Customer Service Agent jobs in Concord, CA

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose). Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Customer Success - Project Management - Data Analytics - IT Support - Business Operations - Network Security & Support Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:San Francisco, CA-94151

City Experiences is seeking a Director of Guest Services for our operation in San Francisco. About You: This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. About the Opportunity: The successful Director of Guest Services manages the city food & beverage team, both front and back-of-the house, including recruitment, training, coaching, development, and retention. Responsible for overseeing the execution of the product to ensure consistent high levels of quality, service and customer satisfaction while maintaining a high level of profitability. Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically: Directs the efforts of the Food & Beverage team Rides cruises to observe & coach Restaurant & Kitchen Managers on effective cruise management skills Identifies skills training needs for all Food & Beverage management team members Works with each Food & Beverage management team member monthly to evaluate performance/skills and provides necessary coaching Establishes department priorities and executes against them based on long-term vision Works with General Manager to develop all Food & Beverage budgets according to company guidelines Works with General Manager and other City Department Heads to develop city's cruise management plan Participates in the development of the city's strategic business plan Maintains close liaison between the Food & Beverage Department and other departments Coordinates local Food & Beverage activities with National Food and Beverage Director Executes other projects as assigned by management Recruits new Restaurant Managers and Kitchen Managers when necessary to fill vacant positions Provides and executes an integration plan for each new hire or promotion according to the established training program Participates in hiring of non-exempt restaurant staff Recommends appropriate compensation packages within company guidelines Provides ongoing performance feedback & coaching to all Food & Beverage team members Prepares & delivers annual performance reviews of all Food & Beverage team members Provides and directs development/career growth plans for each Food & Beverage team member Recommends the promotion of Food & Beverage team members Develops positive working relationships with other department heads and peers Resolves guest problems utilizing strong customer service skills and exercising diplomacy in keeping with company objectives and customer retention Implements and maintains effective safety programs in conjunction with the Operations Department Maintains high standards of sanitation in accordance with Spirit standards and in accordance with health department codes & requirements Monitors and controls all costs associated with the operation of the restaurant in accordance with budget Finds and recommends cost savings that are consistent with company objectives Monitors and increases onboard revenue sources and develops programs to increase such revenues Provides a monthly forecast to the General Manager Provides reports and information to the National Food & Beverage Directors Adheres to established cash control procedures and ensures standards are maintained Maintains food, beverage, suppliers and equipment purchasing systems, which ensure maximum quality, least cost and high reliability Monitors/oversees scheduling restaurant shipmate work periods to achieve maximum payroll efficiency Ensures that all states and local health and alcohol control requirements are met onboard and that all shipmates are familiar with these requirements Participates in fleetwide task forces as requested Additional job duties as assigned Requirements & Qualifications: Three (3) to five (5) years of total restaurant experience in a full-service, high-volume environment, both front and back-of-the-house. Must include 3 years front-line management experience and 3 years' experience directing management level staff Bachelor's degree preferably in a discipline related to the work of the position OR equivalent years of restaurant management experience Able to successfully manage restaurant staff (front & back-of-the-house) as well as successfully direct management level staff Responsible alcohol service requirements. TIPS Trainer Certification/Trainer Knowledge of health department sanitations codes & requirements. ServSafe Certification Proven success of cost & wage control Able to communicate effectively in oral and written form Able to motivate staff and create successful team environment Ability to successfully analyze and solve problems Demonstrated ability to manage multiple priorities/tasks Work with Microsoft Office applications (especially Word & Excel) About Us: City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. QualificationsSkillsBehaviors : Motivations : EducationExperienceLicenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage and maintain one-of-a-kind residences, as well as through a range of support and consulting services. Building community within our organization enables us to build better communities for all. Everyone at Bozzuto is focused on delivering exceptional experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, fostering a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we are inspired and empowered to reach higher, achieve our fullest professional and personal potential and be truly extraordinary. Primary Responsibilities: As the Resident Concierge (Mon-Fri, 7A-4P), you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones). As a Resident Concierge (Mon-Fri, 7A-4P), your primary responsibilities include: Solving problems and providing timely assistance to residents and prospects with care Event planning - executing meaningful events and activities that engage residents and foster a sense of community Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community Generating awareness, interest and excitement via social media Encouraging happy customers to share the love by writing reviews on social networking sites Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators Working weekends or evenings depending on the shift What You Bring to Us: 2+ years’ experience in a hospitality, retail, travel or hotel environment Outstanding communication skills, both written and verbal A sharp professional appearance Competent with various software, apps and computer programs An eye for detail and a knack for anticipating a customer’s needs A customer-focused mentality Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!) This position is eligible for additional bonus opportunities. Salary Range$46,000—$50,000 USDWhen you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness. Working on our team and in this position, you can expect: Competitive compensation. Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price. Paid leave. We provide 20 days of paid time off plus holidays. Retirement planning. We offer a 401k program with a company match. Tuition reimbursement. Plus, many other programs to support career development and growth. The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process. Contract positions are not eligible for benefits. Bozzuto is proudly an Equal Opportunity Employer.

Job Description Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join our part-time team at San Francisco International Airport (SFO). If you’re passionate about helping others, thrive in international environments, and are ready to support airline operations with professionalism and warmth, we’d love to meet you. With over 25 years of experience supporting the world’s leading airlines, Pacific Aviation is proud to offer a supportive, diverse, and growth-focused work environment. What You’ll Do Assist passengers at check-in, boarding gates, and arrival areas Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus) Respond to inquiries and resolve passenger issues calmly and professionally Collaborate with airline staff and team members to support safe and efficient flight operations Verify documents and boarding information with care and accuracy Maintain clear communication with passengers, coworkers, and supervisors Deliver excellent service in a fast-paced international terminal Requirements What You Bring Fluent in Vietnamese and English (required); Mandarin proficiency is a plus Strong verbal communication and active listening skills Positive, team-oriented attitude with a professional demeanor Ability to stay calm under pressure and solve problems independently Computer literacy and accurate data entry Physical stamina to stand and walk for extended periods Must attend 5 days of computer training Legally authorized to work in the United States Must pass a background check and drug test Schedule Must be available 4 days per week, including weekends and holidays Shifts may vary (early mornings, afternoons, evenings, nights) Benefits Hourly Rate: $23.15 – $25.15 per hour Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents 401(k) with company match Paid Time Off (PTO) Paid Training Uniform Provided Discounted BART Clipper card or employee parking permit Referral Bonus Cell Phone Plan Reimbursement

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $26.60 per hour. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Why us? You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you! They are an equal opportunity employer and value diversity at our company. Job Description Your responsibilities: Planning and scheduling client meetings Taking care of any client requests in a timely manner Participating in client calls and site visits Maintaining notes from each client interaction Generating reports and presentations Qualifications We'd love to hear from you, if: You have 2 years of experience in a professional services environment You have 1-2 year sales experience selling solutions or consultative sales and customer service Education Qualification: Bachelors Degree Work Authorization: US Citizen / Green Card Holder Additional Information All your information will be kept confidential according to EEO guidelines.

At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. PRIMARY JOB DUTIES * Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed. * Responsible for photocopying, filing and maintaining documents as needed. * Complete requests from other departments, doctor's offices and insurance co. in a timely manner. * Perform insurance billing tasks for all insurance as assigned by management. * Processes and work all incoming outsourced vendor requests, as assigned. * Performs all scanning and indexing functions, as necessary. * Processes patient credit card payments in person or over the phone. * Transfers outsourced accounts to the appropriate vendor timely and accurately. * Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures. * Covers the front desk for walk-in patients. * Ensures that customers are treated in a manner consistent with high standards of customer service. * Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours. * Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis. * Complete special projects. * Perform other duties as assigned. * Education/Training: High School Graduate or Equivalent preferred. College courses with emphasis in Business preferred. * Licensure/Certification: Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date. * Experience: * One year customer engagement experience and/or office support in a healthcare setting. * Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion. * Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred. * Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. * Hours: M-F, based on business need. * Other: Spanish speaking preferred. * Compensation: $29 to $35 based on years of experience doing the duties of the role.

Are you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local Fremont area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We offer the unique opportunity to every one of our employees to receive in-house training starting at ground level and extending through leadership and management training. As our Customer Success Representative, you will learn: All telecommunications client product knowledge How to answer customer questions The sales cycle and how to complete customer sales Personal development habits How to take your communication skills to the next level How to coach and train others Human resources elements Other managerial responsibilities may be assigned Requirements of the Customer Success Representative: No prior knowledge of telecommunications is required High school diploma or GED equivalent is not a requirement but is a plus A minimum of 1 year of experience working in customer service, retail, or hospitality A student mentality and willingness to learn Must be passionate about working with others Ability to work individually or as part of a team A drive for professional growth #LI-Onsite

Overview Click here to Apply or email your resume directly to ******************************* Hourly Pay $22.90 - $24.90 per hour Part-time and Full-Time Shifts Available! Bilingual Preferred see below for preferred languages Are you craving a career that's as dynamic and diverse as you are? Join the High-Flying World of International Airline Customer Service! Whether you're rejoining the workforce, working toward a degree, or just looking to earn some extra cash, this could be your runway to success! Responsibilities You are the ideal candidate if you: Spread positivity: Like a trusty co-pilot, your upbeat attitude is infectious. Enjoy Variety: You relish the chance to interact with a kaleidoscope of people from different walks of life. To qualify for the Airline Customer Service Agent opportunity, you will have: Strong communication skills - verbal, written and active listening; fluency in English; a second language is an advantage Customer service experience is preferred but not required Computer literacy with fast and accurate data entry skills; attention to detail Calmness; ability to find solutions, even when busy and/or under stress Flexibility to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays The stamina to stand for extended periods To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test. EOE/AA/M/F/Vets/Disabled . Qualifications Bilingual Preferred, Any of the following English/Tagalog English/Mandarin English/Cantonese English/Vietnamese English/Thai English/Indonesian English/Hindi, Gujarati English/Japanese Applicants must be: Available to work a minimum of 4 days, per week (including weekends and holidays) Fluent in English and Preferred Language Computer literate Legally authorized to work in the United States of America (USA) Benefits Medical, Dental, Vision benefits 401k Paid Time Off Uniform Parking discount Paid Training Referral Bonus Cell phone plan reimbursement Click here to view a list of available resources for SFO Employees Need help with your interview or resume? Attend one or all the Job Search Workshops offered by NOVA Works at the Business and Career Center. Sessions are scheduled from 11:00 a.m. to 12:00 p.m. Parking validation available. Bring your parking ticket with you. Walk-ins welcomed but highly advised to register. Click here to register

Customer Service is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing Watchpoint customers. Customer Service agents utilize their communication skills and industry knowledge to ensure our customers supply chain runs efficiently. This role will partner with internal resources to ensure the customer's freight moves as planned and takes actions to resolve exceptions when they occur. As a critical customer contact, the Customer Service Agent resolves issues and drives exceptional service through continuous improvement process and initiatives. **This is a hybrid position, must be able to reliably commute to our Burlingame, CA office twice a week ** The shift is 8:00am - 4:30pm Pay & Perks Medical, Dental, and Vision Insurance Life Insurance 401k + 4% Company Match Vacation, Sick Pay + Holidays Employee Assistance Program Monthly Team Lunches Wellness Program The starting pay for this position is expected to be $26 to $30 per hour. Exact compensation is based on skills, experience, education, and location. Customer Service II Agent Job Duties Assists in transportation arrangements, determining efficient routing methods Establishes contacts and builds relationships with customers to understand the customer's needs Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipments. Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department. Partners with internal resources to ensure account processes and SOPs are complete and adhered to Reviews internal and customer data inclusive of customer aligned KPIs for quality and accuracy Contributes daily to the growth of the business by understanding commitments, listening to customers' needs, and providing specific knowledge to influence results Requirements Proficient use of computer systems and applications (e.g. MS Office, TMS) as trained/required. Makes the best use of available time and resources. Takes personal responsibility for the quality and timeliness of work. Consistently exhibits flexibility in resolving customer problems in a timely manner. Exercises good judgment in resolving general disputes or problems. Able to communicate effectively and collaborate with team members to achieve common goals. Sees opportunities to supports other team members. Able to express ideas and information clearly, concisely, and accurately both verbally and in writing. Demonstrates active listening and seeks to understand others perspectives. Approaches problems with a solution focused mindset and uses judgment to resolve issues. Assists with finding root cause and implements process improvements. Demonstrates accuracy, thoroughness, and efficiency. Plans and organizes work, manages time well, handles multiple tasks simultaneously, and completes initiatives with minimal errors. Meets productivity goals set by management. Education and Experience High school diploma and minimum 2 years of experience in a customer service role Minimum 1 year of experience with CRM system, Salesforce preferred. Physical Requirements The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer. About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company's mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams' professional and personal growth. Every member of our team is a critical component at Watchpoint. Watchpoint Logistics, Inc. is an equal opportunity employer. Visit us at ***********************************

Berkeley Executives expanded to the East Bay area in 2015 and has been firing on all piston ever since! Our team is a hard working, fun-loving bunch of people from all over the world. We are the type of people to give every task at hand our all and come away with great results. We recognize that all work and no play made Jack a dull boy though, so we also love to let our hair down and reward ourselves for all the great work we do. We are conveniently located right next to the BART station to make for an easy commute! Job Description Our firm looks to bring on board Entry Level Customer Service Representative to provide marketing, advertising, and consulting services to large corporations on local and national levels. This position would work closely with Marketing Managers to identify and develop new streams of revenue for clients through unique advertising strategies including sales, events, promotions, and innovative marketing solutions. The position would create and execute these campaigns and convey the promotions to each respective target market within a dynamic team environment. In this role you will be: Helping customers with any queries or concerns that arise Driving market share growth Tailoring availble products to each customers individual needs Assisting our clients by gaining and retaining customers Creating and developing brand awareness We believe the candidate that will flourish most in this role will have: Excellent communication, customer service, interpersonal, and typing skills Ability to work efficiently and effectively in a multi-task customer service environment A career minded and a "self-starter" attitude Additional Information All your information will be kept confidential according to EEO guidelines.

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We're starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we're customer-obsessed? Every decision, large and small, is driven by one question - how can we empower our customers with robots to do more than they thought was possible?Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We're a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! We are seeking highly motivated and skilled Customer Support Agents to join our growing team. As the first point of contact for our customers, you will play a critical role in delivering an exceptional support experience across multiple channels including calls and text. You'll work closely with cross-functional teams to resolve customer issues, contribute to knowledge base documentation, and drive continuous improvement in our support processes. Key Responsibilities * Deliver exceptional customer service by responding to support requests via phone, text, and chat in a timely and professional manner * Escalate unresolved issues to the appropriate internal teams while ensuring follow-through and customer satisfaction * Collaborate across business functions (engineering, product, field teams) to resolve complex technical queries * Assist in reporting and analyzing support statistics to identify trends, gaps, and areas for improvement * Create and maintain accurate, user-friendly product documentation for Dexterity's Online Community * Translate customer-reported issues into clear technical terms for efficient resolution and escalation * Employee will be expected to travel to office 1 week per quarter Required Skills & Qualifications * 1-2 years of experience in customer support, ideally within industrial automation, robotics, or technology sectors * Exposure to Linux environments (basic troubleshooting, navigation, and log analysis preferred) * Excellent verbal and written communication skills in English * Strong analytical and problem-solving abilities with an aptitude for understanding technical products * Ability to multitask effectively in a high-pressure, fast-paced environment * Eagerness to learn new technologies and work in a constantly evolving team structure * High level of professionalism, empathy, and a customer-focused mindset * AAS in an engineering discipline related to robotics (CS, EE, ME, etc.) or relevant work experience Nice to Have * Prior experience supporting robotics, automation, or IoT platforms * Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk, Jira) * Experience in writing or editing technical documentation or SOPs $50,000 - $70,000 a year Our Total Rewards philosophy is designed to recognize contributions toward meaningful innovation. Base pay is one component of a broader compensation package that may include equity grants, benefits, and other incentives, depending on role and eligibility. For this position, the expected base salary range is $50,000 to $70,000 annually. Actual compensation will be determined based on skills, experience, education, and market factors, and may vary accordingly. Final compensation decisions are made individually and take a number of factors into consideration. Eligible employees may be considered for equity awards as part of their overall compensation. Access to benefits and wellness resources is provided in accordance with company policies and may vary based on role and location. Equal Opportunity Employer We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lori's Payroll Services LLC is seeking a customer support representative who excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers. Customer Support Responsibilities: Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies. Customer Support Requirements: High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Familiarity with CRM tools. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities.

: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage. JOB SUMMARY: The main responsibilities of a Call Center Operator include transferring and redirecting phone calls, checking patient insurance eligibility, and collaborating with medical staff to ensure efficient patient services. It is crucial to have complete knowledge of clinic operations and procedures and to provide outstanding customer service to maintain a positive image for Axis Community Health. ESSENTIAL DUTIES/RESPONSIBILITIES: * Transfer and redirect phone calls to appropriate staff and departments. * Check patient insurance eligibility. * Have complete knowledge and understanding of clinic operations and procedures. * Collaborate with medical records, nurse and clinical staff to efficiently handle patient services. * Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health. * Participate in staff meetings, and attend other meetings and training events as assigned. * May be required to perform other related duties, responsibilities, and special projects as assigned. QUALIFICATIONS: * High School Diploma or equivalent. * Minimum one (1) year experience with medical office duties. * Appointment scheduling skills a plus. * Excellent telephone etiquette. * Proven ability to build relationships with patients and staff; must be service oriented. * An optimistic personality that sees opportunities, not just problems. * Proficient in medical terminology. * Knowledge in OCHIN Epic a plus. * Experience with alpha/numerical filing. * Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred. * Excellent time management skills to meet goals and objectives. * Process and deadline driven. * Ability to multi-task effectively; dependable, organized and self-motivated individual. * Able to conduct yourself and answer patient inquiries in a courteous and professional manner. * Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred. * Strong analytical, employee relations, and interpersonal skills. * Excellent writing, business communication, editing, and proofreading skills. * Ability to interact effectively and in a supportive manner with persons of all backgrounds. * Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment. * Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. * Ability to establish and maintain positive and professional working relationships. * Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate. * Must be able to be at work regularly and on time. * Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting. * A can-do attitude with attention to detail. * Ability to type a minimum of 35 WPM with minimal errors. * Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. * Must be able to use office equipment (i.e. copier, fax, etc.). BENEFITS: * Employer paid health, dental, and vision benefits to the employee. * Option to participate in a 403(B) retirement plan with employer matching contribution. * Partial educational reimbursement. * 12 paid holidays. * Accrued paid time off with each pay period. * Employee discount programs. * Colleague Referral Bonus Program CONNECT WITH AXIS: Company Page: ************************** Facebook: ******************************************** LinkedIn: ****************************************************** Physical, Cognitive, and Environmental Working Conditions: Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship. Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are. Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues. Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. Key Search Words: Customer service, call handling, inbound calls, outbound calls, call routing, issue resolution, order processing, appointment scheduling, account management, active listening, verbal communication, high-volume calls, remote support, customer satisfaction, first call resolution, #LI-Onsite

Job Responsibilities Are you dependable? Are you looking for more? If you answered yes then Pharmacyclics is looking for you! We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service. We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. Essential Duties: Process orders, forms, applications, and requests. Keep records of customer interactions, transactions, comments and complaints. Communicate with customers and vendors through various channels. Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide exceptional customer support. Salary: $18.50 to $22.00 /hour. Based on Performance and Experience. Apply today for an opportunity to be a part of a great team with an innovative company! ***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP! Skills Required Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Ability to meet required goals and quotas. Positive and service-oriented attitude.

We are seeking a customer-focused Sales/Customer Support Representative to join our global team. In this role, you will work closely with our customer service and sales teams, ensuring support for customers using our cloud based medical devices and applications. Prior experience in neurology is not required, training is provided! Requirements Key Responsibilities Provide technical and customer support for existing and new clients Provide escalation support to ensure timely issue resolution and customer satisfaction Maintain and systematically expand market share through strategic sales outreach Participate in new sales campaigns and strategies in collaboration with marketing and sales teams Ensure accurate and timely documentation within CRM and QA systems Conduct web-based product presentations, education, training, and system installations Collaborate with customer IT teams to troubleshoot issues and maximize software performance Assist at industry conventions and workshops with product demonstrations and user training as requested Create and maintain product documentation (manuals and guides) Follow and uphold company policies and compliance guidelines Qualifications & Skills Education & Experience: Bachelor's degree or college diploma, or equivalent experience 2-4 years of experience in technical service or customer support (medical technology experience preferred) REEGT or RPSGT certification is a plus, but not required Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook), Google applications, and web browsers Strong understanding of Windows operating systems, networking basics, and software troubleshooting Core Competencies: Excellent communication and customer service skills Ability to problem-solve, prioritize, and work efficiently under pressure Adaptable to changing requirements and comfortable working independently and within a team Strong writing skills to support creation and maintenance of customer facing documentation Detail-oriented with strong time management and organizational skills Professional and solutions-oriented approach when interacting with clients and colleagues

Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience. You'll meet these requirements to work from home remotely • Stable Internet connection • Work can be done using the following: Phone device, laptap or computer • Must be able to type accurately with a minimum speed of 30 words per minute • Able to focus on tasks without being distracted • Must be resident of the US • Not afraid of emailing clients as needed We're looking for folks who we can depend on who can work from home remotely without distraction and are go-getters. Pay range from 16 to 30 hourly depending on the role, level of experience and proven ability to work from home at the same level as from an office. Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more

Job Description General information Job Title Airport Customer Service Agent PT - SFO Date Friday, June 20, 2025 Entity Unifi Aviation, LLC State California City San Francisco Base Pay Rate: $ 22.04 Full/Part Time Part Time Exempt or Non-Exempt Position Non-Exempt Part Time Days Days of the week ShiftShift Start TimeThursday, Saturday, SundayA.M. shift Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passengers to resolve issues with their delayed, lost, or damaged items. Utilizes computer software to track and catalog luggage. Handles customer interaction with class in an efficient, effective, and professional manner. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Basic Qualifications Must be a local (in-state) resident. High School diploma or GED. Candidate should be able to speak English Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Must be able to carry heavy items up and down jetway stairs. Must be able to be alert to moving vehicles or aircraft and use radio equipment. Benefits Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges. Comprehensive Medical / Dental / Vision / Telehealth 401(k) Retirement Plan Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms. Paid Time Off "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail-oriented person looking for a career in general security, Hertz is looking for you! Wage: $22.10 hourly As a Part Time Customer Service Exit Gate your general responsibilities include but are not limited to: Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures. Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate. Assist customers with directions, and review and resolve rental contract and vehicle issues. Manually log and release vehicles from lot during computer system outages or unavailability. Perform related responsibilities as required or assigned. Educational Background: High School Diploma or Equivalent Professional Experience: Prefer 9 to 12 months car rental or sales experience Knowledge/Skills: Valid driver's license as required by state Knowledge and skill in the operation of car rental software and hardware Knowledge of car rental operations Ability to manage stressful and unusual situations while maintaining good customer relations Good organizational skills with the ability to write clearly and concisely Ability to understand and follow oral and written directions Ability to speak and understand English Car rental product knowledge and ability to use effective and approved sales techniques, as required Ability to type and perform accurate data entry Ability to operate radio, security and computer equipment Ability to process all paperwork according to policies and procedures Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more