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Six Flags Discovery Kingdom 4.1
Customer service agent job in Vallejo, CA
Enjoy the perks of being a Six Flags Team Member! Get free admission to all Six Flags Theme Parks, free tickets for friends and family, access to exclusive employee events, and discounts. Plus we will assist you with obtaining your Security Guard License!
Responsibilities:
Interact with guests providing directions and assistance.
Protect employees, guests, and company property.
Enforce park policies.
Control park access, checking vehicle permits and scanning ID badges for team members, vendors, and contractors.
Patrol and inspect assigned areas of the park.
Keep unauthorized personnel out of restricted areas.
Greet and screen guests entering through metal detection and check their bags for prohibited items.
Monitor all areas for safety hazards, including fire, theft, and vandalism.
Maintain ride queue lines, sending line jumpers to the back to ensure an efficient boarding process.
Qualifications:
Ability to work in an environment as fast-paced as our coasters.
Demonstrate a strong work ethic and commitment to safety.
Strong attention to detail.
Enforce all park policies and procedures.
Cautious and reliable.
Remain calm in emergency situations.
What You Will Need
Must be 18 years or older.
Able to lift, carry, and balance heavy loads.
Physical qualifications to stand, walk, stoop, bend, and reach throughout your shift.
Excellent verbal and written communication skills.
Able to work a flexible schedule, including nights, weekends, and holidays.
$24k-33k yearly est. Auto-Apply 4d ago
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Wellness & Member Experience Associate
YMCA of San Francisco 4.0
Customer service agent job in San Francisco, CA
A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customerservice experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively.
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$18.7-22 hourly 2d ago
Customer Success Associate
Us ENT Partners
Customer service agent job in San Francisco, CA
US ENT Partners helps ear, nose, and throat (ENT) practices achieve cost savings by aggregating purchasing volume to negotiate maximum discounts with manufacturers, distributors, and suppliers.
Role Description
This full-time Customer Success Associate role is located in the San Francisco Bay Area with a hybrid work model (3 days a week in office). The Associate will handle tasks such as data collection, analysis, interpretation, and communicate findings to stakeholders. This role will contribute to vendor alignment, performance tracking, and the development of actionable insights that support our member practices and internal strategic initiatives.
Qualifications
Bachelor's degree in Business, Healthcare Administration, Finance, Analytics, or related field
2-4 years of experience in a healthcare, operations, analytics, or consulting environment
Strong Excel and data visualization skills (Power BI, Tableau, or similar)
Familiarity with healthcare supply chain, group purchasing, or provider operations preferred
Strong attention to detail, project management skills, and ability to meet deadlines
Excellent written and verbal communication skills
Self-starter with the ability to thrive in a fast-paced, hybrid team environment
Why US ENT?
Joining our team means being part of a dynamic organization that values data-driven decision-making and continuous improvement. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare industry.
$37k-59k yearly est. 19h ago
Head of Product, AI-Driven Customer Journeys
Maxiq
Customer service agent job in San Jose, CA
A leading SaaS technology company is seeking a Head of Product Management to define the product vision and lead the product organization. You'll drive execution, oversee a team of product managers, and ensure alignment with business goals. The ideal candidate will have over 10 years of product management experience and a strong understanding of SaaS ecosystems. This role offers the opportunity to impact global sales cycles and customer lifetime value.
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$33k-42k yearly est. 6d ago
Head of Customer Experience & Growth
Kaizen Stackup
Customer service agent job in San Francisco, CA
A rapidly growing technology company is seeking an experienced Head of Customer Experience to drive go-to-market strategies and enhance customer success. This leadership role demands a strategic thinker who will develop programs to drive product launch effectiveness and team performance. Ideal candidates will have a proven track record in customer success management and strong capabilities in sales enablement and product growth. You'll be integral in shaping the company's vision and achieving business goals through collaborative efforts across departments, fostering innovation and continuous improvement.
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$21k-35k yearly est. 2d ago
Head of GTM/Customer Experience
Additive Ai
Customer service agent job in San Francisco, CA
tl;dr: We're hiring our first Customer Success Manager to help accounting firms make full use of our AI‑powered document extraction platform. If you love building relationships, driving adoption, and making customers successful, let's talk.
About You
You're someone who loves working closely with customers and gets real satisfaction from helping them succeed. You know how to build strong relationships, solve problems quickly, and make people feel supported every step of the way. You're excited about joining an early team where you can wear a lot of hats, take full ownership, and help shape what customer success looks like from the ground up. You're comfortable figuring things out on the fly, and you're just as happy jumping into a customer call as you are drafting a new onboarding playbook or sharing product feedback with the team.
The Role About the Role
Additive was acquired by Thomson Reuters in September 2025. Our mission and team remain the same-but with TR's global reach, we now have superpowers to bring Additive to thousands of users.
We're looking for an exceptionally driven operator who thrives at the intersection of sales enablement, customer success, and product insight. This is a high‑impact, hands‑on role where you'll become the Additive product expert inside Thomson Reuters, shaping how customers adopt, love, and expand their use of our platform.
You'll wear three hats:
1. Pre‑Sales Partner
Join TR sales teams to deliver live product demos that wow prospects
Support TR CSMs with in‑depth feature walkthroughs and technical answers
Be the go‑to Additive evangelist within TR, translating our value to new audiences
2. Customer Champion
Troubleshoot user jobs, identify what's broken, and drive resolution
Partner closely with Engineering to prioritize fixes and keep momentum high
Ensure every customer interaction feels supported, fast, and human
3. Product & Customer Insights ("Mini PM")
Meet regularly with customers to understand workflows and uncover pain points
Synthesize insights into actionable guidance for our product team
Influence roadmap decisions with real‑world feedback from the field
Requirements
Customer‑first mindset - you thrive on making users successful, and you're energized by solving problems in real time
Excellent communication skills - comfortable leading demos, fielding tough questions, and simplifying complex product concepts
Analytical and detail‑oriented - able to spot patterns in customer issues, prioritize what matters most, and follow through
Technical curiosity - not afraid to dig into Excel files, data flows, or product logs to understand what's going on
Collaborative spirit - you build trust quickly with sales, CSMs, engineering, and product teams
High horsepower and grit - you're sharp, scrappy, and willing to put in the work to move things forward fast
Bonus points if you have:
Experience in SaaS, enterprise software, or tax/accounting technology
Background in solutions engineering, technical support, or product management
Familiarity with accounting workflows or tax processes (a huge plus, but not required)
🌟🌟 And...if you want to go the extra mile: Record a short video (2-3 minutes) telling us a bit about yourself - what you're looking for, why this role caught your eye.
At Additive we value diversity and are committed to an inclusive workplace. Additive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify **************** for support.
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$21k-35k yearly est. 4d ago
Head of Service Desk
Crusoe 4.1
Customer service agent job in San Francisco, CA
Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability.
Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.
About the Role
Crusoe is seeking a Director to lead our fast growing IT Service Desk operations across all company locations, supporting diverse environments including manufacturing and data center sites. This role will oversee day‑to‑day IT support, act as the primary escalation point for complex issues, and drive continuous improvement in service delivery and customer satisfaction. We are looking for a leader with a maniacal focus on using technology and automation to scale support. The Director will lead a team of Service Desk professionals, collaborating closely with Systems Engineering, Security, and IT Operations to ensure seamless and reliable service.
What You'll Be Working On
Lead, manage, and mentor the Service Desk team; build a culture of excellence by hiring, growing, and developing talent through coaching, performance reviews, and clear career pathing.
Develop and execute a multi-year strategic roadmap for internal IT support, aligning technology, automation, and service delivery models with company growth.
Develop and manage the annual IT Service Desk budget, including forecasting for hardware, software, services, and staffing.
Lead procurement for end-user computing and own relationships with key technology vendors and internal Procurement stakeholders.
Oversee daily Service Desk operations, ensuring timely resolution of tickets and adherence to SLAs.
Partner with other IT and business teams to coordinate onboarding, offboarding, and provisioning activities.
Develop and manage the IT asset management lifecycle, from procurement to disposal.
Develop and maintain Service Desk documentation and knowledge bases.
Monitor key performance metrics, identify improvement opportunities, and implement process optimizations.
Lead and manage the IT technology buildouts for new office, manufacturing, and data center locations.
Travel up to 20% to company office locations as needed.
Qualifications
Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
7+ years of IT support and operations experience, including 3+ years in a leadership role managing Service Desk or IT support teams.
Demonstrated ability to manage large-scale support operations, with a proven track record of measuring KPIs, managing continuous improvement, and using technology and automation to scale support.
Proven experience developing staff performance, with a passion for mentoring and growing talent within the team.
Proficiency in mac OS and Windows support, including command-line tools and native utilities.
Strong understanding of Active Directory, Cloud Identity Management, SSO, SAML 2.0, and MFA.
5+ years of experience managing MDM or RMM solutions.
Experience with SaaS management and IT asset tracking/lifecycle management.
Experience collaborating with cross‑functional teams on IT initiatives and infrastructure projects.
Ability to work in a hands‑on capacity while driving strategic initiatives.
Excellent written, oral, and interpersonal communication skills.
Previous experience in manufacturing environments preferred.
Certifications in OKTA, Google Workspace, CCNA, or MCP are a plus.
Ability to pass a background check.
Compensation Range
Compensation will be paid in the range of $180k - $225k + Bonus. Restricted Stock Units are also included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
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$37k-50k yearly est. 5d ago
Customer Success Specialist
Net2Source (N2S
Customer service agent job in Fremont, CA
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Remote from Bay Area, SFC, CA
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$39k-66k yearly est. 4d ago
Customer Experience Specialist - Auto Service
Midas International, LLC 4.1
Customer service agent job in San Francisco, CA
A leading vehicle service provider is seeking a Front Line Specialist who will be the first point of contact for customers, ensuring a positive experience. The ideal candidate should possess strong communication skills and a passion for customerservice. This role offers competitive pay, opportunities for growth, and a supportive team environment. Apply now to join a AAA-Approved Repair Shop known for excellence.
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$33k-40k yearly est. 5d ago
Vehicle Service Specialist
Henley Companies 4.0
Customer service agent job in San Francisco, CA
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part‑time job with flexible hours, or a full‑time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self‑made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high‑school grad, a well‑seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on‑the‑job training
No late evenings - Most locations close by 7pm
Competitive pay set at $24.00 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper‑level management started out in an entry‑level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customerservice and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem‑solving skills
Strong customerservice and communication skills
Ability to work in a fast‑paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Must have reliable transportation.
Essential Functions
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an “all‑inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E‑Verify program.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$24 hourly 5d ago
Head of Servicing and Collections
Rippling
Customer service agent job in San Francisco, CA
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About the Role:
Head of Servicing and Collections
Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially.
The Head of Servicing & Collections will define and execute Rippling's global strategy for account servicing and collections across our full product suite, including corporate cards, payroll, lending, and subscription billing. This leader will be responsible for optimizing collections and recoveries in a way that directly impacts Rippling's financial performance, while ensuring a strong customer experience and adherence to regulatory requirements across geographies.
This role owns strategy, policy, and operations for servicing and collections and works closely with Product, Engineering, Finance, Risk, and Legal to ensure servicing and recovery capabilities are embedded into Rippling's products and operating model. While highly cross-functional, the Head of Servicing & Collections is expected to operate with a strong ownership mentality and be accountable for outcomes across products.
What You'll Do:
Design and implement collections strategies across payments, lending, and software products, spanning multiple geographies and regulatory regimes.
Own policy development and execution, including treatment strategies, escalation paths, legal actions, hardship or remediation programs, and third-party vendor management where applicable.
Design and enforce standard operating procedures and SLAs, overseeing day-to-day collections and servicing operations to ensure consistent execution and adherence to policy.
Establish clear metrics and accountability, including recovery rates, loss curves, and operational efficiency benchmarks. Maintain a strong operational control environment to ensure compliance and optimize recoveries.
Partner closely with Finance and Accounting on forecasting, provisioning, recoveries, and performance reporting.
Collaborate with Risk and Legal to align on loss appetite, regulatory requirements, and contractual enforcement mechanisms.
What you will need:
10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products.
A proven track record of building policies and operating models that optimize financial outcomes.
Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies.
A strong ownership mentality - you personally care about driving financial results and take responsibility for recovering funds and minimizing losses.
Independence and self-direction - you have high attention to details, can identify core issues, prioritize effectively, and drive immediate results while building toward a durable, long-term strategy.
Strong strategic instincts paired with a willingness to go deep into operational and implementation details when required.
Proficiency with data analysis and strong analytical skills, with the ability to translate data into actionable insights. Experience using SQL to extract and analyze data is desirable but not required.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here .
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
120,000 - 210,000 USD per year (US Tier 1)
120,000 - 210,000 USD per year (US San Francisco Bay Area)
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$33k-41k yearly est. 5d ago
Customer Service Representative
Leotek Electronics USA LLC
Customer service agent job in San Jose, CA
About LEOTEK:
We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation.
About The Role:
The CustomerService Rep has responsibility for pre and post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships.
What You'll Do:
Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customerservice.
Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
Administer and enforce policies pertaining to pricing, sales orders, freight.
Coordinate with the Credit Team to set up new customers and release on credit hold orders.
Who You Are:
Bachelor's degree or relevant experience preferred.
5+ years order fulfilment/customerservice representative, and/or sales operations experience in a technical, manufacturing environment.
Experience working with sales representatives in a high-volume product environment. SAP is a plus.
Excellent written and oral English communication skills.
LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
$32k-42k yearly est. 4d ago
Community Based Services Specialist
Santa Clara Family Health Plan 4.2
Customer service agent job in San Jose, CA
Salary Range: $74,557 - $111,835 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.
FLSA Status:Non-exempt Department:Community Based Programs Reports To:Manager, SDOH or Manager, Community Based Case Management
Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521
GENERAL DESCRIPTION OF POSITION
The Community Based Services Specialist serves as the lead, primary contact, and liaison for developing, supporting and monitoring the network of public and community based providers and vendors delivering Enhanced Care Management (ECM), Community Supports (CS), and/or other activities, programs or special projects addressing social determinants of health.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
Develop and maintain updated knowledge of community based services, and capacity across Santa Clara County and support identification and assessment of ECM and/or CS provider network gaps.
Recommend for initial and ongoing needs to support ECM and/or CS delivery system and operational infrastructure including data exchange, workforce training and capacity building.
Support ECM and/or CS authorization and delivery process in accordance with DHCS-developed service definitions, eligibility criteria and reporting requirements.
Oversee the development and management of the ECM, SDOH and/or CS provider network including:
Serve as a knowledge and resource expert for ECM, CS and/or SDOH provider network operations.
Establish and manage positive and productive working relationships with all public and community-based providers and vendors delivering services to members under ECM, CS or SDOH projects.
Receive, research and respond to inquiries and issues that are raised by or impacting providers in a timely fashion and in collaboration with appropriate business units.
Proactively communicate and collaborate with providers to identify problem patterns, track and trend issues, prepare recommendations for potential service improvement opportunities and develop tools and processes to improve communication and other processes
Oversee collaboration with internal business units, particularly Provider Network Operations, Health Services Department, Finance and Claims, regarding provider communication, training and support and to ensure payments are made in accordance with vendor agreement terms.
Schedule, conduct and report on regular site visits with each provider as required and coordinate and host at least one annual meeting with providers.
Conduct orientation and ongoing training and education to community service providers and office staff including technical assistance, development of presentations and other written guidance or materials, in-person sessions, webinars and/or calls as needed.
Assist in the preparation of promotional materials for the public, website or newsletters. Oversee provider compliance with required ECM and/or CS trainings and technical assistance including in-person sessions, webinars, and/or calls as necessary.
Establish and oversee a program for communicating and tracking ECM and/or CS provider compliance with vendor agreement scope of work, key operational and financial objectives, and quality and performance metrics.
Maintain accurate and timely documentation of provider contacts in compliance with NCQA standards, DHCS, DMHC and CMS regulatory requirements.
Contribute to the development of ECM and/or CS pricing including recommending changes in pricing subsystems.
Support the Department Manager in generating reports and performing special projects. Troubleshoot with providers to address issues related to submission of claims and encounter data for ECM and/or CS services.
Understand and track applicable regulatory and reporting requirements.
Ensure accuracy and regulatory compliance for all materials or documents.
Attend off-site meeting or events as necessary.
Perform other related duties as required or assigned.
REQUIREMENTS - Required (R) Desired (D)
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
Bachelor's Degree in public health, social welfare or related field; or equivalent experience, training, or coursework. (R)
Minimum two years of progressively responsible and direct work experience working with the essential duties and responsibilities described above. (R)
Demonstrated experience leading/managing projects, initiatives, and/or leading or directing the work of others. (R)
Knowledgeable in the field of home and community-based services and community resource networks and a particular interest in working to address health disparities and addressing the needs of low-income communities.
A deep understanding of SDOH that impact Santa Clara County and community members. (R)
Ability to think creatively and work strategically, to help develop and implement innovative solutions yielding measurable results to the organization. (R)
Ability to think creatively and strategically, gather and analyze data, organize and write reports, organize work efficiently. (R)
Ability to understand, interpret, and apply applicable rules and regulations, and establish and evaluate priorities. (R)
Advanced working knowledge and proficient with Microsoft Suite applications, and the ability to operate all applicable software. (R)
Excellent oral and written communication skills, including the ability to express oneself clearly and concisely when providing service to SCFHP internal departments and outside entities over the telephone, in person or in writing.(R)
Ability to effectively facilitate meetings and deliver information/presentations to management, regulators, or staff (R).
Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
Ability to take initiative and exercise good judgment when making decisions within the scope of the position. (R)
Ability to comply with all SCFHP policies and procedures. (R)
Ability to perform the job safely with respect to others, to property, and to individual safety. (R)
Maintenance of a valid California driver's license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or events. (R)
Knowledge of the community-based delivery system and managed care. (D)
Project Management Professional (PMP) certification (D)
WORKING CONDITIONS
Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to regular contact with co-workers, managers, external partners, and vendors, in person, by telephone, and via work-related electronic communications.
PHYSICAL REQUIREMENTS
Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:
Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
Reasoning Requirements:ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person, by telephone, and electronically, throughout a typical workday; attention to detail. (R)
ENVIRONMENTAL CONDITIONS
General office conditions. May be exposed to moderate noise levels.
EOE
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$74.6k-111.8k yearly 3d ago
Customer Service Representative
Waste Connections 4.1
Customer service agent job in San Jose, CA
Green Team of San Jose, a Waste Connections company, is looking for ahigh energy CustomerServiceRepresentativeto join our team in San Jose, CA!Previous waste experience would be a huge
plus
!
The schedule will be Monday-Friday 8 hour shift between the hours of 7am and 6pm.
The starting pay for this position is $40/hour.The pay range for this job category is $40-42/hour.
We also offer great family benefits, 401k with a company match, paid vacation time, etc.!
Why you should join us!
CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietaryoperational systems.
Interviews customers and records interview information into computer forcustomer service, talks with customers by phone and in person, to receiveordersforinstallation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collectsdeposits, prepares change of address records and issues discontinuanceorders.
Demonstrate effective use ofsoftware applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced,cooperative, high call volume environment. Solicit sale of new or additional services.
Key Responsibilities: Troubleshoot and resolve customer concerns while maintaining a positive attitude.
Professionalism: Ability to handle difficult situations with professionalism andempathy.
Cover for the reception desk when necessary.
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is an office setting. Areas are clean, ventilated, and well lighted. OurCustomer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSRcall areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensurehigh standards.
Also, long periods spent sitting,typing, or looking at a computer screen are common.
Coaching& Feedback: CSRs will receive regular feedback andcoachingto ensure continuous improvement and excellent service delivery.
MINIMUM JOB REQUIREMENTS:
Bilingual Requirement: Bilingual (English/Spanish) preferred but not required. This position does not include additional pay for bilingual skills.
Ability to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.
2 years of CustomerServiceexperience.
Experience with MS Word, Excel, and Email
preferred
.Typingand10-key skillsare required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
To be considered for any of our current openings you must complete an application at************************* Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
$40-42 hourly 3d ago
RISE Cloud Architect and Advisor, Enterprise Cloud Services, Palo Alto
Sap Belgium Nv/Sa
Customer service agent job in Palo Alto, CA
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
EXPECTATIONS AND TASKS
This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform:
Present in detail the RISE with SAP Private Cloud, S/4 HANA Cloud Extended Edition offering.
Present the requirements and value proposition for SAP private cloud on hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
Conduct assessment workshops with customers to define the future Cloud architecture and plan the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
Guide customer discussions around Business Continuity, Security & Compliance, Networks etc.
Work with bid teams to generate pricing and provide ongoing deal support to sales teams.
Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Fluency in English is a MUST, any other language an asset.
High proficiency in the SAP product portfolio, offerings, and industry solutions.
Good understanding of SAP solutions (releases, platform interdependencies etc.)
Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
Good understanding of capabilities of at least one Hyperscaler (AWS, MS Azure, or GCP)
Ability and willingness to be part of a global team of Cloud Architects.
Willingness to undertake customer related travel on short notice.
Bachelor's / Master's degree in Engineering or Computer Science, Business Administration required from an accredited university.
High proficiency in customer communications and presentations is required.
WORK EXPERIENCE
8 years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments.
8 years experience with solution design, enterprise architecture and/or SAP implementation.
Experience in a customer facing pre-sales role is an advantage.
Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc.)
Experience working with Aerospace and Defense customers is a plus.
Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage.
SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
Compensation Range Transparency
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. The targeted combined range for this position is $137,300 - $294,000 (USD). The actual amount to be offered to the successful candidate will be within that range.
Equal Employment Opportunity Statement
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Disability Accommodation
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to ****************************.
Requisition Information
Requisition ID: 439165 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr
$37k-71k yearly est. 4d ago
Guest Services Director
San Francisco Giants 4.5
Customer service agent job in San Francisco, CA
About the Team
As part of the Experience Development department, the Guest Services Management team oversees a large part‑time seasonal event staff at Oracle Park, collaborating with Ballpark Operations and cross‑functional departments to ensure safety and deliver exceptional guest experiences at all events. This team is dedicated to creating memorable moments for every guest who walks through our doors.
About the Role
The Director of Guest Services provides strategic and operational leadership for all guest experience functions at a Major League Baseball venue. This role translates organizational objectives into effective operational plans, ensuring consistent service standards, efficient staffing models, and seamless event execution. The Director oversees training programs, department SOPs, and event‑day operations while fostering a culture of service excellence and continuous improvement.
You're Excited About This Opportunity Because You Will…
Develop, implement, and maintain departmental SOPs, operational checklists, and event‑day service standards.
Design and oversee the seasonal staffing model, including hiring strategy, onboarding, and all training and development programs.
Support and advance team member engagement initiatives through recognition programs, feedback collection, and cross‑department collaboration.
Manage staffing levels, scheduling strategy, payroll and budget utilization, and long‑term resource planning.
Lead operational planning for all baseball games, concerts, and special events, ensuring alignment with venue‑wide objectives.
Provide event‑day leadership by overseeing managers and supervisors to ensure smooth operations and rapid issue resolution.
Analyze guest feedback, incident data, and operational performance metrics; recommend and implement service and operational enhancements.
Oversee and personally engage in the resolution of escalated guest concerns, ensuring timely, professional communication across phone, email, and in‑person interactions.
Ensure full compliance with ADA requirements, league policies, organizational safety standards, and state/federal labor laws.
Collaborate with internal departments to develop ingress/egress plans, premium experience programs, guest communication strategies, and partnership or sponsorship activations.
Qualifications
7+ years of experience in guest services, venue operations, or large‑scale event management, preferably in a sports or entertainment environment.
A strong leader with a proven ability to build, motivate, and develop high‑performing teams.
Demonstrate expertise in staff training, scheduling logistics, and performance management.
Demonstrate success implementing employee engagement, recognition, or service excellence initiatives that improve performance and retention.
Are knowledgeable in accessibility standards, large‑event safety protocols, and union labor environments.
Can thrive in a fast‑paced setting with non‑traditional hours, including evenings, weekends, and holidays.
Are exceptional conflict resolution, communication, and problem‑solving skills.
Influence and collaborate effectively with senior leaders and cross‑functional partners in a matrixed organization.
Compensation
$110,000 - $120,000 a year
At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $110,000 to $120,000 plus Annual Bonus, and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision.
In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best‑in‑class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half‑day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no‑hitters.
Off the field, the Giants have become internationally‑renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non‑profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you're 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
#J-18808-Ljbffr
$27k-34k yearly est. 5d ago
Guest Services Concierge (5-DAY ASSIGNMENT)
Eclaro 4.2
Customer service agent job in San Francisco, CA
JOB TITLE: Guest Services Concierge
Duration: 5 DAY-ASSIGNMENT - Thu. Feb 5 to Mon. Feb 9 (first day or first hours for event specific training/orientation at the FBO Site)
Shift: Day Shifts (night shift is unlikely) - 6 to 10 hours daily for a 5-day assignment
***Will only be conducting tasks in the lobby and front areas of the base, not on the tarmac, not in any airport badged-required areas, as only employees badged by the airport can step into any restricted areas.
*** Shifts can start from 6AM and ends at 6PM (Shifts can start from 6AM and ends at 6PM)
Job Tasks Description:
Seeking for people with positive attitudes and tons of desire to exercise high level customerservice skills. This is a 5-day assignment to add helping hands for the expected surge of passengers due to the Superbowl event our Oakland base will be supporting. The 5-day temps will work at different stations performing some or all of the below tasks...
Monitor and guide arriving vehicles at the front of building, to the correct parking spaces (no valet services will be provided by the contract labor temps--will only serve as guides to the passengers).
