Show services Specialist
Customer Service Agent Job In Georgia
We are currently looking for an outgoing, dynamic individual to join Think 360 Inc team as TradeShow Services coordinator. this person must be highly organized with the ability to thrive in a fast-paced, deadline-driven environment. It is crucial to be a quick learner and a spirited individual with a willingness to grow within the company.
About Think 360 Incorporated:
Think 360 Incorporated is a team of innovators and go-getters. Our pace is fast, the work is intense, exciting and ever-changing. Our close-knit community-dedicated to teamwork, mutual support, personal growth, empowerment, productivity, and accountability-makes a very special place to work.
Joining the Think 360 Incorporated family means having the opportunity to be more than a number, more than a job title, more than a spectator. Our employees can expect an environment that nurtures talent, fosters inspiration, supports hard work and acknowledges effort and contribution.
Responsibilities
Responsible for overall show coordination, including estimating and ordering of show services, arranging installation and dismantle, handling all relevant inquiries and performing administrative functions to meet the requirements of the client.
Research upcoming show schedule 90-120-160 days prior to show to compile deadlines and show management requirements.
Create and distribute to all staff pre-show field service estimates to assist in planning yearly budgets.
Populate and organize deadline dates and booth information in various Excel spreadsheets as needed.
Create on-site production schedules - Coordinate installation labor, dismantle labor and field supervisor.
Maintain overall show program trooping schedules and secure transportation of all properties to and from show site.
Cultivate positive relationships with all vendors to receive accurate quotes for outside services as needed. This includes but is not limited to transportation, rental furniture, forklift equipment, flooring, lighting and AV, etc. with direction from the Sales and Production Teams.
Schedule and help lead status meetings between the logistics department, on-site supervisors, and Sales Team. Maintain constant communication with team regarding status of job and updates.
Create and update pre-season, pre-show and post-show budgets and variance reports with accurate pricing and quotes from show kits and preferred vendors.
Contact the project management team and have the installation drawings revised to reflect any changes and provide to vendors.
Order all services for upcoming TradeShows. Prepare all required forms and order services by deadline date.
Submit all required EAC forms and certificates of insurance on behalf of client prior the deadline.
Submit all floorplans, electrical layouts and insurance information as needed.
Compile and ship all show materials to the appropriate supervisor prior to each show or event.
Research and download key information regarding each tradeshow.
Compile all final show invoices, check for accuracy and reconcile charges. Create one concise invoice for client review.
Perform any additional requests when needed.
Qualifications
Must have minimum of 5 years of recent work experience in the tradeshow business holding similar position.
Working knowledge of Microsoft Word, Outlook, Excel and PowerPoint.
Must be able to think strategically and handle multiple projects at one time
Excellent interpersonal communication and organizational skills.
Ability to prioritize and multitask in a team environment while working under deadlines.
Exemplary time management capabilities coupled with an ambitious work ethic.
Candidate must be able to flourish in a multi-faceted, rotating daily workload.
Basic accounting knowledge a plus
Additional Requirements
Willingness to answer calls and emails.
Readiness to travel to conferences and meetings for learning purposes, as well as events and shows when needed. Required annual travel time: Up to 15%.
Experience and Education Requirements
Bachelor's degree in Communications, Marketing, or related field preferred.
Physical and Environmental Conditions
The candidate must be willing to be based in the Decatur (Georgia) office. This is an in-office position.
Mandatory Application Materials
Current resume
Job Type
Salaried, Full-time
Salary based on experience, between US$49,000.00 and US$69,000.00
Customer Service Representative 11AM-8PM
Customer Service Agent Job In Atlanta, GA
The schedule for this role is Tuesday - Saturday 11AM - 8PM. The role is based out of our office in Atlanta, GA office and is not remote.
/Summary
The Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers' needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy
.
Primary Duties & Responsibilities
Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
Sell products and services. Ensure individual, team and company goals and objectives are met
Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
Administrative duties relating to local and long-distance telephone, cable television, and internet services.
Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.
Facilitate trouble reports for customers and forward information to the appropriate department or individual
Maintain customer plant records.
Assist technicians in clearing troubles.
Assist with bad debt collection, as needed.
Provide pertinent information to technicians and main office personnel, as required.
Assist with or coordinate special projects, as assigned.
Performing all other duties and responsibilities as assigned.
Knowledge, Abilities, & Skills for Success
Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
Ability to work as a team member and exert initiative to work independently to reach a goal.
Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
Ability to function effectively as a team player.
Knowledge of and the ability to comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures.
Ability to work a flexible work schedule, as needed, to best serve our customers.
Qualifications
At a minimum, the Customer Service Representative must have a high school diploma or equivalent plus 1+ years customer service/sales experience. Basic telephony and cable television experience, inside and out, preferred.
Physical Demands
Select one the following for the each of the items listed below:
N (Not Applicable) - Activity is not applicable to this occupation.
O (Occasionally) - Occupation requires this activity up to 33% of the time or 0 - 2.5+ hours/day.
F (Frequently) - Occupation requires this activity from 33%-66% of the time or 2.5-5.5+ hours/day.
C (Constantly) - Occupation requires this activity more than 66% of the time or 5.5+ hours/day.
Standing N☐ O☐ F☒ C☐
Walking N☐ O☐ F☒ C☐
Sitting N☐ O☐ F☐ C☒
Reach Outward N☐ O☒ F☐ C☐
Reach Above Shoulder N☐ O☒ F☐ C☐
Climbing N☒ O☐ F☐ C☐
Crawling N☒ O☐ F☐ C☐
Squatting/Kneeling N☐ O☒ F☐ C☐
Bending N☐ O☒ F☐ C☐
Keyboarding N☐ O☐ F☐ C☒
Driving N☒ O☐ F☐ C☐
Hearing N☐ O☐ F☐ C☒
Communicating N☐ O☐ F☐ C☒
Perceiving N☐ O☐ F☐ C☒
Outdoor Climate N☒ O☐ F☐ C☐
Various Terrain N☒ O☐ F☐ C☐
Cramped Workspace N☒ O☐ F☐ C☐
Lift/Carry:
Up to 10 lbs N☒ O☐ F☐ C☐
Up to 20 lbs N☒ O☐ F☐ C☐
Up to 50 lbs N☒ O☐ F☐ C☐
Up to 75 lbs N☒ O☐ F☐ C☐
Up to 100 lbs N☒ O☐ F☐ C☐
100+ lbs N☒ O☐ F☐ C☐
Push/Pull:
Up to 10 lbs N☒ O☐ F☐ C☐
Up to 20 lbs N☒ O☐ F☐ C☐
Up to 50 lbs N☒ O☐ F☐ C☐
Up to 75 lbs N☒ O☐ F☐ C☐
Up to 100 lbs N☒ O☐ F☐ C☐
100+ lbs N☒ O☐ F☐ C☐
Disclosure
The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
PI8bb92aa4abdf-26***********0
Customer Service Representative
Customer Service Agent Job In Kennesaw, GA
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. They will also assist the sales department with the placement of orders along with other administrative duties.
Responsibilities and Duties
Deals directly with customers either by telephone, electronically, or face-to-face.
Attracts potential customers by answering product questions and suggesting information about other products.
Establish new customer accounts, recording account information in CRM.
Serve customers by providing product and service information and resolving problems.
Resolves problems by clarifying the issue, Identifying the cause, and resolving the issue quickly.
Anticipate customer needs, following up with customers to offer previously ordered products or additional products.
Record and process orders accurately and timely
Perform administrative duties including but not limited to providing shipment/receiving details, updating company CRM accurately.
Performs other related duties as required
Qualifications
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Willingness to participate in training
Benefits
100% Employer Paid Medical and Dental plans
Vision insurance
100% Employer Paid Life Insurance
Annual Bonus Program
401k Matching
Paid holidays
Paid Time Off
PI718a74aecc1c-26***********2
Customer Care Representative
Customer Service Agent Job In Suwanee, GA
are 11:00 AM to 8:00 PM, after the training period is completed.
About Us
A career-defining opportunity
Habasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship-qualities that make this a great place to launch or grow your career. You won't just join any team-you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.
Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job Summary
As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Hours for the position are 11:00 AM to 8:00 PM, after the training period is completed.
Essential Duties and Responsibilities
Provide professional, friendly customer assistance and resolve inquiries or complaints.
Process customer orders and quotes accurately and on time.
Proactively communicate order status, lead times, and delays to customers.
Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
Handle returns, generate RMAs, and process corrective orders when needed.
Collaborate with internal teams, including production and shipping, to meet customer needs.
Support sales teams by assisting with customer requests and providing updates.
Identify opportunities to upsell or offer additional products to customers.
Manage relationships with key customer accounts.
Maintain thorough knowledge of company products, policies, and procedures.
Benefits We Offer
Medical insurance
Dental insurance
Vision insurance
Tuition assistance
Disability insurance
Competitive 401(k) with 100% employer match up to a 6% contribution
Gym membership reimbursement
Generous number of paid time off (PTO) days
A family-like atmosphere where your voice is heard
A sense of accomplishment in your daily work
Opportunities for promotions and career growth
What You Need to Be Successful
Preferred - High Competency with MS Word, Excel, PowerPoint, and CRM Applications
Preferred - High Competency with customer service inquiries
Preferred - Bachelor's Degree in Business Administration, Marketing, or a related field
Preferred - 5 years experience in customer service, sales, and/or marketing
Preferred - 2 years experience with ERP software
We Are an Equal Opportunity Employer
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Customer Service Specialist
Customer Service Agent Job In Atlanta, GA
Elevate Customer Satisfaction: Customer Service Specialist Wanted!
Are you an experienced customer service professional seeking a new challenge?
We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career.
Responsibilities
Provide expert assistance to customers with complex inquiries
Troubleshoot and resolve customer issues efficiently
Maintain detailed records of customer interactions
Develop and update customer service and sales protocols
Train and mentor junior customer service staff
Coordinate with teams across the US to ensure consistent service
Participate in workshops and career development initiatives
Qualifications
Proven experience in customer service roles
Excellent communication and problem-solving skills
Proficiency with customer service software and CRM systems
Ability to handle challenging situations with professionalism
High school diploma; bachelor's degree preferred
Leadership skills and experience training others are a plus
Benefits
Opportunities to work with clients nationwide
Career advancement and leadership development programs
Collaborative team environment focused on excellence
Access to professional workshops and continuous learning
Ready to take your customer service career to the next level? Apply today!
Customer Experience Specialist
Customer Service Agent Job In Alpharetta, GA
Chicago, IL or Alpharetta, GA Hybrid (2-3 days/week on site)
1 Year Contract to Possible Hire
Business Hours: 8am to 5pm (some rotational after hours and remote weekend work)
Required Skills & Experience:
•Bachelor's degree in business or computer science and/or the equivalent
• Minimum of three years providing written customer facing communications
• Minimum of three years in technology and/or IT customer support position
• Minimum of three years' experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook
• Experience in using the following the following tools is strongly preferred (SharePoint, Splunk, Salesforce, CRM reporting tools)
• The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs
• Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders.
• Available for afterhours / on-call support and occasional overnight travel (3-5 times per year)
• Ability to multi-task in a priority changing environment
• Experienced in developing presentations and presenting to medium sized audiences.
• Must be client focused, proactive and thorough in resolving issues
• Must have experience in multi-tasking and prioritizing job responsibilities
• Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment.
• Must be reliable, self-motivated and able to work independently
• Must be energetic and work with a positive attitude
• Voice of the customer:
Contributes to team initiatives ensuring the new solution is designed with the customers' needs in mind
Anticipates customer issues and questions.
Takes action to prevent customer-impacting occurrences
Job Description:
The Consultant helps to maintain and enhance the customer experience by:
• Creating Root Cause Analysis documents
• Calculating service levels and creating monthly customer metric summaries
• Providing relationship manager support for top clients
• Meeting with clients (as needed) to support any of the above.
In addition, we are looking for team members to contribute to program improvements and form strong collaborative relationships with Sales, Product, Legal, Compliance, and other key teams.
Basic Accountability Statement
The Consultant role is an advanced position which has the following behaviors and responsibilities:
• Accountable for own responsibilities and workload
• Strong organization and prioritization capabilities
• Creates formal customer facing communications summarizing technical events
• Works with Legal and TransUnion technical teams to finalize formal communications
• Distributes communications to Transunion sales and customer contacts
• Provides intra-incident communications to TransUnion customer base providing status of an on-going event
• Communicates complex technical events in a high level customer appropriate manner
• Joins and gathers pertinent details from technical bridge calls / problem review meetings
• Responds in timely manner to support related inquiries
• Provides 24x7 on-call support (as part of a larger on-call rotation)
• Creates customer facing reports summarizing customer processing statistics, system availability, and listing recent events that impacted availability
• Informs customers of impactful IT events and maintains updates through resolution
• Attends customer facing touchpoint meetings to review recent support incidents (including root cause), service level / metric reports, and other items supported by this team
Duties and Responsibilities
Communication: Communicates at an advanced level in both written and verbal communications. Adapts communication style based on the audience. Has a high degree of emotional intelligence that enables clear and collaborative communication across a variety of situations.
Engagement Management: Proactively manage engagements and expectations with customers experiencing service issues and other service needs. Use your business acumen, customer support experience and communication skills to problem solve, challenge the status quo, and align a broad range of cross-functional teams including Sales, Service Desk, Incident Management, Problem Management, and other key Global Technology teams in order to keep customers engaged and informed.
Subject Matter Expertise: Maintain expertise on all functions and processes within the RCA, Premier Support, and SLM domains. Grows knowledge of the various TransUnion applications and the teams that support them.
Process Orientation: Analyze support ticket data pertaining to our products and platforms in order to isolate issues or trends and apprise leadership with creative solutions that may minimize or eliminate concerning patterns or trends. Initiate and govern process improvements when identified. Work cross-departmentally to address customer concerns in a timely manner.
Problem Solving: Uses available reports and other data to proactively detect problems and / or improvement opportunities. For reactive scenarios, responds to customer and internal escalations and provides support through problem resolution.
Diverse Perspective: Brings a unique skillset or approach to the table in every customer engagement or internal activity.
Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.
Mentorship: Provides mentoring of technical, functional, and customer service expertise and promotes collaboration among and within teams including formal periodic team training, knowledge article creation, data gathering / dashboard enhancements.
Bonus Experience:
• Minimum 1 year of experience reviewing, interpreting, and providing feedback on customer contracts specifically pertaining to service level commitments.
• Minimum 2 years of experience writing, reviewing, presenting and providing feedback on customer facing RCA documents.
• Experienced in data organization / reporting. Comfortable using built-in reporting tools from various CRMs including report modification as well as key functions in MS Excel (pivot tables, Vlookups, combo charts).
• Familiarity with ITIL best practices. Certification strongly encouraged.
• Prior experiencing using Splunk; specifically searching and reporting functions. Certification is strongly encouraged.
• Credit industry experience is beneficial
Customer Service Representative
Customer Service Agent Job In Covington, GA
McKinley Packaging, a national Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Covington, GA.
This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.
Responsibilities, include but are not limited to the following:
Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations
Process orders and new items received from Customers and Sales Reps using various applications.
Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately.
Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
Address Customer complaints and questions seeking aid from sales and management as necessary.
Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing
Requirements:
Minimum of 2+ year's of Customer Service experience in a corrugated paper manufacturing environment is required.
Superb customer service, including excellent verbal and written communication skills.
Computer and administrative skills; preferably experience using SAP.
Knowledge of corrugated manufacturing process is preferred.
Some college and/or Sales or Customer Service coursework and/or equivalent experience, Four year degree is preferred.
"McKinley Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."
LCL Export Customer Service
Customer Service Agent Job In Peachtree City, GA
Export LCL Customer Service
Summary: Provides ocean LCL Export quotes and bookings including inland/door moves at origin, on-carriage services, and DAP/DDP services at destination; support general office operations whenever needed. Responds to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. We offer great benefits Health, dental, Vision and 401K.
Essential Duties and Responsibilities include but are not limited to the following:
Respond to phone and e-mail rate or booking requests from clients, partners, agents, or outside sales representatives. Work with truck brokers and asset-based carriers to schedule cargo pick up within North America for delivery into designated terminals. Utilize various tools to obtain, calculate, and provide door delivery, destination handling charges, and customs clearance quotes at destination CFS when requested. Other duties include but are not limited to assisting personal effects & household goods walking clients, answering phones, mailing out original documents, and assisting with general office operations as needed.
To perform the job successfully, an individual should demonstrate the following competencies:
Manages difficult customer situations.
Responds promptly to customer needs.
Solicits customer feedback to improve service. Responds to requests for service and assistance professionally.
Speaks clearly and persuasively in positive or negative situations.
Listens and gets clarification.
Responds well to questions.
Writes clearly and informatively.
Presents numerical data effectively. Able to read and interpret written information. Balances team and individual responsibilities effectively.
Gives and welcomes feedback. Contributes to building a positive team spirit.
Follows policies and procedures.
Completes administrative tasks correctly and on time.
Supports organization's goals and values.
Other competencies may be required according to assignments.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Prior Industry Experience preferred but not required.
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
ECU Worldwide USA is one of the largest neutral freight consolidators in the USA, with over 150 trade lanes on export consolidation and over 120 trade lanes on import consolidation. With 9 offices in the American market - Miami, New Jersey, New York, Atlanta, Charleston, Chicago, Houston, Los Angeles and Puerto Rico - you benefit from our coverage in every major port and logistics hub across the country with 24 receiving stations throughout the USA.
Customer Service Specialist
Customer Service Agent Job In Peachtree City, GA
Are you detail-oriented, organized, and passionate about delivering exceptional service to business clients? 13 Fifty Apparel, a leading e-commerce brand specializing in high-quality products for first responders, is looking for a Customer Service Associate to work with the extended team on all business-to-business tasks in order to
ensure seamless client interactions and outstanding service. We are looking the right experienced person to join our team .
Responsibilities
Client Communication: Respond promptly and professionally to client emails and phone calls, addressing inquiries about orders, products, and services.
Order Management: Accurately input production orders and manage order tracking, ensuring timely updates and communication with clients.
Relationship Building: Serve as the primary point of contact for B2B clients and our Product Specialists, building strong, long-term partnerships.
Coordination: Work closely with production, fulfillment, and operations teams to ensure orders meet client specifications and deadlines.
Problem Resolution: Handle and resolve client concerns efficiently, maintaining a high standard of professionalism.
Administrative Support: Maintain accurate records of client interactions, orders, and communications.
Qualifications
Proven experience in customer service, ideally in a B2B environment.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Proficient in CRM systems, email platforms, and order management software.
Working knowledge of Microsoft office products, especially excel.
Ability to manage multiple tasks and prioritize effectively.
A team player with a proactive and solution-oriented mindset.
Why Join 13 Fifty Apparel?
Work for a brand that values quality, community, and purpose.
Be part of a mission-driven team supporting first responders.
Competitive compensation and benefits package.
Opportunities for growth and development in a fast-paced, growing company.
Industry
Retail Apparel and Fashion
Employment Type
Full-time
Edit job description
Investment Advisory Service Team Specialist
Customer Service Agent Job In Sandy Springs, GA
Well-established Atlanta based SEC Registered Investment Advisory firm founded more than 15 years ago is looking to hire an Investment Advisory Service Team Specialist to join their family and work with a dedicated team who build unrivaled partnerships with our investment professionals. They currently support over 120 offices across the United States and rapidly growing. They are a multi-custodial firm and clear through all of the major custodial platforms. Their unique culture puts our investment professionals and their clients at the heart of everything they do.
Position Summary:
As an Investment Advisory Specialist, your focus is to enhance the advisors experience by servicing clients and providing operational and administrative support to Financial Advisors. Your knowledge of firm policy, procedures and technology allows you to interface with advisors, anticipate their needs, resolve their problems, and follow through to provide exceptional service. You perform administrative duties that support Financial Advisors in their daily business practices (e.g., on-boarding new clients, cashiering, knowledge of appropriate paperwork, etc). You support and drive firm initiatives and maintain risk awareness and regulatory knowledge. We can offer you an exciting, fast-paced working environment, and the opportunity to play a vital role in our growth.
Key Responsibilites:
Process account service requests and ensure appropriate documentation
Advise on procedures for collecting appropriate documentation to set up new accounts
Educate and assist advisors on account services and navigation of our various platform capabilities
Create a strong working relationship with advisors and their assistants
Review daily reports and alerts and process accordingly
Work independently to make decisions regarding analyzing problems and resolution of issues
Proactively develop self to continuously improve knowledge, skills and credentials and communicate
development needs to Team Administrator as applicable
Assist with on-boarding new members to the team and other projects as needed
Qualifications:
• 5 - 8 years of investment advisory operations and wealth management platform experience required.
• Excellent skills in Microsoft Office Suite and other technologies.
• Detail and service oriented / Good written and verbal communication skills
• Team player with good interpersonal skills
Customer Service Operations Specialist
Customer Service Agent Job In Alpharetta, GA
We are seeking a dedicated and personable Customer Service Operations Specialist to join our team. The ideal candidate will be the first point of contact for our client, providing exceptional service through various channels, including phone and email. The Specialist will assist our owners to process orders to multiple suppliers, manage inquiries, resolve issues, and offer solutions in a timely and professional manner. This role requires strong communication skills, problem-solving abilities, attention to detail, and a passion for delivering top-notch customer service.
Key Responsibilities:
Process, track, and monitor all member orders, returns, and billing inquiries accurately and efficiently.
Manage our functional mailbox hourly for new orders or any inquiries received.
Work closely with the Demand Manager to understand production timing, sourcing, and seasonal needs to manage orders appropriately.
Respond promptly to customer inquiries via phone, email, or other communication channels.
Assist customers with product/service information, product damage occurring in transit, troubleshooting, and resolving issues or complaints.
Track orders from beginning to final delivery in our Excel database to ensure all orders are completed. Then, collaborate with our staff to ensure timely processing of invoices to members.
Maintain a positive and professional demeanor, even in challenging situations.
Other responsibilities:
Manage, track, inventory, and ship our repack label materials for our private label products when requested.
Work with our Georgia office team to support office tasks, ad hoc administrative needs, possible event planning, and front office requirements.
Qualifications:
Bachelor's degree preferred, but high school diploma or equivalent required.
Proficient in using MS Office products, with strong Excel skills
Previous customer service experience preferred but not required.
Effective communication skills and the ability to work collaboratively in a team environment.
Ability to handle multiple tasks simultaneously and manage time effectively.
Problem-solving skills with the ability to think critically and resolve conflicts.
Strong attention to detail and organizational skills.
Sales & Customer Service Representative
Customer Service Agent Job In Dunwoody, GA
Job details
Salary
$40,000 a year
Job Type
Full-time
Customer Service Representative, Mosquito Joe
Mosquito Joe of North Atlanta is a well-established, locally-owned business and we're looking for a Sales & Customer Service Representative to join our team. If you're an outgoing person with great sales, customer service and communication skills looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.
About Us
Mosquito Joe of North Atlanta is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks, and fleas. We're a locally-owned company and part of the broader Mosquito Joe franchising family, a nationwide system of independent business owners. We have a unique and fun culture - and we want you to join us!
Job Description
The Sales & Customer Service Representative is the voice of our company, the person who maintains and builds relationships with our customers. This position supports the business by engaging with customers to provide information in response to service inquiries, concerns, and requests about products and services. The Customer Service Representative should have strong phone communication skills and be proficient in computer data entry in order to maintain and build our loyal customer base.
Main Job Tasks and Responsibilities
Communicate clearly and professionally with our customers.
Manage and execute customer sales process via phone and online sales channels
Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
Set up new customer accounts
Direct requests and unresolved issues to management.
Keep records of customer interactions and transactions
Maintain customer databases
Education and Experience
High school diploma, general equivalency diploma (GED) or equivalent
Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
Ability to type
Knowledge of administrative procedures
Phone sales experience preferred, not required
Key Competencies
Outgoing, friendly and personable with strong interpersonal skills
Communication skills - verbal and written
Listening skills
Consumer sales
Customer service orientation
Adaptability
Microsoft Office familiarity
Notice
Mosquito Joe LLC is the franchisor of the Mosquito Joe franchised system. Each Mosquito Joe franchised location is independently owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mosquito Joe LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mosquito Joe LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
Benefits:
401(k)
401(k) matching
Dental Insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
Weekly day range:
Monday to Friday
Some Saturdays will be required. If working Saturday those hours will be given off during that week to compensate.
Work setting:
In-person
Office
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Work Location: In person/Perimeter Area
Customer Service Representative
Customer Service Agent Job In Norcross, GA
Our client in Norcross, GA is seeking a customer service representative to join their team!
and would last about 3-4 months.
Pay: $20/hr
Description:
Manage customer orders; assist customers with order placement, returns, delivery and installation services, ensure substitute item is offered to customer if item ordered is out of stock
Work with credit department on any on credit hold orders/Accounts
Answer incoming calls, faxes, emails timely & professionally
Perform other duties as requested by office manager
Confirm receipt of order with customer and/or salesperson
Perform Company Order Entry for primary product categories
Communicate with purchasing about needed product
Communicate with warehouse concerning special requirements on orders
Maintain log of daily orders - confirm list with manager
Monitor scheduled orders to insure accurate delivery/installation schedules
Communicate with territory managers with changes in orders, issues with orders
Communicate with territory manager to offer client appropriate pricing discount due to their contract level
Manage online schedules and Purchase Order retrieval
Ability to conduct electronic Purchase Order management and indexing
Qualifications:
High School Diploma or GED required
Ability to type 30-35 WPM (typing test required)
Ability to be detail oriented and multi-task; work within specified timeframes
Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
Previous Customer Service work experience is required; previous work experience in the builder construction industry is preferred
Proficient with Microsoft Office; Outlook, Excel, Word
Customer Service Representative
Customer Service Agent Job In Conyers, GA
Hours: Full-time with flexibility for weekends as needed.
Do you thrive in a role where you can help others and make a difference? Join our fast-growing team as the customer service representative, where you'll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You'll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you're a great communicator, enjoy problem-solving, and are motivated by helping others, we'd love to have you on our team.
You will be the primary customer support for two of our brands: Ashworth Golf and BIKE Athletic. Both these brands currently handle all customer service enquiries through email, but we expect to add chat and phone capabilities in the future.
At Newtimes Group, we believe that outstanding customer service begins with a dedicated team. We're committed to creating an environment where employees feel valued, supported, and empowered to succeed. As a fast-growing organization, we offer opportunities for growth, recognition for achievements, and the chance to make a meaningful impact every day. If you're ready to bring your passion for service to a company that values you, Newtimes Group is the place to be.
Responsibilities
Listen to customers: Actively understanding customers' concerns and questions, including their tone and other cues
Provide information: Give customers clear, accurate and concise answers to their questions and provide information about products and services
Take orders: Take orders, calculate charges, and process payments
Handle complaints: Handle customer complaints and provide solutions in a timely manner
Follow up: Follow up with customers to ensure their issues are resolved in a timely manner
Record interactions: Keep records of customer interactions and actions taken
Refer customers: Refer customers to appropriate departments when necessary
Improve quality: Identify customer needs and provide proactive solutions to improve their experience
Streamline processes: Collaborate with team members to share insights and develop better processes
Support Warehouse Operations: Process customer returns as needed and as time allows.
Qualifications & Skills
Minimum of 2 years' experience in customer service for a direct-to-consumer company, preferably in apparel
Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
Shopify experience preferred
55/60+ WPM typing speed
Second language a plus
Communication: Have excellent written and verbal communication skills, including great phone etiquette, active listening and clear speaking
Empathy: Be able to understand and empathize with customers
Patience: Be patient and have self-control
Adaptability: Skilled at multitasking and handle high-pressure situations calmly
Problem-solving: Be able to solve problems and resolve conflicts
Quick learner: Able to absorb information about our brand(s), product offerings, systems, and communications/advertising program
Attention to detail: Proven to be organized, methodical and rigorous
Self-starter: Able to work without close supervision and to take ownership proactively of issues while keeping multiple people in the loop
Positive attitude: Have a positive attitude and go the extra mile to help customers
Team player: Able to work effectively across multiple teams and develop great relations with co-workers
Customer Service Specialist
Customer Service Agent Job In Norcross, GA
**In Office - Norcross, GA**
Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.
Job Description: Customer Service Representative
Reports To: Customer Service Manager
Assignment Focus: We are looking for a highly skilled Customer Service Representative to join our team. This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes. The ideal candidate is a quick learner who has a customer-first business mentality.
Primary Responsibilities:
Receiving and processing incoming orders
Fields customer questions and complaints
Update customers on scheduling delays
Preparing quotes for service
Order office supplies
Prepare daily reports for installation team
Desired Skills and Experience:
Proactive customer service approach
Strong sense of urgency
Ability to multitask in a fast paced environment
Detail and process oriented
Excellent written and verbal communication skills
Thrives in a team environment
Salary & Benefits
Salary will be commensurate with experience
401k with company contribution of $0.50 on the dollar up to 6% for matching
First year 12 days paid time off, after second year 18 days paid time off
Medical paid by employer at 75%
Great corporate culture and working environment
Customer Service Representative
Customer Service Agent Job In Sandy Springs, GA
The Opportunity:
We have an opportunity at our North Park North America Home Office for a Customer Account Specialist supporting our Global Paper group. The Customer Account Specialist communicates with customers, sales, transportation, mills, technical associates, claims, billing and credit departments. The position provides account management and maintains master file data, handles trials, load optimization, delivery tracking, and creating/maintaining reports for customers.
Responsibilities:
Responsible for basic product knowledge and corresponding mill standards to be able to make some determinations of how to match with the customer's requirements and business needs
Maintain open and direct communication with customers to ensure an understanding of their needs and requirements
Serve as point of contact for customers on any requests they may have. The solutions will require interfacing with other functions within WestRock.
Responsible for managing order fulfillment strategy lower stratified customer accounts.
This role will be responsible for problem solving order fulfillment solutions for majority of orders due to operational and supply chain constraints.
Customer Account Specialist will have discretion and autonomy to interface with customer, planning and logistics driving decisions to meet customer requirements without manager approval.
Identify issues that may inhibit customer satisfaction
Process orders received from customers and sales team on a timely basis, using various technology applications
Transportation mode planning for excess freight reduction
Manage customer specific inventory to minimize aged inventory
Provide prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates
Track orders and initiate changes per customer or sales requests to ensure on-time delivery
Analyze inventory levels and make decisions to fill orders from inventory to best improve delivery time and manage to the lowest inventory levels.
Act as a liaison between customers, Production Planning and logistics throughout the order-to-cash cycle
Proactively manage exceptions and be able to use discretion and influence to mitigate cost to serve
Visiting customer to develop relationships and become educated on the needs of their business
Work both independently and with the business unit team to manage customer needs
Participate in a collaborative, cross-functional Sales Planning process; measuring and developing actionable improvement plans for key performance metrics
Provide short term plan adjustments as necessary in response to unexpected events
Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
Track and reconcile weekly/monthly metrics versus established targets
Utilize data from various sources for optimal decision making
Advise on and implement process improvements
Metrics include: On-Time Shipment, Customer Satisfaction, Inventory Age & Turns, Order Accuracy, Load Optimization and Excess Freight Reduction.
Requirements:
Bachelor's degree in one of the following disciplines: business, supply chain or 2-5 years customer service experience
Strong problem solving and verbal skills with ability to communicate with all levels including Executive and Senior management.
High level proficiency in MS Office
Ability to work with cross functional team partners to resolve issues to maintain customer satisfaction
Work proactively to complete all tasks timely, accurately, and completely
Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
Customer Service Representative
Customer Service Agent Job In Alpharetta, GA
Location: Alpharetta, GA - Hybrid (in office 1-2x/month, pending in office scheduled activities and meetings) Schedule: Tuesday - Saturday
• Provides timely responses to customer inquiries by telephone and/or email in an inbound/outbound service center, consistent with service and quality standards
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination
• Troubleshoots and resolves customer complaints
• Works within established procedures with a moderate degree of supervision
• Work is process driven with expectation of mastery in short time period
• Limited prior relevant training or work experience required
Spray Foam Equipment Techncial Services Rep
Customer Service Agent Job In Tucker, GA
About the Role
We are seeking a hands-on Technical Services Representative to support customers, train contractors, and maintain Alchatek's equipment. This role involves extensive travel (50-70%) to customer sites, conducting technical service calls, and assisting with sales and business development efforts. The ideal candidate has a strong customer service mindset, problem-solving skills, and hands-on experience operating spray foam proportioners/reactors.
We DO NOT DEAL with Spray Foam Insulation. We use the same equipment to lift and level concrete slabs. We want someone who knows the equipment and has good customer service and communication skills. We can train you on everything else.
Responsibilities
Technical Service Duties (Field-Based)
• Conduct on-site technical service calls to support customers.
• Answer phone service calls to support customers.
• Train new and existing customers on equipment operation and chemical applications.
Atlanta HQ Duties (Equipment Maintenance & Support)
• Maintain and service Alchatek's technical equipment, including:
• 20 ft Spray Foam Rig, PolyBadger Rig, PHD Equipment, PolyShark, DCP, GPR, Rhino Driver.
• Rebuild DESOI, WIWA, and TITAN pumps as needed.
• Develop and maintain a Preventive Maintenance (PM) Spreadsheet for all Alchatek equipment.
• Collaborate with Operations and the Tech Services Director to manage spare parts inventory.
Business Development Duties
• Conduct sales training for contractors and internal teams.
• Support customer conversion efforts alongside the sales team.
Qualifications & Requirements
• Hands-on experience operating a spray foam proportioner/reactor is required.
• Strong customer service mindset with the ability to train and educate customers.
• Willingness to travel 50-70% of the time to customer sites.
• Excellent written and verbal communication skills (phone and email proficiency).
• Strong problem-solving skills and ability to work independently.
• Mechanical aptitude with experience in equipment maintenance and troubleshooting is a plus.
Customer Service Sales Support
Customer Service Agent Job In Kennesaw, GA
We are looking to hire a Customer Service/Inside Sales Support Representative for our Kennesaw location!
Processing purchase orders in SAP in a timely manner, following up the task closely and ensure closing the loop (shipping samples, replacement units, parts, and samples)
New account set up, shipment completion.
Assist with RMAs, tracking and managing orders.
Using company tool (portal) to make sure the paperwork has been filled out correctly to follow process.
Facilitating fulfilling order, ensuring on-time delivery of ordes
Providing inside sales support and handing customer inquiries.
Generating documents in SAP
Requirements
Microsoft office tool, Data Analysis experiences, Familiar with EDI, SAP
Minimum college graduate with previous sales support experience is preferred
Detailed-oriented, team player, willing to learn new things, good logic thought process. Strong attention to detail, dependability and follow-through.
Multitasking and time-management skills, with the ability to prioritize tasks.
Ability to learn quickly.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Client Services Representative
Customer Service Agent Job In Alpharetta, GA
Client Services Representative
· Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction.
· Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.
· Develop and maintain good relationships with customers, physicians, and colleagues to endure customer satisfaction.
· Research and resolve problems specific to patient specimens and/or reports.
· Handle difficult calls tactfully, courteously, and professionally.
· Follow client services department policies and procedures. Adhere to HIPAA and confidentiality codes
· Prepare and fulfill client supply orders within DOT/IATA guidelines.
· Sort and send patient reports via FedEx, USPS and courier.
· Other duties, as assigned by supervisor
Extent of Supervision received:
Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instructions may be required for special non-routine projects.
Skills/Abilities: Excellent computer skills: including Adobe, Word, Outlook and Excel; strong verbal and written communication skills: ability to multi-task; high attention to detail and accuracy; proficient typing skills; pleasant phone skills: strong customer service skills; able to work cooperatively in a teamwork environment.