Customer service advocate jobs in Tulsa, OK - 430 jobs
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Customer Service Associate
Ace Mart 3.9
Customer service advocate job in Tulsa, OK
Job Title: CustomerService Associate - Help Power the Foodservice Industry
Reports to: Assistant Store Manager / Store Sales Manager
Classification: Hourly / Non-Exempt
Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our CustomerService & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success-and ours.
This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.
What We Offer:
Work-Life Balance: Enjoy Sundays off to rest and recharge.
Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
Paid Time Off: Take the time you need with vacation and sick leave.
Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
Financial Security: Participate in our matching 401k program and plan for the future.
What You Will Do:
Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset-whether in person, by phone, or via email.
Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions-not just products.
Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.
What You Will Need:
A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
Sales Savvy: Confident recommending and selling products that fit customer needs.
Strong Communication: Clear, professional communication in person, by phone, and through email.
Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus-but we'll train the right person.
Join us as a Food Enthusiast & CustomerService Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.
$20k-25k yearly est. 2d ago
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Customer Experience (CX) Representative - Intermountain Region
Airgas, Inc. 4.1
Customer service advocate job in Tulsa, OK
The Customer Experience Representative (CXR) is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as Customer Experience, Representative, CustomerService, Account Manager, Diversity, District Manager, Manufacturing, Retail
$28k-38k yearly est. 2d ago
Customer Service Representative
AEG 4.6
Customer service advocate job in Tulsa, OK
CustomerService Representative - Ascension St. John Sportsplex (FC Tulsa Training Facility) Department: Guest Services / Facility Operations Reports To: Operations Manager Employment Type: Part-Time or Full-Time (Event-Based) About Ascension St. John Sportsplex
Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa's premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.
This is a rare opportunity to combine operational leadership with community impact, joining a dedicated team committed to delivering exceptional service and experiences across Tulsa's leading sports and entertainment destination.
Position Summary:
The CustomerService Representative is the face of Ascension St. John Sportsplex, responsible for providing excellent guest service, assisting with event operations, and ensuring all visitors have a positive and efficient experience. This position supports front desk operations, responds to guest inquiries, manages facility check-ins, and coordinates with event staff to ensure smooth daily operations.
The ideal candidate is personable, organized, and thrives in a fast-paced, sports-driven environment.
Key Responsibilities:
Greet guests, teams, and visitors in a professional and friendly manner.
Serve as the first point of contact for phone calls, emails, and in-person inquiries.
Assist with player, coach, and team check-ins for tournaments, leagues, and facility rentals.
Manage cash and card transactions for entry fees, concessions, or merchandise sales.
Maintain a clean, organized, and welcoming front desk and lobby area.
Provide event and facility information to guests, including schedules and directions.
Support event staff with operational needs such as registration, signage, or setup.
Communicate effectively with management and coworkers to ensure consistent service delivery.
Uphold facility policies and help maintain a safe and enjoyable atmosphere for all participants.
Requirements:
High school diploma or equivalent required; some college coursework preferred.
Previous customerservice, front desk, or hospitality experience preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a busy environment.
Basic computer proficiency and comfort using scheduling or POS systems.
Willingness to work evenings, weekends, and holidays as required by event schedules.
Positive, team-oriented attitude and professional demeanor.
Reliable transportation and punctual attendance are essential.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Do you have prior customerservice, hospitality, or front desk experience?
Have you previously worked in a sports or recreation facility?
Are you comfortable working evenings, weekends, and holidays as required by event operations?
How would you describe your approach to providing excellent customerservice in a fast-paced environment?
$27k-34k yearly est. 2d ago
Customer Service Representative/Route Service Representative
Gateway Services Inc. 4.6
Customer service advocate job in Tulsa, OK
CustomerService Representative/Route Service Representative - Trusted Journey
📍 Tulsa, OK | M-W; F 8:30AM-5PM Sat 7:30AM-4:00PM | FT (40 hrs + overtime as needed)💲 Pay Range: $16.00-$21.00/hr (Based on overall skill and experience)
If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
At Gateway, our CustomerService Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion.
This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity.
