Customer service agent jobs in Burbank, CA - 2,518 jobs

Job Title: Customer Service SpecialistJob Description The Senior Customer Service Specialist acts as the primary liaison between the company and major aerospace customers, overseeing all routine business activities related to customer orders. This role involves processing purchase orders, coordinating schedule changes, offering post-sale support, preparing price quotes, and resolving billing disputes. The ideal candidate will possess strong ERP and Microsoft Office skills, excellent communication abilities, and the capacity to work collaboratively across internal teams to ensure customer satisfaction and efficient order management. Responsibilities + Process customer purchase orders efficiently. + Coordinate schedule changes to meet customer needs. + Provide comprehensive post-sale support. + Prepare accurate price quotes for customers. + Resolve billing disputes promptly and effectively. + Manage order entry, including from multiple portals. + Oversee portal management for various customer portals. + Administer contracts, including long-term agreements and terms and conditions. + Assist with price estimates and coding as part of a broader scope. Essential Skills + Minimum of 5 years of customer service experience. + Experience in the aerospace industry. + ERP system knowledge, preferably AS400 or Oracle. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). + Excellent communication and interpersonal skills. + Strong organizational and multitasking abilities. + Ability to work independently and take initiative. Additional Skills & Qualifications + AS/AA degree or equivalent. + Flexibility to meet diverse customer needs. + Experience with contracts administration and pricing. Work Environment The position is fully onsite, operating Monday to Friday from 7 am to 3:30 pm PST. The work setting is a cubicle environment, within a team of 6-8 members, adhering to ITAR compliance regulations. Job Type & Location This is a Contract to Hire position based out of Valencia, CA. Pay and Benefits The pay range for this position is $26.01 - $38.70/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Valencia,CA. Application Deadline This position is anticipated to close on Feb 2, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Compensation Range: $19.00 - $20.00 per hour About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Accountability: Assist with office duties, including answering phones and emails. Assisting customers' with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment. Assisting customers with locating vehicles. Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary. Resolving customer requests, questions, and complaints. Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts. Actively look for ways to assist customers. What we are looking for: A valid CA Driver's License Must be able to stand and walk up to 8 hours per shift. Must be able to speak clearly, distinctly, and effectively using tact and diplomacy. Experience dealing with irate customers and resolving customer issues and/or complaints. An outgoing and enthusiastic personality. Willingness to do whatever it takes to earn a "Thank You." What We Can Offer You for All Your Hard Work: $19 - $20 Per Hour Medical, dental, vision, life insurance coverage for full-time, eligible employees. Flexible Spending Accounts for full-time, eligible employees 401k Vacation/Sick for full-time and part-time employees Holiday for full-time and part-time employees Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.

The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customer service throughout the entire customer experience when dealing with an Agendia representative. An RAR1 serves as an internal and external resource for all customer needs related to product information, patient related inquiries, client supplies, billing inquiries and as an internal support agent to the commercial team for prospective and existing client needs. The RAR1 shall treat all client interactions with the highest-level of professionalism, energetic and have excellent verbal and written communication skills. The RAR1 shall follow all regulatory guidelines according to Agendia's Quality Assurance program and HIPAA compliance since dealing with Patient Health Information (PHI). POSITION WITHIN THE ORGANIZATION 1. Reports to Regional Account Manager 2. Cooperates with all departments across the organization 3. Participates in: - Department meetings - Project meetings - Working groups - Project groups Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure all Customer Care Policies and Procedures are followed as it relates to the Regional Account Representative I position. Ensure that all Agendia's health, HIPAA and safety Policies and Procedures are followed. Ensure that all customer interactions are handled with the best level of customer service at all times. Handle all external and internal client inquiries, requests and concerns timely and with the highest level of professionalism and ensure client needs are met. Accurately enter and maintain all required patient and customer data into the various systems utilized in the Customer Care department. Coordinate relationship with Customer Service department in Amsterdam Assist with Billing and Reimbursement inquiries. Responsible for in-bound and out-bound telephone calls and ensure all calls are handled within the Customer Care established performance metrics. Responsible for monitoring and resolving deficiencies within 2 working days. Ensure that all block requests are complete on a daily basis and escalate any delayed requests to lead and/or department Manager. Review Therapak (THP) orders on a daily basis and ensure all client supply orders are processed and shipped out timely. Participate in the "Meet and greet" and "Ride Along" program with Oncology Sales Specialists (OSS) when applicable. Tracking and monitoring of samples from pick-up to report delivery within the assigned territory. Responsible for timely retrieval of patient sample block requests from clients and OSS. Establish and maintain excellent communication with OSS's in your assigned territory and ensure OSSs' are informed of any potential client issues that may be encountered in a timely fashion. Coordinate with the OSS in your assigned territory a formal introduction to a new client within one week of first sample reported and establish relations with client. Submit block requests to path labs same working day as request are received. All block requests not completed same day, complete next working day. Direct contact with top Clients bi-monthly to follow up on issues or questions. Assist Commercial team with New Account set up in Sales Force. Assist Commercial team with Portal set up in Sales Force. Performs other related duties as required or assigned. The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position. KEY CONTACTS Internal * This position may interface with all departments within the company. External: * N/A EDUCATION AND EXPERIENCE REQUIREMENTS EDUCATION High School Diploma or equivalent 2 + years related experience Experience with Microsoft Office (especially Outlook, Word, and Excel) Experience with Windows Operating System environment and web applications KNOWLEDGE, SKILLS AND ABILITIES (KSA'S) Specific Knowledge Required: Understanding of general laboratory techniques. Knowledge: Comprehension of a body of information acquired by experience or study. Skill: A present, observable competence to perform a learned activity. Ability: Competence to perform an observable behavior. Punctual, able to be flexible with schedule. Professional phone demeanor. High level of accuracy and attention to detail. Ability to work with multiple systems (software). Ability to adapt to changing procedures, policies and work environment. Ability to work in a fast paced team environment. Effective written and verbal communication. Desired Skills: Bachelor's Degree (preferred). Knowledge of Customer Care principles within the healthcare/lab industry. Insurance and Billing principles within the medical industry. Supervisor Responsibilities: This position requires no supervisory responsibilities. PRIVACY NOTICE: To review the California privacy notice, click here: *********************************** Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program. WORKING ENVIRONMENT Establishes ADA (Americans with Disabilities Act) requirements. ENVIRONMENT/SAFETY/WORK CONDITIONS General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains a clean, neat, and orderly work area. Adheres to Department Specific Safety Guidelines. TRAVEL No travel is required. OTHER DUTIES Other duties as required.

Alta Resources is Hiring! Earn $17.00-$19.00. Based on Experience. The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, sample fulfillment, data entry, and validation of orders. The Customer Care Rep will also handle complex compliance issues as they will be supporting an Alta client that may be regulated by a federal and/or state government agency. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. This Role will also work to resolve transferred call issues and answer process questions, all following a designated escalated system process designed by Alta's Client. Essential Duties & Responsibility Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques. Builds relationships and rapport with customers through a conversational and consultative approach. Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times. Handles complex compliance issues as Alta's client may be regulated by a federal and/or state government agency. Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis. Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management. Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed. Takes the initiative to obtain and consistently upgrade product knowledge. Escalates issues and reports quality issues per procedures. Identifies potential sales opportunities with consumers regarding their product needs, or up selling related products. Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed. Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature. Report any training needs or system error/discrepancies to the supervisor. Complete other tasks as deemed appropriate by supervisor. Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others. Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information. Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion. Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed. Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy. Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors. Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements. Embraces change and is flexible to the needs of the business and team. Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals. Ability to accept and apply coaching and feedback from leadership. Proven track record of reliability and a strong work ethic is a must. EDUCATION and/or EXPERIENCE High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus. Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette is required. Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in busine Customer Service, Associate, Field Service, Skills, Customer, Manufacturing, Retail

Job Title: Sales Associate: Custom Specialist Compensation Range: Competitive Packages Reports to: Sales Director We are seeking a driven and results-oriented Sales Associate to join our team at LABEL. This role focuses on direct sales, client acquisition, and building a robust pipeline through cold calling, outreach, and consistent follow-up. If you're a self-motivated "hunter" who thrives on hitting sales targets, taking ownership of your results, and delivering an exceptional client experience, this is an exciting opportunity to grow your career in the custom clothing industry. What You Will Do Lead Generation and Sales Proactively self-source and prospect new clients through cold calling, email outreach, and social media engagement. Consistently meet or exceed weekly and monthly sales targets, including appointment-setting and revenue generation goals. Conduct sales appointments with professionals, including business executives and entrepreneurs, in our LABEL showroom or at other convenient locations. Client Relationship Management Build and maintain strong client relationships through consistent and personalized follow-ups. Regularly communicate with clients regarding orders, promotions, and new services to drive repeat business. Maintain accurate records of all sales activity, client interactions, and performance metrics using our CRM system. Operations and Business Management Ensure timely and accurate order submissions, proactively resolving any issues to maintain client satisfaction. Collaborate with the team to optimize sales workflows and share insights to improve processes. Training and Certification Period This role includes a comprehensive two-month training period designed to set you up for success. During this time, you will: Complete a structured training program to develop the knowledge and skills needed to excel. Learn and apply LABEL's sales processes, product knowledge, and client engagement strategies. Meet key benchmarks to track your progress and ensure you are on the right path. Certification testing will be provided at the end of the training to confirm readiness. Successful completion of the training and certification process is required to begin selling independently. Attributes We Value You have a Hunter Mentality. You are motivated by pursuing leads, closing deals, and surpassing sales targets. You are accountable, taking ownership of your responsibilities, consistently delivering on commitments, and owning both successes and areas for improvement. You are ambitious and goal-oriented. You have an entrepreneurial spirit that thrives on hitting measurable objectives and finding new ways to succeed. Self-Motivated and Entrepreneurial: You are proactive in identifying opportunities and taking initiative. You are Charismatic and Personable. You have a natural ability to connect with clients and foster trust. Professionalism: You consistently demonstrate reliability, integrity, and a polished demeanor in all client and team interactions. You are detail-oriented. You ensure accuracy in every aspect of your work. Coachable and Open to Feedback: You value personal growth and continuous improvement. What We Are Looking For 1-2 years of experience in sales, cold calling, or customer service preferred. Bachelor's degree or equivalent work experience. Proven ability to meet or exceed sales goals is a strong advantage. Why Label? At LABEL, you'll be a key player in building one of the most exciting custom clothing brands in the U.S. While we are a company with over a decade of experience, we are in a dynamic growth phase, operating with the energy and innovation of a startup environment. As a Custom Specialist, you'll have the tools, training, and support to thrive in a fast-paced, results-driven culture where your success drives the company's growth. This is more than just a sales role; it's an opportunity to create a welcoming and professional atmosphere that leaves a lasting impact on clients, particularly during some of the most significant moments in their lives. You'll help expand our brand while building long-term relationships with clients and partners, all while honing your sales skills and becoming an expert custom clothier. You'll participate in a comprehensive training program designed to provide exceptional service, technical expertise, and an elevated client experience. As part of a tight-knit operations and sales team, you'll enjoy the excitement and challenges of being part of a growing organization disrupting the custom clothing industry, with unlimited opportunities for career growth. LABEL is committed to rewarding top talent with competitive compensation, full benefits, and a focus on professional development. If you're looking for a role where you can grow as fast as the brand, be part of something transformational, and help shape the future of custom clothing, LABEL is the place for you! Compensation We offer a competitive compensation package with uncapped commission potential-your earning power is limited only by your ambition. After your first year, your income is entirely performance-driven, with no ceiling on what you can achieve. To support your success from the start, we provide one year of training assistance pay, including a minimum income of $42,000 in your first year. With the right drive and determination, the sky's the limit-your success is in your hands.

