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Customer Service Agent Jobs in Arizona

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  • Senior Customer Service Representative

    Government Employees Insurance Company 4.1company rating

    Customer Service Agent Job In Tucson, AZ

    Senior Customer Service Representative - Tucson, AZ Salary: $21.44-$23.82 per hour/$43,200-$47,997 annually - commensurate to experience Increase your earning potential! $1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details! $1,000 completion incentive after successfully completing training and orientation (around 6 months) 10% evening differential for applicable shifts 20% weekend differential for applicable shifts When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Tucson, AZ office. You'll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Qualifications & Skills: 12+ months of contact center or customer facing service experience required Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent Education/Certifications: An associate's degree or higher (preferred) Active Personal Lines insurance license (preferred) #geico400 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $43.2k-48k yearly 4d ago
  • Financial Customer Service Representative- $1,000 New Hire Bonus! Onsite

    Alorica 4.1company rating

    Customer Service Agent Job In Tucson, AZ

    Customer Service Representative Terms: Full-time Pay: $17/ Hour Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Regular work performed in a climate-controlled, call-center environment Ongoing usage of phone and computer systems Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
    $17 hourly 5d ago
  • Customer Service Administrator

    Universal Avionics 4.0company rating

    Customer Service Agent Job In Tucson, AZ

    Universal Avionics (UA) has been in business for over 40 years, continuously making huge strides in business, commercial, and military avionics. Our company continues to move the avionics industry forward by designing the next generation of technology as well as the latest iterations of our flagship products to ensure easier management and safety & reliability of all phases of flight. SUMMARY Working under general supervision, this position provides support to the Customer Support, Marketing and Sales Division to communicate and process customer product inquiries, purchase orders for new products, database, royalties, NRE and to provide sales quotations to UASC customers. Manage customer requests via email/phone and to support business development and regional sales managers with leads, quotes and sales reporting. ESSENTIAL FUNCTIONS Provide excellent customer service through communication and problem solving with timely, accurate responses to inquires Applies knowledge of UASC products to answer dealer, OEM, airline, government, military and end customer sales/marketing related questions as they relate to system, product and database capabilities, pricing, part number definition, and lead time. Review, accept and enter purchase orders from UA customers sent to UASC via telefax, telephone and electronically. Entering orders into Universal's order-entry computer system. Continuous administration and management of UASC order back log is required. Administer customer web-based portals as required to support the disposition of products, associated transactions, order changes, open actions, and data reporting Provide support to the Sales Managers/Directors in the research, writing, and submission of sales quotations/proposals for dealer, OEM, airline, government and military customers. Act as a liaison between UASC internal departments to ensure quick and accurate responses to customer Complete follow through on customer requests to ensure products are on schedule and ship on time per customer requirements. Research, review warranty files, previous work history and provide accurate cost quotes. COMPENTENCIES Problem Solving - Gathers and analyzes information skillfully. Demonstrates attention to detail. Customer Service - Responds promptly to customer needs; solicits customer feedback to improve service. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills. Written Communication - Writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively. Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position. Dependability - Takes responsibility for own actions; commits to long hours of work when necessary to reach goals. Is consistently at work and on time. EDUCATION AND/OR EXPERIENCE Associate degree preferred or equivalent work experience Very high attention to detail and superior work ethics are essential Strong problem-solving abilities are required Excellent oral and written communication skills and ability to meet deadlines are required Superior customer service skills are required Strong knowledge of Microsoft Word, Outlook, Excel, and ability to learn Universal's internal order entry system is required Data or Order Entry background is highly desired. Knowledge of UASC products, or a general knowledge of avionics and aircraft systems is desired WORK ENVIRONMENT This is office environment that involves no unusual physical risks or hazardous conditions. The type of equipment that must be used is standard office equipment. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms; use a computer keyboard. The employee must be able to talk clearly and to hear. The employee needs to be able to see and read a computer monitor and documents. The employee is frequently required to stand, walk and sit. Occasional overtime may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms and see, talk and hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; climb or balance; stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
    $38k-46k yearly est. 11d ago
  • Seasonal Service Professional

    Hawx Pest Control

    Customer Service Agent Job In Phoenix, AZ

    About Hawx Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience. Job Summary We are seeking to hire a talented Seasonal Service Professional who will inspect and perform pest control treatments for residential and commercial customers using high quality and environmentally responsible products. DETAILS Full-time position Work travel required Requirements: Responsibilities Perform efficient routes individually. Read and interpret pesticide labels to correctly mix products based on areas measured and quantities needed. Address and alleviate customer concerns and pest related issues by using integrated pest management strategies Maintain and care for company equipment, vehicle and gas card and other job-related items. Complete all duties required by a pest/mosquito/termite service professional: customer consultation, inspection, eliminate/identify conducive conditions and proper treatments. Record work activities and complete all paperwork after finishing services. Exemplify safe performance of job duties and adherence to safety policies and procedures. Qualifications TRAITS Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well. People Person: Keeps things positive and gets energy from people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with frontline team members. Enjoys working cross-functionally with Sales teams and knows how to relate to and work with them. SKILLS Top Performance: Sets the bar for the team in service quality and route efficiency. Effective Communication: Works well with team members of any skill level to level up their performance and has the ability to onboard and train new hires. Technical Expertise: Has a solid understanding of the pest control field and the technical aspects of the job being performed by frontline employees. EXPERIENCE & OTHER REQUIREMENTS Pest management experience, preferably in a residential market, with responsibilities related to coaching and developing frontline team members. Must have and maintain any required state licenses/certifications. Must be 21 years or older with a valid driver's license. Must pass required background check and drug screening. Ability to lift a minimum of 50 lbs. Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. Compensation details: 19-21 Hourly Wage PI4fcf9aab6139-26***********0
    $33k-68k yearly est. Easy Apply 10d ago
  • Independent Medicare Agent - Phoenix

    Connie Health Inc.

    Customer Service Agent Job In Phoenix, AZ

    About Connie Health & The Role At Connie Health, we're revolutionizing the way older Americans navigate Medicare-but we're doing it together. As an independent agent, you'll have the freedom to grow your business with the full support of our team. We've built a culture of collaboration, innovation, and fun, where success is shared, and no one feels alone. With cutting-edge technology, real-time support, and a community that celebrates wins, we make it easier for you to focus on what matters most: helping seniors find the right Medicare coverage and the best healthcare solutions. We're looking for licensed, ambitious, and customer-focused Medicare Agents to join our growing team. Our unique approach provides agents with cutting-edge tools, personalized support, and a business model built on trust and long-term relationships. If you're passionate about helping others and want to maximize your earning potential, this is the opportunity for you! Why Join Connie Health? Uncapped Earning Potential Full commission and renewals on business you generate. Competitive flat fee + yearly renewal for company-scheduled appointments. Exclusive Access to Cutting-Edge Technology Company-provided equipment. Proprietary Connie Health Agent Platform with powerful recommendation and quoting tools. Streamlined sales process so you can focus on building relationships and closing deals. Dedicated Support & Training Backing from Western Asset Protection (25+ years of Medicare expertise). Internal operations team to assist with technical and sales support. Ongoing Member Support - Less Hassle, More Sales Our internal Medicare Advisor team handles post-sale customer support. We assist your clients with insurance issues and provider selection-allowing you to focus on selling! What You'll Love About Connie Health Lucrative commissions & bonuses Pre-scheduled, qualified leads and appointments - at no cost to you! Proprietary technology for increased productivity Continuous training & development Company-provided equipment Internal customer service team-less admin work for you! A mission-driven organization with a collaborative, supportive team Requirements: Who We're Looking For: Licensed: Active Health & Life license & AHIP Certification Experienced: 1-3 years of Medicare sales experience. Locally Connected: In-depth knowledge of your local healthcare market. Entrepreneurial: Self-starter with a go-getter mindset. Tech-Savvy: Comfortable using sales platforms and digital tools. Flexible: Willing to work non-traditional hours, especially during AEP. Compliant: Strong understanding of CMS Guidelines. PIdcd791fb3e26-26***********7
    $26k-52k yearly est. Easy Apply 1d ago
  • Domestic Operations Agent

    Radiant Global Logistics, Inc. 4.2company rating

    Customer Service Agent Job In Tempe, AZ

    Job Type: Full-Time (On-site) Salary Range: $20- 22 Hourly Range We are seeking a highly organized and motivated Domestic Operations Agent to join our dynamic team. This role requires someone who thrives in a fast-paced environment and enjoys working collaboratively to solve challenges. If you have at least 1 year of experience in freight forwarding or logistics, and you're eager to contribute to a growing company, we'd love to hear from you! Key Responsibilities As a Domestic Operations Agent, your responsibilities will include: Freight Management: Manage domestic shipments, including alerting and routing through various online tools, and updating transportation software systems. Pricing & Negotiations: Price domestic air, ground, LTL, FTL shipments, and negotiate special rates or spot quotes with carriers and partners. Shipment Coordination: Follow up on shipments, ensuring accurate tracking, obtaining dimensions and weights from agents, and updating transportation systems. Operational Support: Assist in coordinating the movement of freight for a wide variety of customers across the U.S. Problem Resolution: Identify potential service failures and proactively communicate issues to management. Vendor & charge Auditing: Obtain vendor charges and audit for accuracy and legitimacy. What We're Looking For To be successful in this role, you will need: Experience: Minimum 1-3 years of experience in domestic operations or freight forwarding. Skills: Strong understanding of North America geography and transportation logistics. Education: Highschool diploma (or equivalent) required. Bachelor's or Associate degree in Business, Logistics, or related field is a plus. Technical Proficiency: Experience with Magaya WMS, Microsoft Office (Excel, Word, Outlook), and Transportation Management Software (SAP, Cargowise) is a plus. Interpersonal Skills: Excellent communication skills, both verbal and written, with the ability to collaborate across teams. Organizational Skills: Ability to multi-task, prioritize, and work in a fast-paced environment while maintaining attention to detail. Negotiation & Problem Solving: Strong negotiation skills and a proactive approach to resolving issues. Work Schedule: Full-time, in-office (minimum 8 hours per day) Flexibility to complete all required job duties while ensuring responsibilities are covered during absences. Physical Requirements: Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear. FEATURED BENEFITS This role is eligible for various benefits including: Full-time: Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance. Health Savings Account with company contributions. Flexible Spending Account. Paid basic life insurance for employees. Employees can enroll in a 401(k) retirement savings plan with an employer match of 3.5%. Sick Pay: 80 hours front-loaded. Vacation Pay: 80 hours per year and increases based on tenure with the Company. Paid Holidays: 7 per year. Employee Assistance Program. Salary Range: $20- 22 Hourly Range *** Starting pay for this role will vary based on multiple factors, including but not limited to an individual's education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future. ABOUT RADIANT Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services. Radiant's network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers! Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Compensation details: 20-22 Hourly Wage PIfaa166e655ab-26***********4
    $20-22 hourly Easy Apply 8d ago
  • Bilingual Customer Service Specialist (Spanish)

    Sherwin-Williams 4.5company rating

    Customer Service Agent Job In Gilbert, AZ

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. PART-TIME The individual selected for this role will be expected to work at Store #8286, located at: 2473 S Higley Rd. Gilbert, AZ 85295 Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment
    $30k-36k yearly est. 27d ago
  • Customer Support Specialist

    Quicken 4.7company rating

    Customer Service Agent Job In Tucson, AZ

    Quicken is the leading solution for personal finance management software and is committed to helping people lead healthy financial lives. For over 40 years, more than 20 million customers have relied on Quicken to help them take control of their finances. We're reinvigorating our trusted brand and creating new products to become the most used, most loved, and most effective personal finance software. We're looking for someone who wants to help us redefine the way our customers can access and manage their financial lives, anywhere, anytime, and on any device. This is an opportunity to work at a customer-driven company with a collaborative team that values technical excellence, innovation, and creativity while working together and having fun! As a Care Experience Specialist at Quicken, you will primarily support our customers by living our core values day in and day out. You are responsible for answering incoming calls regarding the usage of technical products. We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team. Responsibilities: Interact with customers via telephone, email, or online chat to provide support and information on products / services Utilize interactive tools while providing support Ensure that appropriate actions are taken to resolve customer problems and concerns Capture insights from customer interactions to identify trends and emerging issues Report process issues that require fine-tuning/adjusting Product expertise: engage in ongoing training for a comprehensive understanding of all Quicken products and features Foster a positive and collaborative work environment by promoting open communication and teamwork Qualifications: 2+ years recent tech support experience (Mac and Windows preferred) Ability to learn quickly and then help train or teach others Have an amazing ability to explain techie things to non-techie people Know a little (or a lot) about money management, banking, investing, etc. Like to hustle just as much as you like to have fun Excellent written and verbal communication skills Patience, empathy, and a high energy level An understanding of your own personal online banking, Quicken, or other financial products is ideal and will help a great deal with the types of contacts that we take Experience with API development and integration with third-party services is preferred The Care Experience Specialist is an in-office-based role as it involves frequent ad hoc discussions, collaboration, and impromptu meetings between employees. What we offer: Competitive salary and performance bonus Equity Generous healthcare benefits 5% matching 401(k) Plan Gym subsidy In-office free lunches and unlimited snacks Amazing Culture - Customer Driven Highly Recognizable Brand Pay starts at $22/hour, then adjusts to $23/hour upon successful completion of training. Plus, a complete benefits package! Quicken is building a team of innovative and talented individuals passionate about helping people improve their financial lives. We care about our employees' well-being and pride ourselves on offering a fabulous range of benefits and perks. From comprehensive healthcare coverage, a 401(k) plan with a generous 5% match, fitness subsidies, education reimbursement, and onsite lunches, to name a few - we've got you covered! At Quicken, we believe happy employees are successful employees, so we're committed to creating a fun and supportive work environment that encourages personal and professional growth, recognizing that a thriving workforce is essential to our collective success! (Benefits and perks may vary based on location.) Quicken is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Note: Quicken does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Quicken is not responsible for any fees related to unsolicited resumes.
    $22 hourly 15h ago
  • Customer Support Representative

    Nimblerx 4.4company rating

    Customer Service Agent Job In Tempe, AZ

    Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly. As a member of the Customer Support Team at Nimble, you will have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks. Hourly Pay: $20.00 Schedule: Monday-Friday rotating shift of 9:30am-6:00pm and/or 7:00am-3:30pm + 1 weekend/month Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office You will: Deliver exceptional customer support via email, chat, and phone Review and respond to 40-50 support tickets daily Communicate with pharmacy partners, patients, and internal team members Answer questions about prescription orders, refunds, tracking and delivery, and related issues What you bring: BA / BS Degree (entry level applicants are welcome!) or extensive support experience Experience in retail, hospitality, restaurant, customer service and/or pharmacy experience Proactive energy to thrive in a fast-paced tech startup environment Support skills over phone, chat, and e-mail Preferred experience with Zendesk, Salesforce or Gladly is ideal Outstanding customer service skills, including active listening and de-escalation What's in it for you: Compassionate and driven colleagues in a fun environment where success is celebrated Direct access to executives and a transparent company culture Rare opportunity to change an industry and lives of millions We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do Medical / Dental / Vision / 401K package that fits your needs Generous Vacation Policy - work hard and take time when you need it 11 Paid Holidays Work in a beautiful office overlooking Tempe Town Lake At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
    $20 hourly 1d ago
  • Call Center Representative

    Acro Service Corp 4.8company rating

    Customer Service Agent Job In Phoenix, AZ

    Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced enviroment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support). High school diploma or equivalent.
    $29k-35k yearly est. 4d ago
  • Right-of-Way Agent

