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Associate Customer Care Representative
Amica Mutual Insurance 4.5
Customer service agent job in Lone Tree, CO
Denver Regional Office 10375 Park Meadows Dr Lone Tree, CO 80124 Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!"
As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Lone Tree, CO is seeking an Associate Customer Care Representative to join the team!
Job Overview:
This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.
Responsibilities:
* Conduct professional telephone conversations to servicecustomer accounts in a high call volume environment
* Problem-solve and use time effectively to multitask and prioritize work
* Assist customers with various billing and policy change transactions over the phone
* Gain customer trust and respect by establishing and maintaining effective relationships
* Demonstrate a high standard of customerservice
* Collaborate with others in a team setting
Salary and Work Schedule:
A starting annual salary of $48,278 ($23.21/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $71,924 annually ($34.58/hr).
The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.
Work from home may be available up to two days a week once trained to work independently.
This posting is anticipated to be closed on 2/5/2026.
Total Rewards:
* Medical, dental, vision coverage, short- and long-term disability, and life insurance
* Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
* Holidays - 14 paid holidays observed
* Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
* Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
* Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
* Generous leave programs, including paid parental bonding leave
* Student Loan Repayment and Tuition Reimbursement programs
* Generous fitness and wellness reimbursement
* Employee community involvement
* Strong relationships, lifelong friendships
* Opportunities for advancement in a successful and growing company
Qualifications
* High school diploma or equivalent education required
* Previous customerservice and sales experience
* Excellent interpersonal and communication skills
* Computer keyboard and processing skills
* Previous insurance background is a plus, but not required
* After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.
The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.
About Amica
Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: ************************** Learn more in the "Is Amica hiring?" section of our FAQ.
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$48.3k-71.9k yearly 8d ago
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Alumni Engagement Specialist
University of Colorado 4.2
Customer service agent job in Colorado Springs, CO
**University Advancement, Communications, and Engagement** **Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!** **Who We Are** The University of ColoradoColorado Springs (******************************************************* URL=********************************* (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.
At the base of the Rocky Mountains, Colorado Springs (******************************************************* URL=************************** is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.
**Salary Range** : $56,449 - $60,000 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
**Work Location:** On Site with Hybrid Options
Benefits at a Glance (******************************************************* URL=**************************************
At UCCS, our employees are our most valued asset. We're proud to offer:
+ Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
+ Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
+ Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
+ Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
+ Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
+ Want to know your total compensation? Use our calculator (******************************************************* URL=********************************************************************************************************** to get the complete picture!
**Summary**
University Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region. This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission.
The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university. This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact.
· UCCS Advancement
· Career Center
· System Advancement
· College and unit leaders
**The role will be located as follows:**
· 8 hours a week - UCCS Downtown
· 8 hours a week - UCCS Career Center (UCCS Main Campus)
· 8 hours a week - Main Hall (UCCS Main Campus)
· Up to 16 hours remote/hybrid, but with the flexibility for programmatic components
**Essential Functions**
The duties and responsibilities of the position include, but are not limited to:
**Alumni Engagement & Programming (50%)**
+ Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals.
+ Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences.
+ Collaborate with university departments to promote alumni involvement in career development efforts within the colleges.
**Resource Development (20%)**
+ In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages
+ Coordinate with the T. Rowe Price Career and Innovation Center to align alumni needs with institutional career services
+ Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests
**Data (15%)**
+ Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends.
+ Support Council for Advancement and Support of Education (CASE) reporting initiatives.
+ Track participation and feedback from events, workshops, and learning programs
+ Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems.
**Relationship Management (15%)**
+ Cultivate and sustain relationships with alumni to encourage ongoing involvement and support.
+ Serve as a liaison between the UCCS T. Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries.
+ Partner with other campus units to align alumni career engagement efforts and share insights.
+ Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned.
**T** **entative Search Timeline**
+ Priority will be given to applications submitted by: December 5, 2025
+ Potential interview dates: December 12-17,2025; January 5-19, 2026
+ Potential start date: February 1, 2026
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
**Qualifications**
+ A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education.
+ Experience with constituent engagement and/or similar transferable skills is preferred.
+ Experience in alumni relations and engagement is highly desirable.
+ Experience in writing and communication strategy is preferred.
+ Experience in event planning is ideal.
+ Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred.
Application Materials Required: Cover Letter, Resume/CV
**Job Category** : External Relations
**Primary Location** : Colorado Springs Department: C0001 -- Colorado Springs Campus - 40250 - VCUA-University Development
**Schedule** : Full-time
**Posting Date** : Nov 20, 2025
**Unposting Date** : Ongoing Posting Contact Name: Christine Iacobbo Posting Contact Email: ***************** (******************************************************* URL=*****************) Position Number: 00002987
Copyright 2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency (*****************************
jeid-cbb524335ecad843bb32216f7a2560a3
The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.
$56.4k-60k yearly Easy Apply 56d ago
Call Center Representative ( Inbound )
Slade Glass Co 3.4
Customer service agent job in Colorado Springs, CO
At Slade Glass Co., we believe in creating a lasting impact through superior craftsmanship and an unwavering commitment to customer satisfaction. We're a family-owned business proudly serving Northern Colorado since 1961, specializing in residential and commercial glass installation, repair, and replacement. Our team is looking for a dedicated and dynamic CustomerService Representative to help us continue providing exceptional service to our clients. If you're looking for an opportunity to grow in a fast-paced, professional, and rewarding environment, we want to hear from you!
The CustomerService Representative plays a key role in supporting our daily operations while ensuring our customers receive top-notch service from the first point of contact. If you thrive in a customer-focused, fast-paced environment and enjoy taking on new challenges, this role is perfect for you.
Key Responsibilities:
Assist all customers, answer phones, distribute mail, and manage office supplies.
Assist customers with scheduling appointments, ordering products, order pick-ups, cash outs, and general inquiries via phone, email, and in-person.
Learn the glass industry and assist with inside sales, helping customers find the right products and services.
Support team communication by relaying relevant customer and job-related information to the appropriate departments.
Track and manage orders, ensuring timely delivery and accurate information is communicated to customers.
Maintain accurate records of customer communications, order details, and relevant documentation.
Coordinate with the installation and repair teams to schedule appointments, ensuring the timely and efficient completion of projects.
Enter customer information and order details into the company's database with attention to detail and accuracy.
Act as the point of contact for any customerservice issues, working to resolve problems and ensure customer satisfaction.
Qualifications:
Proficiency in Microsoft Office, Google Workspace, and general computer software.
Strong organizational and critical thinking skills with the ability to stay calm under pressure.
Excellent written and oral communication skills; ability to engage with employees at all levels.
Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
Self-starter with a positive, team-oriented attitude.
Experience in customerservice or a related administrative role preferred.
A High school diploma or equivalent required; an associate's degree or higher is a plus.
Why Work at Slade Glass Co.?
We don't just install glass, we build long-lasting relationships with our customers and employees. Our core values of Integrity, Respect, Loyalty, and Professionalism guide everything we do. If you're ready to make an impact, be part of a supportive family environment, and grow your career with a respected company, apply today!
Slade Glass Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.
$29k-36k yearly est. 60d+ ago
Customer Care Specialist
Serenity Mental Health Centers 3.7
Customer service agent job in Colorado Springs, CO
Job Description
Customer Care Specialist - No Healthcare Experience Needed
Make a Meaningful Impact - Bring Compassion, We'll Provide the Training
At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customerservice, hospitality, or caregiving and love helping others - this could be your perfect next step.
$33k-38k yearly est. 10d ago
Call Center Sup/TL
Systems Integration, Inc. 4.3
Customer service agent job in Colorado Springs, CO
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customerservice team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry!
We are hiring a Call Center Sup/TL to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week.
This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate.
The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training.
Job Requirements:
SII is an equal opportunity employer, offering competitive pay
* Must be a US citizen and be able to obtain a public trust clearance.
* Proven knowledge and experience in the principles and processes for providing customerservice including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls.
* Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems.
* Excel at reading comprehension, understanding written communications in work related documents.
* Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives.
* Responsible for the development of direct reports through weekly coaching, and quality inspection.
* BA Degree preferred.
and performance-based incentives, including paid vacation, 10 paid holidays per year.
$30k-34k yearly est. 25d ago
Call Center Representative
Cellular Sales Verizon Authorized Retailer 4.5
Customer service agent job in Colorado Springs, CO
Call Center Representative
CustomerService | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Salary Grade/Level/Family/Range
$15-17 per hour depending on experience and skill level.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Research required information using available resources
Provide customers with product and service information
Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customerservice principles and practices
Experience in a call center or customerservice environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
$15-17 hourly 6d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service agent job in Colorado Springs, CO
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$29k-34k yearly est. 3d ago
Winner's Circle - Customer Service
Daveandbusters
Customer service agent job in Colorado Springs, CO
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $14.42 - $16 per hour
Salary Range:
14.81
-
16.31
We are an equal opportunity employer and participate in E-Verify in states where required.
$14.4-16 hourly Auto-Apply 60d+ ago
Call Center Representative
Coconclean
Customer service agent job in Colorado Springs, CO
We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.
Call Center Representative duties and responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to upsell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
Call Center Representative requirements:
Previous experience in a customer support role
Track your own work on a daily basis and compare to banchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
High school degree
$28k-36k yearly est. 60d+ ago
Work At Home Focus Group Panel. Call Center Agent Experience Not Required.
Apexfocusgroup
Customer service agent job in Colorado Springs, CO
Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible work at home research opportunities that help shape products, services, and user experiences.
Role Overview
We're inviting individuals from all backgrounds, including those searching for call center agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely.
This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match.
Requirements
A smartphone, tablet, or computer with a working camera
A stable internet connection
Ability to follow written instructions and share thoughtful opinions
A valid email address to receive study invitations
Benefits
Flexible participation - opt in only when studies match your profile
Research formats vary and may include focus groups (work at home online or in-person), video interviews, product evaluations, or digital feedback sessions
No prior call center agent experience required - just a willingness to participate
Some studies may offer early access to unreleased products or services
Compensation is offered for many studies, depending on type
If you're interested in being part of research that helps shape real-world decisions, and exploring flexible part time, work at home opportunities, we welcome you to register your interest online today.
Important Notice - No Fees Required
We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in research.
$27k-38k yearly est. Auto-Apply 22d ago
Customer Service Representative
The Overhead Door 3.8
Customer service agent job in Colorado Springs, CO
1-3 years CustomerService experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes.
Education
High School Diploma or GED
Physical / Work Environment Requirements
Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.
$36k-41k yearly est. Auto-Apply 60d+ ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service agent job in Colorado Springs, CO
Kitchen Refresh is seeking a custom cabinet sales professional franchisee. The franchisee owner-operator would be responsible for a territory in the Indianapolis area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$33k-45k yearly est. 60d+ ago
Customer Service Representative/Case Management Analyst
Amentum
Customer service agent job in Colorado Springs, CO
Case Management Support Analyst I
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.
If you are an experienced Case Management Analyst seeking a way to positively impact U.S. National Security, Amentum is looking for you to join our existing contract with the Transportation Security Administration (TSA)! We have full time positions supporting TSA's Springfield, VA facility for experienced Case Management Analysts who are excited about supporting TSA's role in supporting members of the public enrolling in TSA programs and those with questions about their interaction with TSA's vetting programs to ensure the Security of the nation's transportation systems.
The successful candidate will bring at least one year of experience managing queues in a call center environment. Work includes identifying, researching, and resolving questions/issues from applicants to TSA security programs including but not limited to the TSA PreCheck, and the Transportation Worker Identification Credential (TWIC) programs.
Essential duties and responsibilities for the position include the following:
Provide customer relationship management to program applicants including performing and conduct queue management based on cases received for vetting program populations including processing cases, emails, phone calls and develop associated queue reports.
Triage cases/tickets.
Complete case management actions according to customer procedures for various vetting program populations, including assisting in applicant information updates to include uploading documents, responding to inquiries and customerservice tickets.
Maintain communication with customers and immediately report any issues or concerns to Program Leads.
Work efficiently in a hybrid role from home/office while staying on task.
Perform customerservice tasks (e.g., answering telephone calls, typing, filing, scanning, faxing, copying, & correspondence management).
Respond to telephone calls, email, and personnel requests for TSA application support according to customer procedures.
Document, track, and monitor customer problems to ensure a timely resolution.
Use Microsoft Office suite to perform job duties.
Apply internet skills to perform searches and navigate within web sites and other legal research sites as required.
Apply effective listening, customerservice, and problem resolution skills.
Courteously handle unsatisfied customers.
Responds to and diagnose problems through discussion with users.
Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Recommend systems modifications to reduce user problems.
Minimum Experience, Education and Licensure:
Bachelor's degree (BA or BS)
The Basic Qualifications for this position are as follows:
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
1+ years' experience in:
Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated from lower levels.
Handling customers
Experience supporting TSA or another Federal Agency is desired but not required.
Minimum Knowledge, Skills and Abilities:
Computer skills required: Experience using Microsoft Calendar/Outlook, Word, Excel, PowerPoint and Adobe Acrobat.
Express and exchange ideas clearly in the English language, written and verbal
Ability to work effectively and efficiently in a team environment and relate well to others
Ability to show initiative and commitment to the company's goals
Ability to readily adapt to changing requirements
Strong commitment to performing and producing at the highest level of quality at all times
Ability to manage individual workflow effectively
Ability to communicate clearly and effectively with coworkers both in written and verbal communications
Positive attitude focused on customer satisfaction
Attention to detail
Ability to relate to others in a friendly, courteous, and business-like manner
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects office equipment; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to Lift up to 20 pounds, bend, reach, carry, stoop, kneel, climb, etc.
Work Environment:
This position is performed in a traditional office environment.
Compensation:
The starting hourly rate for this position is $24.04 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits:
Amentum offers the following benefits for this position, subject to applicable eligibility requirements: medical dental and vision insurance, 401(k) retirement plan, life insurance, long term and short-term disability insurance, 3 weeks of paid time off, and parental leave.
Compensation Details:
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
01/13/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
$24 hourly Auto-Apply 3d ago
Customer Service Representative
The Glass Guru 3.7
Customer service agent job in Colorado Springs, CO
Benefits:
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Roles & Responsibilities: As the primary person on the front lines of customerservice, the CustomerService Rep handles inbound & outbound contact with customers including, but not limited to:
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Schedule estimate appointments
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy
Qualifications & Educational Requirements:
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred Skills:
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner. Compensation: $18.00 per hour
$18 hourly Auto-Apply 60d+ ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service agent job in Castle Rock, CO
Express Sales Team Member Who are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children's Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations.
What will you get to do?
* Vibrantly welcome our customers to our business.
* Educate customers on various levels of washes available and what they accomplish
* Makes customers aware of current promotions and incentives to do business with us.
* Advise our customers of Fast-pass unlimited membership benefits
* Assist with customer payments and other inquiries
* Collaborate as a team to ensure our sites are operating at maximum efficiency while maintain image standards
* Perform additional duties as assigned by Management.
* Have fun and make money!!
What will you bring?
* Previous experience in customerservice / sales.
* A positive, energetic and contagious personality with the desire to work in a team centered environment.
* Must be ok working outside in Arizona's 2 different seasons.
* Flexibility to take training and coaching on the fly and apply to work specific scenarios
* Ability to effectively communicate and follow directions.
* Willingness to follow company dress code and operational guidelines.
* Awareness!! We have a lot of heavy machinery at our locations and SAFETY is our #1 priority
What do we offer?
* Pay is rewarding.
* Competitive hourly rate with weekly pay.
* Membership commissions
* Residual commission
* Additional pay incentives for Top Performers.
* Medical, dental and vision. (Based on full/part-time status).
* Opportunity for advancement. We LOVE to promote our Top Performing Employees!
* Free car washes and other vehicle service discounts
Cobblestone Auto Spa / Car Wash is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.
$29k-36k yearly est. 60d+ ago
Customer Service Rep
Roll Off Solutions 3.8
Customer service agent job in Parker, CO
Job Title: CustomerService Rep
Job Type: Full-Time
will remain open until filled
Pay: $22.00 - $26.00 Hourly
About Us:
We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.
Are you passionate about delivering exceptional customerservice? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a CustomerService Representative at Apex Waste Solutions, a trusted leader in waste management services.
Job Summary:
As a CustomerService Representative, you will be the first point of contact for our customers. You'll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.
Key Responsibilities:
Answer customer inquiries via phone, email, and in person promptly and professionally.
Assist with new service setups, account inquiries, billing questions, and service changes.
Process billing inquiries and payments.
Ensure all customerservice activities comply with company policies, industry regulations, and safety standards.
Handle customer complaints and work to find effective solutions.
Coordinate with dispatch and operations teams to resolve service issues efficiently.
Maintain accurate customer records and update information in our system.
Provide a positive and helpful customer experience at all times
Identify trends and common issues to suggest improvements to services and processes.
Other job-related duties as assigned
Qualifications:
Minimum of two years of experience in customerservice, preferably in the waste management industry or a related field.
Education:
High school diploma or equivalent.
Experience:
Strong communication and interpersonal skills to handle a high volume of customer interactions
Ability to multitask and work effectively in a fast-paced environment
Proactive problem-solving mindset with a focus on customer satisfaction
Proficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)
Working Conditions:
Full-time position, Monday through Friday.
In Office
Frequent use of a computer, phone, and headset.
Compensation & Benefits:
$22.00 - $26.00 Hourly
Medical, Dental, & Vision Insurance
Matching 401k
Long Term & Short Term Disability
Life Insurance
Paid Time Off
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
$22-26 hourly Auto-Apply 14d ago
Regional Parts & Service Specialist (Denver, CO Area)
Subaru of America Inc. 4.8
Customer service agent job in Caon City, CO
Conducts the analysis of parts, accessories, and service sales opportunities within the Regional Parts and Service Department. Serves as a primary source for analysis and reporting of parts sales, customer handling, and warranty claim/Policy Adjustment Request (PAR) activity. Performs ad hoc analysis as requested by the Regional Parts and Service Manager (RPSM) or field staff to ensure that warranty compliance and policy adjustments are handled efficiently and effectively.
MAJOR RESPONSIBILITIES
* Tracks, analyzes, and reports upon retailer performance in the Parts and Service area by using Oracle Business Intelligence (OBI), I-Exam, Siebel, and Microsoft Office Suite. Runs reports and updates retailers on progress of the Subaru of America (SOA) core programs related to Fixed Operations (i.e., PRIME, Parts and Service Marketing Funds, Subaru CARE Connect, Net Promoter Score [NPS], etc.).
* Using the above, as well as regionally created sales and marketing initiatives, supports the Regional Parts and Service Manager (RPSM) in attaining parts and accessory sales objectives.
* Assists in getting deficient retailers improved in non-technical training plan compliance/adherence to training standards as established with the retailer by the District Service Quality Manager (DSQM). Reinforces non-technical training business plan and reports deficiencies as required.
* Oversees departmental budget and administers regional contests and incentives including contest announcements, tracking, and reporting to retailer personnel and field staff.
* Executes and communicates analytics of program incentives, training initiatives, product launches, and workshops through the understanding of data to be used for retailer contact visits.
* Attends SOA-sponsored training activities to enhance knowledge of Subaru programs and products for future job assignments by involvement in workshops (i.e., share Subaru knowledge with Sales Consultants / Service Advisors at Training Workshops).
* Works with the Zone Retailer Aftersales Manager (ZRAM) and District Parts/Service Manager (DPSM) regarding retailer process improvements from the point of view of the customer, including but not limited to, observing and critiquing the service drive process, walkaround process, customer updates, and active delivery process.
* Covers for a DPSM in terms of reviewing Policy Adjustment Requests (PARs), with prior authorization from DPSM, and handles general questions regarding the assigned PARs.
* Analyzes and counsels with RPSM on warranty processes, warranty cost and frequency, and warranty audit compliance.
* Executes special projects from upper management pertaining to creating reports and data analytics using all systems currently used by District and Zone staff managers.
ADDITIONAL RESPONSIBILITIES
* Regional Field Environment: Travels with District and staff managers to learn the regional territory and parameters of the regional dealership activity in preparation for the Management Associate position.
* Retailer Contacts: Represents Subaru in a professional manner, attends appropriate meetings and training, and submits contact reports immediately after retailer visit.
* Learns the DPSM responsibilities by personal observation and discussion with assigned DPSM/DSQM manager and department manager.
* Stays current with DPSM Foundations certification.
REQUIRED SKILLS AND PERSONAL QUALIFICATIONS
* Bachelor's degree in Automotive Technology/Management or related field.
* Prior automotive experience a plus.
* Advanced computer skills in Word, Excel, and PowerPoint, as well as the ability to learn new or proprietary systems.
* Excellent verbal and written communication skills.
* Strong analytical abilities and excellent organizational and time management skills.
* Must possess a valid driver's license and maintain a driving record that satisfies the requirements of SOA Driving Record Evaluation Criteria Policy. Must be approved as an "Authorized Driver" by Risk Management to operate vehicles prior to vehicle operation.
* This position is intended as a prerequisite, transitional assignment at the regional level (approximately 1 year) and is not intended to be a long-term position. After successful performance in this position, candidates will transition into Subaru of America's Regional Management Training Program.
EDUCATION/EXPERIENCE REQUIREMENTS: 4-Year College Degree (BA, BS) and 2-4 years' experience
WORK ENVIRONMENT
* Required Travel: Up to 50% travel
* Lift up to 50 lbs
* Able to drive automatic and manual transmission vehicles
* Prolonged sitting at desk and working on computer.
* Must be open to future relocation
COMPENSATION: The recruiting base salary range for this full-time position is $70000 - $74000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: P2)
WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Total Rewards & Benefits:
* Medical, Dental, Vision Plans
* Pension, Profit Sharing, and 401K Match Offerings
* 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays
* Tuition Reimbursement Program: $15,000 yearly benefit
* Vehicle Discount Programs
Learning & Development:
* Professional growth and development opportunities
* Direct partnership with senior leadership
* Formal Mentorship Program
* LinkedIn Learning License
Visit our Careers landing page for additional information about our compensation and benefit programs.
ABOUT SUBARU
Love. It's what makes Subaru, Subaru. As a leading auto brand in the US, we strive to be More Than a Car Company. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.
Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.
$70k-74k yearly Auto-Apply 17d ago
Customer Service Representative - Pueblo, CO
Kedia Corporation
Customer service agent job in Pueblo, CO
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 3d ago
Customer Service at West
West 4.7
Customer service agent job in Pueblo West, CO
Job Description
Big Bear Wine & Liquor is looking for Guest Service/Cashier Employees to join our 26 person strong team. We are located on 940 E Hailey Lane in Pueblo West. Our ideal candidate is a self-starter, motivated, and hard-working. This is a part time position with anywhere from 20-30 hours a week. We can work around schedules. MUST BE 18 Years Old
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Maintain a clean and tidy work area
Accurately process all cash and credit payments
Provide exceptional customerservice
Qualifications
Proven working experience as a cashier or in customerservice
Basic mathematical skills
Strong attention to detail
Friendly attitude even when dealing with disgruntled employees
Ability to listen and communicate effectively with customers and team members
We are looking forward to reading your application.
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$29k-34k yearly est. 10d ago
Call Center Representative
Cellular Sales 4.5
Customer service agent job in Colorado Springs, CO
Cellular Sales Call Center Representative CustomerService | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Salary Grade/Level/Family/Range
$15-17 per hour depending on experience and skill level.
JOB DESCRIPTION
Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of WorkThis is a full-time position.
TravelNo travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience Proficient in Microsoft Office Knowledge of customerservice principles and practices Experience in a call center or customerservice environment Data entry and typing skills (including 10 key)
Essentials
* Positive attitude
* High school diploma or equivalent; college degree preferred
* Minimum two years of related work experience
* Effective communication skills
* Interest and understanding of technology products and services
* Business ownership mentality
How much does a customer service agent earn in Colorado Springs, CO?
The average customer service agent in Colorado Springs, CO earns between $23,000 and $38,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Colorado Springs, CO
$29,000
What are the biggest employers of Customer Service Agents in Colorado Springs, CO?
The biggest employers of Customer Service Agents in Colorado Springs, CO are: