Customer service advocate jobs in Waterloo, IA - 244 jobs
All
Customer Service Advocate
Customer Service Representative
Service Representative
Customer Representative
Customer Service Expert
Customer Care Specialist
Customer Service Agent
Customer Service Advisor
Customer Service Analyst
Customer Sales Representative
Customer Care Coordinator
Customer Service Associate
Customer Service Specialist
Customer Service Technician
Member Service Representative
Route Service Representative (4 Day Workweek)
Cintas Corporation 4.4
Customer service advocate job in Charles City, IA
Apply now
* Apply Now * Start applying with LinkedIn
Start
Please wait...
$31k-35k yearly est. 8d ago
Looking for a job?
Let Zippia find it for you.
Service and Screening Expert
Biolife 4.0
Customer service advocate job in Waterloo, IA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
+++Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.+++
Afternoon, Evening and Saturday Availability Required
We offer advancement opportunities within your center, across other centers in the state, and even nationwide....empowering you to grow and succeed wherever your journey takes you!
Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!!
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
Phlebotomist
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customerservice and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
* You will greet donors as they enter and exit the donor floor.
* You will perform venipuncture of donors and programming of plasmapheresis machine.
* You will monitor donors during the donation process and manage donor reactions.
* You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.
* You will install, prime, and disconnect disposable sets on the plasmapheresis machines
* You will stock supplies, break down empty cartons and assist with proper disposal.
* You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
* You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight.
* You will enter donor information into the Donor Information System (DIS).
* You will coordinate donors to donor floor and compensate donors using the Debit Card system.
* You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen.
What you bring to Takeda:
* High school diploma or equivalent
* Ability to walk and/or stand for the entire work shift
* Will work evenings, weekends, and holidays
* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
* Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
* Fine motor coordination, depth perception, and ability to hear equipment from a distance
* Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
* 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - IA - Waterloo
U.S. Starting Hourly Wage:
$17.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - IA - Waterloo
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Part time
Job Exempt
No
$17 hourly 39d ago
Service and Screening Expert
Biolife Plasma Services 4.0
Customer service advocate job in Waterloo, IA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**_+++Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.+++_**
**_Afternoon, Evening and Saturday Availability Required_**
**We offer advancement opportunities within your center, across other centers in the state, and even nationwide....empowering you to grow and succeed wherever your journey takes you!**
**_Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!!_**
**Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.**
Phlebotomist
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customerservice and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
· You will greet donors as they enter and exit the donor floor.
· You will perform venipuncture of donors and programming of plasmapheresis machine.
· You will monitor donors during the donation process and manage donor reactions.
· You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.
· You will install, prime, and disconnect disposable sets on the plasmapheresis machines
· You will stock supplies, break down empty cartons and assist with proper disposal.
· You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
· You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight.
· You will enter donor information into the Donor Information System (DIS).
· You will coordinate donors to donor floor and compensate donors using the Debit Card system.
· You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen.
What you bring to Takeda:
· High school diploma or equivalent
· Ability to walk and/or stand for the entire work shift
· Will work evenings, weekends, and holidays
· Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
· Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
· Fine motor coordination, depth perception, and ability to hear equipment from a distance
· Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
· 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - IA - Waterloo
**U.S. Starting Hourly Wage:**
$17.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - IA - Waterloo
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Part time
**Job Exempt**
No
$17 hourly 38d ago
Customer Experience Representative
Rado Bank
Customer service advocate job in Cedar Falls, IA
Job TitleCustomer Experience RepresentativeJob Description
The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping others. The role serves as a primary contact for Input Finance customers. Additionally, Customer Experience Representatives supports other teams within the department providing the opportunity to be involved in the Customer Experience from start to finish.
Our Shared Future:
“What I enjoy most about this role is the people I work with and that each day is different. There is a variety of things I get to do each day.”
You and Your Job
As a Customer Experience Representative you will be successful being a great communicator. The key purpose is also to solve problems and listen to the customer's needs. It is important to be able to multitask and prioritize what needs to be done when things are busy. You will be successful if you are a team player.
The Customer Experience Representative supports the Relationship Managers, Field Finance Representatives, and Customers of RAF's Input Finance department. The role serves as primary contact for Customers of Input Finance. They participate & assist RMs in the annual selling & retention efforts of strategic accounts. Additionally, the role provides exemplary service & support to Input Finance's field sales force, strategic accounts, and their distribution partners, by serving as a process expert and diagnosing & resolving a wide range of potential issues.
Job Responsibilities
Provide the best possible customerservice and work strategically to achieve Input Finance goals.
Assist the RM's and Field Finance Reps in uncovering and/or understanding potential marketing & communication opportunities a specific account may present.
Act as a subject matter expert and demonstrate the knowledge & willingness to provide the best possible service.
Communicate with customers effectively and seek additional information for clarification
Serve as first point of contact for Input Finance field sales staff, a strategic account, a strategic account's field sales force, and a strategic account's distribution partners concerning day-to-day matters.
Your Promise to Us:
To be considered for the Customer Experience Representative role, you must have:
Associates Degree with 2+ years of experience or Bachelor's Degree
Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.
Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.
Legally authorized to work in the United States on a full-time basis. Rabobank is unable to sponsor or take over sponsorship of an employment visa for this position.
Our Commitment to you - cultivating your way beyond pay:
Rabobank welcomes employees and applicants from all backgrounds and is committed to fostering an inclusive environment that leverages the diverse strengths of our workforce. This enables us to exceed the expectations of our clients and customers while ensuring a healthy and safe environment for our staff.
We believe your well-being extends far beyond just a paycheck and should encompass your health, happiness, and satisfaction. To meet these needs, Rabobank offers a flexible hybrid working model and continually evaluates and enhances our benefit offerings to ensure they are comprehensive, competitive, and provide you with the options and flexibility you need.
Our employee benefits are focused on four main components:
Physical Well-Being includes our commitment to your Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Rabo offers multiple plan options and a full network of providers to best meet your needs.
Financial Well-Being provides for your Retirement + Savings + Security. We love seeing your retirement plan balance grow just as much as you do! That's why you can start participating in the 401(k) plan on your date of hire. Plus we match 50% of the first 6% you contribute to your 401(k) plan for US Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit Sharing contributions.
Emotional Well-Being ensures your Work + Life balance. We offer a generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year). In addition, Growing a Better World Together requires wanting the best for our employees and their families and our communities. To do that, we offer both the time and financial support to give back to the community through our Dollars for Doers, Helping Hands and Gift Matching programs. (All paid time off is subject to company accrual and carryover policies.)
Workforce Well-Being supports a hybrid working model that offers the flexibility to split your time between home and the office-typically 2-3 days remote and the remaining days onsite-promoting both productivity and personal well-being.
Our Organization:
Rabobank Group is a global financial services leader providing wholesale and retail banking, leasing, and real estate services in more than 37 countries worldwide. Founded over a century ago, Rabobank today is one of the world's largest banks with over $678 billion in assets.
In North America, Rabobank is a premier corporate and investment bank to the food, agribusiness, commodities and energy industries in the United States, Mexico, and Canada. Rabo AgriFinance, a subsidiary of Rabobank, is a leading financial services provider for farmers, ranchers and agribusinesses in the United States and Canada. Together, we provide sector expertise, strategic counsel and tailored financial solutions to clients across the entire value chain. Visit ******************
Salary Expectations:
Target Hiring Range: $45,000.00 - $60,000.00
This position is subject to the terms of [RAF/Rabobank/RDS]'s compensation plans and policies. It is anticipated that the position will pay within the target hiring range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, all full-time regular positions include all other benefits provided to [RAF/Rabobank/RDS] employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.
Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above.
At Rabobank, we strive to grow a better world together. In order to achieve that, we have to have the right people in the right jobs. Are you ready to join our team?
This job posting has no fixed application deadline. We will accept resumes until a qualified applicant pool is identified.
#LI-Hybrid
$45k-60k yearly 2d ago
Automotive Customer Service Advisor - 1391
Tupeloms
Customer service advocate job in Waterloo, IA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerService Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The CustomerService Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-35k yearly est. 3d ago
Customer Experience Representative
Rabobank N.A 4.8
Customer service advocate job in Cedar Falls, IA
Job TitleCustomer Experience RepresentativeJob Description
The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping others. The role serves as a primary contact for Input Finance customers. Additionally, Customer Experience Representatives supports other teams within the department providing the opportunity to be involved in the Customer Experience from start to finish.
Our Shared Future:
“What I enjoy most about this role is the people I work with and that each day is different. There is a variety of things I get to do each day.”
You and Your Job
As a Customer Experience Representative you will be successful being a great communicator. The key purpose is also to solve problems and listen to the customer's needs. It is important to be able to multitask and prioritize what needs to be done when things are busy. You will be successful if you are a team player.
The Customer Experience Representative supports the Relationship Managers, Field Finance Representatives, and Customers of RAF's Input Finance department. The role serves as primary contact for Customers of Input Finance. They participate & assist RMs in the annual selling & retention efforts of strategic accounts. Additionally, the role provides exemplary service & support to Input Finance's field sales force, strategic accounts, and their distribution partners, by serving as a process expert and diagnosing & resolving a wide range of potential issues.
Job Responsibilities
Provide the best possible customerservice and work strategically to achieve Input Finance goals.
Assist the RM's and Field Finance Reps in uncovering and/or understanding potential marketing & communication opportunities a specific account may present.
Act as a subject matter expert and demonstrate the knowledge & willingness to provide the best possible service.
Communicate with customers effectively and seek additional information for clarification
Serve as first point of contact for Input Finance field sales staff, a strategic account, a strategic account's field sales force, and a strategic account's distribution partners concerning day-to-day matters.
Your Promise to Us:
To be considered for the Customer Experience Representative role, you must have:
Associates Degree with 2+ years of experience or Bachelor's Degree
Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.
Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.
Legally authorized to work in the United States on a full-time basis. Rabobank is unable to sponsor or take over sponsorship of an employment visa for this position.
Our Commitment to you - cultivating your way beyond pay:
Rabobank welcomes employees and applicants from all backgrounds and is committed to fostering an inclusive environment that leverages the diverse strengths of our workforce. This enables us to exceed the expectations of our clients and customers while ensuring a healthy and safe environment for our staff.
We believe your well-being extends far beyond just a paycheck and should encompass your health, happiness, and satisfaction. To meet these needs, Rabobank offers a flexible hybrid working model and continually evaluates and enhances our benefit offerings to ensure they are comprehensive, competitive, and provide you with the options and flexibility you need.
Our employee benefits are focused on four main components:
Physical Well-Being includes our commitment to your Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Rabo offers multiple plan options and a full network of providers to best meet your needs.
Financial Well-Being provides for your Retirement + Savings + Security. We love seeing your retirement plan balance grow just as much as you do! That's why you can start participating in the 401(k) plan on your date of hire. Plus we match 50% of the first 6% you contribute to your 401(k) plan for US Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit Sharing contributions.
Emotional Well-Being ensures your Work + Life balance. We offer a generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year). In addition, Growing a Better World Together requires wanting the best for our employees and their families and our communities. To do that, we offer both the time and financial support to give back to the community through our Dollars for Doers, Helping Hands and Gift Matching programs. (All paid time off is subject to company accrual and carryover policies.)
Workforce Well-Being supports a hybrid working model that offers the flexibility to split your time between home and the office-typically 2-3 days remote and the remaining days onsite-promoting both productivity and personal well-being.
Our Organization:
Rabobank Group is a global financial services leader providing wholesale and retail banking, leasing, and real estate services in more than 37 countries worldwide. Founded over a century ago, Rabobank today is one of the world's largest banks with over $678 billion in assets.
In North America, Rabobank is a premier corporate and investment bank to the food, agribusiness, commodities and energy industries in the United States, Mexico, and Canada. Rabo AgriFinance, a subsidiary of Rabobank, is a leading financial services provider for farmers, ranchers and agribusinesses in the United States and Canada. Together, we provide sector expertise, strategic counsel and tailored financial solutions to clients across the entire value chain. Visit ******************
Salary Expectations:
Target Hiring Range: $45,000.00 - $60,000.00
This position is subject to the terms of [RAF/Rabobank/RDS]'s compensation plans and policies. It is anticipated that the position will pay within the target hiring range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, all full-time regular positions include all other benefits provided to [RAF/Rabobank/RDS] employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.
Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above.
At Rabobank, we strive to grow a better world together. In order to achieve that, we have to have the right people in the right jobs. Are you ready to join our team?
This job posting has no fixed application deadline. We will accept resumes until a qualified applicant pool is identified.
#LI-Hybrid
NOW HIRING!! STOP IN- WALK IN- CALL IN- DON'T LET THIS OPPORTUNITY YOU BY.
Now is the time to take THE NEXT STEP and come to CBE for a career.
You could start as a
CustomerService/Collections Agent
as soon as Monday, February 23rd, 2026.
Job Description:
FLEXIBLE SCHEDULES AVAILABLE: Full-time
Full-time (40hr) flexible weekday schedule with 1 required night until 8pm
In-Office Environment, Competitive Pay, Benefits AND you can earn Commission!
CBE provides 3 weeks paid training and supports you every step of the way!
Strong Belief in Promote from Within (Your New Career is up to you)
Apply TODAY!
Purpose of the Position: As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customerservice and deadline-oriented environment.
At least 18 years of age
High School Diploma or GED
9+ months of work history (customerservice experience preferred)
Computer and typing skills required
Excellent attendance
Self-starter with great attention to detail
Customerservice mindset
Strong communication, persuasion, and negotiation skills
Ability to handle multiple tasks simultaneously
Strong work ethic
A competitive spirit, an unrelenting drive to be the best
Ability to learn new information and integrate processes
Achieve schedule adherence and compliance expectations
Meet productivity and call quality standards as set by the company
Problem solving skills & ability to recommend solutions
Additional Information:
Training: CBE provides 3 weeks of paid training, no call center experience necessary!
Compensation: $14.00 - $15.00 + per hour plus commissions.
Location: Positions will be located in our Cedar Falls office.
This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.
CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.
#CF1
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
$14-15 hourly Auto-Apply 4d ago
Customer Service Associate
Community Savings Bank 4.3
Customer service advocate job in Manchester, IA
CustomerService Associates are face of the bank, responsible for providing exceptional customerservice by greeting customers warmly in person, on the phone, and via internet channels. This role includes processing transactions efficiently, maintaining accuracy, and promoting bank products and services to meet customer needs while fostering lasting relationships.
This position may work in multiple branches within the region, including but not limited to, Manchester, Dyersville, Peosta, Edgewood, Earlville and Coggon. Company paid mileage rates apply.
$24k-28k yearly est. 11d ago
Customer Care Specialist
Dale Howard Auto Center
Customer service advocate job in Waverly, IA
Are you passionate about creating exceptional customer experiences? Dale Howard Auto Center is looking for a Customer Care Specialist to connect with customers, schedule service appointments, follow up on visits, and ensure every interaction leaves a lasting impression!
Purpose of the Position:
The CustomerService Specialist will be responsible for contacting customers with vehicle service opportunities and scheduling their appointments. This role will also help to ensure our customers are having an exceptional experience by conducting activities such as, follow-up calls, requesting reviews, and assisting with customer vehicle pickup/delivery.
Key Roles & Responsibilities:
Customer Outreach
Appointment Scheduling
Customer Communication
Vehicle Pickup & Delivery Assistance
Fixed Ops Assistance
Documentation
Follow-Up
Essential Job Functions:
Initiate and manage outbound calls to customers whose vehicles are subject to recall or have service opportunities. Explain the recall issue, its implications, and the importance of addressing it promptly.
Schedule service appointments for customers to address recall issues, working closely with the service department to ensure availability and timely completion.
Provide clear, professional, and courteous communication to customers, addressing any questions or concerns they may have about the recall or the service process.
Maintain accurate records of customer interactions, appointment schedules, and recall statuses in the dealership's customer management system.
Conduct follow-up calls as needed to confirm appointments, remind customers of upcoming services, and ensure that all issues are resolved.
Report on the status of recall appointments, customer feedback, reviews, and any issues that arise to the Marketing Manager.
Assist in the pickup and delivery of customer vehicles for Service appointments.
Assist as needed to help support Service Marketing efforts.
Work closely with the team to ensure smooth handling of appointments and manage any logistical challenges.
Qualifications:
Previous experience in customerservice, telemarketing, or a related field preferred.
Excellent communication skills, both verbal and written. Strong organizational skills and attention to detail. Ability to handle customer inquiries with professionalism and patience.
Basic computer skills are required.
Must have a valid drivers license.
Ability to address and resolve customer concerns effectively and efficiently.
Personal Attributes:
Customer-Focused: Strong commitment to providing high-quality service and ensuring customer satisfaction.
Dependable: Reliable with a strong work ethic and ability to manage time effectively.
Adaptable: Ability to adapt to changing priorities and handle a high volume of calls.
$30k-36k yearly est. 2d ago
Customer Service Specialist HME - FT Days
Regional Health Services of Howard County 4.7
Customer service advocate job in Waterloo, IA
Assisting customers and answering phones in Respiratory therapy area of DME. Assists with getting orders for CPAP/BIPAP equipment. Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call.
What you will Do:
Assists patients/customers in obtaining correct medical equipment to meet needs - assess for safe use.
Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom.
Fit patient with appropriate product based on physician orders and patient needs.
Encourage purchase of retail items to patients who might be looking for something extra.
Obtain insurance information - data entry into computer system. Verify benefits as needed.
Utilize HME computer system - enter appropriate data for purchase or rental based on item.
Document safety and use education.
Adheres to all safety, infection control and employee health policies and procedures.
Hours/Schedule:
Full Time, 40 hours per week
8:30 am to 5 pm
Minimum Qualifications:
Valid IA driver's license and an acceptable Motor Vehicle Report (MVR)
High language, high math, high reasoning ability.
* Personal computer, 10-key calculator, Microsoft Office, database software.
* Ability to work with diverse groups of people.
Position Highlights and Benefits
We care about your well-being, both physical and mental, which is why our benefit package includes:
* Wellness programs
* Education reimbursement
* Personalized health insurance plans including dental and vision
* Paid time off
* Long- and short-term leave
* Retirement planning
* Life insurance coverage
All benefits begin day 1 with no waiting period!
Ministry/Facility Information:
MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:
* MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
* MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
* MercyOne Oelwein Medical Center, Community Level IV Trauma Designation
With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.
MercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$27k-32k yearly est. 42d ago
Customer Service Representative
Regal Plastic 3.1
Customer service advocate job in Evansdale, IA
Build your career, not just your resume. For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we're looking for a CustomerService Representative who's ready to grow with us and be the face of our Evansdale branch.
This isn't a high-turnover call center job. You'll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance.
What You'll Do
Support existing business accounts with quotes, bids, and order follow-ups.
Answer and resolve customer calls and emails with accuracy and speed.
Enter orders and track shipments to ensure on-time delivery.
Partner with sales and management to identify new opportunities.
Be the customer's voice inside our company.
Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday.
What We Offer
Starting pay $16.00 - $19.00 / hour DOE
Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match
Paid time off and paid holidays
Paid training in the plastics industry-technical knowledge included
What We're Looking For
Excellent communicator with strong problem-solving skills.
Organized multitasker who thrives in a fast-paced office/warehouse support role.
Positive, team-focused attitude.
High school diploma (or equivalent).
Ready to grow with Regal Plastic?
Apply today and take the first step toward a career with stability, growth, and impact.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$16-19 hourly Auto-Apply 44d ago
Customer Service Operations Analyst
Kuvare
Customer service advocate job in Cedar Rapids, IA
About the role
The Operations Analyst(s) position will act as a liaison between customers, business partners, and third-party service (TPA's) providers. The position will be a communicator, problem solver and agent for change to provide continuous improvements.
What you'll do
· Answer general incoming calls from policyholders and agents.
· Work with third party contacts to audit, reconcile data discrepancies, research missing data, handle inquiries and provide updates as requested for annuity business.
· Conduct research and analysis in order to ensure successful outcomes when complexities arise.
· Deliver accurate and prompt resolution of issues and relay necessary information by both verbal and written communication.
· Troubleshoots issues to determine the best solutions and then implement a plan.
· Develop broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery.
· Handle inbound/outbound calls from all applicable customers including but not limited to third party contacts, client contacts, third party vendors and internal team resources.
· Support Life insurance business and customers.
Qualifications
· High School Diploma or Equivalent. College degree preferred
· Operations Analyst I: 0-2+ years' experience providing customerservice and transaction processing support in insurance or financial services.
· Operations Analyst II: 3-5+ years of experience with increased complexity in tasks and assignments.
· Operations Analyst III: 5+ years of experience with increased complexity in tasks and assignments with a high level of autonomy.
· Demonstrated and effective oral, written, and interpersonal communication skills.
· Ability to work effectively with other internal teams and associates
Skills/Competencies
· Ability to communicate effectively both orally and in writing.
· Ability to build productive internal/external working relationships.
· Advanced interpersonal skills.
· Strong analytical skills.
· Advanced organizational skills and attention to detail
Physical Demands
Normal office working environment
Occasional evening and weekend hours to meet deadlines
Occasional travel is required
Ability to sit for extended periods of time
Ability to type / perform data entry
Ability to read from a computer screen and paper reports
$30k-52k yearly est. 18d ago
Teller Service Representative-Part Time
Veridian Credit Union 4.0
Customer service advocate job in Waterloo, IA
Teller Service Representative - PT
Pay: $17.06
Hours: 30 - 35 hours
Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked!
Benefits: ***********************************************************
SUMMARY
Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.
ESSENTIAL FUNCTIONS
Create excellent service experiences that promote the Veridian brand.
Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
Actively cross‑sell credit union services by providing information to current, new and potential members.
Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member.
Assist members over the phone.
Consistently achieve established monthly and annual sales and service goals.
Contributes to team effort by accomplishing related results as needed.
Monitor necessary departmental files and reports, updating member information as required.
Maintains member confidence and protects operations by keeping information confidential.
Balance cash box per teller balancing procedures.
KEY ATTRIBUTES
Oral and written communication skills.
Member service focus.
Attention to detail and accuracy.
Positive attitude that supports a team environment.
Dependable and punctual; flexible during peak times.
High level of confidentiality.
Organizational skills.
Self-motivated; ability to work without close supervision.
Problem solving; analysis.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Occasionally lift and/or move items over 10 pounds.
Remain sedentary (seated) for extended periods of time.
WORKING CONDITIONS
This job operates in a professional office environment and routinely uses standard office equipment.
TRAVEL
Limited travel expected.
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma.
Relevant work experience in the area of customerservice and/or cash handling.
Math and clerical aptitude.
Fluent computer skills in a Microsoft Windows environment.
OTHER DUTIES
Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ABOUT VERIDIAN
Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.
$17.1 hourly Auto-Apply 26d ago
Customer Care Specialist
Marshalltown Company 3.9
Customer service advocate job in Marshalltown, IA
About MARSHALLTOWN: For over 131 years, MARSHALLTOWN has made reliable, industry-leading construction tools and equipment for various industries: masonry, drywall, concrete, asphalt, tile, flooring, painting, archaeology, and more. MARSHALLTOWN aims to constantly innovate the construction tool and equipment industry, looking for new ways to help finish jobs faster, better, and with more ease. Our tools can be found in major hardware retailers in the United States and around the world.
Our Customer Success team is looking for a Customer Care Specialist to join the effort in supporting our internationally recognized construction tools and equipment brand. The ideal candidate will have a degree in business management or general business. Prior experience in a customerservice role is a plus. This person will be a jack-of-all trades and able to address challenges as they arise. We are looking for a well-rounded candidate who's willing to learn and help us achieve our world class customer experience goals.
Responsibilities:
Respond to customer questions and product inquiries
Process sales orders, quotes and reconcile discrepancies
Have an in-depth knowledge of all products to assist customers with product selection and applications
Provide timely responses to customers using analytical and problem-solving skills
Assist in handling resolution of freight discrepancies and warranty items
Qualifications
Qualifications:
A degree in business management or general studies
Experience in windows-based computer environment including Microsoft Outlook, Word, Excel and Power Point
Excellent interpersonal and communication skills effective at all levels
Ability to organize and manage multiple priorities with high levels of accuracy
Team orientation to support success of the department
Excellent communication skills and the ability to work in a collaborative environment
Self-starter
MARSHALLTOWN offers comprehensive total rewards packages to include competitive wages, matching 401(k) retirement plans, dental, Traditional and High-Deductible Health Plans with employer HSA contributions, immediate vacation eligibility, just to name a few.
MARSHALLTOWN is proud to provide equal employment opportunity to individuals regardless of race, ethnicity, color, creed, religion, gender, age, national origin, marital status, sexual orientation, gender identity or expression, genetic information, protected disability or veteran status, or any other characteristic protected by state, federal or local law.
$31k-36k yearly est. 16d ago
PT Care Coordinator
Unity Point St. Luke's Living Center West
Customer service advocate job in Cedar Rapids, IA
Are you a Registered or Licensed Practical Nurse looking to make a change in your career, this may be the position for you!
St. Luke's Living Center West (LCW) is looking for an experienced Care Coordinator. LCW is located near downtown Cedar Rapids, Iowa. A skilled nursing facility with long lasting connections within the community of Cedar Rapids and surrounding areas.
You will get to work with a great team of Nurses and training is provided!
Essential Functions:
Follow established standards, policies and procedures.
Complete Baseline Care Plans upon admission
Conduct bedside Admission Assessments
Audit skilled charts
Gather information for Medicare meeting
Complete Discharge Assessments
We would love to talk with you about being a part of our WINNING HEALTHCARE TEAM! Apply today!
Benefits included are:
Good Work/Life Balance
· Pay for Experience.
· We provide a FREE Employee Meal Program
· Opportunities for Growth within our Company.
· Tuition Reimbursement Program
· 401(k)
· 401(k) matching
· Dental insurance
· Disability insurance
· Health insurance
· Life insurance
· Paid time off
· Vision insurance
$34k-46k yearly est. 60d+ ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service advocate job in Cedar Rapids, IA
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Cedar Rapids area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$34k-46k yearly est. 60d+ ago
Customer Service & Sales Representative -Weekly Pay!
Clarity Enterprises 4.5
Customer service advocate job in Marion, IA
As a CustomerService & Sales Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customerservice and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities.
What you'll be doing As a CustomerService & Sales Representative:
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Keep records of customer interactions and process customer accounts
Follow communication procedures, guidelines, and policies
Take the extra mile to engage the customer
What you bring to the table:
Six months of previous work experience in customerservice, sales, marketing, management, or hospitality
Excellent verbal and written communication skills
Always maintain a positive and professional demeanor.
High School Diploma
What we'll bring?
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
Flexible and virtual work options (if applicable)
A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career
Ability to learn quickly
A positive, professional attitude
Excellent communication/presentation skills and ability to build relationships
Organizational and time-management skills
Enthusiastic, passionate, and friendly personality
We look for driven, hard-working, and goal-oriented professionals. Furthermore, we want individuals who have the ability to work in a competitive team environment. We provide full training for our new employees, including training in sales, customerservice, public speaking, management, and coaching. Moreover, we work to help you develop your personal leadership skills. When you succeed, we succeed! Sound like the place you want to be?
Apply to join our team today!
$29k-37k yearly est. Auto-Apply 60d+ ago
Licensed Insurance Customer Service
Doug Valentine State Farm Agency
Customer service advocate job in Cedar Rapids, IA
Job Description
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role:
1. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information
Assist clients with policy changes and updates
Process insurance claims and follow up with clients
Maintain accurate records of customer interactions
QUALIFICATIONS:
Property and Casualty license (required)
Life and Health license (must be able to obtain)
Strong communication and interpersonal skills
Detail-oriented and able to multitask
Previous customerservice experience preferred
BENEFITS:
Competitive Salary
Bonus based on performance
Paid Time Off (personal/sick days and vacation)
Parental Leave
Health Insurance
Dental Insurance
401(k) with Employer Matching
Opportunity for advancement
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$32k-44k yearly est. 17d ago
Member Service Representative
Greenstate Credit Union 3.9
Customer service advocate job in Cedar Falls, IA
The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.
GREENSTATE CULTURE:
At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.
Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.
Essential Duties and Responsibilities
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.
Job Requirements/Expectations
Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customerservice experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Reporting Relationship
Reports to the Vice President/Branch Managers as assigned.
Supervisory Responsibilities
This position is not responsible for supervision of other employees.
Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID
$17.4-20.3 hourly Auto-Apply 38d ago
Route Service Representative (4 Day Workweek)
Cintas 4.4
Customer service advocate job in Charles City, IA
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Representatives enjoy:
- Comprehensive 10-week training program
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
- Have an active driver's license
- Be at least 21 years of age
- Obtain a DOT medical certification
- Provide documentation regarding their previous employment
All successful candidates will also possess:
- The ability to meet the physical requirements of the position
- A High School diploma, GED or Military Service
- The ability to demonstrate a strong customerservice orientation
- Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
- A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
How much does a customer service advocate earn in Waterloo, IA?
The average customer service advocate in Waterloo, IA earns between $29,000 and $42,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Waterloo, IA