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Customer Service Agent Jobs in Delaware

- 375 Jobs
  • Trading Services Specialist

    Dexian

    Customer Service Agent Job In New Castle, DE

    Securities Services Operations has an opportunity for Trading Services Specialist to join our Collateral Segregation team. RESPONSIBILITIES You will be responsible for timely and accurate processing of client instructions within market driven deadlines You will work with internal teams on break and exception management Additional responsibilities include response to email inquiries, daily reporting and ad hoc projects. Review of underlying account documentation to identify requirements for release of cash and trade transactions Authenticate signatures against Authorized Signatory Lists Exception management and reporting Liaising with Front and Middle Offices as well as External Counterparties Participating in process improvement initiatives QUALIFICATIONS Bachelor's Degree Capable of working in a fast-paced environment Ability to effectively prioritize workloads and work to critical deadlines while maintaining accuracy and quality Strong analytical skills with complementary communications and presentation skills with attention to detail and accuracy A strong sense of ownership and responsibility Exceptional problem / issue resolution skills Strong risk and control awareness Strong computer skills (MS Excel, Word, PPT, Outlook, etc.) Soft skills: Working knowledge of digital tools, e.g., Alteryx, Tableau, Signavio, including experience in developing workflows or improvements using the tools. Some Project Management experience Proficiency in presenting findings in a coherent and consumable way to senior leaders within the organization Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $48k-90k yearly est. 8d ago
  • Customer Support Specialist

    Fair 4.2company rating

    Customer Service Agent Job In Wilmington, DE

    About the Role 📍 Pay: $18-$24 per hour, with plenty of room to grow. 🕒 Schedule: 4x10 (work four days, 10 hours each, and enjoy three days off every week!) Wednesday through Saturday from 12pm to 10pm. Hybrid one day per week About Fair At Fair, we're on a mission to reimagine the auto warranty world by blending cutting-edge technology, transparent pricing, and top-notch support. Our leadership team hails from industry powerhouses like Uber, Cruise, Instacart, and TikTok. Today, Fair serves drivers in 46 states, helping them secure vehicle protection plans that truly meet their needs. We're building a fast-paced startup environment that's perfect for people who thrive on innovation, love cars, and want to take their sales career to the next level. If that sounds like you, consider joining us as a Passionate Automotive Concierge-someone who can connect with customers, understand their concerns, and guide them toward the best possible warranty solution. Your ability to listen, earn trust, and clearly communicate will give drivers the confidence that they're making the right investment. What You'll Do Engage Potential Customers: Handle inbound and outbound calls daily, learning about each driver's unique situation so you can match them with the right protection plan. Educate and Simplify: Use your knowledge of cars to explain warranty options in clear, everyday language-no technical jargon here. Build Relationships: Listen actively, address any questions or worries, and customize the conversation to each customer's needs. Proactively Follow Up: Reach out to drivers who requested quotes or need more info, helping them finalize their purchase. Problem-Solve with Care: Tackle objections or concerns with creativity and understanding-doing what's right for the customer is our core value. Collaborate and Improve: Share your insights with our team so we can continually enhance our sales approach as we grow. Who You Are Sales-Oriented: You thrive on talking to people, discovering their needs, and recommending smart solutions. Confident Communicator: You have a knack for explaining complex ideas in simple, relatable ways. Proactive and Organized: You manage follow-ups effectively, stay on top of your schedule, and keep priorities in order. Quick Learner: You adapt fast and look forward to mastering new systems like Intercom, CRMs, and other sales tools. Team Player: You flourish in a dynamic environment where collaboration and feedback lead to success. Bonus Points If You really love cars. You've been (or could be) a mechanic. You've got experience in customer support and sales. Join us at Fair and help create a future where every driver gets dependable coverage-and a truly positive experience-on the road. Together, we'll drive change in the auto warranty industry, one conversation at a time.
    $18-24 hourly 4d ago
  • Customer Service Advisor

    Pure Staff

    Customer Service Agent Job In Delaware

    Are you an Customer Service Advisor looking for your next opportunity? Pure Staff have a fantastic job opportunity for hardworking and reliable Customer Service Advisor to join our client in Walton Summit, Bamber Bridge. Working hours 9am - 6pm Monday to Friday Pay rate £12.50 p/h Details about this Customer Service Advisor opportunity: Inbound and outbound calls to customers and depots Dealing with customer queries via telephone and email Meeting and greeting customers and visitors Manage correspondence by answering emails and sorting mail Filing and paper management Requirements: Good communication skills Customer service skills A positive, energetic attitutde Good timekeeping and attendance Experience dealing with customers Able to work to a high standard If you are interested in this Administrator role, then please apply with your most recent CV. Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include; electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You'll receive an invitation for free access once you've received your first payment so you can start enjoying your perks right away! #INDBI
    $28k-35k yearly est. 12d ago
  • Customer Service Admin

    Agilent Technologies 4.8company rating

    Customer Service Agent Job In Wilmington, DE

    We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills. As a member of the Consumables Customer Service Team, you take responsibility for providing an exceptional customer service experience focused on first contact resolution. Responsibilities: Handle a high volume of phone calls, chats, and emails in a Call Center environment. Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions. Place phone and written customer orders. Grow and maintain customer relationships. Ensure the highest level of customer service and satisfaction. Research Billing and Invoice Inquiries as well as disputes. Adopt/apply Continuous Improvement' mindset by identifying improvement opportunities and driving implementation. Positively handle customer service environment challenges. Cross-training to learn and perform additional activities as business needs dictate. Qualifications Associate/ bachelor's degree or a combination of education and work experience 2+ years of customer service experience and a strong interest in working directly with customers Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint SAP/CRM experience preferred Positive attitude and strong interpersonal skills Able to establish and maintain strong relationships Time management and organizational skills Sound judgement This is an hourly hybrid onsite position that requires flexibility in work schedule, occasional overtime, and the ability to work late the last working day of each month. Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least February 12, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $20.77 - $32.45/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: Customer Service
    $20.8-32.5 hourly 3d ago
  • Customer Service Advisor Trainee- InsuraMatch

    Travelers Insurance Company 4.4company rating

    Customer Service Agent Job In Dover, DE

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Customer Service **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $36,300.00 - $60,000.00 **Target Openings** 1 **What Is the Opportunity?** Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time. Classroom Training Schedule: 9AM - 5:30PM EST. Monday - Friday for first 4 weeks of employment Post Training Schedule: 11:30AM - 8:00PM EST with rotating remote Saturdays 9AM - 5:30PM EST (every 4th Saturday) Our Customer Care Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Advisors handle a large volume of inbound calls from our customers, agents, and third parties. Within established timeframes, the Customer Service Advisor will: -Assists customers, agents, and third parties with policy inquiries and changes, billing questions and technical support. -Responds to agent requests for quotes or changes to policies or product lines, as well as customer support on policy options such as additional deductible, basic coverages and discounts. -Handles a high volume of inbound calls. -Processes policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. -Exercises good judgment, flexibility and friendliness in their interactions. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others. **What Will You Do?** + Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts. + Learns how to deliver first call resolution to make it easy for the customer. + Learns how to respond to customer/agent requests for quotes or changes to existing policies. + Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance. + Learn how to ensure current and complete documentation of all account notes. + Upon completion of training, this role will: + Assist customers with simple intent calls. + Accurately enter and update policy information into the various processing systems and handle phone inquiries. + Develop and foster Agent/Company Relationships. + Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment. + Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Our preferred candidate will reside in Pacific Standard Time or Mountain Standard Time. + Resident Property and Casualty or Personal Lines Insurance License preferred. + A Bachelor's degree from an accredited four-year college or university is a plus. + Prior insurance and/or call center experience preferred. + Previous customer service experience preferred. + High energy and motivation to follow up and take ownership. + Flexibility and ability to work under pressure. + Excellent communication, organization, and interpersonal skills. + Willingness and ability to learn new functions within the Customer Solutions Center. **What is a Must Have?** + High school diploma or GED required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $36.3k-60k yearly 13d ago
  • Customer Service Department Director

    City of Dover, de 3.9company rating

    Customer Service Agent Job In Dover, DE

    The Customer Service Director position is to oversee and direct the Customer Service Department. The Director is a senior level position reporting to the City Manager. The position is responsible for establishing and managing account-related functions for the City's utility services; property records, assessment and taxation; business license and rental permit revenue; and other customer centric business activities. The position is responsible for supervising and directing staff to ensure orderly, timely, accurate and efficient customer service. Works in a very fluid environment in a dynamic public setting. The position is also responsible for establishing short- and long-range plans, developing policy and procedures, preparing budgets, technology advancement, as well as evaluating, documenting, and reporting on events and activities to senior management. Job Responsibilities * Directs departmental activities including customer service, cashier functions, billing and collections, meter reading, online payment processing, call center, account resolution and related activities, processes, or programs. * Posts utility rates and tariffs, maintain assessment data and prepare tax billings, manages utility connections and disconnections and collection of City debts, processes sheriff sales, works with City Solicitor to file and release liens for unpaid debts. * Resolves billing disputes and interacts with other departments to provide information and resolve complaints. * Maintains and reconciles accounts receivable and establishes and maintains internal accounting controls on billing and collection activities. * Oversee departmental administrative matters such as developing and defending departmental budgets, administering expenditures, preparing departmental CIP, managing correspondence and records, preparing routine and special reports, administering training, providing for staff technical or professional growth, fulfilling FOIA requests and ensuring records retention compliance with Federal and State regulations, and other administrative duties. * Supervises staff including establishing standards, selecting employees, completing performance evaluations, providing training, assigning work and related functions. * Develops goals, objectives, and procedures for departmental activities and programs in consultation with senior management and department staff. * Monitors and research trends, new methodology and technology, laws, rules, and City policy to develop and enhance customer service processes and activities. * Attends or conducts staff and other meetings to exchange information; attends technical or professional seminars or conferences to improve technical or professional skills. * Attend departmental meetings and City Council meetings as required. * Represents the City concerning customer service issues and concerns. Required Qualifications * Requires a bachelor's degree in accounting, public or business administration, finance, or a closely related field. Master's degree is preferred. * Specific experience managing Accounts Receivable is a plus. * Requires three years of related experience preferably in a public or private utility or governmental enterprise. To view the entire job description for complete details on job responsibilities and requirements, please visit, ************************************************* Please select the DOE tab. A criminal background investigation will be required. Candidates may be given a job-related test during the interview. Compensation * Health, dental, vision and group life insurance * 401a and 457 deferred compensation plans * Paid vacation and sick leave To Apply Submit the Following * City of Dover employment application (************************* * Cover Letter and Resume Ethical conduct and honest behavior are our basic organizational values. Candidates will be instrumental in assisting to make Dover a place where people want to live through our motto - Dedication, Ownership, Vision, Excellence and Reliability City of Dover is an Equal Opportunity Employer. Non-Bargaining Grade 134 / $38.51 Per Hour (Based on Qualifications) Closing Date: Open Until Filled Download Application
    $28k-36k yearly est. 60d+ ago
  • Associate Customer Service Representative

    Varite 4.2company rating

    Customer Service Agent Job In Wilmington, DE

    Must be experienced in SAP (R3-P23) Microsoft Office Suite - Excel experience is required IT knowledge is a plus Customer Service experience is required This is a hybrid role 3 days in office on site The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction. ORGANISATION * Position to which superior reports : CS Manager or Supply Chain Manager * Other positions reporting to the same superior : Junior CSR, Senior CSR * Subordinates : none DIMENSIONS * Depending complexity within each specific BU. NATURE AND SCOPE * Key Responsibility Areas * Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. * Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues * Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model * Interacts with broader network of Internal Partners to ensure that the customers' requirements are understood and commitments are met. * Receives and processes all types of customer orders including complex and/or Export orders. * Responsible for inquiry & order handling process from beginning to end * Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation * Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis. * Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. * Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements. * Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. * Optional (depending on BU requirements) : * Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines * Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS * Receives, corrects and processes complex orders shipped between regions or plants. * Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. * Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations. * Supports Sales by providing detailed input/reports on sales volumes by account * Interactions * Internal : * CS Team Leader or CS Supervisor * Junior CSRs * Sales Representatives * Product Coordinator or Supply Chain Specialist/Scheduler * Supply Chain Warehouse & Logistics Specialist * Credit Controller * Data Management team * SAP key-user * External : * Customers : B-type customers. Occasional contacts with A-type customers * Consignment customers * Warehouse * Carrier KNOW-HOW / EXPERIENCE * Education : Bachelor degree or equivalent through experience * Knowledge, skills & experience Knowledge * Language skills : Local language, good knowledge of English, good knowledge of additional language depending on territory (oral and written) * Computer knowledge : Proficient in Word and Excel. Good knowledge of SAP. * Skills * Strong interpersonal skills * Good written and verbal communication skills * Active listening skills * Experience: 2 years' experience in a customer-oriented position * Competencies * Core (Individual Contributor) : * Building sustainable customer relationships : Builds collaborative relationships. * Communicating with impact : Listens and responds to questions and objections * Teamwork / collaboration * Embracing change : Approaches change positively * Analysis & judgment : Identifies issues, gathers and interprets information * Engagement * Managing for productivity : Prioritizes tasks and stays focused * Business acumen : Understands business operations * Functional : * Applied learning * Customer Service Fundamentals * Follow up : follows up on the status of customer orders autonomously * Managing conflict : opens discussions effectively * Quality orientation. Disciplined to follow procedures * Stress tolerance : Ability to work under pressure and able to manage multiple basic tasks * Continuous improvement : Ability to pro-actively identify opportunities for improvement and communicate internally * Autonomous * Engineering the customer experience * Segmentation of service to customers PROBLEM SOLVING The jobholder needs to identify, define and resolve customer issues in an independent way. This requires excellent problem-solving skills to pro-actively propose solutions. The jobholder has to be able to make a Root Cause Analysis. He/she needs to obtain and maintain a thorough understanding of the business of the customer, to respond to customer needs and to be able to take appropriate action in case issues arise. ACCOUNTABILITY The jobholder contributes significantly to customer satisfaction of complex customers, including Export.
    $28k-42k yearly est. 11d ago
  • Customer Support Representative

    Vontier

    Customer Service Agent Job In Dover, DE

    **Customer Service Representative 10:00 AM - 6:30 PM** Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will receive continuous training to facilitate your growth and development, options for career exploration, and enhanced customer service skills. **WHAT YOU WILL DO** + Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. + Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits. + Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. + Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers. + Input orders utilizing internal ordering software systems. + Engage closely with the Customer Service team to resolve open questions. + Work cross-functionally with subject matter experts to resolve open questions. + Other responsibilities as assigned. **QUALIFICATIONS:** + High school diploma or GED equivalent + Must be able to work 10:00 - 6:30 PM ET. + 1+ years of call center experience or equivalent experience in dealing with customers + On-the-job experience in working with general automotive mechanics a plus + ASE certification, automotive experience, tool experience, or related trade school degree a plus _The base compensation for this position is at an hourly $17 per hour._ **WHO IS** **MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path and gym equipment onsite Food trucks on site during the summer Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 4 floating holidays + 8 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . \#LI-KS1 \#LI-Remote "Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $17 hourly 8d ago
  • Automotive Customer Service Advisor

    Externalcareersite

    Customer Service Agent Job In New Castle, DE

    Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. Maintain an organized and neat shop. Adhere to all company policies, procedures, safety and environmental rules. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. Valid Driver's License. One year of related experience in the automotive service environment. One year of sales experience preferred. Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. Strong verbal communication skills. Strong customer service skills. Ability to work Days, Nights, Weekends, Holidays. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enters and locates information on computer. Presents information to small and large groups. Visually verifies information, often in small print. Safely operates a motor vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $28k-36k yearly est. 4d ago
  • Coordinator, Individualized Care

    Cardinal Health 4.4company rating

    Customer Service Agent Job In Dover, DE

    **_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go. **Responsibilities** + Responsible for handling inbound calls, with ability to determine needs and provide one call resolution. + Manage workload of inbound faxes (if applicable) + Investigate and resolve patient/physician inquiries and concerns in a timely manner + Enter detailed information into company proprietary software while conversing via telephone + Place outbound phone calls for patient follow ups, confirmations or to obtain missing information + Interact with the patient referral sources to process new applicants + Follow up with other internal team members regarding next steps + Communicate with external constituents including physician offices and pharmacies + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** + Minimum high school diploma or GED, preferred + Certified Pharmacy Technician, preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, telephony + Strong communication/customer service skills + Ability to be an independent worker and self-directed + Ability to sit for long periods of time in a cubicle setting + Demonstrate superior customer support talents + Ability to prioritize multiple, concurrent assignments and work with a sense of urgency + Ability to work any schedule between 7am-5pm M-F **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 5:00pm CST. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $18.10 per hour - $25.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/06/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $18.1-25.8 hourly 6d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer Service Agent Job In Wilmington, DE

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 - $18.00 per hour
    $16-18 hourly 60d+ ago
  • Customer Service Supplier Liason

    Mercury Financial LLC 4.4company rating

    Customer Service Agent Job In Wilmington, DE

    Are you ready to build the future of our company? About Mercury Financial Mercury Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we've had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork and help us continue to build something special. Location Mercury Financial is headquartered in the progressive and entrepreneurial tech hub of Austin, Texas. Our physical location is situated in a beautiful park like setting called the Domain. The Domain's ideal location and exceptional amenities, amazing restaurant selection, convenient parking are all perfect for after work happy hours! Mercury Financials' Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware's largest city and is the economic engine of the state. The Riverfront combines its rich history with a host of attractions that bring great food, entertainment, and shopping to our city. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas. What it's like to work here: We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers. Role: The Customer Service Supplier Liaison will assist in supporting all 1 st Party call center suppliers and responsible for vendor performance. This critical role will build lasting relationships with our suppliers and maximize agent and supplier performance to meet Mercury's financial plan and performance requirements. As a liaison, you will ensure alignment between the company's core values and the supplier operations, fostering a collaborative relationship that delivers a world class customer experience. What a day is like: Report directly to the Head of Customer Service Ensure call center agents demonstrate alignment with company's purpose and core values Conduct regular audits to ensure adherence to company policies and procedures Drive operational excellence by monitoring, analyzing KPI, including service levels, quality scores and escalations Collaborate with suppliers to implement performance improvement plans when metrics fall below target thresholds Act as a primary contact for supplier escalation teams to resolve customer issues Identify trends in escalations and work with internal stakeholders and suppliers to address root cause, improve processes, and enhance the customer experience Work with internal terms such as Customer Experience, Quality Assurance and Training to provide support for supplier operations Demonstrate strong analytical skills with proficiency in customer engagement and performance assessment tools Assist with delivering roadmap that enable customers to utilize channels that are most effective for their request and cost effective for the business Qualifications: 5+ years' experience in a customer service environment, with at least at least 2 years managing supplier relationships or similar roles Deep experience working with and optimizing various customer service channels, including self-service, chat, email, text and phone Demonstrated ability to put our customers at the core of what we do Relentless focus on results Superior leadership skills, willing to go the extra mile to build and lead the best in class contact centers Outstanding communication and interpersonal skills to foster collaborative relationships with internal stakeholders and suppliers Ability to manage multiple priorities in a fast-paced environment Analytical ability to understand trends and drivers of performance and efficiency trends and opportunities Ability to maintain composure in fast paced environment with high degree of accuracy and detail Strong sense of discretion and professionalism Experience with escalation management processes and root cause analysis Resolve our customers' escalations with a candid, disciplined, and respectful approach Excellent communication skills, both verbally and written, with an ability to deliver presentations and influence collaborators at all levels Why you'll like working here: This isn't a place where you will fill a seat and keep your head down. This is a place where everybody is expected to help build something. This is a place where you can be involved and lead in your areas of expertise. So, how much do you believe in yourself? If you believe in your skills, in your drive and determination, we'll give you the resources and room to show the world what you can do. Here are just a few of the benefits we offer: Employer insurance coverage for employee & dependents Life insurance 401K with generous employer match Wellness program Monthly Company Events Culture Committee Hybrid Work Model Mercury Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
    $26k-34k yearly est. 51d ago
  • Customer Service Representative

    Copart 4.8company rating

    Customer Service Agent Job In Seaford, DE

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
    $29k-34k yearly est. 20d ago
  • One Call Specialist I

    Lumen 3.4company rating

    Customer Service Agent Job In Dover, DE

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** We are in the process of filling telecom specialist positions for our Cable Protection Academy. This is a great position that will provide an introduction to the Telecommunications industry. We will provide a combination of training and practical experience to help you move into a customer-focused technical support role. Individuals who successfully complete our intensive training program will be evaluated and placed into the role, where you will apply your training and learn key aspects of providing exceptional customer support. Training will be for 5 weeks and during training you will be assessed on what you have learned. After training will have a deep understanding and the ability to communicate key telecom concepts. **The Main Responsibilities** + Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. + Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. + Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed. **What We Look For in a Candidate** **Minimum:** + Ability to work 24/7/365 flexible hours as needed + Must be able to demonstrate knowledge and abilities. + One or a combination of any of the following: + Associates degree in a Networking, Business or related field + Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties. + Certification (e.g. A+) + Customer Service and/or Project Management + 2+ years of military experience in a technical or support specialty **Preferred:** + Ability to work in a team environment and communicate with customers in a professional manner + An accurate and methodical approach + Good problem-solving skills + The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment + Above average mathematical acumen + PC skills and be well versed in MS Windows and Office applications + Good communications skills and customer care skills + Attention to detail + Ability to plan your work and meet deadlines + Ability to work independently, as well as part of a team + Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $37,000 - $46,250 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $38,850 - $48,563 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $40,793 - $50,991 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (*************************************************** + Bonus Structure **What to Expect Next** Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336577 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. **Application Deadline** 02/19/2025
    $40.8k-51k yearly 8d ago
  • Call Center Representative

    Md Eyecare Services Corporate

    Customer Service Agent Job In Dover, DE

    Delaware Eye Care Center is searching for a Call Center Representative for our Team in Dover, DE. No late evenings, no major holidays or Sundays, a robust benefits package, a team oriented working environment where you are seen, heard and respected. Our Top Candidate will bring at least one year of medical call center experience. However, we do have a significant training program and would be able to accept candidates with medical office background or strong customer service experience. Delaware Eye Care Centers is dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program. All of us at Delaware Eye Care Centers are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn't speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our web-page at ******************** The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction. Responsibilities Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date Follow established call center protocols and procedures to maintain the highest quality standards in patient care Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance Qualifications High school diploma or equivalent; additional education is a plus Previous experience in customer service or call center roles is preferred but not required Knowledge of medical and vision insurance preferred Experience with EMR/EHR and EPM, NextGen is preferred but not required Excellent verbal and written communication skills Strong problem-solving abilities and the ability to remain calm under pressure Adaptability and a willingness to learn and grow within the organization In Turn We Will Provide: Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability. Company paid life insurance. Paid holidays and generous paid time off. Paid parking where applicable. Team oriented working environment where you are heard and respected. Clear career ladder opportunities. #ESP1
    $27k-35k yearly est. 14d ago
  • Building Services Specialist

    Reading Area Community College 3.4company rating

    Customer Service Agent Job In Wilmington, DE

    Back to Career Opportunities Application Instructions Send a cover letter, resume and three (3) professional references from past supervisors, to **************** Please indicate the job code FAS-BSS3 in the subject line of your email. After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations. Background Check If you are chosen for this position, a background check will be required. Full details regarding the background check are available here. Job Details Title: Building Services Specialist Announce date: 01/24/2025 Apply by date: 2/7/2025 Application status: Reviewing Applications Position type: Full-time Salary: $38,500 per year Working Hours: Working hours consist of 37.5 hours per week Monday through Friday between the hours of 6:00 am and 5:00pm (exclusive of a ½ hour or 1 hour lunch). These hours to be agreed upon between the employee and supervisor at the onset of employment. Note: Position may occasionally require additional evening or weekend hours with the employee having the option of working these hours in addition to or in lieu of regular hours Summary: Installs, maintains, and repairs machinery, equipment, physical structures, and pipe and electrical systems in the College physical plant. Essential Duties and Responsibilities: * Perform building and grounds maintenance, repairs, preservation and renovation work as directed by the Director of Facilities and permitted under building codes and regulations. * Receive written work orders or verbal instructions from supervisor. * Prepare, paint or paper areas of facilities as required. * Complete preventive maintenance of college systems such as HVAC, alarms, emergency lighting, etc. * Ensure that requested room set-ups and tear-downs are completed in a timely and cost effective manner. Assist in room set-up and tear-down as needed. * Keep Director of Facilities informed of maintenance and supply needs. * Make decisions about materials, tools, and equipment needed to perform buildings and grounds maintenance in a cost-effective manner. * Install equipment wiring, with mounting and maintenance of equipment used, for instructions technology apparatus. * Assist with training new maintenance employees and student work-studies. * Communicate effectively to multiple levels of customers, including internal and external stake holders. Functions as a liaison between Director and customers. Requires use of e-mail and voice mail systems. * Provide expertise during hazardous situations. Use responsible judgment to make rapid decisions regarding campus safety. Delegate and coordinate the efforts of various internal and external personnel for timely response to the situation and ensure safe return to regular facility operations. * Communicate with local community fire and police officials for clarification and execution of necessary protocols in the event of disasters, threats, and/or emergencies * Monitor external contractors to insure quality and cost effective performance of contracted tasks. Inspect contracted work. Interact appropriately with contractors and sub-contracted employees. * Provide expertise to campus personnel regarding the design, placement and/or layout of equipment and furniture to optimize ergonomics and space utilization. * Remain current in building and grounds equipment. Adapt and apply knowledge and skills to technically diverse and demanding situations. * Assume responsibility for various building operations as directed by the Director of Facilities. * Utilize computer technology for building operations, control, parts and equipment orders, and/or data gathering. Research various types of parts or equipment utilizing the Internet and search engines as appropriate. * Prepare and organize individual jobs to ensure a timely finish within established quality guidelines. * Monitor, instruct, and evaluate community service workers and work study students to ensure quality and cost effective performance of assigned tasks. Report evaluations to designated probation officers or Work Study Coordinator through the Director of Facilities. * In the absence of the Director of Facilities, ensure that day-to-day operations of building and grounds are accomplished. * Pick up and deliver materials and supplies as requested by the Director of Facilities. * Assist with Security functions as needed. * Other job related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Required: * High School diploma/GED with a vocational certificate in an appropriate field with 3 years related work experience OR High School diploma/GED with 5 years related work experience. * Requires working knowledge of at least one of the following areas: basic wiring, painting plumbing, masonry, flooring, and carpentry, as well as keyed and keyless lock systems, lift gate systems, and general facilities' operations principles and equipment operation. Preferred: * Proficient in the use of complex mechanical apparatus and tools of the trade needed to perform these duties. * Some training as a maintenance person working at performing repair and maintenance tasks in a multi-building setting. * Working knowledge of preventive maintenance and repair procedures on HVAC, fire detection systems, pumps, motors, and installed electrical systems. * Basic ability to read and understand blueprints and equipment service manuals. Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before small groups of employees and vendors. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers. Ability to compute percentage. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software, and Internet Software Certificates, Licenses, Registrations: Valid Pennsylvania Driver License Other Skills and Abilities: Excellent interpersonal skills and the ability to work with both internal and external stake holders. Other Qualifications: * Must be able to work independently and accomplish assignments with minimum direct supervision. * Interest in dealing with clients and other department personnel. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception. Must have the ability to climb ladders, work off scaffolds, and use automated lift equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS: *************************************
    $38.5k yearly Easy Apply 18d ago
  • Representative - Call Center Agent (Full Time)

    Bally's Corporation 4.0company rating

    Customer Service Agent Job In Dover, DE

    Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role: Representative - Call Center Agent Part Time Responsibilities: * Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. * Ability to lead the call without impacting actually listening to the voice of the customer. * Ability to quickly and accurately input information into various systems. * Seeks and acts upon opportunities to up-sell accommodations. * Maintains guest confidentiality at all times when reviewing information. * Registers guests in player tracking software for select invitational events. * Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests. * Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager. * Must have a clear speaking voice, be comfortable with phone work and date entry. * Needs to be able to type information into computer while speaking to customer on the phone. * Promotes positive and productive motivation within the department. * Respond to all guest inquiries professionally, courteously and promptly. * Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice. * Will handle hotel room reservations and casino offers. Handles additional offers for special events as required. * Handles guest room deposits via credit cards that are placed on reservations. * Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems. * Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc. * Assists with overflow calls from other properties as required. * Maintains an effective and professional manner with all customers. * Performs filing assignments as directed. * Works safely, following all established safety rules and regulations. * Communicates effectively with co-workers, supervisors and guests. * Follows all relevant policies and procedures. ADDITIONAL FUNCTIONS: * Performs other duties as assigned. Qualifications: * High school diploma, GED or equivalent work experience required. * Strong computer literacy skills. * Must have excellent written and oral English communication skills, and telephone etiquette skills. * Prior call center or customer service experience preferred. * Must possess excellent hospitality and guest relations skills. * Must be able to report to work on time as scheduled. * Must be proactive and work well under pressure in a fast paced environment. * Must be able to respond calmly and make rational decisions when handling guest conflicts. * Must have outstanding coordination and organizational skills with the ability to multi-task. * Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor. * Must be able to work a varied shift schedule, including weekends and holidays. * Must present an overall professional appearance and report to work in appropriate attire * Must have the ability to work well with fellow employees - must be a team player. What's in it for you: * Competitive Salary with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts Target Hourly Starting Rate: $15/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!
    $15 hourly 29d ago
  • Representative - Call Center Agent (Full Time)

    Exciting Rock Island Casino Hotel

    Customer Service Agent Job In Dover, DE

    Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role: Representative - Call Center Agent Part Time Responsibilities: Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. Ability to lead the call without impacting actually listening to the voice of the customer. Ability to quickly and accurately input information into various systems. Seeks and acts upon opportunities to up-sell accommodations. Maintains guest confidentiality at all times when reviewing information. Registers guests in player tracking software for select invitational events. Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests. Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager. Must have a clear speaking voice, be comfortable with phone work and date entry. Needs to be able to type information into computer while speaking to customer on the phone. Promotes positive and productive motivation within the department. Respond to all guest inquiries professionally, courteously and promptly. Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice. Will handle hotel room reservations and casino offers. Handles additional offers for special events as required. Handles guest room deposits via credit cards that are placed on reservations. Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems. Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc. Assists with overflow calls from other properties as required. Maintains an effective and professional manner with all customers. Performs filing assignments as directed. Works safely, following all established safety rules and regulations. Communicates effectively with co-workers, supervisors and guests. Follows all relevant policies and procedures. ADDITIONAL FUNCTIONS: Performs other duties as assigned. Qualifications: High school diploma, GED or equivalent work experience required. Strong computer literacy skills. Must have excellent written and oral English communication skills, and telephone etiquette skills. Prior call center or customer service experience preferred. Must possess excellent hospitality and guest relations skills. Must be able to report to work on time as scheduled. Must be proactive and work well under pressure in a fast paced environment. Must be able to respond calmly and make rational decisions when handling guest conflicts. Must have outstanding coordination and organizational skills with the ability to multi-task. Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor. Must be able to work a varied shift schedule, including weekends and holidays. Must present an overall professional appearance and report to work in appropriate attire Must have the ability to work well with fellow employees - must be a team player. What's in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Target Hourly Starting Rate: $15/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!
    $15 hourly 28d ago
  • Automotive Service Dispatcher

    Price Automotive Group 3.5company rating

    Customer Service Agent Job In Newark, DE

    Job Details Integrity Management Company - Newark, DEDescription Price Automotive Group employs over 350 associates in Delaware and operates 4 dealerships and 2 body shops. The store locations include Price Toyota, Price Collision Center, Newark ToyotaWorld, Newark ToyotaWorld Collision Center, Price Honda and Acura, and Diamond Motor Sports. Why Price Automotive Group? Experienced techs Flexible Scheduling - work 4 days per week Sign-on bonuses available Career advancement opportunities Air-Conditioned Shops Growing Customer Base Leading Automotive Retailer of excellent franchises Full-Service Shops State of the Art Equipment helps turn more hours safely Advanced Scheduling System to help techs turn more hours than the competition Full Range of Benefits Including: health, dental, vision, HSA, FSA, 401 (k) and Paid Time Off ASE's paid for by company Bonuses for completing ASE's What are you waiting for? Apply today! Automotive Service Dispatcher - Summary Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Automotive Service Dispatcher - Essential Duties Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Checks customer credit status. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other tasks as assigned. Marginal Duties [If applicable.] Supervisory Responsibilities [If applicable.] Automotive Service Dispatcher - Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Automotive Service Dispatcher - Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Automotive Service Dispatcher - Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Automotive Service Dispatcher - Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Automotive Service Dispatcher - Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Automotive Service Dispatcher - Certificates, Licenses, Registrations Valid Driver's License Automotive Service Dispatcher - Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Automotive Service Dispatcher - Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $28k-35k yearly est. 60d+ ago
  • Representative - Call Center Agent (Part Time)

    Bally's Corporation 4.0company rating

    Customer Service Agent Job In Dover, DE

    Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role: Representative - Call Center Agent Part Time Responsibilities: * Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. * Ability to lead the call without impacting actually listening to the voice of the customer. * Ability to quickly and accurately input information into various systems. * Seeks and acts upon opportunities to up-sell accommodations. * Maintains guest confidentiality at all times when reviewing information. * Registers guests in player tracking software for select invitational events. * Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests. * Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager. * Must have a clear speaking voice, be comfortable with phone work and date entry. * Needs to be able to type information into computer while speaking to customer on the phone. * Promotes positive and productive motivation within the department. * Respond to all guest inquiries professionally, courteously and promptly. * Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice. * Will handle hotel room reservations and casino offers. Handles additional offers for special events as required. * Handles guest room deposits via credit cards that are placed on reservations. * Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems. * Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc. * Assists with overflow calls from other properties as required. * Maintains an effective and professional manner with all customers. * Performs filing assignments as directed. * Works safely, following all established safety rules and regulations. * Communicates effectively with co-workers, supervisors and guests. * Follows all relevant policies and procedures. ADDITIONAL FUNCTIONS: * Performs other duties as assigned. Qualifications: * High school diploma, GED or equivalent work experience required. * Strong computer literacy skills. * Must have excellent written and oral English communication skills, and telephone etiquette skills. * Prior call center or customer service experience preferred. * Must possess excellent hospitality and guest relations skills. * Must be able to report to work on time as scheduled. * Must be proactive and work well under pressure in a fast paced environment. * Must be able to respond calmly and make rational decisions when handling guest conflicts. * Must have outstanding coordination and organizational skills with the ability to multi-task. * Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor. * Must be able to work a varied shift schedule, including weekends and holidays. * Must present an overall professional appearance and report to work in appropriate attire * Must have the ability to work well with fellow employees - must be a team player. What's in it for you: * Competitive Salary with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts Target Hourly Starting Rate: $15/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!
    $15 hourly 29d ago

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