Customer service agent jobs in Alabama - 1,452 jobs
Customer Support Coordinator
Swagelok Alabama | Central & South Florida | West Tennessee 4.8
Customer service agent job in Birmingham, AL
We're in the business of connection - powered by people, built on trust.
At Swagelok Alabama | Central & South Florida | West Tennessee, we believe that relationships are everything. Whether it's guiding a customer through a complex solution or collaborating internally to improve a process, our Customer Support Coordinators are the trusted bridge between our company and the people we serve.
Who We Are
We are the authorized sales and service center for Swagelok Company, a global leader in fluid system components and solutions. But we're more than just products-we help ensure the safety of our customers' teams and operations, enhance system performance, and eliminate leaks. Our customers span industries like Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining, and we're proud to bring 78 years of Swagelok's manufacturing excellence into our local markets.
We're proud to share that we've been ranked the #1 Best Company to Work for in Alabama in the small-to-medium employer category for three consecutive years (2022, 2023, and 2024). This recognition reflects our unwavering commitment to fostering a positive and supportive work environment.
This opening is being added to support our continued growth.
As we expand, we're investing in our people and creating opportunities to ensure we can continue delivering the high-quality service our customers count on. If you're someone who enjoys meaningful conversations, takes pride in precision, and wants to work in a place where people and purpose come first - we want to hear from you.
Why You'll Love Working Here:
A people-first culture grounded in respect, trust, and collaboration
A purpose-driven organization with strong values and a clear vision
Opportunities to grow, lead, and make a real impact
Supportive leadership and a team that celebrates wins - big and small
Competitive compensation, benefits, and flexibility to support your life outside of work
Regular team gatherings, development opportunities, and a healthy dose of fun
What You Bring:
A passion for building authentic relationships and solving customer challenges
A proactive, detail-oriented mindset with strong organizational skills
Excellent communication - you're as comfortable on the phone as you are in a room
A collaborative spirit and the ability to work across teams with ease
2+ years of experience in customerservice, technical support, or a similar role
Experience with SAP and CRM tools is a plus, but not required - we'll train the right person
A desire to grow personally and professionally within a values-driven company
What You'll Do:
As a Customer Support Coordinator, you'll be the heartbeat of our customer experience and a critical part of our sales and service team. Your day will include:
Accurately and promptly processing customer transactions (quotes, orders, and returns) using SAP
Communicating clearly and professionally via phone, email, and in-person with customers and internal teams
Reviewing customer requests and assessing our ability to meet project specifications, quality requirements, and terms
Educating customers on Swagelok products, terminology, features, and technical applications
Monitoring order fulfillment schedules and ensuring timely delivery
Utilizing CRM systems to maintain accurate documentation and support seamless collaboration
Offering feedback on how we can improve our training, policies, and procedures
Supporting strategic company initiatives and working on cross-functional projects
Coordinating with Sales & Service Centers, corporate teams, and factory contacts on behalf of customers
Living and demonstrating the Swagelok Core Values in everything you do
Ready to Join Us?
We're more than a company - we're a community. If you're ready to grow your career and help us serve our customers with excellence, we'd love to connect with you!
$27k-36k yearly est. 4d ago
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Call Center Specialist
Sterling Search Partners
Customer service agent job in Birmingham, AL
Sterling Search Partner is helping a Birmingham client with its search for a CustomerService Representative. We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide information about our products and services.
Interviews will be the week of January 12th
Start Date February 2nd
While in training you will work:
The first 2 months Monday - Friday 8:00AM to 5:00PM
After training you will work:
5 days a week between Monday - Saturdays and will be off either Tuesday, Wednesday or Thursday. Your shift will be 11:00AM - 8:00PM
Saturdays are required and your shift will be either 7:00AM - 3:30PM or 8:30AM - 5:00PM
Key Responsibilities:
Answer incoming calls promptly and professionally.