Welcome and point in the right direction each individual arriving or leaving the FBO with courteous demeaner, and offer help with luggage and anything else as needed.
Help by ordering and handing catering orders for passengers; setting up eating table areas, cleaning dishes; organizing eating and snack areas; coffee, refreshments, etc.
Spot clean surfaces, floors, etc. as needed.
Handle baggage while assisting passengers arriving or departing, only in areas that are not the tarmac.
Pay attention to details during training and be able to perform responsibilities.
Other Qualifications:
· Must have the ability to pass a background check and drug screen.
· Preferred experience in airport baggage handling.
· Preferred experience in Hospitality Services and / or High Level of CustomerService / Concierge.
· Preferred experience in directing lobby traffic and directing parking lot traffic to help customers/passengers to part properly, directing with courtesy at all times.
· Must have courtesy skills set; knowing how to offer a high level of hospitality at all times each customer-this is a must-skill for our operations due to the nature of private aviation.
If you feel you are
qualified with the required skills
and if you are interested, please free to send your word version most updated resume TAILORED to the job description above to *************** or call *************.
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$29k-37k yearly est. 2d ago
Client Services Representative I
Canon U.S.A., Inc. 4.6
Customer service agent job in San Jose, CA
Company Canon U.S.A., Inc. Requisition ID 33769 Category Facilities Type Full-Time Workstyle Full-Time On Site About the Role Responsible for prompt delivery of various on-site work assignments, providing customerservice and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customerservice.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customerservice and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated hourly rate for this role: $17.20 to 23.37 hourly.
Company Overview
About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon.
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM-19 #LI-RH2
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$17.2-23.4 hourly 1d ago
Client Service Representative III
United Business Bank 4.2
Customer service agent job in Mountain View, CA
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.
About United Business Bank
We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customerservice. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.
About the Position...
The Client Service Representative III (CSR III) is an onsite position and does not have remote opportunities.
The Client Service Representative III (CSR III) is responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashiers checks, stop payments, and wires. The CSR III is responsible for balancing each days transactions and verifying cash totals. They perform a broad variety of Consumer and Business New Account functions such as opening and closing accounts, renewing certificates of deposit and assisting clients with bookkeeping and checking account problems. The CSR III answers client questions regarding the Banks products and services and performs a variety of account maintenance duties. They are responsible for actively cross-selling the Banks products and services, and accepts/processes various applications for online banking systems. The CSR III performs specific assigned side-jobs including various clerical functions, and assists the Branch Manager and/or the Client Service Manager with other duties as assigned. The CSR III assists clients promptly, courteously, efficiently and professionally. The CSR III performs all duties accurately, timely and efficiently, and according to Bank policies, procedures and regulatory guidelines.
Qualifications
About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
Education/Certification: High school graduate or equivalent.
Required Knowledge: Knowledge of Teller, New Account and Operations procedures. Thorough understanding of banking products, services and operations.
Experience Required: Minimum of 3 years of Teller and new account experience in the financial services industry.
Skills/Abilities:
Good communication skills.
Professional appearance, dress and attitude.
Good math skills.
Ability to use Microsoft Office software package.
Location: Onsite, no remote
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$33k-37k yearly est. 2d ago
Customer Service Reps / Associate / Specialist
Pharmacyclics, An Abbvie Company
Customer service agent job in San Francisco, CA
Job Responsibilities
Are you dependable?
Are you looking for more?
If you answered yes then Pharmacyclics is looking for you!
We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic CustomerService Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customerservice.
We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a CustomerService Rep, you will have the opportunity to make a difference in the life of customers.
Essential Duties:
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments and complaints.
Communicate with customers and vendors through various channels.
Respond promptly to customer inquiries and provide feedback on the efficiency of the customerservice process.
Acknowledge and resolve customer complaints.
Ensure customer satisfaction and provide exceptional customer support.
Salary: $18.50 to $22.00 /hour. Based on Performance and Experience.
Apply today for an opportunity to be a part of a great team with an innovative company!
***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP!
Skills Required
Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to meet required goals and quotas.
Positive and service-oriented attitude.
How much does a customer service agent earn in Daly City, CA?
The average customer service agent in Daly City, CA earns between $26,000 and $42,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Daly City, CA
$33,000
What are the biggest employers of Customer Service Agents in Daly City, CA?
The biggest employers of Customer Service Agents in Daly City, CA are: