Customer service agent jobs in Battle Creek, MI

Job DescriptionDescription: Now Hiring: Call Center Representatives Pay: $15/hr base + $5-$35/hr in performance bonuses Type: In-Person | Entry-Level | Part-Time & Full-Time Shifts Available Why You'll Love Working with Us: Earn $20-$50/hr with hourly base pay plus uncapped bonuses Paid training with ongoing coaching and mentorship Growth opportunities in both the Marketing and Customer Service departments Fun, supportive team environment focused on collaboration and development Flexible shifts with evening and weekend options Kickstart Your Career in Marketing & Customer Service All-Weather Seal of West Michigan is a trusted leader in home improvement, and we're growing fast! We're looking for energetic, people-oriented individuals to join our Outbound Call Center in Wyoming, MI. As a Call Center Representative, you'll connect with homeowners who have expressed interest in our services-no cold calling required-to generate leads and schedule appointments. If you're ready to grow your career in a fast-paced, positive environment, this is the opportunity for you! What You'll Do: Engage with customers to discuss home improvement needs and generate qualified leads Set appointments for consultations with our team Answer questions and provide helpful, accurate product information Log interactions in our CRM system and maintain up-to-date records Collaborate with your team to refine skills and reach shared goals What You Bring: Strong verbal communication and listening skills A positive, coachable attitude and team-oriented mindset Customer-first focus and problem-solving ability Basic computer knowledge (CRM experience is a plus) Availability for evening or weekend shifts Join a company that invests in your success. Apply today and start your journey with All-Weather Seal of West Michigan-where your voice matters, and your growth is a priority. Requirements:

Outside Service Call Center Helper Job Description GENERAL SUMMARY OF DUTIES: Assist with assigned duties delegated by the Call center, Remittance, Collections/Billing and System support Supervisors or Team Leads ESSENTIAL FUNCTIONS: Assist with special project information as assigned by Call Center supervisor or Team Leads Assist with assigned tasks for Collections and Billing. JOB SPECIFICATIONS: KNOWLEDGE, SKILLS, ABILITIES High School Diploma or equivalent. PHYSICAL REQUIREMENTS/ WORKING CONDITIONS: Frequently required to sit, talk, hear and listen. Ability to effectively communicate in writing and orally. Ability to enter and retrieve data from computerized, typed and written sources. Normal office environment. Some field work and standing.

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Hybrid ( #LI-Hybrid ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary * Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews. * Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs. * Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met. * Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support. * Provides peer support through on-the-job training and knowledge sharing. * Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS or Dayton, OH Essential Job Functions * Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review. * Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions. * Explains premium changes. Quotes, sells, and generates premium. * Analyze, clarify and resolve complex policy and account related questions from external customers. * Accesses account information and communicates while working in multiple systems across all brands. * Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations. * Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking. * Resolves issues requiring expert support. * Actively listens to customer concerns to identify trends or patterns. * Recognizes opportunities for innovation and process improvement and makes recommendations to leadership. * Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues. * Leads implementation of process changes. Monitors performance metrics and prepares reports. * Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. * Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge. * Stays current with relevant product(s), which includes all specialty lines. * Champions change initiatives and fosters acceptance and support for these changes within the team. Physical Actions * Job is performed in-person at a Farmers office or virtually at an approved alternative work location. * The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. * Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. * Frequently sits for prolonged periods of time, up to a full shift. * Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. * Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. * Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. * Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. * Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. * Possesses clear vision, with or without correction, to visually read and verify information. * Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. * Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. * Jobs in this category require rare, if any, travel. Education Requirements * High School Diploma or equivalent required. * Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license. * Ability to be appointed to sell insurance in all states required. Experience Requirements * 2 years of experience in insurance or related field required. * Experience providing advanced customer support within a high-volume, complex environment preferred. Benefits * Farmers offers a competitive salary commensurate with experience, qualifications and location. * o DC/NJ/NY/OH Only: $27.04 - $45.90 * The starting hourly pay for this role is $27.38-$30.29, based on location. * Bonus Opportunity (based on Company and Individual Performance) * 401(k) * Medical * Dental * Vision * Health Savings and Flexible Spending Accounts * Life Insurance * Paid Time Off * Paid Parental Leave * Tuition Assistance * For more information, review "What we offer" on https://*********************************/#offer Job Location(s): US - MI - Caledonia, US - MI - Grand Rapids Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************

The FBO Customer Service Representative utilizes superior customer service skills as a company liaison to respond to inquiries and carry out requests from customers, vendors, team members and the general public during the overnight hours. This position interacts with customers to create and foster long-term meaningful relationships; provides company switchboard and administrative support as needed; performs Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft; and monitors the company's security systems. Essential Job Functions * Greets team members, customers, vendors, visitors and the general public and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. creating itineraries and arranging customer travel accommodations such as hotel, rental car, catering, restaurants, etc.). Promotes FBO services and fuel supplier programs. Develops and maintains relationships with contacts at local hotels, rental car companies, catering providers, etc. * Refuels, tows and wing walks all maintenance, transient and airlines aircraft using applicable ground support vehicles according to Duncan Aviation approved processes, procedures and Best Practices. Checks and adds oil, fuel additives and other fluids as needed. Assists with maintaining functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking. * Informs customers, prepares invoices and bills or receives payment for various company services (i.e. fuel/oil sales, hangar rentals, minor maintenance work, parts, etc.). Sorts, checks and verifies all invoices, created on respective shift, to ensure accuracy of invoices. Coordinates with Line Service team to ensure accuracy of fuel inventory and sales. Provides administrative support for the company, as requested, (i.e. sorting and organizing filing materials, collating and inserting materials for bulk mailings, relaying company announcements, creating spreadsheets, updating Customer Database, etc.). * Assists Accounting department by accurately balancing cash drawer at the beginning and end of each shift, and notifying supervisor of any discrepancies, dispersing cash and credit cards, handling expense reports, etc. * Provides company switchboard and administrative support and responds and/or directs radio, UNICOM, etc. to appropriate company team members via routing calls, the company's paging system, radios, monitoring flight-tracking system and announcing arriving customers, etc. Provides transportation for customers as necessary. * Monitors the company security systems including receiving security-related paperwork and creating security access rights, responding to security/fire alarms and troubles, monitor vehicles and team members entering through secured gates and doors, issuing keys, etc. * Performs other related duties as assigned by management. Job Specific Requirements * Licenses/Certificates: Man-lift and Forklift Certification; Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications; meets TSA security requirements; valid driver's license and acceptable driving record; respirator fit eligible * Attendance: Regularly scheduled attendance required * Physical: Read small print; repetitive motion; lifts 50 lbs.; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking bending, kneeling, stooping, crouching, crawling, climbing and sitting; proficient typing and data entry skills * Environmental: Tolerates working in extreme temperatures noisy environment. Education and Experience * High School graduate or equivalent required * Minimum one year customer service experience including direct customer contact and multi-line phone experience required * Proficiency with general computer usage, and basic knowledge of Microsoft software (Word, Excel, Project, etc.) required

Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers. Freedom Motors USA is seeking a full-time, on-site, Call Center Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships. Regular schedule is Monday - Friday 9am - 6pm but must have availability for rotating weekend coverage! What you'll do: Respond to inbound sales inquiries via phone, email, and live chat. Make outbound calls to potential customers to generate new leads and sales opportunities. Create and maintain long-lasting relationships with customers. Qualify leads based on customer needs, budget, and timeline. Follow up with leads and maintain regular communication to move them through the sales funnel. Maintain accurate records of customer interactions and sales activities in the CRM system. Verify and update existing customer information. Identify and escalate priority issues. Document call information according to standard operating procedures. Route calls as appropriate and per standard operating procedure. Complete daily tasks by the end of each business day. Consistently meet or exceed daily, weekly and monthly metric goals. Collaborate with the sales team to ensure a seamless customer experience. What you'll need: Bachelor's Degree required. Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment. Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment. Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive. Strong computer skills and exceptional verbal and written communication skills. Ability to maintain a professional and positive attitude at all times. This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing. Compensation: $20.35 per hour Why Freedom Motors USA? When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!

CUSTOMER EXPERIENCE REPRESENTATIVE Job Summary - Essential Functions: The Customer Experience Representative is located at the CATA Transportation Center ("CTC"), the Multi-Modal Gateway, or at the CATA Administrative Offices and is responsible for providing information to the public regarding CATA services, sales of CATA fare media (tokens, passes, etc.), and positive public relations. The role requires the ability to work flexible hours and days as assigned. The essential functions include the following: Customer Service (35%) • Provide accurate fare, route, and other CATA information to the public, maintaining full knowledge of all routes and schedules • Assist customers in understanding how best to use CATA services • Communicate with customers, vendors, and all CATA employees in a friendly, courteous, and professional manner • Process lost and found items and distribute according to company policy • Follow high standards and practices at all times by utilizing concepts learned in customer service training modules • Maintain service and quality standards • Work flexible and varied schedules, as needed to meet staffing requirements Communications (25%) • Communicate effectively and accurately with customers, vendors, and team members in person, via the phone, and via other CATA technology including email and live chat • Receive, record, and process customer comments and complaints relating to CATA services, employees, and facilities • Provide timely, reliable, and effective reports and communications, written and verbal Currency Management (30%) • Sell fare media (tokens, passes, etc.) to customers • Process daily cash, check, and credit/debit receipts accurately and reconcile transactions • Balance the cash drawer and reconcile fare media sales • Oversee and maintain the CATA club Cards Program Administrative Duties - CTC/MMG (10%) • Open and close the CTC Information Booth & Multimodal Gateway in compliance with established procedures at each location. • Know and apply CATA's policies and procedures • Provide backup and relief for the Front Desk Representative and other Customer Experience Representatives • Follow and promote safe work practices and all CATA safety rules, policies, and procedures • Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives • Actively participate in all team meetings and team training initiatives Administrative Duties - Administrative Offices, Tranter Street (10%) • Open the Administrative Offices promptly at 8:00 am daily • Receive, date stamp, and distribute all incoming mail to appropriate employee mailboxes • Route legal mail and deliveries (notices, court mail, etc.) per procedures • Accept and reconcile with the Finance Department incoming checks and cash and balance the daily sheet • Know and apply CATA's policies and procedures • Follow and promote safe work practices and all CATA safety rules, policies, and procedures • Assist the Customer Experience Manager, as requested, by providing assistance with various department projects and team initiatives • Actively participate in all team meetings and team training initiatives Reports To: Customer Experience Manager Required Competencies: Service-Oriented Effective Multi-Tasker Technology Savvy Conflict Resolution Positive Attitude Team-Centered Approach Qualifications: • High School diploma or General Education Degree (GED), with experience in retail, call center or working directly with the public • Experience with retail cash, check, and credit/debit transactions • Proficient map reading, math, grammar/punctuation and computer skills, including the Microsoft Suite (Outlook, Word, Excel and Access) • Proficient proof reading and data entry skills • Able to communicate effectively, handle details, meet deadlines, and work both independently and under general direction • Professional appearance • Able to perform essential functions and duties and to perform other tasks as assigned. • Cooperative, willing to work with and learn from others, and able to respond productively to change • Punctual and reliable attendance as necessary to meet ongoing service requirements for public transportation • Ability to work well under pressure during periods of high call volume and/or in person interactions. THIS JOB DESCRIPTION IS STATED IN GENERAL TERMS AND DOES NOT DESCRIBE ALL DUTIES WHICH MAY BE ASSIGNED OR REQUIRED.

Job Description We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Compensation: $37,185 - $45,000 yearly Responsibilities: Provide thorough follow-ups to customer interactions, ensuring customer satisfaction Ensure customer account information is up-to-date Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Interact with the sales lead to maintain and improve service and product knowledge Find patterns in customer complaints and bring them to the team for improvement Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately Prepare educational material for open enrollment or educational meetings Qualifications: Proven success working in a fast-paced environment, with the ability to handle multiple projects and responsibilities Ability to provide raving fan service to existing accounts and prospective clients High level of attention to detail; able to follow processes, utilize systems, and meet/exceed deadlines Strong writing and computer skills are a must; experience in Outlook and Excel is required Employee benefits experience preferred, but not required Marketing and sales experience are a plus College education preferred, but not required About Company We are a respected employee benefits consulting firm with over 55 years of experience. Our proven track record of providing comprehensive solutions to small-to-medium-sized business owners is a hallmark of our success. With a strong infrastructure, back-office support, and industry expertise, we help clients meet their goals of attracting and retaining key talent. Advanced Technology: State-of-the-art tools and systems assist our benefit consultants in streamlining their clients' benefit processes and employee education to maximize their benefit costs. Broad Product Offerings: As a non-proprietary firm, we offer a diverse portfolio of healthcare, group life, disability, dental, and vision insurance plans from traditional carriers in the marketplace. This ensures our ability to meet clients' needs.

Job Description Responsible for total customer and sales representative satisfaction in order management Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing) Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment Back-up to Customer Support team when needed Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax. Accountable for all record-keeping as appropriate and in accordance with specifications. Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments. Prioritizes and identifies activities and tasks, adjusting priorities when appropriate. Shift Label: 1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday Shift Comments: Hybrid after fully trained M-W in office Th & F WFH

Want to use your customer service skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities? How about all of the above AND benefits, paid time off and even tuition reimbursement? Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you. You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes. This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks. Just some of the things you'll be doing on a daily basis: • Assist customers by phone and in person at our facility • Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts • Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction • Process quotes, take orders and provide post-order service REQUIREMENTS Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical. Specific qualifications for the role include: • 6 months of customer service experience preferred • Desire to increase knowledge in industrial distribution products • Excellent telephone skills • Ability and desire to learn new systems and processes quickly • Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine • High school diploma or equivalent • Valid driver's license and clean driving record (MVR) • SAP / ERP experience, preferred but not required • Some knowledge of industrial distribution products and hydraulics, preferred but not required SALARY & BENEFITS As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team. Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance. Benefits: Here is just some of what we have to offer: • Base salary and bonus opportunities • Health, vision, and dental coverage, 401(k) w/ company match • Paid vacation, sick time, and company holidays • Tuition reimbursement • Personalized training and development program • Career development and advancement opportunities Build a rewarding career with a global leader in industrial distribution! #LI-SB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

The isolved Customer Service Representative will work as part of a team to ensure accurate and timely daily processing and telephone support. The Customer Service Representative will develop and sustain excellent customer service qualities that promote the growth of iSolved Benefit Services. Core Job Duties * Respond accurately to customer inquiries in a timely manner with a high degree of professionalism. * Use probing questions to fully uncover the customer's needs. * Use the "leave no stone left unturned" philosophy in all communications. * Participate in either COBRA or FBA Customer Support phone queue to assist customers as needed. * Schedule and conduct follow up on unresolved issues. * Appropriately escalate issues for customers as prescribed by Infinisource standard operating procedures. * Accurately document all communications. * Accurately complete all assigned tasks. * Participate in customer service training related to knowledge and skill enhancement. * Additional duties as assigned. Minimum Qualifications * Experience with Microsoft Office products * Strong customer service, organizational and communication skills * Ability to multitask and work effectively in a fast paced environment * Ability to clearly communicate information both verbally and in writing * Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals * Problem analysis, troubleshooting and problem solving skills * Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines * Ability to access, operate and maintain various software applications. * Ability to perform routine mathematical computations and tabulations accurately and efficiently. * High school diploma or equivalent required. * 2-3 years previous experience in a professional customer facing business office environment. About isolved isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit ******************* EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Visit ************************** for more information regarding our incredible culture and focus on our employee experience. Visit ************************* for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Start with a job, stay for a career. For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work. We are looking for a professional and motivated individual to join our Broadband team as a Call Center Representative. Call Center Representatives provide customer service, technical troubleshooting and quality assurance for our residents. There are no outbound sales calls. What are the responsibilities of a Call Center Representative? Conducting oneself in a professional manner as a company representative, demonstrating sound judgment and conduct. Following Fair Housing guidelines. Additional duties as assigned by supervisor. What are the role requirements? Good team player, including demonstrated ability to foster a positive team environment. Able to effectively and professionally communicate both orally and in writing, including over the phone. Competent computer and Internet skills, especially Microsoft Office and email. Proficient home networking skills and experience with associated software/hardware. A familiarity with DISH Network is helpful, but will train the right individual. Customer support or college experience is preferred. Must have reliable transportation and valid driver's license. What's in it for you? Comprehensive benefits package, including 401(k) with company match Generous paid time off programs Competitive compensation plan Employee referral program Great work environment Opportunities for advancement Discounted apartment home Grow a Career with Edward Rose & Sons! Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business. Our Mission, Vision, and Values: We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Kalamazoo area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kentwood, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Base Pay Included with opportunities for Bonuses and Incentives! With our paid training program and supportive team you'll start your new career by learning and executing these responsibilities: - Sales and marketing - Team leadership and development of sales personnel - Campaign marketing and sales strategies for clients - Sales Management - Account Management - Administrative responsibilities - Customer Sales Qualifications Immediate Growth. We only Promote from within. No outside or inorganic growth. We conduct Sales and Marketing for our Fortune 100 and Fortune 500 client base and train the Nation's future Executives, CEO's and Employers. No Business to Business, Door to Door or telemarketing sales involved. Requirements - Ability to learn and have a great student mentality - Competitive and team oriented - Driven to achieve success in an industry that is already growing - Able to Motivate others - Enjoys a fun environment - Displays great attitude - Sales experience wanted, not required - Maintains great work ethic - Highly Accountable - Demonstrates a high level of integrity - Socially adaptable - Sports minded No prior experience is necessary! We'll train you! Apply today to start your new career tomorrow! Additional Information All your information will be kept confidential according to EEO guidelines.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Job DescriptionBenefits: Uncapped Commission Opportunity for advancement Training & development Career change opportunity for healthcare, education, and service professionals Are you a naturally empathetic professional from healthcare, education, or customer service looking for a rewarding career change with significant earning potential? We're seeking caring individuals to join our team helping homeowners make important decisions about bathroom solutions that improve their daily lives. What You'll Do: Meet with homeowners in their homes to understand their needs and challenges Provide expert consultation and education about bathroom solutions Guide customers through design options and help them visualize their perfect space Build lasting relationships by truly listening and caring about each family's situation Follow our proven system that focuses on education, not high-pressure tactics Perfect For: Healthcare professionals (nurses, medical assistants, patient coordinators) Education professionals (teachers, counselors, administrators) Customer service representatives and managers Hospitality and service industry professionals Anyone with experience helping people through important decisions Career changers welcome - we provide comprehensive training What We Offer: Comprehensive paid training on our proven consultation system First-year earning potential of $100,000-$140,000 for dedicated professionals Top performers consistently earn $200,000+ annually Performance-based commission structure Flexible schedule - work around your life Professional development and ongoing support Territory-based work in Grand Rapids and Lansing territories Requirements: Strong communication and listening skills Ability to build rapport and trust quickly Comfortable working in customers' homes Professional appearance and demeanor Reliable transportation and basic technology skills Background in helping professions preferred No sales experience required - we train the right people Why This Works: We don't use outdated, high-pressure sales tactics. Our approach focuses on education and consultation, helping families make informed decisions. Our systematic process ensures your success while maintaining integrity and professionalism. Keywords: Sales representative, customer service, account representative, outside sales, business development, client relations, commission sales, performance bonus, flexible schedule, career change, entry level, training provided, territory sales, home improvement, Grand Rapids, Wyoming, Grandville Ready to turn your natural people skills into a six-figure career? Apply today to learn more about this unique opportunity. We welcome career changers and provide comprehensive training.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12.48 - $16 per hour Salary Range: 12.48 - 16 We are an equal opportunity employer and participate in E-Verify in states where required.

Job DescriptionSalary: Up to $20.95 per hour + Benefits Do you like helping others? If so, this job might be for you! Were a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, youll be helping people from all walks of life across a variety of industries with a friendly and helpful voice. Why Work At Ambs Call Center? Click to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $20.95 per hour ADDITIONAL PAY & BENEFITS Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance Earned sick Time QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 25 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN/10am-10pm The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. * Previous working knowledge of basic medical terminology * Excellent communication skills in a high volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, communicate in English and use good grammar. * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas system for Kalamazoo. * Responds to all emergency situations; Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Job DescriptionDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic. What you will be doing Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders Gather all pertinent demographic information with accuracy Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record Assure we have received referrals as necessary by doctor or insurance Triage calls properly to assure location and doctor are compliant with the patients' symptoms Act as a liaison between patients, guests, back office staff and providers Perform other duties as assigned What you know Required High school diploma or equivalent One (1) or more years of office experience or customer service experience Excellent computer and verbal communication skills Desired Healthcare experience Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills Able to multi-task and meet deadlines What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture