Guest Service Associate/Cashier
Customer service advocate job in Weathersfield, VT
Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks.
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
:
Greet guests and provide an enjoyable shopping experience for everyone.
Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
Operate the point of sale pursuant to corporate standards; maintain proper cash, lottery, tobacco levels.
Complete all store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Replenish products and supplies ensuring in-stock conditions at all times.
Communicate with store management regarding guest requests and vendor-related concerns.
Check in external and internal vendors per established guidelines.
Conducts gas tank inventory and merchandising projects assigned by management.
Complete other tasks as assigned by management.
Additional Job Description:
Must be available to work flexible hours that may include day, nights, weekends, and or holidays.
Ability to perform basic computer functions.
Must have reliable transportation.
Ability to work in intermittent temperatures, i.e., outside, cooler, etc.,
Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Perform duties of the job in a timely manner.
You have the ability to count, read and write accurately to complete required paperwork.
Support GSA new hire employee's onboarding and training
N/A
Pay Range:
$14.99 - $18.20
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead - We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process (old GPS of the Interview Process)
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK.
*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Support Representative
Customer service advocate job in Vermont
Remote - US Resident Only
We want a customer-oriented, self-starter for a Customer Support Representative. Being the initial impression you create in your role, you will be the go-to person for customers using phone, email, and live chat. You will ensure that every interaction with clients is pleasant, quick, and successful while you respond to queries, solve issues, and offer ideas to enhance the total customer experience.
Main responsibilities are:
Using live chat, email, and phone, kindly, precisely, and fast answer customer questions.
Maintaining a great degree of professionalism, respond professionally to client questions, difficulties, and concerns.
Give consumers choices and answers to meet their requirements and satisfy them.
Always be knowledgeable about the goods, services, and policies of the firm so you may provide them the most accurate and modern information.
Handle consumer orders, exchanges, refunds, and returns following all business policies.
Record all contacts, transactions, and customer-related problems completely; ensure you follow up as necessary.
Help inside teams to promptly address consumer issues.
Emphasize maximizing customer happiness and decreasing resolution times as you either meet or exceed all performance targets, both team-based and personal.
Stay informed about company initiatives to improve new features, customer service, and product modifications.
Critical Needs:
Ideally in a high-stress environment, have progressed from customer service or support roles.
Excellent written and spoken communication skills; always presents professionalism and empathy.
strong in problem analysis and client practical solution development.
In a hectic company, one must be able to set priorities and manage several tasks.
I have background with CRM systems and customer service tools.
For this job, one must be optimistic and driven for professional growth.
Our Offers:
a friendly workplace that values your individual efforts and promotes group projects.
chance to grow professionally.
To increase your degree of competency, get constant education and thorough training.
competitive compensation and benefits package.
Connectionworks Peer Support Advocate - Adult Services - Brattleboro
Customer service advocate job in Brattleboro, VT
is between $22-24 per hour.
This is a direct service position that focuses on providing in-person, individual and group harm reduction service in the form of individual peer support and community outreach. This position is grant funded until the end of August 2026.
Principal Responsibilities and Duties:
Providing peer-based direct service support based on Intentional Peer Support (training will be provided)
Connect program participants to additional resources and/or services, as needed and wanted by the program participant themselves
Advocating with or on the behalf of program participants regarding their basic life needs, as well as their healthcare, safety and/or equity needs
Creatively develop harm reduction direct services to create better access to evidence-based and promising practices, resources, harm reduction education and supplies in the residential setting and in the broader community.
Coordinating harm reduction initiatives within residential settings including and not limited to, peer-to-peer harm reduction education and/or peer-based support groups.
Assist in mobile outreach efforts in conjunction with partner organizations to provide peer support, recovery coaching, and referrals to services.
Participate in data collection and documentation as needed
Key Knowledge, Skills and Abilities to successfully perform this job:
Personal history with harm reduction, providing harm reduction direct service work and/or experience with harm reduction as a philosophy
Providing direct service to people who've historically experienced oppression, marginalization and discrimination
The stages of change as it relates to substance use
Working in an environment that requires good time management and organizational skills
Virtual meeting spaces including Zoom and Microsoft Teams
Facilitating difficult and constructive conversations
Being part of a creative and multi-cultural team, with diverse backgrounds
Social grassroots organizing, social justice, recovery community, social work, non-profits, public health or other related fields
Relationships:
The Connectionworks Peer Support Advocate will report directly to and be supervised by the Peer Support Manager and will attend weekly HCRS peer support meetings. The Connectionworks Peer Support Advocate will work closely with and is accountable to the Connectionworks Project Director for Connectionworks operations.