    Contract Land Staff 4.5company rating

    Customer Service Agent Job In Phoenix, AZ

    CLS is looking for an experienced Acquisition Agent local to Phoenix, AZ (in-house position). This position is responsible for the field level investigations to obtain all information needed for land values, agencies requiring permits, crop data, potential areas of concern along the route, etc. This person is an experienced agent, able to perform a variety of duties independently. Essential Duties and Responsibilities include but are not limited to: Contact the owners of interests in land regarding the acquisition of real property rights, amendments of rights, notifications of entry, settlement of claims and other matters. Responsible for purchasing property by negotiating with the property owners, analyzing property appraisals, and making recommendations to the client using real estate practices, legal concepts, governmental standards, and regulations. Represent the client in complex negotiations with property owners and attorneys. Responsible for recommending to the client whether a reasonable compromise is likely and further negotiations should be pursued or whether to pursue condemnation litigation. Responsible for recommending payment increases to the client if the property owner has a legitimate basis for seeking a substantially higher amount. Responsible for estimating areas of potential damage in advance of construction and accumulate information as to damages occurring during construction. Responsible for preparing lawsuit packages for condemnation proceedings, assisting the client's attorney, and serving as an expert witness in mediation or trial if the negotiation process fails. Capable of working unsupervised in a variety of roles. Well qualified in a specialized area such as land title, regulatory matters, or acquisition that they are selected to work only in this area of special expertise. May be responsible for Right of Way operations and maintenance. Accountability: This position is responsible for working with all office staff, ensuring a healthy work environment and the satisfaction of all staff. Must be able to work effectively and professionally with office staff, the client, and landowners. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Project / Job Requirements: Must reside in Phoenix, AZ. Must have 2+ years of pipeline acquisition experience. Must be willing to work in-house (Monday-Friday). Education: Associate degree or two years of college and two plus years of Right of Way experience or equivalent combination of education and experience. Experience: Experience in interpretation of documents and in the use of all the tools required in the Right of Way field. Extensive acquisition experience. Broad array of knowledge in all phases of Right-of-Way. Understanding of environmental issues. Licensing: Must have valid driver's license. Must maintain minimum automobile liability insurance in the amount of $100,000/$300,000/$100,000. Language Skills: Requires excellent oral and written communication and presentation skills. Must be able to write clearly and concisely to prepare reports, specifications, and correspondence. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages, and decimals. Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations. Other Skills and Abilities: Intermediate computer skills and familiarity with general PC operation. Intermediate software skills with all Microsoft Office applications. Ability to learn new computer programs rapidly. Ability and willingness to move rapidly from place to place and meet timeline constraints. Capacity to be flexible, multi-task and maintain a great attitude. Ability to be a team player.
    $24k-30k yearly est. 15d ago
  • Customer Support Representative

    Wise Pelican

    Customer Service Agent Job In Scottsdale, AZ

    Job Title: Customer Support Representative (Onsite - Scottsdale, AZ) Employment Type: Full-Time Wise Pelican is an innovative leader in real estate marketing solutions, empowering real estate professionals and small business owners with cutting-edge tools and services. As a growing company with a global workforce, we foster a dynamic, inclusive work environment that promotes growth, innovation, and collaboration. Position Overview We are seeking a Customer Support Representative to join our team in Scottsdale, AZ. In this role, you will be a front-line support specialist, assisting customers via phone, email, and sometimes chat. Your primary responsibilities will include root-causing and resolving customer inquiries, troubleshooting issues, and ensuring a seamless customer experience. You will work closely with our sales and operations teams to support and guide new and existing customers. Key Responsibilities Customer Support: Provide an excellent customer support experience for our customers when answering inbound support calls. You will be responsible for root-causing and resolving inbound support inquiries from our main line and support email. You may also assist with chat when needed to help maintain SLAs. Customer Support & Issue Resolution Provide exceptional customer support by responding to inbound calls, emails, and occasionally chat inquiries promptly and professionally. Troubleshoot technical issues related to our platform and assist customers with navigating our services. Escalate complex issues to the appropriate internal teams when necessary. Escalate customer inquiries and resolutions to identify trends and areas for process improvement when needed. Documentation & Reporting: Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in our CRM. Required Qualifications 2+ years of customer support experience, customer success, or help desk role. Strong verbal and written communication skills with a customer-first mindset. Proven ability to problem-solve, troubleshoot issues, and provide clear instructions. Ability to multitask and prioritize in a fast-paced environment. Proficient in using CRM and support tools, with an ability to learn new tools and workflows quickly. Ability to work in an ambiguous environment Preferred Qualifications Experience with HubSpot, Google Suite, Slack, and Aircall. Strong Customer Support Background. Marketing and/or real estate experience are a plus.
    $31k-41k yearly est. 7d ago
  • Inbound Customer Service Represntative

    Talentbridge 3.9company rating

    Customer Service Agent Job In Tempe, AZ

    🔍 Are you a team player who thrives in fast-paced environments? Do you have a passion for delivering exceptional client experiences while working with cutting-edge technology? If so, we want YOU! We are looking for an enthusiastic Associate Professional to join our Performance and Data Reconciliation (PDR) team. In this role, you'll become a Subject Matter Expert (SME) in Client Reporting, delivering top-tier support to clients. You'll manage data reconciliation tasks, respond to escalated inquiries, and collaborate with internal partners to ensure seamless service delivery. If you have a passion for finance, client service, and continuous improvement, we want to hear from you! Key Responsibilities Become an SME in Client Reporting Applications and software to resolve complex inquiries. Manage advanced Client Reporting escalations, serving as a dedicated point of contact for escalated cases. Collaborate with team members on 3rd Party Reporting, Reconciliation Processes, and internal projects. Provide proactive solutions and continuous improvement recommendations to enhance client experiences. Maintain a high level of professionalism, empathy, and effective communication with clients and stakeholders. Support internal partners in resolving escalations and adapting to software updates and process changes. Participate in team huddles, customer service training, and continuous learning initiatives. Maintain a queue SLA of 80% or more, ensuring all inquiries are processed efficiently. Identify trends and suggest operational improvements for the PDR team. What We're Looking For Strong collaborators who thrive in client-focused, team-oriented environments. Passionate individuals who can adapt quickly to changing priorities and encourage innovation. Excellent communication and interpersonal skills to engage with clients and internal stakeholders. Analytical thinkers with a keen eye for detail and a proactive approach to problem-solving. Qualifications Bachelor's degree in Finance, Business, or a related field is preferred. 1+ years of experience in financial services, client-facing roles, or operations. Strong organizational skills and the ability to manage multiple tasks effectively. Prior experience in client service or support roles within the financial industry is a plus. Demonstrated ability to work both independently and collaboratively. Familiarity with investments, mutual funds, fixed income, and client reporting applications is a bonus. Preferred Certifications Series 99 or Securities Industry Essentials (SIE) is a plus. Knowledge of a wide range of investments and client reporting tools. Why Join Us? Cutting-edge technology and innovative tools. Dynamic and inclusive culture that encourages creativity and continuous improvement. Opportunity to make a meaningful impact by supporting clients in achieving their financial goals. Ready to be part of a team that is transforming the financial industry? Apply now to join a company committed to your growth and success! 🌐 We are an Equal Opportunity Employer We value diversity and are committed to creating an inclusive environment for all employees. #ClientService #FinanceJobs #CareerOpportunity #DataReconciliation #JoinOurTeam
    $29k-37k yearly est. 1d ago
  • Customer Care Specialist

