Customer service advocate jobs in Springfield, IL - 231 jobs

About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Personal Lines Customer Service Representative Position Summary: The Personal Lines Customer Service Representative is responsible for servicing and growing an assigned book of business, with the expectation of maintaining a working knowledge of existing accounts and developing additional lines. This role involves responding to client and carrier inquiries, processing new and renewal business, supporting claims, quoting, billing, and account rounding. The position requires strong client service, communication, and sales capabilities. Key Responsibilities: Customer Service & Account Management Meet with clients in-office or off-site when appropriate Screen and qualify walk-in and phone-in prospects Set up, organize, and maintain client files Collect necessary data from the insureds Complete and process applications, endorsements, and other policy-related documents Process certificates, notary requests, and other documentation Market new or renewal business within agency guidelines Maintain expiration lists and monitor renewals Rate and review policies for accuracy Arrange financing for new and renewal business Collect premiums on new accounts Input, update, and retrieve information in the agency management system Coordinate with clients, carriers, markets, and internal departments Handle client and carrier correspondence in accordance with agency standards Participate in training and support for other departments as needed Perform any other assigned duties or special projects Claims Support Assist clients with claim reporting and follow-up Receive claim details from clients via phone, mail, or in-person meetings Review policies for coverage applicability Advise clients on next steps regarding estimates and billing Prepare and submit loss reports to carriers promptly Assist insureds with claimant communications and reporting requirements Coordinate state-required documentation, when applicable Follow up with carriers on claim status requests Close settled claims and ensure proper disbursement of settlement checks Provide loss experience reports upon request (Commercial Lines) Organize first reports and associated bills Serve as liaison between employer, employee, and carrier Qualifications: High School Diploma required; college degree preferred Minimum of 1 year of experience in personal lines insurance customer service, sales or account management Active Illinois Property & Casualty license required, or the willingness to obtain the license Thorough understanding of insurance coverages, underwriting, rating, claims processes, billing and collections procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication abilities Professional phone etiquette with a service-focused approach Proven sales acumen and account development skills Excellent interpersonal and client relationship skills Strong organizational skills with attention to detail Commitment to continuing education and advancement of technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Physical Requirements: Frequently sit, stand and walk Regularly required to talk or hear Frequently required to use hands or fingers to handle or feel objects, tools or controls Occasionally required to climb or balance, stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus The noise level in the work environment is usually moderate Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary Office Location: 605 Old Salem Road, Petersburg, IL 62675 Hours: Monday-Friday, 8:30am-4:30pm Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Job Description Trademark Marketing Group is seeking Entry Level Candidates for Entry Level Sales & Marketing Position working with Fortune 100 Client in the Springfield, IL. Trademark Marketing Group is a professional sales and marketing firm working with Fortune 100 companies nationally. Our sales and marketing firm takes a unique approach to ensure the satisfaction of our performance to our clients, consumers, and especially our team. Through this approach, TMG is now in a position of exponential growth. We believe that each team member can add value to the company in their own unique way. Trademark Marketing Group offers personalized one on one training to ensure that they learn the business skills needed to excel in our or any industry. Trademark Marketing Group is hiring for marketing and sales positions in the Springfield area! All positions are entry-level with advancement opportunity and involve marketing and sales. We're a company who puts our people and culture first - thanks for taking a few minutes to get to know us! We Are: -A rapidly expanding marketing and sales firm! -A fun place to work, where individuality is encouraged and hard work is rewarded. -A company that is growing exponentially in a time of economic hardship. -A company where advancement is based on merit. -A professional environment providing hands-on training to every member of our team. -A company specializing in face to face sales & marketing to new & existing customers. -A company where advancement is based on performance. -A company that provides personal mentor-ship and development to every team member. -A place where you can grow personally, professionally, and socially. *********************** Qualifications ENTRY LEVEL Candidates Must Be: -FUN. -Outgoing. -Confident. -Ambitious. -Willing to work hard to accomplish your own goals and those of our team. -Able to work in a team environment, both as a team member and as a leader. -Looking for an entry-level position in marketing, advertising, sales, customer service or retail Sales. -A great student with an open mind and sense of humor. -Someone who doesn't whine or make excuses. We provide full training for the right candidates. A four year degree is preferred but not 100% required for the right candidate. Got a question? Click here to visit our website to learn more about our training program, our exciting corporate culture, our people, and our unparalleled growth opportunities. *********************** Thank you for your interest in TMG! Additional Information Weekly Base pay Weekly Bonus Incentives Paid Training