Respond to customer inquiries and provide accurate information.
Resolve customer issues and complaints effectively and efficiently.
Maintain detailed records of customer interactions in the database.
Collaborate with team members and departments to improve customerservice processes.
Meet or exceed performance metrics, including call volume and customer satisfaction.
Stay updated on product knowledge and company policies.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Previous experience in a call center or customerservice role preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in computer systems and software.
Ability to work in a fast-paced environment and handle stressful situations.
$22k-31k yearly est. 2d ago
Customer Support Representative
Global Star 4.6
Customer service agent job in Birmingham, AL
Global Star is a fast-growing company in Birmingham, Al dedicated to delivering innovative solutions and top-tier customer experiences. We represent exciting new clients across multiple industries and pride ourselves on a customer-first approach. Our team is passionate about problem-solving, relationship building, and driving results-and now we're looking for motivated individuals to join us.
We are seeking Customer Support Representatives who are energetic, detail-oriented, and customer-focused. In this role, you'll be the first point of contact for our customers-providing product information, resolving concerns, and ensuring every customer leaves with a positive impression.
This position offers weekly pay, full training, and opportunities for growth in a supportive environment. If you enjoy working with people and want to take the next step in your career, this is the perfect opportunity.
Key Responsibilities
Provide professional, friendly customer support in person and over the phone.
Answer questions about products, services, and promotions.
Resolve customer issues with empathy and accuracy.
Process payments and transactions securely and efficiently.
Maintain an organized and welcoming customerservice area.
Stay current on product knowledge, promotions, and company updates.
Support team members to achieve performance goals.
Assist with merchandising and administrative tasks as needed.
Qualifications
Must be 18 years or older.
High school diploma or equivalent required.
Strong verbal and written communication skills.
Ability to multitask and stay organized in a fast-paced setting.
Reliable transportation for on-site work in Birmingham.
Positive, solution-focused attitude with strong attention to detail.
Prior customerservice or retail experience preferred, but not required.
Benefits
Weekly Pay for consistent compensation.
Comprehensive Training and ongoing support.
Career Growth Opportunities with a rapidly expanding company.
Supportive Team Culture built on collaboration and success.
Recognition programs for top performers.
Employee discounts on select products and services.
Flexible scheduling (based on business needs).
Apply Now
Global Star is growing fast - and we're looking for individuals who want to grow with us. If you're ready to launch your career in a dynamic, high-growth, and people-first environment, apply today.
Qualified Candidates will be contacted within 1-3 business days to schedule an interview with our hiring management team.
$29k-35k yearly est. Auto-Apply 15d ago
Customer Service-Full Time/ Immediate Hire
Ascend Marketing Events
Customer service agent job in Huntsville, AL
WHAT YOU'D DO: • Face to face sales and marketing with our customers to uphold solid relationships to meet the needs of our clients • You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
• Developing strong leadership skills to build a high performance, cross-functional team environment
• Work with a close-knit team of talented sales experts who will support you in your professional growth
• Training in business management for customerservice, marketing, and sales
• Apply knowledge of the sales process and customer knowledge to improve sales outcomes.
Qualifications
WHO YOU ARE:
You are outgoing, competitive, and driven by success and the opportunity for advancement. The possibility of a long-term career excites you, where the sky's the limit in sales, entrepreneurship, and business leadership; and you thrive to work in a fun, dynamic, energetic, forward-thinking organization that invests in you.
QUALIFICATIONS:
One to two years of prior experience in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry. Because of our desire to hire quickly, applicants must be LOCAL and have a reliable means of transportation to our office and partner stores. We also work IN PERSON with our customers so you must be a people-person!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$33k-66k yearly est. 1d ago
Scheduler/Call Center Representative
Yadkin Valley Cabinet Co 4.0
Customer service agent job in Montgomery, AL
Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production.
Job Description
Core responsibilities include:
Answers all incoming calls and dispatch requests
Dispatches and assigns service requests
Performs duties as a member of a team where the following duties and
responsibilities will be shared and adjusted to the customer's and/or
leader's needs:
Supports the leaders in support services and should be Customer oriented.
Relates to all customers in a friendly, accommodating, and respectful
manner that creates good will.
Sets high personal standards of performance and accepts responsibility and accountability of all actions.
Committed to performance improvement and positive change and adheres to
department dress code and proper hygiene when reporting to work and
performing job duties.
Qualifications
Minimum Requirements:
Must be able to read, write, comprehend, and communicate the English language.
High school diploma or GED required.
Six months to one year of previous related experience and delegation skills is desired.
Five years working with computers and data entry is required as well as the ability to type 40 wpm.
Ability to remain calm in less than calm circumstances.
Strong Verbal and Written Communication Skills.
Flexibility, versatility, and reliability as a team player.
Physical Requirements:
Must be able to sit at desk for long periods.
May occasionally require walking, bending, or stretching.
Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less.
The potential for eyestrain exists with long-term exposure to the computer monitor.
Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-40k yearly est. 1d ago
Customer Service Agent
GAT 3.8
Customer service agent job in Mobile, AL
As a customerserviceagent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$21k-27k yearly est. 18d ago
Customer Service Advisor
Alabaster 56-16
Customer service agent job in Alabaster, AL
Full or Part Time
Pay: $12 - $20 per hour
Join the Precision Tune Auto Care Team!
We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft.
Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry.
CustomerService Advisor - Join Our Team!
Precision Tune Auto Care is seeking a friendly and motivated CustomerService Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back.
What We Offer:
Competitive pay
Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date
Retirement plan enrollment available
Paid Time Off (PTO) to relax and recharge
Closed evenings and Sundays - enjoy a better work-life balance
7 paid holidays off
What You'll Do:
Greet and engage customers in-store and over the phone.
Schedule appointments, explain services, and sell parts and automotive services.
Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
Support shop productivity through work order and register transactions.
Ensure safety procedures are followed and maintain a clean, organized work area.
Help resolve customer concerns and provide exceptional service.
What We're Looking For:
High School Diploma or GED.
Valid driver's license.
1+ year of automotive service experience; 1+ year of sales experience preferred.
Strong customerservice and communication skills.
Comfortable with basic math and calculating discounts/commissions.
Ability to work days, nights, weekends, and holidays.
Physical Requirements:
Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching.
Climb ladders and safely operate a vehicle.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$12-20 hourly Auto-Apply 16d ago
Customer Retention Specialist
Insight Global
Customer service agent job in Birmingham, AL
- Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements. - Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
- Provide prompt and courteous customerservice to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
- Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
- Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
- Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
- Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
- Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
- Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances.
- Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
- Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
- Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
- Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
- Executes marketing campaigns to increase customer response and is accountable for results.
Works effectively as part of a team and displays a positive attitude in this dynamic environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
Experience in a customer-facing, sales related, call center (or equivalent) environment
Excellent understanding of CRM software like CC&B, Oracle, Microsoft Office Suites, Adobe, or Salesforce
Effective communication skills, with the ability to communicate with customers for long durations
Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its - Receive, review and process natural gas rebates applications accurately and efficiently, ensuring compliance with program guidelines and requirements.
- Enter rebate application data into the CCB database, ensuring accuracy and completeness of information.
- Provide prompt and courteous customerservice to rebate applicants, addressing inquiries, resolving issues and ensuring a positive customer experience.
- Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department.
- Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated.
- Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing.
- Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses.
- Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor.
- Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances.
- Handles incoming and outgoing customer calls and emails for service, sales, marketing, and repair related requests.
- Prevents voluntary residential customer attrition by executing the Business Development Support Save policy.
- Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions.
- Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas.
- Executes marketing campaigns to increase customer response and is accountable for results.
- Works effectively as part of a team and displays a positive attitude in this dynamic environment.
$25k-31k yearly est. 12d ago
Customer Serv Representative II
Sunstar Insurance Group LLC
Customer service agent job in Birmingham, AL
Job Description
Primary Responsibilities:
Manages the service and support for assigned book of commercial lines business
Assists with gathering information for new and renewal submissions
Review Policies for accuracy and completeness
Reviews client policy transactions to verify they are in accordance with company guidelines
Documents all activity related to a customer/policy in agency management system
Maintains confidentiality of all information related to clients, agency, employees, companies, or as appropriate, other information
Provides prompt, accurate, and courteous service to customers and company personnel
Improves insurance skills and knowledge by seeking out educational opportunities
Create and maintain internal market appetite guide
Maintain carrier contact schedule
Coordinate carrier meetings with the Petra team
Desired Skills:
Possesses strong computer knowledge and skills including experience with Microsoft Office programs as well as agency management software experience
EPIC agency management system software experience strongly preferred
Experience working with multiple lines of commercial coverage
Fosters a proactive relationship with customers and company representatives
Possesses excellent organizational and technical skills, is a problem solver and self-starter
Demonstrates positive customerservice and sales skills, internally and externally, with effective communication, respect, and integrity
Has the ability to perform multiple tasks in a complex working environment accurately and proficiently
At least one professional insurance designation preferred
Education/Experience:
3+ years of commercial insurance experience, required
5+ years of commercial insurance experience, preferred
Holds a current Property and Casualty Insurance license
Preferred experience working within the Applied EPIC system
College Degree preferred
$35k-54k yearly est. 9d ago
Customer Service Advisor
Randy Scott
Customer service agent job in Birmingham, AL
Full or Part Time
Pay: $12 - $20 per hour
Join the Precision Tune Auto Care Team!
We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft.
Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry.
CustomerService Advisor - Join Our Team!
Precision Tune Auto Care is seeking a friendly and motivated CustomerService Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back.
What We Offer:
Competitive pay
Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date
Retirement plan enrollment available
Paid Time Off (PTO) to relax and recharge
Closed evenings and Sundays - enjoy a better work-life balance
7 paid holidays off
What You'll Do:
Greet and engage customers in-store and over the phone.
Schedule appointments, explain services, and sell parts and automotive services.
Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
Support shop productivity through work order and register transactions.
Ensure safety procedures are followed and maintain a clean, organized work area.
Help resolve customer concerns and provide exceptional service.
What We're Looking For:
High School Diploma or GED.
Valid driver's license.
1+ year of automotive service experience; 1+ year of sales experience preferred.
Strong customerservice and communication skills.
Comfortable with basic math and calculating discounts/commissions.
Ability to work days, nights, weekends, and holidays.
Physical Requirements:
Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching.
Climb ladders and safely operate a vehicle.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$12-20 hourly Auto-Apply 16d ago
Specialist, Customer Relations
Le_301 Hibbett Retail
Customer service agent job in Birmingham, AL
00015 Store Support CenterLE_301 Hibbett Retail, Inc.SUMMARY
The Specialist, Customer Relations provides administrative support to the customer relations department. Helps ensure high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. Acts as an intermediary between the stores and customers. Responds to inquiries and/or reviews received through social media and other platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets, assists, and provides direction and information to clients and visitors to foster a professional and welcoming environment.
Assists Customer Relations with designated daily tasks. Tasks can include but not limited: contacting customers, stores, other company team members.
Receives and responds to incoming phone calls and emails in a timely and professional manner to build loyalty and a positive and professional image among customers.
Assists with customers, visitor questions, and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues to ensure customer satisfaction.
Coordinates with stores and other internal departments as needed to answer questions, resolve, or prevent problems.
Coordinates customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable work orders.
Assists with customer interactions and/or issues received through social media platforms to foster customer engagement and build a loyal and active customer community.
Assists e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales.
Reviews and stays abreast of the organization's policies, procedures, and products.
Protects company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Measurable Outcomes: Attendance, performance, and timeliness to ensure operational efficiency, employee engagement, and customer satisfaction.
QUALIFICATIONS
0 - 1 years of related experience.
Call center, customerservice, or related experience preferred.
Knowledge in administrative work.
Communication and interpersonal skills, ability to interact effectively with customers and team members.
Hibbett's Privacy Policy
Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded.
By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.
$25k-37k yearly est. Auto-Apply 34d ago
Passenger Service Agent
G2 Secure Staff 4.6
Customer service agent job in Dothan, AL
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous CustomerService experience preferred
4. Must be 18 years of age or older.
5. Must have a working telephone number for contact.
6. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to communicate clearly and concisely in verbal and written communication.
4. Must be able to read, write, understand and carry out instructions in English.
5. Must be able to stand/walk in terminal area throughout the scheduled shift.
6. Must be able to consistently push, pull and lift 50 to 70 lbs.
7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
8. Must pass pre-employment and random drug tests.
9. Must complete a criminal background check.
10. Must meet necessary requirements to obtain a security sensitive identification badge.
11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Greet passengers, clients and airline personnel in a courteous and professional manner.
2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
3. Provide general information to passengers, give directions and flight information.
4. Provide special services (courtesy chairs/bag carts) as required.
5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
6. Summon the security supervisor and refer difficult or uncooperative passengers to security.
7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
9. Attend meetings and inservices as required.
10. Utilize appropriate communications channels and maintain records, reports and files as required.
11. Must be in proper uniform or business attire as directed by company officials.
12. Identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Perform other duties as requested.
$22k-28k yearly est. 23h ago
Call Center Representative - Montgomery, AL (Onsite)
Gainwelltechnologies
Customer service agent job in Montgomery, AL
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.This position is part of a cross-functional team responsible for handling inbound calls from providers and/or recipients of Alabama Medicaid. Call Center Representatives are responsible for listening to provider and/or recipient needs/issues and providing helpful solutions. This is a very high-volume call center.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
* Update address information, verify benefit limits, adhere to the client's SLAs, and consistently meet production targets
* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customerservice processes
* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
* This position is for a Call Center Representative that will be cross-trained to take calls for both the Provider Assistance Center and the Electronic Media Claims Helpdesk.
What we're looking for
* Call Center Experience: Minimum of 1 year of experience in a call center environment preferred.
* CustomerService: Demonstrated ability to provide high-quality customerservice, primarily over the phone, to Medicaid recipients.
* Eligibility & Claims Support: Assist recipients with a range of inquiries related to eligibility and claims payments, providing clear and accurate information.
* Problem Resolution: Identify and resolve common issues, including demographic and provider-related discrepancies that may impact eligibility or claim processing.
* Transportation Support: Submit Non-Emergency Transportation (NET) vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers to ensure service accuracy and continuity
What you should expect in this role
* Onsite position in Montgomery, AL
* The Provider Assistance Center operates Monday-Friday, 8:00AM-5:00PM CST.
* The EMC Helpdesk operates Monday-Friday, 7:00AM-8:00PM CST; Saturdays, 9:00AM-5:00PM CST; and on holidays with the exception of Thanksgiving and Christmas Day.
* As part of the application process for this position, you will be required to complete an assessment in order to proceed further.
* Video cameras must be used during all interviews, as well as during the initial week of orientation.
Employee Benefits & Perks:
* Health benefits (medical, dental, and vision) begin on Day 1 of employment.
* 401(k) with company match and additional benefits become available within the first few months.
* Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
* Career growth and advancement opportunities are encouraged and supported.
* A company-provided computer is supplied for work use.
#LI-ONSITE #LI-PP1 #LI-CM1
The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$27.2k-38.9k yearly 13d ago
Automotive Customer Service Advisor - 3957
Tupeloms
Customer service agent job in Florence, AL
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerService Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The CustomerService Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
TALLADEGA SUPERSPEEDWAY
Talladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World."At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the introduction of the Talladega Garage Experience in 2019 where guests are immersed into motorsports like never before. The host of two major NASCAR weekends a year, the iconic ribbon of asphalt is easy accessible off I-20, located between Birmingham, AL, and Atlanta, GA.
Guest Services Gate Ambassadors are an important part of the Talladega Experience. Members work at Admission Gates, Tunnels, or the Infield Crossover Gate depending on qualifications and interest. Each area is responsible for bringing our Guests an unforgettable racing experience.
Responsibilities at the Admission Gates:
Properly scanning each Guests ticket for valid access into the facility.
Properly checking each Guests credential for valid access into the facility.
Checking vehicles for valid access into the facility at corresponding vehicle entry points.
Assisting Guests with accurate directions and any other assistance on property.
All other duties assigned.
Responsibilities at the Tunnels/Crossover Gate:
Checking each vehicle for valid access into the infield.
Checking each RV for any items that are prohibited from entrance into the infield campgrounds.
Checking each Person's Ticket or Credential for valid access into the infield.
All other duties assigned
Qualifications:
Must be friendly, enthusiastic, and personable
Customerservice experience preferred
Strong communication skills
Must learn quickly and be trainable
Ability to work in a fast-paced & high stress environment
Ability to be on feet for extended periods of time (8-12 hours)
Ability to work outside in variable seasonal weather conditions
Ability to work with others and take direction
Must be able to work nights, weekends and holidays as assigned
Must follow dress code and have a clean, presentable appearance at all times.
Dates/Hours Needed:
Gate Ambassadors are a seasonal/temporary event based position. Possible smaller events throughout the year. Shift length: 8-12 hours depending on specific event needs and event conditions.
Apply Now!
Learn more about this role and our team by applying at ********************** for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
Follow us on LinkedIn and X for future opportunities and company news.
$18k-24k yearly est. 1d ago
Call Center Representative
Non-Providers Careers 4.2
Customer service agent job in Montgomery, AL
Join Our Team at The Center for Pain!
Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.
Position: Call Center Representative
About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment.
What Sets Us Apart:
Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities:
Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
Provide exceptional customerservice by addressing patient inquiries, concerns, and requests with empathy and professionalism.
Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
Utilize scheduling software to coordinate and organize patient appointments efficiently.
Ensure accurate entry of patient information and appointment details into the system.
Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications:
Previous experience in a call center or customerservice role, preferably in a healthcare setting.
Strong communication skills with focus of empathy and active listening.
Proficient computer skills, including experience with scheduling software and electronic health records.
Ability to multitask and prioritize in a fast-paced environment.
Attentional to detail and accuracy in data entry.
Knowledge of medical terminology and pain management practices is a plus.
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today!
Don t miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
$22k-29k yearly est. 1d ago
CALL CENTER SWITCHBOARD OPERATOR
Franklin Primary Health Center Inc. 4.0
Customer service agent job in Mobile, AL
JOB SUMMARY: Under general supervision, the Switchboard Operator/Appointment Scheduler operates switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties. ESSENTIAL FUNCTIONS: 1. Operates a multi-line telecommunications system encompassing multi-locations. Supplies information to callers and records messages as needed.
2. Answers, screens, and promptly routes incoming telephone calls and takes messages as needed.
3. Does not leave callers on "hold and unattended" for longer than 60 seconds.
4. Screens, transfers and puts calls on "hold" efficiently and without offending caller.
5. Manages multiple calls without losing callers.
6. Takes messages, when necessary, accurately and delivers them as necessary.
7. Operates paging system to relay in-house announcements or call individuals to phone as necessary.
8. Exercises effective management and control of telephone system.
9. Performs clerical duties such as typing, proofreading, appointment scheduling, and sorting mail.
10. Accurately schedules appointments for all sites and specialties throughout organization. Obtain and update accurate information,
such as patient name and contact information
11. Performs empanelment of patient during appointment scheduling.
12. Performs other duties as assigned by the Call Center Manager or designee.
13. Will contribute to a departmental plan to meet centers established benchmarks.
ADDITIONAL RESPONSIBILITIES:
1. Redirects callers to other Center telephone numbers, if needed.
2. Prompt arrival and regular attendance at work.
3. Other duties as indicated at the discretion of the Center Manager or designee.
QUALIFICATIONS:
EDUCATION/EXPERIENCE: High school graduate or GED equivalent. Must be experienced in handling high volume of telephone calls and possess good telephone skills. Must be pleasant and able to communicate effectively.
KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrates knowledge and ability to operate multi-line telecommunication equipment efficiently and effectively. Excellent telephone and communication skills required. Possess the ability to communicate clearly and effectively in oral and written form. Posses a polite and helpful attitude at all times. Demonstrates professionalism when dealing with clients, staff and vendors.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
Education:
* High school or equivalent (Preferred)
Experience:
* CustomerService: 1 year (Preferred)
Work Location: In person
$14-16 hourly 7d ago
Customer Service
Jack Marshall Foods, Inc.
Customer service agent job in Thomasville, AL
Job Description
Build a strong
Foundation
both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Tuition reimbursement and scholarship opportunities
Reward and recognition culture
Competitive Pay
Flexible schedules- day, night and evening shifts
Eligibility to accrue paid vacation time
Career advancement and professional development opportunities
PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
$25k-32k yearly est. 21d ago
Service Dispatcher
Comfort Systems 3.7
Customer service agent job in Birmingham, AL
Key Responsibilities:
Schedule and dispatch Field Technicians for daily assignments.
Prioritize service calls based on urgency and impact.
Coordinate all on-site work scheduling with customers.
Manage job setup, technician time tracking, and updates
Communicate between field and office to ensure workflow continuity.
Monitor parts/materials availability and inform technicians.
Issue and track purchase orders; reconcile PO logs.
Maintain truck inventory and ensure accurate billing/payroll prep.
Support cost control across PM contracts, repairs, and projects.
Maintain service contract logs and assist with monthly revenue forecasts.
Follow up with customers to ensure satisfaction.
Participate in team meetings and assist with ordering parts and contract renewals.
$22k-27k yearly est. Auto-Apply 60d+ ago
Bilingual Call Center Representative
Christ Health Center Inc. 4.1
Customer service agent job in Center Point, AL
Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times.
Supervisory Responsibilities
None
Major Duties & Responsibilities: Job Skills
* Answers incoming calls
* Checks and follow ups on voicemail messages
* Maintains and updates patient demographics
* Schedules patient appointments
* Assists with patient registration and patient Check-out as needed
* May also assist with other related clerical duties and other miscellaneous duties as deemed necessary
Schedule: Monday-Friday, 7:45 AM- 5:00 PM
Required Skills/abilities
* Excellent verbal communication and telephone skills
* Ability to read and interpret documents
* Effective interpersonal skills including active listening
* Typing and Data Entry Experience
* Strong organizational skills and detail oriented
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Bi-Lingual in Spanish is required.
Requirements
Qualification, Education, Experience
* Requires High School Diploma or equivalent
* 1-2 years in administrative experience
Physical/Mental Demands
* Work requires the ability to lift objects weighing up to 20 pounds
* Work requires ability to carry objects weighing up to 20 pounds.
* Work requires ability to sit +/- 90% of the time.
* Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
* Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
* Work requires proofreading and checking documents for accuracy.
* Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
* OSHA personal exposure risk category I & II
* Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
Cultural Expectations
* Understands Christ Health Center Mission Statement and Values
* Consistently displays Christ Health Center's Mission on a daily basis
* Treats patients, visitors and co-workers with love and respect
This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.