What you'll do:
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Safely handle pets in the aftercare process with dignity and care
Manage customer needs and solve problems effectively
Support Gateway's reputation for exceptional service in every interaction
What we're looking for:
Strong relationship-builder with excellent communication skills
Empathetic and respectful, especially toward families and pets in our care
Organized, dependable, and committed to customerservice excellence
Comfortable with driving responsibilities and being active throughout the day
Pet lovers and pet parents are especially well-suited to this role
The CSR role reports to the Care Center Manager.
Duties & Responsibilities
Relationship management:
Serve as the primary point of contact for veterinary clinics on your route.
Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency.
Develop and maintain strong relationships with veterinary clinic staff.
Maintain and support growing account base.
Educate clients on services, answer questions, and address concerns promptly.
Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency.
Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction.
Collect feedback to improve service quality and enhance the overall customer experience.
Service delivery:
Address any service issues proactively and escalate concerns to the appropriate department when necessary.
Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations.
Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time.
Anticipate clinic needs before requested, ensuring the highest level of quality service.
Maintain all proper documentation and tracking for all pets entrusted to you.
Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures.
Assist with administrative tasks related to client accounts, including billing inquiries and service modifications.
Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards.
Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards.
A positive and welcoming attitude is a must.
Product and Service Promotion:
Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents.
Distribute authorized marketing materials to clinics and ensure product information is up to date.
Identify potential sales leads and redirect them to the Business Development Manager for follow-up.
Monitor inventory levels of promotional materials and request replenishments as needed.
Key Performance Indictors
Growing revenue from existing clinics (Same Store Sales Growth).
Expanding services and products within your assigned route (Organic Growth).
Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS).
Minimizing customer complaints and ensuring on-time, exceptional service.
Education, Training & Qualifications
High school diploma or GED required as minimum
Prior experience in customerservice, account management, or sales/route sales is highly desirable.
Proficiency in CRM systems and sales tracking tools.
Ability to work early morning hours, weekends, and holidays as needed.
Basic math and computer skills for order placement and inventory tracking.
Valid driver's license with a clean driving record.
Skills and Abilities
Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided.
Service Excellence: Dedication to delivering exceptional, white-glove customerservice.
Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service.
Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care.
Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills.
Energy and Professionalism: A proactive approach with strong interpersonal skills.
Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery.
Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset.
Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts.
Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided.
Independent Decision-Making: Capable of working autonomously in a fast-paced environment.
Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications.
Physical Capability: Able to safely lift and transport animals of various sizes.
Working conditions
You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care.
Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed.
Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents.
Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations.
Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service.
Frequent heavy lifting in a physically active environment.
Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients.
YOU'LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People First
Exceed Expectations
(HIT) Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
What You'll Get
At Gateway, we believe in rewarding and supporting our people with more than just a paycheck:
Pay range : $16.00-$21.00/hr + overtime eligibility
Employee referral program - bring great people into our family and earn rewards
Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees.
Critical Illness, Accident, and Pet Insurance available as voluntary benefits
401(k) with employer match - we invest in your future
Great Hearts and Minds Program - limited annual subsidy for your dependents' education
Tuition assistance - up to $2,000 for approved education courses
Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
Established Talent Management practices allows our employees to thrive and grow while in our employ
Employee wellness and support programs accessible in an established Employee Assistance Program
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
Sustainability is as important to us as it is to those communities that we serve
Opportunity to do something meaningful with your life - Support others in their time of need.
And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve.
Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
$16-21 hourly Auto-Apply 10d ago
Licensed Insurance Customer Service
Robert Long-State Farm Agency 3.9
Customer service advocate job in Owasso, OK
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed CustomerService Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Owasso, OK. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-33k yearly est. 24d ago
Customer Relations Specialist -Part Time
Community Highered
Customer service advocate job in Tulsa, OK
General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customerservice. Provide front line customerservice by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.