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need. JOB REQUIREMENTS: + High school diploma OR GED. + 6 months customer service experience OR 6 months experience in an office environment. + Data entry and/or typing experience. + Interpersonal, verbal and written communication skills. + Analytical and organizational skills and independent decision making skills. + Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: + 9 months customer service experience. + Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. + Knowledge of medical terminology and anatomy. + Proven ability to learn quickly and adapt to change. + Referral preference given to applicants able to take and meet testing criteria. **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **Pay Transparency Statement:** At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **HCSC Employment Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Base Pay Range** $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location. **Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.** **Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)** For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations. Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity. As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. **Use your skills to make an impact** **Required qualifications:** + Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered. + Ability to work independently under general instructions and with a team + Ability to clinically assess, plan, and advocate for patient's health needs + Ability to speak clearly and concisely + Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone + Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare. **Preferred qualifications:** + A minimum of 1-2 years related work experience in Home Health + Experience with HomeCare HomeBase (HCHB) and/or PointClickCare Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-22-2026 **About us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** This Bilingual Representative II, Customer Service Operations is responsible for providing exceptional service to members by handling inbound and outbound calls, addressing inquiries, resolving concerns, and processing product reorders. This role focuses on delivering accurate, timely, and professional support to ensure member satisfaction and retention. **_Responsibilities_** + Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns. + Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training. + Provide professional and courteous service to resolve member issues on the first call whenever possible. + Escalate complex issues via email to leadership or other departments when necessary. + Maintain accurate member records by updating information in company systems promptly. + Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs. + Adhere to HIPAA guidelines and safeguard all confidential member information. + Participate in ongoing training to learn new products and improve service quality. + Collaborate with team members and other departments to ensure seamless member support. + Attend required meetings and contribute feedback to improve processes and policies. + Perform additional responsibilities or special projects as assigned. **_Qualifications_** + High School Diploma, GED, or equivalent work experience, preferred + 1-3 years of customer service experience in a call center environment, preferred + Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing) + Strong customer service skills with a proven ability to resolve issues and meet performance goals + Basic knowledge of, or ability to learn, customer service processes and best practices + Demonstrated success in achieving KPIs and objectives + Proficiency in basic math and business calculations + Working knowledge of computer systems and data entry; ability to learn new platforms quickly + Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisors or senior peers on complex and unusual problems **Anticipated hourly range:** $15.70 per hour - $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/02/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Min USD $16.50/Hr. Max USD $24.82/Hr. Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with customers, physician offices, facility case managers including hospitals and nursing homes. Qualifications Education:• Graduation from high school, or the equivalency, is required.Licensure/Certification/Registry:• Experience:• Two or more years experience in a Customer Service setting, or comparable external experience in home medical equipment is required. • Keyboarding and basic computer skills are required. Experienced with Microsoft office products including outlook, word and excel is also required. Other Knowledge/Skills/Abilities:• Demonstrates a willingness to learn governmental and private insurance plan eligibility requirements and allowable reimbursements.• Familiarity with medical terminology, diagnosis (ICD-10 CM) coding and HCPCS coding is preferred.• Possesses good customer relation skills, listening, interpersonal, and analytical skills, and telephone etiquette. • Demonstrates the ability to multi-task while working on multiple responsibilities simultaneously.• Demonstrated proactive problem solving skills. Responsibilities Greets customers via phone and determines nature of inquiry. Assists customers with all product/service inquiries along with qualifications for specific services and products. Participate in assigned online and on-the-job training to learn basic medical terminology, product/equipment information, and insurance fundamentals. With assistance from other staff and manager, begins to develop knowledge of various medical products, equipment, supplies, and insurance coverage. Utilizes a variety of software systems to create/maintain electronic customer accounts. Documents and modifies customer, billing, and insurance information as required. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Interprets doctors' orders received via fax for medical equipment; determines and conveys the appropriate selection to the customer based on prescription and current insurance coverage. In the absence of doctor's order(s), contacts medical providers to obtain dispensing approval and/or clarifies existing orders as needed. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Provides product/equipment descriptions, usage, and coordinates the delivery or shipment. Contacts government payers along with private insurance carriers by phone or through the internet to determine insurance eligibility and verification of coverage for medical equipment and supplies. Prepares and/or receives payment through a credit card machine. Determines the applicable insurance coverage and collects customer co-payments at time services are rendered. Coordinates the delivery of medical equipment, supplies, and associated items at customer request or as business needs dictate (as required by work location). Conducts the necessary research to locate and price specialty items as needed. Identifies and explains situations to customers that require incurring out-of-pocket expense or possible insurance denial. Completes and files the required paperwork associated with these cases. Prepares work orders and coordinates their successful implementation with the appropriate internal and external resources. Rotates work settings (to include retail, office, phone, and/or hospital environments) as assigned by management or as otherwise required. Serves as a back-up for others, especially during times of special needs or staff absences. Provides training and educational experiences for lesser-experienced staff. May cross-train in other areas of intake as required covering business needs. Performs other related work as required or requested.