    TBG | The Bachrach Group

    Customer Service Agent Job In Mesa, AZ

    Global transportation company is looking for customer service representatives to join their team. The role will involve providing information and services to rental car customers for any tolls or violation incurred during the rental period. The successful candidate will be passionate about providing world-class service, ready to take on challenges, and have a positive attitude. Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers' needs are met. You will need to provide excellent service that will result in a one call resolution. This is an excellent opportunity to grow a career with a well-established company that has ample room for growth! Hours: 9-5:30 M-F Pay Rate: $20/hr Responsibilities: Provide customers with resolution/ education on products and services Process payments Deliver accurate information while navigating through multiple computer applications Document customer interactions in a clear and concise manner Qualifications: High school diploma or GED Proficiency with Microsoft Office and Outlook Strong interpersonal and typing skills Bilingual in Spanish a plus Be consistently reliable and dependable
    $20 hourly 10d ago
  • Laboratory Pre-Analytical Services Associate

    Pride Health 4.3company rating

    Customer Service Agent Job In Phoenix, AZ

    Pride Health is hiring a Laboratory Pre-Analytical Services Associate I to support our client's medical facility, which is based in Phoenix AZ 85040. This is a Contract job with a possible extension opportunity and a great way to start working with a top-tier healthcare organization! Location: Phoenix AZ 85040 Schedule: 3 am-11:30 am Monday- Friday(40hrs/week) Pay Range: $17/hr-$20/hr (Offered pay rate will be based on education, experience, and healthcare credentials.) The rate is based on years of DIRECT EXPERIENCE as listed in the resume Responsibilities: The main function of a laboratory pre-analytics services assistant is to be responsible for processes occurring before testing, such as patient preparation, specimen collection, identification, preservation, and processing. Assistants provide general support functions within the pre-analytic and analytic laboratory departments such as clerical and laboratory assistant duties to support overall operation of the lab. Job Responsibilities: Monitoring, sorting and storing of incoming specimens. Data entry including patient requisitions, and double checking for accuracy. Assist in providing general support functions. General clerical duties. Take inventory, stock, order, and stock supply items as directed by supervisors for the pre-analytical department Verify and enter patient demographics, patient consent, and insurance information with manual requisitions along with collected and received time/date information. Order tests as per request. Skills: Verbal and written communication skills, attention to detail, and problem-solving skills. Will be on their feet, walking, standing. Will be packing samples, will need to be able to lift about 20 lbs Qualifications: High School Diploma or GED is required. Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Interested? Apply today! Schedule a call with me here ***********************************************
    $17 hourly 3d ago
  • Customer Care Professional

    Bassett Furniture Industries, Inc. 4.7company rating

    Customer Service Agent Job In Scottsdale, AZ

    Responsible for managing the daily operations of the Bassett Home Furnishings retail location, so that the store's financial objectives, customer experience, and daily tasks are consistently achieved. The Store Operations Administrator works with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions, Ensuring adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service. Necessary experience/skills/education/abilities Retail experience is a plus, but not required; Conflict and problem resolution skills; Organizational and time management skills; Commitment to Bassett's Vision and Values at all times; Valid driver's license and a maintained clear and safe driving record; Work as a team with an enthusiastic attitude; Effectively communicate with customer, co-workers, and management; Read, understand and write the English language; Utilize Windows based software, including Word and Excel; Navigate and utilize applicable Bassett systems; Occasionally lift and/or pull up to 25 pounds; Occasionally bend or reach overhead; Essential Functions Assist design consultants with order entry, cash management, and financing applications. Assist ordering parts for customers such as arm caps, table legs, hardware, etc. Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer. Assist with sales order entry auditing using the daily transaction report. Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns. Scheduling customer deliveries, service calls and conducting customer satisfaction surveys. Processing service orders and maintain communication with customer on service status. Receive purchase orders for parts or store pick-ups. Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager. Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance. Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc. Perform other operational duties as assigned; Maintain satisfactory time and attendance. Benefits include: Paid training Health/Dental/Vision coverage Life Insurance 401(k) plan with company match Tuition assistance Paid time off Generous Employee Discounts Work in a State-of-the Art Showroom Opportunity for growth and advancement. Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D
    $37k-43k yearly est. 10d ago
  • Call Center Representative

    Lancesoft, Inc. 4.5company rating

    Customer Service Agent Job In Phoenix, AZ

    Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced environment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations Experience Required : Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
    $27k-35k yearly est. 10d ago
  • Customer Service Rep

    Ultimate Staffing 3.6company rating

    Customer Service Agent Job In Phoenix, AZ

    The Customer Service Representative is responsible for engaging with customers on behalf of their company. Duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $28k-34k yearly est. 9d ago
  • Acquisitions Representative at Basil Holdings

    Basil Holdings

    Customer Service Agent Job In Tempe, AZ

    Company: Basil Holdings Employment Type: Full-time Compensation: $60,000 - $200,000+ annually (commission-based only) Basil Holdings is one of the fastest-growing wholesale real estate companies in the industry, helping homeowners sell their properties quickly while creating lucrative opportunities for real estate investors. Our mission is rooted in transparency, integrity, and exceptional service. Join a company where your drive and determination directly impact your financial success and professional growth. If you are a motivated sales professional with a hunger for success, this is the perfect opportunity to unlock your earning potential. Why Join Us? High Earning Potential: Commission-only structure with uncapped earning potential-our top performers earn $200,000+ annually. Growth Opportunities: Join a supportive team with a clear path for professional development and leadership roles. Cutting-Edge Tools: Utilize advanced CRM systems and industry-leading platforms to excel in your role. Team Culture: Work in a dynamic, high-energy environment where your efforts are recognized and rewarded. Purpose-Driven Work: Make a tangible impact by helping homeowners and investors achieve their goals. What You'll Do As an Acquisition Sales Representative, you will be on the front lines of our business, connecting with property owners and agents to negotiate and close deals. Your primary focus will be to acquire off-market properties that meet our investment criteria. Key Responsibilities: Make 100+ outbound calls daily to property owners and real estate agents to generate leads. Build strong rapport with sellers and agents, overcoming objections and fostering trust. Analyze property details, negotiate effectively, and secure purchase agreements. Manage and update leads using our CRM system to ensure a consistent follow-up process. Drive revenue by maintaining a results-oriented mindset and consistently meeting or exceeding sales goals. Attend occasional in-person property appointments to evaluate and finalize deals. What We're Looking For We're seeking ambitious, self-motivated individuals who thrive in a fast-paced, commission-driven environment. If you're passionate about sales, love building relationships, and are hungry to succeed, we want to hear from you! Qualifications: Minimum 6 months of sales experience (real estate sales preferred). Proven track record of exceeding sales goals and closing deals. Prior cold calling experience, with the ability to make 100+ calls daily. Excellent negotiation and communication skills. Confidence when meeting new people and building relationships. Detail-oriented, organized, and capable of managing multiple leads simultaneously. Proficiency with CRM systems and a willingness to learn new technology. Reliable transportation for office commutes and in-person appointments. High school diploma or equivalent (required). What Success Looks Like: Consistently closing deals and contributing to the company's growth. Building and maintaining strong relationships with sellers and agents. Mastering the sales process and excelling in lead management. Achieving or exceeding your financial goals with dedication and persistence. Compensation and Benefits: Uncapped Earnings: Competitive commission-only pay structure. Work-Life Balance: Monday to Friday, 8-hour day shifts. Career Development: Access to training, mentorship, and leadership opportunities. Collaborative Environment: Join a passionate team focused on success and growth. How to Apply Are you ready to take your sales career to the next level? Join Basil Holdings and unlock your potential in the thriving real estate industry. Apply today by submitting your resume and a brief cover letter explaining why you're the perfect fit for this role. At Basil Holdings, we believe in empowering our team members to achieve financial freedom and professional success. If you're driven to make an impact and earn what you're truly worth, we want to hear from you! Apply now and start building your future with Basil Holdings! nd earn what you're we want to hear from y
    $26k-41k yearly est. 15d ago
  • Customer Service

    Goodwill of Central & Northern Arizona 4.0company rating

    Customer Service Agent Job In Gilbert, AZ

    Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work! Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Candidate Support at ************, option 5, or *********************************** . We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ******************************************** ) to learn how to report it.
    $20k-27k yearly est. 3d ago

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