Provide exceptional, friendly, and professional customerservice to internal and external customers
Greet all visitors entering and exiting the building
Answer multi-phone lines, transfer calls, and retrieve and take messages
Support the admissions dept. with forwarding calls, emails, and walk-ins from prospective students
Maintain communication with the maintenance and housekeeping departments
Accept and sign for deliveries; assist with mail-outs as needed
Print school-related documents, prepare materials, reports, and other documents as needed
Answer questions for prospective students (as much as possible) if Admissions is not available
Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
Develop and maintain efficient filing systems as needed
Handle confidential materials relevant to company business
Organize materials and data appropriately in both hard and electronic formats
Sort incoming and outgoing correspondence, distribute received faxes
Maintain front desk supplies and place orders as needed
Produce high-quality communications, oral and written
Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information
Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College
Report all complaints to the supervisor or Campus Director
Complete incident/accident/compliant forms when needed for HR
Resolve customer issues and requests in an efficient and quick manner
Develop strategies and carry out routine office duties to achieve efficiency and effectiveness
Participate in a minimum of two professional developments per year
Other duties as assigned
Qualifications
Minimum Requirements: High School Diploma or equivalent required, Associates degree from an accredited institution preferred. A minimum of two years of customerservice experience required, with front desk/administrative experience preferred. Must have a professional attitude, professional appearance, exceptional customerservice skills, and strong communication skills. Computer literacy required with advanced proficiency with using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel), and ability to quickly learn other basic campus management software.
General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customerservice. Provide front line customerservice by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.
$26k-37k yearly est. 3d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Customer service advocate job in Broken Arrow, OK
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerService Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerService Representative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES :
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS :
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
R10081393 CX Customer Experience (Accounts Receivable) Representative (Open)
We are looking for you!
This role is a hybrid role in Tulsa, OK
Quentin Chavis Jr. / *************************** / ************
The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division's collection goals, while providing quality customerservice.
Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communications, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.
Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
Escalate significant matters to Accounts Receivable Supervisor and up.
Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Review/release/escalate sales on a routine basis throughout the work day.
Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.
Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Identify errors and discrepancies on customers' accounts. Create, investigate, and resolve disputes from beginning to end.
General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing
Utilize customerservice skills at all times to ensure collections efforts do not impair customer relationships.
________________________Are you a MATCH?
Required Qualifications:
High School Diploma/GED required
Prior experience in credit & collections, accounts receivable, finance and/or related field
Proficient in Google suite applications and Microsoft Office (Word, Excel)
A strong “customerservice” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strive to understand customer's needs, both internal and external.
Preferred Qualifications:
Associate's degree in Business, Accounting or related-field preferred
Prior experience with SAP or an ERP system is highly preferred
Bilingual (Spanish) a plus, but not required.
________________________
Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice
$31k-48k yearly est. Auto-Apply 32d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advocate job in Tulsa, OK
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$25k-30k yearly est. 4d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service advocate job in Tulsa, OK
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Tulsa area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$31k-43k yearly est. 60d+ ago
Customer Care Specialist or Inside Sales Representative
Major Mobility LLC
Customer service advocate job in Tulsa, OK
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Free uniforms
Home office stipend
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Competitive Compensation
Flexible and Challenging Work Environment
Career Advancement Opportunities
Training and Certification Support
Remote work optional on some days.
Job Summary
101Mobility is accepting applications for Customer Care Manager to join our team! As a CCM, you will provide service and support to our customers by answering calls and providing guidance in selecting and scheduling the service and installation of mobility products and equipment. Our product line consists of Ramps, Stairlifts, Vehicle Lifts, Platform Lifts, Elevators and other items intended to increase mobility options for our customers. This is not a SALES position. We provide support to select a product the end user is already calling for.
CORE FUNCTIONS:
Converts phone calls and forms leads to schedule consultations
Scheduling field installations
Process invoices and customer payments
Making outbound calls to potential customers upon receipt of web and form leads
Gains commitment from customers to schedule inhome consultations
Assist with tracking and ordering inventory
Run reports essential to business operations
Expedite the resolution of customer problems and complaints
Maintain customer files in an organized and confidential manner
Utilize the proprietary operating system to document all customer interactions
QUALIFICATIONS:
Must possess 2+ years experience in Customer Relations or Installations scheduling.
