Customer Service Agent Jobs in Del Aire, CA

Short Description: The E-Commerce Customer Experience Representative is responsible for providing exceptional customer service and support to online customers. They serve as the primary point of contact for inquiries, order assistance, and issue resolution related to e-commerce transactions. Their main goal is to ensure a positive and seamless customer experience throughout the online purchasing process. Duties / Responsibilities: Respond promptly and effectively to customer inquiries via various channels (email, phone..etc.) regarding order status, product information, shipping details, returns, and other e-commerce-related matters within a 24-hour reply rate. Provide accurate and helpful information to resolve customer concerns and ensure customer satisfaction. Process customer orders, including order entry, payment verification, and tracking. Collaborate with logistics and shipping teams to ensure timely and accurate order processing, shipping, and delivery. Address any issues or delays related to order fulfillment. Troubleshoot and resolve customer issues and concerns related to online shopping, website functionality, payment methods, account access, and technical difficulties. Identify root causes of problems and implement solutions or escalate issues as needed to ensure timely resolution. Proactively follow up on pending customer inquiries. Process customer refunds, returns, and exchanges according to the department's standard operating procedure. Ensure that customers receive prompt assistance and appropriate resolutions for their return or exchange requests. Coordinate with the warehouse teams for return logistics and inventory management. Collaborating with the accounting department to create credit memos. Ensuring accurate and timely data entry of inventory information into the system. Updating inventory records to reflect changes in stock levels, including new stock additions, returns, and transfers. Assist customers with cancellations and reships according to the department's standard operating procedures. Regularly updating and maintaining databases and spreadsheets with accurate and up-to-date product, inventory, and sales information. This includes entering new product data, updating pricing and stock levels, and recording changes or modifications. Monitoring and reviewing new styles or products daily. This involves staying informed about the latest arrivals or additions to the product line, keeping track of any changes or updates, and ensuring the product information is complete and accurate. Creating compelling and informative item descriptions for website listings. This clearly and concisely highlights the product's key features, specifications, and benefits. The descriptions should be engaging and persuasive to attract and inform potential customers. Develop a comprehensive understanding of the company's products, including features specifications, pricing, and availability. Provide accurate product information and recommendations to assist customers in making informed purchasing decisions. Actively listen to customer feedback and gather insights to identify areas for improvement in the online shopping experience. Communicate customer feedback to the appropriate teams (such as marketing, product development, or IT) to drive enhancements and improve customer satisfaction. Meet or exceed established performance metrics, such as response time, customer satisfaction ratings, first-contact resolution, and order accuracy. Maintain accurate and detailed records of customer interactions and transactions. Skills / Requirements / Qualifications: Bachelor's Degree in a related field Minimum 2 years of progressive experience in customer service or a similar role in the apparel industry. Experience with N41 is preferred. Experience with FedEx Ship Manager is preferred. Familiarity with E-Commerce platforms and online shopping processes. Strong verbal and written communication skills. Demonstrates a high degree of personal and professional integrity. Familiarity with inventory management systems and order fulfillment processes. Excellent analytical, time management, and organization skills; meticulous attention to detail Proficiency is using customer relationship management systems and customer support software. Ability to adapt to a fast-paced, evolving e-commerce landscape and embrace new technologies and trends. Excellent Problem-solving skills. Must be team-oriented, open to taking direction, and able to work well under pressure. Exceptional time management and organizational skills with the ability to multi-task in a fast-paced and changing environment Strong planning skills with expertise in multitasking. Proficiency in work/excel/Outlook/Gsuite. Positive attitude and a passion for delivering exceptional customer experiences.

Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture. For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Essential Functions Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations Keeps lines of communication open with Manager/Sales Personnel Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers Keep up to date information on customers Assist in maintaining assigned Sales Personnel's unshipped/unbilled report Qualifications Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry Working knowledge CRM management systems Thorough knowledge of outbound calling techniques and customer service measurements of success Demonstrated ability to communicate effectively both verbally and in writing Background with distribution methods, process improvement programs and procedures Limited product knowledge Work Location: In person

Manage customer communications and support and help retain customers as well as maintain the bank's positive reputation. ESSENTIAL FUNCTIONS: Customer Support (100%) Customer Support. Answering incoming inquiries from customers via telephone as well as email. Provide resolutions to issues, and provide a modicum amount of technical support when appropriate. Additionally, meeting goals for call volume, average call handling time, and customer satisfaction scores. Communication. Following communication scripts and using knowledge of the bank's products and services to engage and assist with customers. Record Keeping is required from organizing conversations records and updating customer accounts when applicable. Update CRM. OTHER RESPONSIBILITIES: Successfully complete all mandatory training on related Bank and BSA compliance as well as other laws and regulations as assigned in a timely manner. Perform all assigned duties under Bank's compliance programs and related laws & regulations. Perform other duties as assigned. Education, Experience and Skills Required: 3 years of experience in a retail customer facing environment. Strong analytical ability to use logic and reasoning to solve problems. Excellent customer service and phone etiquette. Strong written and verbal communication skills. Willingness to adapt to change and the ability to learn quickly. Strong technical and organizational skills to support the full suite of products and services. The ability to manage workflow and complete projects within the allotted timeframes. Excellent attention to detail and accuracy. Ability to take ownership of client requests and provide excellent customer service. Ability to work independently yet closely with other staff. Working knowledge of Microsoft Office Programs (Word, Excel, PowerPoint, and Outlook). Mandarin Speaking Required PHYSICAL DEMANDS: Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less. COMMUNICATION DEMANDS: Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff. WORK ENVIRONMENT: Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Compensation The base pay range for this position is USD $22/Hour - USD $25/Hour plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.

We are looking for a proactive and detail-oriented Customer Service Associate to support our customer service and operations teams. In this role, you'll be the primary point of contact for customer inquiries, assist with order management, and help streamline workflows. You will also play a vital role in coordinating with fulfillment and sales teams to ensure a seamless customer experience. Experience with tools like Asana, Shopify, and Gorgias, along with familiarity with shipping processes, is essential. A passion for fine art, contemporary culture, and supporting emerging artists is highly valued, and experience in the luxury sector is a plus. Responsibilities Customer Support Respond to customer inquiries promptly and professionally through email, chat, and other platforms. Resolve issues related to orders, returns, and shipping with empathy and efficiency, ensuring a high-end experience for our clientele. Operations Support Collaborate with fulfillment teams to ensure timely and accurate processing of orders and shipments. Coordinate with the sales team to address special requests, high-priority clients, and inventory updates. Monitor and optimize workflows between customer service, fulfillment, and sales to enhance operational efficiency. Order Management Process orders, refunds, and exchanges using Shopify. Track and resolve order-related issues, maintaining open communication with customers and internal teams. Tool and Workflow Coordination Use Asana to manage tasks and facilitate collaboration with cross-functional teams. Utilize Gorgias to track and resolve customer tickets and inquiries effectively. Shipping Assistance Monitor shipping processes to ensure timely delivery of fine art pieces. Coordinate with carriers and fulfillment teams to resolve delivery issues while maintaining the integrity of high-value shipments. Art and Culture Engagement Work closely with a dynamic team engaged in selling fine art and participating in contemporary art conversations. Support efforts to promote emerging artists and showcase their work to discerning collectors. Reporting and Feedback Document recurring issues and escalate them to the appropriate teams. Share customer feedback to contribute to product, service, and process improvements. Qualifications Experience 1-3 years of customer service experience, preferably in eCommerce, fine art, or luxury retail. Familiarity with Shopify, Asana, and Gorgias is a strong plus. Understanding of shipping and fulfillment processes, especially for high-value items. Skills Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to coordinate effectively across teams to support operations. Passion for contemporary art and familiarity with the art world is a plus. Attributes Customer-focused mindset with a positive and professional attitude. Self-motivated and adaptable in a fast-paced, creative environment. Interest in contributing to a company that supports emerging artists and engages with the luxury market. What We Offer Competitive compensation and opportunities for growth. A collaborative and dynamic team environment. The chance to make a meaningful impact on the fine art world while supporting emerging talent. If you're passionate about helping customers, love contemporary art, and are eager to contribute to a luxury brand that champions emerging artists, we'd love to have you on our team!

1. Answer calls from customers and answer their questions and solve problems; 2. Provide detailed explanations of products, services and policies so that customers can make informed decisions; 3. Handle customer complaints and find appropriate solutions; 4. Record customer complaints, questions and suggestions for follow-up and service improvement; 5. Provide after-sales service, such as product repair, return and exchange, and product warranty; 6. Assist customers in solving problems in product use and provide technical support; 7. Report and coordinate with relevant departments or superiors as needed. Job Requirements 1. Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred; 2. Have strong project promotion ability, service awareness, teamwork spirit, responsibility and execution; 3. Able to withstand pressure and passionate about customer service; 4. English is the working language and fluent in English. Location:3610 Placentia Ct. Chino, CA 91710,USA Pay: $3,000.00 - $3,200.00 per month

Personal Lines Customer Service Rep needed for a small family owned Insurance Agency located in the City of Orange, CA. HOURS: Full-Time Hours, Mon-Fri, 8:30 am - 5:00 pm (7.5 hour work days) DURATION: Direct Hire WORKPLACE: In office only. PAY: $55k, with Bonus potential. BENEFITS: This client offers a full comprehensive benefits package. Job duties can include but are not limited to: The agency writes everything and the overall size of the book of business for the agency is $5 mil.Assist insureds with all aspects of the everyday needs of personal lines clients. The CSR will be working with a wide variety of insurance carriers and wholesalers securing new business policies, renewal review, policy changes and routine service. Properly document and maintain the client database as required. Recognize priority tasks and work with the brokers to see they are accomplished within the required timeframe. Requirements:Minimum of 1 - 2 years' experience recently working as a PL CSR for an independent agency. The qualified candidate must hold an active CA Property/Casualty license. Proficient with Microsoft Excel, Word, and Outlook. AMS-360 experience a plus. Bilingual Spanish a plus. Needs to be a team player - wants to be part of a team! Excellent customer service skills. Detail oriented with strong organization skills. Ability to multi-task in a deadline-based environment. Excellent written and verbal communication skills.

DITA Eyewear, an independent eyewear manufacturer based in Aliso Viejo, California, is seeking to hire an energetic and highly motivated Customer Service Specialist. Essential Duties and Responsibilities The successful candidate will report directly to DITA's Customer Service Manager at our corporate office at Aliso Viejo. The representative will be responsible for supporting DITA's rapidly growing wholesale and e-commerce business by responding to inquiries from customers and sales representatives by phone, chat, and email. The position will also involve calling our existing customers and walking them through creating an account in our online Customer Portal. You will also be involved in assisting DITA's sales and marketing teams with various sales initiatives and performing some data entry tasks. This Customer Service Training Program will give you the opportunity to grow within the company. ABOUT THE JOB: As a Customer Service Specialist, you will: Promptly respond to inquiries from DITA's wholesale and e-commerce customers and outside sales representatives Assist outside sales representatives in the field with all sales-related needs Ensure that orders and returns are processed accurately and in a timely manner Manage order discrepancies, facilitate changes and perform any needed follow-up Escalate high-priority issues to management when necessary Increase sales while speaking to customers on the phone Enter customer orders from wholesale customers Help guide and educate customers on all products Produce and analyze weekly sales reports Review applications from new customers and facilitate the new account set-up process Create, enhance, and maintain internal procedures JOB REQUIREMENTS: A minimum of two years of sales support experience with a proven track record of success Proficiency in Microsoft Office (Word, Excel, Outlook) Extreme attention to detail and extraordinary organizational skills Ability to multitask and work independently to accomplish goals Excellent written and verbal communication skills Ability to handle multiple projects at once and work in an autonomous environment with minimal direction or supervision Ability to prioritize projects on a daily, weekly, and monthly basis Ability to solve customer related problems in various situations Ability to collaborate professionally with fellow team members NICE TO HAVE: Experience working in NetSuite Experience with Zendesk Experience in the eyewear industry (or apparel and accessories industry) ABOUT DITA: DITA is the fastest growing independent eyewear company and one of the largest independent eyewear companies in the world. Founded in 1996, the brand has a cult-like following and is a must-have accessory for many celebrities, professional athletes, and fashion bloggers. The company has experienced explosive growth in recent years and is now sold by over 5,000 retail partners worldwide which include some of the world's most exclusive optical shops, fashion boutiques and department stores. We also currently have ten flagship stores in some of the most desirable shopping destinations and we currently have stores in over 70 countries. DITA is a global company with Headquarters in Aliso Viejo, Dublin, and Japan with satellite offices in Korea and Australia. DITA has also grown its portfolio to include Thom Browne, Christian Roth, Lancier and our most recent line Epiluxury. WHY WORK FOR DITA? DITA is an innovative and fast-paced company with a unique, close-knit culture. We value and promote teamwork and cross-functional collaboration. Creativity is highly encouraged and team members are given freedom to experiment within their roles. DITA offers competitive compensation and benefits. There are opportunities for rapid career advancement for talented and highly motivated individuals. DITA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical condition, physical or mental disability, gender identity or Veteran status, or any other protected status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let a management representative know. Job Type: Full-time Pay Range: $24-$28 per hour with 5% Commission

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. Must-Haves: - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability to type at least 36 WPM - Adaptable and eager to learn, willing to work in a fast-paced call-center - Excellent communication and reliable Nice-to-Haves: - Bilingual in Spanish, Vietnamese, and/or Chinese Compensation: $23/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Rare Collectibles TV, LLC (RCTV) is looking for Full-Time Call Center Representatives to work at our Call Center in Torrance, California. This position is not remote. We are currently hiring full-time employees for Thursday - Sunday shifts including closing shifts, which typically begin mid-afternoon and end no later than 12:00 a.m. Thursday 3:30pm - 12:00am Friday 1:30pm - 10:00pm Saturday 2:30pm - 11:00pm Sunday 3:30pm - 12:00am This role has potential for growth and promotion within the department and the Company - we work diligently to identify strong performers and to promote from within. The RCTV Call Center operates 7 days a week, 365 days a year. Hours can include late nights, early mornings, weekends, and holidays. You must be able to work weekends. The ability to work any schedule is essential. As a Call Center Representative, you will be responsible for answering telephone calls from potential customers inquiring about the products offered during our media ads. There is often downtime waiting for calls. About the Job Answer incoming calls from potential customers. Identify customer needs, respond to inquiries in a courteous and professional manner. Communicate with internal departments to optimize the customer experience. Educate callers about various products offered during our televised shows. Help facilitate the best customer experience. Compensation $18/hour and incentive bonuses Benefits includes Medical, Dental, Disability and Life insurance, paid vacation, paid holidays, 401(k) and 401(k) Company Matching Requirements About You You are the first point of contact with our customers - you must have strong communication skills, both verbal and written. You can connect and build rapport with people of various backgrounds. You have a positive attitude and a desire to learn. You have exemplary interpersonal skills and the ability to adapt to evolving situations while remaining calm, pleasant, and helpful during each call. You have excellent data entry skills. You have a strong commitment to customer service excellence. Requirements Although call volume varies, you must be able to sit and work at a computer for extended periods of time. While RCTV offers an enjoyable, relaxed, and casual work environment, punctuality and reliability are a must. Must be able to work Saturday nights. Must have a reliable means of transportation. About the Company: RCTV was established in 2014 and is a television sales/ecommerce company. We focus on selling rare, historical collectibles coins. It is our mission to provide collectors around the world with the highest quality rare coins at collector friendly prices. We believe that proper knowledge is the key to understanding these historic treasures. It is for this reason that we seek to provide our customers with an enlightening educational experience, one that connects collectors to their history through facts, information, and background about a purchased collectible coin and its rarity. Awarded Numismatic Literary Award winner for Photography. Hosts, Rick Tomaska and Jack McNamara were awarded Numismatic Influencers by Coin World. RCTV is an equal opportunity employer. Requirements Requirements Although call volume varies, you must be able to sit and work at a computer for extended periods of time. While RCTV offers an enjoyable, relaxed, and casual work environment, punctuality and reliability are a must. Must be able to work Saturday nights. Must have a reliable means of transportation.ls, helping customers with placing their order and answering any order questions Requirements Requirements Although call volume varies, you must be able to sit and work at a computer for extended periods of time. While RCTV offers an enjoyable, relaxed, and casual work environment, punctuality and reliability are a must. Must be able to work Saturday nights. Must have a reliable means of transportation.ls, helping customers with placing their order and answering any order questions Compensation details: 18-18 Hourly Wage PI27aa007d27fc-26***********7

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 3101 Ocean Park Blvd., Santa Monica CA 90405 Employment is contingent on obtaining CA DOJ Finger Rolling Certification Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Type: Full-time Pay: $17.50 - $19.00 per hour Expected hours: 40 per week Schedule: Monday - Friday 9:00am-5:30pm Work Location: IN PERSON, REQUIRED. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Our client, a sports apparel brand is hiring an Ecommerce Customer Service Representative to join their team. As the Ecommerce Customer Service Representative you will serve as the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping. Duration: 6-month contract Location: Irvine - ON-SITE Hours: Monday - Friday 8:30am - 5:30pm General Duties & Responsibilities: Provide a high level of customer service to both internal and external customers, handling inquiries and complaints in a professional and efficient manner. Resolve product issues by: Clarifying the customer's complaint. Identifying the root cause of the problem. Recommending and explaining the best solution. Expediting the correction process. Following up to ensure resolution. Collaborate with the supervisor on escalated customer and product issues. Contact customers to ensure approval for the release of errored orders. Proactively follow up with customers regarding claims and shipments. Work closely with the fulfillment team to manage order filing and re-shipment of lost or stolen orders, ensuring on-time delivery. Identify and report site-related issues (art/images, stock, or scheduling) to internal and external teams, discovered through customer inquiries. Expedite orders, track shipments using internal company software, and confirm order statuses. Administer and process Return Authorizations in accordance with company policies. Stay up to date on product knowledge, promotions, and deals to provide the best customer support. Perform other duties as assigned. Educational Requirements: High school diploma or GED. Minimum of two years of customer service, call center or retail experience, ideally in a customer-facing role, either in person or over the phone. Knowledge, Skills, and Abilities: Experience using Zendesk or Netsuite (nice to have) Have experience managing a high-volume of customer emails, calls and live chats Ability to communicate clearly and calmly with customers, explaining details in a professional manner. Strong multitasking skills in a fast-paced environment. Excellent written and verbal communication skills, with the ability to interact with individuals at all organizational levels. Exceptional interpersonal skills, with the ability to build rapport and trust with customers, ensuring they feel supported. Computer literate, able to quickly and efficiently update customer records and log outcomes of interactions.

Vaco is seeking an experienced Customer Care Representative for our client based in Irvine,CA. The ideal candidate will have at least 2-3 years of experience in a customer service role, excellent communication and problem-solving skills, and the ability to provide outstanding customer service. This role involves resolving issues, building long-term relationships with customers, and ensuring customer satisfaction. Key Responsibilities: Manage customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and concerns to ensure customer satisfaction. Provide accurate and complete information to customers to help them make informed decisions. Maintain customer records and update customer information in the database. Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement. Process customer orders and follow up with customers to ensure delivery. Keep up to date with product knowledge and company policies and procedures. Identify and escalate customer issues that require urgent attention to the relevant department. Contribute to team effort by accomplishing related results as needed. Maintain financial accounts by processing customer adjustments. Requirements: A minimum of 2-3 years of experience in a customer service role. Excellent communication skills, both verbal and written. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment and multitask. Strong attention to detail and ability to follow procedures. Ability to work independently and in a team environment. Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software. Ability to work flexible hours, including weekends and holidays. Education: High school diploma or equivalent required. Associate or bachelor's degree in business, marketing, or related field preferred.

About the Company - The Judge Group is currently seeking a Customer Service Representative for a fantastic client of ours in Orange, CA! This is a great way to get your foot in the door with one of the largest health plans in the state of California! Below you can find a brief overview of the opportunity. For additional questions or immediate consideration, please send your most updated resume to Jacob at *******************! About the Role - The Customer Service Representative (CSR) will be the first line of contact for members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers. Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Responsibilities The Customer Service Representative (CSR) will be the first line of contact for members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers. Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Qualifications - High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Typing speed of 35 words per minute (WPM) required. Preferred Skills - 6 months of Medi-Cal/Medicaid or health services experience.

Job Title: Customer Service & Work Order Management Specialist Job Type: Full-time, Temp to hire Schedule: Monday to Friday, 6:00AM-3:00PM, 7:00AM-4:00PM, OR 8:00 AM - 5:00 PM (must be open to all schedules) Hourly pay: $20-23/hour (depending on experience) Start date: ASAP Responsibilities: Provide exceptional customer service by dispatching and managing work orders, tracking customer inspections, and overseeing client and vendor relationships. Establish and maintain positive and professional rapport with assigned accounts through timely follow-ups and excellent service. Develop strong working relationships with affiliate subcontractors, ensuring clear communication of the scope of work for each service. Communicate effectively with customers and affiliates via phone and email. Receive, process, and dispatch work orders in alignment with customer expectations. Track open and closed work orders, updating status notes in the Great Plains system and generating reports on schedule dates, estimated completion, and closure dates. Provide affiliates and customers with regular updates on work orders, ensuring timely and accurate completion. Coordinate inspection work orders by obtaining purchase orders from customers and dispatching them to affiliates in a timely manner. Follow up weekly on the completion status of inspections. Request and submit proposals for additional repairs or services to correct deficiencies. Ensure timely submission of reports, paperwork, and invoices from affiliates after inspections. Review Call Analysis reports and provide status updates on work orders to account managers. National Accounts Workflow Billing System: Review and manage the exception management and mark-up queues daily. Accurately mark-up and price service and inspection calls prior to billing. Review all paperwork for accuracy and completeness before invoicing. Verify NTE (Not to Exceed) amounts on customer purchase orders before applying mark-ups. Schedule: Shift Options: 6:00 AM - 3:00 PM 7:00 AM - 4:00 PM 8:00 AM - 5:00 PM Full-time, 8-hour shifts with potential for overtime. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

For more details, please connect with Ibad Ullah Khan at ************ or email at ******************* Client: Healthcare Job Title: Customer Service Representative Duration: 06 Months Contract Interview Type: In Person/Web Interview Position ID: 432 Department: Customer Service Note: Training Schedule: 8:30am-5:30pm (1hour lunch) Post-Training Schedule is between CalOptima Health CS' business hours: 8:00 AM - 5:30 PM (8 hours with 30 mins- 1 hour lunch break) Temps will be provided their actual post training schedule during the end of training or sooner. Schedule is subjected to change and dependent on business needs however will be communicate with employee at least a day in advance if not more. For employees scheduled to end at 5:30PM, they must be able to stay until the call queue clears so there is possibility end time may extend a little beyond 5:30PM. Description: CalOptima Health is seeking a highly motivated an experienced Customer Service Representative (Non-Bilingual) to join our team. The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers. Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 6 months of experience in a call center capacity required. Typing speed of 35 words per minute (WPM) required Preferred Qualifications: 6 months of Medi-Cal/Medicaid or health services experience.

Our client is currently seeking a Customer Service Rep in Orange, CA for an ON-SITE opportunity! Job Details: Type: Ongoing Contract (W2, Weekly Pay, Benefits/401K Offered) Hours: Monday-Friday, 8:30AM-5:30PM **ONSITE, IN OFFICE** Location: Orange, CA Compensation: Competitive and based on experience Expected Start Date: February 3, 2025 Job Description: The Customer Service Representative (CSR) will be the first line of contact for members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to eligible members and providers. Member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members. Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Qualifications/Requirements: High School diploma or equivalent 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Typing speed of 35 words per minute (WPM) required. Preferred; 6 months of Medi-Cal/Medicaid or health services experience. If you are qualified and interested please send your most updated resume to ****************, as well as the best time and number to get in touch with you about this position.

We're looking for an Ecommerce Customer Service Representative to join our team by assisting customers placing online orders through inbound calls, outbound calls, and email correspondence. Do you have excellent communications skills and problem-solving skills? This may be the perfect job for you! This is an on-site position based in Los Angeles, CA. The ideal candidate for this job is engaging, client-centric, focused on finding solutions, and committed to providing A+ customer service. Job Responsibilities Include: Respond, answer, and resolve any customer inquiries and concerns Help customers place orders over the phone; increase revenue through cross-selling and up-selling merchandise Communicate with customers who are experiencing various issues through emails, phone calls, and live chat Develop and maintain a strong knowledge of our clothing and other products, as well as our current promotions Help receive and prepare incoming ecommerce merchandise so that it is shipment-ready for our customers Provide product detail to our Ecommerce team to help improve online product descriptions Communicate clearly with all departments in writing and/or verbally regarding defective and unacceptable merchandise Offer suggestions as needed to improve team processes or efficiencies Respond promptly and accurately to customer inquiries and requests Assist customers with placing, tracking, and returning orders Work with Ecommerce team on related initiatives and activities as needed Candidate Requirements: High school diploma / GED Experience working with Gorgias, AirCall, Shopify and/or similar Ecommerce platforms systems preferred Ability to read, write, and speak in both English and Spanish (bilingual) Self-motivated with the ability to question and learn new tasks quickly Ability to empathize with and prioritize customer needs Ability to determine customer needs and provide appropriate solutions Highly motivated, energetic and upbeat personality Microsoft Office Knowledge - Outlook, Excel, and Word Ability to work independently and with a team Benefits: 401k plan with partial company match. Comprehensive healthcare, dental, and vision plan. Clothing discount. Voluntary life insurance, as well as short-term and long-term disability policies. Voluntary free annual biometric health test. Early access to company sample sales. Company-sponsored Wellness program. Access to free monthly health & mindfulness webinars. Seasonal monetary awards for participation in company Fitness Challenges. Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country. Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others.

Key Responsibilities: Customer Communication: Build strong relationships with customers via phone and email, addressing inquiries and resolving issues to ensure customer satisfaction. Order Processing: Handle various customer orders including phone orders, standing orders, field service orders, replacement orders, fax orders, and electronic data interchange (EDI). Support Sales and Service Teams: Assist sales and service field representatives with inquiries, placing orders, and providing proof of delivery as needed. Accuracy & Efficiency: Maintain a high level of accuracy while processing orders and ensuring timely responses to customer inquiries. Cross-department Collaboration: Establish and maintain working relationships with upper management and departments such as Field Service, Sales, Finance, Bids and Contracts, HR, and IT. Product Knowledge: Gain and maintain knowledge of our products and special projects, as directed by the manager. Position Requirements: Education: High school diploma required; Associate degree preferred. Experience: 1-3 years of customer service experience required, with a focus on order entry, tracking, and problem-solving. Skills: Basic computer skills, including proficiency in MS Office (Word, Excel, Outlook). Strong multitasking abilities and efficient order processing while on the phone. Excellent time management, organizational skills, and attention to detail. Basic math skills and statistical knowledge. Personal Traits: Self-motivated with a positive attitude and a focus on quality work. Ability to maintain good working relationships in a team environment. Comfortable working under time constraints and handling high call volumes. Strong communication skills and a desire for continuous professional development

Responsibilities Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work