Qualification Statements
Minimum:
Personal lived experience with substance use and/or addiction
Experience working with individuals in active substance use
High school diploma or GED
Preferred:
Personal lived experience with opioid addiction and/or homelessness
Familiarity with local resources
Training in Intentional Peer Support (IPS), restorative/transformative justice, de-escalation, group facilitation, harm reduction, or other related areas
Familiarity and experience with the psychiatric survivor, mad pride, neurodivergent, harm reduction, transformative justice, and/or disability justice movements
Working Conditions and Additional Information:
This position involves a high level of autonomy and time spent in the Brattleboro community. The position involves frequent contact with people who are actively using drugs and living in very difficult circumstances. Local travel within Brattleboro is frequently required (several stops per day).
Customer Support Representative
Customer service advocate job in South Burlington, VT
The Consumer Support Representatitve will provide on going support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consutlants, customers, and leadership. Flexible to support changing priorities and needs.
About Us
At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them.We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact.
In this role you will
Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.
Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.
Coordinate and supply necessary documentation within online reporting trackers as needed.
Utilize internal systems to access and research customer accounts and history.
Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
Determine credits or charges for services rendered and collect payments or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
May review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
What we would like to see from you
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Required Education and Experience
High School diploma or equivalent required.
Preferred Education and Experience
Proficiency in Excel highly preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
Clerical - Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology.
English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Coordination - Adjusting actions in relation to others' actions.
Time Management - Managing one's own time.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
Dealing with Multiple Personality Types- Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals.
Abilities
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Classification, Compensation & Benefits
The classification is Non-Exempt.Your pay will be based on your skills and experience $20-$25 (
hourly + commission
) - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Customer Service Representative
Customer service advocate job in Vermont
Tired of always feeling like a number?
Ever wanted to work with a leadership team that has your back?
Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity?
If you do, give Lloyd's a chance to show you why we are different, and quite simply, better than any other place to work.
Let's face it, our industry is a grind. Sometimes the days are too short. Sometimes the days are too long. But at the end of every day we believe that if you are supported and valued you will always be ready to come back to work tomorrow.
We are looking for rock solid Customer service representatives (CSR's) to join our growing team. We offer competitive pay, generous time off, un-matched support, a family atmosphere, and more fun than you can have anywhere else.
If you are awesome, and want to work for an awesome company, apply now!
Perks & Benefits
Retirement-3% company match
PTO, Vacation & Sick Pay
0-2 years 1 week PTO/Vacation and 40hrs sick pay.
3-5 years 2 weeks PTO/Vacation 1 week sick pay
5+ years 3 weeks PTO/Vacation and 1 week sick pay
Paid holidays after 3 months of employment including New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas
Your birthday off paid!
Full company workers compensation insurance protection
Company breakfast 2x a week
Free drinks
Spiffs/Bonus pay on top of hourly pay
Company provided uniforms and shoe covers
Weekly payroll
Incentive and training trips
Rewards & contests
Company provided tech including ipad & iphone
Company paid haircuts for technicians
Paid training, classes, tuition and books with a 2 year payback agreement.
Health insurance, company pays 90%
Dental & Vision insurance
Life insurance
Accident insurance
Company paid long & short term disability
Free Golfing at Woodbury Golf Course under our membership.
Job Description
We are seeking motivated and reliable Customer service representatives to join our team. In this role you will be the first point of contact for our customers. You will be responsible for providing support, resolving issues and ensuring a positive customer experience. The ideal candidates are great communicators who thrive in a fast paced environment and are committed to delivering exceptional customer service.
Qualifications:
You are excited about making a difference in people's lives every day.
You have strong customer service and communication skills.
You demonstrate an excellent work ethic.
You work well with a team (team player).
You are well groomed and maintain a neat & professional appearance.
