Managed Services Associate Analyst
Customer Service Advocate job 53 miles from Southampton
US-NY-Melville Type: Full-Time # of Openings: 1 NY - Melville-Canon-MS About the Role
Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables. Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and work flow data collection for workflow illustrations (floor plans, flow charts, data graphs etc.).
Your Impact
- Assists customer installation, implementation and redeployment plans for account team review.
- Tracks and reports project issues risks.
- Collects all information for invoice generation and monthly data relative to contractual requirements.
- Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations.
- Identifies end-user training opportunities and advises account or solutions integration team of those needs.
- 100% customer satisfaction.
- Provides suggestions and solutions regarding adjustments to the fleet in order to optimize the client environment.
- Obtains basic knowledge of all EMSD offered solutions and products through training.
About You: The Skills & Expertise You Bring
- Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
- Experience in Managed Print Services.
- Intermediate Excel and Microsoft Office skills.
- Must be able to multitask, balance workload and follow up.
- Analytical and organizational skills.
- Must be detail orientated.
- Comfortable communicating to both internal and external audiences.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require minimal travel, including overnight stays (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs. May require the transport of devices.
In accordance with applicable law, we are providing the anticipated hourly rate for this role: $62,400 to 73,650 / year
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ******************************************
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon.
#CUSA
Posting Tags
#PM19 #LI-JZ1 #LI-ONSITE
PIda59b931d73a-26***********5
Customer Service Representative
Customer Service Advocate job 6 miles from Southampton
Key Responsibilities:
Respond to inbound calls and inquiries from clients and field staff, providing timely, professional support and solutions.
Build strong, long-term relationships with customers by delivering exceptional service and identifying opportunities to add value.
Coordinate with internal teams to schedule services, resolve issues efficiently, and ensure consistent, high-quality delivery.
Monitor and communicate maintenance or service needs proactively to support optimal performance throughout the year.
Prepare and manage service agreements, estimates, and vendor coordination to ensure timely execution and quality outcomes.
Negotiate contract renewals while maintaining high levels of client satisfaction and retention.
Work closely with finance to support accurate billing, payment processing, and account reconciliation.
Track and report key performance metrics to assess individual and team contributions.
Collaborate with colleagues to share best practices and support continuous improvement across the team.
Part-Time Customer Service Representative
Customer Service Advocate job 40 miles from Southampton
We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction.
Key Responsibilities:
Serve as the primary point of contact for customers via phone, email, and online portals
Accurately enter and manage orders in the ERP system, including sending order confirmations
Provide timely updates on order status, shipping details, and general inquiries
Onboard new customers by creating accounts and collecting necessary documentation
Generate and send sales invoices upon order shipment
Assist the sales team with preparing quotes for spare parts and product configurations
Maintain detailed and accurate records of customer communications and transactions
Support general administrative tasks and other duties as assigned
Qualifications:
Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus)
High school diploma required; some college coursework preferred
Strong communication skills-both written and verbal
Highly organized with strong attention to detail
Able to multitask and adapt in a dynamic, start-up style environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with ERP or CRM software
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Care Specialist- Bridgehampton NY
Customer Service Advocate job 6 miles from Southampton
Aesthetic Practice Care Coordinator (Customer Service Specialist) BRIDGEHAMPTON NY
MUST HAVE ABILITY TO WORK NIGHT & WEEKENDS
We are looking for individuals who are passionate about delivering a top-level client experience. JECT is looking for an Aesthetic Practice Coordinator who will set the tone for clients walking into our stores. You will be responsible for a seamless in-store experience from the moment they walk through our door until they are booking their follow-up and purchasing the products the providers have suggested.
Responsibilities:
· Welcome clients upon arrival and assist with the check-in process: ensuring all intake & consent forms are properly filled out
· Work with the Medical Assistant & Provider Teams to ensure clear communication on timing when clients arrive for their appointments, ensuring realistic wait times
· Optimizing the client's time by discussing the benefits of JECT packages and answering any questions the clients might have regarding costs and services
· Provide clients a personalized check-out experience ensuring they discuss the suggestions the Providers have made to enhance their JECT experience
· Assist clients in scheduling future appointments
· Resolve client questions and issues with the utmost care and attention to detail, and if unable to or unsure raising it to management
· Share customer feedback and information with other areas of the business to ensure we are elevating the client experience
· Participate in operational activities such as: electronic medical record keeping, inventory, restocking of product and supplies, and maintaining store/front desk cleanliness standards
· Work with the store operations team to ensure all supplies are in stock and available for clients
· Work to hit monthly KPI's
· Ensure confidentiality of sensitive information, HIPAA
Expectations/Qualifications
· Ability to multitask in a fast-paced environment, whilst still being attentive to clients
· Strong interpersonal and communication skills, with the ability to listen and adjust one's tone and cadence to mirror that of the client
· Associates degree preferred
· 2+ years of customer service experience (luxury setting a plus)
· Existing knowledge of medical aesthetic service a plus
· Ability to work in a team setting but also work autonomously
· Ability to work a flexible schedule, (including nights & weekends)
Compensation, Benefits & Perks
· Competitive compensation
· Paid Time Off (Vacation & Sick)
· Training & Development
· Generous employee discounts on JECT services and products
*JECT is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law*
Customer Support Representative
Customer Service Advocate job 43 miles from Southampton
Provide world-class customer support, responding to all customer inquiries, supporting outside sales efforts, and following up with internal parties to pursue final response to the customer. Build strong relationships with customer base and thrive as a member of multiple teams within the organization. Bachelor's Degree and 2 - 5 years' experience in Customer Service, Inside Sales or Contract Administration required.
SPECIALIZED KNOWLEDGE, EXPERTISE AND/OR ABILITIES CONSISTENTLY REQUIRED
Strong verbal and written communication skills.
Ability to satisfy all internal and external customer questions with accuracy, speed, and courtesy.
Must be capable of organizing and prioritizing multiple tasks with the ability to meet deadlines.
Intermediate knowledge of MS Office, Advanced Excel and Collaboration software is required.
Experience in a manufacturing/technical environment preferred.
Technical aptitude and knack for problem solving.
Ability to work in a team environment, share information and processes.
Must have a positive, can-do, attitude and be able to work in a team environment, supporting team members to maximize group results.
PRIMARY RESPONSIBILITIES
Be proactive in nature, provide answers as well as solutions to complex customer inquiries for US customers.
Develop complete knowledge of Ashcroft products to provide technical and commercial information to the customer. Acquire full knowledge of products, specifications, applications, features, benefits, etc. Ongoing technical and commercial training will be provided (classroom and hands on) to become more knowledgeable of all aspects of the business in order to provide world-class service to customers.
Answer all routed incoming phone calls with the goal of providing first call resolution. If an answer must be provided later, provide updates every 4 working hours until the request is satisfied.
Provide proactive updates on any issues as they arise, stay connected with Operations contacts to obtain the latest information in support of keeping the customer informed. Respond to all inquiries related to applications, capabilities, limits, product recommendations, modifications, new products, competitive comparisons, material compatibility, special requests, etc.
Work with the Inside Sales group to innovate and improve upon current processes with the goal of improving service levels and streamlining processes to provide maximum return for both the customer and organization.
Ashcroft Inc. is an Equal Employment Opportunity Employer
EOE AA M/F/Veteran/Disability
Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee
status under the Immigration and Nationality Act.
Retention & Expansion (Cross-sell) (Manager)
Customer Service Advocate job 53 miles from Southampton
Grant Thornton is seeking a Go-to-Market Experience Manager - Retention & Expansion to join the team. Approved office locations can be found below. As the Go-to-Market Experience Manager - Retention & Expansion in our GTM Experience & Platforms team, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes.
Your Day-to-Day May Include:
+ Leading the design of end-to-end client experiences for the retention & expansion stage (post-sales) of the client journey
+ Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization
+ Creating user flows, journey maps, and experience specifications that guide implementation across platforms
+ Soliciting feedback and updating design iterations
+ Translating complex business requirements into intuitive, brand-aligned client experience solutions and technical requirements
+ Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc.
+ Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle
+ Communicating experience to business stakeholders through intuitive presentations and consumable deliverables
+ Staying current on industry best practices and emerging trends in B2B client experience design
+ Other duties as assigned
You Have the Following Technical Skills and Qualifications:
+ Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred
+ 4+ years of experience in client/customer experience design, digital marketing, or strategy consulting; preferably within a B2B professional services setting
+ Demonstrated expertise in journey mapping, service design, and user experience methodologies
+ Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems
+ Experience with data analysis and using insights to drive experience improvements
+ Excellent communication skills with the ability to translate complex concepts for diverse audiences
+ Exceptional project management capabilities and attention to detail
+ Strong leadership skills with experience managing small teams and influencing cross-functional partners
+ Strategic thinking with the ability to align experience designs to business objectives
+ Can travel as needed
The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year.
The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year.
The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year.
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
The team you're about to join is ready to help you thrive. Here's how:
- Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.
- Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
- We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ******************
- When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ******************
Here's what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: **********************************************************
+ Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
+ Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************.
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Customer Service - New Accts/ Trans Assoc
Customer Service Advocate job 35 miles from Southampton
Customer Service - Operations - New Accounts/Transition Associate
Would you like to have an impact on the future growth and profitability of a competitively strong financial services firm? At American Portfolios, we operate in a team-based environment, made up of diverse associates who are passionate, innovative and focused. We're proud of our history, stability and proven track record of success. American Portfolios has made the Inc. 5000 list of fastest-growing, privately-held firms in the U.S. year after year, was awarded the Broker/Dealer of the Year* by Investment Advisor magazine, and named one of the best companies to work for by the New York State Society for Human Resources Management and the Best Companies Group.
Sound like a company you'd like to join? American Portfolios (AP) has an immediate need for a business services specialist. In this role, you will reports directly to the business services supervisor, for whom you will serve as backup in the new accounts and transitions areas of the business services department. You will be responsible for tracking Salesforce tickets, as well as auditing and acting as a liaison for AP's newly-affiliated advisors. This role will require you to support the business services department in the processing, review and interactive completion of New Account Forms (NAFs) and new account information for both hardcopy forms and through the firm's main operating system, STARS. You will also conduct homeland security checks for new clients, scan all incoming hardcopy NAFs, opens brokerage accounts through STARS, and provide support and training to affiliated financial advisors in the field on STARS.
Responsibilities
Serve as a one-stop-shop liaison service for newly affiliated financial advisors
Assist in the coordination and implementation of candidates transferring to AP by creating spreadsheets to transfer affiliated advisors' books of business
Produce and collate transfer and any account opening paperwork
Process, prepare and follow up on all account transfers and incoming change of broker/dealer (B/D) requests, branch address change requests, advisor account change requests and termination of advisors in back office systems
Follow up on all outgoing requests
Create affiliated advisors' identification numbers and enter them into back office systems
Maintain management company contact listings
Act as a liaison for new advisors and the firm's business services trainer
Operate within the company's core operational new accounts platform and other key technology programs, including Pershing's NetX360 and Albridge
Review all new account information for completion and accuracy
Input and review New Account Forms (NAFs) in the firm's main operating system, STARS
Utilize the STARS Business Processing Module (BPM) to blotter transactions when necessary
Process requests in STARS to open brokerage accounts and managed accounts through AP's clearing firm
Upload managed accounts to Pershing's Managed Investments System
Create requests for Info Direct and Advent Feeds for managed accounts
Create tickets through Salesforce ticketing system to assist affiliated financial advisors with any questions or inquires
Coordinate team projects when necessary
Job Requirements
Detail oriented with excellent communications, customer service and organizational skills
Ability to multi-task and keep up with industry demands
Proficiency in Microsoft Excel, Outlook and Word
Education and Experience
Bachelor's degree
One year of experience in a business setting
Limitations and Disclaimer
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. American Portfolios provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at will” basis.
*Based on a poll of registered representatives conducted by Investment Advisor magazine. Broker/dealers rated highest by their representatives are awarded “Broker/Dealer (B/D) of the Year.”
Customer Support Representative
Customer Service Advocate job 42 miles from Southampton
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Responsibilities
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Maintains appropriate response times and abandon rates as defined in the department's goals.
4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
6. Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
8. Maintains a working knowledge of the computer programs currently in use in the department.
9. Performs other duties as assigned.
Qualifications
Qualifications
1. HS diploma or equivalent level required.
2. Prefer some prior customer service experience.
3. Excellent communications skills.
4. Computer literate; exposure to Windows environment.
Additional Information
For more information, Please contact
Shobha Mishra
************
sent me your resume shobha.mishra ATartechinfo.com
Customer Experience Representative
Customer Service Advocate job 41 miles from Southampton
About Us: Summit Handling Systems, Inc. is an award-winning, third-generation, family-owned business with a 70-year legacy in the Northeast. As a trusted leader in the material handling industry, we are proud to be an authorized dealer of top-tier brands, including Toyota Material Handling, Bobcat, Doosan, Genie, JLG, and Advance. With five locations, over 180 employees, and continued growth, Summit is an essential player in the nation's supply chain. Learn more at ***********************
Salary Range:
$52,000 - 68,000 a year.
Join the Summit Handling Systems team as a Customer Experience (CX) Representative and help deliver the exceptional service our customers have come to expect. In this inside sales and customer service role, you'll be the first point of contact for incoming customer inquiries, playing a critical part in shaping positive customer experiences and driving business growth. You'll manage customer interactions from initial inquiry through the sales process and beyond, ensuring every customer touchpoint reflects our brand values and builds lasting relationships.
Job Summary:
The Customer Experience (CX) Representative plays a vital role in managing the full customer journey - from responding to inbound leads to building and maintaining strong relationships with existing clients. As the first point of contact for many customers, you'll deliver exceptional service while proactively identifying opportunities to support sales growth. In addition, you'll oversee our Customer Satisfaction Program, ensuring we consistently meet and exceed customer expectations while driving long-term loyalty.
General Duties and Responsibilities:
· Customer Engagement: Interact with customers across multiple channels, handling both inbound and outbound communication to provide outstanding service, support, and timely assistance.
· Sales Development: Support sales growth by identifying and qualifying leads, sharing first-touch information with the sales team, and recommending additional products and services to meet customer needs.
· Lead Generation & Prospecting: Conduct research and leverage available tools to identify new business opportunities, helping to grow Summit's customer base and expand market presence.
· CRM Administration: Accurately enter and maintain lead, account, and contact information in the CRM system to ensure organized, up-to-date records that support sales and follow-up efforts.
· Brand Promotion: Actively promote Summit Handling's full range of products and services to current and prospective customers, strengthening brand awareness and customer loyalty.
· Post-Sale Follow-Up: Conduct proactive follow-up with customers after the sale, manage satisfaction surveys, and promptly address any concerns or issues to ensure a positive customer experience.
· Lead Coordination: Assign leads to the appropriate sales team member based on opportunity type, helping to optimize sales pipeline management and response times.
Qualifications:
· Proven experience in customer service and sales, preferably in a B2B environment
· Strong communication and interpersonal skills
· Proficiency in CRM systems and Microsoft Office Suite
· Ability to multitask and prioritize in a fast-paced environment
· Motivated self-starter with a proactive approach to problem-solving
· Bachelor's degree in Business Administration or related field (preferred)
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid holidays
Retirement plan
Vision insurance
Join us at Summit Handling Systems and be part of a dynamic team dedicated to delivering excellence in customer service and driving business growth. Apply now to embark on a rewarding career journey with us.
Summit Handling Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, age, religion, gender identity or orientation, veteran status, or disability.
Pay Range
$52,000 - $68,000 USD
Customer Relations Specialist (Internet Sales)
Customer Service Advocate job 39 miles from Southampton
This is an outstanding opportunity to become a member of our rapidly expanding Retail Customer Experience Center. Our department answers inbound inquiries, sends the proper information and follows up with friendly phone calls and emails. We are looking for the right person with the following skills - Very process oriented and organized, Very friendly - Goal oriented - work for hourly rate and commission/bonus, Persistent you know how to get things done. This is a commission based job and an employee in this position would earn a weekly salary and commission. Pay plans are determined by a multitude of factors including but not limited to, prior experience and education.
***Willing to train****
Other Duties Include:
- Answering incoming phone calls
- Answer internet leads by a timely matter
- communicate with our customers via phone, text and email
- Logging Customer details and comments in our CRM.
-Maintaining contact with our customers to make sure they are being taken care of
- Consistently going through all customer base to follow up with all customers
- Scheduling and following up with any no show customers
-Multitasking, constantly taking leads and answering the phones
-Maintain and communicate with all customer bases
-Work closely with the sales team
- Friendly, enthusiastic and reliable team player, positive attitude
No previous automotive experience is necessary. However, the right person with customer service skills, hospitality, bartender, barista, telephone sales, call center or similar experience is preferred.
Hourly rate and performance bonus. Based on experience. Some evening and weekend hours - full time position.
We offer:
Free College Tuition for all Chrysler employees and their family members, including textbooks!
401K Retirement Plan!
Top-of-the-Line Health Plan!
Dental and Vision Insurance Plans!
Flexible Work Schedule for most departments.
Above market pay plans!
Direct Deposit!
Newly Refurbished State-of-the-Art Facilities!
Upward Career Mobility! Multiple examples in the company of employees moving up the ranks! From Lot Person to General Sales Manager!
Paid vacation and sick/personal time for all full time employees!
Credit for Volunteer Work!
Paid on-the-job training!
Pleasant, professional work atmosphere!
Sales employees receive 6 full weekends off per year, in addition to any sick or vacation time!
Employee feedback encouraged by management! Yearly employee feedback surveys!
Yearly reviews for most positions.
Big corporation level of HR Department, in a small company! Full employee handbook, etc.
Growing company! Constantly adding employees! Great opportunities!
Company donates to various charities and the local Long Island community!
Generator on Premises! Always operational!
Rigorous vetting process, drug testing, personality assessments, etc. To make sure all employees are the Best-of-the-Best!
Huge advertising budgets and campaigns. Huge opportunities for a constant stream of business! Bustling stores!
Monthly management meetings in each department to ensure all problems are quickly identified and deal with efficiently.
Requirements
Strong communication skills via phone and email
Effectively manage assigned leads according to our process
Set and confirm appointments that show
Work with sales staff to coordinate follow up and appointments
Strong sense of urgency
Ability to engage with our customers in a friendly manner
Efficiently complete phone calls and emails
Strong written and verbal communication skills
Ability to handle rejection
Time management and organization skills
Salary Description Salary plus commission
HVAC Service Coordinator/Customer Service
Customer Service Advocate job 40 miles from Southampton
AFGO, a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for an HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients, coworkers, suppliers and sub-contractors.
Responsibilities to include, but are not limited to:
Setting up appointments for Preventive Maintenance and Quoted Repair services
Providing status updates as relates to Technician response time, diagnosis and resolution.
Conducting follow up correspondence to ensure Client satisfaction
Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload
CUSTOMER SERVICE FULL TIME - PART TIME - STATE FARM WEST ISLIP
Customer Service Advocate job 49 miles from Southampton
Job DescriptionCUSTOMER SERVICE POSITION: Do you enjoy working with the public? If you answered yes to this questions, working for a local State Farm independent contractor agent may be for you! State Farm agents are entrepreneurs that market only State Farm insurance products.
This position is with a local State Farm independent contractor agent, not with State Farm Insurance Companies. Please note this is an in office not a remote position.
Desired qualities include:
Dependable and Reliable
Ethical and Honest
Good communication skills - written, verbal and listening.
Good phone etiquette
Basic computer skills
People-oriented
Organizational skills
Self-motivated
Detail oriented
Ability to work in a team environment
Ability to multi-task
Ability to follow direction
Full Time Customer Service Coordinator $18 Hourly
Customer Service Advocate job 42 miles from Southampton
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customer service issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customer service skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work a flexible schedule that may include mornings, evenings (until 7pm) and Saturdays.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Customer Service Crewmember
Customer Service Advocate job 39 miles from Southampton
Part-time Description
On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!
The Customer Service Crewmember will provide excellent customer service and a simple, seamless experience that our customers appreciate. Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment.
Responsibilities:
Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
Handles denied boarding and re-accommodation of customers.
Communicates to customers regarding flight status and updates.
Maintains error-free accuracy of data entry in company DCS system
Achieves zero customer satisfaction complaints
Contributes to station on-time performance.
Attends and participates in safety briefings and meetings.
Maintains knowledge of federal and company requirements and provide customer education to ensure compliance.
Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers.
Requirements
High School Graduate or General Education Degree (GED).
Must possess a valid US state driver's license.
Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
Become qualified and remain current in required disciplines.
Ability to stand and work in one location for up to four hours at a time.
Maintain personal appearance that display a positive representation of the company.
Ability to work in extreme weather conditions.
Ability to lift/push/pull up to 70 pounds.
Must be willing and able to pass FBI background check and obtain Airport security badge.
X-Factors:
Previous employment as a front-line customer service provider, airline experience is a plus.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)
Avelo is an Equal Opportunity Employer.
Salary Description $19
Personal Lines Customer Service Agent
Customer Service Advocate job 49 miles from Southampton
We are currently searching for Customer Service Agents to join us in one of our Connecticut locations. The ideal candidate will have experience with Personal lines of Insurance and a CT Property and Casualty license is required to perform this role.
The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program
for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.
We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.
Experience within the Personal Lines insurance industry is a plus, and a
Connecticut Property & Casualty insurance license is required to perform this position. Customer Service and some Sales skills are a must.
The ideal candidate will have excellent interpersonal, oral and written
communication skills. We are looking for a self-starter who can work independently as well as being a team player.
Customer Service Agent
Customer Service Advocate job 51 miles from Southampton
Global Fueling Systems Inc. is looking for a Customer Service Agent for our ecommerce business in Long Island, New York.
Full-Time
40 hours per week
LEARN A GREAT PROFESSION AND GROW A CAREER!
We are currently seeking experienced, hardworking, and motivated candidates to join our team! If you have experience and knowledge in auto parts, plumbing supply, or fueling equipment parts industry is highly preferred. Candidates with a background in these industries will have an advantage.
E-commerce is on the rise, and Global Fueling Systems is uniquely positioned to help companies meet customer demand by providing top-quality fuel and fluid handling equipment.
Want to join this booming industry?
As a leader in the sale and service of fueling facility and fluid handling equipment, we seek a customer-focused individual with industrial parts expertise to join our team.
This position is for E-Commerce business and is responsible for answering emails, phone calls, & online chats helping to guide the customer through the ordering experience, inquiring on order status, & helping to rectify issues with shipments.
Excelling at Global Fueling means being independent and motivated from within. A desire to try new things, expand your skills, and deepen your knowledge is part of who we are. It's this desire that enables us to deliver a world-class customer experience in everything we do.
If you're passionate about doing your best work and want to make a difference, send us your resume or call Charlie at ************ x 125 to schedule an interview.
CUSTOMER SERVICE AGENT'S JOB RESPONSIBILITIES
- Handle, Respond, and Return to multiple incoming telephone calls, emails, and customer support chats in a real-time environment
- Answer product and order status questions via phone and email
- Solve customer problems; expediting corrections & adjustments; following up with manufacturers and customers to ensure all issues have been resolved
- Work with the Warehouse to ensure orders are shipped and tracking is added
- Handle customer returns including product condition checks, refunds, and record-keeping including product condition checks
- Handle damage claims through the carriers
- Fraud order and decline refunds
- Assist the staff and management in everyday work
- Other responsibilities as assigned
CUSTOMER SERVICE AGENT'S SKILLS/QUALIFICATIONS
- 1-3 years of experience in customer service
- Must read, write, speak, and understand English with exceptional analytical, communication, and interaction skills
- Knowledge of Internet/E-commerce; Internet competency and Internet shopping experience
- Excellent customer service skills
- Excellent communication skills, ability to establish reports, project a professional tone, and provide clear concise information
- Mail Order
- MS Office (Outlook, Word, Excel)
- Knowledge of industrial parts, and accessories a plus
- Plumbing / Electrical / Carpentry experience is a plus
- Good memory skills
- Well-organized
- Willing to learn
- Good team-based collaborative skills
- Excellent Work Ethics
Customer Service Agent - Remote Data Entry Agent - Full/Part Time
Customer Service Advocate job 45 miles from Southampton
Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience.
You'll meet these requirements to work from home remotely
• Stable Internet connection
• Work can be done using the following: Phone device, laptap or computer
• Must be able to type accurately with a minimum speed of 30 words per minute
• Able to focus on tasks without being distracted
• Must be resident of the US
• Not afraid of emailing clients as needed
We're looking for folks who we can depend on who can work from home remotely without distraction and are go-getters. Pay range from 16 to 30 hourly depending on the role, level of experience and proven ability to work from home at the same level as from an office.
Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more
•
Customer Service Crewmember - PT
Customer Service Advocate job 39 miles from Southampton
On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!
The Customer Service Crewmember will provide excellent customer service and a simple, seamless experience that our customers appreciate. Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment.
Responsibilities:
* Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
* Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
* Handles denied boarding and re-accommodation of customers.
* Communicates to customers regarding flight status and updates.
* Maintains error-free accuracy of data entry in company DCS system
* Achieves zero customer satisfaction complaints
* Contributes to station on-time performance.
* Attends and participates in safety briefings and meetings.
* Maintains knowledge of federal and company requirements and provide customer education to ensure compliance.
* Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
* Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
* Display a welcoming personality and accessibility to greet and assist all customers in a prompt, friendly, and courteous manner.
* Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from Customers and/or Crewmembers.
Requirements
* High School Graduate or General Education Degree (GED).
* Must possess a valid US state driver's license.
* Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
* Become qualified and remain current in required disciplines.
* Ability to stand and work in one location for up to four hours at a time.
* Maintain personal appearance that display a positive representation of the company.
* Ability to work in extreme weather conditions.
* Ability to lift/push/pull up to 70 pounds.
* Must be willing and able to pass FBI background check and obtain Airport security badge.
X-Factors:
* Previous employment as a front-line customer service provider, airline experience is a plus.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)
Avelo is an Equal Opportunity Employer.
Salary Description
$19
Care Coordinator (Suffolk)
Customer Service Advocate job 54 miles from Southampton
🌟 Now Hiring: Health Home Care Manager
Connecting People to Care. Empowering Health. Changing Lives.
💼 Job Type: Full-Time 🎓 Bachelor's Degree Required 💰 Starting Salary: $50,000/year
At the heart of quality care is connection-and at New Horizon Counseling Center, that's exactly what we do. We're on a mission to ensure that individuals facing serious health challenges are never navigating the system alone. We are seeking a Health Home Care Manager who is passionate about removing barriers, closing care gaps, and uplifting the most vulnerable members of our community.
🩺 What You'll Do:
As a Health Home Care Manager, you'll be a vital link between clients and the care they need to thrive.
Your responsibilities will include:
Transitional Care: Support clients as they move from hospital or rehab settings back into the community-ensuring continuity, safety, and support every step of the way.
Care Plan Development and Implementation: Conduct initial and ongoing assessments of clients to document strengths, needs, goals and resources.
Connectivity to Care: Schedule and coordinate timely follow-up with primary care and behavioral health providers.
Addressing Gaps in Care: Identify missed appointments, medication lapses, or unaddressed needs-and take proactive steps to close the loop.
Social Determinants of Health: Connect clients with resources such as housing, food security, transportation, and income/benefits support (SSI/SSD, SNAP, HEAP, etc).
Collaborative Care: Work with a network of providers and support agencies to build individualized, person-centered care plans that truly make a difference.
Engagement: Provide face to face outreach, engagement, and service planning in the field including clients' homes, shelters, and hospitals
Documentation: Maintain documents, records, and other related reports in an organized, timely and accurate manner as per policy and procedure.
✅ What We're Looking For:
Bachelor's Degree required (Social Work, Human Services, Psychology, Public Health, or a related field)
Bilingual preferred (but not required-we welcome all qualified, compassionate applicants)
One (1) year of related human services experience required in providing direct services to clients diagnosed with severe mental illness, HIV/AIDS or other disabilities, in order to link them to a broad range of services essential to successfully living in the community.
You must have the ability and willingness to regularly travel, in some instances with clients in Agency vehicle to many locations using various modes of reliable and safe transportation
Strong communication, organizational, and advocacy skills
A deep sense of purpose and a commitment to serving vulnerable communities
🌱 Why Join Us?
Mission-Driven Work: Every day, you'll play a key role in helping people overcome real obstacles and access life-changing care.
Supportive Environment: Be part of a collaborative team that believes in mentorship, personal growth, and professional development.
Community Impact: Your work will help reduce ER visits, improve health outcomes, and give people the tools to live healthier, more stable lives.
Retail Banking - Part Time Customer Solutions Representative
Customer Service Advocate job 46 miles from Southampton
Job DescriptionPart Time Customer Solutions Representative (NE-6) This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that enhance their financial well-being, customer solutions representatives are cross-trained to fully handle both operational and moderate customer service representative tasks efficiently and effectively.
ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
Proactively engages with customers on retail branch floor – informs and educates through various experiences including digital presentations - provides efficient, accurate and courteous customer service.
Maintains complete knowledge of Bank’s products and services. Identifies and actively engages customer in determining needs and goals. Recommends and creates customized solutions – opens and processes all types of consumer and business deposit, retirement, and consumer credit card accounts, participates in onboarding and customer retention activities. Refers to a business partner as appropriate.
Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, check cashing, commercial teller transactions, coin orders, cash advances, traveler’s checks, etc.
Assists customers with account maintenance, CD renewals, address changes, research requests, check ordering, debit card orders, safe deposit access, notary services, and able to effectively demonstrate online banking and mobile banking services.
Balances transactions and cash at the end of the day and assists with ATM balancing and branch settlement. Maintains keys and combinations. Has branch opening and closing responsibilities. Assists with other security and audit routines.
Ensures that transactions are processed accurately and proper documentation completed.
Promotes the Bank’s products and services and maintains an active participation in community affairs.
Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function.
Performs related and unrelated duties as may be needed.
POSITION REQUIREMENTS:
High School diploma; associate’s or bachelor’s degree preferred; minimum of two years of customer service or related experience required, cash handling experience helpful. A proven ability to take initiative to achieve personal and professional goals and objectives. Effective customer service, verbal and written communication, mathematical, problem solving and organizational skills. Detail-oriented and able to multi-task and use various types of office equipment, including computer. Able to lead by example. Tech-savvy – use and ability to demonstrate features of banking technology with customers using a variety of tools. Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential. Actively learns, demonstrates, and fosters the Chelsea Groton Bank culture. Physical requirements include the ability to move to various locations including the vault, ability to lift up to 15 pounds on an interim basis, and the flexibility to bend and reach.
SUPERVISORY SCOPE:
None
INDEPENDENT ACTION:
Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.
COMPLIANCE:
Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending.