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Customer service agent jobs in Columbia, SC - 441 jobs

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  • Customer Service Advocate II

    Spectraforce 4.5company rating

    Customer service agent job in Columbia, SC

    Title: Customer Service Advocate II Duration: 3 months (Contract to hire) Shift- 8AM - 6:00 Pm Note: TRAINING - 6-8 WEEKS TRAINING SCHEDULE - MONDAY-FRIDAY, 8AM-4:30PM Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. 10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. 5% Assist with the training of new employees and cross training of coworkers. Skills: Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment. Education: Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
    $27k-32k yearly est. 1d ago
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  • Customs Brokerage Specialist

    DHL Global Forwarding 4.3company rating

    Customer service agent job in Columbia, SC

    Job title: Customs Brokerage Specialist DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at ******************************************* We have an outstanding career opportunity for a Customs Brokerage Specialist in our Columbia, SC facility. In this role, you will be responsible for ensuring the completion of customs entry documentation into the customs database system on behalf of our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company! Key Responsibilities: Documentation and Recordkeeping: Prepare and review customs documentation, including import and export declarations, commercial invoices, packing lists, and other required customs paperwork. Maintain accurate records and ensure proper retention of customs-related documents. Customs Clearance: Coordinate and oversee customs clearance processes, including classification, valuation, and duty/tax determination. Liaise with customs brokers, freight forwarders, and other relevant parties to facilitate timely and accurate customs clearance. Tariff Classification: Determine the correct tariff classification of goods based on their characteristics and composition. Ensure accurate and consistent application of tariff codes to facilitate proper duty assessment Customs Compliance: Ensure compliance with customs laws, regulations, and procedures by staying up-to-date with changes in customs requirements and implementing necessary measures to maintain compliance. Communication and Collaboration: Maintain effective communication and collaboration with internal stakeholders, such as procurement, logistics, and sales teams, to gather necessary information and resolve customs-related issues. Liaise with customs authorities and external partners as needed. Risk Management: Identify and assess potential customs compliance risks, and develop and implement mitigation strategies to minimize exposure. Monitor and investigate customs-related incidents or non-compliance issues. Continuous Improvement: Identify opportunities for process improvement, automation, and efficiency gains in customs operations. Recommend and implement enhancements to streamline customs clearance processes and reduce costs. Skills and Qualifications: Experience in customs operations, customs brokerage, or trade compliance within the logistics or supply chain industry preferred Proficiency in all Microsoft Office Products including Word, Excel and PowerPoint Excellent attention to detail and accuracy Strong analytical and problem-solving skills with the ability to navigate customs regulations and resolve customs-related issues. Effective communication and interpersonal skills to collaborate with internal teams, customs authorities, and external partners. High School diploma or GED required. Ability to work under pressure and meet tight deadlines in a fast-paced environment. Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. Pay Range: $15.86 - $21.15/hr.+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
    $15.9-21.2 hourly 1d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service agent job in Columbia, SC

    Hiring Range Minimum to Maximum: $12.75 - $13.50 is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills
    $12.8-13.5 hourly 2d ago
  • Customer Relations Specialist

    Service Pros Auto Glass

    Customer service agent job in Columbia, SC

    Job Description Customer Relations Specialist - Columbia Join the Service Pros Auto Glass team inside our partnered dealerships! You'll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service - all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team. What You'll Do: Engage customers in the service drive and identify windshield replacement needs. Educate and guide customers through their options and next steps. Build strong relationships with service advisors, managers, and technicians. Encourage dealership referrals and hit daily/weekly sales goals. Schedule and coordinate on-site glass services. Keep accurate records of leads, interactions, and completed jobs. Represent the company with a professional, positive attitude. What Makes You a Great Fit: Experience in customer service or sales is a plus, but not required. Strong communication and people skills. A self-motivated, proactive approach - you enjoy taking the lead. Team-oriented mindset with a friendly, professional appearance. Valid driver's license and reliable transportation. What We Offer: A fun, energetic, team-first culture Ability to earn $1000 - $2500 per week You are paid on a weekly basis Promotion from within and clear growth paths Ongoing training and development Team events, company outings, and a culture that celebrates wins
    $30k-45k yearly est. 29d ago
  • Fruit Expert Customer service

    Nerd Partners

    Customer service agent job in Sumter, SC

    Looking for a motivated individual with customer service skills. Food knowledge preferable. Must be able to multi task, answer phones, handle taking orders and food prep. Part time to full time hours available and extended hours during the holidays. Apply in person at Edible 105 E Wesmark Blvd Sumter sc 29150 10-2 m-f ask for jessica View all jobs at this company
    $40k-91k yearly est. 60d+ ago
  • Call Center Representative

    Lose Design 4.0company rating

    Customer service agent job in Columbia, SC

    We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships. The Role: Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team. Joining our team as a Call Center Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers. Responsibilities: Reply to incoming calls from customers including products and service questions and general information. Refer to customer scripts when working through difficult situations. Follow and where possible improve departmental processes and company service standards. Ensure that all databases are kept up-to-date with progressing work and client details. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date. Keep track of customer accounts and make updates with new account information as necessary. Provide thorough follow-ups to customer interactions, ensuring customer satisfaction. All other duties and responsibilities as assigned. Required Skills: Excellent customer service skills and attitude. Problem-solving skills. Proficient with office equipment. Attention to detail. Excellent written and verbal skills. Excellent interpersonal skills. Qualifications: Previous work in a customer-facing position. High school diploma, G.E.D. or equivalent. Requirements: Knowledge of Office Suite preferred. Self-motivated and team-orientated. Previous customer service experience. Must have access to reliable transportation. Ability to work as a member of a team. Benefits: Competitive Pay. $30.50 Hourly Career Development. Holidays: 25 days + bank holidays. Pension Scheme. Paid Time Off (PTO). 401(k) fixed contribution. Life Insurance. About Lose Design: At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.
    $30.5 hourly 60d+ ago
  • Call center Representative

    Us Tech Solutions 4.4company rating

    Customer service agent job in Columbia, SC

    + Must be available for in-person interview on Sep 9th. + Training schedule - Monday-Friday, 8am-4:30pm. After training schedule will be Monday-Friday, must have availability between 8am-6pm as hours will be assigned based on business need. + Must not have any Planned Time Off during training time (Oct 13th to Dec 13th). + All candidates will be scheduled to start on Oct 13th with no alternate start date. **Responsibilities:** + Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. + Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. + Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. + Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. + Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. + Assist with the training of new employees and cross training of coworkers. **Experience:** + 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. **Skills:** + Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. + Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. + Ability to learn and operate multiple computer systems effectively and efficiently. + Required Software and Tools: Basic computer operating skills. Standard office equipment. + Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software **Education:** + High School Diploma or equivalent **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $23k-30k yearly est. 60d+ ago
  • Customer Excellence Representative

    HOYA Group 4.4company rating

    Customer service agent job in Columbia, SC

    Join The HOYA Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Customer Service Representative! Wage: $18/hour Shift: Monday - Friday 9:00am - 5:30pm Location: Columbia, IL What's in it for you? Health/Dental/Vision/Disability Insurance Tuition Reimbursement 401K plans PTO and Paid Holidays And more! What you'll do: Answer incoming calls from customers in a professional manner. Receive new orders, input Rx order correctly into DVI. Address and resolve customer requests and issues related to lab, lenses, services, pricing, product. Direct complaints concerning billing and services rendered. Refer complaints of service failures to designated department managers for investigation. Locate an order's current or past position in the facility by checking in computer system. Tag trays when necessary for expediting. Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays. Document phone conversations in account notes in DVI. • Keeps abreast of products and availability. Qualifications: High School Diploma or GED 2 years of telephone customer service experience a plus Optical experience recommended Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)
    $18 hourly Auto-Apply 16d ago
  • Customer Service Advisor

