Licensed Insurance Customer Service Rep
Customer Service Agent Job 47 miles from Ashland
If you have your OR P & C License and want to work for a growing brokerage that offers excellent benefits and no weekend hours, my client's new insurance customer service role is for you.
My client is a full-service independent insurance brokerage experiencing rapid growth. They need to hire another insurance customer service rep for their Klamath Falls, OR office. This is a terrific opportunity to take your direct writer agency experience and move to the independent agency side where you will learn how to work with 20+ Carriers giving your customers lots of options to get the best coverage. You will work in the office Mon to Fri helping walk-in customers with payments, billing questions, vehicle changes, certificates, address changes, and other daily service tasks to assist the Account Manager.
The agency is a fun place to work. They provide a fully paid benefits package, 401K + match, paid vacation/PTO, bonus, and free parking. Best of all, they offer paid continuing education opportunities to allow you to grow into an Account Manager role in the future.
Candidates need an OR P & C license and at least 6 months of agency experience, and live a commutable distance from Klamath Falls, OR.
To apply, email your resume to **************************** or call ************. They would like to hire before holidays.
Customer Service Specialist 2 (6255)
Customer Service Agent Job In Ashland, OR
GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.
We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us!
We encourage Recology employees to G.R.O.W. with Us professionally and personally by:
* Giving Back to our communities.
* Recovering Resources to achieve their best and highest use.
* Owning a company that provides quality service and protects the environment.
* Working Together to achieve our common vision, a world without waste.
You can G.R.O.W. with Us by becoming our Customer Service Specialist 2
THE ROLE
Under general supervision, provides efficient and courteous customer service by telephone and/or personal contact.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
* Answers telephone and greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records and account status.
* Participates in training-related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies and delinquent accounts by telephone contact.
* Monitors delinquent accounts to point of resolution.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Two years of related experience in customer service.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Customer Service Coordinator - HP
Customer Service Agent Job 17 miles from Ashland
Herb Pharm
We inspire trust in plants and respect for nature. We balance purpose with profit, treating our employees with respect and gratitude.
Located in beautiful Williams, Oregon, Herb Pharm is the nation's leading liquid herbal supplement company. Comprised of a diverse organic farm and production facility, we work with more than 250 plants and distribute over 200 liquid herbal extracts to grocery, natural food, and specialty stores nationwide and have been for over 40 years!
We are looking for dedicated professionals to grow with our Customer Service team. Read on to find out more below:
Job Title: Customer Service Coordinator
Department: Customer Service
Location: 5428 Bierson Way, Central Point, OR, 97502
Hours: Monday-Friday, 90-Day Training Schedule: 7:30 am - 4:00 pm. After Training Schedule: 8:00 am - 4:30 pm
Pay: $17.00 per hour.
Summary: This position is responsible for supporting the company's sales activities and providing a positive customer service experience while taking and entering accurate orders, responding to product inquiries, and resolving customer issues resulting from business operations. The following duties are performed in a courteous manner thereby contributing to the overall successful operation and growth of the organization.
Essential Duties and Responsibilities can include the following, other duties may be assigned:
Responsible for answering all inbound phone calls courteously and efficiently. Ensures that all customer inquiries are answered promptly, professionally and to the customer's satisfaction while following established policies and procedures.
Ensures that proper procedures are followed for order processing, returns, credits and discounts.
Ensures smooth and expedient handling of customer service complaints by serving as a professional point of contact.
Resolve problems in a business-like manner, documenting incidents as required, initiating a customer complaint record and forwarding complainant, complaint or both to the appropriate company personnel for handling.
Requests assistance from Customer Service Lead and/or Customer Service Manager, as needed.
Ensures efficient department operation by participating in all team meetings, willingly assisting co-workers to balance workload, bringing opportunities for improvement to the attention of the Customer Service Manager and performing other administrative tasks, as assigned.
Requirements
Education/Experience:
High school diploma or GED
1+ year of related experience and/or training.
6 months or more of call center experience required.
Qualifications & Requirements:
Maintains and develops professional and technical knowledge, by attending educational workshops, reading industry professional publications, establishing personal networks and keeping abreast of relevant sales techniques.
Recommends new products or service opportunities to management based on customer inquiries. Communicates appropriate feedback received from the field to management.
Attends occasional special events, i.e., trade shows, retailer retreats and herbal conferences to build relationships and strengthen herbal knowledge.
Ability to exercise judgement and work in a fast-paced environment.
Proven ability to efficiently navigate and manage multiple software programs at once.
Technical Requirements:
Proficiency in Office365
Experience with database management and word processing software. Has the capacity to learn and comprehend new computer programs or tools.
Candidates advancing in the hiring process will complete a typing assessment to evaluate speed and accuracy.
Language Skills: Ability to read and interpret documents such as business and industry journals, company procedures manuals, safety rules and computer operating manuals. Ability to compile, analyze and write routine reports and correspondence. Ability to speak effectively before small groups of customers or employees of an organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference, volume and percentages. Ability to apply concepts of basic algebra and geometry.
Reasoning Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Interpersonal Skills: Ability to quickly organize and communicate thoughts and to understand communication from others. Ability to maintain composure, listen and respond appropriately.
Pre-Employment Requirements: Offer of employment is contingent upon a successful background check, and drug screening.
At-Will Employment: Herb Pharm is an ‘At-Will' employer. Nothing in this job description should be interpreted as an employment contract.
Our generous benefits package includes a complete range of quality health benefits:
Comprehensive group medical, dental and vision coverage for employees and dependents
Coverage includes a variety of alternative health care options
Prescription drug coverage with a mail order program
Generous employee purchase discounts on our herbal products
Employee assistance program
Green Commuter Initiative to encourage carpooling, walking and biking to work
Life, accident and disability insurance
Paid vacation and personal time off
Short term disability plan
401(k) retirement plan with generous company matching and profit-sharing features
Salary Description $17.00/hr
Building Permit Clerk/Customer Service Clerk
Customer Service Agent Job 20 miles from Ashland
Education | **Administration** **Building Permit Clerk/Customer Service Clerk** Clerk I/II (Building/Finance) $3,696-$4,988/month plus excellent benefits The City of Eagle Point is recruiting for a customer service position that will work primarily in the Building Department. This position may be filled at the level of Account Clerk I/II depending on experience and qualifications.
Primary duties in Building include: reviewing and issuing permits, researching and answering questions regarding permits, zoning, and land-use. This position involves a high level of customer service and may also provide support services for Planning and Public Works.
Examples of additional work may include any of the following: assisting customers in person or over the phone, handling cash payments, balancing cash drawers, Accounts Payable, Accounts Receivables, Business Licenses, Utility Billing, Municipal Court, supporting needs of other departments, or organization of archived records. Other duties include filing, scanning records, proofreading documents, creating forms and other support tasks. Depending on experience, other duties could include some IT duties. Some examples of those duties may include assistance to other staff related to computers equipment and software as well as updating the website, social media and newsletters.
**Please read these instruction before applying for this position**
•Read the complete job description
•Complete the City of Eagle Point employment application
•Submit the City of Eagle Point employment application, a resume and a cover letter in one of the ways listed below.
**An application package is only complete if it contains all of the following:**
City of Eagle Point Employment Application
A resume
A cover Letter
All should be attached together and submitted to City of Eagle Point Human Resources Department. Application packages can be submitted in the following ways:
Mail to PO Box 779, Eagle Point, OR 97524
Or
Deliver to 17 S. Buchanan Ave., Eagle Point, OR 97524
Or
Fax to *************
Or
Email to
Application packages that are emailed or faxed to the City are not considered accepted until a confirmation of receipt is sent to applicant.
**All communication will be done via email so please provide a valid email address and monitor it for updates regarding this position.**
If you have any questions, please contact Melissa Owens
at or ************** X104
Eagle Point is an Equal Opportunity Employer
Category Administration Status Filled Salary $3696-$4,988/month plus excellent benefits. Posted December 5, 2023 Closing Open Until Filled Attached Files
CUSTOMER SERVICE SPC
Customer Service Agent Job 13 miles from Ashland
Job Description
About the Role:
As a Customer Service Specialist at Oregon Advanced Imaging LLC, you will be responsible for providing exceptional customer service to our patients and clients. You will be the first point of contact for inquiries, scheduling appointments, and addressing concerns. Your main goal will be to ensure that our patients have a positive experience with our facility and services. You will work closely with our team of healthcare professionals to ensure that our patients receive the best care possible.
Minimum Qualifications:
High school diploma or equivalent
1+ years of experience in customer service
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in Microsoft Office and basic computer skills
Preferred Qualifications:
Experience in a healthcare or medical office setting (preferable)
Experience with electronic medical records (EMR) systems (preferable)
Responsibilities:
Answering phone calls from patients and providing offices
Scheduling appointments and coordinating with healthcare professionals
Providing information about our services and answering questions
Resolving patient concerns and complaints in a timely and professional manner
Maintaining accurate records and updating patient information
Skills:
As a Customer Service Specialist, you will use your excellent communication and interpersonal skills to provide exceptional customer service to our patients and clients. You will also use your organizational and multitasking skills to schedule appointments and coordinate with healthcare professionals. Proficiency in Microsoft Office and basic computer skills will be necessary for maintaining accurate records and updating patient information. Preferred qualifications such as experience in a healthcare or medical office setting, bilingualism, and familiarity with medical billing and EMR systems will be beneficial in performing your duties effectively.
ABK Customer Service
Customer Service Agent Job 13 miles from Ashland
Job Description
ABK Customer Service reps work in a a fun, fast paced environment assisting parents and students with class scheduling and enrollment across the entire ABK organization, sales in vending, pro-shop, and smoothies in our new smoothie bar.
Primary hours of operation are afternoons, evenings, & weekends.
Customer Service Representative - State Farm Agent Team Member
Customer Service Agent Job 44 miles from Ashland
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401k
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Teammate
Customer Service Agent Job 17 miles from Ashland
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures—especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Medical Biller/Customer Service Rep
Customer Service Agent Job 37 miles from Ashland
“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At Rick's Medical Supply, a
SuperCare Health company,
you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
Under the general supervision of the Medical Necessity Supervisor, a Medical Necessity Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which include; patients, clients, referral sources, physicians, and sales representatives in verifying benefits and coverage with the health plan, sending out and obtaining medical necessity documentations in a timely manner.
Responsibilities:
Responsible for creating, sending out and/or obtaining all medical necessity documentations in a timely manner and log information in the system.
Maintains and updates all medical necessity information in the system such as patient information, payer changes, and other information to support billing process.
Communicates with physicians offices, medical groups, MSO, and health plans on a daily basis for medical necessity documentation and for the continuation of patient equipment.
Communicates to Lead or Supervisor or Manager regarding progress, updates, problems, error trends, new findings, inaccurate or untimely claim submission, and others in a timely manner.
Maintains a daily follow-up system and checks the starting & expiring dates of medical necessity documentations.
Submits appropriate documentation such as prescription, labs results, medical justification, authorization, eligibility, and others as necessary and applicable in a timely manner.
Works on Hold Revenue report, group projects, goals and renewal process.
Maintains accurate and complete daily productivity report.
Performs other duties as assigned.
Remains knowledgeable on product and insurance coverage issues in order to inform
patients of copays and other benefit information
Attends all departmental meetings, company meetings, and in-services
Reports to work daily and is ready to work at the scheduled start time
Works Saturday assignment as needed or scheduled
Performs any other duties that may be requested by supervisor or management
Understand and adheres to all of SuperCare Health company policies
To remain knowledgeable to date on all products, guidelines and insurance coverage trends
Maintain a professional safe and clean work environment.
Understand and adheres to all of SuperCare Health company policies.
Perform all other duties as assigned and required
Must meet minimum of monthly goals
Education and or Work Experience:
Experience with Medical Supply Company
Knowledge of diagnosis and Medical terminology
Excellent Customer Service skills
Detail oriented
Proficiency in Microsoft Word, Excell, Outlook, and PowerPoint
Experience in healthcare, medical and/or HME industry (preferred)
Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
Strong organizational skills and detail oriented
Perks:
Paid Training
Sick Time
Paid Mileage
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program
What Rick's Medical Supply is About
"We treat our customers like family. Rick's Medical Supply, Inc. has been the source for medical supplies and equipment in the Roseburg, OR area for over forty years because of our superior commitment to provide you with the absolute best in product quality and customer service. Our highly trained staff will help you make the best choices for your needs, while providing you with friendly service and expert advice. Every effort is made to ensure that your experience is as pleasant and efficient as possible. Stop by and see us! Our business is your good health."
Connect With Us!
Company Website *************************
Company Business Hours - 8:30 AM - 5:30 PM PST
LinkedIn *******************************************************
Facebook *******************************************
Cassandra Cooper - Talent Acquisition LinkedIn
Driveway Customer Satisfaction Representative
Customer Service Agent Job 13 miles from Ashland
Dealership:L0397 Driveway Home OfficeDriveway.com | Customer Satisfaction Representative
Schedule: Monday - Friday or Tuesday - Saturday, 9:30 AM - 6:00 PM
Compensation: $20.00-$22.00
Join the team at Driveway, where customer satisfaction is our priority!
Position Overview:
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
Key Responsibilities:
Lead customer satisfaction improvement initiatives at assigned store(s).
Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
Develop and implement continuous improvement plans to enhance customer satisfaction.
Follow up with customers within 48 hours to ensure their satisfaction.
Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.
Skills & Qualifications:
Attention to detail and sense of urgency.
Strong communication skills.
Warranty Claims or Collections experience highly preferred
Basic computer skills.
Team player with a positive attitude.
Benefits:
Competitive pay
Medical, Dental, Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Plan
Employee Stock Purchase Plan
Wellness Programs
Equal Opportunity Employer: Driveway is committed to equal employment opportunities, considering all qualified applicants regardless of background. Must be 18 years or older.
Ready to make a difference? Apply today and start your journey with Driveway!
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Driveway Customer Satisfaction Representative
Customer Service Agent Job 13 miles from Ashland
DrivewayDriveway.com | Customer Satisfaction Representative
Schedule: Monday - Friday or Tuesday - Saturday, 9:30 AM - 6:00 PM
Compensation: $20.00-$22.00
Join the team at Driveway, where customer satisfaction is our priority!
Position Overview:
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
Key Responsibilities:
Lead customer satisfaction improvement initiatives at assigned store(s).
Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
Develop and implement continuous improvement plans to enhance customer satisfaction.
Follow up with customers within 48 hours to ensure their satisfaction.
Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.
Skills & Qualifications:
Attention to detail and sense of urgency.
Strong communication skills.
Warranty Claims or Collections experience highly preferred
Basic computer skills.
Team player with a positive attitude.
Benefits:
Competitive pay
Medical, Dental, Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Plan
Employee Stock Purchase Plan
Wellness Programs
Equal Opportunity Employer: Driveway is committed to equal employment opportunities, considering all qualified applicants regardless of background. Must be 18 years or older.
Ready to make a difference? Apply today and start your journey with Driveway!
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Customer Service/Ground Operations Agent - MFR
Customer Service Agent Job 13 miles from Ashland
This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.
Visa Sponsorship Available: No
Minimum Requirements
• Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
• Education: High School Diploma/GED.
• Education Details: GED Equivalent.
• Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.
• Must be at least 18 years of age and possess a valid driver's license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Preferred Requirements
• Basic computer skills; Knowledge of general office equipment.
• Must be people oriented, highly motivated with a positive and friendly attitude.
• Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Must be at least 18 years of age and possess a valid driver's license.
• Must be available to attend required training.
• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
Job Duties
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitors safety sensitive zones Ensure FAA.
• Ensure Allegiant Air and airport regulations are followed.
• Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see Allegiant.com/careers
People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
Customer Service Rep
Customer Service Agent Job 37 miles from Ashland
Job Description
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
Confirm customer information is accurate and complete for all communication needed.
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
Oversee processing of initial insurance assignments, customer contact/appointment verification.
Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
Provide Customer with warranty information.
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
Daily - Follow-up on all Missed Opportunities
Daily - Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
Tow Acceptance Log: complete with Tow driver for every tow-in, submitted monthly to accounting.
Open mail daily and disperse appropriately including invoices and statements.
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.
Key Performance Metrics
Customer Service Index Score 95% for Kept Informed, Quality Repair and On Time
Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
Ask for the sale and schedule the repair: 75% Closing Ratio.
Skills/Qualifications:
I-CAR Introduction to Collision Repair required in first 90 days of employment.
Basic Computer Skills are necessary to navigate company systems & communicate with customers.
Must be able to multi-task in a high-paced environment with a flexible attitude.
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Adheres to the company’s non-disclosure and confidentiality policies concerning customer information.
Customer Service Teammate
Customer Service Agent Job 18 miles from Ashland
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer Service Representative
Customer Service Agent Job 37 miles from Ashland
BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS:
Customer Service Duties
· Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
· Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
· Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
· Offer current promotional items to all customers.
· Offer credit card application and information to all customers.
Visual Communications
· Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
· Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
· Ensure that all prices are displayed correctly for each product.
· Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
· Keep the food and beverage area clean, neat, and well stocked with all necessary items.
Food and Beverage Handling
· Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
· Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Cash Handling
· Accurately conduct all cash, debit, credit transactions on cash register (POS).
· Preform simple math calculations.
· Make sure all money is dropped in the safe according to company policy and procedures.
Maintenance/Cleanliness Duties
· Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
· Removes and disposes of trash and debris outside/inside.
· Sweep and Mop floors.
· Clean station restrooms.
Miscellaneous
· Follows Shift Duties schedule for correlating shift.
· Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
· Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
· Performs all other duties assigned.
JOB QUALIFICATION REQUIREMENTS:
The incumbent must be able to work any shift, Sunday - Saturday to support the company's business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge/Experience:
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required.
Software, Tools and Equipment:
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements:
As a team member you will represent Hassan & Sons. While you are on the job, Hassan & Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information.
PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged orrepeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.
WORKING ENVIRONMENT :
Gas station with food mart.
Customer Service Representative 7270
Customer Service Agent Job 37 miles from Ashland
Job Description
The main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. CSRs need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges and other related important information which will be relayed to customers whenever it is needed.
While performing the duties of this job, the team member may be required to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust or toxic chemicals. This job can be physically demanding: the team member may be required to use hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop or kneel.
Some specific duties of Domino's CSRs include:
Attracting potential customers by answering product and service questions and advertising/"wobble boarding"
Opening and maintaining customer customer accounts by recording and updating account information
Preparing and packaging food products
Collecting payment and handing out orders to customers
Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments, following up to ensure resolution
Maintaining financial accounts by processes customer adjustments
Contributing to team effort by accomplishing related requests as needed
Qualifications
We will ensure you are trained and have a positive learning experience when you join our team. Wage for all CSRs is minimum wage, with the option for raises based on performance evaluations conducted by Regional Supervisors on a regular basis in $.25 increments to a max of $1.00 over Minimum wage before being eligible for a management position. CSRs also frequently receive tips on a daily or bi-weekly basis via an in-store tip pool.
CSRs must:
Be 15 years or older
Be attentive to detail
Be customer oriented, friendly and energetic
Have cash management skills
Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative - State Farm Agent Team Member
Customer Service Agent Job 37 miles from Ashland
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Licensing paid by agency
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative - State Farm Agent Team Member
Customer Service Agent Job 47 miles from Ashland
Job DescriptionBenefits:
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Representative with Rachael Spoon State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Resiliency and positivity are required attributes.
Customer Service Representative - State Farm Agent Team Member
Customer Service Agent Job 13 miles from Ashland
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Russell Brown - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Service Yard- Part time
Customer Service Agent Job 47 miles from Ashland
Founded in 1934, Grange Co-op is a cooperative dedicated to serving the needs of its members and the communities in which they live. With a focus on farm and ranch products, work wear and western wear, garden supplies, and pet care essentials, Grange Co-op has grown to become a trusted name in the industry. The company operates multiple retail locations, a feed mill and remains committed to delivering exceptional value and service.
****GENERAL PURPOSE OF JOB****
To provide friendly, accurate service and ensure that customers receive their purchases in a timely manner; and to maintain the overall cleanliness and appearance of the service yard.
****ESSENTIAL DUTIES AND RESPONSIBILITIES****
• Demonstrate friendliness towards customers and co-workers
• Fill customer orders as identified on the loading slips
• Read loading slips and retrieve purchased merchandise from the warehouse or service yard and load into customers' vehicles
• Control inventory and order merchandise as needed to maintain adequate stock
• Operate forklift as necessary
• Clean, sweep, hose, and shovel debris from loading dock, warehouse and service yard as necessary to maintain a clean environment
• Listen and respond to questions and requests from co-workers inside the retail store
• Maintain loading slips after the customers' products have been loaded
• Perform daily inspections of all vehicles and forklifts on location
• Stock inside retail store as directed by management team
• Perform cashier functions in warehouse
• Monitor and maintain pest control
• Answer phones in a friendly manner and provide customer assistance to callers
• Uphold all cooperative policies
• Perform other tasks and duties as required by supervising manager
****SUPERVISORY RESPONSIBILITIES****
• This position does not have supervisory responsibilities
****EDUCATION AND/OR EXPERIENCE****
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
****LANGUAGE SKILLS****
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
****MATHEMATICAL SKILLS****
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
****REASONING ABILITY****
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
****OTHER SKILLS AND/OR ATTRIBUTES****
• Strong communication and interpersonal skills
• Excellent customer service skills
• Accuracy and attention to details
• Ability to become forklift certified
• High level of integrity
• Friendliness and cheerfulness towards customers and co-workers
• Ability to perform effectively in both individual and team environments
• Excellent prioritization and organizational abilities
• Ability to work in all weather elements
• Ability to continually lift and load heavy items
• Possess a strong sense of urgency
*****Bilingual candidates encouraged to apply!*****
The pay range for this role is:
15.53 - 18.98 USD per hour (Klamath Falls)
Klamath Falls
Klamath Falls, OR
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