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Therapeutic Behavioral Service Specialist - Residential
Bellefaire JCB 3.2
Customer service agent job in Newburgh Heights, OH
Benefits and Salary: The salary is $40,000 per year At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include:
Our offerings include:
Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth, adoption, and foster care
50% tuition reduction at Case Western Reserve University for the MNO and MSW programs
Defined benefit pension plan
403(b) retirement plan
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care
Qualifications:
A Bachelor's or Master's degree in social work, psychology, nursing, or related human services field.
LSW licensure preferred.
Experience working with children, adolescents, and their families.
Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities.
Must have and maintain a valid driver's license and driving record that meets the underwriting criteria of the Agency's insurance company.
Agency Summary:
Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs.
Check out on Vimeo!
Position Summary:
The Therapeutic Behavioral Service (TBS) Specialist, under the administrative/clinical supervision of the Clinical Director of Clinical Services, provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. He or she works with clients in residential and community settings, and works to provide support - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the office, the home, and the community.
Responsibilities Include:
Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and/or significant others as needed
Accept case assignments - stepping down from a higher level of care - from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals.
Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan.
Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process.
Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
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$40k yearly 23h ago
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Customer Service Claims Specialist
National Safety Apparel 3.7
Customer service agent job in Brooklyn, OH
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customerservice experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
$25k-31k yearly est. 4d ago
Customer Support Representative
Creative Financial Staffing 4.6
Customer service agent job in Fairlawn, OH
Job title: Customer Support Representative Schedule: Monday-Friday Salary: $39,000 - $42,000 depending on experience Why This Opportunity Stands Out:
Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development
A full-service distributor specializing in premium products, promotional merchandise, and national appliance sales
Serves as a single-source provider for corporate incentives and branded merchandise, managing product selection, warehousing, order processing, and delivery
Offers a wide variety of products including major appliances, electronics, apparel, and corporate gifts
Partners with leading brands to deliver high-quality solutions for both business and consumer needs
Small team with a family-like atmosphere
Flexible, supportive work culture
Opportunity to grow and take on more responsibility over time
Key Responsibilities
(Customer Support Representative):
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Process orders, returns, exchanges, and refunds accurately
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to resolve complex issues
Follow up with customers to ensure their issues are resolved to their satisfaction
Provide information about products, services, promotions, or policies
Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications
(Customer Support Representative):
High school diploma or equivalent (Associate's or Bachelor's degree)
Previous customerservice or call center experience is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Familiarity with CRM systems and Microsoft Office Suite
The Customer Support Representative role is fully onsite in Fairlawn, OH with a salary range of $35,000 - $42,000 depending on experience.
For immediate and confidential consideration reach out to me
,
Jackie Blythe, at jblythe@cfstaffing.com.
#INJAN2026
$39k-42k yearly 1d ago
Call Center Customer Service Agent
Twine Chart
Customer service agent job in Akron, OH
Job DescriptionDescription About Twinechart: Twine Chart is a dynamic and innovative company specializing in providing comprehensive data visualization and analytics solutions. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge tools and services that enhance data-driven decision-making.
Position Overview:
We are currently seeking a dedicated and enthusiastic Call Center CustomerServiceAgent to join our dynamic team. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing top-notch service.
Salary Range:
$18.00 - $27.00 per hour.
Key Responsibilities
Answer inbound customer calls and assist customers with inquiries.
Provide accurate information regarding products and services offered.
Resolve customer complaints in a professional and efficient manner.
Document interactions with customers accurately in the system.
Follow up with customers to ensure satisfaction and offer additional assistance.
Maintain knowledge of current promotions and product offerings.
Collaborate with team members to improve processes and share best practices.
Skills, Knowledge and Expertise
High school diploma or equivalent; associate degree preferred.
Previous experience in a call center or customerservice role is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficient in using computer systems and software applications.
Willingness to work flexible hours, including evenings and weekends.
Benefits
Comprehensive health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and holidays
Professional development opportunities
Employee wellness programs
$18-27 hourly 28d ago
Customer Service
Mary Ann Donuts
Customer service agent job in Canton, OH
Job Description
Job Title:
Retail Associate
PTO
Earned
Department/Group:
Brickden Group dba Mary Ann Donuts
Travel Required:
Not Required
Level/Salary Range:
Hourly + Merit Raises
Position Type:
CustomerService
Contact:
Will Train Applicant(s):
On the job training provided
Flexible Schedule
External posting URL:
Internal posting URL:
Applications Accepted By:
On Line Only
*********************
Select: Employment under the About Us tab on our website
Locations:
1. 5039 West Tuscarawas St. NW Canton, OH 44708
2. 4222 Hills & Dales RD NW Canton, OH 44708
3. 2131 Columbus RD NE Canton, OH 44705
4. 2909 Cleveland Ave SW Canton, OH 44707
Job Duties
-Fulfilling customer orders by properly bagging and boxing donuts
-Understand and Operate POS systems and credit card machines, reconciling cash drawers
-Learning how to operate espresso machines and commercial coffee equipment
- Memorizing hot and cold drink recipes
-Completing daily cleaning and sanitizing procedures
Qualifications
Previous experience with similar food service is preferred but NOT required
Food Service certification will help with placement not required.
Hours of availability
3:30am- 6:30pm
We can work around specific needs however the more availability the better opportunity for pay growth and company advancement.
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Up3Qe9709L
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative.
About the Role
HippocraticAI is seeking a Customer Success Executive (CSE), Forward Deployed with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.
As a forward-deployed CSE, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI's solutions. You will own post-sale execution - ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.
This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems.
What You'll Do
* Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
* Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
* Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
* Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
* Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
* Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
* Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
* Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
* Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies-present results to client and internal stakeholders.
* Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
* Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
Location & Travel
* This is a forward-deployed, onsite role.
* Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly.
* Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions.
What You Bring
Must-Have:
* 5+ years of health systems experience, including customer success, account management, or project management.
* Experience leading complex, onsite implementations in clinical or operational healthcare environments.
* Exceptional relationship-building skills across an organization, from front-line staff to executives.
* Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
* Experience working with cross-functional teams in a fast-paced startup environment.
* Strong project management skills with the ability to manage multiple workstreams onsite.
* Comfortable operating autonomously in a client-embedded role.
Nice-to-Have:
* Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
* Advanced knowledge of healthcare workflows and compliance standards.
* Background in healthcare consulting, transformation initiatives, or system-wide implementations.
* Experience presenting outcomes and best practices at conferences or executive forums.
Join us and help build the future of safe, life-changing AI in healthcare. There's never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come *********************** email addresses. We will never request payment or sensitive personal information during the hiring process.
$35k-77k yearly est. Easy Apply 21d ago
Manufacturing Customer Service
Vector Technical, Inc.
Customer service agent job in Stow, OH
Vector's partner was founded in 1984 and is proudly based in Stow, Ohio. They are a small, family-owned manufacturing company specializing in professional-quality hot and cold therapy products, body cooling vests, cold-water immersion systems, and more.
This can be either a Direct-Hire or a Temp-to-Perm opportunity, depending upon candidate experience and skills.
*** 2+ years of customerservice experience in a manufacturing or industrial environment is a requirement in order to be considered for this position. ***
$23-$26/hr.
M-F 8:30a-5p
Responsibilities: Customer Interaction & Support:
Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries.
Assist customers with product selection, pricing, and order placement.
Troubleshoot product-related concerns and provide guidance on proper usage.
Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism.
Follow up with customers to confirm satisfaction and ensure any issues are fully resolved.
Order Processing & Data Management:
Accurately enter and update customer orders in QuickBooks, ensuring correct pricing, product selection, and shipping details.
Verify order details before submission to prevent errors and delays in production.
Process order modifications, returns, exchanges, and refunds in compliance with company policies.
Coordinate with the production and shipping teams to meet delivery timelines.
Internal Communication & Coordination:
Work closely with the sales, production, and factory teams to ensure smooth order fulfillment.
Communicate customer requests, special instructions, or urgent orders to the relevant departments.
Assist in tracking orders and resolving any shipping delays or issues.
Administrative & Clerical Tasks:
Maintain organized records of customer interactions, transactions, and correspondence.
Handle data entry, filing, and general office administrative duties.
Keep product and pricing information up to date for accurate customer assistance.
Product & Policy Knowledge:
Stay up to date with company's full range of products and their benefits.
Understand company policies, warranty terms, and return procedures to communicate them effectively to customers.
Educate customers on the proper use and maintenance of products.
Problem-Solving & Conflict Resolution:
Address customer complaints with a calm and professional approach.
Identify the root cause of issues and provide appropriate solutions.
Work proactively to prevent recurring issues and escalate complex concerns when necessary.
Requirements & Qualifications:
2+ years of customerservice experience in a manufacturing or industrial environment - this is a MUST.
Strong phone and active listening skills with a customer-first approach.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational skills and accuracy in data entry.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Skilled in conflict resolution with a calm and professional demeanor.
Proficient in Microsoft Word, Excel, and QuickBooks (or similar software).
Comfortable making independent decisions and problem-solving.
Must be punctual and reliable-consistent attendance is a requirement.
Ability to work overtime when necessary.
Benefits upon Hire-In:
Medical, Dental Insurance
401(k) Matching
Paid Time Off (Holidays & Vacation Days)
Annual Bonus Opportunities
Stable, Monday-Friday Schedule (No weekends or late nights).
Supportive Team Environment
$23-26 hourly 22d ago
Entry Level Direct Sales & Customer Service Agent
Fite Marketing
Customer service agent job in Fairlawn, OH
Times have changed. Many of the old forms of marketing no longer work. In today's new age of technology, marketing campaigns require a new way of reaching customers. At Fite Marketing, we have developed many successful marketing campaigns that reach the ideal customers where it matters most.
Job Description
CUSTOMERSERVICE EXPERIENCE WANTED!
Entry Level Direct Sales & CustomerServiceAgent Position Open!
If you have great people skills and enjoy working with the public, we want to meet you!
FMI is seeking a full-time Entry Level Direct Sales & CustomerServiceAgent who is career minded and possesses unmatched people skills! This is an
entry level
opening NOT in a call center environment. As a result of clients placing a high value on a more personalized approach to excellent customerservice our client's customized marketing & advertising initiatives are moving into the local area!
The Entry Level Direct Sales & CustomerServiceAgent would have the opportunity to work with some of our client's top performing accounts including major brands in the technology, entertainment, electronics, and telecommunications industries!
Servicing retail giants and clients of all sizes for brands across the globe with a smile and a handshake is why our client's customerservice division has enjoyed unprecedented growth this year. Campaigns are focused on developing and executing unique and personable advertising strategies designed to generate new customers for clients.
The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the product/services provided and every representative must benefit from the training and team spirit of the company!
Entry Level Direct Sales & CustomerServiceAgents work in an environment that is centered on being a part of a team and being included in a family atmosphere. By bringing together diverse individuals who have an array of expertise, skills and potential, it helps senior management to create progressive promotional event solutions for clients. VMG is looking for key individuals to provide customerservice and promotional knowledge to our client's existing and future client base.
Join a company that invests in its employees and truly wants YOU to succeed!
Qualifications
Requirements
Job Requirements
Qualifications:
Experience in a customerservice, restaurant or hospitality type environment providing front line customer appreciation/support is an asset
Ability to adapt to a variety of people
Winning attitude and dedication to ensuring customer satisfaction
Positive attitude and ability to work well within a team environment
Leadership skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-31k yearly est. 1d ago
Ticket Agent (460)
Avfuel/Avflight
Customer service agent job in Canton, OH
General Purpose of Job:
This position is responsible for providing customerservice to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.
Duties:
Provide efficient, friendly service to all of our customers.
Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies
Guide passengers from the terminal to and from aircraft ensuring a safe path at all times
Perform the loading and unloading of cargo on and off aircraft
Transport cargo between terminals and aircraft
Physical handling of freight and company material
Marshalling aircraft and equipment
Operate ground equipment, including tugs and belt loaders
Clean and service cabin interiors, including cockpit, lavatories and draining lavatories
Use safety related equipment and provide de-icing service to the aircraft when needed
Perform other duties as assigned
Qualifications
Qualifications:
Excellent communication skills
Ability to push/pull/lift 50 lbs. for extended periods of time
Ability to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Must be 18 years or older
High School diploma or GED equivalent
Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S.
Must have valid Driver's license
Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations
Strong attention to detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Physical Demands :
Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
$22k-30k yearly est. 17d ago
Service Dispatcher
Wright Heating and Cooling
Customer service agent job in Kent, OH
Job Description
Job Title: Service Dispatcher
Immediate Opening
Wright Heating and Cooling, in Kent, OH, is a 4th-generation residential and commercial heating, ventilation, and air conditioning company serving Portage, Summit, Medina counties for over 70 years.
As a result of our focus on customerservice and unique work across many sectors, both residential and commercial, our business is growing, and with growth comes opportunities for those with the ambition to develop a sought-after career and history of interesting, rewarding work.
A career at Wright Heating is not just a job but an opportunity to join a family of people who care about each other and care about their customers.
What we offer our team members:
Breakfast Team Meetings
Career Advancement & Training Opportunities
Vacation, 2 weeks accrued in the first year
401k with matching
Pay Scale: $18-$26 based on experience
Work Hours: 7:30am to 4:30pm, Monday through Friday, some overtime
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
Reports to: Service Manager
Required Qualifications:
• Advanced customerservice skills.
• Ability to multi-task
• Organized
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required
• Computer skills
• High school diploma or general education degree (GED)
• Two years related experience and/or training in customerservice, dispatching or project management or equivalent combination of education and experience
Daily Duties:
• Take incoming customer calls.
• Schedule and coordinate all service calls as calls are received.
• Create dispatch ticket for all service calls.
• Dispatch Service Technicians, one call at a time.
• Dispatch Service Technicians from home to first call.
• Debrief Service Technicians after completion of each call.
• Respond to all messages left overnight.
• Maintain the dispatch board / schedule.
• Forecast workload for at least 2 - 3 days out
• Contact customers with a "Parts Pending" status as parts are received for scheduling.
• Follow up on all pending and recommended work with customer utilizing the pending work log.
• Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
• Help Service Manager with marketing issues as directed.
• Order parts for special orders.
• Forward list of parts used by technicians to warehouse for truck restock.
• Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.)
• Type service contract proposals for new customers
• Maintain on call schedule, to include 1st on call and standby technician
• Maintain customer history files in database
• File service orders
• Prepare paperwork for all manufacture warranty parts
• Facilitate return of warranty parts
• Update service database from service ticket
• Maintain service invoice log
• Compare service timecards and work orders to service schedule.
• Compare time cards to GPS Report
• Check service time cards for accuracy
• Pull checks and charge slips and compare to invoices.
• Forward checks and payments to accounting.
• Happy calls / customer surveys.
• Calculate reporting information and enter into 8 For 10 database.
• Other duties as assigned
$18-26 hourly 8d ago
Service Dispatcher/Office Coordinator
Eng Heating & Cooling
Customer service agent job in Akron, OH
Benefits:
401(k) matching
Competitive salary
Health insurance
Paid time off
The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits
Paid Training
Flexible Scheduling
Competitive Compensation
Year-Round Work
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and servicecustomers. Representative duties include:
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance.
Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments.
Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership.
Performing related staff-level duties as directed by the Office Manager.
Job Qualifications:
Proven experience in a customerservice environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Be a self-starter and ability to work independently and as a team member.
Preferred knowledge of CRM software.
Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Skill and ability to sell service jobs and service contracts in a letter, and on the phone.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers.
Current (state) driver's license.
Compensation: $20.00 - $24.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
$20-24 hourly Auto-Apply 60d+ ago
Passenger Service Agent (Akron Canton, OH)
Choice Aviation Service Inc.
Customer service agent job in North Canton, OH
Job Description
The Passenger ServiceAgent provides all passenger/customerservices as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Core Competencies
Able to work efficiently as a part of a team as well as independently.
Attention to detail in all areas of work.
Effective communication skills with individuals at all levels of the organization
Job Duties
Greet and process passengers for outbound flights at the check-in counter and gate.
Actively participates in the Safety Management System (SMS)
Inspect and verify passenger documentation.
Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated.
Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights)
Makes announcements regarding flight activity at gate or over airport's general PA system.
Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
Assist Ramp ServiceAgents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
Always maintain the level of service expectations for the passenger and the airline customer.
Comply with all company, local, state, federal, and carrier SOP and security requirements.
Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
All employees are responsible for ensuring quality control in their own activities.
Cooperate fully with Inspectors to achieve quality inspection commitments.
Performs other duties as requested.
Requirements
Must be 18 years of age.
High School diploma.
Enthusiastic about CustomerService
Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
Ability to work nights, weekends, holidays, and varying schedules.
Proficient Computer Skills
Must be able to stand, lift, bend for an extended period.
Must successfully complete airline specific training programs and recertification
The ability to read, write and fluently speak and understand the English language.
Ability to work nights, weekends, holidays, rotating shifts and varying schedules.
$23k-29k yearly est. 19d ago
Urgently Hiring Service Dispatchers $20/hr 832941
Alliance Industrial Solutions 3.7
Customer service agent job in North Canton, OH
Alliance Industrial Solutions is urgently hiring Service Dispatchers / Call Center Representatives for our client located near the downtown Canton area. This is an exciting opportunity to join a growing company known for innovation and career development.
Please Note: This location is not accessible by public transportation.
Pay & Benefits:
Starting pay: $20/hour with room for advancement
Raises and a comprehensive benefits package available after a probationary period
Strong potential for long-term career growth, with internal promotion and cross-training opportunities
Must be able to train for 1 week on day shift 8:00 am - 5:30 pm
Shifts Available:
7:00 AM - 3:30 PM
2:30 PM - 11:00 PM
10:00 AM - 6:30 PM
5:00 PM - 1:30 AM
Responsibilities
Handle a high volume of inbound and outbound calls.
Dispatch and coordinate service requests in a timely and professional manner.
Use call management systems to log and track calls accurately.
Communicate clearly and effectively with internal teams and clients.
Troubleshoot issues, prioritize tasks, and manage time effectively.
Maintain accurate records using Microsoft Excel, Word, and related systems.
Qualifications
High School Diploma or GED required
Prior dispatcher experience preferred
Experience in banking, customerservice, or call center environments is a strong plus
Proficient with computers and Microsoft Office (Excel & Word)
Strong communication, organization, and multitasking skills
Why Join Us
Competitive pay and consistent full-time hours
Supportive and fast-paced team environment
Opportunities to develop valuable customerservice and dispatching skills
$20 hourly 7d ago
Customer Success Representative - Bilingual
The IHC Group 4.4
Customer service agent job in Fairlawn, OH
This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Providing remote application and customer support to end-users of the cloud-based proprietary software.
* Assisting users with error messages and notifying development of issues when necessary.
* Instructing users on the proper use of the software via telephone, screenshare, and email.
* Independently trouble shoot software to identify bugs and errors.
* Following up with development and users to ensure each case is closed in a timely manner.
* Meet department attendance requirements, including being prompt and available during scheduled shift.
* Ability to meet multiple deadlines in a fast-paced environment.
* Perform similar job-related duties and projects as assigned.
* Support parent company's sales staff when questions or issues arise.
* Learn and maintain familiarity with CMS compliance and protocol.
$28k-33k yearly est. 36d ago
Call Center Operator - Entry Level
Intralot Inc.
Customer service agent job in Strongsville, OH
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for multiple shifts including nights & weekends
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Tuition Reimbursement
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience High school diploma or equivalent training and experience.One (1) year prior related customerservice experience, preferably in a technical call center environment Call tracking system experience preferred
Knowledge, Skills and Abilities Knowledge of tracking software Technical customerservice skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and ResponsibilitiesUnder the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
$26k-37k yearly est. Auto-Apply 14d ago
Call Center Operator
Bally's Intralot
Customer service agent job in Strongsville, OH
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for multiple shifts including nights & weekends
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Tuition Reimbursement
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customerservice experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customerservice skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
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$26k-37k yearly est. 46d ago
Call Center Operator
Intralot Sa
Customer service agent job in Strongsville, OH
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for multiple shifts including nights & weekends
Intralot offers a competitive benefits package that includes:
* Medical, Dental & Vision Insurance
* 6% 401k Match
* Paid Holidays & Vacation
* Paid Sick, Short/Long Term Disability
* Tuition Reimbursement
* Employee Assistance Program
* Maternity/Paternity Leave
* Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customerservice experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customerservice skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
$26k-37k yearly est. 60d+ ago
Part-Time Safety Services Dispatcher
Ashland University Portal 4.6
Customer service agent job in Ashland, OH
The part-time Safety Services Dispatcher position is under the direct supervision of the Director of Safety Services who reports to the Vice President for Student Affairs. Support the mission, goals and objectives of AU and the department. Assist the campus community in a constructive, effective and positive manner. Report safety concerns to the director. Initiate emergency response as necessary. Notify the director of scheduling conflicts. Maintain departmental confidentiality. At the start of each shift: review daily assignment sheet get current information from previous shift staff check for updates (i.e. notes on message board, etc.) review logs since last scheduled shift you worked Provide immediate follow up with all parties for incidents by conducting and documenting interviews. Notify the police for situations requiring their assistance (i.e. illegal drug activity on campus, incident involving a weapon, etc.). Assist with parking recordkeeping and ticket processing as directed. Assist with processing room reservations for the student center as directed. Assist with processing AU Mail Center mailings as directed. Maintain a safe, clean and organized work environment. Perform general housekeeping in the office (i.e. vacuuming, dusting, etc.). Perform all computer functions (i.e. card access, emergency notification, etc. as directed. Monitor security cameras. Any other task as directed by supervisor(s).
Physical Demands
Must be able to function effectively in stressful situations (i.e. situations involving conflict, medical emergencies, fire alarms, crowd control, etc.) Must be able to work in a noisy office environment and monitor scanners and radio traffic Must be able to assist customers walking up to the service window
Required Qualifications
High School or GED Maintain satisfactory attendance and punctuality Be able to use departmental radios, phones and computers Possess basic computer skills Possess writing skills to document incidents (create reports and log entries) Successfully satisfy all standard prescribed pre-employment screening Must be an effective communicator (i.e proper phone and radio etiquette) Must be able to respond to all types of emergency and routine service calls Must be able to learn basic computer functions and using a computer, document departmental communications Must be able to handle several tasks at once (multitasking) in a positive and effective manner Carry out duties with high levels of professionalism
Preferred Qualifications
College degree
$37k-44k yearly est. 60d+ ago
Customer Service Representative
Creative Financial Staffing 4.6
Customer service agent job in Tallmadge, OH
Job title: CustomerService Representative Schedule: Monday-Friday Salary: $39,000 - $41,000 depending on experience Why This Opportunity Stands Out:
Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development
A full-service distributor specializing in premium products, promotional merchandise, and national appliance sales
Serves as a single-source provider for corporate incentives and branded merchandise, managing product selection, warehousing, order processing, and delivery
Offers a wide variety of products including major appliances, electronics, apparel, and corporate gifts
Partners with leading brands to deliver high-quality solutions for both business and consumer needs
Small team with a family-like atmosphere
Flexible, supportive work culture
Opportunity to grow and take on more responsibility over time
Key Responsibilities
(CustomerService Representative):
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Process orders, returns, exchanges, and refunds accurately
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to resolve complex issues
Follow up with customers to ensure their issues are resolved to their satisfaction
Provide information about products, services, promotions, or policies
Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications
(CustomerService Representative):
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Previous customerservice or call center experience is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work under pressure
Familiarity with CRM systems and Microsoft Office Suite
For immediate and confidential consideration reach out to me
,
Jackie Blythe, at jblythe@cfstaffing.com.
$39k-41k yearly 1d ago
Call Center Operator - Entry Level
Intralot Inc.
Customer service agent job in Strongsville, OH
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for multiple shifts including nights & weekends
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Tuition Reimbursement
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customerservice experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customerservice skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
How much does a customer service agent earn in Canton, OH?
The average customer service agent in Canton, OH earns between $21,000 and $35,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Canton, OH
$27,000
What are the biggest employers of Customer Service Agents in Canton, OH?
The biggest employers of Customer Service Agents in Canton, OH are: