Customer Service Representative
Customer Service Agent Job 17 miles from De Pere
We are a family-oriented Midwest and East coast based company; with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As a result of our growth, we have a need for a Customer Service Representative.
The Customer Service Representative provides superior service to customers by accurately processing orders through system and proactively monitoring and communicating customers' anticipated requirements by utilizing excellent, in-depth knowledge of Crane services.
Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization's success and are recognized for creating “WOW!” customer experiences.
What You Get To Do
· Demonstrates and promotes Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
· Accurately enters sales orders, processes acknowledgments, purchase orders (mail or fax) and shipping papers.
· Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
· Handles customer billing including commissions, inventory shipments, build-ups, Optiflow and service orders.
· Communicate with vendors on a routine basis to follow-up and expedite current orders.
· Reviews backorder fills on a daily basis and acts on them accordingly depending on the order type.
· Responds to internal and external customer requests.
· Processes returns, warranties and credits accurately and timely.
· Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
· Attaches packing slips with the appropriate paperwork once shipments arrive at Crane.
· Performs typing, emailing, faxing or other administrative duties as needed.
· Verifies accuracy of factory acknowledgements; immediately corrects errors.
· Coordinates factory generated lead feedback to our principals.
· Processes warranties and returns within specified warehouse or factory authorized timeframe.
· Works with accounting to resolve customer payment or vendor invoice issues.
· Provides back-up determining the nature of callers' business and directs them to appropriate destination.
· May perform other duties as assigned.
Requirements:
What We Need From You
· Associate's degree in a related field; one-year related experience or knowledge with distribution services and/or service operations.
· Displays an ability to learn rapidly and adapt quickly to changing situations.
· Highly skilled at multi-tasking and is reliable in meeting schedules and deadlines.
· Works well in cooperation with others for the benefit of the organization.
· Ability to effectively perform the duties and responsibilities of the position.
· Ability to manage difficult or emotional customer situations.
· Ability to understand gross margin percentages and how invoices are processed from vendors and to customers and how they tie into Crane's success.
· Meets commitments and maintains confidentiality.
· Speaks clearly and persuasively in positive or negative situations.
· Writes clearly and informatively and edits work for spelling and grammar.
· Excellent customer service skills (friendly, courteous and helpful).
· Ability to write reports, business correspondence and procedure manuals.
· Working knowledge of Microsoft Word and Excel.
We Are Winning When
Our expectations are that team members demonstrate our Core Values.
· Integrity & Respect - Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
· Teamwork - Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success.
· Customer Focus - Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
· Excellence & Innovation - Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
· Passion & Energy - Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.
· Fun! - Enjoy what we do and have fun with each other - celebrate a job well done… “25% more fun”.
Benefits and Team Member Perks
· Positivity, cohesiveness and celebrating a job well done!
· Competitive compensation and benefits structure within a values-driven culture
· Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
· Comprehensive health insurance coverage
· 401k with generous company match
· Intuitive health and wellness program that rewards participation
· Community involvement and volunteering opportunities
· Career advancement through our Career Tracker program
· Continuous learning through our talent learning management system - Crane University
· Full time position, 40 hours per week.
Apply today and join the team at: ****************************************
Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.
PI018251a8b205-26***********9
Pharmaceutical Sales Customer Engagement- Green Bay, WI
Customer Service Agent Job 6 miles from De Pere
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.
In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence.
These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Conducts proactive outreach to HCPs on topics such as:
Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
Minimum Qualifications
A minimum of 2 years pharmaceutical or medical device sales experience
Must reside within commutable distance of 50 miles of the primary city in the sales territory
Preferred Knowledge, Skills, and Abilities:
Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
The ability to work in an ambiguous environment undergoing transformation
Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
Ability to assimilate and communicate complex clinical and product information
Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
#LI-Remote
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $104,640.00 - Maximum $149,600.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
Company benefits : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, f lexible time off , paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic .
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Sales Service Representative
Customer Service Agent Job 19 miles from De Pere
Job Purpose:
Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance.
Responsibilities:
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;
Maximize gross margin sales through careful analysis during the quote process;
Identify and act on opportunities to increase market share by growing sales;
Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
Assist outside sales and/or branch management in processing priority transactions;
Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
Maintain and approve quality standards;
Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
Monitor expected ship dates to ensure timely delivery and expedite as needed;
Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
Perform other duties as required;
Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;
Qualifications:
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;
Demonstrated competence in the use of computers and software applications;
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
Ability to effectively present information in one-on-one and small group situations;
Willingness and ability to be on call as needed to provide 24-hour service to customers;
Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
Valid Driver's license with the ability to meet the MRC Global vehicle policy.
Additional Qualifications:
Must have the ability to provide documentation verifying legal work status;
Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
Working Conditions:
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
Customer Service Representative - Personal Lines
Customer Service Agent Job 37 miles from De Pere
Harrison Gray Search is seeking a Customer Service Representative to join our client's Personal Lines team in Oshkosh, Wisconsin.
In this role, you'll support account managers by preparing proposals, answering phone calls, greeting and directing office visitors, entering change requests and endorsements, and maintaining the agency management system with accurate and up-to-date information.
Qualifications:
Current Property & Casualty License (or ability to obtain).
1-3 years of personal lines insurance experience required.
High School diploma or equivalent required; Associates or Bachelors degree preferred.
Benefits:
Full-Time Position
Health, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts
Short and Long-Term Disability
Accident and Critical Illness Insurance
Long-Term Care Insurance
Identity Theft Protection
Paid Holidays and Paid Time Off
401(k) Plan
Key Responsibilities
Production Support:
Complete and submit insurance applications to eligible carriers in coordination with agents or account managers.
Prepare proposals, renewal summaries, certificates, binders, and general correspondence.
Administer new business, renewals, cancellations, and endorsement requests.
Maintain the agency management system with accurate client data.
Process MVR requests, certificates, and trucking certificates as scheduled.
Answer phone calls and assist office visitors with professionalism and efficiency.
Administrative Duties:
Organize tasks to meet deadlines and follow established procedures.
Perform basic office functions such as emailing, scanning, copying, and filing.
Respond promptly to phone calls and emails.
Act as backup to the front desk receptionist as needed.
Customer Service:
Provide exceptional service in line with company standards, ensuring customer satisfaction with every interaction.
Answer questions, resolve complaints, and deliver a positive customer experience.
Collaborate professionally and respectfully with internal team members and external clients.
Required Skills:
Strong verbal and written communication skills.
Excellent attention to detail and organizational skills.
Proficiency with computers and ability to follow established processes.
Ability to manage multiple priorities and work independently.
Join a dynamic team in a supportive and professional work environment. If you're passionate about personal lines insurance and providing outstanding service, we'd love to hear from you!
Account Services Representative
Customer Service Agent Job 37 miles from De Pere
About the Company
At CastlePierce, we are a fifth-generation family business with over 135 years of experience in brand packaging printing for consumer products. We specialize in offering a wide range of packaging solutions, including flexible packaging and pouches, roll stock, rigid set-up boxes, paperboard, and APET plastic folding cartons. Our commitment to quality, brand integrity, and innovative packaging embellishments sets us apart in the industry.
About the Role
Are you good with people and able to manage multiple responsibilities at once? Are you solution-oriented and have strong attention to detail? Castle Pierce is in growth mode and is seeking an experienced account services representative. In this role, you will be responsible for managing multiple customer accounts and ensuring their satisfaction. You will need to understand, document, and communicate all requirements, specifications, and agreements on individual projects; including quantity, price, quality, schedule, and delivery. You will be responsible for order entry and providing regular updates to your customer accounts. With a focus on speed to market and family culture our employees can work in a friendly environment that is dedicated to growth and success. Due to our collaborative work environment, this is an onsite position.
Responsibilities
Maintain a high level of accuracy, organization, and completeness in all processes.
Accurately prepare quote letters, job jackets, purchase orders, and invoices.
Direct art files to internal or external prepress and review proofs for accuracy.
Initiate allocations of raw materials for customer projects with the purchasing team.
Collaborate with scheduling and production to ensure deadlines are met.
Communicate any quality or delivery issues to sales staff and customers in a timely manner.
Work daily in the ERP software system.
Actively consult with other departments to better understand the overall workflow and to support personal growth within the account manager role and future roles.
Coordinate with vendors on outsourcing, including issuing accurate and detailed purchase orders, communicating customer expectations and timelines, and reviewing vendor invoices upon project completion.
Qualifications
Bachelor's degree preferred but not required, plus several years of experience in the printing/packaging industry, with extensive customer contact.
Advanced knowledge level and experience in Microsoft Office Suites.
Motivation to identify and execute continuous improvement.
Knowledge, Skills, and Abilities
Ability to travel occasionally.
Must have excellent written and verbal communication skills.
Must be organized, able to work independently, capable of multi-tasking and achieving results.
Ability to lead multiple accounts simultaneously with a hands-on approach in a fast-paced environment.
Detail-oriented, goal-driven, and punctual with deadlines.
Great benefits for you and your family!
401K Plan & 401K matching
Medical insurance plan
Health savings account
Dental benefit plan
Vision plan
Life insurance & ADD
Short & long-term disability
Employee assistance program
Wellness benefits
A close-knit team environment
Casual dress code
Paid time off and up to 10 paid holidays to promote a work-life balance
Employee appreciation activities
Equal Opportunity Statement
CastlePierce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Sales and Service Representative
Customer Service Agent Job 5 miles from De Pere
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Purpose:
The Route Sales and Service Representative (SSR) will be responsible for applying sales strategies in an effort to grow HCC's business at new and existing customer sites. The SSR will also be responsible for performing HCC services at customer facilities. Service responsibilities will include but are not limited to providing service to parts washing units, picking up waste drums of varying sizes and weights using HCC-approved material handling equipment, and operating a Commercial Motor Vehicle on a daily basis.
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all HCC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Services existing customers by exchanging solvent or aqueous fluids along with removal of drum wastes, servicing parts washers and other equipment
Pursues additional services with existing accounts
Assesses potential customer needs, presents HCC products and services to customers, and develops new customers
Develops sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
Performs other related duties as assigned
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills:
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT
Motor vehicle record (MVR) that meets or exceeds HCC's published standards including, but not limited to the following.
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment*:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements*:
Frequent lifting of materials that typically weigh 54-80lbs
Frequent pushing/pulling of 16-55-gallon drums of waste/product using HCC-approved equipment for safe material handling. Drum weight varies based on material type and size; weight may exceed 400lbs.
All applicants must pass the pre-employment physical including drug & alcohol screening
Work Environment*:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply
Customer Service Representative
Customer Service Agent Job 14 miles from De Pere
Culligan Kaat's Water Conditioning
Kaukauna, WI
PART-TIME CUSTOMER SERVICE REPRESENTATIVE
Culligan is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our WI office location.
DUTIES INCLUDE:
Effective and polite telephone, communication, and interpersonal skills to contact past, current, and new customers to provide support with leads to our sales and marketing department.
Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check, credit card, or cash)
Filing, billing, sorting and distributing mail and faxes.
General customer service.
JOB REQUIREMENTS:
High School Diploma or General Education Degree (GED).
Friendly and approachable attitude when greeting and assisting customers.
1-2 years of experience working in an office environment.
Working knowledge of standard office equipment including computers, fax machines, and telephones.
Strong organizational skills and ability to multi-task.
Customer Service Representative
Customer Service Agent Job 6 miles from De Pere
Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations
around globe.
Working at Alorica means having the freedom to explore all kinds of
career opportunities. You can choose from several positions - customer
service, tech support, management - serving a wide variety of clients in
healthcare, insurance, finance and consumer technology. And you can
choose to work at a site, work from home, stay where you are or transfer
to a totally new location.
Alorica offers fun, challenging opportunities for personal and
professional development. We want you to have fun and succeed, because
when you're at your best, that's when we're at our best.
Let's make lives better. Let's defy the status quo. And let's go
beyond thinking outside the box - and decide to obliterate the box
instead.
You ready? Let's do this.
Job Description
You will use your positive attitude, your caring nature and your
top-notch customer service skills to make an impact on your customers'
day. Your main responsibilities will include:
Talking to customers over the phone, email or chat to resolve their questions or concerns
Accurately document and update customer records in the computer system
Upsell products or services to customers, if appropriate
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and/or calls to your manager when necessary
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team
Why you'll want to join the EGS team
100% paid training
Performance bonuses
Competitive pay
Health & dental benefits
401(k) with company match
Paid time off
A great team environment with supportive co-workers
You'll work on behalf of some of the best-known companies in the
world (like the top stores, retailers, shipping companies and banks) all
from your hometown
You'll feel empowered to do things the right way amid a culture of high personal and business integrity
There's real opportunity to learn, grow and advance your career (we love promoting from within here)
Qualifications
High School Diploma/GED
Over 18 years of age
Type 25 WPM
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative (Part-Time)
Customer Service Agent Job 26 miles from De Pere
This is a First Shift, Part-Time Position Available Start Time: 7:00 AM * Stable and growing organization * Competitive weekly pay * Quick advancement * Customized training program * Professional, positive and people-centered work environment * Modern facilities
Responsibilities
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
* Assist the Service Center Manager
* Take and deliver messages for the Service Center Manager and Account Managers
* Provide assistance to Drivers
* Prepare bills of lading and delivery receipts
* Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
* Payroll
* Data entry
* Freight reports
* Driver collect reports
* Billing and filling
Qualifications
* Skillful in Microsoft Office Programs
* Excellent keyboarding skills
* Has worked in a fast paced environment and has excellent attention to detail
* Experience with handling a high volume of phone calls
* Exceptional communication and customer service skills
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Customized training program
* Professional, positive and people-centered work environment
* Modern facilities
Part Time Ramp and Customer Service Agent
Customer Service Agent Job 19 miles from De Pere
Come and work for Envoy Air, an American Airlines Group Company, at ATW and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $14.91 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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Entry Level Customer Service & Marketing
Customer Service Agent Job 37 miles from De Pere
Non Stop Marketing is a full service marketing firm that specializes in direct marketing and promotional sales campaigns for some of the most respected companies in the entertainment, electronics and telecommunication industries. We work with titans in their respected fields inside of retail powerhouses of Fortune 500 companies.
Job Description
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing
Non-Stop Marketing
is one of the LEADING marketing firms providing exceptional service to large corporations in the Fox Valley area. We recently opened up a NEW OFFICE and are looking to fill several positions. These positions are ENTRY LEVEL to begin with RAPID advancement.
OPPORTUNITY:
Whether you are looking to get your foot in the door or already have experience, we are interested in hearing more about how your unique skill set can benefit our company. We have team members from all walks of life and believe that degrees and experience in marketing, as well as other industries, can benefit our company.
Qualifications
Our clients are all industry leaders thus we are selective about who we bring into our company to represent them.
If you have the following qualifications we are interested in meeting with you:
•Outstanding communication skills both verbal & written
•Able to prioritize and work independently with minimal supervision
•Able to work effectively in a team environment
•Detail-oriented and the ability to follow up on tasks
•Work effectively under pressure and maintain a positive attitude
•Capable of multi-tasking, prioritizing, and managing time efficiently
•To be the best in our industry, we have to have the best people working for us.
•Providing the right work environment is important to us.
We offer a high-energy, supportive team environment where personal achievements are recognized and rewarded.
Additional Information
Non-Stop Marketing
is one of Oshkosh newest leading sales and marketing firms. We work with global industry leaders to provide the most efficient direct sales and marketing strategy, convert that strategy to actions and deliver the sustainable success they desire.
Non-Stop Marketing
continues to represent reputable clients alongside leading retailers to implement solutions that address today's challenges and tomorrow's opportunities.
Check out our website! *********************************
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Connect with us on LinkedIn! ******************************************************************************
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Account Service Representative
Customer Service Agent Job In De Pere, WI
Come Join Our Team as an Account Service Representative!
If you are a problem-solver with a passion for customer satisfaction, and thrive in a dynamic, team-oriented environment we have the perfect role for you!
We are seeking an Account Service Representative to provide innovative solutions that meet our customers' unique needs. In this customer-facing role, you will leverage your exceptional verbal and written communication skills to collaborate with internal teams and customers, ensuring prompt delivery, service innovation, and outstanding quality. Our team of Account Service Representatives play a pivotal role in supporting our sales team and upholding our Mission Statement, Purpose, and Guiding Principles to deliver world-class service every step of the way.
Schedule: 8:00am-4:30pm
What will I do in this role?
Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer s specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly.
Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark s processes as well as introduction and guidance on customer-facing apps. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy.
Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs.
Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark system, and managing the art project from receipt of file through proof approval.
Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database.
Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers.
Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed.
Responsible for participating in continuous learning opportunities with the ability to adapt quickly to new and/or updated operating applications while adhering to best practice methodology.
Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required.
Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated.
May occasionally be required to travel with the sales representative to a customer s facility. Any travel to a customer s facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts.
May perform other duties as assigned by manager.
Position Requirements
Any combination equivalent to graduation from high school. Preferable to have two years of flexographic printing experience or Bachelor's Degree in related field.
Knowledge of and the ability to effectively utilize the English language.
Regular attendance is required. May be required to work some overtime.
Ability to add, subtract, multiply and divide whole numbers, decimals and fractions.
Ability to operate a computer; Mac skills are encouraged. Ability to operate standard office equipment.
Ability to work in a team environment and have excellent interpersonal skills.
Great benefits for the entire family!
Health, Vision, Dental plan with Wellness discount
FREE On-site Health Clinic
Flexible Spending Account
Life Insurance
401(k) and Profit Sharing Plan with 6% match
Paid vacation AND personal time
Paid holidays beginning day one
Employee Assistance Program
FREE On-site Fitness Center
Minimum Qualifications:
Requires education as is generally acquired through an Associate s degree and related work experience, or 3-5 years equivalent work experience. A Bachelor s degree is preferred.
Knowledge of and the ability to effectively utilize the English language.
Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs and preferred to have Adobe Suite skills.
Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors.
Ability to add, subtract, multiply and divide whole numbers, decimals and fractions.
Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only.
Belmark is an Equal Opportunity Employer.
Customer Support Representative
Customer Service Agent Job 19 miles from De Pere
The following position description is established by the Company to outline the basic requirements, duties, and responsibilities of the Customer Support Representative whose work as project coordinators and interactions with the customers is integral and indispensable to the Company's business. The Company has the right to amend or modify this job description at any time in its sole discretion.
Job Summary
The position of Customer Support Representative performs duties directly related to the Company's general business operations, exercises independent judgment in the coordination of projects from beginning to end, including providing technical support on film structures and packaging design, clearly communicates specialized technical packaging information, and exercises independent judgment on projects and customer support to positively affect the growth of business.
Essential Duties
The following duties are an overview of the primary duties and responsibilities of the Customer Support Representative and should not be considered an all-inclusive list:
1. Coordinates all aspects of projects beginning to end, including providing technical support on film structures and packaging design.
2. Interacts with customers on matters of significance to the Company.
3. Relies upon specialized knowledge of film chemistry and Company's products and services to produce results for the customer and Company.
4. Ability to use independent judgment to assess and build positive customer relationships, and be proactive in asking key questions to determine and meet customer needs in a timely fashion.
5. Communicates key business transaction information with customers via telephone and email, including handling of all customer inquiries for the accounts assigned.
6. Interacts professionally with customers while building strong rapport and ensuring customers' needs are met.
7. Enters and tracks quotes, orders, samples, etc. using Flair approved software. Follow up on quotes on regular basis until order is received or opportunity deemed lost.
8. Follows up on quotes and orders using an understandable system that can be assumed by others in the office using a system similar to Flair's Standard Operating Procedures (SOP). Provide feedback to customers and uses good judgment in order to facilitate customer satisfaction with Flair's service.
9. Gathers and sends samples to customers. Uses good judgment in sample selection facilitating business growth through communication using produced product samples.
10. Enters analysis requests as required and follows through to completion and transmittal of information to customer or sales representative and maintain good records utilizing Flair approved software in the method defined by Flair.
11. Sends credit applications and all other appropriate forms to new customers and ensures that credit is approved before orders are entered.
12. Sends art requirements and Flair's FTP site information to new customers.
13. Acts as coordinator for the artwork process and serves as point of communication for customer on all aspects of art process.
14. Enters claims as required and follows through to close of claim. Maintains record of claim in approved company software.
15. Communicates with other departments as required to keep projects on track.
16. Comprehends and follows directions.
17. Uses good judgment to locate information for customers, use personal knowledge of film to advise customers on packaging needs. Clearly communicates that with customers in a positive manner that reflects the Flair philosophy of exceeding customer expectations for excellent customer support.
18. Learns and understands basic film structures and packaging, and continually strives to expand knowledge of the flexible packaging industry. Communicates and shares that knowledge with others.
19. Interacts professionally and clearly communicates with colleagues in other offices.
20. Maintains records of all inquiries, orders, etc. in Flair approved software with appropriate documents attached and maintain hard copies of inquiry records as appropriate.
21. Performs job in an organized manner so that other customer support representatives can easily assume duties during an absence. Follow Flair SOPs as defined by team leader/manager.
22. Assists as needed in the organization of samples and sample room.
23. Assists with mailing and assembling training materials as needed.
24. Attends training sessions and comprehends training materials and subject matter. Understand and act in accordance with the company's policies and standard operating procedures.
25. Uses tact, discretion, and initiative.
26. Demonstrates continuous effort to become more proficient in duties, improving operations, streamlining work processes and working cooperatively to provide quality customer support.
27. Develops and maintains positive, effective working relationships with others.
28. Works well in a progressive, team-oriented environment.
29. Has a positive attitude and is a self-starter.
30. Develops and maintains good working relationships with the sales managers and/or sales representatives you are assigned.
31. Performs such other duties as may be assigned by the Customer Support Manager from time to time.
Safety Responsibilities
All Flair employees are required to be an active safety participant at Flair by:
1. Attends required safety training sessions
2. Reports accidents and near misses in a timely fashion
3. Reports any safety concerns to a designated safety team leader
4. Takes reasonable care for their own health and safety
5. Watches out for the safety of co-workers
6. Follows Flair's work safety rules and procedures
Food Safety Responsibilities
1. Employees shall report all problems with the food safety management system to the responsible person(s). Responsible personnel shall have defined responsibility and authority to initiate and record actions.
2. Employees shall understand the Food Safety Policy, GMP's, HACCP Principle and Food Safety Standard.
Required Training, Experience, Licenses and Certifications
In addition to performing satisfactorily all the duties and responsibilities of the position, an individual in this position must possess and maintain the following knowledge, skill, qualifications and/or abilities:
1. Bachelor's degree or equivalent.
2. Possess and maintain a valid driver's license and satisfactory driving record.
3. Understanding of basic film chemistry.
4. Must be able to speak, read, write and understand the English language at a level adequate to perform job functions.
5. Ability to apply safe practices and procedures for performing the essential functions of the job.
6. Ability to apply logical thinking to solve problems or accomplish tasks.
7. Ability to understand and follow oral and written directions promptly and accurately.
8. Ability to establish and maintain effective working relationships with a variety of individuals.
Call Center Agent (Part-Time)
Customer Service Agent Job 6 miles from De Pere
WE ARE HIRING FOR CUSTOMER SERVICE REPRESENTATIVES!!! Part Time hours.
Looking for extra money - Competitive pay with opportunities for bonuses based on performance.
Great job for College students!
Great job for parents that are looking for a part time job to earn extra money!
APPLY TODAY AND JOIN OUR TEAM!!!
Requirements
Requirements:
Shift: M-F 1:30pm-5:30pm or 9:00am-1:00pm
Must be able to have flexible availability including weekends and some nights.
Must have strong communication skills, including a pleasant phone demeanor.
Assist customers with scheduling appointments, answering questions about services, and troubleshooting basic issues.
Must have practical experience in customer service.
Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
Must be motivated to work independently and multi-task.
No prior experience needed - We provide all the training you need to succeed.
Benefits
Salary: Competitive hourly rate + performance bonuses- You can earn up to $25.00 hourly!!!
Flexible scheduling - Part-time hours
Custom Cabinet Sales Rep.
Customer Service Agent Job 14 miles from De Pere
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Kaukauna area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Call Center Representative
Customer Service Agent Job 6 miles from De Pere
Impact
GWI Customer Concierge Representative
Customer Service Agent Job 19 miles from De Pere
Job Details APPLETON, WI $18.00 - $20.00 HourlyDescription
Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.
The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.
KEY RESPONSIBILITIES:
Assist current customers with issues related to their window replacement projects
Work closely with the production team to ensure each customer has their project installed to their liking
Schedule product installations
Ensure customers have a positive experience buying their new windows and doors
Build concrete relationships with homeowners
Input project information to database
Update customer files
KNOWLEDGE, SKILLS, AND EXPERIENCE:
2+ years Customer Service experience
Excellent interpersonal skills
Data entry skills
Strong competence in Microsoft Office
High attention to detail
Ability to organize simultaneous tasks
Qualifications
BENEFITS:
Full medical, dental, life and disability insurance plans
Company matched 401K
Generous paid vacation and holidays
Paid training
Bonus program
The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier
Customer Service Representative - Finance Department
Customer Service Agent Job 19 miles from De Pere
Looking for a role to begin your career in the accounting and finance space? Palmer Group has a role for you! We have been asked to assist in the search for a Customer Service Representative - Finance Department. In this position, you will assist in managing administrative and financial operations in the finance department. This includes managing accounts payable, accounts receivable, and any account issues regarding billing. This opportunity is an outstanding way to get your foot in the door with a highly reputable local organization who has a history of promoting internal growth.
Responsibilities:
Uphold internal controls and regulatory compliance for precise and reliable financial processes
Collaborate with various teams to identify areas for process enhancement and help implement top practices
Assist in creating and updating training materials and documentation for finance operations tasks
Participate in departmental projects to help meet goals and objectives
Requirements:
High school diploma
Work Model:
Hybrid
Monday - Friday
8:00 AM - 4:30 PM
Interested and qualified candidates can contact Joe Collard at ************** or email Joe at ***************************.
Customer Service Advisor
Customer Service Agent Job 49 miles from De Pere
Geared for the Driven
At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
Deliver a positive first impression to each guest with a warm, friendly greeting
Present oil change options and additional services based on manufacturer recommendations
Build trust and win repeat, loyal customers
Evaluate customers' needs, working quickly and efficiently
Provide hands-on assistance under the hood as needed
Master products, services, and company knowledge
How you'll succeed
Have effective interpersonal, oral communication skills
You enjoy interacting with people face-to-face
You are friendly and ready to work as part of a customer-focused team
Have an eagerness to learn and grow
You can occasionally lift up to 50 pounds
Have full mobility and the ability to work with your hands above your head
Can stand for extended periods of time and climb stairs
Benefits include:
Competitive pay & flexible work schedule
On-the-job training
Paid biweekly
Company provided uniforms and tools
We promote from within - a commitment we are passionate about
No late evenings
Paid time off and holidays*
Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email
****************************
to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Customer Service Rep 2 - 1st shift (hybrid)
Customer Service Agent Job 49 miles from De Pere
Customer Service Rep 21st shift, 7:30am-4:30pm, schedule to be discussed in interview, typically we are in the office days is Tuesday and Wednesdays, hybrid position***this position is located in Fond du lac, Wisconsin Pay: $25/hour (5 month assignment)
Job Description:Agent directly responds, processes, resolves, or provides information for questions, inquires or complaints received by phone, e-mail, or any other electronic form of communication. Each call will be accurately documented through call closing/resolution. The agent will be responsible for providing support in the following areas:
Provide support via phone and case management to customers regarding basic questions, such as assisting users log in to our new online portal
Ensure customer satisfaction
Identify, research, and resolve customer issues in a timely manner
Follow processes and procedures
Document call details
Work closely within the team and with other departments
Perform all other departmental-related duties as assigned or requested
Knowledge, Skill, and Ability Requirements:
Computer Literacy
Good troubleshooting skills
Knowledgeable in Microsoft Office
Knowledgeable in various Internet Browsers and Operating Systems
Ability to manage 40+ calls per day
Ability to multi-task
Ability to follow defined policy and procedures
Spanish-speaking skills are a plus but not required
French-speaking skills are a plus but not required
Education and Experience:
1-3 years prior Customer Service Experience
High school diploma or equivalent required