    Jiffy Lube/CISA Lubes USA

    Customer service agent job in Columbia, SC

    Customer Service Advisors are responsible for delivering the customer service experience to maintain and increase market share. Responsible for performing automotive services and activities associated with the store in an accurate and timely manner according to company policies and procedures. Jiffy Lube is in the customer service industry and having a 'positive attitude' at the service center is essential. Attitude is a state of mind or feeling and is displayed or translated by actions. A 'positive attitude' represents the people skills required at Jiffy Lube. Individuals with 'positive attitudes' are: Friendly Courteous Enthusiastic Positive Helpful Concerned Sincere ESSENTIAL FUNCTIONS: The position of Customer Service Advisor is an essential part of the Jiffy Lube Team. You will be required to do the following: Participate in an intense training program to understand the importance of the customer experience and the customer cycle. You will also be trained in all Jiffy Lube services and products and to follow all safety procedures as outlined in the training. This training will be provided after you if you are hired. You will need to demonstrate excellent communication skills and basic computer skills. Additionally, you will greet customers (when not occupied with a customer) within 10 seconds of drive up on lot, make the appropriate decision to escort customer straight to podium or to lounge, master the Jiffy Lube computer system (Navigate through screens effectively, Proper customer positioning, Demonstrates superior customer service skills, etc.), escort customers to lounge per standards, perform proper ring-out procedures, make appropriate decisions to assist vehicle team utilizing Jiffy Lube standards or move onto another customer, clean/maintain cleanliness in the service center as per standards, wear required personal protective equipment (PPE) setting an example for others to follow, support professional image and trust by showing respect for customer's vehicle (e.g., always uses seat covers, floor mats, wheel covers), complete required Computer Based Training (CBT) for the CSA position per policy in designated time frames. MARGINAL FUNCTIONS: Answers telephones, ring out customers. This position description in no way states or implies that these are the only duties/functions to be performed by the employee. Employees will be required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.
    $25k-32k yearly est. 60d+ ago
  • Call Center Representative - Medicaid Member Support

    Conduent 4.0company rating

    Customer service agent job in Columbia, SC

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Call Center Representative - Medicaid Member Support** **ON-SITE Only in Columbia, SC** **$16.00 Hourly** **Join the Conduent Customer Service Team** Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Representatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support! Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you:** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying. + Equipment provided. + Paid training + Training is 4 weeks ( **8:30 am-5:00 pm EST** ) After training the working hours will be an 8-hour shift in the hours of operation. + Full-time schedule (40 hrs. per week) + Career Growth Opportunities + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. + No Weekends + PerkSpot - Employee discount program **Requirements:** + Must be at least 18 years of age with a high school diploma or GED. + Background screening required. + Must pass the Call Center - Service Skills Assessment Test. + A minimum of 1-year call center experience in telephone customer service or related experience + Computer literacy and ability to use multiple programs. **Summary:** As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. **What you will be doing:** + Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. + Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. + Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. + Follows documented policies and procedures including call handling and escalations. + Overall acts as an advocate for Medicaid members to ensure their needs are met. **Preferred Skills/Experience:** + Positive and energetic attitude. + Ability to communicate clearly and confidently. + Ability to multi-task and manage time effectively. + Attention to detail, grammar, and spelling accuracy. + One year of medical insurance or medical office experience, preferred. + Call center or professional office experience, preferred. + Computer system experience with data entry and database documentation knowledge. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
    $16 hourly 20d ago
  • Representative II / Customer Service

    Summit Materials, Inc. 4.4company rating

    Customer service agent job in Sumter, SC

    Our Representative II / Customer Service Position supports our Dispatch and Sales Operation by providing customer service, answering phones and e-mails, supporting dispatch operation and sales team, and supporting scale house with weighing trucks and printing tickets. This is a well-rounded and unique role between the field and office environment. Benefits Benefits & Perks * Recession Resistant Industry * Consistent work, with a work/life balance * Overtime Opportunities * Paid Holidays * Paid Time Off * 401(k) Plan w/ employer match contribution * Medical / Dental / Vision plan offered * Life Insurance - Company Paid * Short-term / Long-term Disability Insurance - Company Paid How to Get Started STEP ONE: Complete our online application (linked here) STEP TWO: Be prepared to speak with one of our Recruiters, as they'll be reaching out to you soon. STEP THREE: Keep an eye on your texts and emails, we'll use this to send you additional details, questions, and information pertaining to our hiring interview and selection process. Get Hired What to Expect During our Hiring Process * Background Check * Motor Vehicle Record Check * 5-Panel Drug Screen * Fit for Duty Baseline Physical (if applicable) * Paid Orientation * A great team to support you throughout your career with Summit Materials companies! Roles & Responsibilities The duties and responsibilities include, but are not limited to the following: * Convey excellent communication and customer service skills * Answering Phones and E-mails * Assist with creating a Dispatch Schedule to cover daily orders * Assist with Sales Order requests from customers * Work with Sales Team to complete Sales Quotes * Assist with Ticket Report process by entering, editing, and reviewing tickets * Assist with Driver Payroll by pulling, reviewing, and entering data for approval * Assist Scale Operation with weighing trucks and printing tickets * Investigate and correct errors made in day-to-day transactions * Ability to adhere to company policies regarding daily cash handling procedures * Keep all office paperwork organized and orderly, including all dispatch orders, sales orders, and scale tickets * Maintain administrative procedures and internal controls in accordance with company policies and procedures * Other duties and responsibilities as needed Req #: 2260
    $24k-32k yearly est. 37d ago
  • Call Center Representative - Medicaid Member Support

    The Mailroom Associate Role

    Customer service agent job in Columbia, SC

    ON-SITE Only in Columbia, SC $16.00 Hourly Join the Conduent Customer Service Team Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Representatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support! Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying. Equipment provided. Paid training Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation. Full-time schedule (40 hrs. per week) Career Growth Opportunities Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. No Weekends PerkSpot - Employee discount program Requirements: Must be at least 18 years of age with a high school diploma or GED. Background screening required. Must pass the Call Center - Service Skills Assessment Test. A minimum of 1-year call center experience in telephone customer service or related experience Computer literacy and ability to use multiple programs. Summary: As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing: Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for Medicaid members to ensure their needs are met. Preferred Skills/Experience: Positive and energetic attitude. Ability to communicate clearly and confidently. Ability to multi-task and manage time effectively. Attention to detail, grammar, and spelling accuracy. One year of medical insurance or medical office experience, preferred. Call center or professional office experience, preferred. Computer system experience with data entry and database documentation knowledge. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00.
    $16 hourly Auto-Apply 21d ago
  • Customer Loyalty Representative - On-site

    Anticimex Carolinas

    Customer service agent job in Irmo, SC

    Job Description Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance Now hiring in Columbia, Cayce, Irmo, and Blythewood areas! Clark's Termite & Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Customer Loyalty Team Member to join our growing team. Job Summary: As a Customer Loyalty Team Member, your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Clark's Termite & Pest Control, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you! What you bring to the table: A knack for outside-the-box thinking and a love of problem-solving & creativity First in line to handle a customer's call. Answering questions, schedule services, address concerns Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments Monitor emails and respond to customers via email in a timely fashion Delivery of a great customer experience every time Deescalate calls or direct them to the proper department for assistance Communicate closely with the field team, managers, sales team, and other departments Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental. Assist your teammates and managers whenever needed Job Responsibilities: Practice honesty, integrity, and passion every day Assist customers with a friendly, upbeat, and helpful attitude each time Resolve a customer's call or email in a timely and accurate fashion Communicate and share information professionally and kindly among other teammates while following the manager's instructions Take the initiative to research, investigate, and come up with solutions to solve our customer's problems Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center. Job Requirements: Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) The ability to multi-task and thrive in a fast-paced environment The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused. Strong verbal and written communication skills Education and Experience: High school diploma or GED Two or more years of administrative/office experience (call center experience preferred) What do we offer: Medical, dental, and vision insurance plan options to fit your individual needs Health Savings Plans (HSA) available with qualified plans for medical expenses Competitive compensation 100% company-paid life insurance policy Paid time off including eight paid holidays A peer-to-peer employee recognition program Job Posted by ApplicantPro
    $30k-47k yearly est. 21d ago
  • Automotive Dealership Service Dispatcher

    Jim Reed Automotive 4.0company rating

    Customer service agent job in Columbia, SC

    Jim Hudson Buick, GMC, Cadillac is hiring a motivated and enthusiastic Service Dispatcher to plan, organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customers. We value our employees and invest in their success. We offer: $60,000-$80,000.00 per year Relocation assistance possible for the right candidate Medical, Dental and Vision Insurance $25K employer paid life insurance Disability Insurance 401(k) retirement plan with employer match Employee Assistance Program Employee Assistance Fund Flexible Scheduling Corporate Chaplain Paid Vacation and Personal Leave Paid Holidays Christmas Bonus Career advancement opportunities A positive and professional work environment Responsibilities - Production Manager: Implements and maintains an effective dispatch system. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Requirements Requirements - Production Manager: Understand and comply with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assist with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Resume must be uploaded for immediate consideration. Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass background test and drug screening prior to employment! We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $25k-31k yearly est. 60d+ ago
  • Service Dispatcher

    Blythewood Heating A/C and Refrigeration

    Customer service agent job in Columbia, SC

    Job Description Blythewood Heating & Air, your reliable HVAC partner in Greater Columbia, SC, is seeking a Dispatcher to join our team. As a family-owned business, we pride ourselves on providing top-tier customer service to both residential and commercial clients. Schedule: Monday - Friday, 8:00 am to 5:00 pm Pay Range: $15.00 to $20.00 an hour, depending on experience Responsibilities: Schedule and dispatch service technicians for HVAC repair and installation jobs. Communicate with customers to confirm appointments and provide status updates. Monitor service requests and coordinate logistics to ensure timely responses. Maintain accurate records of jobs, equipment, and client information. Qualifications: Experience in dispatching, preferably in the HVAC or service industry. Strong organizational skills and attention to detail. Excellent communication and customer service skills. Ability to multitask and manage time effectively.
    $15-20 hourly 27d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Customer service agent job in Columbia, SC

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12.00 per hour Salary Range: 7.25 - 12 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-12 hourly Auto-Apply 60d+ ago
  • Experienced Service Dispatcher

    Classic Ford Lincoln-Columbia

    Customer service agent job in Columbia, SC

    Job Title: Service Dispatcher - Ford Job Type: Full-time Classic Ford Lincoln of Columbia, part of Mills Automotive Group, is seeking a motivated and experienced Service Dispatcher to join our team. The ideal candidate will be a self-starter with excellent organizational skills and a strong ability to lead a team. In this role, you will be responsible for increasing production in the shop, ensuring the flow of work is moving smoothly, maintaining a clean and organized shop environment, and supporting the Shop Foreman with technician training. This is a hands-on leadership position, working directly with the Service Manager, Service Advisors, Shop Foreman, and technicians to oversee day-to-day shop operations. Key Responsibilities: Lead and Manage the daily operations of the service department to maximize efficiency and meet production goals. Increase Shop Productivity by effectively managing work flow, reducing downtime, and ensuring vehicles move quickly and efficiently through the repair process. Maintain a Clean Shop Environment: Ensure that the shop is well-maintained, organized, and meets safety standards. Assist with Technician Training: Work closely with the Shop Foreman to mentor and assist in the training and development of highly skilled technicians. Collaborate with Team Members: Work directly with the Service Manager, Service Advisors, and technicians to ensure communication is clear and the service department is operating efficiently. Monitor Service Progress: Ensure that work is being completed within the expected timeframes and to high standards of quality. Foster a Positive Work Environment: Lead by example, maintaining a productive, supportive, and team-oriented atmosphere in the shop. Optimize Service Flow: Identify and implement process improvements to enhance the efficiency and effectiveness of the service department. Qualifications: Minimum 5 years of service experience in an automotive service department, with at least 2 years in a leadership or supervisory role. Proven ability to lead a team and manage day-to-day operations in a fast-paced environment. Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively. Exceptional people skills with the ability to motivate and communicate with a diverse team. Ability to train and mentor technicians, helping them grow and stay current with industry advancements. A proactive, self-motivated individual with a hands-on approach to problem-solving. Experience working in an automotive service environment, preferably with Ford vehicles. Strong attention to detail and commitment to delivering high-quality service. What We Offer: Competitive Salary with excellent income earning potential. Production Bonuses to reward your hard work and success. Comprehensive Benefits package, including 401K, Dental, and Medical insurance. Paid Vacation and Paid Training opportunities. A Positive Work Environment with an experienced, motivated team. Opportunities for Advancement within Mills Automotive Group, one of the largest automotive networks with 37 stores. About Us: Classic Ford Lincoln of Columbia is part of Mills Automotive Group, a well-established name in the automotive industry. We pride ourselves on having a young and highly skilled team of technicians eager to grow in their careers. Our service department is focused on providing outstanding service and maintaining the highest standards of quality and efficiency. How to Apply: If you're an organized, self-motivated individual with a passion for leadership and the automotive industry, we want to hear from you! Please submit your resume and cover letter to our HR team at [insert email/website] or apply directly through our website. This is a fantastic opportunity for someone looking to make an impact and grow with an exciting, fast-paced service department!
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Call Center Sales Digital Representative

    Charter Spectrum

    Customer service agent job in West Columbia, SC

    This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Are you passionate about turning potential into performance? As a Call Center Sales Digital Representative, you'll leverage your skills to handle inbound sales contacts via calls, chats and emails. You'll acquire new customers and upsell additional products and services to our existing clients. Your expertise will drive sales growth, contribute to our success and enhance customer satisfaction. What Our Call Center Sales Digital Representatives Enjoy Most About the Role * Achieving and surpassing weekly and monthly sales goals, utilizing effective selling techniques. * Mastering order processing and understanding all products and services, while staying informed about competitors to effectively promote and compare offerings. * Supporting and enhancing customer satisfaction with professionalism and courtesy, keeping people connected to what matters most. * Promptly and efficiently managing inbound sales contacts, ensuring all call handling metrics are met. * Driving sales potential by consistently applying effective selling strategies and techniques. Working Conditions * Work in an office environment with variable hours that may include weekends, holidays, and split days off. Required Qualifications Education * High school diploma or equivalent Skills & Abilities * Ability to read, write, speak and understand English * Proven sales techniques with consistent achievement of sales goals * Knowledge of cable communication products and services (TV, internet, telephone) * Proficiency with computers and billing software * Strong prioritization and organizational skills Preferred Qualifications * 2+ years call center sales experience. #LI-CB2 SIB126 2025-67495 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
    $23k-31k yearly est. 12d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer service agent job in Orangeburg, SC

    The salary range for this role is $12.25 to $13.00 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $12.3-13 hourly 2d ago
  • Automotive Dealership Service Dispatcher

    Jim Hudson Automotive Group 4.0company rating

    Customer service agent job in Columbia, SC

    Job DescriptionDescription: Jim Hudson Buick, GMC, Cadillac is hiring a motivated and enthusiastic Service Dispatcher to plan, organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customers. We value our employees and invest in their success. We offer: $60,000-$80,000.00 per year Relocation assistance possible for the right candidate Medical, Dental and Vision Insurance $25K employer paid life insurance Disability Insurance 401(k) retirement plan with employer match Employee Assistance Program Employee Assistance Fund Flexible Scheduling Corporate Chaplain Paid Vacation and Personal Leave Paid Holidays Christmas Bonus Career advancement opportunities A positive and professional work environment Responsibilities - Production Manager: Implements and maintains an effective dispatch system. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Requirements: Requirements - Production Manager: Understand and comply with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assist with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Resume must be uploaded for immediate consideration. Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass background test and drug screening prior to employment! We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $25k-31k yearly est. 4d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Columbia, SC?

The average customer service agent in Columbia, SC earns between $18,000 and $31,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Columbia, SC

$24,000

What are the biggest employers of Customer Service Agents in Columbia, SC?

The biggest employers of Customer Service Agents in Columbia, SC are:
  1. ACD Direct
  2. GE Appliances
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