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. Benefits you can count on: * Pay rate: $X.XX to $X.XX per hour. * Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. * Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. * 401(k) Profit Sharing Plan after 90 days. * Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Customer Service Representative II: * Monitor customer reporting; communicate critical issues. * Research and respond to customer inquiries. * Maintain customer files to ensure up to date information. * Manage customer requests for assistance, information, and issue resolution. * Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. * Maintain regular communication with decision makers within customer organizations. * Train customers on various business applications to maximize company value to the organization. * Analyze and respond to various customer requests involving store level and group level information. * Respond to various customer requests and needs. * Answer inquiries by phone, email, and internet response. * Perform other duties as needed or assigned by supervisor. * Other duties may be assigned. Qualifications you'll bring as a Customer Service Representative II: * High School Diploma or GED. * 2 or more years of customer service experience. * Ability to type 45 wpm and perform 10-key by touch. * Strong verbal and written communication skills, and organization and planning skills. * Knowledge and experience with all Microsoft office applications. * Ability to prioritize pending tasks in a logical manner. * Ability to learn quickly, retain information and meet deadlines. * This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! * Teamwork oriented * Organized * Problem solver * Detailed Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130 years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit ******************************************

The Associate Implementation Services Specialist is responsible for assisting a Karmak customer to seamlessly and productively implement the Karmak business system from first engagement to after the Bring Live. This includes configuring Karmak's software based on the customer's needs, to help the customers implement strategic business processes, to convert the customer's data for setup, sandbox and live and by providing comprehensive training that gives our customers and their businesses the tools and knowledge to utilize the Karmak software effectively and efficiently. The Associate Implementation Services Specialist must be able to set up and train on one specific major module, as well as to be able to convert data for setup, sandbox and Bring Live. The Associate Implementation Specialist also must be able to complete Branch Adds, Module Adds and Merger/Acquisition setup and training for their specific module. Essential Job Functions Guide and assist customers through the transition from their previous business system to Fusion by providing the following: Enterprise and Business Strategy/Data Discussion calls. Includes explanation of data load-sheet requirements. Converting setup, sandbox and live data and communicating necessary changes and feedback to the customer. Configuring the new Karmak business system with input from the customer. Webinar training prior to Bring Live. Remote assistance during Customer recreation. On-site or Remote training during Bring Live. Documenting and communicating notes at every step for all necessary parties' visibility and understanding. Including, but not limited to: Business Strategy Emails/Notes Setup Checklists: internal and customer-facing Training Module Master Workbooks Session Recordings Recap emails Clockify GuideCX Salesforce Karmak-licensed AI tools Complete configuration and training portions of Branch Adds, Module Adds and/or Merger/Acquisitions based on the customer request. This includes: Completing the assigned item(s) by the date provided by the customer and/or the Karmak Operations Coordinator. Notifying the Resource Coordinator or Operations Coordinator of any time or additional meetings which need to be scheduled. Maintaining communication with the customer and internal teams regarding needs and status of the assigned. Completing all documentation, cases and follow-up items related to the assigned as outlined in the Implementation Services Standard Operating Procedures (SOPs) and/or process documents. Seeking out necessary resources to discuss any business-process related issues/items which may present themselves during the process. Conducting webinar training and/or remote/onsite training based on assigned services. Conduct additional services webinars for existing customer base. Understand Karmak's implementation process and the departments that impact the process. Able to work with each of the necessary departments in a positive and accountable manner. Understand Karmak's Branch Add, Module Add and Merger/Acquisition processes and the departments involved in those services. Able to work with each of the departments positively and professionally. Be able to understand Salesforce and how it relates to Implementation Services projects. Able to find customer information and to read and understand all applicable documentation (Sales Orders, Cases, etc.). Able to professionally complete assigned cases and to close those cases within set timeframe. Have a basic understanding of business processes and their impact on the setup of the Karmak business system software. Adherence to all Department and Team policies and processes as identified in written SOP documents. Essential Knowledge, Skills and Abilities Valid US Driver's License. Ability to travel inside and outside of United States. Proficient in Microsoft Office products: Outlook, Word, Excel. Basic understanding of Karmak-licensed AI tools and comfortability in their usage. Ability to learn at least one major module of Karmak software. Ability to complete data load-sheet conversations and to complete data conversion. Ability to learn and work both independently and within the framework of a team. Basic understanding of the business and industry of our customers. Basic knowledge of various learning styles and how to apply them. Customer service skills. Ability to maintain a professional attitude. Ability to maintain focus and be detail oriented. Have excellent time management and organizational skills. Be able to work well within the framework of a team and to follow documented processes and procedures. Possess exceptional communication skills. Ability to accept and build on constructive criticism, both from team members and from customers. Assumes ownership and accepts responsibility for all actions. Note for Accounting Implementation Services Specialists - Have an Associate's degree in accounting OR equivalent experience. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Full-time, Part-time Description Hyman's Auto Supply; Specialty Paint Division We are an automotive Paint, Materials & Equipment Distributor in the Decatur, IL market, with other locations in Springfield, Peoria, Chicago, Addison and Mishawaka, IN. Hyman's Auto Supply is a family business that has been in operation for over 98 years. We are growing in our markets and are looking to add to our talented staff! Duties - Check in merchandise accurately from various vendors - Stock Shelves in a safe and timely manner - Pull/Check/package orders for local customer delivery - Mix custom automotive paint (training provided) - Complete Miscellaneous tasks per Store Manager's discretion -Part time position Monday thru Friday- Hours negotiable - Pay based on experience -$15-$18/HR Requirements - High School Diploma or GED - Must be able to lift 40 lbs. - Job requires you to stand/walk for extended periods of time - Must have a Driver's License and a clean driving record Salary Description $15-$18/HR

Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: Provide support to customers, handle inquiries, and provide resolutions. Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. Perform data entry with high efficiency. Maintain professional verbal and written communication. Manage workloads and complete service requests for customers in a timely manner. Requirements: High School Diploma or greater. 3+ years of customer service experience required. Prior call center experience (inbound/outbound) required. Must have great customer service skills. Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC Excellent written and verbal communication skills. Strong data entry skills. Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays including your birthday! 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************

Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) Salary: Bachelor's Degree: Starting $23.00/hour + every other Friday off paid (for wellness) Master's Degree: $60,000/annually + every other Friday off paid (for wellness) Additional compensation available for candidates with professional licensure (e.g., LSW, LPC, LCPC, LCSW) or certifications such as CADC. Schedule: Full-Time | Every other Friday off (paid wellness day) Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals! About Heritage Behavioral Health Center We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold. Why You'll Love Working Here: Collaborative mission-driven work environment Every other Friday off - paid wellness days Competitive salaries aligned with state and national benchmarks Loan forgiveness eligibility through NHSC At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such! Your Role: Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) As a Care Coordinator for Youth and Family, you will serve as the primary point of contact for youth enrolled in the Pathways to Success program and their families. Your mission is to ensure that each child receives integrated, person-centered care that addresses behavioral health, physical health, and social determinants of health. You will work collaboratively with families, providers, and community partners to develop and implement individualized care plans that promote stability, recovery, and long-term success. Core Responsibilities: Engage youth and families to build trust and ensure active participation in care planning. Conduct comprehensive assessments to identify behavioral health needs, physical health concerns, and social service requirements. Develop and maintain individualized care plans that reflect family voice and choice, cultural considerations, and strengths-based approaches. Coordinate services across multiple systems, including mental health, primary care, education, child welfare, and juvenile justice. Facilitate Child and Family Team (CFT) meetings to ensure collaborative decision-making and progress monitoring. Monitor service delivery and outcomes, adjusting care plans as needed to meet evolving needs. Provide crisis support and linkage to appropriate resources when urgent needs arise. Document all activities in compliance with HFS and CCSO standards, ensuring timely and accurate reporting. Advocate for youth and families to remove barriers to care and promote equitable access to services. Knowledge, Skills, and Abilities: Knowledge of Care Coordination Principles: Understanding of wraparound planning, family-driven care, and integrated service delivery models. Behavioral Health & Child Development: Familiarity with mental health, substance use, and developmental needs of youth and families. System Navigation Expertise: Ability to coordinate across healthcare, education, child welfare, and juvenile justice systems. Cultural Competence: Sensitivity to diverse backgrounds and ability to incorporate cultural considerations into care planning. Communication Skills: Strong verbal and written communication for engaging families, facilitating team meetings, and documenting services. Problem-Solving & Critical Thinking: Ability to identify barriers, develop solutions, and adapt plans to meet evolving needs. Organizational Skills: Effective time management and prioritization in a fast-paced, multi-system environment. Technology Proficiency: Competence in electronic health records (EHR), care coordination platforms, and Microsoft Office Suite. Advocacy & Engagement: Skilled in empowering families, promoting voice and choice, and advocating for equitable access to services. Crisis Management: Ability to respond calmly and effectively to urgent situations and connect families to appropriate resources. Qualifications Minimum of Bachelor's degree in social work, counseling, psychology, education, or other human service fields Graduate degree in counseling, clinical psychology, social work, or other human service field preferred Minimum of 21 years of age A valid driver's license, reliable means of transportation, and proof of automobile insurance. Heritage also offers the following with this position: Generous Time Off: Vacation, sick, personal, and holiday leave Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost. Retirement: 401k and Roth Professional Growth: Tuition assistance and continuing education opportunities Loan Forgiveness: Eligible through the National Health Service Corp Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!

Min USD $17.14/Hr. Max USD $26.56/Hr. Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers' eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Qualifications Experience: * One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. Previous experience as a collector is highly desirable. * Other Knowledge/Skills/Abilities: * Experience with Microsoft Office products such as Word and Excel preferred. * Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens. * Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred. * Ability to multi-task while working on multiple responsibilities simultaneously. * Ability to work successful with internal customers and external customers. * Highly-developed critical thinking and problem solving-ability to work through complex situations. * Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices. * Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively. Responsibilities Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources. Reviews and prepares past due accounts for collection. Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt. Assists patients with Financial Assistance applications and bank loans in a timely manner. Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc. Requests and ensures the receipt of all pertinent information and supplemental documentation for the processing of financial assistance applications. Processes applications and monitors status to ensure an expedient decision involving each case, generating approval/denial letters. Responds to all mail inquiries or requests in a timely manner. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Sets up and reviews terms accounts according to policy and procedure. Identifies self pay accounts at time of service, reviews for potential discounts and/or financial assistance and works with patient regarding payment options. Corresponds with collection agencies regarding payments and other situations with accounts including: review and report of bad debt payments, and review and approval of suit authorizations. Receives reviews and prepares accounts for bankruptcy purposes. Monitors estates and files appropriate paper work when needed. Reviews settlement offers and approves as appropriate. Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership. Prepares and monitors monthly contract account. Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensuring proper billing of those accounts. Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts. Processes and track all payroll deduct activity Processes credit card transaction payments on accounts. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Job Description TMG has expanded and has quickly become of the fastest growing and most successful advertising firms in the Springfield Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. WE WANT TO DEVELOP THESE ENTRY LEVEL POSITIONS INTO CAREER OPPORTUNITIES Our firm is currently looking for several entry level and experienced customer service, marketing, and management positions to be filled. We pride our company on providing top notch customer service and we are looking for candidates that will not only excel in the area, but that are ready for success and long term growth within our company. Qualifications We offer Full Time positions and we offer Full Paid One on One Training. We pride our business on the employees that we have and their ability to use excellent customer service to catapult our business to the top. Experience is not necessary but any background in the following is a huge plus: Customer Service Retail Sales Restaurant Marketing Advertising Management Shift Lead or Team Lead Additional Information Compensation: Salary / Bonuses & Commissions / Paid Training - $$$

Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: Provide support to customers, handle inquiries, and provide resolutions. Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. Perform data entry with high efficiency. Maintain professional verbal and written communication. Manage workloads and complete service requests for customers in a timely manner. Requirements: High School Diploma or greater. 3+ years of customer service experience required. Prior call center experience (inbound/outbound) required. Must have great customer service skills. Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC Excellent written and verbal communication skills. Strong data entry skills. Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays including your birthday! 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************

Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Professionals with customer service experience are wanted to fill our Marketing and Entry Level Management positions. We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable & comfortable working in a team environment with a focus on customer satisfaction and professional development. Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty. Entry level sales and marketing representatives will be trained in the following areas: Promotional Sales and Marketing Customer Service Account Coordination Campaign Management Client Relations Management Training Qualifications Job Description/Responsibilities: Contribute to a positive & energetic environment Maintain professional standards in marketing, sales & customer service Customer interaction to promote products & services Participate in daily training sessions & campaign meetings New account acquisition & customer retention Interact with customers daily to review current promotions, provide service quotes and sign on new accounts Conduct credit checks for potential customers Work strategically on a lead-based sale campaign Paperwork & lead disposition as needed Position Benefits Competitive Compensation- Weekly Pay Merit Based Advancement Exciting Bonuses & Incentive Plan Company Events Fun Work Environment Job Requirements 4 year degree preferred Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Ability to perform at a high level in a fast paced environment Reliable transportation is a required! Additional Information All your information will be kept confidential according to EEO guidelines.