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Customer Service Rep (Dispatcher)
Infosoft, Inc.
Customer service agent job in Cary, NC
Job Title: CustomerService Rep (Dispatcher)
Pay Rate: $30 to $33.50/HR
Duration: 12 months
Shift:
Monday-Friday, 11:00 AM - 8:00 PM (1 opening)
Monday-Friday, 10:00 AM - 7:00 PM (1 opening)
Monday-Friday, 7:00 AM - 4:00 PM (6 openings)
Monday-Friday, 8:00 AM - 5:00 PM (6 openings)
Monday-Friday, 9:00 AM - 6:00 PM (6 openings)
We are seeking a CustomerService Representative (Dispatcher). These are not call center roles - no scripts used; every day is different.
The individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts that may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and are responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
Owning customer communications E2E for all service events.
Navigating complex discussions with customers when scheduling appointments.
Management and application of prioritization logic that aligns with customer commitments.
Owning the deployment of field resources is the decision maker, coordinates with field management, displaying strong influencing & collaborative skills.
Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments.
Ability to utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
Requirements:
2-5 years' experience in a customer relationship-related role, in a fast-paced environment
Positive attitude and passion for customerservice.
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintain a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues.
Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
Associate degree or equivalent experience required
Preferred Knowledge/Skills, Education, and Experience:
Ability to professionally investigate and respond to requests promptly
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts.
Experience to anticipate customer needs.
A history of acting as a collaborative team player with cross-functional teams.
An interest in solving problems that don't have obvious solutions.
$30-33.5 hourly 2d ago
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Dispatcher/CSR
Aireserv Heating and Air Conditioning
Customer service agent job in Raleigh, NC
Dispatch scheduled service, maintenance, and sales calls - Receive incoming calls in professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additi Dispatcher, Dispatch, Driver
$27k-35k yearly est. 7d ago
Customer Service Administrator
Addison Group 4.6
Customer service agent job in Apex, NC
CustomerService Administrator
Pay: 65-70k
Benefits: Eligible for Dental, Vision, Medical, 401(k)
We're seeking an experienced CustomerService Officer to join a fast-paced manufacturing team in a highly visible, customer-facing role. This position supports active customers and plays a critical role in delivering a consistent, high-touch customer experience.
About the Role
This individual will manage end-to-end order processing, proactively communicate order status, delays, and logistics updates, and serve as a trusted point of contact for ongoing customer needs. Success in this role requires resilience, strong problem-solving skills, and a white-glove service mindset-handling challenging situations one day and positive follow-ups the next. The ideal candidate is proactive (not reactive), over-communicates, and genuinely cares about the customer experience.
Must-Have Qualifications
3-5 years of true customerservice or inside sales experience
Experience in manufacturing or a similar environment (no retail or call center backgrounds)
High school diploma or equivalent required
SAP experience required
Proficiency in Microsoft Office and web-based systems
Key Skills & Attributes
Customer-centric and service-oriented
Able to handle difficult conversations with professionalism and confidence
Strong problem-solving and conflict-resolution skills
Highly proactive and an effective over-communicator
Adaptable, resilient, and comfortable in a fast-paced environment
Confident, forward-facing personality
Solutions-focused, open-minded, and non-defensive
Strong sense of ownership and urgency
$33k-40k yearly est. 3d ago
Licensed Customer Service & Sales Rep. - Raleigh, NC (New Hope)
The Auto Club Group 4.2
Customer service agent job in Raleigh, NC
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance Service Representative
The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
* Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
* Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
* Take insurance payments (initial, installment, lapse, or reinstatement)
* Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
* Refer to agent when appropriate
* Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
* Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
* Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
* Participate in a team environment to promote customer satisfaction and consistent service following the customerservice model
* Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
* Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
* Fulfill, maintain and service insurance policies
* Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
* Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
* Verify new business applications
* Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
* Process insurance and membership payments
* Update electronic member information
* Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
* A Current Property & Casualty Insurance license
* Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
* Successful completion of CustomerService, Insurance and Membership training within 6 months of hire
Education:
* High School Diploma or equivalent
Work Experience:
* Provide a high level of customer-focused service
* Service insurance policies and processing applications, renewals, and amendments
* Respond to billing and coverage questions
* Process monetary transactions; Taking payments
* Promote the sales of insurance products and services using established guidelines
* Present complex information in a clear and concise manner
Knowledge and Skills:
* Analyze member/potential customer insurance needs and determine appropriate levels of coverage
* Prepare appropriate rate quotations
* Organize, plan and promote the sale of ACG insurance and membership products and services
* Perform outbound service calls
* Maintain accurate records
* Insurance terminology
* General insurance regulations
* Underwriting procedures
* Sales regulatory and compliance guidelines
* Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
* Work effectively in a team environment
* Work independently, with minimal supervision
* Exceed member expectations relating to professionalism of demeanor, efficient and effective customerservice (on phone or in person) and maintenance of workstation and office facility
* Proficient in using Microsoft Office products
* Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
* Perform mathematical calculations to accurately perform monetary transactions
* Work under pressure in a high volume, fast paced customerservice environment
* Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
#LI-KH1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 4d ago
Customer Success & Retention Specialist
Air Experts Heating, Cooling, LLC
Customer service agent job in Raleigh, NC
Job Description
Customer Success & Retention Specialist
- Join Our Award-Winning Team!
At Air Experts Heating, Cooling and Plumbing, we've been proudly serving our community for over 35 years-and our success comes from putting people first. We're looking for a Digital Lead Coordinator to join our team in Raleigh. In this role, you'll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we're known for.
Why You'll Love Working Here
We believe great work deserves great rewards. When you join Air Experts, you'll enjoy:
Pay Range: $18-$20 per hour + monthly bonus potential
Weekly Pay On Friday
Comprehensive Benefits Package - Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
Financial Security - 401K with company match to help build your future.
Work-Life Balance - Generous paid time off and paid holidays.
Perks & Discounts - Employee discounts on all our services, plus an Employee Referral Program.
Professional Growth - Ongoing training, development, and a supportive team culture.
Award-Winning Team - Be part of a company recognized for outstanding customerservice and community commitment.
What You'll Do
Monitor and triage incoming customer requests from email, website forms, and digital platforms.
Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
Manage online appointment scheduling through digital tools and CRM systems.
Document and track all customer interactions in the CRM for accuracy and follow-up.
Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
Look for opportunities to improve customer satisfaction and streamline digital processes.
What We're Looking For
High school diploma or equivalent; some college a plus.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Comfort handling a high volume of customer emails, chats and messages.
Tech-savvy with CRM systems (ServiceTitan experience preferred).
A customer-first attitude with a friendly, professional approach.
Ability to work independently and as part of a collaborative team.
Schedule
This is a full-time, in-office position at our North Raleigh location. 3 schedules available:
Tuesday-Saturday 8AM-5PM
Sunday-Thursday 8AM-5PM
Monday-Friday 11AM-7PM
If you're looking for a rewarding career where what you do matters, Apply Today!
$18-20 hourly 6d ago
Customer Service/Agent
Dan Thompson Agency
Customer service agent job in Raleigh, NC
Who we are: We are an independent property/casualty insurance agency starting our thirtieth year in Raleigh, NC. Our staff is a tight group with seventy combined years of experience. Our number one goal is to be the best advocate we can be for our clients. We partner with non-profits in our community to assist them in making it a better place to live and work.
Who we are looking for:
An individual that has a proven record of excellent customer advocacy skills. Someone that is a good listener and empathetic.
A property/casualty licence is preferred. Without that a desire and ability to get licensed within ninety days of hire.
Enterprising spirit and some sales ability desired.
Good time management skills.
Technology and computer proficiency.
Team player and problem solver.
What we offer:
A fun and relaxed work environment with a great group of agents.
Salary with commission income once licensed.
Health insurance.
Matching 401 ( K ).
Short-term disability.
Life insurance.
Generous PTO allowance.
Professional development.
A position in an industry that is thriving. Compensation: $30,000.00 - $55,000.00 per year
We are an Independent property/casualty insurance agency located in Raleigh, NC. Being independent means we research multiple companies to find the best match for our client's needs. We are located in Raleigh, have deep roots in the Triangle ( 2022 is our 30th year ) and are very involved in giving back to the community.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
$30k-55k yearly Auto-Apply 60d+ ago
Airport Customer Service Agent
GAT 3.8
Customer service agent job in Greensboro, NC
As a customerserviceagent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$23k-29k yearly est. 19d ago
Customer Relations Specialist - Raleigh
Urbanex Pest Control
Customer service agent job in Raleigh, NC
Job Description
Customer Relations Specialist
About Urbanex
Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to
providing superior service and building a culture of growth, development, and teamwork.
From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14
locations across the country. We're not just about eliminating pests; we're about building
relationships and exceeding customer expectations. Our technicians are friendly,
courteous, and always go the extra mile, as evidenced by our customer testimonials.
At Urbanex, people are our most valuable asset. We invest in training, offer career
development opportunities, and foster a supportive, inclusive work environment where
everyone can thrive. If you're looking to join a company that values its employees and is
committed to making a difference for our customers, Urbanex might be the perfect fit for
you!
Our Core Values
• Play Like a Champion: We choose resilience, positivity, and determination, even when
it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and
pursue excellence in every situation.
• Unwavering Character: We choose to do the right thing, regardless of the
consequences. We always show up wholeheartedly, embracing vulnerability and
inspiring others by being a good person.
• Commit to Better: We wake up every day with the relentless desire to become better.
We face adversity head-on and inspire others to relate to challenges as opportunities for
growth.
• Wholehearted Connection: We root for one another in success and failure. We build a
community where everyone feels seen, supported, and valued. We meet people where
they are and believe building bridges is better than burning them.
• Belief is Contagious: We rise up by inspiring hope, giving people the freedom to
explore the journey of growth, and rewarding those with the courage to act on their
infinite potential,
About the Role
As a Customer Relations Specialist, you'll be the first point of contact for our customers at
our Fort Worth branch, playing a vital role in ensuring their satisfaction and
contributing to the branch's success. You will be a customer advocate, addressing
concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously,
manage their time effectively, and prioritize a broad set of responsibilities. You will need to
be reliable, honest, hardworking, and maintain a high level of professionalism in all
interactions. Excellent communication skills, both written and verbal, are essential. This is
an in-office position.
Responsibilities
• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and
technician availability.
• Process customer payments accurately and securely, maintaining detailed records
in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and
SMS.
• Proactively follow up with customers to ensure their satisfaction and address any
concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest
control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes
and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to
cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help
improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating
flexibility and a willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.
Qualifications
• Strong customerservice skills with a passion for helping others and resolving issues
effectively.
• Excellent verbal and written communication skills, with the ability to communicate
clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks
simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to
customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in
a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing
company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but
not required (we'll train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at
all times.
• Must pass a background check and credit check due to the handling of customer
payments.
What We Offer
• Competitive pay ranging from $16 to $22 per hour, based on experience.
•Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off!
• Opportunity to work in a fast-growing company with a strong focus on employee
development.
• A supportive, team-oriented work environment where your contributions are valued.
• The chance to make a real difference in the lives of our customers by helping them
create a pest-free environment.
Why Urbanex?
Working at Urbanex means being part of a team that's passionate about protecting our
customers' homes and businesses from pests. It means having the opportunity to grow
your skills and advance your career in a supportive and dynamic environment. It means
making a difference in your community, one satisfied customer at a time.
Candidates must be willing to complete a background check for this position
$16-22 hourly 22d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
W.F. Young 3.5
Customer service agent job in Raleigh, NC
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking a Bilingual - Spanish Associate CustomerService Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual reading, speaking, and listening proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training and Work Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 3/23/2026 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays.
Posting Location:
1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607
@RWF22
Posting End Date:
7 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$28k-34k yearly est. Auto-Apply 11d ago
Travel Customer Service
Kim Luxe Travel
Customer service agent job in Raleigh, NC
At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We're passionate about helping travelers turn their dream vacations into reality - and we're growing our team of dedicated professionals who love travel as much as we do.
Position Overview
We're seeking an enthusiastic Travel CustomerService Representative to join our remote team. In this role, you'll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning.
Key Responsibilities
Provide excellent customerservice via phone, email, and chat.
Assist clients with travel quotes, bookings, payments, and itinerary details.
Answer questions about destinations, accommodations, and travel options.
Communicate professionally with vendors, airlines, and tour operators.
Manage client reservations and resolve any travel-related issues.
Promote travel packages, upgrades, and special deals.
Maintain detailed records of client interactions in the CRM system.
Qualifications
Previous experience in customerservice or the travel industry preferred.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving abilities.
Ability to multitask in a fast-paced, remote environment.
Familiarity with travel booking systems (preferred but not required).
Passion for travel and helping others plan unforgettable trips.
What We Offer
Remote, flexible work schedule.
Performance bonuses and commission opportunities.
Training and professional development in the travel industry.
Access to exclusive travel discounts and perks.
Supportive, team-oriented work culture.
$28k-35k yearly est. 12d ago
Customer Success Representative
Vinventions USA LLC 4.1
Customer service agent job in Zebulon, NC
Job Description
Vinventions, a leading global provider of comprehensive wine quality solutions and closures, is looking for an experienced Customer Success Representative with 3+ years of progressive experience providing excellent customerservice in a B2B environment.
The Inside Customer Success Representative is an integral part of the Direct Sales and CustomerService team responsible for fielding web, email, and phone inquiries- and servicing these inquiries through and beyond the sale. Outbound prospecting and new sales development is also important part of this exciting position. Additional responsibilities include distributor and order processing support.
The successful candidate will be a personable, outgoing team player, entrepreneurial in spirit, and motivated to succeed. The candidate will also have excellent interpersonal skills, great written and verbal communication skills, critical thinking skills, and a results-driven focus, with the ability to think quickly and out of the box. Working well in a competitive and dynamic market environment and having a passion for generously serving our customers' needs is a must. A passion for wine is a plus.
This is a great opportunity with an innovative, technology-driven, global company that puts customers and employees first. Vinventions believes in empowering each individual, and actively promotes professional and personal growth opportunities for driven employees.
Essential Duties and Responsibilities:
Deliver best-in-class customerservice- responding to customer needs thoroughly, in a timely manner, and with accuracy and detail.
Continuously learn and stay up to date regarding Vinventions products and services, our customers, and related industry changes and trends.
Proactively field and resolve any customer issues, complaints, and questions.
Assist customers with returns issues, order inquiries, and any other requests for information.
Accurately enter orders into the computer system(s) from both external customer and inter-company PO's, and actively monitor these orders to ensure their successful production and delivery occur within customer expectations
Utilize consultative sales skills
Proactively call and email customers to both establish and grow relationships as well as to develop insight into their needs and best strategies to acquire new business
Establish, develop, and service new and current customer accounts.
Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals.
Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals.
Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and share information in a clean and clear way with the business.
Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions.
Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship.
Record sales and lead information in CRM system.
Performs other duties as requested, directed, or assigned.
Education Requirements:
Associates or Bachelor's degree in business, sales, or marketing. If no degree, equivalent experience may be considered as agreed by the hiring manager and Human Resources.
Minimum Experience, Knowledge, Skill, and Ability Requirements:
Customerservice experience preferred.
Ability to work autonomously and collaboratively as part of a team
Perform order entry and associated customerservice and account management tasks (for example: import/export documentation, new customer forms, etc.)
Strong organizational, communication, and customerservice skills.
Basic computer skills, including Outlook, Excel, and Word.
Experience with ERP and CRM software tools preferred.
Good attention to detail.
Able to complete routine paperwork accurately and in a timely manner.
A basic understanding of manufacturing processes is helpful.
Bi-lingual in Spanish, German, and/or French is helpful.
$39k-57k yearly est. 27d ago
Customer Service SPANISH
Frontier Auto Parts
Customer service agent job in Raleigh, NC
Frontier Auto Parts (********************** is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a CustomerService Representative, preferably with the ability to speak fluent Spanish and English to join our team.
What you will do:
Create and modify orders
Answer phones and use online computer system
Process returns and payments
Monday - Friday (7:30 am - 5 pm or 9 am - 6 pm, or similar time block like 8 am - 6 pm)
Hours over 40 hours/week paid at 1.5x hourly rate
Job requirements
What we are looking for:
Experience in customerservice
Fluent in English and Spanish
Computer-savvy: enter text, enter data, navigate screens etc.
Can pass a background check
Pay dependent on fit for position and experience.
Frontier offers weekly pay, paid time off / sick leave, medical, dental, vision, and more great benefits.
All done!
Your application has been successfully submitted!
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$22k-28k yearly est. 46d ago
Customer Service Agents
Federicozanier
Customer service agent job in Apex, NC
Job Brief: Are you looking for a part-time seasonal position that offers flexibility? Would you love to interact and meet people from all over the world Do you enjoy working in a fast-paced environment alongside amazing coworkers? Then this is the job for YOU!
Responsibilities:
Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law. • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators. • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark. • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed.
Skills Required:
Able to work in and around large groups of people
•
Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards
•
Passion for customerservice excellence
•
Ability to interact and work at all levels as a team member with integrity
•
Manual dexterity required for reaching for documents operating the cruise line provided laptops check in system
$22k-28k yearly est. 60d+ ago
Call Center Rep/Service appointment setter
Anderson Automotive Group 4.3
Customer service agent job in Raleigh, NC
Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customerservice skills, and a willingness to learn and succeed, this role is for you!
The ideal candidate would have 3 years of customerservice experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!
The details:
This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customerservice experience is required for this position.
The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
This is an on-site position located off Glenwood Ave. in Raleigh, NC.
We are looking for individuals who:
Are engaged customer advocates
Meet or exceed (attainable) performance targets
Are brand ambassadors both internally and externally
Think on their feet and can learn in an ever-changing environment
Handle customers' needs with integrity and empathy in one transaction
Accurately navigating and maneuvering through multiple applications and screens simultaneously
Have impeccable time management skills
Actively engage and participate in training and weekly coaching sessions
Take initiative
Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
Strive to be the best they can be and maintain a high level of superior customerservice/professionalism to a diverse group of customers
Benefits, Benefits, and More Benefits!
Full-Time Employment
Medical, Dental, Vision, and pet insurance options
401k plans with a company match up to 6%
Paid time off including holidays, industry-leading parental leave, bereavement leave
Fun working environment!
Company discounts!
Qualifications / Successful candidates for this position will have:
3 years of experience in providing customerservice either via phone or in person (required)
Have 1 year of call center experience (preferred)
Are Bilingual in English/Spanish (preferred)
Ability to type accurately and quickly
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manners and listening skills
The ability to relate to customers professionally and courteously
The ability to work in a team environment
The ability to work under pressure
The ability to sit for long periods
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her initiative
Must pass a drug test and state, federal, and criminal background check
Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
Must be at least 18 years of age
We are an equal opportunity employer
Why Automotive:
Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.
$20-22 hourly Auto-Apply 60d+ ago
Call Center Specialist
West Shore Home 4.4
Customer service agent job in Raleigh, NC
Inside Sales Representative Location: Raleigh, NC (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.
Key Role Accountabilities:
Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
Make outbound calls to customers interested in the products West Shore Home has to offer!
Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
Meet and exceed daily and monthly targets.
Attend daily meetings with your team and department leadership to discuss metrics and priorities.
Maintain accurate records of all customer interactions in Salesforce.
Must-Have Requirements:
Excellent Communication Skills: Clear, friendly, and persuasive.
Sales-Driven Mindset: You're motivated by goals and take pride in reaching them.
Ability to Handle Rejection Positively: You see "no" as an opportunity to improve.
Previous Call Center or Sales Experience: Preferred but not required.
Benefits:
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) with company match
HSA plan with company match
Paid holidays and paid time off (PTO)
Employee Referral Program
Employee Discount Program
Paid training and unlimited professional growth potential
Compensation:
The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: *************************************
#LI-AW1
$19.8 hourly 10d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
Wells Fargo Bank 4.6
Customer service agent job in Raleigh, NC
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking a Bilingual - Spanish Associate CustomerService Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual reading, speaking, and listening proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training and Work Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 3/23/2026 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 8:00 a.m. - 8:00 pm (EST). Your regular work schedule will be based on business need and will include working some holidays.
Posting Location:
1100 Corporate Center Dr. Lot B, RALEIGH, NC 27607
@RWF22
Posting End Date:
7 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$32k-40k yearly est. 9d ago
Automotive Customer Service Advisor - 2736
Tupeloms
Customer service agent job in Apex, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerService Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The CustomerService Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$27k-35k yearly est. 3d ago
Airline Passenger Service Agent
Trego Dugan Aviation of Grand Island Inc. 4.0
Customer service agent job in Morrisville, NC
shift 1: 6 am to 12 pmshift 2: 12 pm to 6 pmmust be able to work from Thursday to Sunday
Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.
Trego-Dugan Aviation is hiring Airline Customer/Passenger ServiceAgents at RDU (Raleigh-Durham International Airport).
Starting wage $16.50 per hour
Flight Benefits
Paid Time Off
Must have a valid driver's license.
Must pass a 10-year background check and pre-employment drug test.
Available to work nights, weekends, and holidays
Must be able to complete required training.
General Purpose of Job (s):
Passenger ServiceAgent
This position is responsible for providing total customerservice to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people-oriented highly motivated with a positive and friendly attitude.
Processing Customer's tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments, as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English; bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
Must be well groomed.
Other duties as assigned.
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be helpful on the job.
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Physical Demands:
Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum two (2) years CustomerService experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must have a valid driver's license.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule, including nights, weekends, and holidays.
$16.5 hourly Auto-Apply 40d ago
Service Dispatcher-DSR
Go Green Plumbing, Heating, Air & Electrical
Customer service agent job in Greensboro, NC
Full-time Description
Being a service dispatcher at Go Green Plumbing, Heating, Air & Electrical means being a 5-Star central communication hub for all communications throughout the day via the service technicians and customers that are on our schedule. A dispatcher coordinates and directs our service technicians by receiving calls, prioritizing tasks and job requests, and relaying crucial information for efficient operations, ensuring timely responses, and ensure all KPI's are met daily. Key duties include dispatching resources, updating schedules, resolving real-time issues, tracking progress using software, maintaining records, and acting as a liaison between field teams, management, and customers.
Key Responsibilities
Receive & Prioritize Calls: Answer emergency and non-emergency calls, gathering essential information and determining response priority.
Dispatch & Coordinate: dispatching personnel to jobs needed, updating customers, scheduling returns
Monitor & Track: Keep real-time track of field units' locations and progress, updating routes for traffic or delays.
Communicate: Relay work orders, instructions, weather updates, and other vital info to field staff.
Problem Solve: Address conflicts, customer issues, and operational disruptions immediately, adjusting plans as needed.
Maintain Records: Keep accurate logs, dispatch records, and other documentation.
Requirements
Strong communication (verbal and written) and interpersonal skills.
Excellent multitasking with problem-solving abilities and attention to detail
Ability to remain calm under pressure in fast-paced environments.
Proficiency with communication and mapping/dispatch computer software.
Amazing customerservice (5-star service company)
High school diploma (Associate's degree often preferred in logistics/related fields).
$28k-36k yearly est. 7d ago
Customer Relations Specialist - Raleigh
Urbanex Pest Control
Customer service agent job in Raleigh, NC
Customer Relations Specialist
About Urbanex
Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to
providing superior service and building a culture of growth, development, and teamwork.
From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14
locations across the country. We're not just about eliminating pests; we're about building
relationships and exceeding customer expectations. Our technicians are friendly,
courteous, and always go the extra mile, as evidenced by our customer testimonials.
At Urbanex, people are our most valuable asset. We invest in training, offer career
development opportunities, and foster a supportive, inclusive work environment where
everyone can thrive. If you're looking to join a company that values its employees and is
committed to making a difference for our customers, Urbanex might be the perfect fit for
you!
Our Core Values
• Play Like a Champion: We choose resilience, positivity, and determination, even when
it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and
pursue excellence in every situation.
• Unwavering Character: We choose to do the right thing, regardless of the
consequences. We always show up wholeheartedly, embracing vulnerability and
inspiring others by being a good person.
• Commit to Better: We wake up every day with the relentless desire to become better.
We face adversity head-on and inspire others to relate to challenges as opportunities for
growth.
• Wholehearted Connection: We root for one another in success and failure. We build a
community where everyone feels seen, supported, and valued. We meet people where
they are and believe building bridges is better than burning them.
• Belief is Contagious: We rise up by inspiring hope, giving people the freedom to
explore the journey of growth, and rewarding those with the courage to act on their
infinite potential,
About the Role
As a Customer Relations Specialist, you'll be the first point of contact for our customers at
our Fort Worth branch, playing a vital role in ensuring their satisfaction and
contributing to the branch's success. You will be a customer advocate, addressing
concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously,
manage their time effectively, and prioritize a broad set of responsibilities. You will need to
be reliable, honest, hardworking, and maintain a high level of professionalism in all
interactions. Excellent communication skills, both written and verbal, are essential. This is
an in-office position.
Responsibilities
• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and
technician availability.
• Process customer payments accurately and securely, maintaining detailed records
in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and
SMS.
• Proactively follow up with customers to ensure their satisfaction and address any
concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest
control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes
and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to
cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help
improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating
flexibility and a willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.
Qualifications
• Strong customerservice skills with a passion for helping others and resolving issues
effectively.
• Excellent verbal and written communication skills, with the ability to communicate
clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks
simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to
customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in
a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing
company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but
not required (we'll train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at
all times.
• Must pass a background check and credit check due to the handling of customer
payments.
What We Offer
• Competitive pay ranging from $16 to $22 per hour, based on experience.
•Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off!
• Opportunity to work in a fast-growing company with a strong focus on employee
development.
• A supportive, team-oriented work environment where your contributions are valued.
• The chance to make a real difference in the lives of our customers by helping them
create a pest-free environment.
Why Urbanex?
Working at Urbanex means being part of a team that's passionate about protecting our
customers' homes and businesses from pests. It means having the opportunity to grow
your skills and advance your career in a supportive and dynamic environment. It means
making a difference in your community, one satisfied customer at a time.
Candidates must be willing to complete a background check for this position
How much does a customer service agent earn in Chapel Hill, NC?
The average customer service agent in Chapel Hill, NC earns between $19,000 and $32,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Chapel Hill, NC
$25,000
What are the biggest employers of Customer Service Agents in Chapel Hill, NC?
The biggest employers of Customer Service Agents in Chapel Hill, NC are: