Customer service agent jobs in Casa Grande, AZ - 968 jobs

$40,000 per year to $55,000 per year is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote The Commercial Insurance Customer Service Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal. This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built. Core Duties and Responsibilities: Client Service & Support Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions Respond to client inquiries in a timely, professional manner Build strong, long-term relationships with clients through consistent, high-quality service Policy & Account Management Process endorsements, renewals, audits, cancellations, and policy changes Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs) Review policies, confirms endorsements, and binders for accuracy Maintain complete and accurate documentation in the agency management system Renewals & Marketing Support Assist with renewal preparation, including gathering underwriting information and documentation Support account managers and producers with marketing submissions and proposals Track follow-ups, suspense items, and carrier responses Carrier & Internal Coordination Communicate with insurance carriers to obtain policy information, endorsements, and documentation Collaborate with producers, account managers, and internal teams to ensure seamless service delivery Escalate issues when appropriate to maintain client satisfaction What You'll Be Supporting General Liability Business Owners Policies (BOPs) Commercial Auto Workers' Compensation Professional Liability (E&O) Property & Umbrella Coverage (Experience with small business package policies is a plus) Qualifications & Skills Required: Active Property & Casualty insurance license 2+ years of experience in commercial insurance service or account management Strong understanding of commercial insurance coverages and terminology Excellent organizational, communication, and customer service skills Ability to manage multiple priorities and meet deadlines Proficiency with agency management systems (AMS360 experience preferred) Preferred: Experience within the independent agency model Familiarity with certificates, endorsements, and renewal workflows Why Join Us? Collaborative, people-first culture Opportunity to work with experienced professionals in a growing agency Competitive compensation and benefits Career development and ongoing training opportunities Who You Are You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most. Essential Physical Requirements Must be able to work from a sitting position for extended periods of time. Must be willing and able to work in front of a computer monitor for extended periods of time. Must be able to work on a standard computer keyboard for extended periods of time. Must be able to work in a cubical environment during the workday with limited or no distraction. Employee Benefits Include: Medical Plan Dental Plan Vision Plan 401k Live Health Online Life Insurance Disability Supplemental Benefits No waiting period to use accrued PTO Training Employee Assistance Program National Discounts & much more! NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company-we're your partners in turning ideas into impact and brands into legends. Job Description: We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the vital link between our customers and the services we provide, ensuring that every transaction is handled with professionalism and care. Your primary focus will be to assist customers by answering inquiries, resolving issues, and providing information about our products and services. Responsibilities Answer incoming calls from customers and address their inquiries. Provide accurate information regarding products and services. Troubleshoot and resolve customer issues efficiently and effectively. Document all customer interactions in the database. Follow up with customers to ensure issues have been resolved to their satisfaction. Suggest improvements and enhancements to company policies based on customer feedback. Qualifications High school diploma or equivalent; some college preferred. Proven experience in a customer service or call center role. Excellent verbal communication skills and active listening abilities. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks. Familiarity with CRM systems and call center technology. Additional Information Competitive salary Health, dental, and vision insurance Paid time off and holidays Opportunities for professional development and advancement

Russell Tobin's client a global pest control and hygiene company is hiring Customer Service Representative in Tempe, AZ. Apply today for consideration! Employment Type: Contract Job Title: Customer Service Representative Pay rate: $16/hr. to 17.35/hr. on W2 Location: Tempe AZ 85282 Hours are 7:30 am - 4:00 pm M-F. Yes, onsite, 5 days a week Duration: Till 05/08/2026, with possible extension Description: Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 0-2 years customer service-related experience required. Benefits that Russell Tobin offers: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly wage of $19.25. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ******************** Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. Job Description As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that: • Responds to call center customer retention calls for all Cox residential services and product lines. • Identifies and resolves customer issues. • Exercises creative negotiation skills to motivate customers to continue using Cox services. • Offers additional or upgraded services, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. • Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred • Experience in telecommunications industry. Additional Information All your information will be kept confidential according to EEO guidelines. APPLY AT: ************************************************** (JOB CODE 142435)

DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support. We're Hiring! CALL CENTER SPECIALIST-CHILD ABUSE AND NEGLECT HOTLINE Location: Downtown Phoenix ************************** Shift(s): Sunday to Thursday 12:30pm to 9pm ( 1 st shift) Tuesday to Saturday 12:45pm to 9:15pm Tuesday to Saturday 1:00pm to 9:30pm Tuesday to Saturday 1:30pm to 10:00pm ( 2 nd shift differential) Tuesday to Saturday 3:00pm to 11:30pm ( 2 nd shift differential ) Salary: $21.70/hourly (5% differential for 2 nd shift or 10% differential for 3 rd shift) with step increases after training and years of service Training: State mandatory hands on training, which is M-F 8:30- 5pm regardless of shift hired for, includes: classroom training, shadowing and mentoring. This hands on training lasts approximately 6 weeks. Once hands on training is successfully completed the new hire will be informed when they can start their permanent shift. Requisition Closing Date: Applications reviewed daily, open until filled. Make An Impact With DCS At the Arizona Department of Child Safety (“DCS”), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona. Why DCS? Working for DCS is more than a just a job - it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that's passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families. If you're passionate about working with children and families, becoming a Case Aide at DCS can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70/hour). What You'll Do As a Call Center Specialist for the Child Abuse and Neglect Hotline you'll: Screen concerns of alleged child abuse and neglect. Conduct comprehensive phone interviews, information gathering and research. Determine if concerns meet statutory criteria as a DCS Report for investigation. Write qualitative narratives and perform detailed data entry and finalization of work prior to leaving for the day Respond to the needs of the public in a professional manner free of judgment or bias. Utilize a laptop or desktop computer, the department's computer system, and call center applications. Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquiries. Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority. You may also be required to work outside of regular hours, including weekends, holidays, and overtime. We're Looking For Someone Who Can: Apply sound judgment to screen and assess reports of alleged child abuse and neglect Conduct focused, trauma-informed phone interviews to gather critical information Recognize indicators of abuse, neglect, and family risk factors Document information clearly through precise data entry and professional narrative writing Demonstrate strong active listening and critical-thinking skills in high-stress situations What We Need From You (Required Qualifications) Bachelor's or master's degree must be earned from an institution accredited by an agency recognized by the U.S. Department of Education The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card Work history, Central Registry and Public Record will be considered This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Knowledge Areas That Support Success: Perform simultaneous interviewing and real-time documentation with accuracy Collaborate and coordinate cross-reports with law enforcement and partner agencies Maintain reliability and accountability through schedule adherence and workload completion Adapt interview techniques to meet diverse caller needs and cultural perspectives The Perks Join us, and you'll enjoy: Comprehensive medical, dental, and life insurance options A supportive retirement plan through the Arizona State Retirement System (ASRS) 10 paid holidays annually and generous vacation and sick leave Paid Parental Leave Program (must meet the criteria) Higher education discounts, wellness programs, and professional growth and development opportunities For a complete list of benefits provided by The State of Arizona, please visit our benefits page . If You Have the Skills, You Can Make a Lasting Impact. Use your strengths to help children thrive and families find stability. Take the next step in your career and join a team that's transforming lives across Arizona. Apply today and be part of something extraordinary! Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************ or by email at *************. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at ************ or by email at ********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Job Description State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communications. QUALIFICATIONS: Must have Arizona Property and Casualty License Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Key Responsibilities: Resolve customer issues and complaints Provide detailed information about products and services Identify and resolve any issues that arise Maintain accurate customer records and update information as needed. Book accommodations and communicate itinerary plans to clients Follow up with customers to ensure they are satisfied with your service. Qualifications: Customer support experience a plus. Strong phone skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. A positive attitude and a passion for helping others. What We Offer: Personal discounts Comprehensive training and ongoing support. Opportunities for career advancement. A dynamic and supportive work environment. Personal growth opportunities.

Job DescriptionDescription Call Center Customer Service Assistant Employment Type: Full-time We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and ensure customer inquiries and issues are resolved efficiently. You will serve as the first point of contact for customers, representing the company in a professional and courteous manner. Key ResponsibilitiesHandle Inbound and Outbound Calls: Respond to customer inquiries, complaints, and issues in a timely and professional manner. Make outbound calls for follow-up, product updates, or customer satisfaction surveys. Customer Support: Provide information about products, services, and company policies. Assist customers with troubleshooting and resolving service-related issues. Problem Solving: Investigate and resolve customer complaints or escalate them to the appropriate department when necessary. Maintain Customer Satisfaction: Strive to meet and exceed customer expectations by delivering excellent service. Contribute to improving customer loyalty and retention. Skills, Knowledge and Expertise High school diploma or equivalent (required). An associate degree or relevant certification is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities. Proficiency in using customer relationship management (CRM) software and basic computer applications. Ability to remain calm and professional under pressure. Benefits Comprehensive health, dental, and vision insurance. Paid time off and holidays. Retirement plan with company match. Professional development opportunities. Fun and creative work environment.

We're more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen. Mission and Goals (About the Role) The Cyber Security Support Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings. The perfect match will have a strong ability to empathize, negotiate, think critically, multi-task, and troubleshoot across various systems/areas including light tech support such as; downloading software and assisting members navigating through different browsers in an efficient manner. In addition, he/she will be a product expert focused on customer education and service expansion opportunities to drive increased revenue. We are looking for a high-performing team member that will be a value to our existing company culture. What You Will Do in This Role: * Builds strong rapport by utilizing relating skills, asking clarifying questions and assisting customer needs * Able to think quickly and move quickly through multiple systems to solve customers' Norton and LifeLock questions * Demonstrates a high degree of empathy, compassion, and professional kindness with all members * Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills * Resolves any member conflict or dissatisfaction with products or services to ensure continued member loyalty * Demonstration of excellent written and verbal skills; proven track record of member interaction * Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service * Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management Competencies (What You'll Need to be Successful in this Role) * HS Degree or equivalent and 2 years related experience, customer service, in a call center environment. A college degree can be substituted for experience * Prepared for and reacts positively to consistent change - preferred * Able to multitask and prioritize effectively within guidelines - preferred * Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security * Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practices Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds. We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees. Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team! We're looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won't just answer questions-you'll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking. Whether it's by phone or virtual chat, you'll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team-this is the opportunity you've been waiting for. Bilingual in English and Spanish is highly desirable . Summary : The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience. Schedule : Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:30 AM - 5:30 PM, or similar. This is an in-person position. Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test , employees will receive a $1/hour increase to their base pay rate. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. Essential Duties and Responsibilities include the following: Educate and assist customer base on company website, products, and services Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two Provide customer feedback to department for new product and resource development Accurately notate and record each customer interaction to ensure all accounts are updated Be a knowledgeable point of contact for both new and existing customers Handle complex requests with patience, professionalism, and empathy Review and resolve situations in a timely manner by identifying customer concerns Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations Complete and process all required tasks Regularly perform general housekeeping duties in your work area(s) Adhere to all safety policies and protocols and maintain a safe working environment Attend all department/company meetings Other duties as assigned For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description. EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: High School Diploma or equivalent (GED) Previous experience in customer service roles Demonstrated history of stable employment Bilingual in English and Spanish is highly desirable Experience in printing or wide format production - preferred CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards. Communication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance. Technology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge. Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home. Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced. Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale. 4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000 Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan New employees are eligible to enroll the first of the month, following 1 month of employment Semi-annual open enrollment (January 1st and July 1st) Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation Immediate Vesting Holidays and PTO 9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.

Permanent Customer Support Representative Florvets Structures is a leading manufacturer of high-quality steel structures for commercial, industrial, and agricultural use. With over 20 years of experience, we pride ourselves on providing our customers with durable and cost-effective building solutions. Our headquarters are located in Phoenix, Arizona, where we have a dedicated team of professionals working together to deliver exceptional products and services to our clients. Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction with our products and services. Key Responsibilities: - Respond to customer inquiries and concerns in a timely and professional manner - Provide product information and technical support to customers - Process orders and coordinate with production and shipping departments to ensure timely delivery - Resolve customer complaints and issues, escalating to management when necessary - Maintain accurate and up-to-date customer records - Collaborate with sales and marketing teams to identify and address customer needs - Assist with the development and implementation of customer service policies and procedures - Continuously strive to improve the overall customer experience and satisfaction Qualifications: - High school diploma or equivalent; some college coursework in business or a related field preferred - 1-2 years of experience in a customer service or support role - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Proficient in Microsoft Office and CRM software - Ability to work independently and in a team environment - Experience in the construction or manufacturing industry is a plus Benefits: - Competitive salary - Comprehensive benefits package including medical, dental, and vision coverage - 401(k) retirement plan with company match - Paid time off and holidays - Career growth and development opportunities If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, we encourage you to apply for this position. Join the Florvets Structures team and help us continue to deliver top-quality products and services to our valued customers.

Become a Part of Something Big! Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued and your contributions will directly influence the lives of those in need. We are looking for individuals who are ready to be part of something bigger than themselves, who want to challenge the status quo. At Keys to Change, your work will matter, your voice will be heard, and together, we will transform lives and strengthen communities Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including contributing towards monthly premiums for Health, Dental, and 100% to Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. Summary The Donor Relations Specialist at Keys to Change will focus on frontline fundraising through building relationships with and securing donations from individuals who give at a mid-level giving capacity, typically between $500 and $4,999. This role involves managing a portfolio of donors, developing personalized engagement strategies, and collaborating with other development team members to cultivate, solicit, and steward gifts. Essential Functions Donor Cultivation & Solicitation: · Develop and implement strategies to identify, qualify, cultivate, and solicit gifts from mid-level donors. · Grow an initial portfolio of 100 donors, through personal outreach, stewardship communications, and tailored gift invitations. · Implement Stewardship Plan through timely thank-you notes, letters, and emails, and coordinate personalized acknowledgements for CEO, Development Director, and Development Manager. · Craft compelling messaging and materials for personalized donor communications. Relationship Management: · Build and maintain strong relationships with mid-level donors through regular communication and personalized engagement. · Provide exceptional donor service, including prompt responses to inquiries and accurate gift processing. · Track donor interactions and engagement activities in the organization's CRM system. Collaboration: · Work closely with Development Team members to identify and upgrade high-potential donors. Data Analysis & Reporting: · Analyze donor data to identify trends and inform engagement strategies. · Track key metrics and share strategies during regular portfolio and pipeline review meetings for effective moves management and long-term donor engagement. Other Duties: · Support Development Team in planning and executing fundraising events and campaigns. · Ongoing professional development to stay current on fundraising best practices. · Other duties as assigned. Minimum Qualifications · Demonstrates a commitment to exceptional donor service and hospitality, ensuring a positive, timely, and personalized donor experience at every point of engagement. · Bachelor's degree preferred with at least two years' experience in fundraising, donor relations, or nonprofit communications. · Strong interpersonal and communication skills, both written and verbal. · Excellent organizational and project management skills. · Proficiency in CRM systems and donor management software. · Ability to work independently and collaboratively in a team environment. · A passion for the organization's mission and a commitment to donor-centric fundraising. · Demonstrated record of closing mid-level or major gifts. · Access to reliable personal vehicle and transportation. · Membership in AFP (Association of Fundraising Professionals) and abide by the AFP Code of Ethical Standards and Donor Bill of Rights. Work Environment Mobility sufficient to conduct regular duties within a normal office environment. Ability to lift up to 20 pounds in order to safely manage office supplies and equipment. Onsite

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and reading proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training and Work Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 03/09 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift. Posting Location: 2202 W Rose Garden Ln, Phoenix AZ 85027 @RWF22 Posting End Date: 2 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and reading proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Must complete and pass required language assessment Training and Work Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 03/09 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift. Posting Location: 2202 W Rose Garden Ln, Phoenix AZ 85027 @RWF22 Posting End Date: 2 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

At Highland Cabinetry, our mission is to provide quality, reliability, and service that stand out in the industry. The Customer Liaison plays a key role in that mission serving as the connection point between our warehouse operations, account managers, and valued customers. This position focuses on ensuring each order is handled with accuracy, professionalism, and efficiency while maintaining the highest standards of customer satisfaction. The Customer Liaison helps streamline communication, reduce order errors, and make the pickup and delivery process as smooth as possible. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in being the go- to person who keeps things running efficiently. Key Responsibilities Serve as the main point of contact for customer inquiries related to orders, pickups, and deliveries. Communicate order updates, lead times, and resolutions to customers promptly and professionally. Act as the liaison between customers, the sales team, account managers, and internal departments. Report any dissatisfied or disgruntled customers to management for timely follow-up. Coordinate with account managers and warehouse staff to ensure orders are processed accurately, staged on time, and ready for pickup. Collaborate with the warehouse and logistics team to resolve missed items, incomplete orders, or customer issues efficiently. Help manage the same-day pickup process, ensuring clear communication with both internal teams and clients to minimize wait times. Schedule and organize advance pickup orders, ensuring product readiness and efficiency for contractors and builders. Ensure customers are assisted while waiting in the lot - offering water, snacks, and friendly communication. Collect and maintain accurate customer information through conversation and recordkeeping. Maintain accurate records of all customer interactions, order changes, and delivery documentation in company systems and spreadsheets. Keep the snack and drink station stocked, clean, and welcoming for customers. Collaborate with internal departments to improve communication flow and enhance overall customer experience. Maintain a positive, professional attitude and uphold Highland Cabinetry's culture of respect, teamwork, and service excellence. Dress Code Employees are expected to maintain a business casual appearance while on duty. The following guidelines apply: Closed-toe shoes are required at all times No tank tops, sleeveless shirts, or muscle shirts No graphic T-shirts (Including logos, slogans, or images) No sweatpants, joggers, or leggings Clothing should be clean, neat, and appropriate for work environment Qualifications Education: High school diploma or equivalent required; associate degree in business, logistics, or related field preferred. Experience: 2+ years in customer service, warehouse coordination, logistics, or order processing. Strong interpersonal and communication skills with an emphasis on customer satisfaction. Highly organized with exceptional attention to detail and follow-through. Proficient in Microsoft Office and order management systems (experience with NetSuite a plus). Ability to multitask, prioritize, and remain composed in a busy warehouse environment. Knowledge of the cabinetry, construction, or building materials industry preferred. Core Competencies Customer-first mindset and clear communicator Strong problem-solving and collaboration skills Organized and dependable with high attention to accuracy Team-oriented and adaptable to changing priorities Positive and professional approach in all interactions Compensation & Benefits Starting pay is $22.00 per hour, with eligibility for a raise following a successful annual performance review Full benefits package including medical, dental, and vision Paid time off and holidays Opportunity for growth within a rapidly expanding company Supportive, team-oriented culture focused on respect and performance

Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What You'll Do: * Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN * Assist patients with portal registration, refill requests, and general questions * Route calls, take messages, and provide personalized support to patients and providers * Ensure accurate patient information and maintain HIPAA compliance * Support staff with scheduling overflow and special patient needs Knowledge, Skills, & Abilities: * Comfortable using multi-line phone systems * Bilingual (English/Spanish) preferred, but not required * Computer literate, organized, and able to thrive in a fast-paced environment Education & Experience: * High School diploma or equivalent * Experience using multi-line phone systems Compensation: $16.50/hour flat + opportunity for bonus if call metrics are met or exceeded Why You'll Love Working Here: * Great Company Culture - supportive, collaborative team * Work/Life Balance - work stays at work! * Time Off - 2 weeks PTO, 10 paid holidays, and sick time * Health Benefits - medical (HSA/FSA), dental, vision, life, short- & long-term disability * Future Planning - 403(b) retirement plan This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.

Full-time Description The Outbound Customer Engagement Representative serves as the first point of contact for our warm outbound lead generation campaign. This role will focus on engaging via outbound phone calls and text messages with warm leads who have expressed interest in our services through online platforms. The primary responsibility will be to connect with potential customers via phone, build rapport, and schedule appointments for our sales professionals to close at a later time. This is an entry level position that does not require any previous sales experience. This position also offers a pathway to becoming a full service sales professional. REQUIRED: KEY RESPONSIBILITIES Contact warm leads generated through our lead aggregation system. Build trust and establish rapport with potential customers. Clearly communicate the value of our services and address initial inquiries. Schedule qualified appointments for the sales team to close deals. Maintain accurate records of interactions and appointments in the CRM system. Meet or exceed daily, weekly, and monthly call and appointment-setting goals. Collaborate with the sales team to optimize the lead-to-appointment process. Additional Duties As Assigned Requirements Attitude: Candidate must be enthusiastic, energetic, and coachable. Candidates must be able to remain focused for long periods of time. Experience in sales or customer service is a plus but not required. Excellent communication and interpersonal skills. Comfortable making outbound calls and handling objections professionally. Strong organizational skills and attention to detail. REQUIRED: KEY PERFORMANCE INDICATORS (KPIS) Appointment Set Rate: 70%+ CRM Accuracy Rate: 95% of information collected during initial call is input in the CRM Response Time: 2 minutes or less REQUIRED: WORKING CONDITIONS Hours: Weekdays 9am-5pmCST Location: to be performed at Phoenix Reimagine location Travel: no travel to jobsites or other locations required Salary Description $18/hour

About this role: Wells Fargo is seeking an Associate Customer Service Representative - Boots to Banking in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Military experience researching and assessing questions, process, and procedures to make recommendations on solutions. Military experience with tracking information in multiple computer systems with high level of accuracy. Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues. Ability to execute in a fast paced, high demand, metric driven call center environment. Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy. Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers. Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information. Knowledge, understanding and experience of internet, mobile, and social media technology. Job Expectations: Must be able to attend full duration of required classroom training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Training Schedule: Classroom training will be for 8 weeks, Monday - Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date. We're open 24 hours, 7 days a week. Your regular work schedule will be based on business need and will include working a weekend day and some holidays. Job Location: 2150 W Pinnacle Peak Road, Phoenix, AZ 85027 Posting End Date: 1 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.