Demonstrated aptitude for problemsolving;
Ability to determine solutions for customers
Must be resultsorientated
Able to work both independently and within a team environment
Must possess excellent verbal and written communication skills
Proficiency in using Microsoft Office Suite applications
Must be detail oriented and have excellent organizational skills
Manage multiple priorities seamlessly
Stellar time management skills
Strong customerservice focus
$26k-32k yearly est. 6d ago
Winner's Circle - Customer Service
Daveandbusters
Customer service advocate job in Tulsa, OK
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $11.75 per hour
Salary Range:
7.25
-
11.75
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-11.8 hourly Auto-Apply 60d+ ago
Customer Service Representative
United Warehouse Company 2.4
Customer service advocate job in Tulsa, OK
The United Warehouse Company has been in business since 1915 providing customers with secure warehousing, transportation and distribution services, 3PL and contract packaging services. We operate well over a million square feet of ultra-modern warehousing and distribution facilities in multiple states throughout the Midwest. We offer temperature controlled storage, sanitary and food grade environments, secure outdoor storage, and an experienced team of contract packaging professionals to help you fill customer orders or complete packaging projects.
Job Description
United Warehouse Company is seeking a qualified
CustomerService Representative
to join our growing team!
As a CustomerService Representative, you will be the first point-of- contact to our customers - you will be the expert on your account(s). You'll need to be a great communicator, a brand ambassador and have a strong desire to possess the know-how to get the job done. You will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.
The person for this position should be particularly well organized and detail oriented. If you are independent, accountable, intelligent, detail-oriented and have a great attitude, we'd like to talk to you! The hours for this position are 1st shift, however, must be available outside of regular hours to assist drivers, warehouse operators, and customers with issues or changes in scheduling.
This position is full-time, first shift - overtime and weekends are required, depending on customer need.
RESPONSIBILITIES
Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks - the pace is fast and you'll rarely be doing one thing at a time.
Embrace new challenges every day. Being adaptable and flexible are critical!
Follow up on items…and follow up…and follow up again!
Embrace your mistakes! You'll inevitably make a few.
Help identify what we have missed.
Help us build a stronger company - every day.
Qualifications
REQUIRED SKILLS AND EXPERIENCE
Have 1-3 years of relevant communications based experience.
Have an understanding of the value of teamwork and how teams work.
Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
Complete and maintain customer account-specific records with auditor like accuracy.
Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.
HOW TO APPLY
Click on the “I'm Interested” button below to submit your resume or visit our website at *********************** and click on the "Careers" tab to complete an applicaiton online.
Additional Information
All your information will be kept confidential according to EEO guidelines. Drug/Alcohol testing compliant with applicable statutes. For reasonable accommodation of disability during the hiring process call **************.
$24k-32k yearly est. 3d ago
Food Prep/Customer Service - DELCO
Dough Boys HR, LLC
Customer service advocate job in Muskogee, OK
Mr Gatti's looking for cheerful, upbeat people who love to work and provide quality results. Guest Service Team Members: Our Guest Service Team Members are the front line of contact with our guests each and every day. They provide the charm and service that makes us special. Regular interaction with the public and the opportunity to 'Make Their Day' with the way you treat them.
Our Guest Service Team Members focus on the guest. Their primary role in the restaurant is interacting with guests. They must be able to learn the Production part of our business, but they will always be 'guest first.'
Food Production Team Member
Our Food Production Team Members are the heart of our business. We are a pizza joint, and without them, we wouldn't have any food to sell or the cleanliness every guest looks for in a restaurant.
Our Food Production Team Members focus on the food and operations of the restaurant. They need to be able to interact with our guests and provide positive interaction, but they will be 'food first'.
Entry Level - No Experience necessary
Reliable Transportation to from Work
Preferred Age 18+
Minimum Age 16
$23k-33k yearly est. 60d+ ago
Operations Staff | Part-Time | BOK Center
Oakview Group 3.9
Customer service advocate job in Tulsa, OK
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Perform the setup and changeover of the arena on an event-to-event basis in order to ensure complete adherence to the event schedule as-well-as tenant contractual specifications and requirements. Also, assist with cleaning of the arena to help maintain the cleanliness of the building. Under general supervision, performs work as needed to clean, maintain and prepare for events at the facility. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion. Overnight hours can be expected on occasion.
This role pays an hourly rate $12.00 to $15.00.
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until April 17, 2026.
About the Venue
The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues.
Responsibilities
* Participate in all aspects of the conversion process in preparation for events.
* Duties may include setting up and tearing down flooring, portable chairs, operable wall, barricades, staging, tables, other furnishings and equipment.
* Perform varies duties to ensure the day-to-day operations of the facility are met. These include, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
* Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing.
* Perform repairs and maintenance tasks such as painting, patching, re-lamping, replacing ceiling tile, replacing filters, etc.
* Assist building engineers and subcontractors in construction, repair and maintenance of the building.
* Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to supervisor.
* Work extended and/or irregular hours including nights, weekends and holidays, as needed.
* Perform other duties as required.
Qualifications
* Must be 18 years or older at the time of application
* Exhibit willingness to work a flexible schedule consisting of nights and weekends. Shifts regularly occur overnight.
* Work effectively in a heavily team-based environment
* Be reliable, honest, dependable, and punctual
* Regularly lift and carry equipment and supplies weighing up to 50 pounds
* Possess knowledge of basic hand tools and their uses
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$12-15 hourly Auto-Apply 7d ago
Proof reader
Global Channel Management
Customer service advocate job in Tulsa, OK
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Freelance Proofreader must handle pressure well and be able to work occasional overtime when needed
Freelance Proofreader needs;
Attention to detail (crucial to this position)
Computer skill, proficient with Excel, Adobe Acrobat and other software programs
Excellent oral and written communication skills
Strong organizational skills
Honors high school or college-level grammar and composition courses required; degree in English desired
Knowledge of AP Style writing format desired
Superior written communication skills, including punctuation, grammar and spelling.
Detail-oriented with advanced comprehension skills
Proven time management skills
Must handle pressure well and be able to work occasional overtime when needed
Freelance Proofreader duties include:
Provides administrative assistance for M&E Technical Operations personnel, including but not limited to:
maintaining various databases
performing archival functions for airline revisions
generating activity reports
compiling data for the departmental self-audit program
compiling required documents for aircraft sale/lease returns
routing of technical data change requests to appropriate Technical Editor for authoring
Additional Information
$16/HR
9 months
$16 hourly 3d ago
Customer Service Technician - National Accoun
Rae Corporation
Customer service advocate job in Pryor Creek, OK
Why Join our Refrigeration Team: As a CustomerService Technician - National Accounts at RAE Corporation, you'll be at the forefront of providing top-tier technical support and service to our valued customers. This role offers a dynamic work environment where no two days are the same-you'll have the opportunity to troubleshoot, install, and maintain cutting-edge HVAC and refrigeration equipment at various locations. With a balance of hands-on technical work and customer interaction, you'll play a crucial role in ensuring our products perform at the highest level. At RAE Corporation, we invest in our employees by providing ongoing training, career growth opportunities, and a supportive team environment. We offer competitive pay, excellent benefits, and the chance to work with industry-leading technology. If you're looking for a challenging and rewarding career where your skills make a real impact, join us as a National Accounts Field Service Technician and be part of a company that values expertise, innovation, and customer satisfaction.
Job Title: CustomerService Technician - National Accounts
Location: RAE Corporation Pryor, Oklahoma
Position Type: Full-time
About Us: RAE Corporation is a leading provider of innovative HVAC solutions, dedicated to delivering unparalleled quality and customer satisfaction. Our company values a culture of continuous improvement, collaboration, and employee empowerment. We are committed to fostering a positive work environment where every team member feels valued, heard, and supported.
Role Overview: The CustomerService Technician - National Accounts is responsible for the on-site startup and service of our National Account products and services. This includes providing technical support via phone or email to assist customers in troubleshooting equipment in the field.
Note: Candidates must be at least 21 years of age to be eligible for this position. A valid U.S. Passport or Real ID-compliant driver's license is also required.
Key Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
1. Field Service & Technical Support
• Troubleshoot equipment by observing operation, using precision gauges and testing instruments.
• Diagnose and resolve technical issues via phone or email using schematics, testing documentation, and other available resources.
• Provide warranty data and guidelines to customers.
• Follow service department procedures for warranty claims, troubleshooting, and documentation.
• Maintain accurate records of repairs, replacements, and causes of malfunctions.
• Provide clear, accurate, and timely communication to customers regarding field issues.
2. Equipment Maintenance & Installation
• Test lines, components, and connections for leaks.
• Dismantle and repair malfunctioning systems using electrical, mechanical, and pneumatic testing equipment.
• Adjust or replace worn or defective mechanisms and parts, and reassemble systems.
• Read blueprints to determine the location, size, and type of components needed for refrigeration systems.
• Install wiring, expansion, and control valves, using tools such as acetylene torches and wrenches.
• Mount compressors, condensers, and other components using hand tools and welding equipment.
• Perform mechanical overhauls and refrigerant reclaiming.
• Fabricate and assemble structural components using hand tools, power tools, and welding equipment.
• Cut, bend, thread, and connect pipes to functional components.
• Adjust valves and charge systems with the proper refrigerant type.
• Insulate system shells and cabinets as required.
3. CustomerService & Communication
• Travel to job sites, assess conditions, and provide recommendations for corrective actions.
• Resolve product or service issues by identifying the root cause, determining solutions, and implementing corrective actions.
• Communicate with customers, contractors, engineering, and service teams to resolve field issues effectively.
• Provide service and start-up information by answering questions critical to equipment performance.
4. Compliance & Safety
• Maintain a safe and clean working environment by following procedures, rules, and regulations.
• Attend work as outlined in the Employee Handbook or as specified by the supervisor.
• Complete additional tasks as directed by the supervisor.
• Comply with government regulations, company policies, and procedures.
Desired Qualifications
Education & Experience
• Associate's Degree (two-year college or technical school) or equivalent job experience.
• Minimum three years of experience in a related field.
Skills
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
• Self-motivated with strong multitasking abilities.
• Effective oral and written communication skills.
• Ability to read a tape measure down to 1/16 of an inch.
Certificates, Licenses, or Training
• Must be at least 21 years old and able to obtain a REAL I.D. or passport
• Valid driver's license (required).
• EPA Certification (preferred).
• Mechanical Journeyman or NATE Certification (preferred).
Interaction with Others: The CustomerService Technician - National Accounts reports to the Service Supervisor. This role requires constant communication with internal departments (Service, Production, etc.) and external customers. The ability to work collaboratively with all RAE team members is essential.
Working Environment
• 50% of work is performed in a manufacturing environment with exposure to moving mechanical parts and vehicles.
• 50% of work involves travel to job sites for on-site equipment startup and service.
• Work settings vary and may include indoor/outdoor environments, extreme temperatures, and different locations.
Benefits:
- Health insurance
- Retirement savings plan
- Paid time off
- Professional development opportunities
Physical Demands
Lift/Carry
Stand F
Walk F
Sit F
Handling / Fingering F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl O
Squat or Kneel F
Bend O
Twist O
10 lbs. or less F
11-20 lbs. F
21-50 lbs. F
51-100 lbs. F
Over 100 lbs. O
Push/Pull
12 lbs. or less F
13-25 lbs. F
26-40 lbs. F
41-100 lbs. O
+100 lbs. O
N (Not Applicable) Activity does not apply to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements: Auditory capabilities, visual & speech capabilities
The Company has reviewed this to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
RAE Corporation is an Equal Opportunity Employer
EEO/AA M/F/V/D
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a CX Customer Experience (Acco Customer Experience, Accounts Receivable, Representative, Account Manager, CustomerService, District Manager, Manufacturing, Retail
$28k-38k yearly est. 2d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Customer service advocate job in Broken Arrow, OK
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerService Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerService Representative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. Auto-Apply 57d ago
Proof reader
Global Channel Management
Customer service advocate job in Tulsa, OK
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Freelance Proofreader must handle pressure well and be able to work occasional overtime when needed
Freelance Proofreader needs;
Attention to detail (crucial to this position)
Computer skill, proficient with Excel, Adobe Acrobat and other software programs
Excellent oral and written communication skills
Strong organizational skills
Honors high school or college-level grammar and composition courses required; degree in English desired
Knowledge of AP Style writing format desired
Superior written communication skills, including punctuation, grammar and spelling.
Detail-oriented with advanced comprehension skills
Proven time management skills
Must handle pressure well and be able to work occasional overtime when needed
Freelance Proofreader duties include:
Provides administrative assistance for M&E Technical Operations personnel, including but not limited to:
maintaining various databases
performing archival functions for airline revisions
generating activity reports
compiling data for the departmental self-audit program
compiling required documents for aircraft sale/lease returns
routing of technical data change requests to appropriate Technical Editor for authoring
Additional Information
$16/HR
9 months
How much does a customer service advocate earn in Tulsa, OK?
The average customer service advocate in Tulsa, OK earns between $24,000 and $34,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Tulsa, OK