We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures. To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company's policy and services. This will help you to troubleshoot any issue faced by the clients faster. If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away! Requirements Make and attend necessary phone calls - inbound and outbound calls. Provide the required information to the customers Resolve any queries regarding the services of the company Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible Search for the sales opportunities as they arise and make full use of it Identify potential customers and make the necessary sales pitch Maintain cordial relationships with customers Maintain database by updating customer information on daily basis Explain new features to the customers and answer their questions Write communication scripts for inbound calls Keep the team informed about customer calls and demos on a regular basis Bachelor degree in Business Administration or relevant field 2 years of experience of working as a Customer Services Representative or Call Center Representative Proficient in English with extraordinary communication and interpersonal skills Familiar with CRM like Zoho, Hubspot or Salesforce Knowledge of MS Office Efficient in achieving targets Should be a team player Excellent organizational skills Good decision making abilities

We are Southern California's leader in uniform and linen services - family owned and operated since 1932. Our proud heritage of quality service started 89 years ago, and the operation has remained in the family ever since for 4 generations. Medico Professional Linen Service is a uniform and linen service specializing in private practice and medical clinic businesses in the Southern California area. This operation is the largest linen and uniform service specializing in this niche in the United States and is now being mirrored by our industry peers in other regions of the country. Our values of team work, quality, and service have been at the heart of what we do and have strengthened our brands and business relationships. The Route Representative is responsible for servicing the accounts of Medico Professional Linen. Medico Professional Linen Service is a textile rental service organization. Primary responsibility is the customer service of existing and new accounts. If you are career minded and growth-oriented and have aspirations to work for a company that is the leader in quality and service in its industry, then this position is for you. This position is responsible for servicing a broad range of customer accounts. Skills and Abilities: Must have the ability to communicate effectively both verbally and in writing. Required to maintain an eligible driving record. Preferred knowledge and understanding of linen industry. Knowledge and understanding of maintaining route books, route billing and codes. Knowledge and understanding of operating a hand held device. Ability to work well with others and problem solving customer concerns onsite. Must have a professional manner and appearance. Must have exceptional organization and customer service abilities. Must have the ability to learn and participate in group training sessions. Computer literate. Position includes required ability to lift more than 30lbs and required ability to stand and walk for eight or more hours per day. Education: Must have a high school diploma or GED equivalent. Experience: Must have an eligible driving record with at least 5 years driving experience. Class A Drivers preferred. Benefits: Hourly Wage Pension Plan Comprehensive Insurance Program Paid Holidays and Vacation Serious Applicants only! Job Type: Full-time Salary: $23.00 - $26.00 per hour (Class C) $25.00 - $28.00 per hour - Class A Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 10 or 8 hour shift Monday to Friday Must be available weekends Work Location: In person American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Department: Ops - DME Employment Type: Full Time Reporting To: Peter Wong Compensation: $20.00 - $26.00 / hour Description Job Title: DME Operations Agent*Cantonese or Mandarin Speaking* Department: Operations - DME About the Role: We are currently seeking an Operations Agent to join our growing DME Operations team. The Operations Agent is responsible for drop shipping DME supplies to members via DME software, to ensure order accuracy, coordinating customer support including setting in-person appointments, arranging deliveries, and maintaining compliance documentation for dispensed DME supplies. This position is primarily office-based and administrative in nature, focusing on customer communication, order processing, and data entry to ensure smooth operational workflow. Reporting to the Director of DME Operations, the Operations Agent will collaborate with DME Operations Supervisors and the DME Operations team. The Operations Agent will be responsible for managing inbound calls, confirming, and processing (Drop shipping) DME supply orders, setting in-person appointments, maintaining documentation accuracy and ensuring compliance standards are met. What You'll Do Respond to incoming telephone calls and assist members with empathy and professionalism Confirm new orders via telephone, schedule in-person appointments or gather information for shipping Process and track supply orders through DME software (e.g. Brightree) Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database Prepare invoices and support accounting functions as needed Update and maintain claims (EOB) log Complete compliance surveys for dispensed supplies Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking) Maintain a clean and organized workspace Perform other administrative tasks as assigned to balance departmental workload Other duties as assigned Qualifications High School Diploma or equivalent (associate's degree preferred) Bilingual in Cantonese or Mandarin Experience in administrative, customer service, or operations roles Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree) Ability to type at least 60 wpm Strong attention to detail, time management, and communications skills Highly motivated and able to work with multiple tasks simultaneously Demonstrated empathy and professionalism when interacting with patients, customers, and other team members Ability to follow company policies, compliance standards, and HIPAA guidelines May be required to work overtime to meet departmental objectives/goals You are great for this role if: Highly organized and detail oriented with an ability to multi-task in a fast-paced setting Prior experience with durable medical equipment (DME) preferred Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies Knowledge of Brightree software Excellent oral, writing, and typing skills Understanding of Health Plan compliance and Federal regulations and standards. Environmental Job Requirements and Working Conditions This position is full-time in office. The office is located at 568 Garvey Ave., Monterey Park, CA 91754. The national target pay range for this role is: $20.00 - $26.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at ************************************ to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

We are seeking a Customer Service Representative (CSR) with strong experience handling high volumes of phone and email inquiries in a fast-paced, service-oriented environment. The ideal candidate is dependable, organized, and comfortable using multiple systems to support customer needs efficiently and professionally. Key Qualifications: Excellent work ethic and reliable attendance record Strong communication skills, both written and verbal Proficient in email correspondence, including grammar, formatting, and tone Ability to handle high volumes of emails and calls while maintaining attention to detail Comfortable working under deadlines and managing multiple priorities Receptive to feedback and able to make prompt adjustments Proficient in Outlook; able to manage inbox, calendar, and reminders Familiar with CRM systems and able to learn new platforms quickly Strong desire to learn, grow, and contribute to a team environment Responsibilities: Provide prompt, courteous, and accurate responses to customer inquiries by phone and email Support order processing, account maintenance, and issue resolution Maintain accurate and up-to-date customer records in CRM and related systems Troubleshoot and resolve product or service issues, escalating when necessary Assist with quoting and coordination of customer projects, including freight estimates Manage a designated customer base or region and maintain strong working relationships Work cross-functionally with internal departments to meet customer expectations Ensure timely follow-up and resolution of open customer service issues Maintain a professional and service-focused approach in all communications Contribute to team goals and support continuous process improvements Requirements: High school diploma or GED required Minimum 2 years of customer service experience, preferably in a high-volume setting Proficient in Microsoft Outlook and Office Suite (Word, Excel, Teams) Experience with CRM systems Excellent organizational and time management skills Strong written communication, spelling, and grammar To Apply: Submit your resume for immediate consideration. This is an excellent opportunity to join a reputable organization that values professionalism, teamwork, and customer satisfaction. Contact Claudia Scrofani with AppleOne Ventura for additional information. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The Customer Service Representative provides effective customer service for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate information to incoming customer service orders, status, and product knowledge request Processes customer orders, changes, and returns Resolves customer complaints by investigating problems, developing solutions, and making recommendations Works closely with the Operations Supervisor as directed Reviews and maintains customer database to track information on account information, statuses, orders, and lead times Provides timely feedback regarding service failures or customer concerns Works closely with Sales Representatives on quotes, status of orders etc. Promotes a safe workplace Performs other duties as directed What You Will Bring Required Skills, Competencies and Qualifications Strong communication and interpersonal skills Outstanding customer service skills Excellent time management ability Ability to handle adversity and conflict with successful outcomes Outstanding attention to detail and accuracy Possesses strong commitment to team environment while working well with others Works systematically and logically to resolve problems Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services Knowledge of technical details of the company product Proficient in computer data entry Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software 2+ years of Customer Service experience in the manufacturing or construction industry Job Benefits Medical, Dental, Vision, and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance and AD&D are provided after 90 days of employment at no cost to you 3 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!

The Customer Service Representative provides effective customer service for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate inform Customer Service, Service, Microsoft, Operations Supervisor, Sales Representative, Manufacturing, Retail, Customer

JOB TITLE: Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits CLASSIFICATION: Non-Exempt LANGUAGE REQUIREMENT: Bilingual English and Spanish COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience COMPANY OVERVIEW: Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines. Our teams support clients through direct service, accountability, and clear communication. Our culture emphasizes ownership, collaboration, and trust. We offer a comprehensive benefits package: 401k with employer match Medical, dental, vision, life, and disability insurance Paid Time Off Paid holidays Paid sick leave Professional development opportunities Flexible work arrangements JOB SUMMARY: The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries. You operate in a high-volume, member-facing environment. You resolve routine issues and escalate complex matters following defined guidelines. Your work supports a consistent member experience and reduces service interruptions for Account Management teams. DUTIES/RESPONSIBILITIES: Employee and Member Support Serve as the primary contact for benefit inquiries via phone and email Explain coverage, eligibility, and benefit usage in clear terms Guide members through carrier portals, mobile applications, and ID card access Support employees during open enrollment Provide bilingual support in English and Spanish Routine Benefits and Claims Support Process ID card requests and replacements Confirm provider network participation Respond to basic claim status inquiries Verify eligibility and enrollment changes Add or remove dependents Provide prescription refill guidance Address standard open enrollment questions Issue Identification and Escalation Identify issues requiring escalation Route cases to Account Management per internal guidelines Ensure complete documentation prior to escalation Maintain ownership until successful handoff is confirmed Documentation and Collaboration Document all interactions and outcomes in the CRM system Track open items through resolution Partner with Account Managers and Advocacy teams Identify recurring issues and share trends with leadership EDUCATION & EXPERIENCE: Required Skills & Qualifications · One to three years of experience in employee benefits, insurance · Bilingual English and Spanish · Clear written and verbal communication skills · Ability to manage high call and email volume · Strong organization and follow-through · Professional and composed in time-sensitive situations Preferred Qualifications · Experience in an employee benefits brokerage or consulting environment · Knowledge of health and welfare benefit plans · Experience with CRM or benefits administration platforms · Working knowledge of Outlook, Word, and Excel Measures of Success Timely resolution of routine member issues Clear and complete escalation documentation Positive member experience feedback Reduced disruption to Account Management workflows

Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an effici Passenger, Agent, Service, Security, Reservations, Retail, Airline, Health

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Performs loan servicing functions; complies with all Bank lending policy and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act. Perform loan servicing from new loan barding, process and monitor loan payment transactions, payoff demand requests, loan payoffs, insurance tracking and rate changes; Coordinate daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies; Assist customers and staff with loan-related inquiries; Perform loan account maintenance; Ensure compliance with all applicable government, investors, and bank regulations; Perform other duties as assigned QUALIFICATIONS EDUCATION: AA degree or equivalent EXPERIENCE: No experience required. Experience in mortgage servicing/lending is a plus SKILLS/ABILITES Strong interpersonal and customer service skills Positive attitude PC proficiency in Microsoft Office Detail-oriented and follow-through skills. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. WHY WORK FOR US? Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to: Medical insurance Vision insurance Dental insurance 401(k) Disability insurance Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service. About the Role - Job Responsibilities Include: Respond, answer, and resolve any customer inquiries and concerns Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise Communicate with customers who are experiencing various issues through emails, phone calls, and live chat Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers Provide product detail to our Ecommerce team to help improve online product descriptions Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise Offer suggestions as needed to improve team processes or efficiencies Respond promptly and accurately to customer inquiries and requests Assist customers with placing, tracking, and returning orders Work with Ecommerce team on related initiatives and activities as needed Qualifications - Candidate Requirements: High school diploma / GED Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred Ability to read, write, and speak in both English and Spanish (bilingual) Self-motivated with the ability to question and learn new tasks quickly Ability to empathize with and prioritize customer needs Ability to determine customer needs and provide appropriate solutions Highly motivated, energetic and upbeat personality Microsoft Office Knowledge - Outlook, Excel, and Word Ability to work independently and with a team Pay range and compensation package - Benefits: 401k plan with partial company match Comprehensive healthcare, dental, and vision plan Clothing discount Voluntary life insurance, as well as short-term and long-term disability policies Voluntary free annual biometric health test Early access to company sample sales Company-sponsored Wellness program Access to free monthly health & mindfulness webinars Seasonal monetary awards for participation in company Fitness Challenges Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others

Job Title: Customer Care Advocate - Reimbursement SpecialistJob Description The Customer Care Advocate - Reimbursement Specialist plays a crucial role in supporting insurance authorization requests, following up on insurance determinations, and working closely with field sales teams and healthcare professionals to gather necessary documentation. This position requires at least two years of experience in medical authorization, exceptional customer service and communication skills, attention to detail, and the ability to adapt in a fast-paced, team-oriented environment. Success in this role is measured by the ability to navigate complex insurance processes, overturn denials, meet sales quotas, and provide empathetic support to patients, particularly those with neurological impairments. Responsibilities + Interact with patients, payers, and physician's offices to provide excellent customer service. + Obtain documentation and submit claims efficiently. + Handle referral authorizations, pre-service appeals, and denials effectively. + Collaborate with field teams across four regions, consisting of three people per region. + Achieve sales quotas by closing sales as the final step in the process. Essential Skills + Minimum of 2 years in medical authorization involving medical record review. + Strong written and verbal communication skills for interacting with patients and professionals. + Ability to manage tasks, prioritize, and ensure accuracy in documentation. + Willingness to adapt to evolving processes and changing business needs. + Experience in environments requiring frequent adaptation. Additional Skills & Qualifications + Bachelor's degree preferred or equivalent relevant experience. + Proficiency in medical terminology and ICD-10 coding; medical coding certification preferred. + Hands-on experience with CRM systems, Call Center software, and Microsoft 365. + Experience with commercial payers, Medicaid, and workers' compensation. + Experience in commission/incentive-based roles, preferably in medical device, biotech, or pharmaceutical industries. Work Environment The position is office-based in Valencia, CA, within a high-energy, collaborative 'bullpen' setting that is fast-paced and team-oriented. Standard office hours are Monday through Friday from 8 am to 5 pm, with a focus on teamwork and process improvement. This is not a typical call center environment. The company culture emphasizes adaptability, client satisfaction, and a supportive, results-oriented atmosphere. Employees are encouraged to contribute ideas, embrace process changes, and maintain a positive team spirit. Although the dress code is not explicitly stated, business casual attire is typically expected unless specified otherwise. Job Type & Location This is a Contract to Hire position based out of Valencia, CA. Pay and Benefits The pay range for this position is $27.50 - $27.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Valencia,CA. Application Deadline This position is anticipated to close on Feb 6, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first. Accountability The Customer Service Center Associate is proficient in the use and application of the tools, equipment, software, processes, and procedures required in the performance of the position's essential duties and responsibilities. Duties and responsibilities are prioritized according to the work unit assigned and performance measures are based on competencies to include accountability, customer focus, teamwork, problem solving, and productivity. Essential Duties and Responsibilities • Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas • Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies • Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues • On a daily basis, assigns, tracks, and monitors on-cloud meter reading route downloads/uploads, provides assistance and support to users of the FCS Itron on Cloud software and smart devices • Analyzes and edits meter read data; with appropriate follow-up action • Processes customer payments accurately and prepares cashiers reports and deposits • Processes new customer applications and renewals for a variety of programs that may include but is not limited to Customer Assistance Program (CAP), hydrant meters, new services, backflow compliance, and fire flow tests, etc. • Dispatches service and trouble calls accurately and timely to field service personnel • Accesses and researches field service orders, monitors Key Performance Indicators (KPI), and navigates efficiently through Mobile Workforce Management (MWM) system • Notifies GSWC management team and other departments of emergencies such as water outages, main breaks, etc. • Performs higher level customer service center duties that include but are not limited to: o Sharing knowledge and mentoring newly hired staff o Responding to calls in the quality assurance and/or escalation phone skill sets o Completing quality audit checklists as assigned by supervisor(s) o Communicating complex regulations, billing and rate information to customers o May provide MWM and CC&B user support to Water Operations staff • Performs other duties as assigned The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job. Minimum Qualifications • High school diploma or equivalent • Two (2) years relevant work experience at GSWC or five years of customer service experience in a professional environment • Familiarity with utility or comparable service industry, contact center systems and customer information system terminology • Must be proficient in computer skills including Microsoft Office • Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc. • Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity • Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet • Good written and verbal communication skills • Ability to communicate effectively with their supervisor, co-workers and the public • Ability to perform basic mathematic functions, calculate figures, and reconcile account information • Bilingual skills may be required May require varied shift assignments based on business needs, including working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time. Qualities of a Successful Customer Service Center Associate • Trustworthy; strong personal integrity • Strong level of accountability and ownership • High quality communication skills, both verbal and written (including email) • Analytical and critical thinker • Ability to maintain strong relationships with field service personnel. • Collaborative and team oriented • Professional with internal and external customers • Customer service-oriented • Excellent multi-tasking, time management and organizational skills • High degree of initiative; a self-starter BENEFITS Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans. COMPENSATION INFORMATION The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors. The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check. NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.