Customer service agent jobs in Franklin, TN

The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers. ESSENTIAL JOB FUNCTIONS Analyze sales orders to determine and approve which orders should be released to the shipping department. Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery. Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system. Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment. Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers. Analyze system reports and data to determine the best course of action for the customer. Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods. Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily. Provide insights to management on daily dialogue and information obtained through customer contact. Communicate with customers regarding orders, credits, reports, and various customer needs Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner. Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers. Inputting data into spreadsheets or databases as required. REQUIREMENTS Bachelor's degree in finance, Business Administration or equivalent experience required 2+ years' experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required. KEY COMPETENCIES Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint Hands-on approach to problem solving and analysis. Excellent organizational and analytical Skills Ability to analyze system reports and data to determine the best course of action

Essential Duties and Responsibilities: Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines) Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software. Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly. Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers) Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch. Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch. Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement. Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements. Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees. Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion. Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene. Responsible for performing other duties as assigned by management. Qualifications: High school diploma or equivalent. Preferred Knowledge, Skills and Abilities: Customer service experience preferred. Relevant healthcare or medical billing experience preferred. Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Proper phone and email etiquette. Manage time effectively. Able to multi-task and complete all assigned tasks at quality levels and within deadlines. Organized and structured in carrying out responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Efficient use of technology and software. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

AT&T Customer Brand Ambassador - Join Prime Management Group in Nashville, TN! Are you passionate about technology, customer service, and achieving sales success? Prime Management Group, based in Nashville, TN, is seeking a driven and enthusiastic AT&T Customer Brand Ambassador to represent our client AT&T, a leader in wireless services. Grow your career in an exciting retail sales environment and make an impact in one of the most dynamic industries. What You'll Do: Promote AT&T Products & Services: Engage with customers in retail partner locations, showcasing AT&T's wireless plans, devices, and accessories. Build strong relationships with customers by explaining product features and offering personalized solutions. Meet and Exceed Sales Goals: Leverage your sales expertise to consistently hit or surpass weekly and monthly sales targets. Your success directly impacts your income and career progression. Deliver Exceptional Customer Experiences: Provide top-tier customer service by answering questions, offering advice, and recommending tailored solutions to meet customer needs. Maintain Expert Product Knowledge: Stay up-to-date with the latest AT&T wireless products, services, and promotions through ongoing training and development. Collaborate with Retail Partners: Work closely with in-store teams to strengthen the customer experience and enhance AT&T's presence within retail locations. Your Skills and Qualifications: Full-Time Availability: Ability to work retail hours, including weekends and holidays, to meet the demands of a fast-paced environment. Sales-Driven Mindset: You're a natural self-starter who thrives in a goal-oriented setting. Achieving and exceeding targets excites you. Customer Service Excellence: You excel at connecting with people and providing outstanding service that leaves a lasting impression. Willingness to Learn: You're eager to dive into training and stay informed about new wireless technology and AT&T products. Experience in Sales or Retail (Preferred): While previous retail sales experience is helpful, we're happy to train the right candidate who brings passion and a strong drive for success. What We Offer: Weekly Pay: Earn reliable weekly compensation based on your performance and results. W2 Employment Benefits: Enjoy the security of a full-time position with opportunities for growth. Career Advancement: We prioritize your development through structured training, mentorship, and advancement opportunities. Dynamic Work Environment: Work in an energetic, fast-paced retail setting, interacting with a variety of customers every day. Ready to take your career to the next level? Join the Prime Management Group team in Nashville, TN, and represent one of the most recognized brands in wireless services - AT&T!

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Do your friends and co-workers refer to you as a people person? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers. You will work with customers via email, telephone and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. The ideal candidate will be self-motivated, with problem-solving skills who pays very close attention to accuracy and detail. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! Hourly rate is negotiable based on experience. Monthly commission based on closed jobs. Paid Holidays, Vacation. Monday through Friday schedule. 8:30 - 5:00. No weekends. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Compensation: $15.00 - $18.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Benefits: Competitive salary Dental insurance Health insurance Vision insurance Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years of personal lines insurance account management experience as well as a Bachelors Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Job DescriptionLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. The Accounts Payable Customer Service Clerk provides services in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member communicates to both internal and external customers via phone and email regarding statement reconciliation, payment inquiries and any discrepancies. The Customer Service Representative works collaboratively with other shared services and hotel team members to ensure our customers' needs are addressed quickly and to their satisfaction. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our customers is of utmost importance. The Accounts Payable Customer Service Clerk reports to the Accounts Payable Manager. Essential Functions and Responsibilities Creates strong relationships with both internal and external customers to ensure the timely and accurate responses on all forms of Accounts Payable documents Communicates via email and phone to resolve inquiries. Maintains the highest levels of customer service at all times Prepares all paperwork corrections to address any concerns identified during customer service inquiries Reconciles vendor statements to ensure any variances, short payments and overpayments are reconciled and addressed Maintains strong relationships with hotel finance and internal team members to ensure excellent communication and enabling timely resolution to supplier concerns Accountable for achievement of metrics and targets associated with the position Actively participates in training sessions and departmental meetings recommending efficiencies and enhancements around processes within the scope of the role Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all training sessions and meetings Ability to perform ”Physical Requirements” as explained below Other duties as assigned Qualifications Ability to work cooperatively with others Ability to maintain confidentiality Ability to read, write and speak English effectively Ability to communicate effectively both written and verbally Ability to work effectively, maintain composure and make decisions in stressful situations Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel Proficiency in windows-based computer programs to include e-mail, internet and word processing applications Strong computer skills and ability to learn new computer applications General knowledge of mathematics and accounting principles Education: High School Diploma or GED equivalent Experience: 1-2 years customer-facing work experience in a hospitality or finance environment Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Job Description Were looking for a Customer Service Representative (CSR) to join our growing team. The ideal candidate is detail-oriented, organized, and committed to ensuring client satisfaction. You'll play an important role in supporting our clients, assisting our agents, and helping the agency continue to grow. Benefits Annual Base Salary + Commission + Bonus Opportunities Hands on Training Career Growth Opportunities Mon-Fri Schedule Health Insurance Dental Insurance Vision Insurance Life Insurance Responsibilities Responsibilities Provide excellent customer service through phone, email, and in-person interactions. Assist clients with policy questions, billing inquiries, and service requests. Maintain accurate records and complete all assigned tasks in a timely manner. Support the agency team with administrative tasks and client follow-ups. Ensure compliance with agency and carrier standards. Requirements Qualifications Strong attention to detail and organizational skills. Ability to manage multiple tasks effectively. Excellent written and verbal communication skills. Proficiency in basic computer applications and agency systems (training provided). Prior customer service or insurance experience preferred, but not required.

With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them. With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations. Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Connect with business owners utilizing our state-of-the-art SalesForce platform Consult with business owners & HR directors about needed employee benefit programs Utilize proven company systems to partner with businesses and their employees Provide benefit enrollment services for business organizations Achieve weekly, monthly, and yearly production and growth goals Communicate and plan weekly activity in partnership with the leadership team Follow established activity model for success Requirements: Good organization and communication skills Professional representation of self and company Customer Service experience preferred Computer skills including Microsoft Office Willingness to learn and be coached Desire to make a positive impact in the community Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.

Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities of the Branch Creek office located at 580 Franklin Rd Suite 100, Franklin, TN 37069. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. Previous credit union or financial institution experience is desired. The Branch Creek hours of operation are Monday-Thursday 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m. If applicable, an initial six to eight week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included. If you are interested in applying for this position, please click Apply. Duties and responsibilities include but are not limited to the following: Serve as a primary Account Service Representative. Meet with members to determine their banking needs and recommend appropriate accounts. Assist members with enrolling in credit union products and services. Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures. Ensure all required account documents are completed accurately. Strive to meet cross sell goals. Assist members with certificates, IRA and HSA accounts. Serve as a Notary Public and Signature Guarantee for credit union transactions. Open and close safe deposit boxes. Maintain a working knowledge of the credit union's core processing system. Serve as a Consumer Loan Processor. Meet with members to determine their lending needs and recommend appropriate loan type. Maintain an active knowledge base of lending products, guidelines, policies, and procedures. Identify and recommend additional products that meets the member's needs. Ensure all required lending documents are completed accurately. Make follow up outbound calls to members to inquire about lending needs. Strive to support branch lending goals. Serve as back-up Teller/Member Service Representative (MSR). Perform various member transactions such as deposits, withdrawals, and loan payments. Ensure transactions are posted efficiently and correctly. Assist in balancing branch cash machines. Ensure cash drawer is in balance daily. Answer member telephone inquiries. Strive to meet MSR cross sell goals and work to support all branch goals and initiatives. Open and close the office on a rotating basis or when necessary. Assist branch office with record keeping of employee absences and training when necessary. Develop a working knowledge of the credit union's data and word processing system. Any other duties assigned by my supervisor or management. Qualifications: Must have a HS diploma or GED and be at least 18 years of age. Must be able to work a flexible schedule and travel to other office locations when needed. Must be able to stand for long periods of time and do some heavy lifting. Must have 1-2 years of cash handling experience. Banking experience is desired. Benefits and Compensation: Bonus and incentive opportunities Paid Holidays Paid Time Off (Vacation, Sick and Personal Days) Medical, Dental and Vision Insurance 401(k) retirement program with matching funds Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance Tuition Reimbursement Program Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Call Center Representative The Engagement Specialist is the first Monogram Health voice the patient meets. The Engagement Specialist is responsible for reaching out to patients over the phone to begin the process of educating them about existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am - 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers. Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment. Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; can reinforce the value of our services and overcome objections Adheres to procedures, workflows, and scripts to ensure confirmation of HIPPA and Health Plan eligibility and accurate and applicable communications and information about Monogram Health services. Protects the health care privacy of patients by strictly following HIPAA regulations. Notates and enters data as needed into Salesforce, as required to support all activities of the call. Fields call with a positive attitude, building rapport and trust with patients. Supports Monogram Health as necessary with any tasks required to deliver excellent personalized care and performs all other job-related duties as assigned. Proficiency in using various software, electronic health record platform(s), and multiple screens. Essential Job Functions: Visual acuity - 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics. Hearing - 100%- ability to hear and respond to phone calls, converse with patients, colleagues, and others. Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing. Sitting - 100% Standing - 5% Walking - 2% On-site position - 100% Position Requirements High School Diploma or GED required. Must be 18 years of age or older. English language proficiency required; bilingual (Spanish/English) preferred. Proven ability to learn and retain information in an exceptionally fast-paced environment. Previous experience handling a high volume of inbound/outbound calls in a call center environment preferred. Proven ability to balance multiple competing priorities while meeting or exceeding deadlines. Must possess an innate ability to overcome objections. Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy. Thrive in a very fast paced start up environment while embracing change with a "can do" attitude. Demonstrated verbal, listening, and written communication skills are required. Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant and strongly preferred. Knowledge of medical terminology Previous home health and care management experience preferred. Benefits Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care. Comprehensive medical, dental, vision and life insurance Flexible paid leave and vacation policy 401(k) plan with matching contributions About Monogram Health Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs: Insurance * Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan * Eligibility begins the first day of the month following your hire date. * The Company offers a matching contribution up to 6% of your eligible compensation. * Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave * Accrual of up to 56 hours of paid sick leave per year. * Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours * Eligible to receive vacation hours on January 1st following your hire date. * These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges * NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service. Leaves of Absence * Eligible for various types of leave, including: * Medical Leave * Non-Medical Family Care Leave * Maternity and Paternity Leave * Personal Leave * Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding. Compensation Details * Contour Airlines offers a competitive salary based on your prior work experience. Equal Employment Opportunity Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************. Join Our Growing Team Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Key Responsibilities * Manage and coordinate system-wide flight delays within the Company's operating systems, ensuring timely and accurate communication to internal and external stakeholders. * Communicate delay plans to divisions outside of SOC, maintaining strong cross-departmental alignment. * Assign gates and update gate changes throughout the day, ensuring FIDS/GIDS accuracy and continuity of station operations. * Anticipate passenger disruption needs and collaborate with stations and Reservations on re-accommodations and service recovery. * Support the Reservations team during peak call volume, IROPs, and large-scale re-accommodation events. * Create, update, and manage customer service-related training documents, resource libraries, and digital applications. * Deliver customer service training (new hire, recurrent, targeted refreshers) via in-person sessions, webinars, and on-site visits. * Research, track, and report on irregular operations (IROPs), identifying trends and improvement opportunities. * Manage, monitor, and report key performance indicators (KPIs) related to customer service, station performance, and guest impact. * Comply with all departmental policies and procedures. * Other duties as assigned by leadership Qualifications * Be at least 23 years of age. * Ability to accept assignment at the Contour Airlines Corporate Headquarters in Smyrna, TN. * Ability to travel up to 25% of the time (primarily planned station support and training). * Experience with HRIS, LMS, or other training/knowledge-management systems preferred. * Knowledge of employment-related regulations, customer service best practices, and operational compliance standards preferred. * Must have a high school diploma or GED equivalent * Experience working for a Part 135 Charter Operations preferred * Experience in luxury sales preferred * Willing to be scheduled as an after-hours on-call person in rotation with other personnel to include weekends and holidays. * Must be willing to carry a mobile phone or other similar communications and be accessible 24/7 as needed. * Must be able to negotiate and close. * Must have a valid driver's license and good driving record. * Be authorized by law to work in the United States and able to travel in and out of the United States. * Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software. * Able to pass a required 10-year work history review and submit to criminal history records check. * Must understand, read, and write English. * Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. * Possess strong leadership, interpersonal and organizational skills. * Must have well-developed people skills and ability to work with a variety of personalities. * Able to coordinate multiple priorities and meet deadlines. * Able to handle interruptions and a fast-paced environment. * Maintain strong attention to detail. * Be self-motivated and able to motivate others * Excellent interpersonal and conflict resolutions skills. * Strong analytical and problem-solving skills. * Strong supervisory and leadership skills. * Thorough knowledge of employment-related laws and regulations. * Ability to manage multiple complex projects simultaneously. * Excellent communication skills both written and verbal delivered with tact and professionalism. * Ability to work independently and as part of a team. * Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 2-3 years of experience in a call center setting (high volume) - Highschool Diploma - Soft Skills: communication, multitasking, and strong phone presence - Human Capital Metrics (Oracle, workday, Lawson) - Payroll or HRIS system experience

Job Description Service Dispatcher - Toyota Dealership Toyota of Murfreesboro is seeking a highly organized, fast-paced Service Dispatcher to join our growing service department. This role is critical to ensuring an efficient workflow between advisors, technicians, and management-helping us deliver the exceptional Toyota service experience our customers expect. Position: Service Dispatcher Department: Service Location: Toyota of Murfreesboro - 3434 Bill Smith Dr., Murfreesboro, TN Status: Full-Time Reports To: Mike Thomas, Hiring Manager / Service Management Key Responsibilities • Assign repair orders to technicians based on skill level, productivity, and workload • Maintain an accurate and efficient dispatching flow throughout the day • Monitor the shop schedule and adjust assignments to maximize efficiency • Communicate with service advisors regarding job status, delays, and completions • Prioritize work for customer-pay, internal, and warranty repairs • Track technician time, flag hours, and job progress • Coordinate with the parts department to ensure timely delivery of needed components • Help maintain a safe, clean, and organized shop environment • Support team members with problem solving and workflow issues Qualifications • Toyota experience preferred • Prior dispatching experience in an automotive shop preferred • Strong multitasking and time-management skills • Excellent communication and problem-solving abilities • Ability to thrive in a fast-paced, high-volume service environment • Understanding of repair order flow and technician skill sets • Experience with dealership DMS systems (Reynolds, CDK, etc.) preferred What We Offer • Competitive pay based on experience • Health, dental, and vision benefits • 401(k) with company match • Paid time off • Ongoing training and career growth opportunities with Toyota • Professional, team-focused work environment How to Apply Please send your resume and contact information to the attention of: Mike Thomas - Hiring Manager Toyota of Murfreesboro 3434 Bill Smith Dr., Murfreesboro, TN Phone: ************ Website: ToyotaOfMurfreesboro.com

Job Description AUTOMOTIVE SERVICE DISPATCHER - LEXUS OF COOL SPRINGS Salary: $39K + Commission | Full-Time | Premium Brand Environment Are you a natural at keeping things running smoothly under pressure? Do you thrive in fast-paced environments where efficiency and precision are key? Lexus of Cool Springs is looking for a Service Dispatcher to become the communication hub between our service advisors and technicians - helping us deliver the exceptional service our customers expect from a luxury brand. This is a fantastic opportunity to build a rewarding career in a high-performance, customer-focused dealership. Compensation & Benefits: Base salary: $39,000 + commission Health and dental insurance Paid vacation days Paid Lexus training Vehicle reimbursement program IRA match program Christmas Club program Closed every Sunday and all major holidays What You'll Do: Create and manage an efficient dispatch schedule that matches repair orders with the right technicians based on skill level and availability Monitor and prioritize comebacks to ensure prompt resolution Ensure complete, clear, and timely repair order documentation (including complaint, cause, and correction) Maintain an up-to-date repair log and track vehicle progress throughout the day Communicate job status updates and time/cost changes to Service Advisors and customers Support technicians and advisors to ensure timely and accurate work Maintain a professional appearance and uphold company standards Take initiative with additional duties as needed What We're Looking For: Strong organizational skills and attention to detail - you thrive in a structured, fast-moving environment Ability to communicate clearly and respectfully with techs, advisors, and customers A proactive, results-driven mindset with a passion for customer satisfaction Quick learner - especially when it comes to Lexus parts and service knowledge Committed to supporting the service team in achieving top-level performance Why Lexus of Cool Springs? You'll be part of a respected, customer-first dealership where your expertise and drive for efficiency help shape the service experience. This role is ideal for someone who loves solving problems, keeping things on track, and being an essential part of a high-performing team. Ready to take the wheel in a key role with a premium brand? Apply today and become part of the Lexus of Cool Springs team! All applicants must be at least 19 years old, and able to pass pre-employment testing which includes background checks, MVR, drug test, and valid driver's license for at least 3 years. Job Posted by ApplicantPro

About Us : Jen-Hill Construction Materials is family owned and operated. Since 1991, Jen-Hill has worked with contractors, engineers, and government agencies to solve problems with innovative products and services. With two Tennessee locations and relationships with highly regarded manufacturers, Jen-Hill delivers cost effective solutions to the construction industry. Currently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company. Call Center Representative Responsibilities: Provide superior customer service within a fast-paced environment Answer phone calls, reply to emails, and resolve customer issues Manage the needs of customers independently Update account information in a comprehensive database Maintain quotas, goals, and metrics Notate and determine issues with customers and their inquiries accurately Call Center Representative Requirements: One year of recent phone-based experience in a sales, telemarketing, call center, collection, or customer service environment Ability to work well independently and also contribute to the overall success of the team Excellent oral and written communication skills Superior interpersonal skills and strong attention to detail Ability to multi-task effectively and flexible to adapt to change If you are interested in the Call Center Representative position and qualify based on the previously mentioned requirements, please apply today!

Job Details Sumner Health: Ellis Clinic - Hendersonville, TN Full Time Not Specified None AnyDescription About One to One: One to One Health is an innovative healthcare company that prides itself on delivering relationship-driven care. By partnering with employers to provide coordinated and patient-centered care, we improve the health and wellness of our patients while reducing costs. Our offerings include primary care, occupational health, virtual care, wellness, and mental health. Our clients include school systems, manufacturers, utilities, and large universities. We were founded by a primary care physician whose passion is delivering the best healthcare outcomes with a focus on patient experience. We are dedicated to improving the lives of the over 100,000 patients we support, expanding our vision to “do good and help others.” Essential Functions: Responsibilities include scheduling for multiple clinics, office and medical supplies management, assistance with provider scheduling. Answer the telephone in a professional manner, Receive inbound calls from multiple clients, Dr offices and pharmacy's. Fax and photocopy information as needed.Respond to inquiries relating to the employee's particular area within given timeframes and within established policy. Participate in computer training and assume gradually increasing computer-related responsibilities. Customer Service Specialist: Perferred Eclinical knowledge Proper phone etiquette Multitasking is a must Knowledge of Excel and Word Documents Meet Quality Assurance Requirements and other key performance metrics. Excellent interpersonal, written, and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced health care environment Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Teamwork Orientation Communications Proficiency Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Qualifications Position Type/Expected Hours of Work This is a full-time position. Required Education and Experience High school diploma. Health care industry experience One to One Health is an equal opportunity employer and does not discriminate in hiring based on race, color, creed, religion, sex, sexual orientation, national origin, age, disability, pregnancy, genetic information, gender identity, or veteran status.

Service Dispatcher - Toyota Dealership Toyota of Murfreesboro is seeking a highly organized, fast-paced Service Dispatcher to join our growing service department. This role is critical to ensuring an efficient workflow between advisors, technicians, and management-helping us deliver the exceptional Toyota service experience our customers expect. Position: Service Dispatcher Department: Service Location: Toyota of Murfreesboro - 3434 Bill Smith Dr., Murfreesboro, TN Status: Full-Time Reports To: Mike Thomas, Hiring Manager / Service Management Key Responsibilities • Assign repair orders to technicians based on skill level, productivity, and workload • Maintain an accurate and efficient dispatching flow throughout the day • Monitor the shop schedule and adjust assignments to maximize efficiency • Communicate with service advisors regarding job status, delays, and completions • Prioritize work for customer-pay, internal, and warranty repairs • Track technician time, flag hours, and job progress • Coordinate with the parts department to ensure timely delivery of needed components • Help maintain a safe, clean, and organized shop environment • Support team members with problem solving and workflow issues Qualifications • Toyota experience preferred • Prior dispatching experience in an automotive shop preferred • Strong multitasking and time-management skills • Excellent communication and problem-solving abilities • Ability to thrive in a fast-paced, high-volume service environment • Understanding of repair order flow and technician skill sets • Experience with dealership DMS systems (Reynolds, CDK, etc.) preferred What We Offer • Competitive pay based on experience • Health, dental, and vision benefits • 401(k) with company match • Paid time off • Ongoing training and career growth opportunities with Toyota • Professional, team-focused work environment How to Apply Please send your resume and contact information to the attention of: Mike Thomas - Hiring Manager Toyota of Murfreesboro 3434 Bill Smith Dr., Murfreesboro, TN Phone: ************ Website: ToyotaOfMurfreesboro.com