Patient Account Representative - Healthcare Customer Service - Call Center
Customer Service Agent Job In El Segundo, CA
Job Family:
Patient Account Representative
Travel Required:
None
Clearance Required:
None
What You Will Do:
The Patient Account Representative - Healthcare Customer Service - Call Center is an extension of a client's business office staff. Representatives are responsible for taking in-coming calls from patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned
This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home between the hours of 7:00 AM - 5:30 PM PT.
Primarily receiving inbound calls
Account Review
Customer Service
Account Updates
Strong Verbal / Written Communication Skills
Complete all business-related requests and correspondence from patients.
Complete all assigned projects in a timely manner.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of improvement.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.
What You Will Need:
High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.
Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
What would Be Nice To Have:
Customer service skills / customer service experience.
PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel.
Ability to initiate and follow through on projects and work independently with minimal supervision.
Bilingual Spanish a plus.
#IndeedSponsored
The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Guidehouse Privacy Policy at ************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Customer Service Representative
Customer Service Agent Job In San Rafael, CA
Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit ***********************
Responsibilities
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
Clean workspace, this is the first point of contact our customers have with our facility.
Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
Provide clerical and administrative support to the General Managers and Service Advisors.
Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
Perform other related duties as assigned
Qualifications
Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (Crash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
In addition to the compensation range listed, this role may also be eligible for performance-based bonuses.
Submit a Referral
Posted Min Pay Rate USD $16.50/Hr.
Posted Max Pay Rate USD $25.00/Hr.
ID 2024-10638
Category Customer Service
Position Type Regular Full-Time
Location : Postal Code 94901
Location : Address 31 Bay Street
Remote No
Prioritization Tier 1 - Priority
Pharmaceutical Sales Customer Engagement - Thousand Oaks, CA
Customer Service Agent Job In Thousand Oaks, CA
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Conducts proactive outreach to HCPs on topics such as:
Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
Minimum Qualifications
A minimum of 2 years pharmaceutical or medical device sales experience
Must reside within commutable distance of 50 miles of the primary city in the sales territory
Preferred Knowledge, Skills, and Abilities:
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
The ability to work in an ambiguous environment undergoing transformation
Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
Ability to assimilate and communicate complex clinical and product information
Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
#LI-Remote
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic .
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Licensed Insurance Customer Service
Customer Service Agent Job In Huntington Beach, CA
Salary: $20.0 - $22.0/hour Experience: 1 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. This can be a full-time or part-time role. Must have an active Property and Casualty insurance license.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
This is an in-office position, please only apply if you are able to make the commute to our office located in Huntington Beach, CA.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each day.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours available full-time or part-time
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening.
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving.
Dedicated to customer service.
Able to learn computer functions.
Pride in getting work done accurately and timely.
Ability to work in a team environment.
Ability to multi-task
Provide timely and thorough activity reports to agent.
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
PM24
PIa20e3ffd9e6d-26***********1
Customer Service Representative
Customer Service Agent Job In El Cajon, CA
About the Company
As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.
Be part of making a difference
At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.
Job Description
Role: Customer Service Representative
Reports to: Supervisor, Customer Service
FLSA: Non-Exempt
Location: El Cajon, CA-Hybrid
Why this role is important at Genesee Scientific?
Customers are at the center of everything we do. Customer Experience Representatives are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience team, responding to all our scientific customers around the world.
What will you do:
Maintains and attracts potential customers by handling customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.
Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders.
Owns the customer request and experience from initiation to conclusion.
Actively listen and identify customer needs and concerns to effectively provide top tier service.
Assists customers in buying decisions, consistently recognizing, and offering cross-sell/upsell opportunities.
Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolve product or service problems by clari
fying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Processes and updates customer orders/quotes and/or changes orders/quotes in a timely and accurate manner meeting departmental productivity metrics.
Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
Follows up with Sales Department, suppliers, and customers on any outstanding issues.
Looks for opportunities to provide solutions.
Makes recommendations on areas for process improvement.
Make decisions based on policies and past precedence, seeking guidance, as necessary.
Performs other duties as assigned.
Requirements:
High School diploma required.
Requires a minimum of 0-2+ years related work experience (i.e., customer services, telephone experience).
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook, and Teams.
Able to work in multiple systems concurrently, often using multiple monitors.
Must possess strong interpersonal skills, positive demeanor, and have the professional mannerisms to hold oneself in any customer situation.
Resourceful with excellent critical thinking skills; must be detail oriented, self-motivated able to multitask.
Ability to understand the sales process and purchasing cycle and aptitude to learn and comprehend scientific vocabulary/terminology.
Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization.
Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
Thrives in a fast-paced, collaborative environment. Works efficiently within deadlines.
At Genesee Scientific, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees
Financial security through competitive compensation and 401(k) retirement savings
Health care and well-being programs including medical, dental, vision and an employee assistance program (EAP).
Paid time off, sick time and 12 Paid Holidays and a floating holiday
The stability of a company with a record of strong financial performance and history of being actively involved in local communities.
Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
PI4140fc48bed6-26***********1
Licensed Insurance Customer Service / Sales
Customer Service Agent Job In San Diego, CA
Salary: $21.0 - $21.0/hour Experience: 0 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Sales Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Base Pay plus Commission
Annual Bonus (based on meeting p roduction goals)
Paid Time Off (2 weeks accrual after 90 days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
PM24
PI7ecd87***********9-35382124
Customer Success Representative
Customer Service Agent Job In Tustin, CA
in Tustin, CA**
As a Customer Success Representative, you'll manage the long-term success of Nuve's contractors.
The ideal candidate will be able to quickly learn, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. More importantly the ideal CSR will have experience working/managing accounts.
What you'll do:
Onboard new customers - CSR'S primarily own the long term relationship with contractors after onboarding training with initial sign up with Nuve.
Develop strong working relationships with corporate contacts
Collaborate with customers and product to manage product enhancement requests
Act as a subject matter expert on custom product features for partners
Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly to Customer Success Manager
Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses
Update account and contact records for accounts to ensure accurate reporting
What you'll bring:
2+ years of relevant experience working/managing accounts
Be a self-starter that thrives in an entrepreneurial, fast-paced environment
A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions
Team player with strong communication and organizational skills, and an ability to “roll with the punches”
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options)
At Nuve, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
Nuve is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,000 - $115,000 USD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
Customer Service Coordinator
Customer Service Agent Job In Burbank, CA
We are looking for a Customer Service Coordinator for a top entertainment company in Burbank, CA!
Responsibilities :
Administrative upkeep of rideshare program data (with appropriate discretion when handling confidential employee information)
Prompt, courteous service consistent with brand's standards
Read and respond to email and voicemail in a timely and accurate manner
Assist employees with public transit route planning, finding carpool partners and other potential commute options
Attend company on-boarding events (orientations) to promote the program
Prepare and mail/email welcome information, follow-up letters and new-hire packets
Maintain brochures and transportation information on bulletin boards
Administer carpool parking permit program
Review and audit permit-holders and rideshare participants for compliance
Coordinate Emergency Ride Home requests; track and audit usage
Coordinate office maintenance as needed (phones, printer, etc.)
Qualifications:
Minimum one year of experience in prior customer service positions
Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)
Strong organizational skills
Excellent written, verbal and interpersonal communication skills
Knowledge of Adobe Creative Suite (Illustrator, Design, Photoshop) is a plus
Ability to arrange data into simple charts and graphs
Ability to work effectively in a team environment
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
Customer Service Sales Representative
Customer Service Agent Job In Carson, CA
Calaso USA Inc. is a fast-growing glass packaging distributor, offering complete packaging solutions to its customers. Focusing on high-end glass bottles and jars, Calaso USA Inc. is committed to excellence and innovation in its main sectors of activities: Cosmetics and Personal Care; Perfume and Fragrance; Health and Well-Being; Food and Nutrition.
We are looking for a customer-oriented sales representative. You will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently.
You are genuinely excited to help customers. We are looking for someone who's patient, empathetic, passionately communicative, and proactive. Someone who can put himself/herself in our customers' shoes and advocate for them when necessary.
If problem-solving comes naturally to you. You are confident at troubleshooting and like investigating to resolve customer complaints. Your target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction then this role is for you.
Responsibilities
• Manage large amounts of incoming calls
• Manage and effectively convert inbound leads into new customers
• Build trust and a sustainable relationship with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal and team sales and customer service targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents precisely within Salesforce
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Prepare sample orders for potential new customers
Skills
• Proactivity
• Strong phone contact handling skills and active listening
• Strong writing communication by E-mail
• Familiarity with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work well in a team environment
• Strong problem-solving abilities
• Previous experience in sales or customer service
• Bachelor's degree in business administration or related field
Job Type: Full-time
Salary: $50k - 57k + up to 18% bonus
Benefits:
Health insurance
401(k) matching
Paid time off
Schedule: Monday to Friday - 8 hours/day (8am-5pm PT)
Work Location: Carson, CA
Work setting: In-person
Performance Area
Communication Skills
Demonstrates clear and professional verbal and written communication.
Actively listens to understand customer inquiries and concerns.
Effectively communicates solutions and information to customers.
Customer Relations
Provides excellent customer service to foster strong relationships.
Engages with customers to identify their needs and provide tailored solutions.
Handles customer feedback and challenges with a positive, solutions-oriented approach.
Sales and Product Knowledge
Maintains a strong understanding of the company's products and services.
Explains product features and benefits effectively to customers.
Identifies opportunities for upselling or cross-selling based on customer needs.
System Navigation
Proficient in using the company's CRM and ERP systems to manage customer interactions.
Accurately enters and updates customer data and order information.
Efficiently navigates systems to ensure smooth customer experiences.
Team Collaboration
Works closely with co-workers and supervisors to meet team goals.
Shares ideas and feedback to improve processes and customer satisfaction.
Adapts quickly to changes and supports team members as needed.
Problem-Solving and Proactivity
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Maintains consistent attendance and punctuality.
Demonstrates professionalism in all interactions.
Manages time effectively to balance customer needs and daily responsibilities.
Responsibilities
Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
Build trust and sustainable relationships with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and team sales and customer service targets.
Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
Keep records of customer interactions, process accounts, and file documents within Salesforce.
Prepare sample orders for potential new customers.
Follow communication procedures, guidelines, and policies.
Skills
Proactivity and strong problem-solving abilities.
Strong phone contact handling skills and active listening.
Strong written communication skills for email correspondence.
Familiarity with CRM and ERP systems and practices.
Ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work well in a team environment.
Previous experience in sales or customer service.
Bachelor's degree in business administration or a related field.
Customer Support Representative
Customer Service Agent Job In Commerce, CA
Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.
Essential Functions
Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel
Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor
Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
Keeps lines of communication open with Manager/Sales Personnel
Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
Keep up to date information on customers
Assist in maintaining assigned Sales Personnel's unshipped/unbilled report
Qualifications
Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
Working knowledge CRM management systems
Thorough knowledge of outbound calling techniques and customer service measurements of success
Demonstrated ability to communicate effectively both verbally and in writing
Background with distribution methods, process improvement programs and procedures
Limited product knowledge
Work Location: In person
E-Commerce Customer Experience Representative
Customer Service Agent Job In Los Angeles, CA
Short Description:
The E-Commerce Customer Experience Representative is responsible for providing exceptional customer service and support to online customers. They serve as the primary point of contact for inquiries, order assistance, and issue resolution related to e-commerce transactions. Their main goal is to ensure a positive and seamless customer experience throughout the online purchasing process.
Duties / Responsibilities:
Respond promptly and effectively to customer inquiries via various channels (email, phone..etc.) regarding order status, product information, shipping details, returns, and other e-commerce-related matters within a 24-hour reply rate. Provide accurate and helpful information to resolve customer concerns and ensure customer satisfaction.
Process customer orders, including order entry, payment verification, and tracking. Collaborate with logistics and shipping teams to ensure timely and accurate order processing, shipping, and delivery. Address any issues or delays related to order fulfillment.
Troubleshoot and resolve customer issues and concerns related to online shopping, website functionality, payment methods, account access, and technical difficulties. Identify root causes of problems and implement solutions or escalate issues as needed to ensure timely resolution.
Proactively follow up on pending customer inquiries.
Process customer refunds, returns, and exchanges according to the department's standard operating procedure. Ensure that customers receive prompt assistance and appropriate resolutions for their return or exchange requests. Coordinate with the warehouse teams for return logistics and inventory management.
Collaborating with the accounting department to create credit memos.
Ensuring accurate and timely data entry of inventory information into the system.
Updating inventory records to reflect changes in stock levels, including new stock additions, returns, and transfers.
Assist customers with cancellations and reships according to the department's standard operating procedures.
Regularly updating and maintaining databases and spreadsheets with accurate and up-to-date product, inventory, and sales information. This includes entering new product data, updating pricing and stock levels, and recording changes or modifications.
Monitoring and reviewing new styles or products daily. This involves staying informed about the latest arrivals or additions to the product line, keeping track of any changes or updates, and ensuring the product information is complete and accurate.
Creating compelling and informative item descriptions for website listings. This clearly and concisely highlights the product's key features, specifications, and benefits. The descriptions should be engaging and persuasive to attract and inform potential customers.
Develop a comprehensive understanding of the company's products, including features specifications, pricing, and availability. Provide accurate product information and recommendations to assist customers in making informed purchasing decisions.
Actively listen to customer feedback and gather insights to identify areas for improvement in the online shopping experience. Communicate customer feedback to the appropriate teams (such as marketing, product development, or IT) to drive enhancements and improve customer satisfaction.
Meet or exceed established performance metrics, such as response time, customer satisfaction ratings, first-contact resolution, and order accuracy. Maintain accurate and detailed records of customer interactions and transactions.
Skills / Requirements / Qualifications:
Bachelor's Degree in a related field
Minimum 2 years of progressive experience in customer service or a similar role in the apparel industry.
Experience with N41 is preferred.
Experience with FedEx Ship Manager is preferred.
Familiarity with E-Commerce platforms and online shopping processes.
Strong verbal and written communication skills.
Demonstrates a high degree of personal and professional integrity.
Familiarity with inventory management systems and order fulfillment processes.
Excellent analytical, time management, and organization skills; meticulous attention to detail
Proficiency is using customer relationship management systems and customer support software.
Ability to adapt to a fast-paced, evolving e-commerce landscape and embrace new technologies and trends.
Excellent Problem-solving skills.
Must be team-oriented, open to taking direction, and able to work well under pressure.
Exceptional time management and organizational skills with the ability to multi-task in a fast-paced and changing environment Strong planning skills with expertise in multitasking.
Proficiency in work/excel/Outlook/Gsuite.
Positive attitude and a passion for delivering exceptional customer experiences.
Customer Service Coordinator (Bilingual English/Punjabi)
Customer Service Agent Job In Rancho Cucamonga, CA
Our client is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. We are experts in administering comprehensive services, including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services.
Our client is seeking a high-energy Customer Service Coordinator to join their team. The representative will be the first point of contact for visitors at our office, giving exceptional customer service to our visitors. In this role, you will play an essential role in prescreening drivers for our customers by the regulatory guidelines of the FMCSA. Given the fast growth within this department, this role will serve as a stepping stone for a long-term career.
Compensation: $23-$24/hr
Availability: Monday - Friday, 8am - 5pm.
Duties & Responsibilities:
Greet and welcome visitors in a courteous and friendly manner, providing information to visitors about the company and its services.
Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience.
Respond promptly to customer inquiries professionally and courteously.
Resolve customer concerns, issues, and complaints effectively and efficiently.
Identify and recommend process improvements to enhance customer satisfaction.
Maintain a positive and empathetic attitude towards customers at all times
Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
Review of driver documentation required for proper onboarding
Enter and verify client information in systems to ensure records are kept up-to-date
Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
Manage and maintain a clean and organized reception area welcoming visitors
Ensure security protocols are followed for visitor access
Assist with other tasks as needed by the company
Qualifications:
Experience in customer service, preferably in the transportation industry
Customer obsession mentality
Data entry and documentation skills
Excellent attention to detail; ability to perform repetitive tasks with a high degree of accuracy
Demonstrate aptitude to learn quickly and be proactive
Ability to multitask effectively
Strong written and verbal communication skills
Fully bilingual in English and Punjabi
Experience with Microsoft Office (Microsoft Excel, Word)
Interested in more jobs like this? Click Here
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy .
Land Representative
Customer Service Agent Job In Pittsburg, CA
Day-to-Day: An oil & gas client in Pittsburg, CA is looking for a Land Rep OR Land Analyst to join their team. This individual will be joining the company's Midstream Land team in Pittsburg. This individual will be responsible for internal and external title research, permitting, responding to 3rd party inquiries and working with them, and any clerical responsibilities needed. They will have heavy field team interaction and will be attending field team meetings, both in office and field project-based.
Customer Service Sales Representative
Customer Service Agent Job In San Francisco, CA
Title: Customer Service Representative - Sales Office SFO
Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company
Why Join Us?
Asia's First and Longest-Serving Airline
Get a chance to enjoy travel perks for you and your family
A collaborative work culture and environment
Who Are We Looking For?
Minimum of 2 years experience in sales
Knowledgeable in reservations, ticketing and airport operations
What's The Role All About?
Performs a variety of administrative, secretarial, marketing and clerical duties to Area Manager.
Provides support and assistance to colleagues/ other units to ensure effective and efficient performance of the District.
Gathers and creates studies for district's airline sales and marketing purposes
Handles reservation through phone calls and or walk-in passengers, travel agents and employees. Perform basic ticketing functions to promptly assist customers and partner agents' queries.
Prepares draft of District's Weekly Sales Report.
Customer Service Representative
Customer Service Agent Job In San Jose, CA
Bischoff's Medical & Mobility is an award-winning 4th generation family-owned business in the Silicon Valley and surrounding areas. They provide mobility and accessibility solutions to help clients stay in the comfort of their own homes. The company is dedicated to providing the best in home safety solutions and excellent customer care.
Role Description
This is a full-time on-site Customer Service Representative role located in San Jose, CA. The Customer Service Representative will be responsible for customer support, ensuring customer satisfaction, improving customer service, and enhancing the overall customer experience. Assemble and price equipment and supplies. Deliver supplies to patient's homes if/when needed. Place orders for equipment and supplies with vendors Monday-Friday 9-5 to start.
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Strong interpersonal and communication skills
Ability to handle difficult situations with patience and empathy
Experience in the healthcare or mobility industry is a plus
High school diploma or equivalent
Customer Service Representative
Customer Service Agent Job In Calabasas, CA
Our client is a premiere insurance brokerage firm based in Woodland Hills. We are looking for an experienced insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer's policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
To ensure success as an insurance customer service representative, you have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, the insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.
This position is full-time, onsite 5 days per week in Woodland Hills, CA.
Responsibilities:
Answering calls and responding to customer complaints, while learning and understanding company insurance products.
Accessing customer accounts and policy schedules.
Providing customers with detailed information about policies and products.
Recommending available products.
Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
Typing up complaint reports.
Managing the customer complaint database.
Qualifications:
Bachelor's Degree, 3 years minimum experience working as a customer service representative at an insurance company.
In-depth knowledge of insurance products and policy schedules.
Must be bilingual in Spanish.
Friendly and professional demeanor.
Excellent communication and interpersonal skills.
Basic computer skills and knowledge of database software.
High-level typing skills.
Advanced knowledge of telephone and call forwarding systems.
Ability to remain calm in stressful situations.
Ability to explain detailed policy concepts in a simple way.
About Talento Human Capital (TalentoHC):
TalentoHC is a leading talent acquisition, executive search, and human capital consulting partner, dedicated to helping our clients build their best teams yet. Our success is driven by our unwavering commitment to fostering an inclusive and diverse workforce, embracing individuals from various backgrounds, perspectives, and skills.
Talento Human Capital is an equal opportunity employer.
People + Passion + Perseverance = Progress.
Guest Service Specialist
Customer Service Agent Job In Palo Alto, CA
Guest Service Specialist
SUPERVISOR: Assistant Manager
PALO ALTO, CALIFORNIA
At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place.
At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment
Guest Service Job Summary:
The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist will also perform front desk duties in accordance with JUUT's performance and service standards.
As a guest service specialist you will start out In-Training, and as key tasks and responsibilities are learned and mastered you will move through Studio, Senior, and Master levels. Key accountabilities of this exemplary customer service position will include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut's Daymaker philosophy.
Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest's scheduled appointment.
Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.
Perform confirmation calls to guests and offer add-on service during call.
Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye.
Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.
Make follow up calls to new guests within 24 hours of their visit to Juut.
Stock retail shelves as necessary when product is low, or retail product order is delivered.
Clean retail shelves on regular basis.
Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest.
Monitor and refill beverage station items, keep area clean and stocked.
Organize magazines throughout salon to be in order and easily accessible to guests.
Clean bathrooms and restock supplies and containers.
Salon cleaning as determined by management.
Knowledge of artists at salon location to include services provided, specialties, level etc.
Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities.
Handle cash to include bank deposits.
Ability to work during opening and closing hours.
Attend all training, education, and meetings/huddles as required.
Assist with possible other duties as assigned.
Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Juut Salonspa offers a variety of benefits for you & your family!
Paid Time Off
Health insurance
Dental insurance
Vision insurance
401k + % match
On-going education
Employee assistance program
Health savings account
Flexible spending account
Life insurance
Employee discount
Education/Training/Experience:
Education: High School Diploma or equivalent.
Some exposure to salon, cosmetics, hospitality, or retail business preferred.
Customer Service experience preferred but not required
Training provided
Career growth opportunities available
Physical Requirements:
While performing the duties of this job, the employee will be required to:
Walk, sit, bend and squat
Talk and hear
Grab, pull or bend items
Lift and/or carry up to 10 lbs.
View items at a close or distant range
Stand for extended periods of time
Working Conditions:
Retail salon environment
This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.
Keywords: Hair Stylist, Hairdresser, Beautician, Stylist, Hair Colorist, Hair Generalist, cosmetologists, cosmetology, salon, Customer Service
PIdc348d091842-26***********2
Customer Service Representative
Customer Service Agent Job In Montebello, CA
The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Responsibilities:
Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.
Requirements:
Associate or bachelor's degree preferred but not required
Manufacturing experience strongly preferred
1-3 years customer service experience required
Microsoft Office Suite - basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
Reservations Sales Agent
Customer Service Agent Job In San Diego, CA
Now Hiring: Reservation Agent at Kobey's Swap Meet
Join the Kobey's Swap Meet Family!
We are looking for a full-time Reservation Agent to manage vendor reservations and assist with special events, marketing, and planning. If you have strong customer service skills, are social media savvy, and enjoy working in a dynamic, family-run business, we'd love to hear from you!
Position Details:
Schedule:
Thursday: 9:30 AM - 4:30 PM
Friday: 8:30 AM - 3:30 PM
Saturday & Sunday: 6:30 AM - 3:30 PM
Location: Corporate office & on-site box office
Additional Opportunities:
Overtime available for those looking to earn extra hours
One remote workday per week for a 5-day schedule
Key Responsibilities:
Manage vendor reservations in person, over the phone, and online
Handle digital reservations via Instagram Direct Messaging
Assist with special event planning, marketing, and promotions
Provide exceptional customer service to vendors and shoppers
Work collaboratively with the team to enhance the vendor experience
Utilize social media and digital platforms to engage with vendors and promote the swap meet
What We're Looking For:
Strong customer service and communication skills
Social media savvy, especially with Instagram
Computer proficiency and ability to manage digital reservations
Self-driven leader who thrives in a fast-paced environment
Team player who enjoys being part of a family business
What We Offer:
Health benefits
401(k) matching program
Dental benefits
Life insurance
Opportunities for overtime & one remote workday per week
The chance to be an integral part of the Kobey's Swap Meet family
To Apply: Email your resume and a short introduction about why you'd be a great fit to.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 30 - 40 per week
Call Center Customer Service Representative
Customer Service Agent Job In Brea, CA
We are looking for a dedicated and skilled Customer Service Representative (CSR) to join our team! In this role, you will leverage your strong customer service skills to manage customer inquiries, process orders, and resolve issues in a fast-paced environment. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer satisfaction.
As a CSR, you will be responsible for handling all customer inquiries across various products, processing orders, ensuring accuracy, and supporting both internal teams and customers to maintain high levels of satisfaction. You will play a key role in providing timely and efficient customer service in all areas of order processing, phone inquiries, and customer problem resolution.
Key Responsibilities:
Build and maintain relationships with customers through phone and email communication.
Resolve customer issues efficiently to ensure high satisfaction levels.
Answer incoming calls in a timely and efficient manner in a high-volume support environment.
Process orders accurately, including phone orders, standing orders, field service orders, and replacement orders (via fax, EDI, etc.).
Support field service and sales representatives with inquiries, order placements, and proof of delivery as needed.
Maintain accuracy and efficiency in individual tasks and as part of the department.
Stay knowledgeable about products and any special projects as needed.
Collaborate effectively with internal teams, including Field Service, Sales, Finance, Bids and Contracts, HR, and IT.
Position Requirements:
Basic computer skills, including proficiency in MS Office (Word, Excel, Outlook) (2000 or later).
Basic math and statistical knowledge.
Strong keyboarding skills; prior experience entering orders while on the phone is a plus.
Ability to multitask and problem-solve.
One to three years of customer service experience.
High school diploma required; associate degree preferred.
Primary language: English.
Little to no travel required.
Personal Trait Profile:
Self-motivated with a positive attitude and focus on quality work.
Strong attention to detail and a personal sense of urgency.
Aspires for continuous professional development and success.
Able to manage time effectively, prioritize tasks, and handle multiple responsibilities under time constraints.
Excellent organizational and time-management skills.
Team-oriented with a constructive, positive approach to teamwork.
If you are a proactive individual with a passion for customer service and a desire to contribute to a collaborative team, we encourage you to apply! Join us in a role where your impact matters, and be a part of a company that values quality work and personal growth.
Apply Today!