Customer service agent jobs in Davenport, IA

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. MidAmerican Energy Company has an exciting career opportunity available. Take the next step in your career and apply now! Qualifications: We're looking for candidates who are customer-focused, tech-savvy, and ready to grow. Required: * A completed high school diploma, GED or high school equivalency diploma, is required * 12 months of customer service or service industry experience * Strong communication and interpersonal skills * Accurate keyboarding and basic Microsoft Outlook proficiency * Analytical thinking and problem-solving ability * Flexibility for varied shifts in a 24/7 environment * Ability to remain seated in workstations for extended periods * High attention to detail and multitasking skills Additional Info * MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen * Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens. * Employees must be able to perform the essential functions of the position, with or without an accommodation. * Resume required with application * All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Your responsibilities include: * Handling customer inquiries with empathy and efficiency * Placing service and emergency orders using internal systems * Resolving billing and credit questions * Researching and following up on customer accounts * Supporting team operations and taking on additional tasks as needed Training & Schedule We invest in your success from day one. * Training: Monday-Friday, 8:30 AM-5:00 PM for 18-20 weeks * Post-training shifts: Assigned schedules are varied shift times between Monday-Friday (7:00 AM-9:00 PM) and Saturday (7:00 AM-5:00 PM) * Flexibility: Weekend, holiday, and on-call rotations required * Storm support: May require up to 12-hour shifts during major events What We Offer We believe in rewarding great work and supporting your growth: * Competitive pay * Comprehensive benefits (medical, dental, vision) * 401(k) retirement savings plan * Education reimbursement * Career development opportunities * Environmentally focused * State-of-the-art training facilities * Community engagement opportunities through volunteering with CARES * Paid time off * Employee assistance program

Full-time Description O'Rourke Sales Company has an opportunity for a Customer Service Representative to join our Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about ********************* O'Rourke Sales is an Equal Opportunity Employer. Job Type: Full-time Monday - Friday (8-5 p.m.) in an office position in the O'Rourke Sales Company Customer Service Department to support company's sales agenda. Job Responsibilities: Become knowledgeable of the company products and understand each customer's need to provide real, effective solutions and deliver exceptional customer service. Operate our computer-based systems to enter order entries quickly and accurately. Respond to high-volume emails accurately and professionally Collaborate with Purchasing, Accounting, returns and warehouse staff. Solve customer problems and find the best possible solutions. Communicate professionally on the telephones with many customers and sales representatives. Maintain customer relations through timely services Requirements Job Qualifications: Proficient in Microsoft Office Products 1+ years' experience in Customer Service Knowledgeable with composing emails to customers professionally Self-starter Able to multi-task Organized with attention to detail Able to handle deadlines in a timely manner Ability to work within a team Demonstrates the ability to take initiative and problem solve Reliable attendance and work history Effective verbal and written communication skills Ability to prioritize and manage multiple assignments

LogFret seeks an experienced General Clerk to join us. The Clerk must have extensive knowledge on the job. You maintain the office activities. Ready for a lifestyle that keeps you closer to home? This is the role for you. The Clerk is required to create, maintain, and organize branch activity records. Assist in a high-volume call center. Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Job Responsibilities: Maintain cleanliness of the office. Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions. Maintain accurate files of inbound/outbound paperwork. Order Office and sales supplies. Inputs waste information from drivers into the Logfret computer program. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Adhere to all corporate policies and standards including, but not limited to: environmental and regulatory, human resources, facility, equipment, operations and maintenance. Contributes to team effort by accomplishing related results as needed. Performs other related duties as assigned. Physical Demands: Must be able to lift up to 25 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. Education & Experience: High school diploma preferred. Ability to successfully multi-task, works efficiently, and meets deadlines. Ability to work independently and in a team environment. Must have experience with Microsoft Office: Word and Excel. Requirements: Must have two years of proven administrative work experience. Drug Screening. Customer service skills and the ability to communicate professionally required. High school diploma or GED. Pre-employment background check required. Benefits: Life Insurance. $30.50 per hour. Paid Time Off (PTO). 401(k) Medical, dental, and vision insurance programs. Monthly Bonus. About Logfret: Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industrys best digital freight solution, taking businesses to the next level.

Department: Customer Service & Development Reports To: Training Team Leader Wage Range: $16.80 - $25.20, plus bonus opportunity As a Customer Service Representative, you will embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire. WHAT YOU'LL DO Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution. Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation Process customer orders to ensure internal order deadlines are completed on time Go above and beyond to meet customer needs, including appropriate use of empathy Work closely with a team to include, outside sales, regional teammates, and internal customers. Applies lean thinking and tools to identify and eliminate waste in all areas of the position. YOU MUST HAVE High School Diploma Excellent verbal and written communication skills Proficient in Microsoft programs such as Office, Word, and Excel Ability to process a high volume of request (email/phone) at a fast, accurate pace. YOU MAY ALSO HAVE Bachelor's Degree Two years in a professional, Customer Service environment Appetite and proven ability to build customer relationships Ability to effectively manage multiple tasks simultaneously ROLE SPECIFICS Full-time: Monday - Friday Travel - Occasional overnight travel for outside trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Significant advancement opportunities Potential to work from home after 1 year Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL. Hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service. Responsibilities ESSENTIAL FUNCTIONS: Field inbound calls, emails and chats providing exceptional Customer Service Monitor the call queues to ensure that department is meeting goal times Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickup request Educate, when possible, self-service options available to Customers Problem-solve customer issues that arise throughout the day Backfill Receptionist Answer all phone calls coming into the Corporate Office by operating the switchboard Greet Visitors and applicants as they enter and assist them with their needs Stuff and mail all paper invoices to customers Prepare weekly timecards and various outgoing mailings Perform other duties as needed Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent Customer Service & Telephone Etiquette Excellent communication skills- verbal and written Excellent Mindset Detail-oriented 45-50 WPM typing skills Proficient in Microsoft Excel Ability to work in a team as well as independently Excellent attendance WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers Develops common solutions to problems with team members to maintain required service levels. Additional Information All your information will be kept confidential according to EEO guidelines.

ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES * Completed training courses and attain the knowledge required to assist our Customer Database * Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case * Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. * Contacts software and hardware vendors to request service regarding defective products. * Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. * Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. * Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. * Meet and exceed service level goals set for the Customer Service Team * Follow communication procedures, guidelines, and policies * Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction * Keep records of all client interactions * Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED * Proven technical customer support experience * 2+ years of merchant services / payments industry experience preferred * Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. * Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. * Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. * Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. * Ability to work in a ticket and metrics driven environment * Familiarity with CRM systems and practices (e.g. Salesforce) * Must be able to communicate in a clear and logical fashion verbally and in writing * Must take pride and satisfaction in helping people * Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Support Representative at Rock Island, Illinois! Deliver world-class customer service as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making. This non-exempt, full-time position is 100% on-site with an hourly gross base rate of $20.00 and eligibility for insurance benefits after meeting the required waiting period. Pay days are every Thursday! RIAC standard hours of operations are Monday through Friday, 8:00 a.m. - 5:00 p.m. CST with overtime and weekend hours, as needed. Click here to check out RIAC's hiring video! What does world-class customer service look like? It's all about relationships! Build and maintain long-lasting relationships with buyers and collectors. Keep meticulous records of all customer interactions to meet (or EXCEED!) company standards for confidentiality, quality, compliance, productivity, efficiency, and client expectations. Unite as a team while empowering co-workers to meet targets and goals. Engage in active listening and problem solving with customers to answer questions, resolve issues, address concerns, and if necessary, escalate to the next level. Why work for RIAC? Weekly pay! Paid time off and holidays! A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D! 401(k) with company match! See some of the most rare and unusual firearms, military and historic collectibles! Complimentary fountain soda, fruit, oatmeal and treats! Monthly employee engagement events! Opportunities for upward mobility! Qualified candidates meet the following requirements: High school diploma, GED, or equivalent required; Two years' previous customer support experience, or similar experience required; Intermediate proficiency using Microsoft Office (Outlook, Word, Excel); Strong data entry skills and attention to detail; Ability to work six (6) auction weekends per year; and Ability to obtain and maintain active FOID card status (Illinois residents only). Physical Requirements Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 10 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess customer service operations. Constantly operates and uses telephone, computer and other relevant equipment and office machinery. Constantly works around firearms, bladed weaponry, historic relics, and valuable collectibles. Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation. The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join our team as a knowledgeable and passionate Senior Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills, if you enjoy building connections and delivering excellent service, your skills will be a great match. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of the Position: The Senior Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Senior Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships. They also serve as a resource for their teammates, assisting with escalated issues and contributing to process enhancements. The successful candidate should have the following skills/qualifications: * High School diploma or equivalent. * Minimum 2 years' experience in a Contact Center environment, preferably within a Credit Union or financial institution. * Proficiency with telephony software, core banking systems, and CRM platforms. * Proven success in meeting Contact Center performance metrics and KPIs. * Strong ability to manage high-pressure situations and resolve conflicts. * Excellent communication, problem-solving, and member service skills. What are some of the responsibilities of a Senior Contact Center Agent? * Assist members with account inquiries, information on loans, online banking, and other financial needs. * Resolve member issues efficiently, aiming for first-contact resolution. * Build relationships and identify opportunities to match members with products and services that support their financial wellness. * Accurately document member interactions and follow compliance procedures. * Participate in meetings, training, and organizational initiatives. * Stay current on policies, technology, and remote delivery options. * Take initiative for personal development and skill-building. * Serve as a subject matter expert and support other agents. * Handle complex and escalated member calls professionally. * Suggest process enhancements that support more efficient and effective service delivery. Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits *********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. * Outstanding training; We are committed to learning new skills and growing personally & professionally * Competitive compensation * 401(k) with company match and profit sharing * Paid time off with paid holidays * Life Insurance * Paid Community Volunteering * Education reimbursement * Fitness reimbursement * Health insurance including dental and vision * Flexible Spending Accounts & Health Savings Accounts * Employee Assistance Program (EAP) * Access to fitness center * Move Up your career at IHMVCU with this great opportunity! Physical Requirements: * Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. * Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. * Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. * Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. * Lifting Demands: Up to 10 lbs. * Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Join Our Team: Customer Experience Agent MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment. Obsessively, Relentlessly At Your Service It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence. What You'll Do As a Customer Experience Agent, you'll be the voice of MidAmerican-supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed. Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve - through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety. Qualifications: We're looking for candidates who are customer-focused, tech-savvy, and ready to grow. Required: A completed high school diploma, GED or high school equivalency diploma, is required 12 months of customer service or service industry experience Strong communication and interpersonal skills Accurate keyboarding and basic Microsoft Outlook proficiency Analytical thinking and problem-solving ability Flexibility for varied shifts in a 24/7 environment Ability to remain seated in workstations for extended periods High attention to detail and multitasking skills Additional Info MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens. Employees must be able to perform the essential functions of the position, with or without an accommodation. Resume required with application All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Your responsibilities include: Handling customer inquiries with empathy and efficiency Placing service and emergency orders using internal systems Resolving billing and credit questions Researching and following up on customer accounts Supporting team operations and taking on additional tasks as needed Training & Schedule We invest in your success from day one. Training: Monday-Friday, 8:30 AM-5:00 PM for 18-20 weeks Post-training shifts: Assigned schedules are varied shift times between Monday-Friday (7:00 AM-9:00 PM) and Saturday (7:00 AM-5:00 PM) Flexibility: Weekend, holiday, and on-call rotations required Storm support: May require up to 12-hour shifts during major events What We Offer We believe in rewarding great work and supporting your growth: Competitive pay Comprehensive benefits (medical, dental, vision) 401(k) retirement savings plan Education reimbursement Career development opportunities Environmentally focused State-of-the-art training facilities Community engagement opportunities through volunteering with CARES Paid time off Employee assistance program

Join Our Team: Customer Experience Agent MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment. Obsessively, Relentlessly At Your Service It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence. What You'll Do As a Customer Experience Agent, you'll be the voice of MidAmerican-supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed. Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve - through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety. Qualifications: We're looking for candidates who are customer-focused, tech-savvy, and ready to grow. Required: A completed high school diploma, GED or high school equivalency diploma, is required 12 months of customer service or service industry experience Strong communication and interpersonal skills Accurate keyboarding and basic Microsoft Outlook proficiency Analytical thinking and problem-solving ability Flexibility for varied shifts in a 24/7 environment Ability to remain seated in workstations for extended periods High attention to detail and multitasking skills Additional Info MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens. Employees must be able to perform the essential functions of the position, with or without an accommodation. Resume required with application All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Your responsibilities include: Handling customer inquiries with empathy and efficiency Placing service and emergency orders using internal systems Resolving billing and credit questions Researching and following up on customer accounts Supporting team operations and taking on additional tasks as needed Training & Schedule We invest in your success from day one. Training: Monday-Friday, 8:30 AM-5:00 PM for 18-20 weeks Post-training shifts: Assigned schedules are varied shift times between Monday-Friday (7:00 AM-9:00 PM) and Saturday (7:00 AM-5:00 PM) Flexibility: Weekend, holiday, and on-call rotations required Storm support: May require up to 12-hour shifts during major events What We Offer We believe in rewarding great work and supporting your growth: Competitive pay Comprehensive benefits (medical, dental, vision) 401(k) retirement savings plan Education reimbursement Career development opportunities Environmentally focused State-of-the-art training facilities Community engagement opportunities through volunteering with CARES Paid time off Employee assistance program

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services and background checks. Job Skills / Requirements The primary purpose of this position and this department is to better serve existing Electronic Security Customers in an accurate and timely manner. This position makes collection calls to existing customers along with other customer account requests. In this role, you will: Gather account data updates, implement and enter into the software. Investigate/resolve daily passcode and ‘troublesome' issues that appear on the daily shift report. Handle incoming billing and invoice questions. Follow-up on the account updates to ensure accuracy and expediency. Properly and professionally handle customer complaints and issues. When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments. As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management. What you'll need: Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates. A high school diploma or GED Must be able to type at least 35 wpm. One to three years basic phone, customer service and/or call center experience preferred. Strong customer service focus/skills are a must. Must be detail-oriented and able to handle multiple tasks. Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required. Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization. Maintain a positive work atmosphere by interacting with the Per Mar Security Services internal/external customers (including, but not limited to: current customers, prospective customers, clients, vendors, co-workers, supervisors and management) in a mutually respectful manner regardless of race, colour, religion, gender, national origin, age, disability, veteran status, sexual orientation and all other protected classes. Compensation: Starting at $15 per hour. You can make up to $16.75 within the first year, if you're results driven Education Requirements (All) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan This job reports to the Customer Care Supervisor This is a Full-Time position 1st Shift. Number of Openings for this position: 1

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 11.75 We are an equal opportunity employer and participate in E-Verify in states where required.

Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! * Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. * All major Holidays & Birthday off * Advanced Leadership Training Programs: build the skills to grow your career * Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! * Internal recognition programs that support an engaged workplace * Profit Sharing * 401(K) with company match Compensation * Saturday & Sunday weekend premium pay $2.50/hr * Base pay up to $15.00/hr with annual performance-based merit raises The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience. This can include, but is not limited to: * Scan returned goods and place into bins/shopping carts to return the goods to the department * Route mail/file paperwork * Issue Hunting and Fishing licenses * Cashier * Manage the incoming E-commerce customer orders and In-Store Pick Ups * Keep the Customer Service Desk clean and presentable to the customers * Help in other departments as assigned * Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures Qualifications * Great communication skills * Prior Retail experience preferred * Able to work evenings when needed and at least every other weekend * Able to pass a background check EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.

The **Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. **Wage** : $16.00/hr. **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

As a level one Carrier Sales Representative, you will play a key role in ensuring safe and on-time delivery of our customers' freight by building and maintaining relationships with qualified carriers, being meticulous about the details, and meeting or exceeding daily productivity goals. You'll work closely with a team, handling daily tasks under close supervision, and building valuable relationships in a fast-paced, metrics-driven environment. Will be responsible to source carrier options to ensure coverage on all shipments scheduled to pick up that day. The team will prioritize loads with earliest appointments and will bring options to the Account Manager for approval. Workload will consist of spot loads added the same day as scheduled pickup, carrier fall offs, and loads not covered by CSR level 2s and level 3s. CSRs will get identified strategic carriers handed to them from Carrier Sales Managers to build recurring booking consistency and set reps up for success getting to the next level. Requirements Company: Ecogistics, Moline, IL Department: Operations Status: Non-exempt Position: Carrier Sales Representative Level: 1 At Ecogistics, we are on a mission to become our customers' transportation service provider of choice. This is hard work worth doing, and it takes a team of driven, agile, and optimistic individuals to make it happen. Why Ecogistics? * Work/Life Balance: Work Monday through Friday so you can spend your weekends and nights with your family. * Job Security: A growing, stable company that has your current and future career opportunities mapped out for you. * Outstanding Earning Potential and Benefits: Compensation and recognition that rewards achievement, plus a full scope of benefits to support your well-being. * Support and Belonging: Paid training so you can reach your full potential, plus collaborative, respectful, and loyal relationships that allow you to compete and celebrate as part of a winning team. * Work hard, play hard: Dress casually, behave reliably, and 'have fun frequently' mindset. Key Responsibilities: * Negotiate the best possible rate to book shipment * Ensure carrier can service all details/requirements of the load * Bring all carrier options to the Account Manager * Collect all driver information at point of sale and dispatch truck to pickup * Onboard booked carrier to MacroPoint and set expectations for digital tracking as needed * Work the phones to qualify and maintain qualified carriers to move our customer's freight. * Negotiate rates with carriers that result in a win-win outcome. * Manage freight shipments from booking through final delivery and quickly and professionally problem-solve for issues that arise along the way. * Stay organized and stay in front of all the details until the job is done. * Meet productivity goals while adhering to instruction and policy. * Understand and apply market data and transportation industry trends. * Maintain reliable attendance according to schedule and company policy. * Maintain a respectful, positive working relationship with your team. Foster and promote a cooperative and harmonious workplace that is good for morale, productivity and effectiveness. Skills and Competencies: * Coachable - Take and implement feedback from others * Negotiation - Work with carrier to get reasonable price to book shipment * Resilient - Quickly bounce back from rejection and continue sourcing * Communication - Clearly communicate carrier options internally and set expectations for service requirements when selling/booking carriers * Process Oriented - Ability to follow steps of defined process Qualifications: * Highschool Diploma or GED * Direct outreach (Conducting outbound sales calls) * Negotiating Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. The salary range for this position is $40,000--$60,000 per year. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, education, and other job-related factors permitted by law. These and other criteria allowed by law are in place as the best non-discriminatory predictors of successful job performance. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, visions and dental insurance, and retirement.

Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive had the privilege of being a State Farm agent for 24 years and with State Farm for over 31 years. Our close-knit team includes 3 full-time and 3 part-time employees who work together like family. We love to keep our breakroom cozy and welcoming, stocked with a variety of snacks, sodas, coffee, and a water dispenser that everyone enjoys. To keep the spirit lively, we take turns bringing in treats each weeksmall ways we like to show we care. Im deeply connected to our community, serving as a trustee for Wethersfield Township and the Visitation Catholic School Foundation, and volunteering as a lector at my church. This community focus extends into our office culture as well. When we hire, we look first and foremost for people who are genuinely kind and good-heartedqualities that cant be taught but are the foundation of everything we do. Our office culture is all about working together as one family, supporting each other while delivering exceptional care to our customers. Were more than coworkerswere friends who celebrate each others successes, both inside and outside of work. Its that shared sense of purpose and genuine care that makes every day rewarding. We also value balance and time to recharge, which is why we observe all Federal Holidays, just like banks and federal/state employees. This means you get plenty of paid days off in addition to your regular PTO, helping you maintain a healthy work-life balance. If youre looking to be part of a warm, supportive team where your kindness and dedication truly matter, wed love to hear from you! ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mike Nichols - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.