAK policies and expectations. PEAK is an equal opportunity employer.
    $21-24.5 hourly 21d ago
  • CPC Processor Customer Support

    Datavant

    Customer service advocate job in Salem, OR

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance** Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 11d ago
  • Parent Engagement Specialist

    Legendary Dogs Payroll

    Customer service advocate job in Lake Oswego, OR

    Part-time Description Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work! What we offer: Let's look at what Dogtopia does for you. It's always bring your dog to work day! Education in basic dog obedience and training Fun, dynamic team culture Career progression based on performance Additional certification programs available Competitive wages with flexibility in scheduling Learn key skills related to customer service, teamwork, or even sales Benefits for Full-Time team members Now that we have the fun out of the way, let's get into the what you can offer us. Day to Day Duties Selling daycare enrollments Leading tours of our facility Booking Meet & Greet appointments on the phone Making phone calls to leads Following-up with Pet Parents and Dogs via phone and text Posting to Instagram and Facebook Using computer software including MS Office, iOS and more Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms Cleaning Managing a POS system Greeting EVERYONE that walks into Dogtopia! Understanding Dogtopia's Noble Cause Understanding our Dogtopia-isms The Rules by which we, as DOGTOPIANS live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever! Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards. Inventory management of office supplies. Communicates behavior modification plans to pet parents and any behavior challenges. Customer Service & Presentation Maintains a neat and organized Front Desk team and area at all times. A self-starting individual with VERY STRONG organizational skills Sets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards. Answering Phones, emails and questions from Pet Parents Strive for high customer review ratings! ENJOY your team! GROW your team! And PLAY to your fullest potential As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: ******************************************* #PM25 Qualifications: Must love dogs Ability to spend up to 100% of work time standing Ability to work flexible days and hours, including holidays and weekends Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills, along with customer tolerant Ability to make/take phone calls while still assisting lobby Must be comfortable with upselling Job Type: Part-time Benefits: Employee discount Flexible schedule Work Location: In person Salary Description 16.3
    $36k-58k yearly est. 53d ago
  • Parenting Call Specialist

    Native American Rehabilitation Association Northwest 4.1company rating

    Customer service advocate job in Portland, OR

    The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior. EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473). We are mission driven and spirit led! Job Description Position Summary: The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting. Essential Job Duties: · Provide phone and/or video support to parents, families, and the local community. · Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation. · Assess suicide risk for callers and take necessary steps to ensure safety · Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver. · Monitor food and housing security · Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting · Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources · Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs · Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired · Provide a warm hand off for consumers who are being referred out to resources · Maintain logs and clinical records documenting support calls, follow-up, and outcomes · Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer · Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved · Connect with parent and family community centers, resources, and disabled services public care delivery system as needed · Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings. Qualifications · Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire. · Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred. · Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset. · Desire to serve children and families in a supportive capacity. · Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred. · Understanding of common health and behavioral health issues for children and families. · Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing. · Initiative to communicate effectively in coordinating care. · Excellent communication skills. · Knowledge and skill in working in a multi-cultural environment. · Good understanding of professional role and boundaries Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-44k yearly est. 60d+ ago
  • Opal Engagement Specialist

    Friendly House Inc. 3.2company rating

    Customer service advocate job in Portland, OR

    Job DescriptionDescription: Elder Pride Services Opal Engagement Specialist FLSA Classification - nonexempt Salary Grade - $24.50 per hour, 20 hours per week Benefits - Paid time off and sick leave prorated by FTE. 403b with a 4% match after 90 days of employment, 11.5 Holidays. Discounts on Preschool, After School, and Summer Camp. EAP program. Fitness center on site. Reports to - Director of Community Services Worksite- The Opal Apartments 12691 NW Dogwood, Portland, Oregon 97229. Occasional required meetings offsite, most frequently at 1737 NW 26th Ave, Portland, Oregon 97210 Schedule - Monday to Friday between 9AM and 6PM. Occasional weekend and evening hours with notice. Supervision - This position may supervise volunteers, but no supervision of other staff is required. This position is union-eligible and is represented by ILWU Local 5. Job Overview This position will work collaboratively with other staff, volunteers, community partners, and funders, with the overarching goal of improving the lives of aging LGBTQ+ people. The Engagement Specialist for Elder Pride Services (EPS) at The Opal works both independently and collaboratively to enhance community engagement and enrichment for residents of The Opal through creative, engaging, and varied activities and programming. The engagement services focus on helping residents stabilize their housing, improve their health, and reduce feelings of isolation through intentional community building. Responsibilities and Duties Key Responsibilities: Plan, coordinate, and execute a vibrant calendar of culturally appropriate activities that support residents' physical, emotional, social, and cognitive wellness.Accommodate the interests and needs of residents in planning activities. Communicate with residents regarding activities and events. Seek out opportunities and resources to elevate the program-volunteers, entertainers, community groups, and more. Successfully engage residents in building community at the Opal, and connecting with the broader Friendly House and LGBTQ+ older adult communities. Provide a resident-centered approach to activities and community-building that promotes independence and autonomy. Assist with planning and hosting special events in partnership with EPS staff, property management, and community partners. Think outside the box, overcome obstacles, and inspire participation (even from those hesitant at first). Collaborate with Opal Resident Services Coordinator to ensure resident's understanding of staff roles and responsibilities, and on activities of overlap, such as food pantry, resource events, etc. Responsible for monthly newsletter, in collaboration with EPS Engagement Coordinator General Responsibilities Track and report on attendance and other metrics. Ensure common areas are clean and orderly upon completing activities, programs and resident events.? Demonstrate responsibility for the safety of residents and property. Develop positive relationships and work collaboratively with Elder Pride Services team members, Friendly House staff, Property Management, and community partners to enrich and support residents. Actively participate in Friendly House All Staff, EPS Team meetings, and at least one FH staff committee. Positively promote and encourage a supportive culture reflective of Friendly House's values, mission, and history. Demonstrate responsibility for the safety of residents and property Report any alleged or perceived abuse or neglect of an older adult to Adult Protective Services (APS). Perform other duties as assigned. Qualifications and Requirements Associate's degree in social services, gerontology, recreation or related field OR two years of experience in activities planning and coordination, preferably working with older adults or LGBTQ+ people, OR a combination of education and experience. Ability to approach different people and situations culturally appropriately, including effective communication with people from diverse backgrounds and lived experiences. Knowledge of best practices and/or lived experience in the LGBTQ+ and/or aging community. Excellent communication skills including active listening, verbal and written communication, and interpersonal skills. Strong planning and organizational skills. Dependable, reliable, and punctual. Computer-literate with working knowledge of Microsoft Office, Publisher, Canva, and virtual meeting platforms. Demonstrated use of professional judgement while providing services to vulnerable diverse populations. Understand the importance and need to establish boundaries and can clearly communicate and uphold boundaries. Self-Starter: Takes initiative, can start tasks independently, and demonstrates critical thinking skills. Flexibility to adapt services and programming to meet resident and organizational needs. Friendly House Non-Discrimination Statement It is the policy of Friendly House to treat all people with dignity and respect. The agency prohibits discrimination based upon race, sex, religion, color, gender identity, age, national origin, marital or familial status, pregnancy, sexual orientation, citizenship status, military service, veteran status, housing status, source of income, political affiliation, union affiliation, physical or mental disability or other protected status in accordance with applicable law. In addition, we shall not discriminate against minority-owned, women-owned, or emerging small business. Requirements: Physical Requirements Employee must be able to remain in a stationary position for extended periods of time (up to 30-50%), with the ability to move and traverse the office and work environment. Use hands/fingers to handle or feel. Operate the computer and other office equipment. Ascend stairs or walk on uneven terrain. May need to stoop, kneel, crouch, bend. The ability to see or observe detail at close range. May lift or move items up to 30lbs. May be exposed to smells, cold/heat, and outdoor environments. If requested, reasonable accommodation will be made available to enable employees with disabilities to perform the essential functions of their job, absent undue hardship to Friendly House.
    $24.5 hourly 19d ago
  • Customer Service Coordinator

    AMS 4.3company rating

    Customer service advocate job in Portland, OR

    Job Title: Member Services Administrator Full-Time | Starting at $18 $20/hr | M F, 8am 5pm Ready to jumpstart your career and build real-world skills that matter? AMS is hiring a Member Services Administrator the ultimate customer service and operations hybrid role. If you're great with people, thrive in fast-paced environments, and want a role where you re not stuck doing the same thing every day, this is for you. Whether you re launching your career or making a move, this is a role where you can grow quickly, make an impact, and learn the ropes of a thriving industry. What You ll Actually Do: Be the Face & Voice of AMS: Answer high-volume calls and emails with a calm, helpful, professional tone you re the first impression. Problem Solve in Real Time: Listen, understand, and route people to the right place fast. It s like being mission control for customer happiness. Create Calm from Chaos: Help keep files, mail, and online systems organized and running smooth. Collaborate Cross-Team: Help schedule virtual meetings, support internal ops, and assist with special projects you'll never be bored. Be a People Pro: Whether you're chatting with homeowners, helping coworkers, or greeting in-person visitors, your empathy and professionalism will shine. What You ll Get: Training & Development We ll teach you what you need to know and help you level up with real growth opportunities. Career Pathing Many of our team leads started in this role. Actual Time Off 10 paid vacation days, sick time, 10 holidays your time matters. Solid Benefits Choose from 2 health plans (70% employer-paid), vision and dental (75% employer-paid). Learning Support After 1 year, get $500 annually to spend on education. Retirement Plan 401(k) with annual company match (after 6 months). People-First Culture Friendly coworkers, supportive leadership, and a culture that wants you to succeed. Ideal If You: Have customer service, admin, call center, healthcare, finance, or even retail/restaurant team lead experience. Know your way around a computer and can juggle a few things at once. Are calm under pressure and confident talking to all types of people. Are ready to learn, grow, and build a career with long-term potential. Why AMS? We re not just a company we re a team that values people. Our culture is built on respect, collaboration, and excellence, and we re looking for someone who wants more than just a job. If you re ready to show up, learn fast, and grow, we ve got a spot for you. Apply today. Your next chapter starts here.
    $18-20 hourly 19d ago
  • Customer Sales & Service Representative

    DTS Fluid Power 3.6company rating

    Customer service advocate job in Portland, OR

    Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring a full-time creative, resourceful customer service representative (CSR) in Portland, OR. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country Professional development and training Great work / life balance Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice Join a local team with company backing What you'll do: In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships. Customer inquiries, quotes, order processing, expediting / returns Sourcing parts Assist in generating sales Help in the stockroom as needed Qualifications: 1+ year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred Attention to detail Written and verbal communication skills, including English grammar High school diploma or equivalent Must be able to lift up to 50 lbs. Valid driver's license & clean driving record (MVR) Come for the job. Stay for the career. Apply for immediate consideration! Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $45k-60k yearly est. Auto-Apply 60d+ ago
  • Automotive Customer Service Advisor - 1004

    Tupeloms

    Customer service advocate job in Portland, OR

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $33k-42k yearly est. 1d ago
  • Retail customer experiece coordinator

    Marshalls of Ma

    Customer service advocate job in Portland, OR

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor Trains and mentors Associates on established merchandising and processing principles Ensures merchandise is properly tagged, hung, secured, and coded Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor Ensures Associates complete tasks and activities according to store plan; prioritizes as needed Monitors productivity of team and coaches as necessary Organizes and rotates back stock for easy replenishment Maintains and upholds merchandising philosophy and signage standards Maintains all organizational, cleanliness and recovery standards for the backroom area Ensures compliance with recycling and, where applicable, hazardous waste programs Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Able to work a flexible schedule, including nights and weekends Superior communication and organizational skills with attention to detail Capable of multi-tasking Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Capable of lifting heavy objects with or without reasonable accommodation Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 10257 Ne Cascade Pwy Location: USA Marshalls Store 1029 Portland ORThis position has a starting pay range of $16.95 to $17.45 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $17-17.5 hourly 57d ago
  • Administrative/Customer Service Coordinator

    HR Annie Consulting

    Customer service advocate job in Happy Valley, OR

    Are you energized by supporting others and keeping complex systems organized? Do you thrive in roles where your attention to detail and reliability make a real difference? If you're nodding your head, we want to speak with you! Gradient is seeking a General Clerk to support our Client Relations team. In this essential role, you'll help jump-start our processes and ensure the day-to-day operations run smoothly, making a direct impact on our ability to serve clients with excellence. Key Details: Pay: $20.32/hour Location: You will primarily work at our Clackamas clinic (may occasionally work at the N. Portland clinic) Schedule: Monday-Friday; 8 am - 5 pm (occasional overtime required) Benefits: Medical, Dental, & Vision Insurance, Life Insurance, Employee Assistance Program, FSA, Paid Time Off, Paid Holidays, Simple IRA w/ Company Match, and Professional Development Stipend Who We Are: Gradient began with a simple idea: transportation runs better - and safer - with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships. We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion: Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow. Share Responsibility - The only way to keep everyone safe is if everyone does their part. Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike. To learn more, check out our website: ************************ Who You Are: You're a dependable teammate who enjoys helping others and keeping things on track. You're process-oriented, prioritize tasks effectively, and naturally jump in when you see a need. You have a knack for navigating multiple software platforms, and you're obsessed with the finer details. Your commitment to meeting deadlines and your desire to learn and grow equip you to thrive in a fast-paced, recession-proof industry. Other qualifications include: High school diploma or some college Excellent written and verbal communication skills Strong proficiency in Microsoft Office Suite Aptitude for learning new software 2+ years in a customer service or administration role Valid driver's license, reliable transportation (you must be able to commute between our two locations as needed), and vehicle insurance Ability to pass a background check and drug test (including THC) What You'll Do: As a General Clerk, your administrative support is essential to the success of our Client Relations team. You'll communicate with internal teams, engage with partners and vendors, and complete daily tasks that keep our processes running smoothly. You'll update client information, process invoices and payments, and correspond by phone, email, and fax. Your role also includes offering guidance to colleagues, following up on process statuses, and participating in ongoing learning and training. Responsibilities include, but are not limited to: Communicate with our internal team Engage with partners and vendors Complete daily tasks and responsibilities Offer guidance and support to colleagues Correspond by phone, email, and fax Update client information across systems Follow up on the statuses of various processes Process invoices and payments Engage with ongoing learning and training Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. #LI-EG1 #gradient
    $20.3 hourly 25d ago
  • Access Services Specialist (Part-time Evening/Weekend Supervisor)

    George Fox University 4.1company rating

    Customer service advocate job in Newberg, OR

    George Fox University's Library Department is seeking a team player with excellent organizational skills to serve as our Access Services Specialist. About the Job: The Access Services Specialist plays a crucial role in implementing procedures and maintaining workflows in circulation and interlibrary loan, particularly during evening and weekend hours, while also overseeing and coordinating interlibrary loan services and providing access service to patrons. Job responsibilities include, but are not limited to: Providing outstanding customer service to all library patrons. Serving patrons by answering or referring questions, answering phones, and resolving or reporting issues. Performing all library circulation services and other special projects and duties as assigned. Training and supervising the scheduled evening and weekend student employees in the circulation area. Assisting with Interlibrary Loan and Summit resource sharing (Orbis Cascade Alliance) processes and procedures. Overseeing the opening and closing procedures for the building. Supporting the research librarians by working on projects (such as updating libguides) Maintaining inventory of library supplies. Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service. By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role. Demonstrating awareness, respect, and appreciation for diversity of culture, background, race, sex, political views, expressions of faith, etc. and works well with a variety of people. Other duties as assigned. A Day in the Life of This Position: Supervising student employees during evening and Sunday hours, ensuring they are well trained in their responsibilities. Support the Access Services front desk by answering patrons questions, and reconciling their library accounts as needed. Support Interlibrary Loan by maintaining the lending queue. Work with supervisors to assure students are getting the best training. We're looking for candidates who have: One year of library or other relevant experience. Comfortable using Microsoft Office (Word, basic Excel) and its Google equivalents. Experience with library automation systems is a plus. Detail oriented with strong organizational skills. Ability to work at a computer for an extended period of time. Ability to relate effectively with the library's public and supervise student employees. Excellent verbal and written communication skills. Ability to work independently with a high level of dependability. Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply. A commitment to the University's Theology of Racial and Ethnic Diversity. A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith. A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith. Job information: Hours Per Week: 40 hours per week, 9 months per year Work Period: August 15th through May 15th Anticipated Weekly Schedule: Sunday through Thursday - 1:00 p.m. to 10:00 p.m. The schedule will adjust to weekday/daytime hours during Christmas break and Spring break. Primary Work Location: Newberg Campus Working Conditions: Physical requirements could include lifting more than 10 pounds and performing any activities such as balancing, bending/stooping, climbing stairs, crawling, crouching, climbing ladders, kneeling, repetitive motion or reaching above shoulder level. Supervisor: Access Services Supervisor George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students. Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website. As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. In seeking to become a more inclusive community, we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community. What is most appealing about working at George Fox University? Faith-friendly: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values. Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word. Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ. Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do. For your personal well-being we offer: A strong Christian vision and mission-led organization with opportunities for your growth and contributions. Wonderful Christian peers and a vibrant student population. A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by. Free Fitness Center membership. Free parking. Application Procedures - kindly apply only through this website When completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume : Letter of Interest Curriculum Vitae (CV) or Resume Other supporting materials may be requested at a later stage of the review process. Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled. We invite you to Be Known at Oregon's largest private and nationally recognized Christian University! **This position is subject to close at any time, regardless of the date on the posting. **Have questions or need assistance with our application process? Contact ****************************** Equal Employment Opportunity Policy The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination. George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills. In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.
    $30k-34k yearly est. 32d ago
  • Services Contract Collector

    Pacific Office Automation 4.7company rating

    Customer service advocate job in Beaverton, OR

    Beaverton, OR | Pacific Office Automation Pacific Office Automation (POA) is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we ve expanded to 40 branches across 11 western states and built strong partnerships with industry leaders such as Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark. At POA, you ll join a technology-driven, growth-focused organization committed to empowering employees through training, professional development, and long-term career opportunities. We believe every voice matters and are dedicated to building a workplace where you can thrive. Position Summary We are seeking a detail-oriented, analytical, and highly organized Services Contract Collector to support our billing, collections, and contract administration processes in our Beaverton, OR office. This role ensures accurate contract records, supports timely collections, and plays a key part in maintaining strong communication across clients, vendors, and internal teams. No collections experience? No problem. If you're motivated, eager to learn, and excited to start or grow a career in business operations, finance, or contracts, we will train the right person. Key Responsibilities Collections & Account Management Make proactive outbound calls on past-due customer accounts Review aging reports and maintain accurate documentation Resolve discrepancies and disputes with professionalism Partner with sales, billing, and senior leadership to accelerate collections and maintain customer satisfaction Contract Administration & CRM/ERP Management Set up, migrate, maintain, and audit customer agreements in our CRM/ERP system (ConnectWise PSA) Perform monthly audits to ensure Customer Agreements in ConnectWise reflect current account status. Coordinate with Billing and Collections to confirm account status Assist with client offboarding, including service terminations and contract recap reviews Monitor applicable client accounts to ensure services are terminated in a timely manner. Maintain data accuracy, consistency, and compliance within the CRM/ERP system. Vendor, Client & Internal Communication Review and update vendor records and portal integrations Maintain professional and timely communication with internal teams, vendors, and clients Follow up on open items, pending agreements, and service-related inquiries Serve as a point of contact for service-related questions from termed clients Reporting & Accountability Maintain accurate and up-to-date records of all agreements and related data. Deliver timely and accurate reporting and audits. Demonstrate reliability in attendance and meeting job expectations. Track and report performance based on consistency, accuracy, and follow-through. Qualifications Required Exceptional attention to detail and organizational skills Strong written and verbal communication abilities Experience with CRM/ERP systems (ConnectWise PSA preferred, not required) Proficiency with Microsoft Office Suite (Excel, Word, Outlook) Strong problem-solving skills and ability to prioritize in a fast-paced environment Confidence to collect money and maintain an excellent relationship with our customer base Preferred Experience in contracts administration, billing, finance, or business operations Familiarity with Microsoft Power BI and/or Power Automate Experience working with vendors in IT or Managed Services environments 2+ years of collections experience (not required training provided) Professional Development POA invests in your long-term growth. This role offers opportunities to build experience in: ConnectWise PSA Microsoft Office Applications Contract and Vendor Management Best Practices Benefits & Compensation Opportunities for advancement into leadership or operations Team-focused, supportive environment Medical, Dental, Vision, and Life insurance Matched 401(k) PTO, Vacation, and Sick Leave FSA programs $18-20/hr DOE Commitment to Diversity & Inclusion POA is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, disability, or any other protected status. We believe that diversity strengthens our team and our workplace. #LI-Onsite #INDSP
    $29k-33k yearly est. 21d ago
  • Parenting Call Specialist

    Native American Rehabilitation Association Northwest 4.1company rating

    Customer service advocate job in Portland, OR

    The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior. EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473). We are mission driven and spirit led! Job Description Position Summary: The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting. Essential Job Duties: · Provide phone and/or video support to parents, families, and the local community. · Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation. · Assess suicide risk for callers and take necessary steps to ensure safety · Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver. · Monitor food and housing security · Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting · Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources · Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs · Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired · Provide a warm hand off for consumers who are being referred out to resources · Maintain logs and clinical records documenting support calls, follow-up, and outcomes · Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer · Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved · Connect with parent and family community centers, resources, and disabled services public care delivery system as needed · Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings. Qualifications · Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire. · Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred. · Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset. · Desire to serve children and families in a supportive capacity. · Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred. · Understanding of common health and behavioral health issues for children and families. · Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing. · Initiative to communicate effectively in coordinating care. · Excellent communication skills. · Knowledge and skill in working in a multi-cultural environment. · Good understanding of professional role and boundaries Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-44k yearly est. 9h ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Salem, OR?

The average customer service advocate in Salem, OR earns between $29,000 and $41,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Salem, OR

$34,000

What are the biggest employers of Customer Service Advocates in Salem, OR?

The biggest employers of Customer Service Advocates in Salem, OR are:
  1. CVS Health
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