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Customer service advocate jobs in San Buenaventura, CA - 427 jobs

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  • Customer Account Rep

    Belcan 4.6company rating

    Customer service advocate job in Simi Valley, CA

    Job Title: Customer Account Rep Pay Rate: $35 - $38/hr ZIP Code: 93063 Keywords: #CustomerAccountRep #CustomerAccountRepresentative Benefits: Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available. On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities. Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional. Scheduled performance reviews create opportunities for advancement and pay increases. We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition. A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions. Responsibilities: The Senior Customer Account Representative will oversee different customer accounts , particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers. Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities. The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value. Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer. Responsible for the contract review process, working closely with Commercial colleagues internally. Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries. Support the production of the monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning. Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required. Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer. Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally. Works closely with all internal functions, including Trade Compliance, Finance etc. to ensure everything is placed to enable Client is able to deliver to the customer. Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate. Be aware of legislation requirements and keep up to date with Client internal training on such topics. Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Client is judged. Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables, accountable for resolving disputes that affect cash collection. Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost. Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations). Utilize business systems, including CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders. Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner. Qualifications: Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.) Ability to understand and follow specific instructions and procedures Ability to gather data, to compile information, and prepare reports Strong verbal and written communication skills Presentation skills Ability to influence stakeholders Excellent customer service orientation Track record of building and maintaining customer/client relationships Well-organized, detail-oriented, and ability to multi-task Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines Strong prioritization skills Ability to visualize and plan objectives and goals strategically Conflict management skills Decision making skills Education: High School Diploma/Equivalent and work experience that will allow successful performance of job expectations Years Experience: 4-6 years of experience in customer account management or similar. Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
    $35-38 hourly 1d ago
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  • Customer Care Advocate

    Aston Carter 3.7company rating

    Customer service advocate job in Santa Clarita, CA

    The Customer Care Advocate - Reimbursement Specialist is responsible for supporting insurance authorization requests, conducting follow-up for insurance determinations, and collaborating with field sales teams and healthcare professionals to obtain necessary documentation. This role requires at least 2 years of experience in medical authorization, strong customer service and communication skills, attention to detail, and adaptability in a fast-paced, team-oriented environment. Success is measured by the ability to navigate complex insurance processes, overturn denials, meet sales quotas, and provide empathetic support to patients, especially those with neurological impairments. Responsibilities + Interact with patients, payers (e.g., Kaiser, Blue Cross Blue Shield), and physician's offices to provide exceptional customer service. + Obtain necessary documentation and submit insurance claims accurately. + Handle referral authorizations, pre-service appeals, and denials efficiently. + Collaborate with field teams across four regions, each consisting of three people, to streamline processes. + Contribute to closing sales, which is essential for meeting sales quotas. Essential Skills + Minimum of 2 years of experience in medical authorization involving medical record review. + Strong customer service skills and proven success in customer-facing roles. + Excellent written and verbal communication skills for interacting with diverse stakeholders. + Attention to detail and organizational skills for managing tasks and documentation accurately. + Adaptability to navigate evolving processes and changing business needs. Additional Skills & Qualifications + Bachelor's degree preferred or equivalent relevant experience. + Proficiency in CRM systems, insurance claim processing software, and Microsoft Office. + Sales experience with a commission/incentive plan is strongly preferred. + Knowledge of medical terminology and ICD-10 coding; medical coding certification is a plus. + Experience in pharmaceutical, biotech, or medical device industries is advantageous. Work Environment Fully onsite Monday through Friday 8- 5pm in an administrative work setting that is fast pace and highly collaborative with team members. The team works closely together, with active leadership presence and a focus on teamwork and process improvement. This is not a call center environment. The company values adaptability, client satisfaction, and a supportive, results-oriented atmosphere. Employees are encouraged to contribute ideas, embrace process changes, and maintain a positive team spirit. This position also offers hourly pay plus commission pay structure. Job Type & Location This is a Contract to Hire position based out of Valencia, CA. Pay and Benefits The pay range for this position is $27.50 - $27.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Valencia,CA. Application Deadline This position is anticipated to close on Jan 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
    $27.5-27.5 hourly 5d ago
  • Route Service Representative (4-Day Workweek)

    Cintas 4.4company rating

    Customer service advocate job in Santa Clarita, CA

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products. Our Route Service Sales Representatives enjoy: + Comprehensive 10-week training program + Solid base salary and commission potential after being assigned a route + Majority work a 4-Day workweek + Majority work no nights or weekends + Monthly/Quarterly performance bonuses & incentives Key Responsibilities Include: + You are the face of Cintas to our customers and must work to build rapport with key decision makers + Ensure quality standards, and proactively solve customer concerns. + Grow our existing customer base by upselling and cross-selling additional products and services + Negotiating service agreement renewals and control inventory while working professionally and safely + Comply with driving and vehicle regulations. **Skills/Qualifications** Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: + Have an active driver's license + Be at least 21 years of age + Obtain a DOT medical certification + Provide documentation regarding their previous employment All successful candidates will also possess: + The ability to meet the physical requirements of the position + A High School diploma, GED or Military Service + The ability to demonstrate a strong customer service orientation + Self-motivation and the drive to work in an environment that relies on teamwork to meet goals + A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. **Benefits** Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities **Compensation** A reasonable estimate of total compensation for this role ranges between $45,000 - $90,000/Year and is a combination of base salary plus earned commissions. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, performance, and other business and organization needs. This disclosed range has not been adjusted for applicable geographic differentials associated with the location at which the position may be filled. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision. **Company Information** Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** SSR **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift \#INDT2
    $45k-90k yearly 4d ago
  • Customer Service Representative

    Chevron Stations, Inc.

    Customer service advocate job in Oxnard, CA

    Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality Customer Service Representative, Customer Service, Representative
    $32k-42k yearly est. 4d ago
  • Customer Service Representative

    Chevron Corporation 4.8company rating

    Customer service advocate job in Oxnard, CA

    **Excited to grow your career?** At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. _People First, Excellence Always_ **CSI#** : **1947** **Station Address** : **1900 Rose Ave. Oxnard, CA 93036** **Job Expectations:** + Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. + Maintain neat appearance and good personal hygiene in compliance with CSI image standards. + Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. + Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. + Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures + Follow federal law and company standards on carding customers for all age restricted products sold at the stations. + Work professionally with vendors and contractors. + Regular and punctual attendance is expected. + Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products **Essential Functions:** + Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. + Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. + Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. + Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. + Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. + Actively promote store specials and other marketing programs. + Cross-check price of delivered goods for accuracy. + Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. + Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) + May perform other duties as assigned by management. **Requirement/Qualifications:** + Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. + Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. + Strong attention to detail. + Ability to handle challenging situations professionally and exercise exceptional judgement. + Ability to work both independently and in team settings. + Must possess required up-to-date food handling certificates, as required by law (in specific locations only). + Cooking/Restaurant experience preferred **Supervisor Responsibilities:** + This position has no supervisory responsibilities **Travel:** + Rare, limited to required training and coverage for nearby stations. **Physical Demands Include but are not limited to:** + Ability to stand and walk for long periods of time on hard and uneven surfaces. + Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. + Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. + Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. + Periodic exposure to all outdoor conditions during daylight hours. + Moderate exposure to walk-in coolers and freezers at 34 F or lower. + Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. · Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. · The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: · Full-time & Part-time shifts available · Direct Deposit with competitive weekly pay · Health & Wellness packages available for purchase · Education reimbursement program · Shift Differential Pay for select shifts and job titles · Management Bonus Program · Loyalty Service time Program · Commuter benefit Program Compensation Range: $18.25 - $19.25 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************. Chevron Stations Inc. (CSI) are Chevron-owned and operated stations located throughout California, Oregon, and Washington. We have more than 3,000 employees in about 300 stations. CSI locations are the flagship for all 8,000+ Chevron retail stations across the U.S. Chevron Corporation uses the CSI sites to test new products and set the standards for all Chevron stations to follow. Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
    $18.3-19.3 hourly 3d ago
  • Client Relationship Specialist - Santa Barbara, CA

    Charles Schwab 4.8company rating

    Customer service advocate job in Santa Barbara, CA

    Regular Your opportunity As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you. What you have Required Qualifications: 1+ years of Client/Customer Service experience Preferred Qualifications: Previous experience in Financial Services/Wealth Management and/or closely related industry. While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses Ability to handle client needs with tact and diplomacy Outstanding written and oral communication skills Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously Ability to build and maintain good cross-enterprise working relationships Basic understanding of brokerage regulations and rules that govern client accounts May be asked to become a Notary In addition to the salary range, this role is also eligible for bonus or incentive opportunities. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance
    $48k-60k yearly est. 19h ago
  • Customer Retention Specialist - State Farm Agent Team Member

    Jessica Sawyer-State Farm Agent

    Customer service advocate job in Thousand Oaks, CA

    Job DescriptionBenefits: 401(k) Bonus based on performance Flexible schedule You May Be a Great Fit as a Customer Retention Specialist at Jessica Sawyer Insurance Agency.if: You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: 175 E. Wilbur Rd. Ste. 102, Thousand Oaks, CA 91360 At Jessica Sawyer Insurance Agency, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. - having licenses in place, preferred
    $33k-46k yearly est. 12d ago
  • Member Engagement Specialist

    Channel Islands YMCA

    Customer service advocate job in Camarillo, CA

    BENEFITS THAT BENEFIT YOU FREE Family Gym Membership and Program Discounts Education Assistance Program Up To $1,500 per year YMCA Retirement Fund Paid Sick Leave Flexible Schedule What does a Member Engagement Specialist do? Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments Engage members and manage and monitor recruitment and retention tracking and reporting Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc Generate new prospective members through collaboration with Program Coordinator/Director Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments Ensure knowledge of YMCA programs and assist with program enrollment Follow check-in and service procedures Follow cash management and receipting procedures Handle telephone reception Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean Stock work areas with forms and stationary supplies Be proactive with information and knowledge of all program information and changes Complete opening and closing building procedures Provides exceptional customer service and fosters connections with members Our Commitment to Belonging At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected. Qualifications Must be at least 18 years old High School Diploma or equivalent Previous customer service experience preferred Complete required certifications within 60 days of hire Complete all required Branch and Position specific trainings as required within two weeks of hire Ability to obtain a criminal record clearance
    $41k-68k yearly est. 15d ago
  • Servicing Litigation Specialist II

    Pennymac 4.7company rating

    Customer service advocate job in Moorpark, CA

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Litigation Management Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation. This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel. This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings. The Litigation Management Specialist II will: Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law. , Associates maintain a comprehensive electronic case file for each matter Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed What You'll Bring Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines Teamwork: Ability to collaborate effectively with both internal legal teams and external partners Demonstrated research skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE
    $50k-75k yearly Auto-Apply 10d ago
  • Customer Service- Billing

    Collabera 4.5company rating

    Customer service advocate job in Westlake Village, CA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Description of Work: Duties include but not limited to: • Develop and maintain positive relationships with carrier • Communicate with carriers on account status and resolve disputes in a timely manner • Audit freight invoices for rate discrepancies against contracts • Review transportation documents for billing accuracy, GL coding and PO matching when required • Create invoice to client based on agreed rates • Evaluate information, reports, errors and exceptions to identify and resolve account issues • Meet daily and weekly billing deadlines • Provides effective and timely communication with internal and external partners • Communicate with carriers on account status and resolve disputes in a timely manner Qualifications Skills/Qualifications: • Oral and written communication skills • Excellent working knowledge of Microsoft Word, Excel & Outlook. • High proficiency in keyboarding and 10 key • Strong analytical skills • High volume billing and accounts payable • Successfully handle multiple projects • Ability to work independently • Strong teamwork ethics, ensuring the overall success of the department • Excellent organizational skills • Ability to prioritize work to meet deadlines • Oral and written communication skills • Excellent working knowledge of Microsoft Word, Excel & Outlook. • High proficiency in keyboarding and 10 key • Must be detail oriented and capable of accurately computing and recording numbers as well as operating a computer keyboard with speed and accuracy • Understanding of Excel including proven ability to process complex data sets using formulas, pivot tables, reporting and general financial modeling Additional Information To know more about this opportunity, please contact after applying on this; Sagar Rathore ****************************** ************
    $34k-46k yearly est. Easy Apply 60d+ ago
  • Specialist, Parent Services

    Child Development 4.3company rating

    Customer service advocate job in Oxnard, CA

    JOB DESCRIPTION PARENT SERVICES SPECIALIST Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to: Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements. Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program. Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data. Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations). Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources. Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients. Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources. Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed. Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed. Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed. Attend and participate in CDR staff meetings and other agency events as required. Accurately maintain, monitor, and submit all required reports by established deadlines. May be required to manage family child care caseload at outstation locations within Ventura County as needed. Perform other duties as assigned. EMPLOYMENT STANDARDS Required Education and Experience: High school graduate or equivalent and a minimum of 24 completed college units. A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management. Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management. Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations. Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles. Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.
    $36k-45k yearly est. Auto-Apply 60d+ ago
  • Customer Service Agent

    Shield Healthcare 4.4company rating

    Customer service advocate job in Santa Clarita, CA

    Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. This is an on-site position in Valencia, CA. JOB RESPONSIBILITIES: Handle incoming and outgoing customer service calls (average 75 per shift) Resolve common customer concerns Accurately enter customer order information into Customer Relationship Management database Process documentation requests for initials orders, renewals, and addendums Meet monthly performance expectations as assigned by Management QUALIFICATIONS: Minimum 1-year customer service experience Ability to multi-task Demonstrated problem solving ability Excellent verbal and written communication skills Ability to speak, read and write in English, Spanish preferred SALARY & BENEFITS: $19-20/hour Medical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education Assistance Employee Referral Program Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
    $19-20 hourly Auto-Apply 53d ago
  • Customer Experience Representative

    Tri Source & Nearstaff Solutions

    Customer service advocate job in Santa Clarita, CA

    Join our Team! Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing-and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference! About the Role As a Client Experience Representative, you'll be a frontline hero-serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to exceptional service and code compliance. This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don't worry-we set you up for success with in-depth training and a clear path for growth. About Our Client We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant-every day. Key Responsibilities Handle inbound and outbound communication (calls/emails) with professionalism and accuracy Assist service providers and property owners with questions, next steps, and process guidance Document all customer interactions and issues in our CRM Maintain a working knowledge of our clients services, tools, and escalation protocols Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times Collaborate with internal departments to resolve complex issues and share feedback Requirements Experience: 2+ years of customer service or retail experience Background: call center, service desk, or front-line support experience preferred Tech-Savvy: Previous experience using CRM systems preferred Traits: Dependable, attentive, eager to learn, self-starter, positive attitude Education: High School diploma, Associate's degree or higher preferred Benefits All TSI teammates are eligible for perks including: Pay starting at $17.81/hr High Growth / Rewarding Environment Bonuses Sick Time PTO Health Insurance 401k matching Snacks/Drinks Hiring Now! Location 27819 Smyth Drive, Valencia, CA 91355 Company Culture & Mission Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
    $17.8 hourly Auto-Apply 60d+ ago
  • Customer Service Specialist

    Aston Carter 3.7company rating

    Customer service advocate job in Santa Clarita, CA

    Job Title: Customer Service SpecialistJob Description The Senior Customer Service Specialist acts as the primary liaison between the company and major aerospace customers, overseeing all routine business activities related to customer orders. This role involves processing purchase orders, coordinating schedule changes, offering post-sale support, preparing price quotes, and resolving billing disputes. The ideal candidate will possess strong ERP and Microsoft Office skills, excellent communication abilities, and the capacity to work collaboratively across internal teams to ensure customer satisfaction and efficient order management. Responsibilities + Process customer purchase orders efficiently. + Coordinate schedule changes to meet customer needs. + Provide comprehensive post-sale support. + Prepare accurate price quotes for customers. + Resolve billing disputes promptly and effectively. + Manage order entry, including from multiple portals. + Oversee portal management for various customer portals. + Administer contracts, including long-term agreements and terms and conditions. + Assist with price estimates and coding as part of a broader scope. Essential Skills + Minimum of 5 years of customer service experience. + Experience in the aerospace industry. + ERP system knowledge, preferably AS400 or Oracle. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). + Excellent communication and interpersonal skills. + Strong organizational and multitasking abilities. + Ability to work independently and take initiative. Additional Skills & Qualifications + AS/AA degree or equivalent. + Flexibility to meet diverse customer needs. + Experience with contracts administration and pricing. Work Environment The position is fully onsite, operating Monday to Friday from 7 am to 3:30 pm PST. The work setting is a cubicle environment, within a team of 6-8 members, adhering to ITAR compliance regulations. Job Type & Location This is a Contract to Hire position based out of Valencia, CA. Pay and Benefits The pay range for this position is $26.01 - $38.70/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Valencia,CA. Application Deadline This position is anticipated to close on Feb 2, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
    $26-38.7 hourly 4d ago
  • Route Service Representative (4-Day Workweek)

    Cintas Corporation 4.4company rating

    Customer service advocate job in Santa Clarita, CA

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Service, Representative, Sales Representative, Manufacturing, Retail, Training
    $34k-38k yearly est. 5d ago
  • Customer Service Representative

    Chevron Stations, Inc.

    Customer service advocate job in Santa Clarita, CA

    Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality Customer Service Representative, Customer Service, Representative
    $32k-41k yearly est. 4d ago
  • Customer Service Representative

    Chevron 4.8company rating

    Customer service advocate job in Camarillo, CA

    Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1445 Station Address: 4870 Santa Rosa Rd, Camarillo CA, 93012 Job Expectations: * Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. * Maintain neat appearance and good personal hygiene in compliance with CSI image standards. * Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. * Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. * Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures * Follow federal law and company standards on carding customers for all age restricted products sold at the stations. * Work professionally with vendors and contractors. * Regular and punctual attendance is expected. * Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: * Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. * Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. * Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. * Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. * Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. * Actively promote store specials and other marketing programs. * Cross-check price of delivered goods for accuracy. * Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. * Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) * May perform other duties as assigned by management. Requirement/Qualifications: * Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. * Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. * Strong attention to detail. * Ability to handle challenging situations professionally and exercise exceptional judgement. * Ability to work both independently and in team settings. * Must possess required up-to-date food handling certificates, as required by law (in specific locations only). * Cooking/Restaurant experience preferred Supervisor Responsibilities: * This position has no supervisory responsibilities Travel: * Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: * Ability to stand and walk for long periods of time on hard and uneven surfaces. * Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. * Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. * Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. * Periodic exposure to all outdoor conditions during daylight hours. * Moderate exposure to walk-in coolers and freezers at 34 F or lower. * Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. * Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. * The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.25 - $19.25 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************. Privacy and Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. Please access the Global Application Statements, select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use
    $18.3-19.3 hourly 4d ago
  • Customer Service- Billing

    Collabera 4.5company rating

    Customer service advocate job in Westlake Village, CA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Description of Work: Duties include but not limited to: • Develop and maintain positive relationships with carrier • Communicate with carriers on account status and resolve disputes in a timely manner • Audit freight invoices for rate discrepancies against contracts • Review transportation documents for billing accuracy, GL coding and PO matching when required • Create invoice to client based on agreed rates • Evaluate information, reports, errors and exceptions to identify and resolve account issues • Meet daily and weekly billing deadlines • Provides effective and timely communication with internal and external partners • Communicate with carriers on account status and resolve disputes in a timely manner Qualifications Skills/Qualifications: • Oral and written communication skills • Excellent working knowledge of Microsoft Word, Excel & Outlook. • High proficiency in keyboarding and 10 key • Strong analytical skills • High volume billing and accounts payable • Successfully handle multiple projects • Ability to work independently • Strong teamwork ethics, ensuring the overall success of the department • Excellent organizational skills • Ability to prioritize work to meet deadlines • Oral and written communication skills • Excellent working knowledge of Microsoft Word, Excel & Outlook. • High proficiency in keyboarding and 10 key • Must be detail oriented and capable of accurately computing and recording numbers as well as operating a computer keyboard with speed and accuracy • Understanding of Excel including proven ability to process complex data sets using formulas, pivot tables, reporting and general financial modeling Additional Information To know more about this opportunity, please contact after applying on this; Sagar Rathore ****************************** ************
    $34k-46k yearly est. Easy Apply 14h ago
  • Specialist, Parent Services

    Child Development 4.3company rating

    Customer service advocate job in Oxnard, CA

    PARENT SERVICES SPECIALIST Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to: Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements. Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program. Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data. Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations). Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources. Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients. Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources. Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed. Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed. Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed. Attend and participate in CDR staff meetings and other agency events as required. Accurately maintain, monitor, and submit all required reports by established deadlines. May be required to manage family child care caseload at outstation locations within Ventura County as needed. Perform other duties as assigned. EMPLOYMENT STANDARDS Required Education and Experience: High school graduate or equivalent and a minimum of 24 completed college units. A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management. Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management. Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations. Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles. Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.
    $36k-45k yearly est. 31d ago
  • Customer Experience Representative

    Tri Source & Nearstaff Solutions

    Customer service advocate job in Santa Clarita, CA

    Job Description Join our Team! Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing-and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference! About the Role As a Client Experience Representative, you'll be a frontline hero-serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to exceptional service and code compliance. This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don't worry-we set you up for success with in-depth training and a clear path for growth. About Our Client We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant-every day. Key Responsibilities Handle inbound and outbound communication (calls/emails) with professionalism and accuracy Assist service providers and property owners with questions, next steps, and process guidance Document all customer interactions and issues in our CRM Maintain a working knowledge of our clients services, tools, and escalation protocols Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times Collaborate with internal departments to resolve complex issues and share feedback Requirements Experience: 2+ years of customer service or retail experience Background: call center, service desk, or front-line support experience preferred Tech-Savvy: Previous experience using CRM systems preferred Traits: Dependable, attentive, eager to learn, self-starter, positive attitude Education: High School diploma, Associate's degree or higher preferred Benefits All TSI teammates are eligible for perks including: Pay starting at $17.81/hr High Growth / Rewarding Environment Bonuses Sick Time PTO Health Insurance 401k matching Snacks/Drinks Hiring Now! Location 27819 Smyth Drive, Valencia, CA 91355 Company Culture & Mission Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
    $17.8 hourly 5d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in San Buenaventura, CA?

The average customer service advocate in San Buenaventura, CA earns between $29,000 and $44,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in San Buenaventura, CA

$36,000
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