Minimum education: High School Diploma or GED.
Experience needed: 1-2 years of call center experience (preferred, not required) or other previous customer service experience.
Must be computer literate, have the ability to navigate through software applications (i.e., MS Outlook, Excel & Word).
Previous experience working with business management software tools preferred.
Ability to effectively handle multiple tasks in a fast-paced environment.
Strong attention to detail and ability to work well under pressure.
Responsibilities
Strong commitment to world-class customer service.
Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
Provide superior oral/written communication and ability to convey information clearly and effectively.
Ability to work well and quickly under pressure.
A knack for effective time management, organization, and prioritizing.
Execute strong decision-making, change management, and negotiation skills.
Ensures proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
Participation in rotational after-hours call taking, remotely (1-2 weeks per month for Club Membership emergency requests).
Build solid productive relationships with team members and customers.
Provide timely feedback to management on any issues or needs.
Hourly pay range $17.00 - $22.00
Work location: In person. Must reliably commute to Montpelier, VT 05602.
Auto-ApplyCHT Care Coordinator
Customer service advocate job in Morrisville, VT
JOB SUMMARY: As a member of the Community Health Team, the Dietitian Care Coordinator works with patients to identify their health goals and together with their practitioners create a care plan that will support them in achieving their goals. The Dietitian Care Coordinator provides healthy lifestyle counseling
,
medical nutrition therapy for chronic conditions, and/or short-term case management for high-risk, socially and medically complex patients. This role helps identify and manage unmet needs of the patients to ensure appropriate resources are in place to improve health outcomes.
FUNCTIONS and RESPONSIBILITIES
FUNCTIONS and RESPONSIBILITIES
Provides patient and family education and support in removing barriers to achieve wellness and management of chronic conditions, provides patients/families with educational materials for self-management that are both paper and web-based.
Will perform duties within scope of practice per license and follow standards of practice as outlined by, but not exclusive to:
The Commission on Dietetic Registration for Registered Dietitians.
The American Association of Diabetes Educators and the National Certification Board for Diabetes Educators for diabetes educators.
Will keep up to date on the current standards and best practice recommendations as outlined by the respective governing board.
Coordinates patient care with members of the integrated health care team.
May use reports or reporting systems to identify high-risk patient populations.
Collaborates with cross-departmental teams and/or members of partner agencies to develop care plans.
Actively participate in multiorganizational care teams and case reviews to provide patients with wrap-around care coordination through diverse community resources.
Be a clinical resource to non-clinical members of the care team.
May use electronic communication to communicate about patient needs with members of the CHT and other appropriate agencies following all organization and HIPAA policies and procedures to improve care coordination.
Will use a patient-centered approach, including motivational interviewing, on developing care plan.
Provides care coordination for medically and socially complex patients.
Meets with patients to assess and identify any unmet health needs.
Connects patients to community supports.
Works closely with health care practitioner to develop plan of care.
Assure that the patient and all appropriate team members are engaged in the implementation of agreed upon plan(s), and that each understands the responsibilities for his/her part of the plan.
Follows up with patients through face-to-face, telephone and/or portal contacts in order to facilitate support to achieve self-management goals.
Participates in required departmental activities
Attends mandatory staff meetings and committee meetings as deemed appropriate by Director of Community Health Integration.
Completes work assigned accurately and in timely manner.
Demonstrates collegiality and commitment relevant to the mission of Lamoille Health Partners and the CHT.
Maintains absolute confidentiality of all patients' records, medical treatments, and diagnoses, and abide by all LHP policies and procedures.
Completes documentation and data tracking as relates to duties.
Assists in training new team members in areas of expertise including care coordination models and tools and proper documentation practices.
Contributes knowledge and skills to team projects.
Participate in quality initiatives and workflow development as designated by the Director of Community Health Integration in collaboration with the Director of Quality.
Participates in Patient Centered Medical Home (PCMH) accreditation process.
Works closely with all staff members to perform rapid-cycle testing of initiatives in the form of Plan-Do-Study-Act (PDSA) model and other quality projects.
Population health strategy development and implementation.
Develop and implement care conferencing and team-based care structures.
Advise on other clinical and care management workflows.
Serve as a Superuser as needed and other duties as assigned.
Communicates regularly with Practitioners, nursing staff, and Practice or CHT members to prioritize care coordination needs of the patient population.
Completes all Electronic Medical Record (EMR) and other documentation as required---daily, weekly, and monthly.
Has a working knowledge of clinical systems.
Uses clinical information to identify areas for improvement.
Assists in monitoring office processes to identify areas for improvement; recommends areas for improvement to the leadership/patient care team, and assists in treatment planning for patients.
QUALIFICATIONS
Education
Nutritionist and/ or Diabetes Educator
Experience
At least two years of experience as a dietitian providing nutrition education, ideally in a healthcare setting
Knowledge and Ability
Must maintain a high level of confidentiality
Strong computer and organizational skills are essential, as well as the ability to multitask, respond to shifting priorities, and to work well under pressure while meeting all required deadlines.
Ability to work independently while demonstrating the skill to work positively within the framework of a team.
Auto-ApplyCustomer Service Representative
Customer service advocate job in South Burlington, VT
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
Determine customer needs, explain and sell products and services
Participate in branch prospecting efforts
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
May provide back up to the teller line as needed
Ability to understand directions and adhere to established policy and procedures
Able to remain focused
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Requirements:
High School Diploma or GED
Internal product and services knowledge
Accurate and proficient math skills
Professional and friendly interpersonal communications skills
Proficient computer skills
Clear thinking and ability to stay focused
Thorough knowledge of bank products and services
Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Two (2) years of bank and/or customer service normally required
All applicants must be 18 years of age or older
Customer Support Representative
Customer service advocate job in Middlebury, VT
Full-time Description
Are you looking for a job with consistent daytime hours, career advancement opportunities, and competitive benefits with an employer who makes a positive impact on our local communities?
If so, National Bank of Middlebury could be the right fit for you! We are seeking team-oriented individuals who have a desire to provide exceptional service through our call center in our Seymour Street Middlebury office.
The kind of work you will do:
provide customer service by phone with a smile
assist customers with account, debit card, and digital banking questions
help solve customer problems by listening and making appropriate suggestions
forward calls or emails to appropriate departments
What we provide to our staff:
opportunities to learn new skills and advance your career
opportunities to serve your community through volunteer hours
competitive benefits including paid federal holidays, paid time off provided up front annually, medical, dental and vision insurance, 401k plan with employer match, on-demand pay to claim a portion of your paycheck before payday, and more!
Necessary skills and abilities:
strong interpersonal and communication skills
ability to ask effective questions and provide potential solutions to a problem
time management and prioritization skills
relationship building skills
ability to remain calm and focused under stress or time constraints
Pay rate begins at $22.74 per hour with the opportunity to earn up to $26.11 with additional training
Approximately 37.5 hours per week
Monday - Friday 9:00 am - 5:00 pm (1/2-hour lunch breaks daily)
Rotating Saturdays (approximately once per month, 8:30am-12:30pm, automatic 1.5x pay for these shifts)
National Bank of Middlebury is an Equal Opportunity Employer and is committed to non-discriminatory employment practices
Salary Description starting pay $22.74 / hour
Customer Service Advisor - Migrant Help
Customer service advocate job in Burlington, VT
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Athletic Health Services Specialist
Customer service advocate job in South Burlington, VT
Job DescriptionJob Title: Athletic Health Services Specialist. Hours: Full-time; Tuesday-Saturday, between 6:00 a.m. - 5:00 p.m The Athletic Health Services Specialist will support fighter pilots by providing preventative care, injury reduction, and physical conditioning. This dual-role position combines athletic training and strength & conditioning, focusing on musculoskeletal health and personalized fitness plans.Key Responsibilities:
Strength Training: Providing strength training programs tailored to the needs of fighter pilots to prevent and reduce injuries.
Athletic Trainer Services: Offering athletic training to treat, prevent, and manage injuries related to high G-forces experienced during flight.
Pre-habilitative Fitness Services: Implementing fitness services aimed at preparing pilots physically for the demands of flying.
Individualized Training Plans (ITP): Developing and updating personalized training plans based on evaluations of clients' physical conditions.
Pre and Post Flight Services: Conducting athletic trainer-assisted services before and after flights to prepare clients and provide preventive maintenance.
Healthy Lifestyle Education: Providing education on nutrition, sleep hygiene, and stress management to promote overall health.
Reporting: Delivering periodic reports on client evaluations, program effectiveness, and trends in musculoskeletal discomfort.
Qualifications:
Athletic Trainer:
Must be a current licensed Athletic Trainer in the state of Vermont or have the ability to obtain licensure prior to the start of services.
Strength and Conditioning Specialist (SCS):
Must possess and maintain current certifications:
Certified Strength and Conditioning Specialist (CSCS).
Performance Enhancement Specialist (PES).
Strength and Conditioning Coach Certified (SCCC) or Master Strength and Conditioning Coach (MSCC).
Strength and Conditioning Certification (SCC) or equivalent.
Emergency Medical Training: must have current certification in basic Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) training.
Additional Qualifications: must demonstrate internal training and education plans to ensure staff are qualified to focus on neck and back injury treatment and prevention beyond industry standard practices. Valid U.S. driver's license and ability to travel locally for inspections.
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Cashier/Store CSR
Customer service advocate job in Williston, VT
Job Description
???? Now Hiring! Part-Time Cashier - Sandri Williston Store ????
???? Pay: $17.50 - $18.00/hour (based on experience) ???? Schedule: Part-Time - Weekend availability required
Looking for a part-time job where you can stay active, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandri's Williston store! We're hiring a Cashier/Customer Service Associate who enjoys working with the public and thrives in a fast-paced environment.
???? Who We Are:
Sandri Energy is a family-owned company based in Greenfield, Massachusetts, with convenience store locations throughout Vermont, New Hampshire, and Massachusetts. We pride ourselves on maintaining clean, safe, and friendly stores-and treating our employees with respect and appreciation.
???? What You'll Be Doing:
Greet customers with a smile and provide excellent service
Accurately process transactions and handle cash, cards, and lottery sales
Check IDs for alcohol and tobacco purchases
Clean and maintain the store (floors, restrooms, counters, and exterior)
Restock shelves and coolers, rotate inventory, and assist with deliveries
Follow safety and store security procedures
Assist with coffee or light food prep, depending on store needs
???? Physical Requirements:
Stand and walk throughout your shift
Regularly lift and carry up to 20 lbs, and occasionally up to 40 lbs
Reach, bend, kneel, and climb ladders or step stools
Work briefly in coolers/freezers while restocking
Use cleaning tools and supplies
???? Who We're Looking For:
Dependable and punctual with weekend availability
Friendly, helpful, and customer-service focused
Accurate with transactions and detail-oriented
Comfortable working independently and as part of a team
Prior retail or cashier experience is a plus but not required
???? Why Work at Sandri?
???? Uniforms Provided
???? Competitive Pay: $17.50-$18.00/hour (based on experience)
???? Part-Time Benefits: Paid sick leave and 401(k) with company match
???? Advancement Opportunities - We promote from within!
???? How to Apply:
Interested applicants may apply online or fill out an application in person at the store, located at 2939 St. George Road, Williston, VT 05495.
Customer Service Representative
Customer service advocate job in Morristown, VT
About us:
At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose - and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.
As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of support-from local team leaders, veterinary experts, and a dedicated Support Center that's here to help.
Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.
Job Summary:
As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
Key Responsibilities:
Client Communication & Scheduling:
· Answer calls and emails promptly with professional, friendly service
· Schedule appointments based on client needs and veterinarian availability, including forward booking
· Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
· Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
Client Relations & Service:
· Greet clients warmly and ensure a positive experience throughout their visit
· Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
· Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
· Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Managing Patient Information & Technology:
· Update client and patient records in our practice management system with accuracy and efficiency
· Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
· Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
· Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
· Help maintain a clean, organized reception area and assist with daily practice operations as needed
· Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store
Qualifications:
· High school diploma or equivalent work experience required
· Excellent communication skills and a strong desire to provide compassionate, client-focused service
· Prior customer service experience, preferably in a veterinary or healthcare setting
· Basic proficiency with technology, including scheduling software and online communication platforms
· Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
Compensation: $18- $20 depending on experience
Working Conditions:
· Must be able to work in a fast-paced, dynamic environment.
· Occasional lifting up to 40 pounds independently and physical tasks may be required
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Auto-ApplyCustomer Service Representative
Customer service advocate job in South Burlington, VT
Benefits:
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $20.00 - $24.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyVirtual Customer Service Professional
Customer service advocate job in Montpelier, VT
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
Call Center Specialist
Customer service advocate job in Springfield, VT
CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting individuals, families, and caregivers when the need it most!
Are you someone who thrives in a busy call center environment and loves helping people?
Do you have strong phone skills and a caring nature?
Make a Difference Every Day!
Proudly named one of the 2025 VT Best Places to Work
What You'll Do • Answer and manage incoming calls and walk-ins with patience, empathy, and professionalism • Help callers navigate services, benefits, and resources-providing accurate information and referrals • Assist with applications such as 3SquaresVT and Medicare drug plan comparisons • Complete quick assessments and connect callers with the right supports • Work closely with a compassionate, supportive team (we cover the HelpLine together - no one goes it alone!) • Accurately document calls in our database for follow-up and reporting What We're Looking For • Strong phone experience-especially in a call center or high-volume environment • Experience helping older adults, caregivers, or people with disabilities is a plus • Great at listening, asking the right questions, and keeping calm under pressure • Confident using the phone and computer at the same time for data entry • Organized, adaptable, and a true team player • Bachelor's degree in a related field OR equivalent combination of education and experience Why You'll Love Working Here • Health & Wellness: Generous employer-paid health insurance contribution, fully paid dental, life, and long-term disability insurance • Work-Life Balance: Exceptional PTO (vacation, sick, personal, volunteer time, plus 11 holidays) • Flexibility: Hybrid work opportunities after training • Supportive Culture: Collaboration, respect, and compassion are at the heart of everything we do Who We Are At Senior Solutions, we're more than a workplace-we're a mission-driven team committed to promoting the dignity, independence, and well-being of older adults and individuals with disabilities. We believe in openness, compassion, and supporting one another while making a difference every single day. How to Apply Ready to put your skills to work helping others? Apply today with your resume and cover letter and join a team that truly makes a difference!
Customer Support Representative
Customer service advocate job in South Burlington, VT
Cellular Sales
The Consumer Support Representatitve will provide on going support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consutlants, customers, and leadership. Flexible to support changing priorities and needs.
About Us
At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them.We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact.
In this role you will
Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.
Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.
Coordinate and supply necessary documentation within online reporting trackers as needed.
Utilize internal systems to access and research customer accounts and history.
Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.
Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.
Determine credits or charges for services rendered and collect payments or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
May review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
What we would like to see from you
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Required Education and Experience
High School diploma or equivalent required.
Preferred Education and Experience
Proficiency in Excel highly preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
Clerical - Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms and other office procedures and terminology.
English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Active Listening - Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Coordination - Adjusting actions in relation to others' actions.
Time Management - Managing one's own time.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Monitoring - Monitoring/Assessing performance of oneself to make improvements or take corrective action.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
Dealing with Multiple Personality Types- Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry or discourteous individuals.
Abilities
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Importance of Being Exact and Accurate - The ability to be very exact or highly accurate in performing daily duties.
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Classification, Compensation & Benefits
The classification is Non-Exempt.Your pay will be based on your skills and experience $20-$25 (
hourly + commission
) - talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Auto-ApplyAthletic Health Services Specialist
Customer service advocate job in South Burlington, VT
Job Title: Athletic Health Services Specialist. Hours: Full-time; Tuesday-Saturday, between 6:00 a.m. - 5:00 p.m The Athletic Health Services Specialist will support fighter pilots by providing preventative care, injury reduction, and physical conditioning. This dual-role position combines athletic training and strength & conditioning, focusing on musculoskeletal health and personalized fitness plans.Key Responsibilities:
Strength Training: Providing strength training programs tailored to the needs of fighter pilots to prevent and reduce injuries.
Athletic Trainer Services: Offering athletic training to treat, prevent, and manage injuries related to high G-forces experienced during flight.
Pre-habilitative Fitness Services: Implementing fitness services aimed at preparing pilots physically for the demands of flying.
Individualized Training Plans (ITP): Developing and updating personalized training plans based on evaluations of clients' physical conditions.
Pre and Post Flight Services: Conducting athletic trainer-assisted services before and after flights to prepare clients and provide preventive maintenance.
Healthy Lifestyle Education: Providing education on nutrition, sleep hygiene, and stress management to promote overall health.
Reporting: Delivering periodic reports on client evaluations, program effectiveness, and trends in musculoskeletal discomfort.
Qualifications:
Athletic Trainer:
Must be a current licensed Athletic Trainer in the state of Vermont or have the ability to obtain licensure prior to the start of services.
Strength and Conditioning Specialist (SCS):
Must possess and maintain current certifications:
Certified Strength and Conditioning Specialist (CSCS).
Performance Enhancement Specialist (PES).
Strength and Conditioning Coach Certified (SCCC) or Master Strength and Conditioning Coach (MSCC).
Strength and Conditioning Certification (SCC) or equivalent.
Emergency Medical Training: must have current certification in basic Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) training.
Additional Qualifications: must demonstrate internal training and education plans to ensure staff are qualified to focus on neck and back injury treatment and prevention beyond industry standard practices. Valid U.S. driver's license and ability to travel locally for inspections.
Auto-ApplyVirtual Customer Service Professional
Customer service advocate job in Montpelier, VT
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
Stabilization Specialist - Developmental Services - Per Diem - Springfield
Customer service advocate job in Springfield, VT
is $23-$25 per hour.
Currently seeking those interested in 1
st
and 2
nd
Shifts!
This position provides therapeutic and person-centered direct support to people with developmental disabilities and co-occurring mental health concerns who are experiencing a crisis. Assists with the operation of short-term therapeutic community residence that supports stabilization and crisis prevention. Bachelor's degree in relevant area preferred; or a High School diploma plus at least one year of experience in human services. Basic understanding of philosophy of normalization, crisis supports, trauma-informed and person centered care. Flexibility including but not limited to ability to work nights, weekends and overnights. Household management skills and house maintenance skills. Personal Care skills including ability to safely transfer person. Willingness to become a Registered Behavioral Technician.
Join one of Vermont's Best Places to work for FIVE years in a row!
Cashier/Store CSR
Customer service advocate job in Ascutney, VT
About the Role:
The Cashier/Store Customer Service Representative (CSR) plays a vital role in delivering an exceptional shopping experience by efficiently managing customer transactions and addressing inquiries with professionalism and care. This position is responsible for accurately processing sales, returns, and exchanges while maintaining a friendly and approachable demeanor that fosters customer loyalty. The role requires attentiveness to detail to ensure all transactions are handled correctly and store policies are followed. Additionally, the CSR supports store operations by assisting with inventory management, merchandising, and maintaining a clean and organized checkout area. Ultimately, this position contributes to the overall success of the store by promoting a positive environment that encourages repeat business and customer satisfaction.
Minimum Qualifications:
High school diploma or equivalent.
Basic math skills and ability to handle cash transactions accurately.
Strong communication skills and a customer-focused attitude.
Ability to stand for extended periods and perform repetitive tasks.
Previous retail or cashier experience is preferred but not required.
Preferred Qualifications:
Experience with point-of-sale (POS) systems and cash handling procedures.
Familiarity with retail inventory management and merchandising.
Demonstrated problem-solving skills and ability to handle difficult customer situations.
Flexibility to work various shifts including weekends and holidays.
Responsibilities:
Greet customers warmly and provide prompt, courteous service at the point of sale.
Accurately process cash, credit, and debit transactions using the store's POS system.
Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner.
Assist with stocking shelves, organizing merchandise, and maintaining store cleanliness.
Collaborate with team members to ensure smooth store operations and support special promotions or events.
Skills:
The required skills such as basic math and communication are essential for accurately processing transactions and engaging customers effectively throughout their shopping experience. Customer service skills are used daily to build rapport, resolve issues, and ensure customer satisfaction, which directly impacts store reputation and sales. Attention to detail is critical when handling cash and operating the POS system to prevent errors and discrepancies. Preferred skills like familiarity with inventory management. Problem-solving and adaptability skills enable the CSR to manage unexpected situations calmly and maintain a positive shopping environment.
Auto-Apply