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Customer service agent jobs in Bismarck, ND

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  • SERVICE DISPATCHER

    Basin Electric Power Cooperative 4.8company rating

    Customer service agent job in Bismarck, ND

    This position will assist to ensure adequate, safe, and reliable service to the Cooperative's members. The incumbent will take incoming customer calls and dispatch service orders during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across 13 states. **ESSENTIAL DUTIES** + Answer telephone calls for BEPC and member systems primarily during non-business hours in an incoming call center environment. Accurately, courteously, and quickly handle calls on designated lines, updating records accurately and timely and communicating clearly with line crews, office personnel, and member services staff. + Coordinate notification of emergency response to situations, which may include power outages, fires, property damage, criminal incidents, emergency medical incidents, etc. + Provide customer service support to all customers of SRS, both Cooperative and member systems wide. This includes dispatching work crews and service personnel for member cooperatives involving the use of radio or telephone to transmit information and reports on work progress. + Dispatch outage events to assist line personnel & monitor outage events. + Monitor & upload information into Dispatch application. + Analyzes internal processes as appropriate and recommends procedural changes to improve operations. + Assist with special projects as assigned. + Support and stay informed with guidelines, policies, and procedures of all member Cooperatives to answer member inquiries. + Perform other duties as assigned. **MINIMUM QUALIFICATIONS** + Associate's degree in a business-related field; or + High school diploma or equivalent (GED or HSED) and 2 years of office and/or customer service experience. + The incumbent must be able to work 12-hour shifts, days, nights, weekends, and holidays on a rotating basis and on an on-call basis. + Overtime may be required. + Must possess or be capable of obtaining a Cardiopulmonary Resuscitation (CPR) certification. **PHYSICAL AND ENVIRONMENTAL DEMANDS** This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of a keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. This position requires the ability to communicate and must be able to clearly exchange accurate information. The incumbent must be able to hear alarms and have good color vision to observe color weather radar and color indicators on security systems. **KEY SKILLS** + Ability to develop plans, procedures and goals, and present information to others. + Ability to quickly make decisions, follow procedures, relay vital information, and coordinate resources. + Ability to perform extensive work in stressful situations with very little outside contact at a control console. + Ability to multi-task, meet deadlines and perform duties with a high degree of accuracy and attention to detail. + Ability to handle sensitive and confidential information with discretion and professionalism. + Strong customer service, verbal and written communication, and interpersonal skills. + Ability to work with personal computers in a Windows environment and with Microsoft Word and Outlook. **Starting Wage** : $22 per hour or higher, based on experience. Basin Electric wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, or who needs other assistance or accommodations, please contact us at ************. Please indicate the specifics of the assistance needed or provide your contact information, and a Basin Electric Human Resources representative will contact you. Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.
    $22 hourly 60d+ ago
  • Customer Service Attendant - Full-Time

    Securitas Inc.

    Customer service agent job in Bismarck, ND

    Customer Service Attendant - Full-Time - Bismarck, ND Former Military / Law Enforcement Encouraged To Apply!! Wage: $20.00/HR Thinking about a job in the security field? Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our core values of integrity, vigilance, and helpfulness, we help safeguard our clients' guests, property, and information. Looking for career growth? We provide distinct training paths and development tools for all employees from security officers to management!!! Make Us Apart Of Your Career Path. Join Our Team & Apply Today!! What Your Day May Look Like: * Conflict resolution and de-escalation. * Secure entrances / exits. * Conduct patrols inside and outside the client's premises in various weather conditions. * Frequent interactions with client employees and guests. * Identify and report safety issues, hazardous conditions, or any suspicious activity. * Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations. * Set up barriers / signage and provide direction or information to others. * Carry out specific tasks and duties of similar nature and scope as required for assigned site. What We Offer: * Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options. * Virtual Medical Appointments With Telemedicine. * Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay! * DailyPay Access Program NOW Available!!! * Employee Assistance Program. * Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More! Position Requirements: * 18 years of age or older. * High School Diploma, GED, OR ability to complete the GED program within 6 months. * Standard computer / technology skills needed. * Security, Law Enforcement, OR Military experience a plus!! * Conflict resolution and de-escalation skills a plus!! * Must be able to interact with a wide range of individuals in a professional manner. * Must have great attention to detail and remain vigilant throughout shift. * Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation. * All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. * Customer service experience. If you have a passion to help people, we would like to meet you. We can teach you the rest! Come join our team and help make our world a safer place. See a different world. EOE/M/F/Vet/Disabilities
    $20 hourly 2d ago
  • Virtual Customer Service Professional

    Re-Krut Services

    Customer service agent job in Bismarck, ND

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications • Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10 Additional Information
    $9-14 hourly 8h ago
  • Virtual Banking Call Center Representative

    Starion Bank 3.2company rating

    Customer service agent job in Mandan, ND

    Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace, tech driven environment? If so, you would be an excellent fit at Starion! Starion is seeking a Virtual Banking Representative in Mandan. Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday - Friday and will be included in a Saturday rotation. Title and salary dependent on experience. At Starion Bank, we're looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you'll feel valued and inspired to contribute your unique skills and experience. The Virtual Banking Representative will Process and manage online accounts and consumer loans Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more) Enhance the customer experience while providing solutions to customers Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs Serve all Starion Bank locations throughout North Dakota and Wisconsin Virtual Banking Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as Quickly answer customer inquiries in a friendly and courteous manner Deliver exceptional service Provide first call resolution while following procedures that meet compliance guidelines Identify and offer customers the products and services they need and want to succeed financially Complete weekly tasks as assigned Assist customers with navigating and troubleshooting various online products Preferred Qualifications: One or more years of customer service experience Experience in a call center or customer service setting General understanding of standard bank transactions as well as common products and services Bilingual in English and Spanish desired but not required Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays. Join our team and work at a bank recognized as “Best of the Best” by Independent Business magazine, “50 Best Places to Work” by Prairie Business magazine and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network! Apply online at **************************** Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
    $30k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Care Representative

    Bravera Careers

    Customer service agent job in Bismarck, ND

    Bravera Bank has a position opening for a full-time Customer Care Representative in Bismarck, ND or Fargo, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward. We're looking for friendly and enthusiastic individuals who will focus on serving our customers and community. A successful Customer Care Representative will quickly assist our customers over the phone in a friendly fashion and present Bravera positively and professionally, while building strong relationships with customers and helping them fulfill their financial goals through referrals to other departments within Bravera. Measures of Success Be able to multitask while providing exceptional service to our customers over the phone or chat Have a complete understanding of the products/services offered by Bravera's Retail, Consumer lending and Digital department. Be an ambassador for Bravera by using products and services offered. Duties and Responsibilities Answering incoming calls and assist customers with accurate processing of their transactions while providing quality customer service. Research and respond to online chat request from customers. Multitask through multiple computer systems while maintaining an advisor based mindset and customer focus Open and maintain deposit accounts, Internet banking, Debit/ATM cards, wire transfers, address change requests and IRA accounts. Work effectively with other departments as necessary for customer resolution. Cross-sell all bank products and services. Know and follow current banking policies, procedures and regulations. Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations. Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information. Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Holdings Corp. Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer. Qualifications High school diploma or equivalent with 1-2 years of post-secondary education preferred. 1-3 years of banking experience or customer service experience. Bilingual in English and Spanish preferred. Location Bismarck, ND or Fargo, ND Hours Monday through Friday, 9:00 AM - 6:00 PM Benefits To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement. Our Values Give and earn trust. We support and empower one another to earn trust through accountable performance. Learn, teach and mentor. We are a learning organization that invests in growth and development. Collaborate and innovate. We work together to drive continuous improvement to enhance your experience. Want to learn more about careers with Bravera? Go to bravera.bank/careers. #ForgeYourPath with us! Find us on Facebook, Instagram, X, LinkedIn, Youtube, and Tik Tok. --- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
    $29k-36k yearly est. 7d ago
  • Customer Service

    Hertz-Overland West, Inc.

    Customer service agent job in Bismarck, ND

    Job Description Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement as well as excellent benefits package. Pay? Above average plus commission and the empowerment to make many decisions on shift in order to provide your customer with the best possible service. Applicants must be 18 years of age, poses a high school diploma or equivalent and a valid driver license, though not necessary is strongly preferred. Sales experience and customer service experience is a must. Participant of E-Verify This is for night and weekend shifts full/part time. . Job Types: Full-time, Part-time Pay: $17.00 per hour #hc19190
    $17 hourly 2d ago
  • Customer Experience Specialist I

    Solomonedwards 4.5company rating

    Customer service agent job in Bismarck, ND

    About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************
    $20-24 hourly Easy Apply 60d+ ago
  • Broadband & Telecommunications Customer Service Representative

    Apprenticely

    Customer service agent job in Bismarck, ND

    Apprenticely is helping Central Arkansas Telephone Cooperative (CATC) hire a Broadband &Telecommunications Customer Service Representative in Bismarck, AR. About the Employer: Central Arkansas Telephone Cooperative (CATC) is a member-owned rural cooperativecommitted to delivering reliable broadband and telecommunications services to the communitieswe serve. Our mission is to support local residents, businesses, and farms with dependableconnectivity and exceptional service. As a cooperative, we prioritize people and strive tostrengthen rural communities through service, fairness, and innovation. We live by our moto:“Owned by those we serve”$17 - $19 an hour The Customer Service Representative serves as the first point of contact for cooperativemembers and customers. This role assists with service questions, billing inquiries, and accountneeds. The ideal candidate is friendly, service-minded, and enjoys helping neighbors in a close-knit community. Because we are a small organization, flexibility, problem-solving, andteamwork is essential.Key Responsibilities Provide courteous and professional support via phone, email, and in-person interactions. Assist members with: o New service applications and upgrade requests o Account changes and service plan explanations o Billing inquiries, payments, and financial assistance options Coordinate with field technicians and internal team members to ensure timely resolutionof all member concerns. Assisting Customer Service supervisor in developing marketing strategies. Maintain accurate customer and account information in cooperative systems. Explain cooperative policies, service offerings, and billing practices in a clear and helpfulmanner. Identify member needs and recommend services that support their household, business,or agricultural operation. Support improvements to processes that enhance member experience. Represent the cooperative positively and professionally in all interactions. Qualifications High school diploma or equivalent required; additional education or training preferred. Prior experience in customer service, telecommunications, broadband, technical support,or related fields is preferred. Strong communication, patience, and active listening skills. Ability to remain calm, professional, and equitable when addressing issues or complaints. Comfortable working with computers, billing systems, and customer management tools. Basic understanding of internet, Wi-Fi, and networking concepts (or interest in learning). Strong organizational skills and the ability to manage multiple responsibilities in a small-team environment. A desire to support and strengthen rural communities through member-focused service. What We Offer Competitive compensation Cooperative-driven workplace with a community focus Health, retirement, and other benefits Training and professional development opportunities A friendly, mission-driven work culture where your work supports your neighbors What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success! Keep in touch with us on social media Linkedin . Facebook . Instagram ******************** The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: ****************************************** may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $17-19 hourly Auto-Apply 2d ago
  • Customer Service Rep(01872) - 119 East Century Avenue

    Domino's Franchise

    Customer service agent job in Bismarck, ND

    Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 16d ago
  • Customer Service Representative

    Eide Ford Lincoln

    Customer service agent job in Bismarck, ND

    Eide Ford Lincoln is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Bismarck, North Dakota. This individual will be responsible for providing exceptional service to our customers in the auto industry. This is a full-time position. Compensation & Benefits: The compensation for this role is a competitive base salary plus commission, paid biweekly. In addition, our full-time employees are eligible for a comprehensive benefits package including medical, dental, and vision insurance, 401k retirement plan, HSA account, paid time off, and employee discounts. Responsibilities: - Greet and welcome customers in a friendly and professional manner - Act as the first point of contact for customer inquiries and concerns - Provide information about products and services offered by the dealership's service department - Conduct follow-up calls with customers to ensure satisfaction with their service experience - Resolve customer complaints or issues with a high level of empathy and professionalism - Maintain and update customer records in the company database - Collaborate with other departments to ensure smooth and efficient customer service processes - Meet and exceed sales targets and goals set by the dealership - Assist with administrative tasks as needed Requirements: - High school diploma or equivalent; college degree preferred - Previous customer service experience in a fast-paced environment - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a busy work environment - Knowledge of the automotive industry is not needed, we will train - Willingness to work flexible hours, including evenings and weekends EEOC Statement:
    $29k-37k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Renae Haug-State Farm Agent

    Customer service agent job in Bismarck, ND

    Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Renae Haug - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-37k yearly est. 5d ago
  • Customer Service Representative

    Bruno's Pizza

    Customer service agent job in Bismarck, ND

    Customer Service Representative (CSR) We are looking for a customer service-oriented individual to join our team as a phone order taker. The ideal candidate will possess excellent communication and multitasking skills. They should be able to take orders accurately and efficiently while exhibiting a friendly demeanor with all customers. Responsibilities: - Answering incoming phone calls promptly and courteously - Taking accurate food orders and communicating them to the kitchen staff- Addressing customer questions and concerns with a positive attitude - Handling customer complaints and resolving issues - Taking payments and processing transactions accurately - Maintaining a clean and organized work area - Assisting with any general tasks that may be required Requirements: - Previous experience in a customer service-related role preferred - Excellent communication and active listening skills - Ability to multitask and remain organized in a fast-paced environment - Strong attention to detail - Availability to work weekends and evenings as required Cook duties: - Preparing and cooking menu items according to recipes - Ensuring proper preparation techniques are used to maintain quality standards - Checking food for freshness and discarding expired or spoiled food items - Monitoring stock levels of ingredients and supplies, completing orders when needed - Adhering to safety guidelines in the kitchen and in food service areas - Ensuring all equipment is used properly, maintained and cleaned on a regular basis - Providing excellent customer service to guests - Addressing customer complaints in a professional manner. Relevant skills: - Proven experience as a cook or other related cooking or kitchen worker - Knowledge of proper food handling procedures, safety regulations and sanitation standards - Ability to read and follow recipes and instructions accurately - Flexibility in managing multiple tasks while meeting deadlines in a fast-paced environment - Excellent verbal and written communication skills for interacting with guests. - Ability to work as part of a team in a timely and efficient manner. - Organizational skills to ensure kitchen runs smoothly, with no wasted time or resources. - Attention to detail when preparing orders and selecting ingredients. - High level of creativity in designing new recipes and menus. - Ability to lift, move or transfer heavy objects or equipment. - Knowledge of nutrition and dietary restrictions, including vegan, vegetarian and kosher diets. - Working knowledge of food inventory management. - Proven experience managing multiple orders at once while ensuring accuracy with each order. If you enjoy working in a team-oriented, fast-paced environment and strive to provide excellent customer service, please submit your application to join our team!
    $29k-37k yearly est. 60d+ ago
  • Customer Service Representative - Bismarck, ND

    Kedia Corporation

    Customer service agent job in Bismarck, ND

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $29k-37k yearly est. 8h ago
  • Customer Service Representative - State Farm Agent Team Member

    Roberta Storm-State Farm Agent

    Customer service agent job in Bismarck, ND

    Job DescriptionBenefits: Hourly Plus Commission License Reimbursement 401(k) Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As an Customer Service Representative - State Farm Agent Team Member for Roberta Storm - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Promote successful and long-lasting customer relations. QUALIFICATIONS: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Experience managing client relationships is preferred Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening Dedicated to customer service Able to anticipate customer needs Able to effectively relate to a customer
    $29k-37k yearly est. 11d ago
  • Customer Service Representative

    Kyle Herman-Farmers Insurance Agency

    Customer service agent job in Bismarck, ND

    Job Description Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Mon-Fri Schedule Retirement Plan Evenings Off Responsibilities Solicits for new business via telephone, networking, and other lead sources. Process customer policy change requests. Handle all incoming claim calls from customers. Complete Evidence of Insurance requests. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Ask each customer for referrals and explain our referral program. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Maintain knowledge of new products. Prospecting and generating new businessthrough leads & referral sources. Generating insurance quotes. Provideexceptional customer service. Be outstanding at relationship building. Maintain client relationships with follow up phone calls. Claims follow up calls. Obtain prospects information such as name, address, vehicle information and enter into quote sheets. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Schedule appointments for sales staff to meet prospective customers. Foster strong relationships with our customers to maintain a high level of client retention and product loyalty. Requirements A Property & Casualty license is preferred but will train good individual. Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Works well with other employees and is a team player with a positive attitude.
    $29k-37k yearly est. 9d ago
  • Early Morning Customer Service Representative 4AM - 10AM Part-Time

    Planet Fitness-PF Baseline Fitness

    Customer service agent job in Bismarck, ND

    Job DescriptionBenefits: Employee discounts Flexible schedule Free uniforms Training & development Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
    $29k-37k yearly est. 6d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brennen Rossman-State Farm Agent

    Customer service agent job in Bismarck, ND

    Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Brennen Rossman State Farm Insurance, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Handle calendar management, scheduling appointments, and coordinating meetings. Provide administrative support, including proofreading documents and managing correspondence. QUALIFICATIONS: Strong phone etiquette and customer service skills are required for effective communication with clients. Excellent organizational skills with the ability to manage multiple priorities effectively. Previous customer service experience preferred. Strong typing skills with attention to detail for data entry and filing tasks.
    $29k-37k yearly est. 18d ago
  • Customer Service Representative / Quality Control

    Lincoln Repair

    Customer service agent job in Mandan, ND

    Job Description Lincoln Repair is a fun and rewarding place to work! We love helping people by getting to know them and fixing their vehicles. We don't take ourselves too seriously, but we take our company culture VERY seriously! Can you relate to this statement, “Strangers are just friends I haven't met yet!” if so, please APPLY NOW, you are exactly who we're looking for. In addition to your love of interacting with people, you will be MOST successful in this position if you are a lover of ACCURACY and PROCESS. If you love interacting with others and seek accuracy through a proven process, then you need to apply for this position RIGHT NOW! You are the perfect person and we look forward to meeting you! Lincoln Repair has been in business since 2018 and is the area's largest independent automotive repair shop. This is a full-time position. Monday - Friday, 7:45AM - 5:30PM. We offer: Weekends Off!! Competitive Pay BCBS Medical Insurance Dental Insurance Vision Insurance 401k Retirement Plan w/ Profit Sharing Short-term disability and other supplemental benefits Gym Membership And more! Expectations & Responsibilities: Deliver excellent customer service. Build, and maintain strong relationships with customers and fellow team members to establish trust and loyalty. Learn the Lincoln Repair Way and use that knowledge to help the office and shop run smoothly. Be willing to learn, and ultimately become, a Service Advisor. Greet walk-in customers. Answer phone calls and schedule appointments Complete Daily, Weekly, and Monthly housekeeping duties for the office such as: sweeping, mopping, dusting, cleaning bathroom, etc. Complete Quality Control (QC) Process on all vehicles using our QC Procedure Checklist. Be able to test drive vehicles. Be able to use a torque wrench. Requirements: Valid Driver License. Clean driving record (be able to be covered by our company auto insurance.) Be able to use a commercial phone system. Proficient with typing and using a computer. Be able to have a system to keep yourself organized and accomplish tasks in priority order. Occasionally lift up to 50 lbs. If you have experience in the Auto industry that would be wonderful, but it is not a requirement. #hc126769
    $29k-37k yearly est. 19d ago
  • Customer Service Representative - State Farm Agent Team Member

    Heather Fried-State Farm Agent

    Customer service agent job in Mandan, ND

    Job DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: With 25 years of experience in the insurance industryand 10 of those with State FarmIve built an agency grounded in expertise, heart, and a strong commitment to our community. Our close-knit team of three full-time professionals (plus myself) thrives in a collaborative environment where flexibility, growth, and fun go hand-in-hand. We offer perks like PTO, a health stipend, and coverage options for life and short-term disability, making sure our team is well taken care of. If you're looking for a meaningful career in a supportive and energized environment, wed love to meet you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Heather Fried - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-37k yearly est. 13d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Customer service agent job in Bismarck, ND

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 44d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Bismarck, ND?

The average customer service agent in Bismarck, ND earns between $23,000 and $37,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Bismarck, ND

$29,000
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