Customer service agent jobs in Bethesda, MD - 1,975 jobs

Family Services Associate - Primary Care (The ARC) Job Description: Assists patients and families to resolve issues related to illness, injury or hospitalization. Acts as a liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions დაიწყ ensures appropriate follow‑up of services. Supports expansion of food insecurity resources at the ARC, including facilitating SNAP/WIC enrollments and managing the food pantry. Responds to social determinants of health screenings at Well Child visits. Work Schedule: Monday - Friday, 8:30 am - 5:00 pm. Location: THEARC, 1801 Mississippi Avenue SE, Washington, DC 20020. Salary Range: $44,782.40 - $74,630.40 (Full‑time). Qualifications Minimum Education: Bachelor's Degree (required). Minimum Work Experience: One year working with individuals in crisis situations (required). Required Skills/Knowledge: Bilingual ability preferred. Functional Accountabilities Delivers Patient/Family Focused Services: Complete screening interviews of patients and families utilizing hospital‑approved screening tools. Research appropriate resources in the hospital and community to assist patients and families; help families access and utilize those resources. Provide needed assistance, while respecting boundaries and setting appropriate limits. Make follow‑up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g., assisting with new and follow‑up appointments, hospital and community‑based referrals and applications). Coordinates Patient Care Responsibilities with Other Family Services Staff: Manage requests from patients and families for hospital or community resources. Assist families with applications and manage referrals to outside agencies in coordination with the medical team for financial assistance and other programs. Manage referrals to outside organizations as directed by social work and in coordination with the medical team. Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc. Contributes to Effective Multidisciplinary Communication: Communicate with social work and/or medical team about patient care needs. Share verbally and in writing, relevant patient/family information with members of the treatment team. Document activities according to departmental guidelines in the electronic medical record. Participate in team meetings to address general and specific patient care issues. Optimizes the Use of Available Resources: Develop and maintain resource information for the department. Promote positive working relationships with community agencies. Serve as liaison between hospital and agency staff assisting families with resources. Identify gaps in services and research alternatives. Organizational Accountabilities Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete. Meet with social work or child life partner to review work performed for individual patients and families. Participate in Family Service Team meetings and departmental staff meetings. Meet departmental requirements for chart recording, statistics, and other documentation and submit documents in a timely manner. Ensure that chart documentation is co‑signed by licensed Family Services staff member. Participate in departmental performance improvement activities. Core Competencies Customer Service - Anticipate and respond to customer needs; follow up until needs are met. Teamwork/Communication - Demonstrate collaborative and respectful behavior; partner with all team members to achieve goals; be receptive to others' ideas and opinions. Performance Improvement/Problem‑Solving - Contribute to a positive work environment; demonstrate flexibility and willingness to_constraint; identify opportunities to improve processes; make appropriate decisions using sound judgment; use resources efficiently; search for less costly ways of doing things. Safety - Speak up when team members exhibit unsafe behaviour; continuously validate and verify information needed for decision‑making; stop in the face of uncertainty and take time to resolve the situation; demonstrate accurate, clear and timely verbal and written communication; actively promote safety for patients, families, visitors and co‑workers. Equal Opportunity Statement Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: Know Your Rights Pay Transparency Nondiscrimination Poster. Drug‑Free Workplace Children's National Hospital maintains a drug‑free workplace, prohibiting the illegal use, possession or distribution of controlled substances. Though recreational and medical marijuana are legal in the District of Columbia, the hospital maintains the right to enforce its drug‑free workplace policy and prohibits recreational or prescribed marijuana. #J-18808-Ljbffr

A leading investment bank in Baltimore is seeking an Investment Banking Associate to support the Industrial & Rental Services Group. The role involves industry research, financial modeling, pitch preparation, and mentoring Analysts. Candidates should have 2-4 years of investment banking experience and possess strong quantitative and interpersonal skills. A competitive salary between $150,000 - $170,000 along with a comprehensive benefits package is offered. #J-18808-Ljbffr

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Mastic, NY. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with clients, as needed Develop new service opportunities with both existing and new clients Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate clients about insurance options Develop insurance quotes, makes sales presentations, and close sales Develop ongoing networking relationships Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base plus Bonus and Commission Paid Time Off (vacation and personal/sick days) Retirement Plan Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Bilingual English/Spanish needed! Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PI18bb9d193d99-30***********9

Resident Service Associate Reports to: Property Manager, The Pearl Position Type: Full Time Objective: The Tower Companies seeks a dynamic, driven individual to serve as the Resident Service Associate of The Pearl, a premier Class A luxury apartment community in downtown Silver Spring, Maryland. At the edge of Rock Creek Park, the Pearl is a short walk to the Metro's Red Line. The building is beautifully designed by Baltimore-based architects, Design Collective, and is filled with light and natural materials. Living at The Pearl provides residents with innovative ways to revitalize their minds and bodies by offering a peaceful retreat from the hustle and bustle of everyday life. A place to find balance, be happy and Live Wisely! The Pearl offers a luxurious experience, while maintaining Gold LEED certification. Sustainability is a hallmark of this Tower asset. The Pearl is a part of the larger Blairs District, which consists of 4 high-rise buildings, 80 townhouse units, retail and an office building on a 27-acre campus. As a Residential Service Associate, you serve as the front-line Tower ambassador to our new and current residents at The Pearl. You are helping to build a community, one resident at a time! You take a genuine interest in those around you and representing Tower to the best of your abilities. You enjoy providing top tier customer service to all. You build trust the residents need to feel taken care of. You take pride in your residents, your community, your sales office, your coworkers, and most importantly, yourself and your work! Key Responsibilities: As a Residential Service Associate, you are empowered to make things happen every day at The Pearl! Prepare to give your guests an incredible client experience they will not forget! Be the difference! The Residential Service Associate responsibilities include but are not limited to: Know the residents and building and exceed resident expectations by anticipating their needs. Monitor resident (and building) service requests to ensure timely completion and do daily follow up calls upon completion to ensure resident satisfaction; identify and report emerging trends. Monitor common areas inside and outside the building by checking for cleanliness and functionality of all equipment (e.g., coffee machine, electronics, fitness equipment); monitor trash & compactor, garages, parking lot, and recycling programs as needed; Submit and track service requests, as needed. Manage resident communications such as preparing community messages, warning and lease violation letters and announcing these messages as well as service interruptions and scheduled maintenance. Collaborate in execution of monthly resident lifestyle events and District-wide events (evening hours required). Administer resident and visitor parking, fob activations/reservations, amenity reservations (schedule, charges, pre- and post-inspections), and schedule elevator reservations. Receive and process fair housing and accommodation requests and transfer requests; submit for approval and follow through to completion & resident satisfaction Resolve resident issues and concerns professionally and promptly. Own issues as they arise and ensure follow up for all matters. Ensure follow up needed to ensure residents are adhering to lease agreement, policies and procedures. Respond to on-site emergencies, as needed, within a reasonably short response time. Support the financial performance of the property in accordance with the established budget. Maximize additional income by selling services and accurately charging fees (e.g., amenities, hospitality suites, parking, pets, and printers). Support, cultivate and maintain a strong high level professional relationship with the Concierges, Sales, Finance and Maintenance Teams - keep concierges well informed, monitor incident reports and follow-up as needed; Monitor vendors' actions on site and coordinate escorts for occupied apartments. Create an operating environment that assures consistent resident engagement, yields outstanding customer satisfaction ratings and community reviews. Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day. Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings. Walk available or targeted apartments to ensure they are rent-ready. Support future residents before and during the move- in process - do a final walk-through of the apartment, schedule elevator reservations, contact resident within 72 hours of move, complete and collect move-in inspection checklists, and coordinate with maintenance as necessary. Be ready on move-in day (keys, checklist, a welcoming smile). Other duties and responsibilities as assigned by the Property Manager. Perform work outside this position as assigned by the Property Manager to facilitate the efficient operation of The Blairs, not to exceed fifty percent of working time. Position Requirements & Qualifications: A minimum of 2 or 3 years of full time successful work experience in a customer service role A commitment to excellence and an elevated service experience as demonstrated through positive words and actions. Strong command of the English language; verbal and in writing Determined, persistent and consistent follow up actions until issues are resolved. Ability to diffuse difficulty situations by employing customer service strategies and maintaining a positive attitude of service. Outstanding work ethic; reliable, on time, trusted to work independently Maturity and grace in all situations; discernment to know when to escalate an issue to management. Coachable and teachable with a strong desire to learn and stay current in techniques and industry trends Team oriented; thoughtful, respectful and considerate of others. Never putting self ahead of the team. Social media and computer savvy; able to pick up on software programs easily. Microsoft Office Suite skills and experience required. Strong organizational skills and natural detail orientation; maintaining consistent documentation of work utilizing systems provided. Capable of effectively managing multiple initiatives simultaneously. Required to work at least one weekend a month in rotation, or as needed and assigned. Candidates under consideration for hire must submit to and pass a background check and drug screening according to Tower's hiring standards and be willing to work in-office. Preferred Qualifications include: College Degree preferred Multifamily residential experience highly preferred The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan. If you're interested in this position and working for The Tower Companies, please apply via our candidate portal at ******************************* No phone calls please. About The Tower Companies For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting of office buildings, office parks, lifestyle centers, regional malls, eco-progressive live-work-play communities and hotels with over 8,000,000 SF in the development pipeline. The Tower Companies built Blair Towns, the first LEED certified apartments in the country, and is an international authority in the industry. We have been recognized for our commitment to sustainability and energy independence by numerous national organizations and federal agencies, including US Green Building Council, US Department of Energy and the US Environmental Protection Agency.

Levine Music - Part-Time Customer Relations Associate Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine's core values - excellence and opportunity - infuse everything we do. Our distinguished faculty offers a broad and well‑rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine's education available to everyone. Hundreds of students receive substantial scholarship assistance; many more receive free instruction through fully funded, in‑school programs. Position Summary Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees. Duties and Responsibilities, not limited to the following: Campus Support Perform front desk responsibilities Answer phones and provide information to the public regarding Levine Maintain essential knowledge of programs and events featured on the Levine website Check voicemail and return calls Maintain room reservation schedule Provide campus faculty support: maintain phone lists, place piano tuning requests, update mailboxes, assist with event set-ups when needed Provide administrative support for technology questions Coordinate with day, weekend, and part‑time front desk staff to ensure substitute coverage for vacation, sick days, and vacancies Event Management Set up, attend, and assist at concerts, student recitals, and special events Organize site support (equipment, warm‑up rooms, etc.) for scheduled events such as studio recitals, master classes, lectures, and jams Create programs for student recitals Assist with campus events and programs on assigned evenings and weekends Part-Time Work Schedule • Mondays: 3:00 PM - 9:00 PM • Fridays: 1:00 PM - 9:00 PM • Sundays at Silver Spring: 9:00 AM - 1 PM Weekends: Extra staffing opportunities available; average of 12+ hours per month Qualifications Pleasant and professional phone manner and demeanor Excellent interpersonal and customer service skills Previous customer service experience Strong computer skills, including Microsoft Word, Excel, Outlook, and database management Understanding of office practices with the ability to multitask Willingness to work in a team environment Hourly Rate $17.95 Equal Opportunity Statement Levine Music is an Equal Opportunity Employer. Levine Music's employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.

Personal Lines Client Service Representative A well-established insurance agency in Baltimore is seeking a proactive and detail-driven professional to join their personal lines team. This position is ideal for someone with a foundation in property and casualty insurance and a passion for providing excellent support to both internal teams and policyholders. You'll work closely with internal account managers, insurance carriers, and individual clients to ensure timely and accurate service for policies related to home, auto, and personal liability protection. Key Responsibilities Deliver responsive and high-quality service to clients via phone and email Assist with the intake, processing, and follow-up for policy updates, changes, and new account setup Maintain and update service records, documentation, and internal systems accurately Support service team in reviewing incoming policy data and troubleshooting issues Prepare routine correspondence, coverage summaries, and support documents Respond to carrier and client information requests in a timely, professional manner Help with premium comparisons, policy placement options, and remarketing efforts when needed Qualifications 2+ years of insurance experience required (personal lines) Active P&C license preferred but not required with the right experience Strong written and verbal communication skills Tech-savvy, detail-oriented, and organized Team-first mentality with a proactive and collaborative attitude Compensation & Benefits Competitive base pay range of $50,000 to $70,000 Full benefits package including health, dental, vision insurance and retirement contributions

Dispatcher - Woodbridge, VA Alchemy is looking for a highly organized and detail-oriented Dispatcher to join a well-known moving and relocating firm in Woodbridge, VA. This function is critical for assuring efficient scheduling and coordination of moving personnel, maximizing efficiency, and providing excellent service. If you have experience dispatching in the moving, logistics, or transportation industries and thrive in a fast-paced atmosphere, this is an excellent opportunity to advance your career. What You'll Be Doing: Schedule and dispatch moving personnel, drivers, and equipment based on customer requests and job specifications. Communicate with personnel every day to provide updates, resolve difficulties, and assure timely service. Monitor daily schedules and alter routes or assignments as needed to improve efficiency. Maintain clear communication with clients about service times, delays, and any necessary changes. Dispatch software allows you to track and document task details, personnel assignments, and service status. Resolve schedule difficulties and last-minute modifications while maintaining high client satisfaction. Collaborate with the operations and sales departments to align dispatch schedules with business requirements. Ensure adherence to safety requirements, company policies, and industry standards. Keep precise records of mileage, fuel consumption, and task completion reports. Provide great customer service by responding to requests and resolving any service concerns. Collaborate with management to improve dispatch operations and overall productivity. Assist with other administrative chores such as scheduling and logistics as needed. What We're Looking For: Experience in dispatching within the HHG or moving industry is preferred. Strong organizational and multitasking skills are required to effectively handle different schedules and personnel. Excellent communication skills for working with drivers, personnel, and customers. Ability to address problems and adjust to schedule changes or unforeseen delays. Proficient with dispatch software, CRM systems, and Microsoft Office Suite. Availability to work flexible hours, including early mornings and weekends, depending on company requirements. Interested? Reach out to Alchemy Global Talent Solutions today!

Daybright is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about Daybright, please visit our website: ***************** Daybright is hiring a Customer Care Representative for our Broker Solutions Segment located in Owings Mills, MD. JOB DESCRIPTION The Customer Care Representative's (CCR) function is to answer ongoing calls from clients, agents, and carriers to resolve issues and clarify data related to new and existing insurance policies. The CCR may also be assigned processing of New Business that involves processing insurance applications from receipt from agents through to the submission to the insurance carrier. RESPONSIBILITIES Answer phones and emails, responding to basic questions regarding new and existing policies in terms of policy status, type, terms, and coverage. Track calls, documents notes and resolution in the administration system and resolve issues as quickly and accurately as possible. Escalates issues as needed to Customer Care Supervisor. Respond to requests, sending enrollment material packets to Direct Pay accounts/clients. Review submitted applications for completeness and either forward applications to appropriate carriers or enter the enrollment in their carrier portal. Provide client payment information to SF&C Accounting department. Transmit eligibility to carriers, as needed. Periodically review union membership against existing enrollment to ensure continued enrollment eligibility. Review/”scrub” client sheets from agents, typically on Mondays and Tuesdays, noting mistakes or omissions on a correction sheet and return them to the agent for correction. Errors and corrections are checked weekly and reviewed on Carrier Pending reports. Have applications updated and accurately completed and prepared for pickup by late Tuesday. Designated Customer Care Rep will sort the client sheets by group, scan into indexing system, and share the client sheets to Account Administration, as needed. Assist with discrepancy reports, researching and correcting client and carrier data, as needed. Ongoing and as needed, cover for other team members; responsibilities are interchangeable with no specialized duties. JOB QUALIFICATIONS High School Diploma or equivalent At least one year in an office environment, insurance industry helpful RELATED COMPETENCIES: Proficient computer skills using Excel and Word at a basic to intermediate level. Ability to learn document management software, a cloud-based database system Excellent verbal communication skills using English language. This job requires heavy phone use, and the Customer Care Rep must be able to listen, interpret issues, explain concepts, and communicate facts to the members of the public, policyholders, agents, and carriers in a polite and friendly manner, including when under occasional stress. Excellent written skills using English language for writing occasional letters of coverage verification and documenting issues for files and to agents and carriers. Good sense of teamwork. Application processing must be timely and accurate for all, and all must rise to occasion under instances of heavy volume or deadline. Must convey a professional demeanor to project a positive, helpful, patient, and polite demeanor to our agents, policyholders, carriers, vendors, and co-workers. CHALLENGES FOR THIS POSITION: Both speed and accuracy of the application process depend on the quality of the received applications' data. If there are no or only minor corrections needed, things flow efficiently, however, if applications need to be returned to agents for correction, this can slow the work being done by the Customer Care Rep through no fault of their own. The Customer Care Representative cannot know everything, nor do they have ultimate responsibility to make decisions regarding policies. Once they identify and escalate issues, they have no control over the resolution. Customer Care Reps must be prepared to answer numerous calls and respond to emails every day, the nature of which is unknown until they are received. The Customer Care Reps must have a working knowledge of the company and carrier processes and products to escalate issues appropriately. Occasional procedural or software training may be needed at carrier request if they are making changes to their systems and forms.

Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Customer Service Tax Specialist $51,456.00 - $80,032.00 The Office of the Chief Financial Officer (OCFO), whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia, is in search of a Customer Service Tax Specialist. This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA). Duties include, but are limited to: Assisting individual, business, and real property taxpayers via face-to-face, e-mail, written correspondence, fax, chat, and telephone Analyzing, determining, and resolving tax processing problems and responding to taxpayer inquiries ranging from tax delinquency to providing general tax return preparation information. Performing other related duties as assigned Minimum Qualifications: For the DS-7 level: A bachelor's degree* or two (2) years of general work experience performing related duties and responsibilities such as: providing prompt and courteous customer service to external and internal customers in a high-volume, fast-paced environment. Qualified candidates must also possess a working knowledge of Microsoft Office suite (i.e., Outlook, Word, Excel) good listening, multi-tasking, attention to detail and documentation skills. Incumbent must possess excellent written and verbal communication skills. For the DS-9 level: In addition to the DS-7 level general work experience qualifications, an additional one (1) year of experience performing duties related to investigating and resolving tax processing discrepancies; assembling and reviewing tax transactions to make recommendations and account adjustments; and providing general information to taxpayers. *If qualifying based on education, applicants must submit an official transcript that verifies a Bachelor's degree. If applicable, your application package must include a U.S. evaluation of all foreign transcripts. Acceptable foreign credential equivalency reports must be provided by organizations that have current membership with the National Association of Credential Evaluation Services NACES) or the Association of International Credential Evaluators (AICE). Must be flexible to work an 8-hour shift, Monday - Friday, between the hours of 7:00 a.m. to 7:00 p.m. (First 6 weeks of training hours are 8:30 a.m. to 5:00 p.m.) For initial review submit your resume to the Office of the Chief Financial Officer, Office of Human Resources, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024. To complete an application or for additional details related to this vacancy, please visit careers/dc and reference announcement number: 25-AD-OTR-0012. The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role. Responsibilities Include: Build strong relationships with members both individual and institutional Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries Implement strategic retention and outreach Develop and distribute member newsletter alongside leadership and communications teams Create member recognition programs and other initiatives for member engagement Analyze data and other metrics to improve member retention Collaborate with leadership on annual reports, and board materials related to membership trends Qualifications Include: Bachelor's Degree 3+ years professional experience in membership engagement, customer relations, or similar field Experience in higher education and associations required Experience with Salesforce or other CRM required Superb written and verbal communication skills Excellent time-management Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at ********************

At least seventeen (17) Medicaid related Call Center Customer Service Representatives are needed for a long-term project in DC. These positions are 100% onsite and located downtown, near Farragut North Metro Station. The Midtown Group is teaming up with a leading technology company to support a D.C. government department that offers its residents a Medicaid program. Our collective goal is to modernize and optimize DC's Medicaid program while offering outstanding customer support. Our venture is focused on improving outcomes, enhancing provider experiences, and safeguarding program integrity. For this project, our partner will provide technology, and we will provide people and expertise across several functions, including contact center operations. Our Customer Service Representatives will support D.C. medical providers who need assistance with invoices and payments for service they provide DC Medicaid recipients. These positions are in-person, located in Downtown D.C. There are no plans to move to hybrid or fully remote models. Interviews begin on Thursday, 12/18/25, and these engagements are expected to start on 1/29/26 and may continue for up to two or three years or longer. Key job tasks CSRs have several job responsibilities, and some of the critical ones are: • Receive inbound contacts using the contact center platform, respond to general customer questions, provide consultancy using insurance and healthcare expertise available in the knowledgebase, and escalate to appropriate staff as needed. • Handle and process contacts so that service level targets are exceeded. • Process requests and document contacts, including updates to account history with results of the interaction to include proper documentation. This is critical, as this case history is referenced by CRSs and supervisors to understand what has taken place to date and how to best resolve an issue or progress a case. • Interface with team members, management, and customers to resolve customer service issues. • Review and recommend modifications to procedures and workflow, as needed, to ensure efficient and effective processing of transactions. • Conduct outbound customer contacts in response to customer direction or other business needs. • Attend twice-weekly pre-shift meetings, on Mondays and Thursdays, to hear essential information from supervisors, to participate in interactive Q&A, etc. • Follow contact center scripts, properly verify callers, gain permissions to disclose information, or assist, and fully document each contact. Performance measurement The Midtown Group measures performance in several ways, with the key ones being: • Quality Assurance assessments: CSRs may have their calls monitored and assessed at any time during a shift. We and our partner monitor and assess our CSRs regularly. CSRs are expected to maintain or exceed a QA pass rate of 90%+. Calls are considered failed if a CSR misses or incorrectly performs any critical element of the job. These items are well-covered in training and reinforced during pre-shift and individual coaching sessions. • Call handling metrics are a good measure of performance and the three focus areas are: • Percent of your shift that you are either on a call or available to take a call. • Length of call. We are here to provide efficient, professional assistance, so a consistent record of accomplishment of extraordinarily long or noticeably short calls is frowned upon. • Percent of calls that you transfer. This often indicates that a CSR is unable or unwilling to assist callers. • Attendance Minimum requirements • High School Diploma or equivalent, 2-year post-high school Degree, or bachelor's degree. • Typically, four + years of on-site/in-person multi-channel contact center experience in a similar or related field. • Proficiency with basic help desk software, computer software and Microsoft Office applications. • Problem-solving skills to bring inquiries to effective resolution. • Customer service skills, with an emphasis on written and oral communication, to respond to inquiries professionally and efficiently. • Medicaid and health insurance experience is strongly preferred. Other important skills The ability to provide exceptional customer service is important to the Midtown Group and our client. If you have the service gene - if helping others is in your DNA - we are happy to have you join us. Our most effective and successful Customer Service Representatives exhibit the following skills: • Conduct themselves with professionalism, empathy, patience, courtesy, and intact. • Communicate effectively, clearly, and professionally. • Listen carefully to understand the caller's situation, to determine the caller's needs, to read and understand the case history, and to provide the appropriate course of action. • Effectively collect and handle sensitive data and personal information, as needed. • Deal well with conflict, as well as complex and emotional situations. • Be flexible, and able to work independently. Hours, project duration, etc. The contact center operating hours are Monday through Friday, from 8:00am to 5:00pm ET. However, schedules will be between the hours of 7:45am to 5:15pm ET, to allow for pre-shift sessions and last-minute contacts/wrap up. The contact center is closed on Federal holidays. Candidates must be able to work 40 hours per week. The base period for this contract is one year, through November 2026, with two additional annual option periods. This contract could run for nearly three years, until November 2028

Schedule: 1,800 - 2,000 hours per year Salary Band: $140,000 - $160,000 (non-licensed) $160,00-$190,000 (licensed broker) $200,000+ (licensed attorneys) This law firm is home to highly motivated professionals distinguished by intellectual rigor, technical excellence, and a shared commitment to superior client service. The Customs Specialist plays a critical role in advising clients on complex import and trade compliance matters while contributing to a collaborative, high-performance environment focused on continuous improvement. Highly preferred to have a Licensed U.S. Customs Broker or licensed practitioners of Law. Key Responsibilities The Customs Specialist will provide substantive analysis and practical guidance across a broad range of customs and trade matters, including: Tariff classification, customs valuation, country-of-origin determinations, and entry requirements Identification of duty drawback opportunities and duty/fee savings strategies Advising on CBP automated systems, including ACE, post-entry audits, and focused assessment audits Supporting the design and implementation of compliance solutions, with an emphasis on automation and process optimization Assisting with due diligence reviews, privilege reviews, and audits of client records and files Conducting legal and factual research related to customs laws, regulations, markets, and industry standards Coordinating filings and communications with U.S. Customs and Border Protection and other government agencies Collaborating with attorneys, specialists, and clients to deliver accurate, timely, and strategic outcomes Qualifications Bachelor's degree or higher from an accredited college or university Customs Broker License strongly preferred. Trade Compliance Specialists or Import Specialists will be considered. Substantial experience in customs and international trade compliance, including roles such as: Licensed Customs Broke U.S. Customs Auditor Hands-on experience with CBP's ACE Portal Exceptional written and oral communication skills, with the ability to convey complex technical information clearly and precisely Strong research capabilities, including regulatory and factual analysis Proficiency with Microsoft Office applications, including Word, Excel, and Access Willingness to travel as required, internationally. This role rewards precision, judgment, and intellectual stamina. It suits someone who enjoys living at the intersection of law, logistics, and systems where a single classification decision can ripple across global supply chains.

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference . Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Introduction LCAS is focused on creative and progressive lifesaving through pet retention as well as animal adoption, mental health support through in-kennel enrichment, foster care, and compassionate humane law enforcement. Receiving more than 2,500 animals a year, and achieving a live release rate of over 94%, no two days are the same. LCAS is dedicated to gold-standard animal sheltering and operates the first public animal shelter in the United States to meet 100% of the Association of Shelter Veterinarians Animal Shelter guidelines, giving staff a rare opportunity to be part of a comprehensive and cutting-edge animal services team in a facility that opened in 2021. Job Summary Loudoun County Animal Services (LCAS) is looking for an enthusiastic and compassionate individual to join our dedicated customer service team. This position requires outgoing non-judgmental customer service skills providing services to people and animals who are frequently in stressful or emotionally charged situations. While everyone at LCAS is an "animal person", the customer service team members know that the best way to assist animals is through kindness to the people who care for them. The successful candidate will: Have strong verbal and written communication skills, computer data entry skills, knowledge of Microsoft Office and the ability to perform multiple tasks with an acute attention to detail. Possess knowledge of animal identification, behavior, and care of domestic animals. Be team-oriented and enjoy working with people as much as with animals. This full-time position works weekends with a schedule of Friday through Tuesday, including Saturdays and Sundays. Having proficiency in multiple languages is a plus. Hiring salary commensurate with experience. Minimum Qualifications High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience. Preferred Qualifications: Spanish bilingual preferred - proficiency incentive available. Job Contingencies and Special Requirements The successful candidate will undergo a background investigation to include a criminal and credit check. Candidate will be required to obtain certification in Incident Command System 100 & 200 and attend ongoing required trainings throughout the duration of employment. Applicants must not have fears of, or inability to handle exposure to common companion animal species. Customer Service supports a physically demanding occupation, with the potential for exposure to infectious diseases, viruses, noxious fumes and chemicals, as well as risk of injury. A rabies pre-exposure vaccination series will commence immediately upon hire unless proof of prior vaccination is provided. Must be able to handle animals weighing over 50 pounds. Successful candidate will be considered essential personnel and is required to report for duty during inclement weather and other emergencies.

Harrison Gray Search has partnered with a premier insurance and financial services firm to find a dedicated Client Service Specialist. This is a client-focused agency that prides itself on providing a superior customer experience and maintaining the highest standards of integrity. Role Overview As a Client Service Specialist, you will provide exceptional support to the account management team by handling daily client requests related to claims, billing, and eligibility. This role is essential for maintaining smooth agency operations and ensuring clients receive timely, high-quality service. Key Responsibilities Customer Advocacy: Communicate and follow up with clients and insurance carriers to resolve inquiries quickly. Claims Management: Manage the full claims process, including reporting, documentation, and tracking status with carriers. Account Support: Assist account managers with client activities, including enrollment and eligibility requests. Billing & Data Entry: Resolve billing errors and maintain accurate client policy information within the Epic management system. Records Management: Organize and update client files to ensure all documentation is current. Requirements Licensing: Must hold an active Life & Health Insurance license. Experience: At least 2 years of customer service experience in an office setting. Specialized Knowledge: Prior experience with claims resolution and eligibility is required. Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with agency management systems (Epic preferred). Soft Skills: Strong communication skills and the ability to prioritize tasks in a fast-paced environment. Languages: Proficiency in additional languages is a plus. Why Join the Team? You will work in a supportive, collaborative environment that values innovation and excellence. This position offers opportunities for professional growth and the flexibility of a hybrid work environment.

Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD. This position is on-site. Summary We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia, MD. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence. Responsibilities Coordinate daily dispatching of service technicians to ensure timely response to customer needs. Utilize transportation management systems to optimize routing and scheduling. Communicate effectively with technicians and customers to provide updates and resolve issues. Monitor fleet performance and manage logistics for efficient operations. Maintain accurate records of dispatch activities and service requests. Collaborate with team members to improve dispatch processes and efficiency. Analyze data to identify trends and enhance service delivery. Ensure compliance with safety regulations and company policies. Qualifications Proven experience in customer service, dispatching, or logistics management. Strong communication skills with the ability to interact professionally with clients and team members. Familiarity with GPS technology is a plus. Familiarity with the Restaurant industry is a plus. Excellent organizational skills with attention to detail. If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission. Job Type: Full-time Benefits: Company paid Medical, Dental, Vision, & Life Insurance 401(k) matching Employee assistance program Employee discount Paid time off Vision insurance Application Question(s): To ensure we're aligned, could you share what salary range you're targeting for this role? Experience: Customer service: 2 years (Required) Dispatching for a service industry: 2 years (Required) Ability to Commute: Columbia, MD 21046 (Required) Work Location: In person

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Position Responsibilities Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Minimum Education and Experience One year of college education or equivalent work experience One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union Detail oriented Commitment to the delivery of superior customer service Ability to work successfully with a wide variety of people in a team environment Ability to solve problems and use sound judgement Strong interest in building a career in the Financial Services Industry Willingness to work at other locations when necessary Technical Knowledge and Skills Microsoft office software suite (Word and Excel) Excellent oral and written communication skills. Compensation Base Salary Range: $18.39 - $24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance Working Arrangements This role is expected to work in office Monday through Friday at assigned work location. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

DescriptionCustomer Service Representative Location: Columbia, MD Salary: $50,000 to $55,500 per year Hours: 10:00 AM - 6:30 PM EST Who are we? Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide? What can Shimadzu offer YOU? Our Culture - A work environment that values diversity, inclusion & belonging Competitive Compensation - Day 1 Benefits & Competitive Salary Retirement Benefits - Matching 401K & Profit-Sharing Program Professional Growth - Clear pathways for Career, Leadership and Personal Development Health Benefits - Flexible Spending/Health Savings Accounts Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan Education - Tuition Assistance Program for both graduate and undergraduate levels Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs Work Flexibility - Business casual Dress Attire & casual (jeans) Friday! Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development ADDITIONAL COMPENSATION: For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan. For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA) Position Summary: Shimadzu Scientific Instruments is seeking a Customer Service Representative to serve as the first point of contact for visitors and callers at our corporate headquarters in Columbia, MD. This role ensures professional and efficient customer support during 10:00 AM - 6:30 PM EST. You will handle customer inquiries, process orders and assist with administrative support for our sales and service teams. JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: Provide assistance to customers through inbound phone calls and chats via the auto call distribution (ACD) system. Handle incoming customer communication via phone, email, and written correspondence. Process orders through the CRM and DFS system, and Great Plains (GP), ensuring accuracy and order confirmation. Generate and administer Great Plains call documentation. Assist with CRM quotations and backup support. Provide pricing, product availability and lead time information. Address order holds and collaborate with Accounting, Clinical, Compliance, and other departments. Maintain and update customer account information. Demonstrate problem-solving skills, including decision-making, time management, and prioritization of tasks. Exhibit active listening, superior customer service and strong telephone etiquette. Resolve customer issues, including conflict resolution negotiation, and de-escalation. Initiate outbound calls for issue resolution and follow-ups. Provide backup support to the customer service team when needed. Respond to internal and customer emails in a timely manner. EDUCATION AND QUALIFICATIONS: At least 1 year of experience in a customer support environment, preferably within a sales or operations setting. High school diploma required; Bachelor's degree preferred. Ability to work independently and as part of a team to meet customer service objectives. Familiarity with analytical instrumentation or laboratory equipment is a plus. Strong written and verbal communication skills with the ability to multitask in a fast-paced environment. Proficiency in Microsoft Dynamics GP or similar ERP systems is highly desirable. At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment. Compensation & Benefits: This non-exempt, full-time position offers a starting salary range of $50,000 to $55,500 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays. After one year, you'll have access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12. As a non-exempt role, you will also be eligible for overtime and double time pay according to employee handbook guidelines. Additional variable compensation may include a discretionary year-end bonus based on overall company performance. For more details on benefits, please visit ************************** Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means. EEO Statement: Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here. Qualifications BehaviorsEnthusiastic - Shows intense and eager enjoyment and interest Innovative - Consistently introduces new ideas and demonstrates original thinking Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well EducationBachelors (preferred) High School (required) Skills Sales (preferred) Computer- Great Plains (preferred) Customer Service (required) Computer- MS Office (preferred) Phone Support (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services. Position Accountabilities Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, products, policies and procedures. Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services. Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management) Complete forms and other required documents and follow Bank policies and procedures. Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes. Perform all duties of a Teller to include: Provide excellent client experience Perform basic client and cash transactions Balance cash each day Identify referral opportunities to contribute to branch goals Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures Identify risk and escalate concerns through proper channels Develop and maintain knowledge of bank products, services, including other lines of business Ability to learn and adapt to changing digital channels Perform other duties as assigned. Organizational Relationship This position reports to Branch location leadership. Position Qualifications Education & Experience High school diploma or equivalent (GED). One (1) or more years of experience in a client service and/or a cross-trained teller position Previous cash handling experience preferred Knowledge & Skills Excellent customer service skills Excellent oral and written communication skills Ability to exercise sound business judgment Proficient computer skills Ability to handle multiple tasks with attention to details Flexible, able to adapt to change Shifts may vary for each position offering, depending on business need Able to stand for extended periods of time and lift objects up to 30 pounds Some local travel possible Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Role The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention. Key Responsibilities ● Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes. ● Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently. ● Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business. ● Maintain accurate client and policy information in the agency management system. ● Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution. ● Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts. About the Candidate The ideal candidate has a strong background in customer service and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team. Qualifications Experience: 2+ years in a customer service role, preferably within commercial insurance. Active P&C license preferred but not required with the right experience Strong written and verbal communication skills Tech-savvy, detail-oriented, and organized Experience with an agency management system is a plus. Team-first mentality with a proactive and collaborative attitude Compensation & Benefits Competitive base pay range of $60,000 to $80,000 Full benefits package including health insurance and retirement contributions Free parking Work Environment In-office role (Monday to Friday schedule). Communication channels include phone, email, and team collaboration platforms Small team with supportive culture and a mix of independent and group tasks