Customer service advocate jobs in South Bend, IN

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description To provide VIP service and amenities to premium players. Support property and department marketing initiatives through guest service, telemarketing, and other tasks as directed. Greet guests and provide information to preferred customers at the hotel or VIP Services desk. Operate hotel reservation computer system to check guests in an out of hotel and accept payment. Access computerized slot & pit tracking system as directed by casino marketing or other authorized management. Follow proper phone etiquette and communicate effectively with hotel services and other staff. Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events and tournament parties. Operate fax & copier machines for preferred customers. Type accurately on a computer with a minimum speed of 30 wpm. Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage and notify kitchen when replenishment is needed, unlock doors and drawers, keep work areas neat and clean. Maintain inventory of amenity and office supplies. Input information into spread sheets or cut comps as directed. Possess ability to add, subtract, and audit accounts using a 10-key adding machine. Handle money accurately following established procedures. Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system. Assist with telemarketing as directed by management. Qualifications 2 years of casino experience or customer service experience preferred. Good communication skills and ability to use a computer and adding machine required. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery. Respond promptly to customer inquiries via phone, email, or CRM system. Provide product information, pricing, and order status updates. Collaborate with production, shipping, and technical support teams to resolve customer issues. Document and track customer interactions in the company's CRM system. Monitor account activity and identify opportunities for improved customer experience or process efficiency. Support sales initiatives by assisting with quotes, returns, and product availability checks. Maintain an up-to-date understanding of KMC Controls products, systems, and services.

Shift Available: 4:30 PM - 9:30 PM Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities

Beacon Health System is hiring a full-time day shift Care Coordinator for our Physiatry Department with our Beacon Medical Group in South Bend, IN. Be a Beacon. Make a Difference. At Beacon Health System, you're not just part of a team, you're part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve. * Medical, Dental, & Vision Insurance through Cigna * Life Insurance * 403(b) Matching Retirement Fund * Competitive Paid Time Off (PTO) * Shift Differentials * Employee Assistance Program (EAP) * Tuition and Certification Reimbursement * Clinical Ladder Program * Local and National Discounts * Beacon Academy Educational Courses * Gym Membership Discount About Beacon Medical Group As a division of Beacon Health System, Beacon Medical Group is the largest, most comprehensive medical group in the region. Currently employing more than 250 physicians, 80 advanced practice clinicians, and representing over 35 different specialties, BMG is deeply rooted in the community it serves. Providing comprehensive treatment with a personal touch, we're dedicated to improving health and inspiring hope throughout the region. What You'll Do As a Physiatry Department Care Coordinator, you will be based in a Beacon Medical Group office with the potential for occasional hospital visits to support patient care coordination. You will focus on coordinating care for patients who are admitted to the hospital or emergency department, ensuring smooth transitions between various healthcare settings, and fostering communication among outpatient physicians, hospital teams, and family members. Care Coordinator Job Responsibilities * Patient & Family Support: Welcome patients and families upon hospital or emergency department admission, assist with communication, and support post-discharge planning. * Healthcare Team Collaboration: Coordinate with physicians, nurses, social workers, and specialists to ensure timely care and information sharing. Arrange specialty consults and follow-ups. * Care Coordination: Manage smooth transitions from hospital to outpatient care, including discharge planning, medication reconciliation, and communication with primary care providers. * Quality Improvement: Contribute feedback to enhance patient care and service efficiency. Prepare case summaries for review as needed. * Administrative Duties: Participate in meetings and training, maintain certifications (e.g., BCLS), and support departmental projects and tasks. What You Bring As a care coordinator, you bring a high level of knowledge and competency in performing care coordinator procedures and your advanced analytical skills are necessary to solve complex problems and make decisions related to patient care. You demonstrate the interpersonal skills necessary to establish and maintain effective working relationships with staff, patients, visitors, physicians, and others. You demonstrate the ability to communicate, both verbally and in writing, in a clear and concise manner. You have an understanding of the need to be responsive and reasonably adaptable for scheduling purposes, when necessary, due to extenuating circumstances in support of co-workers and department functions. Required Qualifications * Completion of BSN from an accredited nursing program and RN license in the state of Indiana * Minimum three years of related clinical experience The Beacon Way At Beacon Health System, our approach to care goes beyond clinical excellence because it's built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives. We call this commitment The Beacon Way-a six-point operating system that empowers every team member to lead with purpose, communicate clearly, cultivate talent, embrace performance improvement, leverage innovation, and build greatness through accountability. Whether at the bedside or behind the scenes, everyone at Beacon plays a role in moving health forward.

**Help at Home is hiring a Caregiver Service Specialist!** **This is a hybrid role. Must be able to commute to the office 4 days per week.** The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management. **_Essential Duties/Responsibilities:_** + Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and up to date in all systems. + Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service. + Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc. + Proactively reaches out to new caregivers to welcome and support them. + Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities. + Reviews caregiver satisfaction surveys and takes action where needed. + Appropriately handles caregiver questions and issues. + Performs other related duties as assigned. _This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above._ **_Education and Experience:_** + At least 18 years of age. + High school diploma or GED required. Bachelor's degree preferred. + One (1) to two (2) years of customer service or related experience required. + Other requirements pursuant to state or local rules as applicable. **_Required Skills and Abilities:_** + Excellent organizational skills; ability to multitask and manage multiple responsibilities. + Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Basic computer literacy and typing skills. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. **_Travel Requirements:_** + Little to no travel required - ability to commute to the office is required **_Physical Requirements:_** + Ability to move or traverse about in offices, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. _Data Security and Privacy Statement:_ _At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties._ _We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us._ _Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information._

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. **Responsibilities:** + Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. + Process payments for cash account customers. + Research and resolve customer problems, acting as the customer liaison between other departments when necessary. + Back-up support to sales counter with walk in and telephone inquiries. **Qualifications:** + High School Degree or Equivalent required + Associates' Degree (U.S.)/College Diploma (Canada) preferred + 2-4 years of relevant experience + Solid interpersonal skills that allow one to work effectively in a diverse working environment + Able to effectively communicate both verbally and in writing + Able to work well under pressure + Strong attention to detail + Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times + Computer literate, including effective working skills of MS Word, Excel, and e-mail \#LI-HD1 At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Be the Steady Hand Behind Every Order At BCI Solutions, Inc., consistency and precision define everything we do. For more than 85 years, we've built trusted partnerships by delivering castings and machined components that meet exact specifications-on time and without surprises. We're seeking a Customer Order Coordinator who finds satisfaction in accuracy, structure, and dependable teamwork. This role is ideal for someone who enjoys following clear processes, communicating precisely, and keeping operations running smoothly behind the scenes. What You'll Do Enter and verify customer purchase orders accurately in Odyssey ERP (B&L Information Systems) Confirm order details, schedules, and changes with customers in a professional, clear manner. Coordinate with Production, Shipping, and Quality to ensure all orders move through the system correctly. Maintain real-time tracking and updates to prevent order issues or delays. Keep organized digital and physical records of communications and documentation. Provide consistent administrative support to the Sales Department. Why You'll Love Working Here Stable company with over 86 years of proven success. Structured environment where accuracy and consistency are valued. Team-based culture that supports reliability and collaboration. Well-defined systems and training to help you master the role. Competitive pay and benefits package. About BCI Solutions, Inc. BCI Solutions, Inc. is a leader in ferrous casting and precision machining, serving customers who rely on quality, communication, and dependability. Our success is built on craftsmanship, teamwork, and continuous improvement-and on steady professionals who make sure every order is right. Requirements What You'll Bring High school diploma or equivalent (associate or bachelor's degree preferred). Experience in order entry, customer service, or administrative work, ideally within manufacturing. Familiarity with ERP systems-Odyssey ERP experience a plus. Strong attention to detail and organizational skills. A steady, clear communication style-professional and factual. Comfort following structured procedures and set timelines. Proficiency with Microsoft Word, Excel, and Outlook.

Labcorp is seeking a Customer Service Support Representative to join our team in South Bend, IN. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company. Work Schedule: Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities Act a liaison between Labcorp, the customer base and patients Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Labcorp's products and services Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Requirements High School Diploma or GED equivalent required Associate's degree or higher is highly desired Previous experience in a customer service role Experience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician's office or a hospital highly is a plus Knowledge of Microsoft Office suite is required Experience with Salesforce.com and/or Laboratory Information Systems is preferred Strong verbal and written communication skills and excellent ability to listen and respond Must be courteous with strong customer service orientation Excellent multitasking abilities required Strong flexibility and the ability to manage and adapt to changing priorities quickly Bilingual in English and Spanish highly desirable If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative, you will provide communication and problem solving support to Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Service Representative is assigned to a specific sales area and customer accounts. CSR's provide backup support daily for a secondary area, as well as maintaining coverage within the department. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: Order Review and Processing Receives and reviews customer purchase orders for accuracy and clarity. Communicates with the customer directly if the order is unclear or if further detail is needed. Enters orders via the order entry system with strong attention to detail and accuracy. Assures that non-standard custom orders are submitted to the Commercial Order Department for entry. Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back timely to the customer once the status of expediting attempts are known. Anticipate customer needs by providing proactive communication regarding order status with a customer centric mindset. Claims & General Customer Support Receives, researches and resolves all types of customer claims including warranty, damages, shipment & pricing discrepancies. Communicates and coordinates with all parties involved in resolution and closure of claims. Research customer debits, document findings and close either by issuing a credit to the customer or issuing a chargeback invoice for repayment. Ability to learn product lines and assist with part identification. Communication and Team Support Communicates directly, promptly, and courteously with customer account base, field sales personnel and internal teams via telephone/e-mail/instant message concerning orders, claims and other general customer support inquiries. Provides backup coverage to other CSR's as needed. What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience 2-3 years of previous customer service experience. Background in a customer service manufacturing setting is a plus. Previous call center experience strongly preferred. Previous understanding of shipping and accounting processes a plus. Preferred Experience, Knowledge, Skills, and Abilities Must possess high-level written and verbal communications skills. Must possess strong keyboarding skills, both alpha and numeric. Excellent interpersonal skills displayed with both internal teams and external customers. Experience in professional conflict resolution and de-escalation. Demonstrates strong multi-tasking, prioritization and prompt follow-up skills with the ability to quickly return focus to task after interruption. Proficient in basic math skills as it relates to product pricing, discounts and adjustments. Must be skilled in Microsoft Office applications: Outlook, Excel, and Word. Ability to work in a team-oriented environment that is fast paced and demanding with varying communication styles. Ability to learn all aspects of operating systems used as it relates to the role for order entry and claims processing. Experience with JD Edwards and EDI a plus. Education & Certifications High school diploma or the equivalent is required. Associate's or Bachelor's degree preferred. Travel & Working Environment Minimum travel may be required. Less than 5%. Workplace is onsite in an office setting. How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Auburn-Washburn Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional InformationAdditional Job DetailsPHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job Description Responsible for total customer and sales representative satisfaction in order management Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment Back-up to Customer Support team when needed Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax. Accountable for all record-keeping as appropriate and in accordance with specifications. Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments. Prioritizes and identifies activities and tasks, adjusting priorities when appropriate. Shift Label: 1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday Shift Comments: Hybrid after fully trained M-W in office Th & F WFH

Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries. Key Responsibilities: * Respond to customer and dealer inquiries via phone and email in a timely and professional manner * Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.) * Troubleshoot product and system issues with clarity and patience * Document customer interactions and solutions in the CRM system * Guide customers through product features, warranties, and basic maintenance tips * Follow up on support cases to ensure satisfaction and resolution Qualifications: * 2+ years of customer service experience (phone/email) * Technical knowledge of RV systems OR strong technical aptitude with willingness to learn * Excellent communication and problem-solving skills * Detail-oriented with a commitment to high-quality support Preferred: * Experience using CRM or customer support platforms preferred * Experience in the RV, automotive, or outdoor recreation industries What We Offer: * Competitive pay * Benefits package (health, dental, etc.) * Supportive team environment * Opportunities for growth in a fast-moving industry * Training on RV systems and customer support tools Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.

Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team. Job Description Your previous customer service/account management experience in a fast paced environment makes you the perfect candidate to fill our open position. You will be based at our Portage, IN facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. In addition to being the representative of our customer and their advocate, you will: Generate new & repeat sales by providing product and technical information in a timely manner Determine customer requirements and expectations in order to recommend specific products and solutions Present price, credit and terms in accordance with standard procedures and customers' profitability profiles Accurately process customer transactions such as orders, quotes or returns Provide accurate information regarding scheduling and availability of items Obtain and provide accurate information relating to shipment dates and expected date of delivery Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability Increase sales and average order size by means of cross-selling, up-selling, add-on sales Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction Monitor scheduled shipment dates to ensure timely delivery and expedite as needed Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint Remain current on consumer preferences, changes in local codes and product developments Setup and maintain customer files Identify trends in customer satisfaction or dissatisfaction Manage time effectively, meet personal goals and work effectively with other members of the team Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software Follow company policies and procedures Present a professional image at all times to customers and vendors Conduct ongoing customer needs, analysis, research of customer requirements through first party resources. Complete contact activity reports Assist in sales projects like price increases etc. Qualifications You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to: Must be able to work in a team-oriented, fast-paced, sales environment Provide track record of consistently achieving or exceeding goals Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook Superior customer service & selling skills. Superb communication and interpersonal skills Strong organizational skills with the ability to prioritize & multi-task Detailed oriented & able to work independently Customer focused with exceptional telephone sales ability Additional Information We are an Equal Opportunity Employer. M/F/Disabled/Veterans Precoat Metals is a Drug Free Workplace We are an Equal Opportunity Employer. Precoat Metals is a Drug Free Workplace

We are currently looking for a Customer Service Rep / Inside Sales Support for 1st Shift, Monday - Friday, 7:30 am to 4:30 pm, to join our VALUES-based organization. In this role you will focus on: Responsibilities: * Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services * Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service * Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems * Maintain detailed records of interactions with the customers in an orderly manner * Posting Orders * Print Pick and Pack * Invoicing * Other duties, as assigned and requested by supervisor Qualifications: * Minimum of 1-2 years of customer service experience * Prior wholesale lumber product experience, a bonus * Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products! Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include: * Medical, Dental, Vision given on the 1st of the month following 30 days of employment * Company-Paid Life Insurance & Disability * 401(k) with Company Match * Company-Paid Time Off * Paid Holidays & Floating Holidays * PLUS ADDITIONAL PERKS! Serving our communities: We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence. We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees. Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE High School diploma or equivalent experience Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description SUMMARY As a Customer Success Representative, you serve as a primary point of contact for KMC Controls' customers, ensuring satisfaction through proactive communication, order management, and problem resolution. This role supports the Customer Success, Technical Support, Training, Sales, Production, and Shipping departments by managing inquiries, coordinating with internal departments, and maintaining a positive, professional customer experience from order placement through post-sale support. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery. * Respond promptly to customer inquiries via phone, email, or CRM system. * Provide product information, pricing, and order status updates. * Collaborate with production, shipping, and technical support teams to resolve customer issues. * Document and track customer interactions in the company's CRM system. * Monitor account activity and identify opportunities for improved customer experience or process efficiency. * Support sales initiatives by assisting with quotes, returns, and product availability checks. * Maintain an up-to-date understanding of KMC Controls products, systems, and services. Position Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * A High School diploma or GED along with a minimum of 2-years' experience in either a Customer Service or Account Management field. * Associate degree in Business Administration, Communications, or related field; or equivalent experience. * Minimum of 2 years of experience in customer service, inside sales, or account support-preferably in a manufacturing or technology environment. * Experience using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems preferred. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and part aid prints. Ability to enter production using Epicor MES. Ability to effectively present information in one-on-one discussion with supervisor and Co-workers MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. REASONING ABILITY Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. COMPUTER SKILLS Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, write, talk and hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-Time Position 2025 Customer Success Representative Number of Openings 1 Exempt/Non-Exempt Exempt Location Kreuter Engineering Co Inc About the Organization For over 50 years, KMC Controls has helped facilities achieve higher levels of energy efficiency and indoor environmental quality by automating and controlling building systems. KMC Controls is an independent American manufacturer of building automation solutions for system integrators, system distributors, and OEM partners. KMC is dedicated to: * Building automation solutions that are easy to purchase, install, and use * Providing open, secure, and scalable systems * Facilitating reductions of energy consumption and operating costs * Increasing occupant comfort and productivity Our Mission Innovative and intuitive solutions; responsive and supportive people. Our Vision KMC Controls will provide innovative, easy-to-use building management and automation solutions. We will be known for our market focus, creativity, and dedicated, passionate employees. Made in the USA KMC Controls building automation devices are designed and manufactured in the U.S.A. under the ISO-9001: 2008 registered quality system. KMC partners enjoy a comprehensive 5-year product warranty and unparalleled post-sales support.

Job Description Help at Home is hiring a Caregiver Service Specialist! This is a hybrid role. Must be able to commute to the office 4 days per week. The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management. Essential Duties/Responsibilities: Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and up to date in all systems. Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service. Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc. Proactively reaches out to new caregivers to welcome and support them. Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities. Reviews caregiver satisfaction surveys and takes action where needed. Appropriately handles caregiver questions and issues. Performs other related duties as assigned. This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. Education and Experience: At least 18 years of age. High school diploma or GED required. Bachelor's degree preferred. One (1) to two (2) years of customer service or related experience required. Other requirements pursuant to state or local rules as applicable. Required Skills and Abilities: Excellent organizational skills; ability to multitask and manage multiple responsibilities. Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. Strong problem-solving skills; ability to deal with conflict in a professional manner. Ability to multitask and manage multiple responsibilities. Basic computer literacy and typing skills. Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. Travel Requirements: Little to no travel required - ability to commute to the office is required Physical Requirements: Ability to move or traverse about in offices, including ascending and descending stairs. Ability to communicate effectively and clearly with others to exchange information. Data Security and Privacy Statement: At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: * Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment * Performing maintenance and repair on outside plant facilities * Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables * Observing all safety rules and regulations * Assisting other technical personnel in the performance of their duties when requested * Actively supporting sales and marketing related activities * Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE * High School diploma or equivalent experience * Ability to distinguish colors on facilities * Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) * Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) * Basic computer skills including MS Office applications * Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) * Ability to work aloft (e.g. ladder) * Ability to work outside in all weather conditions and at various hours of the day/night * A valid driver's license and satisfactory driving record * Positive and professional appearance and demeanor when communicating the company's products and services to our customers * Accountability/dependability (on time and on load when scheduled and serve on call as needed) * Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) * Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) * Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions * Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: * Prior experience as a customer facing telecom operations technician * Basic electricity training/certification or documented equivalent work experience * ADSL installation/repair experience (self/full installs) * A+/Net + Certified Required Soft Skills This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: * Brightspeed's Privacy Notice for California Residents * Brightspeed's Privacy Notice

Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures. MISSION, VALUES, AND SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Primary Responsibilities Credentialing * Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards. * Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements. * Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status. * Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.). * Conducts online verifications and reviews relevant credentialing resources. * Notifies appropriate entities of provider effective and termination dates. * Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status. * Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates. Enrollment * Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures. * Completes insurance and government applications on behalf of Beacon Health System providers. * Alerts management of any delays or non-compliance issues. * Maintains accurate and up-to-date data in credentialing software systems. * Provides timely reports as needed. * Manages and updates each provider's CAQH online profile. * Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers. * Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing. * Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates. Organizational Responsibilities * Attends and participates in department meetings; accountable for all information shared. * Completes mandatory education, annual competencies, and department-specific training within required timeframes. * Complies with annual employee health requirements and organizational/departmental policies. Education and Experience * High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred. * Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred. Knowledge and Skills * Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment. * Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes. * Proficient in Microsoft Office Suite and standard office equipment. * Excellent written and verbal communication skills. * Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders. Working Conditions * Primarily office-based environment. Physical Demands * Requires physical ability and stamina to perform the essential functions of the position.